HARDWARE AND NETWORKING SERVICE

LEVEL – IV

TVET Curriculum Version-I

Based on March, 2021, Version- IV Occupational Standard (OS)

November, 2023
Addis Ababa Ethiopia
 Acknowledgements

The Ministry of Labor and skill wishes to thank and appreciation to MoLS leaders and experts,
Regional Labor and skill/training Bureaus leader, experts, TVT College Deans, Instructors and
industry experts who contribute their time and professional experience to the development of this
Curriculum for Hardware and Network service level IV.

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Level- IV
 Contents
Acknowledgements ........................................................................................................................... 2
Preface.............................................................................................................................................. iv

1.TVET-Program Design .............................................................................................................. 5

1.1. TVET-Program Title: Hardware and Networking Service Level IV ..................................... 5

1.2. TVET-Program Description................................................................................................... 5

1.3. Training Program Structure ................................................................................................... 2

1.4. Duration of the TVET-Program ............................................................................................. 4

1.5. Qualification Level and Certification .................................................................................... 4

1.6. Target Groups ........................................................................................................................ 4

1.7. Entry Requirements................................................................................................................ 5

1.8. Mode of Delivery ................................................................................................................... 5

1.9. Institutional Assessment ........................................................................................................ 5

1.10. TVET Teachers Profile ........................................................................................................ 6

1.11. Training and Assessment Methodology............................................................................ 7

2. Learning Module design ........................................................................................................ 11

3. Developers Profile ................................................................................................................. 31

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Level- IV
 Preface
The reformed TVET-System is an outcome-based system. It utilizes the needs of the labor
market and occupational requirements from the world of work as the benchmark and standard
for TVET delivery. The requirements from the world of work are analyzed and documented –
taking into account international benchmarking – as occupational standards (OS).

In the reformed TVET-System, curricula and curriculum development play an important role
with regard to quality driven comparable TVET-Delivery. The Curricula help to facilitate the
training process in a way, that trainees acquire the set of occupational competences (skills,
knowledge and attitude) required at the working place and defined in the occupational
standards (OS).

This curriculum has been developed by a group of professional experts from different
Regional TVET Bureaus, colleges, Institutes and universities based on the occupational
standard for Hardware and Networking Service Level IV.

The curriculum development process has been actively supported and facilitated by Ministry
of Labor and Skills.

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Level- IV
 1. TVET-Program Design
1.1. TVET-Program Title: Hardware and Networking Service Level IV
1.2. TVET-Program Description
The Program is designed to develop the necessary knowledge, skills and attitude of the
trainees to the standard required by the occupation. The contents of this program are in line
with the occupational standard. The Trainees who successfully completed the Program will
be qualified to work as Hardware and Network Middle Technical Manager with
competencies elaborated in the respective OS. Graduates of the program will have the
required qualification to work in the Economic Infrastructure sector in the field of
Hardware and Network Service Level IV.

The prime objective of this training program is to equip the Trainees with the identified
competences specified in the OS. Graduates are therefore expected to Provide Network
System Administration, Develop System Infrastructure Design Plan, Build Internet
Infrastructure, Build a small wireless LAN, manage network security, Determine
Maintenance Strategy, and Conduct/Facilitate User Training in accordance with the
performance criteria and evidence guide described in the OS.

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Level- IV
 1.3. Training Program Structure
Duration (In
Unit of Competence Module Code & Title Unit Title
Hours)
EIS HNS4 02 1221 Develop System EIS HNS4 M01 1123 Developing System  Specify architecture requirements 50
Infrastructure Infrastructure Design  Specify hardware and software
DesignPlan Plan  Conduct walk-through and compare/
contrast expected performance
 Document and report on findings
EIS HNS4 03 1221 Build EIS HNS4 M02 1123 Building Internet  Plan and design internet 60
Internet Infrastructure infrastructure
Infrastructure  Install and configure internet
infrastructure and services
 Test security and internet access
 Ensure user accounts are verified for
security
 Manage and support internet
 Plan and Organize Work
EIS HNS4 04 1221 Build a small EIS HNS4 M03 1123 Building a small  Confirm client and equipment 40
wirelessLAN wireless LAN requirements
 Select, install and configure wireless
access point
 Configure network
 Train users
 Monitor and administer wireless
network
EIS HNS4 01 1221 Provide Network EIS HNS4 M04 1123 Providing Network  Provide client access and security 45
System System  Provide input into and disseminate
Administration Administration disaster recovery plan
 Monitor network performance
 Migrate to new technology

