AVR-4308CI / 3808CI

Firmware Update
Instructions

Table of Contents
1. Before Updating
- Requirements -------------------------------------------- P1
- Recommendations -------------------------------------- P1
- Key Notes on Network Environment Configuraitons - P1
- About System Setup Memory -------------------------- P1
- Check Your Firmware Version -------------------------- P2
2. Reinitialize ---------- ---------------------------------------- P3
3. Basic Operations ---------------------------------------- P4
4. Firmware Update ---------------------------------------- P5 - P7
5. Trouble Shooting ---------------------------------------- P8
6. Getting Upgrade ID # --------------------------------------- P9

10/1/2008

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC. Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
1. Before Updating AVR-4308CI
AVR-3808CI

Requirements
- Broadband Internet Access
- Cable/DSL Modem
- Network Router or Hub
- Proper configuration of the Denon A/V component to work on a particular Network Environment
- Ethernet ‘Straight’ Cable for Direct connection to the Network Environment

Recommentations
- If you did not install, or configure, the Denon A/V Component with your Network Environment, please
contact your Network Installer/Integrator to assist.
- If connecting the Denon A/V Component to your Network Environment for the first time, please read the
following sections in the ‘Instruction Manual’ provided with your component.
‘Network Audio’ : AVR-3808/4308CI Instruction Manual, page 20
‘Network Setup’ : AVR-3808CI Instruction Manual, page 32, AVR-4308CI Instruction Manual, pages 32-34
- Connect the Denon A/V Component directly to your Network Environment via an Ethernet ‘Straight’ Cable.
Denon does not recommend using Wi-Fi network connectivity when updating/upgrading the components. This is due to the higher
possibility of errors in the update/upgrade process from decreased, and/or drop outs of Wi-Fi signals as well as interruption from other nearby
Wi-Fi, or other Radio Frequency generating devices.

- Once the Denon A/V Component is connected and configured properly to your Network Environment,
please test that you can receive and listen to Internet Radio stations on the ‘Net//USB’ input.
This will show you have, at a minimum, a good Internet connection to the component.
- Be sure not to 'Power Off' the unit during the update/upgrade process as this will cause a failure in the
process.
If this does occur and the unit will not respond normally, please contact Denon USA Customer Service at 1-800-497-8921.

Key Notes on Network Environment Configurations

- Denon A/V Components are not compatible with PPPoE (Point to Point Protocol over Ethernet).
Contact you Internet Service Provider (ISP) to assist in procuring a PPPoE Router.

- Denon A/V Components are not UPnP (Universal Plug and Play) compliant.
This could be an issue with some routers on the market (we have seen this on some NetGear products). You can disable UPnP in the
router’s setup configuration, however changing this setting can affect the normal operation of other devices on your Network.
Contact your Router manufacturer for assistance.

- Some ‘Firewall’ settings in your network router may not permit the Updating/Upgrading functionality of
Denon A/V Components. Contact your Router manufacturer for assistance.
- Be sure to disable "VPN" on any PC on your network environment. Company or office network
connections will cause a failure in the process.

About System Setup Memory

- The Update Firmware will not reset the system setup configurations of your Denon A/V component.
Note that after downloading and installing the Upgrade Feature Pack (from October 1st, 2008), you will need to recalibrate your system using
the Audyssey Room EQ in the component. This is required for you to get the best level of performance from the newly added Audyssey
features of Dynamic Volume and Dynamic EQ.

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC. Page 1 Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
1. Before Updating AVR-4308CI
AVR-3808CI

Check Your Firmware Version

- Press and hold "Status" key and "Return" key, and push "Power Switch" on
- Press "Status" key twice, and front display will show "Main XX.XX" version information

Front Display

Power Switch Return Status

- Find your Main Processor version from list below, and go to next step

Model Main Version Release Month Notes

AVR-3808CI 01.95 Sep, 2008 Not necessary update Page 9
- Getting Upgrade ID #
01.73 Jul. 2008
01.69 Apr. 2008
01.68 Feb. 2008 Need Update Page 5-9
- Firmware Update
01.57 Nov. 2007 - Getting Upgrade ID #
01.28 Oct. 2007
Need Initialize first, Page 3-9
01.03 Jul. 2007 and update
- Re-Initialize
- Firmware Update
- Getting Upgrade ID #

AVR-4308CI 01.95 Sep. 2008 Not necessary update Page 9

- Getting Upgrade ID #
01.72 Jul. 2008
01.69 Feb. 2008
Need Update Page 5-9
01.57 Nov. 2007 - Firmware Update
- Getting Upgrade ID #
01.28 Sep. 2007
Need Initialize first,
AA.44 Jul. 2007
and update
Page 3-9
- Re-Initialize
- Firmware Update
- Getting Upgrade ID #

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC.

Page 2 Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
2. Re-Initialize AVR-4308CI
AVR-3808CI

NOTICE
- Re-Initialize BEFORE Update is required only for the following customers
AVR-3808CI Main Ver 01.03
AVR-4308CI Main Ver AA.44
- Note re-initialization will erase and reset the component to factory settings
- After completion of the update, you will need to redo system settings

Initializing BEFORE Update

- Press and hold "Cursor UP" key and "Cursor DOWN" key, and push "Power Switch" on
- Front display will show all indications, and Initialize will complete

Power Switch Cursor Down Cursor Up

> Go to Next Page

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC. Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA
Page 3 D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
3. Basic Operations AVR-4308CI
AVR-3808CI

Basic Operations
Menu Icon Highlight Cursor

Selectable Item

Text guidance

On-Screen Interactive Display

A/V Receiver (shown 4308CI)

'MENU Key' : Show On-Screen Interactive Display

'ENTER Key' : Select
'Cursor Keys' : Move Highlight Cursor

NOTE:
Be sure 'AMP key' is flashing, and that the

Front Panel Remote Control remote is in "Main Zone" mode, see the
following instruction manual section
"Remote ControlUnit Operations".
AVR-4308CI : page 61
AVR-3808CI : page 59

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC.

