02.

2023

OVERVIEW
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

Our Vision

OVERVIEW 2023 2
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

Our hospitality has heart,

We offer a welcome that sparks inspired experiences everywhere.

Mani-
Whether you want to live, work or play,
We transform everyday moments into heartfelt connections.

Where powerful brands deliver exceptional experiences and value,

We shape a future where hospitality unlocks a life lived
with passion.

festo
Innovating with talent and creativity to deliver a welcoming human touch,
We sustainably give back to one planet and many
communities.

Our people, our partners, our guests and our local communities
all connect as they spend time with us,

Accor brings people together to feel welcome in a wider

world, where emotion has the power to change everything.

OVERVIEW 2023 3
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

“ Atanticipate
Accor, we
opportunities and
constantly innovate,
adapt, and pioneer.
We are navigators of
the now and what is
to come.
Sébastien Bazin
”
Chairman and CEO

OVERVIEW 2023 4
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

We are Accor
A World Leading
We offer the most Augmented We bring our unique
diversified ecosystem of
hospitality brands, services
& experiences
Hospitality Group expertise & solutions to
drive performance and
maximize value for partners
We are more than 290,000
hospitality experts placing people at
the heart of what we do, creating
We foster emotion for our guests, and
We are pioneering
human connections, nurturing passion for service and
the hospitality of tomorrow,
empowerment fostering innovation and
achievement beyond limits. Building
and meaningful impact creating new experiences
on the strength of our teams and of
our fully integrated, diversified
ecosystem of leading brands,
personalized services & expert
solutions, we break new ground to
reimagine hospitality and inspire
new ways to experience the world.

OVERVIEW 2023 5
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

5,400+ 1,200+ OUR

NETWORK
OUR
COMMITMENT Net Zero 97%
hotels hotels in the pipeline carbon emissions of HQ teams
worldwide
by 2050 completed the
802,000 215,000+ School for Change
e-training
rooms rooms in the pipeline
84%
40+ We are Accor of hotels with zero
single-use

At a Glance
plastic items*
hotel brands

290,000+ 300+ OUR

PEOPLE
OUR
ECOSYSTEM 10,000+ 18,500+
team members types of jobs restaurants & bars meeting rooms

39% 20,000+ 600+ 1,000

women in members of our gender hotel spas hotels with fitness
management equality network RiiSE facilities
committees

*except water bottles and few tolerances. OVERVIEW 2023 6

OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

21% *

*As a percentage of total number of rooms of Accor managed and franchised hotels, as of December 31st, 2022.
NORTHERN EUROPE

22% * 1,155 HOTELS

5%
NETWORK
165,183 ROOMS
*
SOUTHERN EUROPE
5,400+
hotels
NORTH & CENTRAL
AMERICA, AND We 1,914 HOTELS
181,128 ROOMS

13%
are
CARIBBEAN *

802,000 138 HOTELS

a World-leading
38,915 ROOMS CHINA
rooms
615 HOTELS
104,355 ROOMS

Hotel Operator 11% *

SOUTH EAST ASIA

PIPELINE 12% *
419 HOTELS
92,788 ROOMS

1,200+
8% *

SOUTH AMERICA
INDIA, MIDDLE EAST
& AFRICA
434 HOTELS
8% *

hotels 98,658 ROOMS PACIFIC

427 HOTELS
66,658 ROOMS 400 HOTELS
215,000+ 62,523 ROOMS
rooms

OVERVIEW 2023 7
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

We are
an Unmatched
Player Across
Brand Segments
AN UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the
industry with 40+ leading hotel brands across all
segments – from luxury to economy, structured in two
dedicated divisions: Premium, Midscale & Economy and
Luxury & Lifestyle. Our activities and hospitality
ecosystem also encompass entertainment, restaurants &
bars, co-working and flexible workspaces, residential
offerings, as well as a wide range of business services &
solutions to boost performance and deliver value.

OVERVIEW 2023 8
OUR VISION OUR PEOPLE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

Our People

OVERVIEW 2023 9
OUR VISION OUR PEOPLE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

Hospitality is fundamentally
about people – welcoming
them, connecting people
290,000+
We and cultures, sparking
emotion – and Accor's
Heartists®
worldwide

are success relies on our

Heartists® to deliver the

Heartists
best service, welcome and
® care for our guests. Their 110+
passion, creativity, individual countries
personalities and
OUR TEAMS ARE OUR differences are what make
GREATEST STRENGTH the Group truly unique and
that's why we always place
people at the heart of
300+
type of jobs
everything we do.