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EIS HNS4 05 1221 Manage network EIS HNS4 M051123 Managing  Define a process for designing 45
security networksecurity security
 Identify threats to network security
 Analyze security risks
 Create a security design
 Design and implement responses to
security incidents
EIS HNS4 06 1221 Determine EIS HNS4 M061123 Determining  Identify and analyze maintenance 30
Maintenance Strategy Maintenance Strategy needs
 Develop service level agreements
 Formulate maintenance strategy
 Define client and supplier processes
and standards
EIS HNS4 07 1221 Conduct / Facilitate EIS HNS4 M071123 Conducting/  Plan ICT training system 30
User Training FacilitateUser  Identify IT system training needs
Training  Implement Training Change
 Monitor and review implementation
 Prepare and deliver training on use
of modified system
 Utilize specialized communication
skills
Total Hours 300
*The time duration (Hours) indicated for the module should include all activities in and out of the TVET institution.

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 1.4. Duration of the TVET-Program
The Program will have duration of 300 hours including the on school/ Institution training and
on-the-job practice or cooperative training time. Such cooperative training based on realities of
the industry, nature of the occupation, location of the TVET institution, and other factors will be
considered in the training delivery to ensure that trainees acquire practical and workplace
experience.

s.no Unit competency TVET Institution Cooperative Total Remarks

training training hours
Theory Practical
Develop System Infrastructure 15 20 15 50
1.
Design Plan

2. Build Internet Infrastructure 15 25 20 60

3. Build a small wireless LAN 10 15 15 40

Provide Network System 10 20 15 45

4.
Administration
5. Manage network security 10 20 15 45

6. Determine Maintenance Strategy 15 10 5 30

7. Conduct/Facilitate User Training 15 10 5 30

Total Hours 90 120 90 300

1.5. Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian National TVET Qualification Framework
(NTQF) the qualification of this specific TVET Program is Level IV.

The trainee can exit after successfully completing the modules in one level and will be awarded
the equivalent institutional certificate on the level completed. However, only institutional
certificate of training accomplishment will be awarded.

1.6. Target Groups

Any citizen with or without disability who meets the entry requirements under items 1.7 and
capable of participating in the training activities is entitled to take part in the Program.

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Level IV
 1.7. Entry Requirements
The prospective participants of this program are required to possess the requirements or directive
of the Ministry of Labor and Skills.

1.8. Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The
mode of delivery is co-operative training. The time spent by the trainees in the real work place/
industry will give them enough exposure to the actual world of work and enable them to get
hands-on experience.

The co-operative approach will be supported with school-based lecture-discussion, simulation

and actual practice. These modalities will be utilized before the trainees are exposed to the
industry environment.

Hence based on the nature of the occupation, location of the TVET institutions, and interest of
the industry alternative mode of cooperative training such as apprenticeships, internship and
traineeship will be employed. In addition, in the areas where industry is not sufficiently available
the established production and service centers/learning factories in TVET institutions will be
used as cooperative training places. The Training-Institution and identified companies have
forged an agreement to co-operate with regard to the implementation of this program.

1.9. Institutional Assessment

Two types of evaluation will be used in determining the extent to which training outcomes are
achieved. The specific training outcomes are stated in the modules. In assessing them, verifiable
and observable indicators and standards shall be used.

The formative assessment is incorporated in the training modules and form part of the training
process. Formative evaluation provides the trainee with feedback regarding success or failure in
attaining training outcomes. It identifies the specific training errors that need to be corrected,
and provides reinforcement for successful performance as well. For the teacher, formative
evaluation provides information for making instruction and remedial work more effective.
Summative Evaluation the other form of evaluation is given when all the modules in the
program have been accomplished. It determines the extent to which competence have been
achieved. And, the result of this assessment decision shall be expressed in the term of
institutional Assessment implementation guidelines.
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 Techniques or tools for obtaining information about trainees’ achievement include oral or written
test, demonstration and on-site observation.

