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Onyeoma Nnamuah

The document provides a resume for Vivien Nnamuah. It includes her contact details, objectives, skills, experience working as a search engine evaluator, freelance translator, team lead for a call center, and manager for a confectionery. It also lists her education and certifications.

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guri701701
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62 views3 pages

Onyeoma Nnamuah

The document provides a resume for Vivien Nnamuah. It includes her contact details, objectives, skills, experience working as a search engine evaluator, freelance translator, team lead for a call center, and manager for a confectionery. It also lists her education and certifications.

Uploaded by

guri701701
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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ADDRESS:

No 17, Maj Gen T.Y. Buratai ONYEOMA VIVIEN


Cresent, Mararaba, Nasarawa
State . NNAMUAH

Objectives Experience
Seizing every available
opportunity to work closely and Search Engine Evaluator • TELUS INTERNATIONAL
passionately with individuals, May 2022 – till present
institutions in Private sector,  Analyzes search engine results to ensure accuracy
Government and Non- and relevance
governmental organizations for
value-Creation. I strongly believe Freelance Translator • RWS MORAVIA
that the key to personal and
July 2021 - till present
organizational success lies in the
 Translate English Vocabulary to Igbo while making
ability to create value that will
sure that the structure of the sentences and grammar
lead to positive transformations in
used are correct for both languages.
the society. No other reason could
best account for my existence than
Team Lead/Call Center Agent • OUTSOURCE GLOBAL
this singular purpose.
TECHNOLOGIES LIMITED, ABUJA
February 2020 – till present
• Manage large amounts of outbound calls in a timely
Skills manner.
• Strong decision maker • Identify customers’ needs, clarify information, research
• Innovative every issue and provide solutions and/or alternatives.
• Complex problem solver • Keep records of all conversations in our call center
• Service-focused database in a comprehensible way.
• Good interpersonal skills • Multitasking to handle the needs of various reps at the
• Proficient in Microsoft packages same time.
• Excellent communication skills • Ensure correct procedures are followed and routinely give
• Excellent organizational abilities directions to staff on what to do and how to improve.
• Following through on inquiries and projects to ensure
completion.
• Managing performance of Team members seriously but
tactfully.

[email protected] +2348165279151
CERTIFICATION Manager • HANDCRAFT CONFECTIONERS, ABUJA
 Jobberman Soft Skills- April 2013 – January 2020
• Develop personal growth opportunities.
2021
• Maintain staff by recruiting, selecting, and training
 Linked In Learning employees.
Customer Service: • Delegate task according to the department’s needs.
Problem Solving and • Motivate Staff and create an environment where
Troubleshooting- 2021 employees thrive.
 Simple learn: • Enforce policy to cultivate an environment that makes
Introduction to Data employees hold one another accountable for their actions.
Analytics- 2022 • Evaluate data and employee performance.
 Google IT Support
(In view) – 2022
EDUCATION
Bachelor of Arts: English Language • 2018
REFEREES Chukwuemeka Odumegwu Ojukwu University (Formely
ANSU)
West Africa Examination Council (WAEC) – 2010
Available upon Request. DR Soyemi Memorial Secondary School, Festac Town,
Lagos.
First School Leaving Certificate (FSLC) -2004
Aunty Alice Nursery and Primary School, Mararaba,
Nasarawa.
National Youth Service Corps (NYSC) – 2019

[email protected] +2348165279151
[email protected] +2348165279151

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