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Flowchart 3

The document describes a conversation between a sales representative and a customer looking to purchase a new smartphone. The representative provides details about the Samsung Galaxy S21, including its specifications, features, colors, and price. The customer then purchases the phone.

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Nguyễn Tiên
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16 views

Flowchart 3

The document describes a conversation between a sales representative and a customer looking to purchase a new smartphone. The representative provides details about the Samsung Galaxy S21, including its specifications, features, colors, and price. The customer then purchases the phone.

Uploaded by

Nguyễn Tiên
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Flowchart 3

FLOWCHART 3
Candidate A: Reng reng reng!
Candidate B: Good morning, FPT smartphone, Nguyen Tien/ Le
Thu sales consultant speaking. How can i help you?
Candidate A:Hi, I'm looking to buy a new smartphone and I want to get
some information before placing an order.
Candidate B: Sure, I can help you with that.I recommend the brand Samsung
and the model Galaxy S21.
Candidate A: That sounds interesting. Can you tell me more about its functionality?
Candidate B: The Galaxy S21 has a powerful processor, a high-resolution display, and
a user-friendly interface. It also has a great camera system for capturing high-
quality photosand videos.
Candidate A: That's great! How about the battery life?
Candidate B: The Galaxy S21 has a long-
lasting battery that can easily last a full day with regular use.
Candidate A: And what about the camera? Is it good?
Candidate B: Yes,the camera on the Galaxy S21 is excellent. It has multiplelenses and night
mode, which allow you to take stunning photos in any lightingcondition.
Candidate A: That's impressive. Can you tell me about the available colors?
Candidate B:
The Galaxy S21 is available in various colors such as Black, Silver, and Violet.
Candidate A: Alright. Apart from the basic functions, does it have any other
features like games, internet, or music?
Candidate B: Yes,the Galaxy S21 supports a wide range of apps and games, and it has a fast
internet connection. It also has a built-in music player for you to enjoy your favorite music.
Candidate A: Sounds perfect. I would like to order one.
Candidate B: Great! Before we proceed. May i have your personal details?
Candidate A: Sure, my name is Nguyen Tien/ Le Thu and my phone number is 0901842531
Candidate B: Thank you. Let me repeat your phone number, 0901842531 and
Can you please spell your name for me?
Candidate A: Certainly, it's N G U Y E N T I E N / L E T H U
Candidate B: Let me confirm your information: your name’s Le Thu, your phone number is
0901842531, you would like to order one Samsung Galaxy S21
Candidate A: Yes, that’s right.
Candidate B: Thank you for choosing our store. Have a great day!
Candidate A: Thank you for your assistance.Have a great day,too. Good bye!
Candidate B: Good bye!
1. List of functions and characteristics of a phone
Camera and video recording
Sending and receiving text messages
Social media applications
Music and video playback

2. Which application is the most used on a phone? Why?


Messaging and social media apps like WhatsApp, Facebook, Instagram, and
TikTok are commonly the most used on phones due to their communication
and content-sharing features.
3. Which function do you think is the most important? Why?
The most important function of a phone can vary depending on the
individual's needs and preferences. However, some commonly considered
important functions include making and receiving calls, sending and
receiving messages, and internet browsing. These functions are essential for
communication and accessing information.
4. Spell your name
It’s N G U Y E N T H I C A M T I E N
5. List a few sentences related to the language of the phone
I’ll put you though
I’ll call back later
Can I take a message
Can I leave a message
6. How do people exchange business cards in your country?
In Vietnam, people exchange business cards by offering them with both
hands as a sign of respect. It is common to take a moment to read and
acknowledge the information on the card before putting it away.

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