1.10. TVET Teachers Profile

The teachers conducting this particular TVET Programs are B Level and above who have
satisfactory practical experiences or equivalent qualifications.

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1.11. Training and Assessment Methodology
The program is delivered using a variety of training methods. The table below shows training and assessment methodology for non-impaired
trainees and with reasonable adjustment for impaired trainees. In addition, as per the nature of the module title the trainer can use
recommended and possible training and assessment methodology.

Learning Methods:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision Deaf Hard of hearing Physical impairment
 Provide large print text  Assign sign language interpreter  Organize the class  Organize the class
 Prepare the lecture in  Arrange the class room seating room seating room seating
Audio/video to be conducive for eye to eye arrangement to be arrangement to be
 Write short notes on the contact accessible to trainees accessible for
black/white board using  Make sure the luminosity of the  Speak loudly wheelchairs users.
Lecture- large text light of class room is kept  Ensure the attention  Facilitate and support
Discussion  Make sure the luminosity  Use short and clear sentences of the trainees the trainees who have
of the light of class room is  Give emphasis on visual lecture  Present the lecture in severe impairments on
kept and ensure the attention of the video format their upper limbs to
 Use normal tone of voice trainees  Ensure the attention take note
 Encourage trainees to  Present the lecture in video of the trainees  Provide Orientation
record the lecture in audio format on the physical
format  Summarize main points feature of the work
 Summarize main points shop

 Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Support the trainees
 Use verbal description  Use video recorded material short method having severe upper
 Provide special attention in  Ensure attention of the trainees  Use Video recorded limbs impairment to
Demonstration the process of guidance  Provide structured training material operate machines
 facilitate the support of peer  Show clear and short method  Ensure the attention  Assign peer trainees

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 trainees  Use gesture of the trainees to assist
 Prepare & use simulation  Conduct close follow
up

Group Discussion
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
trainees with group  Facilitate the integration of integration of with their peers
members trainees with group members trainees with group
 Conduct close follow up  Conduct close follow up members
 Introduce the trainees with  Introduce the trainees with other  Conduct close
other group member group member follow

 Conduct close follow up  Conduct close follow up and  Conduct close  Assign peer trainees
and guidance guidance follow up and  Use additional
Exercise
 Provide tutorial support if  Provide tutorial support if guidance nominal hours if
necessary necessary  Provide tutorial necessary
 provide special attention in  provide special attention in the support if necessary
the process process/practical training

Individual
 prepare the assignment  Use sign language interpreter  Provide briefing
Assignment
questions in large text  Provide briefing /orientation on /orientation on the
 Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded material  Provide visual
assignment in large texts recorded material
 Make available recorded
assignment questions

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 format
 Summarize main points
Demonstration  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
 Use verbal description  Use video recorded material short method trainees having severe upper
 Provide special attention in the process  Ensure attention of the trainees  Use Video recorded limbs impairment to operate
ofguidance  Provide structured training material equipment’s/ machines
 facilitate the support of peer trainees  Show clear and short method  Ensure the attention  Assign peer trainees to assist
 Prepare & use simulation  Use gesture of the trainees  Conduct close follow up
provide tutorial support(if provide tutorialsupport provide tutorial support(if
necessary) (if necessary) necessary

Group  Facilitate the integration of trainees  Use sign language interpreters  Facilitate the  Introduce the trainees with
discussion withgroup members  Facilitate the integration of integration of their peers
 Conduct close follow up trainees with group members trainees with group
 Introduce the trainees with other  Conduct close follow up members
groupmember  Introduce the trainees with  Conduct close
 Brief the thematic issues of the work other group member follow up
 Introduce the
trainees with other
group member

