United Arab Emirates

Federal Authority for Identity & Citizenship,

Customs & Port Security

(Smart Services)

User Guide – Typing Centre Services

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About this Guide

This guide clarifies the main instructions to the typers at the registered typing centres on how to access and

use the smart services of the Federal Authority for Identity & Citizenship, Customs & Port Security. The

smart services guarantee speed and accuracy in the process of issuing visas and residence permits. It will

also eliminate the need for applicants to visit the service centre in person. The platform enables the,

including UAE and GCC citizens and residents, to easily apply for citizenship and residency services online

through the following URL Smart Services from anywhere and at any time. It should be noted that this

guide was developed for the category of Typing Centers for Visas, but other categories can follow the

instructions and steps contained in this guide, taking into account the difference in some field requirements

depending on the different categories benefiting from the services.

The Main Objectives

This guide clarifies the main instructions for typers at the typing centres on how to register and login into

the platform and benefit from its features and functions.

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Basic Requirements for Access Smart Services

NO Service Icon

1 Internet Connection

2 IOS Mobile Application.

3 Android Mobile Application.

4 An active email address.

Technical Support
All information provided in this document is subject to change without any further notice and might be

inaccurate. If you detect technical or linguistic errors while using the platform, please report them by

sending an email to our complaints and feedback email address or by calling the following:

Call Centre: 600522222

Complaints Platform: https://cc.icp.gov.ae/Web/landing

Icons Used in This Guide

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Contents
1 Consolidated Action Icons ................................................................................................................................. 6
2 Categories of Users ............................................................................................................................................ 7

3 Users Interfaces .................................................................................................................................................. 8

4 Typing Centre Services Features ....................................................................................................................... 9
5 Registration ...................................................................................................................................................... 10

5.1 Create a New Account Using UAE PASS ................................................................................................. 10

5.2 Create a New Account Using User Credential ....................................................................................... 12
5.3 Subscribe to Typing Centre Account ...................................................................................................... 21
6 Login .................................................................................................................................................................. 26

6.1 Login Using UAE PASS ............................................................................................................................. 26

6.2 Login Using User Credentials ................................................................................................................. 28

6.3 Login Using QR Code ............................................................................................................................... 29

7 Technical Support ............................................................................................................................................ 31

7.1 Forgot Password ...................................................................................................................................... 32

7.2 Change Username ................................................................................................................................... 36

8 Dashboard ........................................................................................................................................................ 42

8.1 Definition of Dashboard Items ............................................................................................................... 44

8.2 Definition of Menu Bar ........................................................................................................................... 46
9 Submitting Requests ........................................................................................................................................ 47

10 My Requests ................................................................................................................................................... 68
10.1 Typing Center Requests ........................................................................................................................ 68
10.2 Returned Requests ................................................................................................................................ 70

11 Drafts .............................................................................................................................................................. 72
12 Requests Ready to Payment .......................................................................................................................... 74
13 My Daily Goal ................................................................................................................................................. 76

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 13.1 Daily Progress ........................................................................................................................................ 76

13.2 Awards .................................................................................................................................................... 78

14 Payments ........................................................................................................................................................ 80
15 Other Requests............................................................................................................................................... 82
15.1 Pulled Requests ..................................................................................................................................... 82

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 1 Consolidated Action Icons

No Icon Technical Name Description

01 View Display Additional Information about an item.

02 Complete Edit information on the platform and complete draft requests.

03 Download Allow the user to download items from the platform.

04 Print Print files or documents from the platform.

05 Delete Remove an item from the platform.

06 Report an Issue Submit a complaint about an issue within the platform.

Display a list of actions the user can take on a request or item

07 Actions
on the platform.

08 Lock Request Restrict work authority on the request to the user.

Give work authority on the request to allow any user to work

09 Unlock Request
on the request.

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2 Categories of Users
The categories of users in the typing centre services are classified into two main categories, as follows: -

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3 Users Interfaces
The smart services platform comprises several components, incorporating user interface elements

distinguished by a simple, cohesive, and interactive design. This delivers a user experience that is both

pleasant and user-friendly.

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4 Typing Centre Services Features
The Typing Centre services stand out with a range of features and functions designed to enhance the user

experience and elevate the level of services, aligning seamlessly with the desired strategic objectives.

