P.E.Society's MODERN COLLEGE OF ARTS, SCIENCE & COMMERCE, (Business Administration Campus), SHIVAUT NAGAR, PUNE 411008, ONLINE PIZZA SHOPPING Name: ABHIJEET JOSHI Div: B Enrollment Number: 2104265 (Class: TYBBA(CA) Project Guide: Miss PRIYANKA MAHAMULKAREXISTING SYSTEM : Today a single Pizza Café had to maintain all the data offline and they had no facility of online ordering like popular food chains (PizzaHut, Dominos etc.). So to maintain all the data and upgrading the cafe to the online business I have tried to create Online Pizza Shopping Portal project. Need for the new system I want to develop a project which is run on any technology like android, IOS, Web technology and any device like mobile phone, laptops, personnel computers, iPhones, iPads and so on. That's why I used the concept JSP (Java Server Pages), which I learned and implemented during this project. The aim of this project is to monitor and maintain data of a Pizza Cafe. And the purpose of this project is to learn the new technologies like JSP, Java-Script, HTML-5, css3 and so on. This project is also may may be available on the internet but we cannot modify someone else's project. And if I want to add, modify or change any particular module from the client's perspective that I can changed because I developed it and it is customizable product. Problem Statement: Traditional pizza ordering methods often involve manual data management and lack online ordering capabilities, hindering efficiency and customer convenience. This project aims to address these limitations by developing a user-friendly online pizza ordering system for a single Pizza Café.PROPOSED SYSTEM : 1JUser Management Module: *Registration and login for customers, admins, and pizza makers. *User profile management (view/edit profile, change password, etc.). *Access control and permissions management. 2]Produc *Add, edit, and delete pizza products. *Product customization (e.g., choose toppings, crust, size, etc.). *Product availability status (ready, in progress, out of stock). 3]Order Management Module: *Place new orders. *View order history and order status. *Update and cancel orders. *Integration with payment gateways for secure transactions. 4]Inventory Management Module: *Track inventory levels of pizza ingredients and supplies. *Receive notifications for low stock levels. *Automatically update inventory upon order placement. 5]Delivery Management Module: *Assign delivery personnel to orders. *Track delivery status in real-time. *Optimize delivery routes for efficiency. *Capture proof of delivery (signature, timestamp, etc.).6]Customer Relationship Management (CRM) Module: *Manage customer information and communication history. *Send notifications for special offers and discounts. *Gather feedback and reviews from customers. Z]Reporting and Analytics Module: *Generate reports on sales, revenue, and popular products. *Analyze customer behavior and preferences. *Identify trends and opportunities for business growth. 8]JAdmin Dashboard: *Centralized interface for managing the entire system. *Monitor key metrics and performance indicators. *Manage user accounts, permissions, and system settings. 9] Website and Mobile App Interfaces: *User-friendly interfaces for browsing products, placing orders, and tracking deliveries. *Responsive design for seamless access on various devices. 10]Integration with External Systems: *Integration with social media platforms for marketing and promotions. *Integration with accounting software for financial management. *Integration with logistics services for shipping and delivery11]Quality Assurance Module: *Ensure the quality and hygiene of pizza products and ingredients. *Conduct regular inspections and audits of pizza making and delivery processes. *Handle customer complaints and issues related to quality. 12]Feedback and Recommendation Module: *Provide personalized recommendations based on customer preferences and order history. *Encourage customers to rate and review their orders and experiences. *Use feedback and ratings to improve the system and customer satisfaction.FORM DESCRIPTION : 1. Customer Registration Form: Fields: Name, Email, Phone Number, Address, Password, Confirm Password. Purpose: Allows new customers to create an account to place orders and manage their profiles. 2. Product Addition Form: Fields: Product Name, Description, Price, Category (Pizza/Sides/Drinks), Image Upload, Stock Quantity. Purpose: Enables admins to add new pizza products to the system. 3. Order Placement Form: Fields: Product Selection (Dropdown), Quantity, Customization Options (Toppings/Crust/Size), Delivery Date, Delivery Address, Additional Notes. Purpose: Allows customers to place orders for pizza products. 4. Order Update Form: Fields: Order ID (Auto-generated), Status (Processing/Delivered/Cancelled), Tracking Number (Optional), Delivery Notes. Purpose: Enables admins to update the status of orders and track delivery progress.5. Inventory Update Form: Fields: Product Selection (Dropdown), Quantity Added/Removed, Reason for Adjustment. Purpose: Allows admins to manually adjust inventory levels for pizza ingredients and supplies. 6. Delivery Assignment Form: Fields: Order ID, Delivery Personnel (Dropdown), Assigned Date, Delivery Status. Purpose: Enables admins to assign delivery personnel to orders and track delivery status. 