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  Inform the group
members to speak
loudly
Exercise  Conduct close follow up and guidance  Conduct close follow up and  Conduct close  Assign peer trainees
 Provide tutorial support if necessary guidance follow up and  Use additional nominal hours
 provide special attention in the process  Provide tutorial support if guidance if necessary
necessary  Provide tutorial
 provide special attention in the support if necessary
process/practical training  provide special
 Introduce new and relevant attention in the
vocabularies process/ practical
training
 prepare the assignment questions in large  Use sign language interpreter  Provide briefing
Individual text  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to prepare and the assignment assignment
submit the assignment in large texts  Provide visual recorded  Provide visual
 Make available recorded assignment material recorded material
questions
 Facilitate the trainees to prepare and
submit the assignment in soft or hard copy

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ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response
 Ensure or conform whether  Using sign language interpreter if as an option for the
the proper communication necessary trainees having speech
was conducted with the challenges
trainee through the service of
the sign language interpreter
 Use short and clear
questioning
 Time extension
Written test  Prepare the exam in large texts  Prepare the exam using short  Prepare the exam using short  Use oral response as
 Use interview as an option if sentences, multiple choices, sentences, multiple choices, true or an option to give
necessary True or False, matching and false, matching and short answers if answer for trainees
 Prepare the exam in audio short answers necessary. having severe upper
format  Avoid essay writing limb impairment
 Assign human reader  Time extension  Time extension for
 (if necessary) trainees having severe
 Time extension upper limb impairment
Demonstration  Brief the instruction or  Use sign language interpreter  Provide activity based assessment  Provide activity based
/Observation provide them in large text  Brief on the instruction of the  Brief on the instruction of the exam assessment
 Time extension exam  Use loud voice  Conduct close follow
 Provide activity-based/  Time extension up
practical assessment method  Time extension
 Time extension

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2. Learning Module design
EIS HNS4 M01 1123: Developing System Infrastructure Design
Module Code And Title :
Plan
Nominal Duration: 50 Hours
Module Description: This module defines the competency required to specify the hardware, network,
software and infrastructure required to support the system.
Learning Outcomes
At the end of the module the trainee will be able to:
 Specify Architecture Requirements
 Specify hardware and software
 Conduct walk-through and compare/contrast expected performance
 Document and report on findings
Module Contents:
Unit One: Architecture Requirements
1.1. Identifying principles, functions and framework of System
1.2. Organizing business requirement
1.3. Operational environment
1.3.1. Hardware
1.3.2. Network
1.3.3. Software
1.4. System topology model
1.4.1. Logical Topologies
1.4.2. Physical Topologies
1.5. Project architecture development
1.5.1. Identifying project gaps
1.5.2. Specifying Architecture Requirements
Unit Two: Hardware and Software
2.1. Architecture Requirements
2.1.1. Evaluating products and vendors
2.1.2. Determining IT solutions
2.2. Requirement Capacity against Client Requirements
2.3. System and application requirement

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Unit Three: Conduct expected performance
3.1. Requirement model
3.1.1. Compare technical specifications
3.1.2. Compare proposed venders offering
3.2. Benchmarking requirement model
3.2.1. Current industry standards and IT blueprint
3.2.2. Expect future organizational requirements
Unit Four: Document and report on findings
4.1. Preparing system infrastructure design
4.2. Documenting recommendations

Learning Methods:
 Lecture
 Group discussion
 Demonstration
 Simulation
 Field visit
 Brainstorming
 Practical exercise (Project work)
Assessment Methods:
 Written test
 Oral questioning
 Practical demonstration
 Observation
 Assignments

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Level- IV
ASSESSMENT CRITERIA:

Unit One: Specify Architecture Requirements

 Identify principles, functions and framework of System
 Organize business requirement
 Identify operational environment
 Describe system topology model
 Describe project architecture development
Unit Two: Hardware and Software
 Explain architecture requirements
 Identify requirement capacity against client requirements
 Describe system and application requirement
Unit Three: Conduct expected performance
 Describe requirement model
 Apply benchmarking requirement model
Unit Four: Document and report on findings
 Prepare system infrastructure design
 Document recommendations

