Visual Dispatch

The Visual Dispatch board is used to dispatch orders to drivers and monitor the driver's pickup and delivery
activity. The Dispatch refresh interval setting in the Dispatch tab of Global Options.
Layouts
Visual Dispatch Board allows you to choose from several different layouts and select which container the map,
shipment, and driver data display in.

You can change the layout from the menu in the top right of each container.
Menu
You can access the menu from the icons, map bar, and/or three vertical dots icon.
Option Description
:change_layout:
Select a layout and layout options.
Change Layout
:clear_map: Clear Map Clear all the pins on the map.
:edit_layout: Edit
Edit the layout options on which container the map, shipments, and drivers are in.
Layout
:fleet_filter: Fleet Filter Select which order and/or driver fleets are visible.

Available in the Driver and Shipments section only.

Keyboard Shortcuts Displays keyboard shortcuts that can be used in each section.

Manually refresh the Visual Dispatch board.

:refresh: Refresh Quick Tip: The automatic refresh interval is based on the Dispatch refresh
Interval set in the Global Options Dispatch tab in the Classic Operations App.
:settings: Show/Hide Available in the Shipments and Drivers containers only.
Columns Select which columns are visible in the section.
Available in the Map menu bar and Shipments section only.
The default time zone setting is the “Account Time”. You can change this setting for
your user only.
Quick Tips:
Time Zone  Account Time is based on the primary address associated with your account
as set in Global Options.
 Address Time will display time based on the addresses listed in the shipment.
Pin/Unpin Menu Options
You can pin icons to the left of the action menu in each section.
How to Pin Menu Options
:pin: Menu options can also be pinned to the left of the 3 dot action menu by clicking the left-facing pin icon to
the right of the menu option.
How to Unpin Menu Options
:unpin: Menu options can also be unpinned from the left of the 3 dot action menu by clicking the pin icon to the
right of the menu option.

Search
Use the search magnifying glass icon, in the Shipments or Drivers container, to search for shipments or drivers.
You can save often used filters by selecting the filter type and entering your criteria in the Quick Filter field
then clicking the + and entering a Name.
Map
The map can display shipment and driver information.

Shipment Pins
The shipment pins allow you to see the shipment location and the tracking ID.
Pin colors
 Green - Pickup
 Red - Delivery
Click on or hover over a pin to display detailed information about a shipment or a group of shipments.

Driver Pins
The driver pins allow you to see where drivers are with the driver ID and a vehicle icon. When hovering over
the driver pin, the driver ID and name will be displayed, or click the driver pin to keep the information
displayed.

How to Map Shipments and/or Drivers

Only 100 shipments and/or drivers can be mapped at a time.
Check the pin icon in the first column of the row for the shipment(s) and/or driver(s) you want to map or click
the map icon in the header row to map all orders. If all shipments or drivers are mapped you can click the clear
all pin to clear the shipment or driver pins.
Shipment Info
When a shipment is selected, clicking the down arrows at the top of the map will display the shipment
information. Click the up arrows to hide the shipment information.

Map Menu
In addition to the general menu options listed above, the Map section has a few options specific to the section.
Option Description
Full Map Click to display the Full Map Mode layout.
Horizontal Grid Mode Click to display the Horizontal Grid Mode layout.
:dark/light_mode: Toggle Dark/Light Mode Toggle between dark and light mode.

Map Bar
The map bar is located at the bottom of the map. It shows metrics for some commonly used data and pin
orders/drivers to the map.

Shipments
The Shipments section allows you to view information about shipments at a glance. You can use the search
magnifying glass to use filters to display specific shipments.

Quick Tip: You can select up to 5 columns to sort by from the Show/Hide Columns menu option.
Shipments Menu
In addition to the general menu options listed above, the Shipments section has a few options specific to the
section.
Option Description
Selected option on which shipment location pin(s) to display.
 Both
Assigned  Destination
Orders  Origin
 When selected, orders with matching values, based on the 5 sorted columns, will be grouped
Merged Group together.
Filter Orders
You can quickly filter orders based on the following:
 Current/Future - Select to display “Current” or “Future” orders. Future orders are configured to display
based on the Dispatch show time on the order type of the order.
 Assignment - Select to display “Assigned”, “Unassigned”, or “Both” assigned and unassigned orders.