OVERVIEW 2023 10
OUR VISION OUR PEOPLE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

8 250+
We regional partner

are
training schools &
campuses universities

Empowering
Talent
UNIQUE OPPORTUNITIES
FOR GROWTH & LEARNING
We give access to leading training and development
plans and empower our team members to be actors of
their professional growth. We want our Heartists® to feel
free to dare and to develop their potential, by taking on
new challenges and opening new doors to continuous
learning & skills development.
OUR VISION OUR PEOPLE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

GENDER DIVERSITY
& EQUALITY
Member of the Gender-based
Violence Action Coalition -
convened by UN Women

We are 20,000+

Inclusive
Members of our gender
equality network RiiSE

INCLUSION OF PEOPLE
WITH DISABILITIES
WE WELCOME EVERYONE WITH OPENNESS Member of ILO's Global
Business Disability Network & of
With team members in all four corners of the globe, The Valuable 500
diversity is at the heart of our DNA. We foster an open
and inclusive culture that welcomes all personalities, RICHNESS OF SOCIAL,
empowers team members and cultivates individual & ETHNIC, RACIAL &
collective innovation and performance. Our ambition is CULTURAL DIVERSITY
to prevent inequalities & discrimination at work and give Wealth of initiatives
across our regions & hotels
everyone unrestricted opportunities. At Accor, we believe
in strength in unity, and power in diversity.
WELCOMING THE
LGBTQI+ COMMUNITY
Global partnership
with IGLTA

OVERVIEW 2023 12
OUR VISION OUR PEOPLE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M

We
105,000+ are Caring
funded SOLIDARITY IS AT THE HEART OF ACCOR
applications

As the world faced unprecedented challenges due to the

Covid-19 pandemic, the Group took proactive measures
from April 2020 to support its team members and partners
35.4M facing dire financial difficulties, by creating the €70M
euros allocated ALL Heartist Fund. Since then, the fund has broadened its
scope of intervention supporting student internships, but
also responding to exceptional events and supporting the
most vulnerable people such as women victims of domestic
violence.
460
student interns Since the tragic escalation of events in Ukraine, the fund
supported
has been supporting NGOs assisting Ukrainian refugees
and provides financial assistance to team members directly
affected by the war.

OVERVIEW 2023 13
OUR VISION O U R P E OP LE OUR COMMITMENT OU R HOSP ITA LITY E C OSY STE M

Our Commitment

OVERVIEW 2023 14
OUR VISION O U R P E OP LE OUR COMMITMENT OU R HOSP ITA LITY E C OSY STE M

Hospitality is at the crossroads

We
of many activities, making it
an important vector for

are
change. At Accor, we believe
it’s our role to shape a more
sustainable future of travel.

Paving the We are engaging a global

transformation of all our

Way
operations, building a model
where we contribute back
more than we take, and
embedding planetary
boundaries across all our
TO A MORE
activities. And we are
SUSTAINABLE HOSPITALITY
convinced that sustainability
ENGAGING ALL STAKEHOLDERS
builds value for all
stakeholders: Heartists®,
owners, partners, guests and
communities.

OVERVIEW 2023 15
OUR VISION O U R P E OP LE OUR COMMITMENT OU R HOSP ITA LITY E C OSY STE M

Nature and tourism are deeply intertwined. At Accor,

preserving nature and reducing our environmental
footprint means resolute commitments and action.
This involves not only moving to a low carbon model,
but also using natural resources more responsibly,

We promoting a circular economy, protecting local

ecosystems, and encouraging our hotels and guests to

are connect with local communities .

At the same time, Hospitality is a people business, and

Putting People
we are embarking all teams on this collective journey.
Together, we will design the path to a more sustainable
hospitality.

& Nature at We’re implementing change through three key

operational pillars: Buildings, Food and our Local

Our Heart Ecosystem.

