Scribd
Upload
29 views

Unit 12 IT Technical Support and Management Learning Aim A Version 1 17 Jan 2020

The document outlines an assignment brief for a BTEC qualification in Information Technology. It provides context about examining IT support and management needs for different organizations. It details two tasks - to write a report evaluating and comparing the support needs of at least two organizations, and justifying possible improvements.

Uploaded by

emandurranix09
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
29 views

Unit 12 IT Technical Support and Management Learning Aim A Version 1 17 Jan 2020

The document outlines an assignment brief for a BTEC qualification in Information Technology. It provides context about examining IT support and management needs for different organizations. It details two tasks - to write a report evaluating and comparing the support needs of at least two organizations, and justifying possible improvements.

Uploaded by

emandurranix09
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

BTEC Assignment Brief

Pearson BTEC International Level 3 Certificate in


Information Technology
Pearson BTEC International Level 3 Subsidiary Diploma in
Information Technology
Pearson BTEC International Level 3 Foundation Diploma in
Qualification Information Technology
Pearson BTEC International Level 3 Diploma in Information
Technology
Pearson BTEC International Level 3 National Extended
Diploma in Information Technology

Unit number and title


Unit 12: IT Technical Support and Management
A: Examine the IT system support and management needs
Learning aim(s) (For and characteristics of different organisations, which are
NQF only) essential to their operation

Examining IT support
Assignment title

Assessor

Issue date

Hand in deadline

You have been working for a PC repair company as an IT


Technician. Your manager is interested in branching out into
the IT support and management market, providing
Vocational Scenario or outsourced IT support to local businesses. She has asked
Context you to examine what might be involved.

Task 1
Write a report for your manager in which you evaluate the
support and management needs and characteristics;
including purpose and nature, safe working practice, job
roles and system and network tools used, for at least 2
different organisations.

The organisations should run IT systems which are different


in their nature, for example the numbers and/or skill levels
of the users might be different. The way they provide IT
support should also be different (for example one might
provide support in-house while the other outsources
support) You should also consider what improvements
might be made and justify the suggestions you make (for
example where a large number of non-expert users are
BTEC Assignment Brief v0.2
BTEC Internal Assessment QDAM Nov 2019
supported it may be helpful to develop on-line training
materials).

Checklist of evidence Completed report


required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria you must show that you are able to:
reference
Evaluate the support needs and characteristics of different IT systems,
A.D1
justifying where improvements may be possible.
Compare the support and management needs and characteristics of
A.M1 different IT systems, showing how they would meet the client’s
requirements.
Explain the purpose and nature of safe working practices required in
A.P1 the
support and management of different IT systems.
Explain the job roles and system and network tools used in the support
A.P2
and management of different IT systems.

Sources of information B. Wooten, Building & Managing a World Class It Help Desk,
to support you with 2001, McGraw-Hill/Osborne Media, 978-0072132373
this Assignment
N. Bruton, Managing the IT Services Process, 2005,
Routledge, 978-0750657235

Other assessment e.g. work sheets, risk assessments, case study


materials attached to
this Assignment Brief

BTEC Assignment Brief v0.2


BTEC Internal Assessment QDAM Nov 2019

You might also like