Shipment Right-Click Menu

To view the shipment menu, right-click on the shipment.
Manually updating an order will refresh the dispatch board. When an order is manually marked as completed it
will no longer be displayed.
Menu Option Description
The Tracking Status displays the status information of a shipment which includes
information such as timestamps for specific tasks, POD, signature, invoice numbers.
Click here to view Tracking Status image...

View Tracking
Status

Assign to Driver Assign an order to a driver.

Get directions from the Origin Address to the Destination Address on the order from
Get Directions
Google.
 Disabled when order is unassigned.
Get Directions
Get directions to the Origin Address on the order from the assigned driver’s location from
to Origin
Google.
Disabled when order is unassigned.
Get Directions
Get directions to the Destination Address on the order from the assigned driver’s location
to Destination
from Google.
Specify which shipment to highlight immediately after dispatching.
Highlight After
 Top Unassigned Shipment
Dispatch
 Last Unassigned Shipment

Re-send Resends shipment information to delivery personnel via Q Codes. Feature only available for
Message orders already sent via Q Codes.
Send Cancel Send a cancel message to the driver that displays in their app notifications or Q Codes, but
Message does not actually cancel the shipment.
Remove the driver from the shipment. You will have the option to send the driver a
Remove Driver
notification that the shipment has been canceled.
Add to or create a new group of orders on the dispatch board.
If the order is already associated with a batch this will override the original Batch ID.
Add to Batch
Example:
You can batch together orders to "hold" them for a driver until he/she logs in.
Run Custom Allows access to specific custom programs that may be available. This will be grayed out if
Procedures you do not have any custom procedures.
Update one of the following statuses with a timestamp
 Confirmed
Update Status
 Picked Up
 Delivered

Pin Selected Display map pins of shipments that have been selected with a checked checkbox.

Drivers
The Drivers section allows you to view information about drivers at a glance. See Visual Dispatch Driver Field
Descriptions for more information on the field descriptions.

Quick Tip: Columns can be sorted by clicking on the column name.

Drivers Menu
In addition to the general menu options listed above, the Drivers section has a few options specific to the
section.
Option Description

Activate/Deactivate Select drivers to bulk activate/deactivate.

Drivers
Selected option on which driver location pin(s) to display.
 Driver Reports: Displays location information based on actions taken at stops
(work being completed). It will only ever show breadcrumbs at the expected
stops a driver has and is a good alternative if no GPS information is available
from the driver’s device.
Current Location  GPS: Displays the GPS details from the driver’s device. This is the more
common and most accurate option.
 GPS & Driver Reports: Displays GPS information when available, or location
information based on action being taken at stops (work being completed) when
GPS information is unavailable.
Available only when 1 driver is selected.
Display historic driver tracking details showing how a driver moved around during
View Driver History their shifts.

Filter Drivers
You can quickly filter drivers based on the following:
 Status - Select to display drivers that are “Active”, “Inactive”, or “Both” active and inactive.

Driver Right-Click Menu

Menu Option Description
Active Work Open the driver’s Active Work in a new tab.
Edit Driver Open the driver record to view/edit the driver.
Send Message Send a message to the driver’s mobile device.
Driver Order Display the Order Sequence form which allows you to arrange the sequence of the pickup
Sequence and delivery of the orders that are assigned to a driver.
Optimize Route Optimize the driver’s route.
Check In/Out Check the driver in/out.
Logout Driver Log the driver out of the Driver App.
Clear the driver’s next stop.
Clear Next Stop Enabled only when the driver has a stop flagged as Next Stop.
Disabled and greyed out if the driver does not have a stop flagged as a Next Stop
View Driver A calendar will be displayed to select time range of the location history of the driver on the
History map.
Positions driver within a postal code. Useful if the driver is not using GPS enabled mobile
Position Driver
devices.
How to Assign Orders
From the Shipments List
Right-click the order you would like to dispatch and select Assign To Driver.
From the Map
To a Driver Pin
Drag a shipment from the shipments list to a driver pin on the map.
To an Order Pin
Drag a driver from the drivers list to the shipment pin on the map.