7. Customer Feedback Form: Fields: Order ID, Rating (1-5 Stars), Comments/Feedback. Purpose: Allows customers to provide feedback on their orders and overall experience. 8. Reporting Form: Fields: Date Range, Metrics Selection (Sales/Revenue/Popular Products), Report Format (PDF/Excel). Purpose: Generates reports on sales, revenue, and product performance for business analysis.9. Admin Account Management Form: Fields: Username, Email, Password, Role (Admin/Manager), Permissions. Purpose: Allows super admins to manage admin accounts and assign roles/permissions. 10. Customer Support Ticket Form: Fields: Customer Name, Email, Subject, Message. Purpose: Allows customers to submit support tickets for inquiries, issues, or assistance. 11. Feedback Response Form: Fields: Ticket ID, Response Type (Resolution/Update/Clarification), Response Message. Purpose: Enables customer support agents to respond to customer feedback and support tickets. 12. System Settings Form: Fields: Email Configuration, Payment Gateway Integration, Notification Preferences. Purpose: Allows admins to configure system settings and integrations for smooth operation.13. Search By Name: Purpose: Allow customer and admin to search product by typing product name in search bar. 14, Transaction History: Purpose: Keeps all transaction history for both users and admins. 15. Employee Schedule: Purpose: One place for employees to check their shift and time schedule. 16. Coupon Management Form: Fields: Coupon Code, Description, Discount Amounv Percentage, Validity Period, Usage Limit. Purpose: Allows admins to create and manage coupons for customers to avail discounts on their orders. 17. Loyalty Program Form: Fields: Customer Name, Email, Phone Number, Loyalty Points, Rewards Redeemed. Purpose: Allows admins to enroll customers in a loyalty program and track their points and rewards. 18. Product Search: * Robust search functionality allowing users to search for products by keywords, categories, or other criteria. + Advanced search filters and sorting options for refining search results.FUTURE ENHANCEMENT : 1, Customization Options: Allow customers to customize their pizza by selecting the size, crust, toppings, and sauces. Provide a user-friendly interface for them to create their own pizza or choose from predefined options. Show them a preview of their pizza and the nutritional information before they place their order 2.Loyalty Program: Implement a loyalty program where customers can earn points or rewards for every order they make. They can redeem these points or rewards for discounts, free items, or other benefits. Encourage customers to sign up for the loyalty program by offering them a welcome bonus or a referral bonus 3.Augmented Reality: Incorporate augmented reality features to enhance the customer experience. For example, customers can use their smartphone camera to scan a QR code on the pizza box and see a virtual pizza on their table. They can also use augmented reality to see how different pizzas would look like in different sizes or with different toppings 4.Live Order Tracking: Provide customers with real-time updates on the status of their order, from preparation to delivery. Allow them to track their order on a map and see the estimated time of arrival. Send them notifications when their order is ready, out for delivery, or delivered5.Chatbot Service: Develop a chatbot service that can interact with customers through text or voice. The chatbot can answer common questions, provide suggestions, take orders, and handle complaints. The chatbot can also use natural language processing and machine learning. 6.Gamification : Add gamification elements to make the online pizza shopping more fun and engaging. For example, customers can earn badges, achievements, or trophies for completing certain tasks or challenges, such as ordering a certain number of pizzas, trying new flavors, or leaving reviews. They can also compete with other customers on leaderboards or join social groups based on their pizza preferences. 7.Voice Ordering: Enable customers to order their pizza using voice commands through smart speakers, such as Amazon Echo or Google Home. This can provide a convenient and hands-free way of ordering pizza without using a phone or a computer. 8.Artificial Intelligence: Use artificial intelligence to analyze customer data and behavior, such as their order history, preferences, feedback, and location. This can help to provide personalized recommendations, offers, and coupons based on their needs and interests. 9.The limitations of this project is it doesn’t provide live food delivery tracking, It is developed only to order pizzas online. 10.Online Community: Create an online community where customers can interact with each other and share their pizza experiences. For example, customers can post reviews, ratings, photos, or videos. |SOFTWARE REQUIREMENT a. Xampp Server - To run JSP scripts. b. Notepad ++ - To write code and script c. Browser - Any browser to run web application. d. JDK(1.8) - Java Development Kit e. Platform - Windows/Linux HARDWARE REQUIREMENT Processor:- Intel(R) Core (TM) i3-4150 CPU @3.50 GHz 3.50 GHz Operating System:- Windows Doc RAM:- 8.00 GB Hard Disk:- 80GB (SSD recommended )