Regd. No.

GANDHI INSTITUTE OF TECHNOLOGY AND

MANAGEMENT
(P. G. COURSES)

(Affiliated to Andhra University)

DEPARTMENT OF HUMAN RESOURCE MANAGEMENT

CERTIFICATE
This is to certify that the performance of A Satya Narayana, student of
Master of Human Resource Management, based on her participation in observation
visits, Group Confercnces, Supervisory Conferences and Report Submissiom
is………………..…… relating to the fieldwork during the academic years 2008 –
2010.

----------------------- ---------------------------- -----------------

In- Charge Teacher Head of the

Field work Guide Department

Date:

Place: Visakhapatnam

1
 A Final Report

On

“Recruitment and Selection of the employees”

WITH S REFERENCE TO

Lotus Hospitals For Women & Children’s Visakhapatnam,

By

A. SATYA NARAYANA

GANDHI INSTITUTE OF TECHNOLOGY AND MANAGEMENT

2
 CONTENTS

PAGE NUMBER
CHAPTER NAME OF THE CHAPTER

Chapter-I INTRODUCTION: 01

Theoretical Frame Work

Need for the study 02-10
Objectives of the study

Chapter-II  Scope of the study

 Limitations of the study 10-12
 Research methodology

Chapter-III  Hospital industry and Company 14-19

Profile
 Organizationstructure

Chapter-IV Data and Analysis and Inter Pretation 28-44

Chapter-V Finding & Suggestions

Conclusion 44-45
Questionnaire

3
 A Final Report

On

“Recruitment and Selection of the employees”

WITH S REFERENCE TO

Lotus Hospitals for Women & Children

VISAKHAPATNAM,

By

A. SATYA NARAYANA

Under the guidance of

Faculty Guide Company Guide

Mr.Danaraj Mr. A JYOTHI AVATHARAM

HR.Manager

Regency –

A report submitted in partial fulfillment of the requirements of

MBA Admitted Batch (2017-2019)

4
 DECLARATION

I hereby declare that the thesis entitled - “Impact of

Requirement Training programs on employees in
increasing service with special reference to “Lotus
Hospitals for Women & Children” has been developed by
me under the supervision of Mr. A Jyothi Avatharam and
has not been submitted, produced and published
anywhere else.

Mr. A Jyothi Avatharam

5
 ACKNOWLEDGEMENT

I am thankful to Mr. A Jyothi Avatharam, Company guide, Lotus

Hospitals for Women & Childrens , for giving me permission to carry out
Management Thesis - II and also for his kind co-operation and valuable
support throughout the thesis

It gives me immense pleasure to express my deep sense of gratitude to

Mr.Dhanraj, Centre Head Dr. L.B College P.G Courses, Visakhapatnam for his
valuable guidance, and consistent supervision throughout the Management
Thesis - II.

I am thankful to Mr.Dhanraj,, Faculty guide, Dr. L.B College, for his

valuable guidance, timely assistance and support throughout the thesis.

I am very much thankful to the faculty members of my college, all the

internal stakeholders of Lotus Hospitals for Women & Children who have
extended their support by filling the questionnaires on time and all my
classmates for their continuous support and co-operation during the thesis.

I feel very much thankful to all the people who helped me in making the
endeavor a reality.

A.Jyothi Avatharam

6
 LOTUS HOSPITALS FOR WOMEN & CHILDRENS
VISAKHAPATNAM
The Lotus Group of Hospitals owned by Sri Viswa Medicare ltd acquired a
Malty Hospital premises at , VISAKHAPATNAM in 2000 and converted it into
55 bed Neonatal, Pediatric and Obs. & Gyn. Specialty hospital .

Today, the Hospital stands tall with 55 beds, including 40 critical care beds,
with annual inflow of 2, 00,000 patients for consultations, and 17000 patients
for admission. Lotus Hospitals for Women & Children, The Institute of Medical
Sciences, the flagship Hospital of Lotus Group, comprises contemporary
accommodation facilities ranging from general wards to super deluxe rooms.

With the presence of 02 specialists more than 20 Consultants the Hospital

Provides specialty medical services in Neonatal, Pediatric and Obs. & Gyn.
Specialty hospital etc round the clock.

Our services range from inpatient care, (Neonatal, Pediatric and Obs. & Gyn) to
outpatient services such as outpatient consultancy, non-invasive laboratories,
Life style clinic which practices preventive medicine, Radiology, Respiratory
therapy, Physiotherapy and Home health care.

7
We have round the clock emergency services and are specialized in critical care
and surgeries. Unit coverage with a consultant is ensured 24X7 at all times.
We are having all the requisite facilities and services like fully equipped critical
care units, labor room, operation theatre with high intensity lights, surgical
diathermy, endoscopic surgery, and a pediatric operation theater table, 24
hours pharmacy, 24 hours ambulance services and 24 hours casualty services.