NET ZERO
carbon emissions
by 2050

ELIMINATION OF
DRIVING OUR SUSTAINABILITY SINGLE-USE 84%
STRATEGY TOWARDS A MORE PLASTIC IN THE of hotels with zero
single-use plastic items*
SUSTAINABLE MODEL GUEST EXPERIENCE

A PEOPLE
DRIVEN
97%
of HQ teams worldwide
INDUSTRY completed the School
for Change e-training

*except water bottles and few tolerances. OVERVIEW 2023 16

OUR VISION O U R P E OP LE OUR COMMITMENT OU R HOSP ITA LITY E C OSY STE M

We
are IN 2022

in Solidarity 28
with those projects supported

in Need
SPREADING HOSPITALITY OF THE HEART 2,100+
direct beneficiaries
Accor Heartist Solidarity's mission is to fight economic
and social exclusion of vulnerable people through
social and professional integration. We support
projects developed by local associations & NGOs and
carried out by Heartists® working near the project
2
responses to
site. At the request of our teams, the fund can also be
emergency
mobilized to help populations hit by a humanitarian situations
disaster by supporting post-emergency
reconstruction projects.

OVERVIEW 2023 17
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Our Diversified Ecosystem of Hospitality

Brands, Services & Experiences

OVERVIEW 2023 18
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Accor’s unique and fully integrated ecosystem

We
of leading brands, personalized services &
expert solutions, and powerful loyalty program

are
allows us to constantly reinvent unique &
personalized experiences and services for our
clients in line with their evolving needs and

The Most new ways of living, traveling and working, from

hotel stays to restaurants to working and

Diversified
meeting. For our partners, we also maximize
performance and value, thanks to our complete
range of business solutions and expertise.

Hospitality
Ecosystem 40+
hotel brands
10,000+
restaurants & bars
OF HOSPITALITY BRANDS,
TAILORED SERVICES &
EXPERIENCES
18,500+ 600+
meeting rooms hotel spas

Rixos Premium Gocek - Türkiye OVERVIEW 2023 19

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Hotels. Rewards. Experiences.

ALL – Accor Live Limitless

enhances the experiences
provided by Accor’s diversified
hospitality ecosystem, both

We
during and beyond the hotel stay.
It makes the lives of our clients

are
and members easier, more
exciting and more rewarding. ​

Elevating An industry-leading program that

delivers a wide variety of rewards,

Membership
services, partnerships, and unique
experiences to both travelers and
locals alike through the widest
range of world-class brands. ​
THE MOST AWARDED LOYALTY
PROGRAM BY TRAVELERS OVER A powerful booking platform and
SUCCESSIVE YEARS AND OUR inspirational loyalty program: an
ALL-IN-ONE BOOKING PLATFORM​ all-in-one booking portal & app
that provides easy access, the
best prices, choice, seamless
experiences and personalization.​​

OVERVIEW 2023 20
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

We are
Elevating Care for
ALLSAFE LABEL
our Guests
STAY WELL IN ALL OUR HOTELS
95%
implementation The COVID-19 pandemic brought us to elevate our standards of welcome
in the Accor
even further; therefore, we launched the ALLSAFE Label, which represents
network
some of the most stringent cleaning standards & operational procedures in
the hospitality industry. The label has been developed with and vetted by
Bureau Veritas, a world leader in testing, inspection and certification.
AXA
Accor has also taken its commitment further to bring innovative services
24/7 and elevate the guest experience by partnering with AXA to provide 24/7
medical assistance medical assistance across all our hotels worldwide, as well as to strengthen
and complement our services, including customized travel insurance.

OVERVIEW 2023 21
 OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Accor. A remarkable choice of

more than 5,400 properties

An Unrivaled around the world from luxury

five-star palaces to smart
economy hotels, exquisite

Portfolio of residences to full-service

resorts. We are dedicated to
suit all desires and needs, and

Leading
reinvent the guest experience
every day with our 40+ hotel
brands across all segments,
structured in two dedicated

Hotel Brands divisions around Premium,

Midscale & Economy and
Luxury & Lifestyle.

