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Assessment Task 3 Client 1CHCCSM004 Coordinate

This document outlines an assessment task that requires students to plan and coordinate services and supports for three clients with complex needs. It provides details on establishing coordination, supporting client access to services, and monitoring client progress. Students are asked to complete templates assessing three individual clients.

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Mitch
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78 views

Assessment Task 3 Client 1CHCCSM004 Coordinate

This document outlines an assessment task that requires students to plan and coordinate services and supports for three clients with complex needs. It provides details on establishing coordination, supporting client access to services, and monitoring client progress. Students are asked to complete templates assessing three individual clients.

Uploaded by

Mitch
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assessment Task 3: CHCCSM004 Coordinate complex case

requirements

Activity A: Observation

CHCCSM004 – Coordinate Complex Case Requirements

Assessor name

Date of
Observation

Did the Student:

Plan and coordinate multiple resources, services and supports for 3 clients Client Client Client
with complex needs by: 1 2 3

 Establish coordination function


 Work with the client and other services to decide S/NYS S/NYS S/NYS
what services the clients need
 Discuss ways in which you could work together with
other services
 Develop a plan which sets out the client services
that are available and relevant.
 Set out the timeframes for the client to access
other services and work out the outcomes you and
your client expect from the other services
 Work with the services to agree
coordination requirements and boundaries

 Support the client to access multiple services


 Identify, implement and maintain duty of care S/NYS S/NYS S/NYS
responsibilities
 Provide information to the client about
the coordination role
 Work with the client to establish how you
will communicate with each other.
 Work out if your client needs to access an interpreter
 Work with the client and other services to identify
barriers to attaining outcomes
 Work with the client to priorities needs
and communicate these with service
providers
 Facilitate case conference and meetings to coordinate
responsibilities and roles
 Work with other services to minimise client confusion
and concerns in a coordinated manner
 Monitor client progress
 Communicate with other services to make sure that S/NYS S/NYS S/NYS
there is no service duplication
 Work with the client and services to monitor progress
toward outcomes
 Obtain client feedback about services
 Identify and implement further support required to
meet changing needs and progress towards
outcomes

Feedback about the student’s overall performance:

Result of Observation
□ Satisfactory □ Unsatisfactory
Tasks:

Assessor I have observed student performance and given the responses in this
report.

/ /

Name and signature Date

Activity B: Client Assessment

Task Description: This work placement task requires the student to demonstrate their skills and
knowledge required to coordinate multiple service requirements for clients with complex needs within
a case management framework.

In order to do this the student will be required to:

a)plan and coordinate multiple resources, services and supports for 3 clients with complex needs

Task A

The student is required to plan and coordinate multiple resources, services and supports for 3 clients
with complex needs.

To complete this workplace task, students are required to fill in the below template:

Assessment - Client 1
Nancy
Client name

82
Age

Complex needs: Treatment for chronic kidney disease, diabetes, osteoporosis, high-cholesterol,
hypertension, hearing loss, depression
Assistive aids such as a walking frame
Assistance with instrumental activities of daily living that include transportation,
housekeeping, medication management and meal preparation
Financial assistance
Home modification
Advocacy services

Suitable Strength-based approach


assessment
process: As a case worker, I have the responsibility to work with the client and other
services to determine the service provision requirements. I have to negotiate
collaborative working arrangements for all services involved. I will develop a
Provide
plan to identify all available services, their appropriateness, time frames and
explanation of:
expected outcomes. I will identify, implement and maintain duty of care and
provide information to the client about the coordination role.
 roles and
responsibilities The setting needs to be comfortable to the client to promote her cooperation to
of different the process. It must be respectful of her culture. It must observe confidentiality
requirements for her personal information.
people
Assessment tools will explore different aspects of her which include health, skills,
needs, interests, motivations, goals and priorities, leisure activities, spirituality,
financial responsibilities, etc.

Information will be gathered by conducting an interview with her, her family,


friends and other relevant people. There will also be an observation of her
behavior.

The assessment tools need to deliver reliability that when conducted on different
occasions, these should provide the same outcome. For the tools to become
valid, they should have been designed for the specific purpose.

Client’s change in behavior will be reported to the supervisor. Reporting and


documentation will be made accurately, clearly, concisely and timely using the
prescribed format.
 impact of the
setting on
the process

 roles and
types of
assessment
tools

 ways of
collecting
information

 validity and
reliability
requirements

 reporting
requirements
and formats

Nature and Client’s diverse health issues can have an impact on her mental health. It can
impact of diverse lead to poverty if client is not financially prepared with this situation.
and multi-faceted Her problem with hearing can lead to misunderstanding if she is not fitted with a
hearing device and proper communication strategies are not implemented.
needs and issues
If her mobility issues are not properly addressed, it can restrict movement and
affecting client
lead to isolation.
groups, and
potential
interrelationships
between them.

Common service
requirements and Common service requirements for her include medical and mental health
basic features of services. Her hearing impairment should be treated.
She needs assistance with activities of daily living to maintain her independence
those services
at home. Her home needs to be modified to eliminate hazards.
She also needs access to financial assistance.
Client will be referred to a GP/nephrologist and psychologist/counselor.
She will be supported in gaining access to financial help and support services.
Resources, services Hearing device
and supports Mobility aids
required and Treatment and medication
Counseling services
provided:
Home modification
Financial assistance
Assistance with ADLs
Transportation
Social activities

GP/nephrologist
Networks and Psychologist/counselor
specialist services Social worker
Support groups
Charitable organizations
Government services such as Centrelink

Privacy and confidentiality


Legal and ethical Duty of care
considerations Informed consent
Scope of practice
Anti discrimination
Dignity or risk

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