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Module Code And Title: EIS HNS4 M02 1123: Building Internet Infrastructure
Nominal Duration: 60 Hours
Module Description : This module defines the competence required to design and implement an
infrastructure for internet services.
Learning Outcomes
At the end of the module the trainee will be able to:
 Plan and design internet infrastructure
 Install and configure internet infrastructure and services
 Test security and internet access
 Ensure user accounts are verified for security
 Manage and support internet
 Plan and Organize Work
Module Contents:
Unit One: Plan and design internet infrastructure
1.1. Introduction to Internet Infrastructure
1.1.1 Business Needs and Functions
1.1.2 LAN Communication Technologies
1.1.3 Internet Technologies
1.1.4 OH&S requirements
1.2. Confirming Internet service
1.3. Ensuring hardware, software, and security requirements
1.4. Internet protocol address allocation
Unit Two: Internet infrastructure and services
2.1. Installing and testing cables
2.2. Mail servers
2.3. workstation software
2.4. hardware and software for internet connection
2.5. Configuring domain names and internet protocol address
2.6. Deploying and configuring Software
Unit Three: Test internet security access
3.1. Introduction to Internet security
3.2. Security access level

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 3.3. Security system capability and reliability
3.4. Making system changes
Unit Four: User accounts security verification
4.1. Verifying user settings for security policy
4.2. Displaying legal notices for users
4.3. 4.3. Checking and verifying passwords
Five: Manage Internet
5.1. Managing Internet Infrastructure
5.2. Tools and equipment
5.3. Monitoring network traffic access
5.4. Internet performance
Unit Six: Plan and Organize Work
6.1. Setting objectives
6.2. Planning and prioritizing work activity
6.3. Scheduling work activities
6.4. Implementing work plan

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Learning Methods:
 Lecture
 Group discussion
 Demonstration
 Simulation
 Field visit
 Brainstorming
 Practical exercise (Project work)
Assessment Methods:
 Written test
 Oral questioning
 Practical demonstration
 Observation
 Assignments

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Assessment Criteria
Unit One: Plan and design internet infrastructure
 Introduction to Internet Infrastructure
 Confirm Internet service
 Ensure hardware, software, and security requirements
 Explain Internet protocol address allocation
Unit Two: Internet infrastructure and services
 Install and test cables
 Describe Mail servers
 Define workstation software
 Define hardware and software for internet connection
 Configure domain names and internet protocol address
 Deploy and configure Software
Unit Three: Test internet security access
 Explain about Internet security
 Define Security access level
 Explain about Security system capability and reliability
 Make system changes
Unit Four: User accounts security verification
 Verify user settings for security policy
 Display legal notices for users
 Check and verify passwords
Unit Five: Manage Internet
 Manage Internet Infrastructure
 Define Tools and equipment
 Monitor network traffic access
 Explain Internet performance
Unit Six: Plan and Organize Work
 Setting objectives
 Planning and prioritizing work activity
 Scheduling work activities
 Implementing work plan

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 EIS HNS4 M03 1123: Building a Small Wireless Local Area Network
Module Code and Title:
Nominal Duration : 40 Hours
Module Description: This module describes the performance outcomes, skills and knowledge required
to build and arrange connectivity to basic wireless local area network (WLAN).

Learning Outcomes
At the end of the module the trainee will be able to:
 Confirm client and equipment requirements
 Select, install and configure wireless access point
 Configure network
 Train users
 Monitor and administer wireless network

Module Contents:
Unit One: Client and equipment requirements
1.1 Client and organizational requirements
1.2 wireless device technical requirements
1.3 Identifying components
1.4 Selecting position for access point
1.5 Cabling and power requirements

Unit Two: Install and configure wireless access point

2.1 Selecting access point device

2.2 Installing and configure access points
2.3 Configuring services
2.4 Testing access point for connection and security
2.5 Upgrading legacy equipment

Unit Three: Configure network

3.1. Introduction to Wireless Security Threats

3.2. Configuring security and other key parameters
3.3. Testing security and firewall arrangements
3.4. Testing network compatibility and access

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Unit Four: Train users

4.1 Devices connected to the network

4.2 Demonstrating how pairing and log-on
4.3 Traffic capacity issues
4.4 Developing user documentation
Unit Five: Monitor and administer wireless network