We are equipped with latest generation automated laboratory equipment

(Hematology, BioDoctorsry, Microbiology and Pathology). Diagnostic radiology
and imaging services (CT scan, X ray, Ultrasound and Echocardiography).

We have provided a unique viewing gallery all around both the NICU and PICU.
Through this gallery visitors and parents can see their children and two way
communication system is fixed in each window.

We have been maintaining quality assurance system to ensure standards in

clinical care are maintained.

8
 LOTUS HOSPITALS FOR WOMEN & CHILDRENS
VISAKHAPATNAM VISION
To evolve as unique university-based-health-center where the quest for new
knowledge would continuously yield more effective and more compassionate
care for all.

To nurture a new generation of professionals of life-long commitment,

dedication, knowledge, skills wisdom and values.

To strive for public trust and maintain medicine’s humane and noble place
among professions.

LOTUS HOSPITALS FOR WOMEN & CHILDRENS

VISAKHAPATNAM MISION
At CARE, our mission is more than just a statement, it’s the cornerstone of all
our efforts:

"To provide the best and cost-effective care, accessible to every patient,
through integrated clinical practice, education and research, delivered with
compassion, care and concern through team spirit and transparency."

9
 INTRODUCTION

HUMAN RESOUCE MANAGEMENT (HRM or simply HR) is function in organizations

designed to maximize employee performance in service of their employer’s strategic
objectives. HR is primarily concerned with how people are managed within the organization
focusing on policies and systems. HR departments and units in organizations are typically
responsible for a number of activities, including employee Recruitment, Recruitment and
Selection, Performance Appraisal and Rewarding .HR is also concerned with the Industrial
Relations, which are balancing of organizational practices with the regulations arising from
Collective Bargaining and governmental laws.
According to “EDWIN B.FLIPPO,”Human Resource Management is the Planning,
Organizing, Directing and controlling of the Procurement, Development, Compensation,
Integration, Maintenance and Separation of human resources to the end that individual,
organizational and societal objectives are accomplished.
Human Resource is the most prospective and adaptable resource .Its effective utilization is
very important for nation .No society and no nation can be proud of its human resource
unless there is a systematic and sustainable development of capacities of its people and
convert the human resource into human capital. Human resource is the most strategic
resource and fully utilized to generate income and wealth of a nation without the active
involvement of this resource.

10
Recruitment and Selection:
Recruitment is the process of attracting individuals on a timely basis in sufficient numbers
and with appropriate qualifications ,to apply for jobs within an organization .The process of
searching prospective employees with multidimensional skills and experience that suits
organization strategies in fundamental to the growth of the organization ,this demands more
comprehensive strategic perspective recruitment .organization require the services of large
number of personnel , these personnel occupies the various positions created to the process of
organization . Each position of the organization has certain specific contributions to achieve
the organizational objectives. The recruitment process of the organizational has to be strong
enough to attract and select the potential candidates with right job specification .The
recruitment process begins with human resource planning and concludes with the selection of
required number of candidates , both HR staff and operating managers have responsibilities
in the process.

“Right person for the right job is the basic principle in recruitment and selection. Every
organization should give attention to the selection of its manpower, especially its managers.
The operative manpower is equally important and essential for the orderly working of an
enterprise.
Every business organization /unit needs manpower for carrying different business activities
smoothly and for this recruitment and selection of suitable candidates is essential .Human
resource management in an organization will not be possible if unsuitable persons are
selected and employment in a business unit.

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RECRUITMENT
Meaning:
Recruitment means to estimate the available vacancies and to make suitable arrangements for
their selection and appointment .Recruitment is understood as the process of searching for
and obtaining applicants for the jobs , from among whom the right people can be selected.
A formal definition states,”it is the process of finding and attracting capable applicants for the
employment .The process begins when new recruits are sought and ends when their
applicants are submitted .The result is a pool of applicants from which new employees are
selected “.In this, the available vacancies are given wide publicity and suitable candidates are
encouraged to submit applications so as to have a pool of eligible candidates for scientific
selection .
In recruitment ,information is collected from interested candidates .For this different source
such as newspaper advertisement ,employment exchanges ,internal promotion ,etc .are used.
In the recruitment ,a pool of eligible and interested candidates is created for selection of most
suitable candidates .Recruitment represents the first contact that a company makes with
potential employees.
Definition:
According to EDWIN FLIPPO ,”Recruitment is the process of searching for prospective
employees and stimulating them to apply for jobs in the organization”.
Need for recruitment
The need for recruitment may be due to the following reasons/situation:
a)Vacancies due to promotions , transfer, retirement ,termination ,permanent ,disability ,death
and labor turnover.
B)Creation of new vacancies due to the growth ,expansion and diversification of business
activities of an enterprise .In addition ,new vacancies are possible due to job specification .
Purpose and important of recruitment :
1.Determine the present and future requirements of the organization on conjunction with its
personnel-planning and job analysis activities.
2.Increase the pool of job candidates at minimum cost.
3.Help increase the success rate of the selection process by reducing the number of visibly
under qualified or over qualified job applicants.
4.Help reduce the probability that job applicants ,once recruited and selected , will leave the
organization only after a short period of time .

