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Review Questions CH 1&2

The document contains review questions about business management topics including the business environment, managerial roles, decision making, computing, decision support systems, business intelligence, and management support systems. Specific questions cover definitions, components, benefits, similarities and differences between concepts.

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samira abdullah
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26 views

Review Questions CH 1&2

The document contains review questions about business management topics including the business environment, managerial roles, decision making, computing, decision support systems, business intelligence, and management support systems. Specific questions cover definitions, components, benefits, similarities and differences between concepts.

Uploaded by

samira abdullah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Review Questions Chapter 1

1. List the components of and explain the Business Pressures-Responses--


Support model.

2. What are some of the major factors in today’s business environment?


◼ markets, consumer demands , technology, societal

3. what are some of the major response activities that Organizations take?
Employ strategic planning, use new business models, improve partnership relationships,
encourage innovation, improve customer service, move to e-commerce,
respond quickly to competitors, automate decision processes

Review Questions Chapter 2

1. Describe the three major managerial roles and list some of the specific
activities in each.
◼ Interpersonal
-perform legal and social routine duties
-motivation and activation of subordinates
-develop network of outside contracts
◼ Informational
-seeks and receive special information
-transmits external information to member of organization
-transmits information to external institutions
◼ Decisional
-searches for opportunities and initiates improvement projects
-responsible for actions to counter unexpected disturbances
-represents the organization at major negotiations

2. Why have some argued that management is the same as decision making?
Some argue that decision making is consistently rated as either the most important or one
of the most important components of managing. However, as also seen in this section,
others have defined many managerial roles besides decision making.

3. Describe the four steps managers take in making a decision.


1. Define the problem (or opportunity)

2. Construct a model that describes the real-world problem

3. Identify possible solutions to the modeled problem and evaluate the solutions

4. Compare, choose, and recommend a potential solution to the problem

4. How have the capabilities of computing evolved over time?


Computer applications have moved from transaction processing and monitoring
activities to problem analysis and solution application, and much of the activity is done
with Web-based technologies.

5. List some capabilities of computing that can facilitate managerial decision


making.
1. Speedy computations
2. Improved communication and collaboration
3. Increased productivity of group members
4. Improved data management
5. Overcoming cognitive limits
6. Quality support; agility support
7. Using Web; anywhere, anytime support
6. How can a computer help overcome the cognitive limits of humans?
By quickly accessing and processing vast amounts of stored information.

7. Why is the Web considered so important for decision support?


The web provides

1. access to a vast body of data, information and knowledge available around the world

2. a common, user-friendly graphical user interface (GUI) that is easy to learn to use and readily available

3. the ability to effectively collaborate with remote partners

4. the availability of intelligent search tools that enable managers to find the information they need
quickly and inexpensively

8. What is Alter’s definition of decision support?


A DSS is an interactive system that helps people make decisions, use judgment, and
work in areas where no one knows exactly how the task should be done in all cases.
DSS’s support decision making in semi-structured and unstructured domains, and
provide information, models, or tools for manipulating data (Alter, 1995).

9. Define work system


A system in which human participants and/or machines perform work using information,
technology, and other resources to produce products and/or services for internal or
external customers

10.List the nine elements of a work system


o Customers - o Products and services -o Processes and activities -• Participants - o Information
-o Technology - o Environment - o Infrastructure -o Strategies .

11.Explain how decision making can be improved by changing an element of


a work system
improving these elements enhances decision-making by considering customer needs,
optimizing processes, leveraging technology and information, and aligning strategies
with organizational goals.
12.Define BI
umbrella term that combines architectures, tools, database, analytical tools, applications, and
methodologies. objective is to enable interactive access to data to enable manipulation of data,
and to give business managers and analyst the ability to conduct appropriate analysis

13.List and describe the major components of BI.


data warehouse (source data),
business analytics (tools for manipulating/analyzing data in warehouse),
business performance management BPM (monitor/analyze performance),
user interface(dashboard)

14.List and describe the major tangible benefits and intangible benefits of BI.
tangible Benefits of Business Intelligence:
1- Enhanced Decision-Making
2- Increased Operational Efficiency
3- Cost Reduction
4- Improved Sales and Revenue
5- Enhanced Customer Satisfaction
6- Risk Mitigation

Intangible Benefits of Business Intelligence:


1- Improved Collaboration and Communication
2- Enhanced Strategic Planning
3- Increased Agility and Adaptability
4- Improved Data Governance and Compliance
5- Empowered Employees
6- Competitive Advantage

15.What are the major similarities and differences of DSS and BI


BI uses a data warehouse, whereas DSS can use any data source (including a data
warehouse).
Most DSS are built to support decision making directly, whereas most BI systems are built to
provide information that it is believed will lead to improved decision making.
BI has a strategy/executive orientation whereas DSS are usually oriented toward analysts.
BI systems tend to be developed with commercially available tools, whereas DSS tend to use
more custom programming to deal with problems that may be unstructured.
DSS methodologies and tools originated largely in academia, whereas BI arose largely from the
software industry. Many BI tools, such as data mining and predictive analysis, have come to be
considered DSS tools as well.
16.Define MSS
Is a broad concept to be viewed as a technology that supports managerial tasks in
general and decision making in particular

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