5.1 . Monitoring wireless network performance

5.2 . Debugging networking issues
5.3 Documenting and storing current settings

Learning Method

 Lecture
 Group discussion
 Demonstration
 Simulation
 Field visit
 Brainstorming
 Practical exercise (Project work)
Assessment Method

 Written test
 Oral questioning
 Practical demonstration
 Observation
 Assignments

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ASSESSMENT CRITERIA:

Unit One: Client and equipment requirements

 Client and organizational requirements
 wireless device technical requirements
 Identify components
 Select position for access point
 Identify Cable and power requirements
Unit Two: Install and configure wireless access point
 Select access point device
 Install and configure access points
 Configure services
 Test access point for connection and security
 Upgrade legacy equipment

Unit Three: Configure network

 Describe wireless Security Threats
 Configure security and other key parameters
 Test security and firewall arrangements
 Test network compatibility and access

Unit Four: Train users

 Identify devices connected to the network
 Demonstrate how pairing and log-on
 Explain traffic capacity issues
 Develop user documentation
Unit Five: Monitor and administer wireless network
 Monitor wireless network performance
 Debug networking issues
 Document and store current settings

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Level- IV
Module Code and Title EIS HNS4 M04 1123 : Providing network systems administration
Nominal Duration : 45 Hours
Module Description: This module defines the competence required to design and implement an
infrastructure for internet services.
Learning Outcomes
At the end of the module the trainee will be able to:
 Provide client access and security
 Provide input into and disseminate disaster recovery plan
 Monitor network performance
 Migrate to New Technology
Module Contents:
Unit One. Client access and security
1.1. Overview of Network System Administration
1.2. Accounts and files privilege
1.3. Determining access privileges
1.4. Maintaining System integrity and security

Unit Two: Disseminate disaster recovery plan

2.1 Basic concepts of disaster recovery plan
2.2 Backup and restore

Unit Three: Monitor network performance

3.1. Performing diagnostic test
3.2. Analyzing and responding information
3.3. Monitoring software and files
3.4. Monitoring performance indicators
3.5. Improving network and systems

Unit Four: Migrate to New Technology

4.1 Developing new skills.

4.2 Upgraded technology skills

4.3 Identifying upgraded equipment.

4.4 Sources of information for new or upgraded equipment

4.5 Using new or upgraded equipment

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Learning Methods:
 Lecture
 Group discussion
 Demonstration
 Simulation
Assessment Methods:
 Written test
 Oral questioning
 Practical demonstration
 Presentation
 Project work

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ASSESSMENT CRITERIA:

Unit One. Client access and security

 Explain network System Administration

 Apply accounts and files privilege

 Determine access privileges

 Maintain system integrity and security

Unit Two: Disseminate disaster recovery plan

 Describe about disaster recovery plan

 Apply Backup and restore

Unit Three: Monitor network performance

 Perform diagnostic test

 Analyze and respond information

 Monitor software and files

 Monitor performance indicators

 Improve network and systems

Unit Four: Migrate to New Technology

 Develop new skills.

 Upgrade technology skills

 Identify upgraded equipment.

 Identify sources of information for new or upgraded equipment

 Use new or upgraded equipment

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Module Code And Title: EIS HNS4 M05 1123 : Managing Network Security
Nominal Duration: 45 Hours
Module Description: This unit describes the performance outcomes, skills and knowledge
required to implement and manage security functions throughout network.
Learning Outcomes
At the end of the module the trainee will be able to:
 Define a process for designing security
 Identify threats to network security
 Analyze security risks
 Create a security design
 Design and implement responses to security incidents
Module Contents:
Unit One: Designing security
1.1 Introduction to network security design
1.2 Network security design phases
Unit Two: Threats to network security
2.1 Attacks of network security
2.2 Network vulnerabilities
2.3 Threat model
Unit Three: Analyze security risks
3.1 Elements of risk management
3.2 Assets that require protection
3.3 Creating a risk management plan
Unit Four: Create a security design
4.1 Attacker scenarios and threats
4.2 Designing security measures
4.3 Obtaining feedback
4.4 Developing security policies
Unit Five: Design and implement responses to security incidents
5.1 Auditing and incident response procedure
5.2 Documenting security incidents
5.3 Implementing configurations for incident
5.4 Testing and signing off