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5 Registration

• The Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security provides

users with two registration methods, as follows:

o Create a new account using UAE PASS.

o Create a new account using User Credential.

5.1 Create a New Account Using UAE PASS

• To create a new account using UAE PASS, follow the steps below: -

1. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

2. From the login screen, press on "Typing Centers Registration".

Figure 1: Login Screen - Access Typing Centers Registration Action.

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3. The platform will redirect the user to the “Login to UAE PASS “ screen, press on “Create New

Account’’.

Figure 2: Login to UAE PASS Screen.

4. The platform will redirect the user to “Create a New UAE PASS account” screen, download the UAE

PASS app compatible with the operating platform, and follow the steps to complete the process.

Figure 3: Create a New UAE PASS account Screen.

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5.2 Create a New Account Using User Credential

• To create a new account using User Credential, follow the steps below: -

1. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

2. From the login screen, press on "Typing Centers Registration".

Figure 4: Login Screen - Access Typing Centers Registration Action.

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3. The platform will redirect the user to “Register – Typing Centre Services”, enter the email address

that will be used in the registration process.

Figure 5: Register - Typing Centre Services Screen.

4. Press on “reCAPTCHA” which is a security test to confirm the validity and that the user is not a harmful

software or a robot, then press on “Continue”.

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 5. The platform will send a confirmation message to the entered email so that you can complete the

registration process through the link attached to the message, click on the "Complete Registration"

link to go to the next step.

Figure 6: Register Typing Centre Services Screen - Registration Link Sent to Email Adress.

The registration link will be active for 15 minutes, the process should be restored if the user doesn’t use the
link during this period.

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6. The platform will redirect the user to the “Typing Centre Types” scree, select the “Register for

Naturalization, Visa and Residence Services (ID Services are Not Included)”.

Figure 7: Typing Centre Types Screen.

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7. A pop-up screen will appear to the user for confirming the process, press on “Confirm” to continue the

process.

Figure 8: Confirmation Pop-Up Screen.

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 8. The platform will redirect the user to the “Establishment Registration" screen, enter the

establishment information in the required fields then select the mobile number.

Figure 9: Establishment Registration Screen - Enter the Typing Centre Information.

The platform allows the user to register in two ways, in this guide the OTP method will be used; however,
when using identity card, no OTP will be sent to the user.

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9. Entre the OTP code in the required field.

Figure 10: Establishment Registration Screen – Enter the OTP.

10. Press on “Next” to move on to the next step.

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5. The platform will redirect the user to the “Establishment Information” screen, enter the information

in the required fields.

6. Press on “reCAPTCHA”, which is a security test to confirm the validity and that the user is not a harmful

software or a robot, then press on “Register” to complete the process.

Figure 11: Typing Centre Information Screen - Enter Typing Centre Information Screen.

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Congrats! You've followed the steps correctly, the registration process account has been completed
successfully, and a message has been sent to the user’s email.

Figure 12: Main Screen - New Account Registered Successfully.

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5.3 Subscribe to Typing Centre Account
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

Port Security allows the user to update the account information and renew the annual subscription to

benefit from the account services.

1. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

2. The “Login “screen will appear to the user, enter the ‘’Username ‘’ and ‘’Password”.

3. Press on “Login” to access the platform.

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4. The platform will redirect the user to the “Update General Information” screen, enter the requested

information in the required fields.

Figure 13: Update User Information Screen.

5. Press on “Save” to validate the information.

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• The platform will redirect the user to the “Other services – Subscribe in eChannel System” which

consists of two main steps as follows: -

General Information

6. Through the “General Information” step, review the typing centre information then press on “Next”

to move on to the next step.

Figure 14: Subscribe to Typing Centre Account – First Step.

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Application Fees

7. The platform will redirect the user to the “Application Fees” step, review the fees amount and then

accept the term and condition to complete the process.

Figure 15: Application Fees Screen - Agree in Terms and Conditions.

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8. Select the required payment method and then press on “reCAPTCHA” which is a security test to

confirm the validity and that the user is not a harmful software or a robot.

9. Press on “Pay” to confirm the process.

Figure 16: Application Fees Screen - Pay Fees.

