CIS-ITSM Change and Release Study

CIS-ITSM Change and Release

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Terms in this set (49)

Which of the following are State model

defined for a given change State transition conditions
model? (Choose three) State transitions

What is a change task for When the change request moves to a state of Review
Post Implementation
Review created for an
unauthorized change?

On a Change Approval The number or percentage of users from the approval

Definition record, what group that must approve the change
does the 'wait for'
condition define?

In what table are Change Change Request [change_request]

records stored?
Risk is configured by Update the risk Condition for Insufficient lead time
CIS-ITSM
default, Change
to calculate Risk = and Release
High for a change that is
scheduled with only 3 days
lead time. Your customer's
change policy requires
that changes be requested
with 5 days lead time.
How would you satisfy this
requirement?

A. Update the Risk

Property for Insufficient
lead time
B. Update the Risk
Assessment Matrix for
Insufficient lead time
C. Update the Calculate
Risk UI Action
D. Update the Risk Matrix
for insufficient lead time
E. Update the Risk
Condition for Insufficient
lead time

How are Releases related Projects can be part of one or more releases
to Projects?

What baseline Change Change - Normal - Assess, Change - Normal -

Flows support the baseline Authorize, Change - Normal - Implement Change -
Normal Change model? Implementation tasks

Which of the following Planning

Change Task Types are Testing
available by default? Review
(Choose three)

What is the Business Rule Populate Assignement Group based on CI/SO

that triggers automatic
group assignment on
Incident, Problem or
Change requests?
In the CAB workbench, Change requests metting different conditions, like Risk
CIS-ITSM
what Change
are some ways the and Release
level or Type
CAB manager can identify Change requests planned within a certain date range
the Change requests to be
added to a particular
metting agenda? (Choose
two)

A change user complains Use the Pin feature

that with the new
Preapproved tab, they
have to search through
many options to find the
Reboot Windows Server
change. Since they use this
change several times per
day, it is inconvenient.
What should you suggest
to make it easier for the
change user?

Roles control which users Update Change Type on an existing change record
can perform which actions Delete a Standard Change Template
on a change record. What
are actions, which cannot
be performed by anyone,
even an administrator?
(Choose two)

In the baseline Change - Automatically via the Change - Implementation

Normal model how can subflow
Change Tasks be added? Manually by the user during all states, except Closed
(Choose two) or Canceled

In the baseline Change - They are automatically canceled

Normal model, when the
Change request goes to
the Review state, what
happens to the
implementation and
testing tasks, if they have
not been closed.
On the Unuthorized Enable/Disable creation of Unauthorized changes
CIS-ITSM
Change Change
Properties module and
CI Release
classes to monitor
what can you configure?
(Choose two)

Where can a change Model State Transition Conditions

manager define the
conditions that must be
met before a change
request can move from
one state to another?

Where can a change Unauthorized Change Properties module

manager define the
interval frequency for
unauthorized change
detection?

Prior to Quebec, when you Change Interceptor

click Change > Create
New, which page is
displayed?

Inside a change flow, you Flow Actions

can automate a task with a
sequence of related steps,
like looking up a record,
creating a record, or
applying a policy. What is
this component of the flow
called?

On the Release record, Requirement Gathering, Design, Development, Build,

what are the available Deployment, QA, User Acceptance
options on the Release
phase list?
You have created a new The "Apply Change Approval Policy" action in the flow
CIS-ITSM
Change Change
model and added and Release
created for the new change model does not refrence
a new Approval Policy for the new Approval Policy.
that model. But the newly
defined approval is not
triggering. What could
cause this issue?

In the Quebec release of Change Models, Change Flows and State Transition
Change management, Models
what new architectural
features were added?

In the baseline One Change can be submitted for multiple CIs

implementation, what are Changes should refrence at least one CI
key relationships between A CI can be affected by change, even if it is not the CI
Change and Configuration being changed
Item (CI) records?
(Choose three.)