OVERVIEW 2023 22
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Sofitel Shanghai North Bund – Coming late 2023

Accor has curated one of 7

the most extraordinary
brands
luxury portfolios in the
world. Counting iconic
names such as Raffles,
Luxury Fairmont and Sofitel, the
270+
Group's luxury brands
hotels

A Global Leader
consistently surpass the
expectations of guests,

in Luxury
providing transformative
experiences and
thoughtful, high-touch 73,000+
service. rooms
ORIENT EXPRESS \ RAFFLES \ FAENA
BANYAN TREE \ FAIRMONT Raffles London at The OWO – Opening summer 2023

EMBLEMS \ SOFITEL

Raffles & Fairmont Doha - Opened in 2022 OVERVIEW 2023 23

 OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Artisan of travel since 1883, Orient Express

sublimates the Art of Travel with its luxury
trains, unique experiences, and collections

Exclusive Travel of rare objects. And coming soon, in

addition to its first hotels in Rome and
Experiences Venice: Orient Express La Dolce Vita will
welcome its first passengers on board its

Symbol of Luxury luxury trains in 2024. The legendary train is

also heading out to sea with the world's

Travel & Timeless largest sailing ship Orient Express

Silenseas to set sail in 2026.

Refinement Orient Express Silenseas, the world's largest sailing ship setting
sail in 2026

Orient Express La Doce Vita – Coming in 2024 OVERVIEW 2023 24

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

OVERVIEW 2023 25
 OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Our premium brands 9

are known for their
brands
distinctiveness and
Premium unique character. From
the storied portfolio of

Diverse Guest MGallery Hotel Collection

to the culinary brilliance
560+
Experiences for of Mövenpick; Pullman’s
energy to Swissôtel’s
hotels

Every Type of vitality, each brand

provides a custom-made

Traveler guest experience unlike

any other.
122,900
rooms

Hotel Maison Sofia –MGallery – Bulgaria - Opened in April 2022

MGALLERY \ MANTIS \ ART SERIES \ PULLMAN
S W I S S Ô T E L \ M Ö V E N P I C K \ GRAND MERCURE
PEPPERS \ THE SEBEL

Pullman Suzhou Taicang – China – Opened in January 2022 OVERVIEW 2023 26

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Accor’s 50+ year history

began in France with
leading edge concepts in 5
hospitality, bringing brands
leisure travel and hotel

Midscale stays to the broader

public with innovative
brands such as Novotel 1,700+
A Vanguard and Mercure, which make
Accor a global leader in
hotels

of Power the midscale segment.

The Group recently

Brands diversified its offering

with the launch of
Handwritten Collection.
265,000+
rooms

MANTRA \ H A N D W R I T T E N \ NOVOTEL
Novotel Mexico City World Trade Center– Mexico – Opened in
August 2022
MERCURE \ A D A G I O

Mercure Da Lat Resort – Vietnam – Opened in 2022 OVERVIEW 2023 27

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Our economy brands

provide spirited, easy- 6
going and fun travel brands
experiences with great
Economy value guaranteed. The
hotels are as popular with

Easy-going traveling guests as they

are with locals, due to
2,790+
hotels

Style their strong brand

markers, welcoming

and Excellent styles and strong ties to

local communities. Accor
314,000+
Value is a market leader in the
economy segment.
rooms

Greet Colmar – France – Opened in May 2022

BREAKFREE \ IBIS \ IBIS STYLES
GREET \ IBIS BUDGET \ HOTELF1

ibis Styles Roma Aurelia – Italy – Opened in April 2022 OVERVIEW 2023 28
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Accor One Living

An industry-first platform focused
30 on the development, design and
operation of mixed-use projects and
extended stay &
branded Extended stay hotels branded living communities
private residences
global brands & branded private apartmentsandvillas.accor.com
residences Website dedicated to rentals and stays of

Unrivaled up to 120 days in more than 60,000

apartments, villas and chalets

Residential onefinestay

Expertise
The finest homes, villas and chalets
in the most desirable destinations

Carlingford Road III – London - onefinestay

Accor offers the industry’s most
comprehensive portfolio of extended stay and
branded residences, with projects ranging
from the high-end luxury market to premium
and midscale offerings, and an increasing
number of highly compelling lifestyle-driven
communities.

Raffles Boston Back Bay Hotel & Residences OVERVIEW 2023 29

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Accor has a strong expertise and resort

network across all segments and

Resorts destinations. With a wealth of offerings

in restaurants & bars as well as
entertainment, wellness, sports and

A World-class family activities, our hotels are fully

equipped to offer the best resort

Network of Leisure experiences to our guests. We are

accelerating our expansion in this fast-

Destinations growing market with our All-Inclusive

Collection, a unique platform of multi-
branded luxury and premium offers.

