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CH 1 - Communication Skills Class 10 Student Notes

The document discusses communication skills and provides definitions and explanations of key terms like verbal communication, non-verbal communication, visual communication, barriers to effective communication, and the 7Cs of effective communication. It also lists the different elements of the communication cycle, methods of communication, types of verbal communication, advantages and disadvantages of verbal communication, and best practices for overcoming barriers.

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Aradhy Jain
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1K views2 pages

CH 1 - Communication Skills Class 10 Student Notes

The document discusses communication skills and provides definitions and explanations of key terms like verbal communication, non-verbal communication, visual communication, barriers to effective communication, and the 7Cs of effective communication. It also lists the different elements of the communication cycle, methods of communication, types of verbal communication, advantages and disadvantages of verbal communication, and best practices for overcoming barriers.

Uploaded by

Aradhy Jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Communication Skills Class 10 CBSE AI Notes for Students

Q1. What is Communication


The imparting or exchanging of information by speaking, writing, or using some other medium and means of
sending or receiving information. (Source: CBSE)

The exchange of information between the sender and receiver with the help of a medium is known as
Communication.

Q2. What are the different elements of communication cycle?


The Different Elements of a communication cycle are:
Sender: the person beginning the communication.
Encode: Is the process of turning thoughts into communication.
Message: the information that the sender wants to convey.
Channel: the means/medium by which the information is sent.
Decode: is the process of turning communication into thoughts.
Receiver: the person to whom the message is sent.
Feedback: the receiver’s acknowledgment and response to the message.

Q3. What are the different methods of Communication?


a. Verbal Communication ( oral and written)
b. Nonverbal Communication
c. Visual Communication
Q4. Define Verbal Communication
Verbal communication includes sounds, words, language, and speech.

Speaking is one of the most effective and commonly used ways of communicating. It helps in expressing our
emotions in words and getting the quick feedback.
Whereas written communication is considered as valid, reliable and official to convey our message.

Q5. Define the various types of Verbal Communication


a. Interpersonal Communication: This form of communication takes place between two individuals and is
thus a one-on-one conversation.
b. Small-Group Communication: This type of communication takes place when there are more than two
people involved. Each participant can interact and converse with the rest.
c. Public Communication: This type of communication takes place when one individual address a large

Q6. What are the advantages and disadvantages of Verbal Communication


Given below are the advantages of Verbal Communication: -
a. It is an easy mode of communication in which you can exchange ideas by saying what you want and
get a quick response.
b. Verbal communication also enables you to keep changing your interaction as per the other person’s
response.
Disadvantages of Verbal Communication
Since verbal communication depends on written or spoken words, sometimes the meanings can be
confusing and difficult to understand if the right words are not used

Q7. Define non-verbal communication.


Non-verbal communication is the expression or exchange of information or messages without using any spoken
or written word. Here, we send signals and messages to others, through expressions, gestures, postures, touch,
space, eye contact, and paralanguage.

Q8. What are the types of Non-verbal Communication


a. Facial Expressions
b. Posture
c. Gesture or Body Language
d. Touch
e. Eye Contact

Q9. What is Visual Communication?


Visual communication involves interchanging messages only through images or pictures and therefore, you do
not need to know any particular language for understanding it.
It is simple and remains consistent across different places.
Q10. What is Written Communication?
This form of communication involves writing words. It can be letters, circulars, reports, manuals, SMS, social
media chats, etc. It can be between two or more people.
Examples:
a. A manager writing an appreciation e-mail to an employee
b. Writing a letter to grandmother enquiring about health.

Q12. Write about barriers to Effective Communication.


The Barriers to Effective Communication
There are many reasons for interpersonal communication to fail. This results in many issues, the message may
not be received the way the sender intended and hence lead to miscommunication
⤏ Physical Barriers -Physical barrier is the environmental and natural condition that acts as a barrier to
communication in sending a message from sender to receiver.
⤏ Linguistic Barriers - The inability to communicate using a language is known as a language barrier to
communication. (The most common communication barriers)
⤏ Interpersonal Barriers - When the sender’s message is received differently from how
it was intended. It becomes difficult to communicate with someone who is not willing to talk or express
their feelings and views.
⤏ Organizational Barriers- Organizations are designed on the basis of formal hierarchical structures that
follow performance standards, rules, regulations, procedures, policies, behavioral norms, etc. All these
affect the free flow of communication in organizations.
⤏ Cultural Barriers - Cultural barriers is when people of different cultures are unable to understand each
other’s customs, resulting in inconveniences and difficulties.

Q13. Write about various ways to Overcome Barriers to Effective Communication.


a. Use simple language
b. Do not form assumptions on culture, religion or geography
c. Try to communicate in person as much as possible
d. Use visuals
e. Take the help of a translator to overcome differences in language
f. Be respectful of other’s opinions

Q14. List two best practices for effective communication.


a. Use simple language
b. Be respectful of others’ opinions
c. Do not form assumptions on culture, religion or geography
d. Try to communicate in person as much as possible
e. Use visuals
f. Take help of a translator to overcome differences in language

Q15. What are the7Cs of Effective Communication


• Clear: While communicating one should be clear about what he / she say.
• Concise: Use simple words and say only what is needed.
• Concrete: Your arguments should be based on solid facts and opinions from credible sources and you
should share reliable data to support your stand.
• Correct: It’s essential that along with the factual information, the language and grammar
• Coherent: Your words should make sense. Along with that it should related with the main topic
• Complete: Your message should be complete .It should have all the needed information
• Courteous: Be respectful , honest and friendly throughout your communication.

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