The ICT Technician

Standard (ICTTech)

theiet.org/icttech
The ICT Technician Standard

Professionally registered Information and Communications

Technology Technicians (ICTTech) work in a variety of
environments. These include, but are not limited to: offices,
development labs, data and operational centres, field
environments, customer premises and manufacturing.

They support a range of functions which utilise ICT solutions, and hardware and software
components. Examples of functions include, but are not limited to: design, development,
implementation, installation, operation, problem solving and security of ICT applications,
products, services and/or infrastructures.

The Information and Communications

Technology Technician (ICTTech) Standard

Information and Communications Technology

Technicians apply proven techniques and procedures
to the solution of practical engineering problems. Examples of evidence:

A Knowledge and understanding

ICT Technicians shall use ICT

knowledge and understanding
to apply technical, practical
and systems skills.

A1 Apply ICT principles in an analytical and systematic – Evaluating potential methods of carrying out an
approach, to solve and review problems and engineering task and selecting the most appropriate
contribute to continuous improvement. solution
– Recognising a difficulty and then identifying an approach
to resolve it
– Identifying an improvement in a technique, procedure,
process or method
– Interpreting and carrying out test procedures

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 The ICT Technician Standard

A2 Review, select and use appropriate techniques, – Drawing on your technical knowledge to complete a task
procedures and methods to undertake activities. – Performing calculations using standard formulae
– Analysing performance or test data or comparing
– performance information with published material
– Applying knowledge of modelling packages and an
– ability to use them to solve problems

B Design, development and solving ICT problems

ICT Technicians shall contribute

to the design, development, configuration, testing,
commissioning, installation, deployment, operation,
migration or maintenance of ICT solutions, products,
processes, systems, services or applications. Examples of evidence:

B1 Identify and/or respond to problems with ICT – Using knowledge to identify a problem or an opportunity
solutions, services or infrastructure and apply suitable – for improvement
methods to seek the causes and to guide the – Investigating a problem to identify the underlying cause
development of satisfactory solutions. – Identifying a solution to a problem or an
– improvement opportunity
– Contributing to the design of an item or process

B2 Identify, organise and use resources – Balancing these factors in selecting appropriat
effectively to complete ICT tasks, with – materials
consideration for factors such as cost, – Identifying precautions as a result of evaluating risks
performance, confidentiality, security, – and other factors
quality and availability of service, health, – Considering how waste can be minimised, recycled or
safety and environmental impact. – disposed of safely if recycling is not possible
– Contributing to best practice methods of continuous
or – improvement
– Improving the quality of an operation or process
Configure or maintain ICT systems to – Ability to tailor and run simulation and other models
provide satisfactory performance and – Ability to solve software and/or related technical
quality of service. – problems under general guidance from more senior staff
– Knowledge of LAN/WAN: installing equipment and
or – software, upgrading, configuration, testing
– System administration tasks in line with manufacturers
Secure and protect ICT systems from – requirements
intrusion, damage, attack or data loss.

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The ICT Technician Standard

Provide examples of how you contribute to the Give an example of how you have configured an
continuing integrity of an ICT system by detecting ICT solution, system, hardware or software to
and rectifying potential failures or establish or maintain efficiency, quality of service
identifying risks. or performance.

Describe how you have undertaken data protection, Give an example of when issues should be
risk assessments, security measures to prevent escalated to a higher level.
intrusion, etc.
Give examples where you have ensured that
company work instructions, end-to-end processes
and system documents in your own area of work
are up to date and adhered to.

C Responsibility, management and leadership

ICT Technicians shall accept and exercise personal

responsibility. Examples of evidence:

Work reliably and effectively on ICT tasks without – Completing challenging tasks successfully within your
close supervision and by adhering to the job – area of work
C1 instructions or best practice. – Identifying issues which fall outside of your current
– knowledge and seeking advice
– Identifying standards and codes of practice relevant to
– a new task

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 The ICT Technician Standard

C2 Accept responsibility for work of themselves or – Fully understanding drawings, permits to work,
others. – instructions or other similar documents after
– appropriate checking, and identifying issues
– Inspecting work carried out by others
– Checking the status of equipment, the work
– environment and facilities and taking appropriate
– actions before commencing work