Active Work
Active Work displays all shipments currently assigned to the driver. It is broken into the following sections:
To view Active Work, right-click on a driver in the Drivers section of Visual Dispatch BETA.

Map
The map can display shipment and driver information.
Shipment Pins
The shipment pins allow you to see the shipment location and the tracking ID.
Pin colors
 Green - Pickup
 Red - Delivery

Driver Pins
The driver pins allow you to see where drivers are with the driver ID and a vehicle icon. When hovering over
the driver pin, the driver ID and name will be displayed, or click the driver pin to keep the information
displayed.

Shipments
The Shipments section allows you to view information about the driver’s shipments at a glance

Action Description

Display the Order Sequence form that allows you to arrange the sequence of the pickup
and delivery of the driver’s orders..
Sequence

Select which columns are visible in the section.

Show/Hide
Columns
 Manually refresh the the driver’s active work.
Refresh

Right-Click Menu
To view the shipment menu, right-click on the shipment.
Menu
Description
Option
The Order Status displays the status information of a shipment which includes information
such as timestamps for specific tasks, POD, signature, invoice numbers.

Click here to view Order Status image...

Order Status

Assign to
Assign an order to a driver.
Driver
Get
Get directions from the Origin Address to the Destination Address on the order from Google.
Directions
Highlight Where the highlight should be immediately after dispatch.
After  Top Unassigned Job
Dispatch  Last Unassigned Job

Update one of the following statuses with a timestamp

 Confirmed
Update Status
 Picked Up
 Delivered

Visual Dispatch Driver Field Descriptions

The Drivers section in the Visual Dispatch board displays driver information.

Field Descriptions
The following field descriptions are for the Drivers section of the Visual Dispatch BETA.
Field Name Description
Driver ID Driver ID.
Vehicle Class Displays an icon according to the class of the vehicle that is set in the driver record.
Direction Displays the direction of travel if GPS is enabled on the driver's mobile device.
The direction or course of motion determined by the GPS chip of the mobile device.
Bearing
Similar to "Direction" but the bearing is represented numerically from 0-360
This reports the speed of the driver through GPS report data collected from the mobile
Speed
device.
Nickname from the "Nickname" field in the "General" tab of the driver's human resource
Nickname
record..
Vehicle Vehicle description from the vehicle record associated with the driver's record.
Count Number of active, uncompleted on demand orders assigned to the driver.
Displays a number from 0 to 3000. This number is assigned when using the auto
Score
ranking feature.
Total Pieces Total number of pieces to be picked up and delivered by the driver.
Total Weight Total weight of parcels to be picked up and delivered by the driver.
Total Dim Total dimensional weight assigned to the driver.
Weight  Red - Indicates that the weight has exceeded the vehicle's max dim weight.