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6 Login
The user can login to the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port

Security and start benefiting from the features provided by following different three methods as below: -

6.1 Login Using UAE PASS

1. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

2. The “login” screen will appear to the user, press on "Login with UAE PASS".

Figure 17: Login Screen - Access to Login with UAE PASS.

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3. The platform will redirect the user to “Login to UAE PASS “, enter the “Emirates ID”, then Press on

“Login” to access the account.

Figure 18: Login to UAE PASS Screen.

4. The “Access Request” screen will appear to the user, open the UAE PASS application on your mobile

then press on “Allow Access” to login.

Figure 19: Access Request Screen.

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6.2 Login Using User Credentials
10. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

11. The “Login “screen will appear to the user, enter the ‘’Username ‘’ and ‘’Password”.

12. Press on “reCAPTCHA” which is a security test to confirm the validity and that the user is not a

harmful software or a robot, then press on “Login” to access the platform.

Figure 20: Login Screen.

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6.3 Login Using QR Code
1. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

2. The “Login “screen will appear to the user, press on ‘Login by QR Code”.

Figure 21: Login Screen - Access to Login by QR Code.

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3. A QR code will appear to the user, open ICP mobile application then navigate the User Profile and select

“Login by QR Code”.

4. Scan the QR code to complete the process.

Figure 22: Login Screen - Login by QR Code.

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7 Technical Support
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

port Security, allows the user to solve technical issues that may be encountered while working on the Smart

Service Platform to improve the user experience.

• The Technical Support feature includes the following functions: -

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7.1 Forgot Password
This function allows the user of the Smart Services platform to easily reset the password in case it's

forgotten or needs to be updated for security reasons.

• To reset the password, follow the steps below: -

1. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

2. From the login screen, press on "Forgot Password".

Figure 23: Login Screen - Access to Forgot Password.

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3. The platform will redirect the user to the “Forgot Password” screen, enter the email, and then press on

“reCAPTCHA” which is a security test to confirm the validity and that the user is not a harmful software

or a robot.

Figure 24: Forgot Password Screen.

4. Press on “Send” to continue the process.

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 5. The platform will send a message to the user’s email address, press on “Reset Password Link”.

Figure 25: Email Screen.

It is worth noting that the link will be valid for only 3 hours.

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6. The platform will redirect the user to the “Reset Password” screen, enter the new password in the

required fields, then press on “Confirm” to complete the process.

Figure 26: Reset Password Screen.

7. Press on “Confirm” to complete the process.

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7.2 Change Username
This function allows the user of the Smart Services platform to easily reset the username in case it's

forgotten or needs to be updated for security reasons.

• To reset the username, follow the steps below: -

1. Open the Smart Services of the Federal Authority for Identity, Citizenship, Customs & port Security.

2. From the login screen, press on "Change Username".

..

Figure 27: Login Screen - Access to Change Username.

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3. The platform will redirect the user to the “Change the Main Username – Typing Centers

Services” screen, enter the user’s email.

Figure 28: Change Username Screen.

4. Press on “Continue” to continue the process.

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5. The platform will send a confirmation message to the user’s email address, press on the link included in

the email to move on to the next step.

Figure 29: Change the Main Username Screen - Message Sent to Email.

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6. The platform will redirect the user to the “Change Username” screen, enter the required information,

select the mobile number then press on “Send OTP”.

Figure 30: Change the Main Username Screen.

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7. An OTP will be sent to the mobile number, enter the OTP in the required field then press on “Verify

OTP”.

Figure 31: Change Username Screen - Entering OTP.

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8. The platform will redirect the user to the “Application Fees” screen, press on the “I Agree on the

Terms and Conditions” checkbox, then select the payment type.

Figure 32: Application Fees Screen - Select Payment Type.

9. Press on “Pay” to complete the process.

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8 Dashboard
The Dashboard feature of the Smart Services platform provides a crucial set of indicators and data that

provide the user with valuable and immediate insights into the overall platform performance. The purpose

of this feature is to help users make well-informed decisions quickly, contributing to the accomplishment

of the Federal Authority for Identity and Citizenship, Customs and Port Security strategic objectives.

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 Figure 33: Dashboard Screen.

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 8.1 Definition of Dashboard Items

Search Panel

Description
The search panel allows the user to navigate between services and search for a particular service by identifying search
requirements.