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Learning Methods:

 Lecture
 Group discussion
 Demonstration
 Case study
 Problem based learning
 Field visit
 Brainstorming

Assessment Methods:

 Written test
 Oral questioning
 Practical demonstration
 Presentation
 Project work
 Observation

Page 20 of 42 Author/Copyright: Version - I

Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
ASSESSMENT CRITERIA:
Unit One: Designing security
 Explain network security design
 Identify Network security design phases
Unit Two: Threats to network security
 Explain attacks of network security
 Describe network vulnerabilities
 Explain threat model
Unit Three: Analyze security risks
 Identify Elements of risk management
 Identify assets that require protection
 Create risk management plan
Unit Four: Create a security design
 Create attacker scenarios and threats
 Design security measures
 Obtain feedback
 Develop security policies
Unit Five: Design and implement responses to security incidents
 Apply audit and incident response procedure
 Document security incidents
 Implement configurations for incident
 Test and sign off

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Module Code and Title : EIS HNS4 M06 0322 : Determining Maintenance Strategy
Nominal Duration: 30 Hours
Module Description: This module defines the competence required to determine and
operationalize maintenance strategies and supporting processes to achieve continuity of IT
operations and business functions.

Learning Outcomes
At the end of the module the trainee will be able to:
 Identify and analyze maintenance needs
 Develop service level agreements
 Formulate maintenance strategy
 Define client and supplier processes and standards
Module Contents:
Unit One: Identify and analyze maintenance needs
1.1. Risks to business continuity
1.2. Reviewing systems architecture and configuration documentation
1.3. Conducting equipment and software audit
1.4. Documenting warranty status
1.5. Identifying critical components and software
1.6. Identifying risks and problems
1.7. Developing maintenance solutions
Unit Two: Service level agreements
2.1. Determining client views and requirements
2.2. Preparing service-level agreement
Unit Three: Formulate maintenance strategy
3.1. Identify and Examine maintenance options and strategy
3.2. Negotiating a maintenance strategy with client
3.3. Documenting procedure for approval
Unit Four: Client and supplier processes and standards
4.1. Creating reporting procedures for service requests
4.2. Response time standards with client and suppliers
4.3. Creating escalation procedures
4.4. Setting help desk or other support function

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Learning Methods:
 Lecture
 Group discussion
 Demonstration
 Simulation
 Case study
 Problem based learning
 Field visit
 Brainstorming
Assessment Methods:
 Written test
 Oral questioning
 Practical demonstration
 Presentation
 Observation in prepared checklist

ASSESSMENT CRITERIA:
Unit One: Identify and analyze maintenance needs
 Risks to business continuity
 Review systems architecture and configuration documentation
 Conduct equipment and software audit
 Document warranty status
 Identify critical components and software
 Identify risks and problems
 Develop maintenance solutions
Unit Two: Service level agreements
 Determine client views and requirements
 Prepare service-level agreement
Unit Three: Formulate maintenance strategy
 Identify and Examine maintenance options and strategy
 Negotiate a maintenance strategy with client

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
  Document procedure for approval
Unit Four: Client and supplier processes and standards
 Create reporting procedures for service requests
 Response time standards with client and suppliers
 Create escalation procedures
 Set help desk or other support function

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Module Title and Code: EIS HNS4 M07 0322: Conducting/ Facilitate User Training
Nominal Duration: 30 Hours
Module Description: This module covers the knowledge, skill and attitude required to apply
techniques that facilitate the working, planning, implementation and monitoring of information
technology through training.
Learning Outcomes
At the end of the module the trainee will be able to:
 Plan ICT Training System
 IT System Training Needs
 Implement Training Change
 Monitor and Review Implementation
 Deliver Training on use of Modified System
 Utilize Specialized Communication Skills
Module Contents:
Unit One: - Plan training
1.1. Developing training aim and procedures
1.2. Developing training plan
1.3. Evaluating training outcome
Unit Two: - Training needs
2.1. Training benchmarks
2.2. Identifying needs
2.3.Measuring proposed training
Unit Three: - Implement Training Change
3.1. Planning training schedule
3.2. Identifying training requirements
3.3.Prioritizing training and allocate resources
3.4. Implementing training management plan and procedures
3.5. Measuring training
Unit Four: - Monitor and Review Implementation
4.1. Measuring training performance
4.2. Submitting performance results