Max Dim Weight Maximum amount of dimensional weight that can be assigned to the vehicle (driver).
Vehicle ID Vehicle ID from the vehicle record associated with the driver's record.
Min Weight See Vehicles.
Max Weight See Vehicles.
Capacity See Vehicles.
Parking See Vehicles.
Rel Speed See Vehicles.
Hazmat Classes Visible field, available for use through custom work only.
Human resource ID of the driver. This can be found in the driver record under "Human
Worker ID
Resource".
Performance Performance score from the "Performance" field in the driver's record. .
Home Zip Zip code for the driver's starting location set in the driver's record.
Fleet ID Fleet ID for the fleet associated with the driver.
Fleet Name Fleet name for the fleet associated with the driver under "Fleet" in the driver's record.
Last Report Lat Latitude coordinate of the last time the mobile device GPS communicated with the server.
Longitude coordinate of the last time the mobile device GPS communicated with the
Last Report Lon
server.
GPS Lat GPS latitude point from the last GPS update reported from a driver.
GPS Lon GPS longitude point from the last GPS update reported from a driver.
Timestamp for when Operations App last synced with the mobile device to get GPS
GPS Report
details.
GPS Post Displays a 1 if there was a GPS update from the driver.
Lattitude from the last action taken on any of the driver’s assigned orders/route stops. If the
action is coming from the driver, the driver’s lattitude at the time of the action will be
displayed. If the action is coming from an Operations user from inside of the application,
Current Lat
the order or route stop location’s lattitude that is associated with the action will be
displayed. For example, if the last action for any of the driver’s assignments came from a
dispatcher marking an order as ‘Picked Up’, the pickup location’s lattitude would display.
 Longitude from the last action taken on any of the driver’s assigned orders/route stops. If
the action is coming from the driver, the driver’s longitude at the time of the action will be
displayed. If the action is coming from an Operations user from inside of the application,
Current Lon
the order or route stop location’s longitude that is associated with the action will be
displayed. For example, if the last action for any of the driver’s assignments came from a
dispatcher marking an order as ‘Picked Up’, the pickup location’s longitude would display.
Zip code from the last action taken on any of the driver’s assigned orders/route stops. If the
action is coming from the driver, the driver’s zip code at the time of the action will be
displayed. If the action is coming from an Operations user from inside of the application,
Current Zip
the order or route stop location’s zip code that is associated with the action will be
displayed. For example, if the last action for any of the driver’s assignments came from a
dispatcher marking an order as ‘Picked Up’, the pickup location’s zip code would display.
Zone from the last action taken on any of the driver’s assigned orders/route stops. If the
action is coming from the driver, the driver’s zone at the time of the action will be
displayed. If the action is coming from an Operations user from inside of the application,
Current Zone
the order or route stop location’s zone that is associated with the action will be displayed.
For example, if the last action for any of the driver’s assignments came from a dispatcher
marking an order as ‘Picked Up’, the pickup location’s zone would display.
Time and date from the last action taken on any of the driver’s assigned orders/route stops.
Current Report
This can come from either a driver or Operations App user such as a dispatcher.
Next Lat Latitude for driver's next stop. A 0 will be displayed if no "next stop" is selected.
Next Lon Longitude for driver's next stop. A 0 will be displayed if no "next stop" is selected.
Next Zip Zip code for driver's next stop. A 0 will be displayed if no "next stop" is selected.
Next Zone Zone for the driver's next pickup/delivery set on an on demand order.
Timestamp for when Operations App last synced with the mobile device to get next stop
Next Report
details.
Furthest pickup/delivery location latitude for linking on demand orders from the current
Furthest Lat GPS location. Only updates if there has also been a GPS update within the last 3 minutes
of updating an order.
Furthest pickup/delivery location longitude for linking on demand orders from the current
Furthest Lon GPS location. Only updates if there has also been a GPS update within the last 3 minutes
of updating an order.
Furthest pickup/delivery location zip for linking on demand orders from the current GPS
Furthest Zip location. Only updates if there has also been a GPS update within the last 3 minutes of
updating an order.
Furthest pickup/delivery location zone for linking on demand orders from the current GPS
Furthest Zone location. Only updates if there has also been a GPS update within the last 3 minutes of
updating an order.
Timestamp for when Operations App last synced with the mobile device to get furthest
Furthest Report
details.
 Status of orders assigned to the driver.
 On Time - All orders assigned to driver are beyond the orders pickup/delivery
warning settings on the corresponding order type
Status
 Almost Late - An order assigned to the driver is between the required
pickup/delivery time and its corresponding warning time, but not late
 Late - An order assigned to the driver is late for pickup/delivery