Control Panel

No Item Name Description

01 Visa Requests Display the total number of visas issued from the account.

02 Residency Requests Display the total number of residencies issued from the user.

03 Financial Transactions Display the total number of the user’s financial transactions.

04 Fines Requests Display the total number of the fine’s requests.

05 Establishment Requests Display the total number of the requests submitted from the establishments.

06 Investigation Requests Display the total number of the investigation requests.

07 Other Requests Display the total number of the other requests.

08 Ready to Pay Requests Display the total number of the ready for payment request.

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 Browse Smart Services Panel

No Item Name Description

01 Department Display the area to which the user belongs.

02 Module Display the main module services provided by the platform.

03 Service Display the services that are listed under the module.

04 Sub Service Display the sub services listed under the service.

05 Service Action Display the service actions that can be taken on the sub service.

Quick Access Search Panel

Description
Allow the user to perform search actions quickly and effectively such as starting the services without the need to
go through many screens.

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8.2 Definition of Menu Bar
The menu bar is located on the top of the smart services screens, which provides quick access to the basic

features of the Smart Services platform.

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9 Submitting Requests
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

Port Security allows the user to submit different requests easily and effectively such as visas and residencies

for individuals and establishments.

The smart services platform in the Federal Authority for Identity and Citizenship, Customs and Port Security

allows the user to submit requests in two different methods as shown below: -

First Method: -

1. From the dashboard screen, select the required “Module” from the quick access tool.

2. Select the required “Service”, “Sub-Service”, and “Service Action”.

Figure 34: Dashboard Screen – Submitting Requests – First Method.

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 Second Method: -

1. Press on “Start Service” after selecting the required module.

Figure 35: Dashboard Screen – Submitting Requests – Second Method.

The user can display service details by pressing on “Service Card”, as well as adding services to favorites to
easily access it later.

• The platform will redirect the user to the “Submit Request” screen, which consists of four main steps

the user has to follow to submit the request these steps are as follows: -

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First Step– Request Information

In this step, the user will enter the required information to submit a request as this information has to be

accurate to submit the request successfully, in addition to the address both inside and outside UAE.

1. Enter the “Applicant Information” in the required fields as shown below: -

No Field Name Field Type Description

01 Identity Number Field Accepts Numeric Enter the user’s identity number

Applicant English Filed Accepts Alpha

02 Enter the user’s full name in English.
Name Numeric
Filed Accepts Alpha
03 Applicant Arabic Name Enter the user’s full name in Arabic.
Numeric

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 Figure 36: Request Information Screen - Applicant Information.

The “Authorization by ICP Smart App” action allow the user to fill the applicant information by using
the Emirates ID number.

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2. Enter the “Communication Information” in the required fields as shown below: -

No Field Name Field Type Description

01 Email Filed Accepts Alpha Numeric Enter the user’s registered email.

02 Applicant Mobile Field Accepts Numeric Enter the user’s mobile number.

03 Preferred Language Drop-down List Select the application language.

Figure 37: Request Information Screen - Communication Information.

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 3. Enter the “Personal Information For Sponsored” in the required fields as shown below: -

No Field Name Field Type Description

Filed Accepts Alpha
01 Full Name (English) Enter the user’s full name in English.
Numeric
Filed Accepts Alpha
02 Full Name (Arabic) Enter the user’s full name in Arabic.
Numeric
03 Current Nationality Drop-Down List Select the user’s current nationality.

04 Previous Nationality Drop-Down List Select the user’s previous nationality.

05 Gender Drop-Down List Select the user’s gender.

06 Date of Birth Date Picker Select the user’s date of birth.

07 Country of Birth Drop-Down List Select the user’s country of birth.

08 Marital Status Drop-Down List Select the user’s marital status.

Filed Accepts Alpha
09 English City of Birth Enter the user’s place of birth in English.
Numeric
Filed Accepts Alpha
10 Arabic City of Birth Enter the user’s place of birth in Arabic.
Numeric
Filed Accepts Alpha
11 Mother Name (English) Enter the user’s mother name in English.
Numeric
Filed Accepts Alpha
12 Mother Name (Arabic) Enter the user’s mother name in Arabic.
Numeric
13 Religion Drop-Down List Select the user’s religion.

