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SCM 1202 - Human Resource Management - April 2021

The document discusses several human resource management topics including job analysis, job descriptions, external recruitment, performance appraisals, motivation, training needs assessment, and employee induction. It contains five questions, each with multiple parts asking about these HR topics in the context of filling a vacant HR manager position and setting up operations in Kenya.

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32 views

SCM 1202 - Human Resource Management - April 2021

The document discusses several human resource management topics including job analysis, job descriptions, external recruitment, performance appraisals, motivation, training needs assessment, and employee induction. It contains five questions, each with multiple parts asking about these HR topics in the context of filling a vacant HR manager position and setting up operations in Kenya.

Uploaded by

gracekim0045
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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STRATHMORE BUSINESS SCHOOL

BACHELOR OF SUPPLY CHAIN MANAGEMENT


END OF SEMESTER EXAMINATION
SCM 1202: HUMAN RESOURCE MANAGEMENT
Date: Monday, 19th April 2021 Time: 2 Hours

Instructions:

Answer Question Number ONE and any other TWO Questions. Question Number One is
compulsory and carries 30 marks.

Question Number One (30 marks)


Mr. Jeremy is a Kenyan entrepreneur and businessman who has established a large horticultural
firm with slightly over 1,000 employees. His firm exports most of the horticultural products,
while the fruits are mostly meant for the domestic market. Following the Human Resource
Manager's resignation, the firm intends to fill the vacant position as soon as possible. The firm
has two Assistant HR Managers whose job was to assist the HR Manager in managing its
employees. In the past the public, as well as internal employees, have applied for vacant
positions.
On advertising for the HR Manager position, applications were received from the two Assistant
HR Managers in addition to the external applicants. The external applicants have had experience
in a similar position from companies elsewhere.
Required:
a) As an HR specialist, advice why Mr. Jeremy's organisation should conduct a job Analysis
exercise before recruiting for the HR Manager position. (2 Marks)

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b) Compare and contrast Job description and Job specification, both of which are products
of a job analysis exercise. (4 marks)

c) Discuss any three advantages that would accrue to the organisation should they promote
one of the Assistant HR managers to the position of Human Resource Manager..
(6 Marks)

d) Identify and explain any three circumstances that would lead to Mr. Jefferey's
organisation recruiting someone external to the organisation. (6 Marks)

e) What are some of the factors that Mr. Jeffery should consider in determining the
incoming HR Manager's salary? Discuss any three factors. (6 Marks)

f) Using the total reward model, advice Mr. Jeffery on the various aspects of reward that he
should put in place for the HR Manager. Give relevant examples for each aspect of the
model. (6 Marks)

Question Number Two (20 marks)


While China is one of the world's leading manufacturing centres, few of its manufacturing
companies are global brands. The Haier group is one of them. Haier started as a local refrigerator
manufacturer in the province of Qingdao. The company entered the US market in the 1990's,
selling small refrigerators for dorm rooms in universities. Today Haier is a global brand with
more than 60,000 employees worldwide in more than 30 manufacturing locations, most of which
are not in China and has revenues of approximately USD 20B.

Required:

a) Haier would like to set up a distribution center in Nairobi Kenya. You have been invited
to a meeting in which the discussions will focus on the external factors that affect HR
management in Kenya. Using specific examples, explain 5 key elements that you raise in
this meeting. (10 Marks)

b) The management in Haier headquarters has indicated that all employees employed in the
Kenya office must have a performance appraisal system in place. Explain the importance
of having a performance appraisal in place for the organisation. (10 Marks)

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Question Number Three (20 marks)

a) There is an old saying, "you can take a horse to the water, but you cannot force it to
drink; it will drink only if it is thirsty." So, it is with people. They will do what they want
to do or otherwise motivated to do. As Human Resource Manager of an organisation,
describe how you can use Abraham Maslow's Hierarchy of needs theory to motivate your
employees. (10 marks)

b) Define and briefly describe the following terms as used in Human Resource
Management:
i. Training Needs Assessment (2 marks)
ii. HR Planning (2 marks)
iii. Job Design (2 marks)
iv. Summary Dismissal (2 marks)
v. Open ended Contracts (2 marks)

Question Number Four (20 marks)

a) Organisations can use several training methods to satisfy it's training needs and
accomplish its objectives. Illustrate the benefits that accrue to organisations when they
train and develop their employees (12 marks)

a) Discuss the role of the following activities in an organisation to ensure health and safety
in the organisation. (8 Marks)

Question Number Five (20 marks)


Chuma Ngumu is a medium-sized Steel manufacturing organisation in Kenya that is growing
faster than projected due to the construction industry's growth. The number of employees has
grown from 100 to 500 in the past there years. When the new employees report to the
organisation, they are immediately shown to a work station and are expected to work. The HR
Officer has noticed that many new employees take a long time to fit into the organisation, and in
fact some of them quit the job after a few weeks as they feel overwhelmed in the new
environment. A colleague in the HR department has suggested to the HR Officer that they need
an orientation program for the new employees.

a) Differentiate between the term's employee induction and socialisation. (4 marks)


b) Discuss five ways in which a good induction program helps an organisation. (10 marks)
b) Identify and explain any six topics that the HR officer should include as part of a formal
induction program. (6Marks)

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