Email Driver's email from the "Primary Email" field on the driver's record.
Name Name from "First Name" and "Last Name" fields on the driver's human resource record.
This information is filled in automatically from "Default Comments" on the driver record
Comments
This can be used to communicate to dispatchers any special situations regarding a driver.
Date the driver's human resource insurance expires. From the driver's human resource
HR Ins Expires
record "Expires" field of the "Insurance" section in the "Advanced" tab.
Date the driver's license human resource expires. From the driver's human resource record
HR Lic Expires
"Expires" field of the "Drivers License" section in the "Advanced" tab.
Date the driver's vehicle insurance expires. From the driver's vehicle record "Expires" field
Veh Ins Expires
of the "Insurance" section.
Veh Registration Date the driver's vehicle license expires. From the driver's vehicle record "Expires" field of
Expires the "License" section.
Mobile phone number from the "Mobile" field in the "General" tab of the driver's human
Mobile Phone
resource record.
Preferred End
"Preferred End Time" from the "General" tab of the driver record.
Time
Time and date of the last time the mobile device communicated to the server, regardless of
Last Mobile
if GPS was collected. For example, this updates even if the GPS chip was broken on a
Report
mobile device.
Time Idle Minutes between no and the last update to an order status value.
Mobile Version The Driver App version of the driver's device.
GPS Report
Localized Timestamp of the last GPS update from a driver.
(Local)
Localized time and date from the last action taken on any of the driver’s assigned
Current Report
orders/route stops. This can come from either a driver or Operations App user such as a
(Local)
dispatcher.
Next Report Localized Timestamp for when Operations App last synced with the mobile device to get
(Local) next stop details.
Furthest
Localized Timestamp of furthest GPS report, reported by a driver.
Report (Local)
Last Mobile Localized Timestamp of the last time the mobile device communicated to the server,
Report (Local) regardless of if GPS was collected.
GPS Location
Location error.
Error
RO Status of last route optimization.

Visual Dispatch Shipments Field Descriptions

The Visual Dispatch shipments list displays shipment information.

Field Descriptions

The following field descriptions are for the Shipments section of the Visual Dispatch BETA.

Field Names Description

Map When checked, displays the order in the map.
Driver ID of the driver assigned to the order. A blank DriverID means that there is no driver
Driver ID
is assigned to the order.
Order ID of the order.

A red flag icon will appear to the left of the order ID if "Set Dispatch Flag" is set on the
comment field in the order form.
Order ID
The order ID will be highlighted magenta if it is a return or continuation order. Return and
continuation orders are designated by a number with a decimal extension. For example, if a
3 part delivery's first order ID is "3456" then the two additional ID's for that are are
"3456.01" and "3456.02".
Customer ID for the customer associated with the order.

Cust The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the
customer record.

The username of the user that entered the order or method of how the order was placed.
CSR

Priority Dispatch Priority setting on the Orders tab of the customer record.
Pu In Status
 Time in minutes between the Pickup To time (pickup deadline) on the order and the current
time. An "F" after the time displays for future orders.

Colors

Icons
Pickup In
 Yellow warning icon (Unconfirmed Order) - Displays if the driver has not confirmed
the order after 5 minutes of being dispatched.
 Blue alert icon (Rejected Order) - Displays when the driver rejects the dispatched
order.

Del In Status
Time in hours and minutes between the Delivery To time (delivery deadline) on the order
and the current time. An "F" after the time displays for future orders.
Delivery In
Colors

Origin Name Origin Address name on the order.

Origin Address 1 on the order.
Origin Address
1 Colors

Origin Address
Origin Address 2 on the order.
2
Origin City Origin Address city.
Origin State Origin Address state.
Origin Zip Origin Address zip or postal code.
Origin Plus 4 The additional four numbers of the Origin Address zip or postal code.
Origin
Origin Remarks for the order.
Comments
Whether or not the Origin Address has been validated.
Origin
 0 - If the Origin Address has not been validated.
Validated
 9 - If the Origin Address has been validated.

Origin Lat Latitude of the Origin Address.

Origin Lon Longitude of the Origin Address.
Destination
Destination Address name on the order.
Name
Destination Destination Address 1 on the order.
Address 1
Destination
Destination Address 2 on the order.
Address 2
Destination
Destination Address city.
City
Destination
Destination Address state.
State
Destination Zip Destination Address zip or postal code.
Destination
The additional four numbers of the Destination Address zip or postal code.
Plus 4
Destination
Destination Remarks for the order.
Comments
Whether or not an address has been validated.
Destination
 0 - If the Destination Address has not been validated.
Validated
 9 - If the Destination Address has been validated.

