Radia Service Advisor

TELLA SARL SOVAC (Exclusive Importer VW, Audi, Seat & Skoda) Algeria
Algerian, 42 years old.

[email protected] +213 552 88 30 18

Objective Employment

Seeking a challenging career in November 2007—to date: Service Advisor at SOVAC (Exclusive Importer VW, Audi, Seat &
a reputed Company where I can Skoda) Algeria.
increase my experience in
automobile field, with a - Take responsibility for the proper conduct of the essential operations of the services under its
progressive organization that jurisdiction, paying particular attention to:
provide an opportunity to - Scheduling appointments and preparing for the reception.
capitalize my skills and - Active Reception (as an element of customer satisfaction and improvement of after-sales business)
abilities to grow and - The preparation of the delivery, with a vehicle in optimal conditions, replaced parts if necessary, the
contributing towards the goal of associated documentation and the invoice.
the company. - The delivery of the vehicle accompanied by an explanation to the customer of the work carried out and
invoiced.
Key Skills and - Control the correct and complete execution of the services promised to the customer to ensure the
Competencies standards, prices and deadlines agreed in the Repair Order.
- In the event of an incident, inform and decide with the customer of any modification of what has been
agreed in the Repair Order (works, increase in costs, variation in deadlines, etc.) to modify it accordingly.
Languages - Control the results and indicators of its management sphere to identify deviations from established
objectives, diagnose the causes and propose actions for improvement to the Service and Parts Sales
Arabic: Fluent Manager.
(Mother tongue) - Collaborate, according to the directives of the Guarantee Manager and the Quality Control Action
Manager, in the correct management of guarantee interventions and quality control actions.
- Register cases of repeated breakdowns and report them to the Service and Parts Sales Manager.
French: Advanced level - In situations where he is in contact with the client:
read, written and - Identify the customer's needs and advise him by proposing all the necessary or recommended
spoken interventions, or by offering him campaigns, maintenance contracts, guarantees, seasonal offers, financial
services, spare parts and accessories, using the material means made available to you for the activities in
question.
English: Medium level - Identify the possibility of a delayed sale and decide on methods of following up with the customer.
read, written. Basic level - Plan and carry out an active follow-up of the customer to offer him additional services inform and advise
spoken him, for future interventions on the basis of the inspection and maintenance plan of the vehicle.
- Maintain CRM data (customer database) and from these, perform customer segmentation to prepare
offers and propose the implementation of campaigns to the Head of Sales Service.
Office Software - Contact customers to check and record their level of satisfaction with the interventions carried out by the
Automation: Authorized Repairer.
- Manage and resolve customer complaints, if necessary, always in agreement with the Customer
Microsoft Office Pack Relations Coordinator.
(Word, Excel, PowerPoint, - Report to the Customer Relations Coordinator the claims and complaints received, in addition to
Access). proposing corrective measures.
- Ensure the correct maintenance, order and cleanliness of his workstation.
Software and - Carry out its function while respecting the standards relating to safety and applicable environmental and
Documentation occupational hygiene.

 ElsaPro Key Achievements

 DISS Monitor
 Service 42 Client - Offer each customer personalized and professional advice at all times in the life cycle of their vehicle, to
 Group-Training- ensure their satisfaction and create a long-term relationship with both the Brand and the dealership.
Online - Actively manage service delivery offers and sales of spare parts and accessories with the aim of
 ETKA increasing the turnover of the dealership.
 INCADEA - Represent the dealership according to the standards, provisions and obligations established by the
 TKP authorities and by the Manufacturer, both in the legal and commercial fields and in communication, in
 PPSO order to ensure their respect.;

Excellent analytical
capabilities, methodical,
organized, rigorous to make
accurate estimates, excellent
communication and listening
skills, able to work under
pressure and late night to meet
tight deadlines
 Hobbies: EDUCATION AND TRAINING
Reading, Automobile,
travelling, surfing on the net. Apris 2019:Participated to SEAT Top People event (Spain);
August 2015: Service Advisor Certificate (by SEAT Manufacturer);
June 2003 Professional certificate in Banking;
July 1998 High School Diploma.