In Change management, State Transition Models

what allows customers to
define condition based
flows for a fit for purpose
model?

By default, a business rule, Support group on CI record, or if empty, the Support

causes the Assignment group on the Service offering
group to be automatically
set. How is the group
identified?

Your implementation has Change Catalog

some legacy change types
with workflows, and also
some new change models.
What option for Change
Create New will support
your scenario?

Which Change request Planned end date

fields are used in conflict Planned start date
detection? (Choose three) Configuration item
What types of Conflicts are Conflict with Blackout Schedule
CIS-ITSM
detected Change
automatically on and Release
Another change for the same CI, at the same time
the Change request? Conflict with Maintenance Window
(Choose three)

How are Releases related Releases are comprmised of one or more changes
to Changes?

Your customer has an Change Registration

external system, which is
used to perform changes.
Your customer wants to
capture these changes in
your instance for reporting
and CMDB maintenance
purposes.

What baseline Change

Model supports this
scenario?

Where are the technical Change Approval Policy

approvals defined, that are
executed in the Change -
Normal - Assess flow?

What is the trigger for the A Change request using the Normal Change model is
Change - Normal - Assess moved to the Assess state
Flow?
A CAB manager is looking CAB Workbench
forCIS-ITSM
a way to makeChange
their and Release
CAB meetings more
organized and efficient.
They want to be able to:

- Define CAB meeting

agendas
- View change calendars
- Review, Approve or
Reject changes directly
from the change
application

What feature would you

recommend?

What are the Releases Major, Minor, Upgrade, Emergency, Maintenance,

types available on the Patch
baseline release record?

On a Normal Change Authorize to Canceled, Authorize to New, Authorize to

Model, what are some Scheduled
examples of the Model
State Transitions that are
defined for the Authorized
state?

What are the components Inputs, Action Steps and Outputs

of a Flow Action?

Change includes planning and approvals, Release

What are key relationships
includes building, testing and execution of changes
between Change and
A Release can contain one or more Changes
Release Management?
Change management provides governance, which
(Choose three)
includes Release management

In release management, Manual state selection

what controls the
movement of the state
from Scoping to Awaiting
Apporoval?
What are key relationships Incidents can be caused by a Change
CIS-ITSM
between ChangesChange
and and Release
A Change can resolve Incidents
Incidents? (Choose two)

What are key relationships A Problem can be solved by a Change

between Change and A Change can cause a Problem
Problem records (Choose
two)

You have just released a New change model needs Active to be set to True
new Change Model to the
testers. Testers report they
can see the old change
models, but cannot see
the new change model on
the change landing page.

What could cause this?

How are Features related Products have associated features, which are
to Products and Releases? organized into releases

Which baseline Change Change - Emergency - Review

Flow automatically
generates a Change task,
for Post Implementation
Review?

Your customer wants to Add a New Decision to the Normal Change Approval
use the Normal change Policy
mode, but wants to add
another level of approval
for changes relating to the
Service, SAP Enterprise
Services.

What should you do to

satisfy this requirement?
What actions can a user Manage Risk Assessments
CIS-ITSM
with the itil_adminChange
role take and Release
Manage Risk Conditions
in support of Change Delete Change
Management? (Choose
three)

You have just upgraded Change Interceptor

you instance and have not
migrated to multimodal
change.

Using the default setting,

when you click on Change
> Create new, what page
displays?

What is an example of a % Successful Changes

Key Performance Indicator % Unauthorized Changes
for Change management
that is included with
Performance Analytics, but
not available in
ServiceNow reporting?
(Choose two)

Your customer wants to Create a copy of the baseline Change - Emergency -

add a notification to the Authorize Flow, and then edit the new copy
Change - Emergency -
Authorized Flow. What is
the first thing you would
do to meet this
requirement?

In Change Management, Model State transitions conditions

what does a Model State Model State transitions
contain? (Choose two)