C3 Accept, allocate or supervise technical and other – Ensuring that the scope of a task is clear before
tasks. – accepting and/or allocating it to others
– Querying any aspect of a task which is not clear and
– / or providing an explanation if a query is raised by
– others
– Learning from your own experience and/or providing
– constructive feedback when supervising or working
– with others

C4 Be aware of and/or involved in continuous quality – Demonstrate how you have contributed to relevant
improvement. – quality audits and where you have delivered against a
– quality improvement action
– Examples of where you have reported a problem which
– has subsequently improved a process

D Communication and interpersonal skills

ICT Technicians shall use effective communication

and interpersonal skills. Examples of evidence:

D1 Communicate technical and other information – Contributing to meetings and discussions

effectively in English1 – Preparing communications, documents and reports on
– technical matters
– Exchanging information and providing advice to technical
– and non-technical colleagues
– Examples of different kinds of documents and/or
–presentations you have prepared or contributed to
– with an emphasis on those that include technical
–information about an ICT solution, system, process or
– hardware or software component
– Give examples of where you have had to prepare
–documents or presentations for technical and
– nontechnical audiences or recipients
1
Any interviews will be conducted in English, subject only to the provisions
of the Welsh Language Act 1993 and any Regulations which may be made in
implementation of European Union directives on free movement of labour.

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The ICT Technician Standard

D2 Work effectively with colleagues, clients, – Contributing constructively as part of a team

suppliers or the public – Successfully resolving issues in discussions with team
– members, suppliers, clients and/or others
– Persuading others to accept suggestions or
–recommendations
– Identifying, agreeing and working towards
– collective goals

D3 Be aware of the needs and concerns of – Knowing and managing own emotions, strengths and
others, demonstrate personal and social –weaknesses
skills and awareness of diversity and – Being confident and flexible in dealing with new and
inclusion issues. –changing interpersonal situations
– Creating, maintaining and enhancing productive
working relationships, and resolving conflicts
– Being supportive of the needs and concerns of
others, especially where this relates to diversity and
–inclusion

E Personal and professional commitment

ICT Technicians shall demonstrate

commitment to an appropriate code of
professional conduct, recognising obligations
to society, the profession and the environment Examples of evidence:

E1 Understand and comply with relevant – Demonstrating compliance with your Licensee’s
codes of conduct and regulations/standards – Code of Professional Conduct
– Working within all relevant legislative and regulatory
frameworks, including social and employment
legislation

E2 Manage and apply healthy, safe, secure systems – Providing evidence of applying current safety
of work, and be aware of appropriate hazard requirements, such as risk assessment and other
identification and risk management systems. examples of good practice you adopt in your work
– A sound knowledge of health and safety legislation, for
This could include an ability to: example: HASAW 1974, CDM regulations, ISO 45001
and company safety policies
– Identify and take responsibility for own obligations – Recognising how sustainability principles as described
for health, safety and welfare issues in the Guidance on Sustainability on page 26, can be applied
– Apply systems that satisfy health, safety and in your day-to-day work
welfare requirements. – Identifying actions that you can and have taken to
improve sustainability
– Demonstrating awareness of environmental sustainability

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 The ICT Technician Standard

E3 Show you are aware of and apply good practices – Understanding the ethical issues that you may
that protect other people, organisations or the encounter in your role
environment from harm caused by the operation of – Giving an example of where you have applied ethical principles
ICT systems. as described in the Statement of Ethical principles on page 26
– Giving an example of where you have applied
Undertake ICT work in a way that contributes to or upheld ethical principles as defined by your
sustainable development. –organisation or company

E4 Carry out and record CPD necessary to maintain and – Undertaking reviews of your own development
enhance competence in ICT, including: – needs
– Planning how to meet personal and organisational
– Undertake reviews of own development needs – objectives
– Plan how to meet personal and organisational – Carrying out and recording planned and unplanned
objectives – CPD activities
– Carry out planned (and unplanned) CPD activities – Maintaining evidence of competence development
– Maintain evidence of competence development – Evaluating CPD outcomes against any plans made
– Evaluate CPD outcomes against any plans made – Assisting others with their own CPD
– Assist others with their own CPD.

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