14 Faith Drop-Down List Select the user’s faith.

15 Qualification Drop-Down List Select the user’s educational qualification.

Filed Accepts Alpha
16 Visit Reason Enter the user’s visit reason.
Numeric

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No Field Name Field Type Description

17 Passport Type Drop-Down List Select the passport type.

Filed Accepts
18 Passport No Enter the passport number.
Numeric
19 Date of Issue Date Picker Select the date of issue for the passport.

20 Expiry Date Date Picker Select the date of expiration for the passport.
Passport Issue Place Filed Accepts Alpha
21 Enter the passport issue place in English.
(English) Numeric
Passport Issue Place Filed Accepts Alpha
22 Enter the passport issue place in Arabic.
(Arabic) Numeric
23 Country of Issue Drop-Down List Select the country of issue for the passport.

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 Figure 38: Request Information Screen - Personal Information for Sponsored.

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 4. Enter the “Address Details of Service Beneficiary” in the required fields as shown below: -

Inside UAE Address

No Field Name Field Type Description

01 Emirate Drop-Down List Select the address emirate.

02 City Drop-Down List Select the city of residence.

03 Area Drop-Down List Select the area of residence.

Filed Accepts Alpha
04 Detailed Address Enter a detailed address of residence.
Numeric
Filed Accepts Alpha
05 Building/Hotel Enter the building or hotel number.
Numeric
Filed Accepts
06 Local Flat Number Enter the flat number.
Numeric
Filed Accepts Alpha
07 P.O. BOX Enter the postal code number.
Numeric
Filed Accepts
08 UAE Mobile Number Enter the user’s mobile number.
Numeric
Filed Accepts
09 Residence Tel Enter the user’s residence telephone number.
Numeric
Filed Accepts Alpha
10 Email Enter the user’s email address.
Numeric

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 Figure 39: Request Information Screen - Inside Address UAE.

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 Outside UAE Address

No Field Name Field Type Description

01 Abroad Country Drop-Down List Select the permanent country of residence.

Detailed Address Outside Filed Accepts Alpha
02 Enter a detailed address outside the UAE.
UAE Numeric
Filed Accepts
03 Permanent Mobile Number Enter the user’s permanent mobile number.
Numeric

Figure 40: Request Information Screen - Address Outside UAE.

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 Host Information

No Field Name Field Type Description

01 Host Department Drop-Down List Select the permanent country of residence.

Filed Accepts Alpha
02 Host Number Enter a detailed address outside the UAE.
Numeric
03 Category Drop-Down List Select the sponsorship type.
Select the relationship between the applicant
04 Relationship Drop-Down List
and the host.
Filed Accepts Alpha
05 Host English Name Enter the host’s name in English.
Numeric
Filed Accepts Alpha
06 Host Arabic Name Entre the host’s name in Arabic.
Numeric
Filed Accepts
07 Monthly Income Entre the host’s monthly income.
Numeric

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 Figure 41: Request Information Screen - Host Information.

5. Press on “Next” to move on to the next step.

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Second Step – Attachments Info

In this step, the user will upload the required document for the request.

6. Upload the required attachments by pressing on “Select /Select Other File”.

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 Figure 42: Attachments Info Screen.

7. Press on “Next” to move on to the next step.

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Third Step – Review Application

In this step, the user will review the application and ensure all the entered data is accurate and correct.

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 Figure 43: Review Application Screen.

8. Press “Next” to move on to the next step.

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9. A confirmation pop-up window will appear, press on “Yes” to confirm the entered information are

correct.

10.

Figure 44: Confirmation Pop-Up window.

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Fourth Step – Application Fees

In this step, the user will pay the request application fees required to complete the application.

11. Press on “I Agree on the Terms and Conditions” then select the payment method.

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12. Select the payment method then press on “Submit” to continue to the payment step.

Figure 45: Application Fees Screen.

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Congrats! You have followed the steps, and the request has been submitted successfully.

Figure 46: Application Submitted/successfully.

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10 My Requests
This function from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs

& port Security allows the user to manage requests submitted by the typing centre and the requests

returned to be edited as required.

10.1 Typing Center Requests

• To access typing centre requests, follow the steps below: -

1. From the dashboard screen, press on “My Requests”.

2. A drop-down list will appear, press on “Typing Centre Requests”.

Figure 47: Dashboard Screen - Access to Typing Centre Requests.

