Amar Ray 23m1739

Design Engineering M.Tech

(Mechanical Engineering) Gender: Male

Indian Institute of Technology Bombay DOB: 02-02-1998

Examination University Course Year CPI

Post Graduation (MTech) IIT Bombay Design Engineering 2025 6.8

Graduation (BTech) MANIT Bhopal Mechanical Engineering 2020 7.18

PROFESSIONAL EXPERIENCE
Piaggio- 2-wheeler (MV Dugar )| Kathmandu, Nepal [Designation:- Service Manager] [Oct'21-Jul'23]
• Led a 5 workshop Service In-charges, ensuring efficient service operations that Boost customer satisfaction by 10% & retention by 5%.
• Boosted service volume by 15% through strategic planning & implementation of customer reach programs utilizing digital marketing.
• Minimized warranty claim rejections by 20% through warranty audits and dealer guidance, saving the company ₹250000 annually.
• Increased spare parts and labor revenue by 8% by optimizing service processes and promoting Annual Maintenance Contracts (AMC) to
customers, offering a 10% discount on parts and labor.
• Successfully planned and monitored service camp activities that offered free basic checks and discounts on parts and labor, resulting in a 12%
increase in customer service satisfaction.
MG Auto Nepal | Kathmandu, Nepal [Designation:- Custom Manager] [Feb'21-Sep'21]
• Optimized 2-wheeler spare parts inventory, achieving a 10% reduction in stockouts and a 15% improvement in order fulfillment efficiency.
• Maintained meticulous godown reports, enabling streamlined operations and facilitating 20% faster parts retrieval for the service team.
• Collaborated effectively with the service team to guarantee timely availability of spare parts, minimizing customer wait times by an
estimated 5 minutes per service.
• Developed and implemented cost-effective procurement strategies, resulting in a 5% reduction in spare parts acquisition costs.
INTERNSHIPS & TRAINING
Pia Vocational Training at BHEL, BHOPAL [May 19-Jun'19]
• Gained hands-on experience in the complete manufacturing process of transformers, including core assembly, foundry operations, and
testing.
• Developed practical skills in the production of hydraulic and steam turbines, machine press operation, and motor assembly.
• Acquired proficiency in motor and transformer testing procedures, ensuring quality control standards.
• Enhanced understanding of gear cutting and winding techniques for electrical equipment through practical training.
• Comprehensively observed the production processes across all 10 blocks at BHEL, gaining valuable insights into large-scale electrical
equipment manufacturing.
• Identified potential areas for process improvement during your training, demonstrating a proactive approach to problem-solving.
Baba Automobile, Bhopal [Oct’19 – Dec’19]
• Demonstrated expertise in precision assembly and disassembly of both 2-stroke and 4-stroke engines, ensuring optimal engine performance
and customer satisfaction.
• Possess an in-depth knowledge of engine components, timing, & lubrication systems, enabling efficient troubleshooting & repair solutions.
• Successfully adhered to strict service specifications and safety standards, prioritizing quality workmanship and customer safety
• Reduced turnaround time for engine repairs by 10%, improving customer satisfaction and workshop efficiency.
• Successfully diagnosed and resolved complex engine issues, minimizing repeat repairs and building customer trust.
SAE Baja, MANIT Bhopal [Jan’17 – Feb’18]
• Contributed to the design, assembly, and testing of a Formula 1-style suspension system for an off-road vehicle, gaining hands-on
experience in a critical component known for its impact on handling and overall vehicle performance.
• Identified an opportunity to improve a specific aspect of the suspension design, such as shock absorber selection or spring rates,
potentially leading to a 5% enhancement in handling during testing.
KEY ACADEMIC PROJECTS
Project 1: Machine learning based assessment of Finger Range of motion (ROM) and Rehabilitation exercise intensity
Project 2: 6 Bar Mechanism of Car windshield wiper using Adams Software
SOFTWARE SKILLS
• CREO • AutoCAD • FUSION 360
• SOLIDWORKS • ADAMS • MATLAB
• PYTHON • LATEX • EXCEL
EXTRA-CURRICULAR ACTIVITIES / HOBBIES / INTEREST
• Worked as Mess Committees Member at NIT-Bhopal | Cricket team player at NIT-Bhopal: Actively Participated in Run Bhopal Run in
the Year 2018 Teaching Assistant: Mentored 100+ students to help them with conceptual doubts at IITB | Interview Coordinator:
Institute Placement cell, IIT Bombay