Destination Lat Latitude of the Destination Address.

Destination Lon Longitude of the Destination Address.
Reference 1
References for the order.
Reference 2
Billing Group Billing Group of the order.
Ready Time
The order's Pickup From time.
From
Ready Time To The order's Pickup To time.
Due Time From The order's Delivery From time.
Due Time To The order's Delivery To time.
The timestamp of when the order was dispatched to a driver from either the On-Demand
Dispatched
Dispatch Board or order form.
Transmitted The timestamp of when the order was transmitted to X Mobile.
Received The timestamp of when the order was received by X Mobile.
Confirmed The timestamp of when the order was confirmed by the driver.
Rejected By
The timestamp of when the order was rejected by the driver.
Driver
Picked Up The timestamp of when the order was picked up by the driver.
Received At
The timestamp of when the order was received at the depot.
Depot
Delivered The timestamp of when the order was delivered by the driver.
Verified For
The timestamp of when the order was verified by an Operations App user.
Billing
At Origin The timestamp of when the driver arrived at the origin.
At Destination The timestamp of when the driver arrived at the destination.
Pieces Number of pieces in the order.
Weight The total weight of parcels/pieces in the order.
Total Dim Total dimensional weight assigned to the driver.
Weight
Type Description of the order type.
If the order is the parent order of multiple order.

 false - Order has no return or continuation orders associated with it or is not a parent
order.
 true - Order has return or continuation orders associated with it and is the parent
Is Parent order.

Example

The first order in a 2 part delivery order, order ID 3456, is the parent and will have the value
of "true" and the additional order, order ID 3456.01, will have the value of "false".
Caller The Contact on the order.
Origin Dispatch
Zone associated with the Origin Address.
Zone
Dest Dispatch
Zone associated with the Destination Address.
Zone
AI Dispatch A value of “true” indicates the order has been sent to the dispatch board.
Pickup Warning Pickup warning time set on order type for the order.
Delivery
Delivery warning time set on order type for the order.
Warning
Fleet Id Fleet ID assigned to the order.
Fleet Name Description of the fleet.
Email Email on the order.
If the stop is marked as the next stop for the associated driver.

Next Stop  PICKUP - The Origin Address of the order is marked as the next stop.
 DELIVERY - The Destination Address of the order is marked as the next stop.

The percentage value is used to calculate how much the driver will be paid. The Percent
Driver Percent
amount in the driver tab of the order form.
 Name of the customer associated with the order.

Local Name The Local Name is colored based on the Dispatch Priority setting on the Orders tab of the
customer record

Server Time The current server time.

Order
Order Comments on the order.
Comments
Parcel Type The selected Parcel Info on the order.
Service Type Service Type ID on the order.
Service Description of the service type.
Dispatch
Dispatch Reminder set on the customer record.
Reminder
Whether or not a warning icon for an unconfirmed or rejected stop is displayed.
Display
 false - No icon is displayed in the P/U In column.
Warning
 true - Rejected or unconfirmed icon is displayed in the P/U In column.

Auto Dispatch Deprecated field.

Estimated time and date that the driver will arrive at the Origin address. If the order has
Pickup ETA
been picked up it will have a value of "Completed".
Estimated time and date that the driver will arrive at the Destination address. If the order has
Deliver ETA
been picked up it will have a value of "Completed".
Total Parcels Total number of parcels existing on the order.
Total number of parcels indicated as "Overages" on the order (parcels not originally on the
Over Parcels
order as expected).
Total number of parcels indicated as "Short" on the order (unscanned or undelivered
Short Parcels
parcels).
Exceptions Total number of parcels indicated as "Exceptions" on the order.
Departure Time The time of the departing flight on the order.
Departure
The name of the airline of the departure flight on the order.
Airline
Departure
The flight number of the departing flight on the order.
Flight Number
Arrival Time The time of the arrival flight on the order.
Arrival Airline The name of the airline of the arrival flight on the order.
Arrival Flight
The flight number of the arrival flight on the order.
Number
Attachments The number of attachments on the order.
Displays a "1" if a depot scan was performed on the order barcode.
Depot Scan
Quick Tip: A depot scan on the order barcode requires X Route and will add a timestamp to
the following order status fields Confirmed, Picked Up, and At Depot.
BOL Order BOL on the order.
Master BOL Master BOL on the order.
Flight Manifest
Consolidation Manifest ID that the order is on.
ID
Batch The batch group name of the order.
Order Count The number of pieces/parcels on the order.
Dispatch
Warning Dispatch show time on the order type of the order.
Minutes
Received At
The timestamp of when the order was received at the dock.
Dock
Alternate
Alternate Lookup for the customer associated to the order.
Lookup
User Data Columns User Data 0 - User Data 12 to display the order User Fields.
Created When The timestamp of when the order was created.