Page 4 Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
4. Firmware Update (1/3)
AVR-4308CI
AVR-3808CI

(1) Select "Manual Setup"

- Press the ‘Menu’ key on the remote control or on the
Front Panel of the AVR.
- Pressing the ‘Down Cursor’ key, highlight the icon
(shown as a pair of pliers, a screwdriver and a wrench)
for “Manual Setup”
- Press the ‘Right Cursor’ key to enter “Manual Setup”

On-Screen Interactive Display Front Panel Display

(2) Select "Option Setup"

- Pressing the ‘Down Cursor’ key, highlight the icon
(shown as a briefcase) for “Option Setup”
- Press the ‘Right Cursor’ key to enter “Option Setup”

On-Screen Interactive Display Front Panel Display

(3) Select "Firmware Update"

- Pressing the ‘Down Cursor’ key, highlight
“Firmware Update”

On-Screen Interactive Display Front Panel Display

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC. Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA
Page 5 D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
4. Firmware Update (2/3)
AVR-4308CI
AVR-3808CI

(4) Select "Check for Update"

- Press the ‘Right Cursor’ key to highlight
“Check for Update”
- Press the 'Enter' key to start the "Check for Update"

On-Screen Interactive Display Front Panel Display

(5) Checking for Available Firmware

On-Screen Interactive Display Front Panel Display

(6) Available Firmware Information

- Press the ‘Enter’ key to Execute the Update Process

On-Screen Interactive Display Front Panel Display

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC.

Page 6 Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
4. Firmware Update (3/3)
AVR-4308CI
AVR-3808CI

(7) Confirming to Run Update

- With the "Yes" button highlighted, press the 'Enter'
key to execute the update.

- If you do not wish to proceed with the update,

press the 'Right Cursor' key to highlight the "No"
button, then press the 'Enter' key to exit the
update procedure.

On-Screen Interactive Display Front Panel Display

(8) Start Update / In Progress

- On Screen Interface will show message
"Please Wait", and the unit goes into update
mode. (On Screen Interface goes off)
- The 'Standby' power indicator will go "Red"
and the On Screen Interface will turn off.
- Update process information can be seen

On-Screen Interactive Display on the Front Panel Display.

Power indicator will go RED Front Panel Display

(9) Update Complete

- Unit will automatically complete process
and repower itself 'On'.
- The "Standby Power" indicator will turn
Front Panel Display
"Green".

Power indicator will go Green

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC. Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA
Page 7 D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
5. Trouble Shooting
AVR-4308CI
AVR-3808CI

Update Error Messages and Trouble Shooting Tips

Indication of FL Display Reason for Failure Countermeasure
‘Download failed’ Update is imperfect or fails Please turn Main power off, then on again, confirm
‘Updating failed’ procedure, and perform update again
‘Login failed’ Internet Connection failure Confirm the unit is correctly connected to the Internet.
‘Connection failed’
‘Server is busy’ Server is busy Try to update at a later time
‘Regist failed’ Failure to Register with the Please turn Main power off, then on again, confirm
Server procedure, and perform update again

Support

If you have problem for updating, please contact Denon USA Customer Service
Customer Service hours of operation:
9:00 AM to 5:00 PM ET, M-F

1-800-497-8921
During peak call-in times or for after hours Tech and Operational self help support,
please use our online FAQ database.

http://denon.custhelp.com/

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC.

Page 8 Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan
6. Getting Upgrade ID #
AVR-4308CI
AVR-3808CI

Important Notice
- The "Upgrade ID" number is required for the Upgrade Feature Pack registration.
- When registering your Denon A/V Component for the Upgrade Feature Pack online, via the
Denon USA web site (www.usa.denon.com), you will need the "Upgrade ID" number which
was created by the firmware update released Sep. 2008.
> See Page 2 Check Your Firmware Version

- If you have not performed a firmware update since before that date, you must do so before
proceeding further.
> See Page 5 - 7 Update Instructions

Getting Upgrade ID #
- Be sure unit is connected to network properly
- Press "ON/STANDBY" button to power on, and
indicator will turn to green.
*Need few seconds to complete network connection
- Press and keep "Status" key and "Right Cursor" key
for 3 seconds.
*Be sure to select source other than NET/USB
- Front display will show 'Upgrade ID' with 12 digit
characters.

Front Panel Display

(ID shown above is sample)

MEMO : Upgrade ID

1 2 3 4 5 6 7 8 9 10 11 12

Denon Electronics (USA), LLC.Denon Electronics (USA), LLC. Denon Brand Company
100 Corporate Drive, Mahwah, New Jersey 07430 USA
Page 9 D&M Building, 2-1 Nisshin-cho, Kawasaki-ku, Kawasaki-shi,
TEL: 201-762-6500 usa.denon.com Kanagawa, 210-8569, Japan