Chapter 1-1
Chapter 1-1
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➢ Name of the company:
HERANBA INDUSTRIES LIMITED.
➢ Year of establishment:
Heranba industries was established in 1992.
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➢ Types of products produced:
Insecticides
Herbicides
Fungicides
PGR
➢ Brief history :
Heranba industries limited was established in 1992, by technocrats, Mr. Sadashiv K Shetty &
Mr. Raghuram K Shetty formed this company, with the objective of providing innovative
products to farmers, to maximize their farm output, where “Chemistry is at its best”.
Heranba today is one of the largest manufacturers of synthetic pyrethroids and intermediates
in India. It manufactures a wide range of pesticides including insecticides, herbicides,
fungicides and public health products, and has a wide network of business in India as well as
in the world market phenomenal growth rate year after year.
Heranba has fully integrated and modern manufacturing facilities, in the industrial belt of
“Vapi” & “Sarigam”, which is a prime industrial township in Gujarat, and with an upcoming
site at Saykha. Heranba has the capability to deliver world-class agrochemical solutions, with
an in-house R&D facility for product development and process intensification for a seamless
customer experience.
Heranba strongly believes that environment protection is a key to sustainable development,
exhibiting due importance to effluent treatment, hazardous waste management activities,
health & safety.
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➢ Vision statement:
Heranba vision is to be an innovative crop protection chemical company with world class
manufacturing practices committed to meet or exceed expectation of customer, shareholders,
employees, channel partner and users and the society as a whole.
➢ Mission statement:
Heranba mission is to improve crop productivity and public health and is committed to the
wellness of world citizens and is passionate about providing innovative products to farmers
that enhance farm efficiency
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CHAPTER 2:
POLICY OF THE COMPANY
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➢ CUSTOMER SERVICE POLICY:
A customer service policy plays a vital role in creating an exceptional customer service
culture. It outlines the expectations and goals for employee behaviour and customer
interactions, and sets the standard for the overall customer service experience. By clearly
defining the expectations for customer service, a customer service policy can help to create a
cohesive and consistent customer service experience across all touchpoints. A customer
service policy can also help to establish a positive and customer-focused culture within a
business. By emphasizing the importance of treating customers with respect and going above
and beyond to meet their needs, a customer service policy can help to create a culture that
values customer satisfaction and loyalty.
➢ ANTI-DISCRIMINATION POLICY:
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➢ ENVIRONMENT POLICY:
➢ ANTI-CORRUPTION POLICY
This policy has been formulated in alignment with HIL’s code of conduct for employees.
This policy will ensure ethical, transparent and consistent business practices within the
organisation, consistent with laws and regulations applicable. The purpose of this policy is to
communicate clear process to ensure compliance with all applicable anti-bribery and anti-
corruption laws. This policy is applicable to all officers, stakeholders and employees
[including temporary or short-term contract workers] of the company.
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