Niko Seaside Resort Crete MGallery - Greece

resorts.accor.com
450+ 27 a dedicated platform
resorts brands for resort showcase
and booking

Rixos Premium Göcek - Türkiye OVERVIEW 2023 30

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

INK Hotel Amsterdam – MGallery - Netherlands

Accor responds to the growing desire for

authenticity and personal experiences
with 3 global collection brands across 3
segments: MGallery in the upper upscale

Collection space, Emblems Collection in the luxury

category, and the newly launched

Brands Meeting Handwritten Collection in the midscale

segment. Designed with the needs of

the Needs of independent and boutique hotel owners

in mind, each property within an Accor

Independent collection brand respects the hotelier’s

vision, which is paramount, with the

Hoteliers original character of the hotel

continuing to shine.

Emblems Collection hotel at the West

3 3 Lake of Hangzhou

brands segments

Hotel Les Capitouls Toulouse Centre, Handwritten

OVERVIEW 2023 31
Collection - France - Opening May 2023
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

A Range of Accor offers coworking and

flexible workspace solutions to

Meeting & meet all needs, from

freelancers to employees to
companies. We also offer a

Working wide variety of solutions to host

meetings and events in our
properties around the world.

Solutions

OVERVIEW 2023 32
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

MEETING SPACES
A range of modular meeting spaces
supported by hybrid meeting solutions

Embracing Evolving
SHARED
COWORKING SPACES

Needs in Ways of
Wojo Spots & Wojo Corners adapted to
nomad and remote workers, with an
alternative to working from home, or for

Working stopping in for a few hours…

FLEXIBLE PRIVATE
OFFICE SPACES
Further reinforced by the health crisis, remote
Use of guest rooms or meeting rooms as
working & new ways of meeting are here to stay. office spaces, both with flexible day offers
And Accor is well equipped to welcome and dedicated private office spaces
professionals with workspace solutions and
services - coworking, office spaces, meeting
solutions - for individual workers as well as for
companies, both close to home and during
travels.

OVERVIEW 2023 33
Novotel London Canary Wharf - UK
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

An innovative solution for seamless

Meeting
physical & virtual meetings worldwide

All Needs ALL MEETING PLANNER

Loyalty program for event organizers

With state-of-the-art equipment supported by

GROUPSYNC
innovative solutions, 3,500 of our hotels around
Instant online booking
the world reward clients when they plan a
for groups in our hotels
professional event, enabling seamless physical
& virtual meetings, and providing instant
online booking for groups. A unique
combination that ensures that every business
event is a success for our guests. 18,500+
meeting rooms

Pullman Wenzhou, China

OVERVIEW 2023 34
 OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Le Shack – Paris – worklib

Co-working

Flexible Offices,
Workspaces &
Solutions
W O J O is one of the European W O R K L I B empowers every
leaders in flexible offices and organization to easily design the
workspaces. The brand offers hybrid workplace around people.
spaces with a wide range of Teams can book the right
services available to remote workspace and admins leverage
workers and companies alike. the right insights.

500 5,000+
Wojo locations within workspaces across
the Accor network 8 countries

Wojo Spot - Pullman Paris Tour Eiffel - France OVERVIEW 2023 35

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Curating Thanks to our unrivaled

network encompassing hotels,
restaurants & bars, spas, and

Unique entertainment & nightlife

venues, we bring our clients an
unlimited selection of

Experiences
experiences, bespoke events
and sophisticated venues.

OVERVIEW 2023 36
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Food & Beverage

A Key Ingredient RESTAURANTSANDBARS.ACCOR.COM
A curated selection of attractive Accor

in the Hospitality restaurants searchable and directly

reservable

Experience PARIS SOCIETY

Exceptional restaurants,
laboratories of a new art of dining
Our ambition is to make Food & Beverage at the
heart of the guest experience by creating one-of-a-
kind authentic experiences and unique concepts
that attract locals and travelers alike. We build on a
10,000+
restaurants
locally driven approach to bring the highest level of & bars
expertise and excellence to serve delicious meals
that are respectful of the environment and the
seasons and to create stand-out places that are 100,000
rooted in their communities. Ennismore’s fully talented team
members in F&B
integrated in-house F&B studio, Carte Blanched,
deliveries extraordinary culinary and mixology
destinations, from concept to execution.