Visual Dispatch Keyboard Shortcuts

Keyboard shortcuts, or hotkeys, are quick ways to navigate and perform actions using one or multiple key
combos that provide an alternative way to do something that you would typically do with a mouse.

Quick Tip: The section will be highlighted to indicate that section is the active one you are in.

Shipments Shortcuts

The following keyboard shortcuts can be used when in the Shipments section.

Feature/Function Windows Action Mac Action

Update Status > Confirmed Alt + Num1 or 1 Option + Num1 or 1
Update Status > Picked Up Alt + Num2 or 2 Option + Num2 or 2
Update Status > Delivered Alt + Num3 or 3 Option + Num3 or 3
Make Next Stop > Origin Alt + Num4 or 4 Option + Num4 or 4
Make Next Stop > Destination Alt + Num5 or 5 Option + Num5 or 5
Dispatch Driver Alt + Num6 or 6 Option + Num6 or 6
Edit Status Alt + S Option + S
Remove Driver Alt + Delete Option + Fn + Return
Add to Batch Alt + ] Option + ]
Re-send Message Alt + Insert Option + Fn + Return
Send Cancel Message Alt + C Option + C
Filter Unassigned Fleets Alt + Num8 or 8 Option + Num8 or 8
Toggle Current/Future Orders Alt + / Option + /

Drivers

The following keyboard shortcuts can be used when in the Drivers section.

Feature/Function Windows Action Mac Action

Edit Driver Alt + X Option + X
Active Work Alt + W Option + W
Position Driver Alt + Shift + P Option + Shift + P
Locate Driver Alt + L Option + L
Send Text Message Alt + M Option + M
Filter Active Drivers by Fleets Alt + 8 Option + 8
Check In Driver (Single Activate Driver) Alt + Insert Option + Fn + Return
Check Out Driver (Single Activate Driver) Alt + Delete Option + Fn + Delete
Activate Driver (Bulk) Ctrl + Insert Command + Fn + Return
Deactivate Driver (Bulk) Ctrl + Delete Command + Fn + Delete

Order Sequence

The Order Sequence form allows you to arrange the sequence of the pickup and delivery of the orders that are
assigned to a driver.

To view the form, from the Visual Dispatch Board BETA, right-click on a driver and select Driver Order
Sequence.

The driver order sequence will only display in the Driver App when the driver's sort order is set to "Itinerary".
Sequence Field Descriptions

Field Name Description

OrderID Order ID
Sequence Sequence number for stop.
The type of stop.

Type  Pickup
 Delivery

Name Name of the stop.

Address 1 Address 1 of the stop.
Address 2 Address 2 of the stop.
City City of the stop.
State State of the stop.
Zip Zip of the stop.
Plus 4 Plus 4 of the stop.
ETA Estimated time of arrival at the stop.
From Time Earliest date and time to pick up or deliver to the stop.
To Time Latest date and time to pick up or deliver to the stop.

How to Re-Sequence the Pickup or Delivery of an Order

You can automatically sequence stops based on date and time by clicking the Auto Sequence button and then
click Save.

To manually sequence stops, select the stop by clicking on the row and drag and drop to the desired position.
Click the Save button to save changes when done.

The driver's itinerary view in the Driver App is updated when the Order Sequence form is saved.