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Unit Five: - Deliver Training on Modified Document
5.1. Preparing training
5.2. Delivering prepared training
Unit Six: - Utilize Specialized Communication Skills
6.1. Identifying communication skill
6.2. Approaches used in communication
6.3. Channels of communication
6.4. Utilizing media.
6.5. Evaluating communication strategies

Page 26 of 42 Author/Copyright: Version - I

Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Learning Methods:
 Lecture
 Group discussion
 Case study
 Problem based learning
 Brainstorming
Assessment Methods:
 Written test
 Oral questioning
 Presentation
 Observation in prepared checklist

ASSESSMENT CRITERIA:
Unit One: - Plan training
 Develop training aim and procedures
 Develop training plan
 Evaluate training outcome
Unit Two: - Training needs
 Train benchmarks
 Identify needs
 Measure proposed training
Unit Three: - Implement Training Change
 Plan training schedule
 Identify training requirements
 Prioritize training and allocate resources
 Implement training management plan and procedures
 Measure training
Unit Four: - Monitor and Review Implementation
 Measuring training performance
 Submitting performance results

Page 27 of 42 Author/Copyright: Version - I

Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
Unit Five: - Deliver Training on Modified Document
 Prepare training
 Deliver prepared training
Unit Six: - Utilize Specialized Communication Skills
 Identify communication skill
 Explain approaches used in communication
 Explain channels of communication
 Describe utilizing media.
 Evaluate communication strategies

Page 28 of 42 Author/Copyright: Version - I

Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
3. Resource Requirements
Providing Network Systems Administration (EIS HNS4 M04 0322)

ItemNo. Category/ Description/ Specifications Quantity Recommend

Item
edRatio
(Item: Trainee)
A. Learning Materials
TTTLM prepared by the trainer
1. TTLM 25 1:1

2. Reference Books  Microsoft Windows Server 2008

(Author Rand Morimoto)
 The Complete Reference Idiot's
Guide to Upgrading and Repairing
PCs (5th Edition) (Complete
(Author Jennifer Fulton)
 A+ Complete Lab Manual, 3rd
Edition
(Author Donald R. Evans)
A+ Guide to Hardware: Managing,
Maintaining and Troubleshooting,
Fourth Edition (Author Jean Andrews)
Internet Authors:
2.1 Infrastructure: Richard Fox, &Wei Hao 5 1:5
Networking,
Web Services,
and
Cloud Computing 1st
edition
Learning Facilities
B. &
Infrastructure
1. Computer Lab Area: 35m2 1 1:25
2. Internet connection Broadband 1 1:25
3. LAN Star topology 1 1:25
C. Consumable
Materials
Type: A4
1. Paper 1 1:25
Desta
2 Printer cartridge For laser printer 1 1:25

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Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
 D. Tools and
Equipment’s
1. Projector LCD 1 1:25
2 Computer Desktop 25 1:1
3 Network Toolkit 5 1:5
4 Switch 24 port 5 1:5

Page 30 of 42 Author/Copyright: Version - I

Hardware and Networking Service
Ministry of Labor and Skills November, 2023
Level- IV
 4. Developers Profile

Organization/ Mobile
No Name Qualification Field of Study E-mail
Institution number

1) Zerihun Abeta MSc ITM Sebata PTC 0911858358 [email protected]

2) Abebe Mintefa MSc ITM Ambo TVETC 0929362458 [email protected]
3) Endale Berekat Bsc Computer Science M/G/M/B/P/T/C 0915439694 [email protected]
4) Yinebeb Tamiru Bsc Computer science Akaki PTC 0936325182 yinebebtamiru07gmail.com

Page 20 of 23 Author/Copyright : Version - I

Hardware and Networking Service
Ministry of Labor and Skills Nov, 2023
Level IV