OVERVIEW 2023 37
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Wellness
600+
hotel spas Holistic
Experiences Across
1,000 the Guest Journey
hotels with
fitness facilities Wellness is not a passing trend, but has become a daily
lifestyle objective and growing expectation of our clients,
fueled by a renewed desire to improve life and embrace
what the world has to offer. Accor brings a holistic vision
10 and expertise to foster guests’ physical and emotional
Thalassa health and well-being, delivering rich and fulfilling wellness
Wellness Resorts experiences embedded across every guest journey: from
spa & fitness, to nutrition and sleep, to design and
surrounding environment…

OVERVIEW 2023 38
Fairmont Century Plaza - Los Angeles
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Lido2Paris

1,500
PARIS SOCIETY

Entertainment & Nightlife events organized

every year

Making 5,000+
New visitors attend RIXOS
events annually

Memories
In unforgettable places all over the world – from 600
rooftop venues to underground clubs, breathtaking POTEL ET CHABOT
bars to remarkable restaurants – Accor offers the very international venues

best in entertainment all year round thanks to expert

brands, as well as bespoke concepts & events launched
by our hotel brands. We continue to make every guest
experience truly exceptional by creating new ways of
Lido2Paris
The mythical Parisian
making memorable moments. cabaret

OVERVIEW 2023 39
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

FOOD
IMG
Taste of Paris,
London & Sao Paulo
Leisure & La Liste
Sports Events
S P O RT

The Best of Paris Saint-Germain

Iconic Events
Roland-Garros
Rolex Paris Master
Rugby World Cup 2023
JO 2024, in France
Creating emotion is our passion.
Accor Stadium (Australia)
It is therefore natural for us to associate our brands with
exhilarating experiences and emblematic venues. Australian Open
Through a range of international collaborations, we are
creating inspired experiences all around the world, MUSIC
sharing our unique expertise with our partners.
AEG
Accor Arena
British Summer Festival
Montreux Jazz Festival

OVERVIEW 2023 40
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Innovative
And Expert
Accor brings business partners
its expertise, support and
solutions to maximize

Business
performance and ensure
success at every step of our
collaboration - developing
distribution, optimizing hotel

Services & operations and enhancing the

customer experience.

Solutions

OVERVIEW 2023 41
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

GLOBAL SHARED PLATFORM

Digital, Technology and Procurement
expertise

Driving
Performance
D-EDGE
Our hotel distribution technology

& Value
provider managing our
central reservation system

for our Partners ALL - ACCOR LIVE LIMITLESS

Our all-in-one digital ecosystem
Accor provides a firm foundation of comprehensive
services & expertise, across operational management,
Talent, sustainability, procurement, distribution, loyalty, OPERATIONAL EXPERTISE
digital, and much more. We accompany our business
partners to adapt, develop their businesses and realize
140+
worldwide D&TS professionals
their full potential - making us a preferred partner for
hotel owners all over the world. Our Global Shared 29
Platform delivers expertise and tailored services to our procurement offices
two dedicated divisions.
56
sales offices

OVERVIEW 2023 42
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Distribution
Business Boosters D - E D G E offers leading-edge cloud-based
e-commerce solutions;

Innovative G E K K O Group is the B2B specialist in hotel

distribution platforms and loyalty

Solutions
programs;
V E R Y C H I C is a members only travel

to Maximize agency, with exclusive offers up to 70% off.

Performance
D-EDGE \ GEKKO \ VERYCHIC
D-EDGE VERYCHIC

Our Business Boosters include 17,000 10M

brands, solutions & services hotels customers members
bringing their deep expertise to
drive day-to-day operations and
performance: GEKKO

100%
owner of its
technologies

OVERVIEW 2023 43
OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM

Operations & Experiences

Business Boosters

5,500+ Personalized
Astore clients
Assistance Where
and When Needed
ASTORE \ JOHN PAUL
350+
John Paul
concierges A S T O R E is the procurement J O H N P A U L combines the
partner to cover all hospitality unique know-how and skills of its
sector needs with an extensive Concierges and the operation
range of products and services. of a global digital platform with
ultra-personalized content.

OVERVIEW 2023 44
 PUBLISHED BY THE ACCOR CORPORATE COMMUNICATIONS DEPARTMENT

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