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• The platform will redirect the user to the “Typing Centre Requests” screen which displays all

submitted requests through the typing centre and take the required action based on the request status.

3. Enter the search criteria in the required fields then press on “Search”.

Figure 48: Typing Centre Requests Screen.

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10.2 Returned Requests
This function from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs

& port Security allows the user to manage and search for typing centre requests that have been returned

for editing to ensure that the request has met the required request criteria.

• To access returned request, follow the steps below: -

1. From the dashboard screen, press on “My Requests”.

2. A drop-down list will appear, press on “Returned Requests”.

Figure 49: Dashboard Screen - Access to Returned Requests.

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• The platform will redirect the user to the “Returned Requests” which displays the returned requests

to the typing centre for editing and updating based on the attached notes.

3. Entre the search criteria in the required fields, then press on “Search”.

Figure 50: Returned Requests Screen.

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11 Drafts
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

port Security allows the user to access draft requests that have been started but not completed or submitted

yet these requests have been archived to complete them at a later time.

• To access drafts, follow the steps below: -

1. From the dashboard screen, press on “Drafts”.

Figure 51: Dashboard Screen - Access to Drafts.

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• The platform will redirect the user to the “Drafts” screen, which displays all the user’s draft requests.

2. Press on “reCAPTCHA”, which is a security test to confirm the validity and that the user is not a harmful

software or a robot, then press on “Search”.

Figure 52: Drafts Screen.

3. Press on “Complete” to resume working on the request by following the same steps explained in the

Submit Requests section.

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12 Requests Ready to Payment
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

port Security allows the user to access requests that have been completed but not yet paid the application

fees, which allows the user to complete the payment step and submit the request.

• To access requests ready to payment, follow the steps below: -

1. From the dashboard screen, press on “Requests Ready to Payment”.

Figure 53: Dashboard Screen - Access to Requests Ready to Payment.

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• The platform will redirect the user to the “Request Ready to Payment” screen, which displays all the

requests that are completed and awaiting payment.

2. Press on “reCAPTCHA”, which is a security test to confirm the validity and that the user is not a harmful

software or a robot, then press on “Search”.

Figure 54: Requests Ready to Payment Screen.

3. Press on “Complete” to resume working on the request by following the same steps explained in the

Submit Requests section.

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13 My Daily Goal
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

port Security allows the user to display daily goals and progress for the typing centre users.

13.1 Daily Progress

This function from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs

& port Security allows the user to display the user’s daily tasks and progress.

• To access daily progress, follow the steps below: -

1. From the dashboard screen, press on “My Daily Goal”.

2. A drop-down list will appear, press on “Daily Progress”.

Figure 55: Dashboard Screen - Access to Daily Progress.

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• The platform will redirect the user to the “Daily Progress” screen, which displays the user’s daily
progress.

Figure 56: Daily Progress Screen.

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13.2 Awards
This function from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs

& port Security allows the user to display given by the platform.

• To access awards, follow the steps below: -

1. From the dashboard screen, press on “My Daily Goal”.

2. A drop-down list will appear, press on “Awards”.

Figure 57: Dashboard Screen - Access to Awards.

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• The platform will redirect the user to the “Awards” screen, which display all the user’s given by the

platform.

Figure 58: Awards Screen.

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14 Payments
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

port Security allows the user to manage and display payment transactions done by the typing centre.

• To access payments, follow the steps below: -

1. From the dashboard screen, press on “Payments”.

Figure 59: Dashboard Screen - Access To Payments.

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2. The platform will redirect the user to the “Payments” screen, enter the search parameters in the

required fields.

3. Press on “Search” to get the search results based on the search parameters.

Figure 60: Payments Screen.

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15 Other Requests
This feature from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs &

port Security allows the user to display the requests that pulled from the platform.

15.1 Pulled Requests

This function from the Smart Services platform of the Federal Authority for Identity, Citizenship, Customs

& port Security allows the user to display the pulled requests from the platform and the reason for each

request.

• To access pulled requests, follow the steps below: -

1. From the dashboard screen, press on “Other Requests”.

2. A drop-down list will appear, press on “Pulled Requests”.

Figure 61: Dashboard Screen - Access to Pulled Requests.

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• The platform will redirect the user to the “Pulled Requests” screen, which displays the list of all pulled

applications.

Figure 62: Pulled Requests Screen.

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