Australian Research Methodology Standards

Implementing and Monitoring Legal Compliance

eVersity
Case Study: Bella Terra Italian Bistro
Background: Bella Terra is a mid-sized Italian restaurant located in the city centre, known for its authentic cuisine. With a seating capacity of 100, the restaurant
offers both dine-in and take-out options. It has been in operation for a year and has become quite popular among locals.
Operational Records:
1. Employee Records:
 15 full-time employees: 5 chefs, 5 waitstaff, 3 dishwashers, 2 managers.
 Contracts, work hours, overtime, and leave records are available.
 Three employees have reported dissatisfaction regarding overtime payment.
2. Supplier Agreements:
 Ingredients sourced from five local vendors.
 Two international wine suppliers with import permits.
 Records of all payments, delays, and disputes available.
3. Liquor License:
 Bella Terra holds a license to serve alcohol from 10 am to midnight.
 There were two instances where the restaurant served alcohol past midnight during private events.
4. Health Inspection:
 Last inspection was six months ago; minor issues were noted regarding storage temperatures.
 The restaurant was given a month to rectify, but there's no record of follow-up action.
5. Customer Data:
 Bella Terra uses a digital reservation system.
 Recent customer feedback highlighted concerns about data privacy as email addresses were used in a marketing campaign without explicit
consent.
6. Financial Records:
 Monthly sales, expenses, and profit records are available.
 Some discrepancies noted in the tax filings for two of the months.

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 LEGAL COMPLIANCE ACTION PLAN TEMPLATE

Employee Records Contracts with Health Inspection Alcohol License

Three workers raised a Potential conflicts with Following a health It is against the terms of
complaint with their retailers. inspection, nothing else a liquor licence to serve
salary for overtime. was done. alcohol after midnight at
Identified Legal Risk private events.

Employment contracts, All payments, disputes, Recording health Guidelines for private
work schedules, and and delays are checkups. event logs and liquor
Source of Information records of overtime recorded. licences.
It is advised that Bella
Verify and update Check that the terms Regarding its alcohol
Terra Italian Bistro
employment contracts to and conditions of the licence, Bella Terra
make sure there are rapidly address the
current supplier minor issues related Italian Bistro is advised
clear instructions about contracts are to strictly adhere to the
payment for overtime. storage temperatures
understood and being found in the last hours that are allowed
Call a staff meeting to followed. To guarantee to be served. This will
address any concerns inspection and make
that any issues are sure that the corrective prevent any instances of
and go over the resolved quickly, keep supplying alcohol past
adjustments. Give more actions made are
lines of contact open thoroughly documented, midnight, especially at
instructions on how to
accurately track time with your suppliers. If based on the results of private gatherings. This
and report overtime. you are able, try the health inspection. will maintain compliance
negotiating better terms. Maintaining food safety requirements while
standards and reducing the possibility
regulatory compliance of legal and regulatory
would also be wise, as problems.
would the establishment
of a strong follow-up
system to keep an eye
Recommended Action on adherence to health
regulations.

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 HR Manager Procurement Manage Head Chef Bar Manager
Person Responsible

Within the next 20 days Within the next 50 days Within the next 25 days Within the next 20 days
Deadline

Not Started Not Started Not Started In progress

This template was provided by eVersity for the purpose of this project. All entries and content are the responsibility of the student.

Instructions

 Legal Area: Specify the domain or aspect of the hospitality industry where the legal risk was identified (e.g., Food Service, Alcohol Service, Employment
Contracts).
 Identified Legal Risk: Describe the particular legal risk you've spotted in this domain (e.g., Serving alcohol to minors, Breaching food safety regulations,
Incorrect contract termination clauses).
 Source of Information: Indicate where you discovered the relevant laws or regulations that pertain to the identified risk (e.g., Regulatory authority
website, Industry seminar, Legal advisory).
 Recommended Action: Briefly describe the measure or steps you'd recommend addressing the identified legal risk and ensure compliance (e.g., Train staff
on Responsible Service of Alcohol, implement weekly kitchen inspections, Review and revise all employment contracts).
 Person Responsible: List the person or role responsible for implementing the recommended action (e.g., Bar Manager, Head Chef, HR Manager).
 Deadline: Specify a realistic deadline by which the recommended action should be completed.
 Status: Update the current status of the action (e.g., Not started, In progress, Completed).

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