12
5.Meet the organization ‘s legal and social obligations regarding the composition of its work
force.
6.Begin identifying and preparing potential job applicants will be appropriate candidates .
7.Increase organizational and individual effectiveness in the short term and long term.
8.Evaluate the effectiveness of various recruiting techniques and sources for all types of job
applicants.
9.Recruitment is a positive function in which publicity is given to the jobs available in the
organization and interested candidates are encouraged to submit applicants for the purpose of
selection .
RECRUITMENT PROCESS
OBJECTIVES:
The purpose of this policy is to provide clear guidelines regarding the process of recruitment
at all levels in the Lotus Hospitals For Women & Children’s, Visakhapatnamam.
Scope:
The scope of this policy shall be limited to Lotus Hospitals For Women & Children’s,
Visakhapatnam .
POLICY:
1. Recruitment at all levels in the organization shall be strictly carried out on the basis of a
sanctioned “Manpower plan”.
2.The Visakhapatnam Lotus Hospitals For Women & Children’s shall provide equal
employment opportunities irrespective of sex ,caste ,creed ,religion or community.
3.The Visakhapatnam Lotus Hospitals For Women & Children’s shall not recruit any
candidate to work in a position that requires a certification ,registration and /or license that is
not valid and current.
4.Recruitment at all levels in the organization shall have to follow the set process of
selection.
5.Selection of the candidate shall be carried out only if the candidate meets all the
requirements as per the job description.
6.Candidates shall have to compulsorily undergo pre-employment medical examination
before joining the organization .

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 MANPOWER PLAN
Recruitment at all levels in the organization shall be carried out based on a sanctioned
“MANPOWER PLAN” which shall be formulated on the basis of:
1.Revenue generated
2.Complexity of the business
3.Levels of multi skilling /multi functionality
4.Level of technology
5.Occupancy levels
6.Design&layout of the Visakhapatnam Lotus Hospitals For Women & Children’s.
EMPLOYEE REQUISTION FORM (ERF)
For new positions recruitment process shall be initiated only after an employee requisition
form is duly filled in by the concerned HOD and forward to HR head.
RECRUITMENT SOURCING
A)INTERNAL
Whenever a vacancy arises ,it is preferred to fill the position from within the
organization .
 In certain cases the HR may also advertise the positions through internal
advertisement process so that interested employees can forward their applications to
the HR department through their HODs.
B)EXTERNAL
1.Data Bank:
The first step in external recruitment is to go through the already available databank of
applicants and shortlist a few who meet the said job criteria .
2.Employee Referrals :
In certain cases the HR may also advertise the position through internal advertisement so that
the existing employees can refer candidates for the vacant positions.
Advertisement may be
3.Advertisement:
used as a method of sourcing under the following circumstances:
a)When the requirement is large and necessitates wide scale coverage.
b)when there is a requirement for specialists who may not be easily available.
4.Web Recruitment: The positions can be advertised on the official jobs website.
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SELECTION
Selection process is a decision making process. Consists of a number of activities. A
candidate who fails to qualify for a particular step is not eligible for appearing for the
subsequent step .Employee selection is the process of putting right men on the right job .Its is
a procedure of matching organizational requirements with the skills and qualifications of
people. Effective selection can be done only where there is effective matching .By selecting
best candidate for the required job, the organization will get quality performance of
employees .Moreover ,organization will face less absenteeism and employee turnover
problems .By selecting right candidate for the required job, organization will also save time
and money .Proper screening of candidates takes place during selection procedure .All the
potential candidates who apply for the given job are test.
SELECTION PROCEDURE
SCRUTINY OF APPLICATIONS:
Applicants received from the candidates are scrutinized and short listed as per the job
description detailed.
This activity is done by the concerned Department Head / HR personnel.
CALL LETTER:
The short listed applicants are called for the selection process through an “Interview call
Letter” by post /email ,courier or telegram.
PRELIMINARY SCREENING / VERIFICATION :
 Once the candidate has appeared for the interview ,the authority of the original
certificates , licensure ,and registration ,testimonials of age , qualified and
experience shall be verified and recorded by the HR personnel.
 Any candidate who is not able to provide proof of current certification ,registration
and /or license shall not be allowed to proceed further in the selection process .
 The duplicate copies of the candidates educational certificates are sent to the primary
source.
WRITTEN /TECHNICAL TEST (Only for few positions ):
 A written exam test or a practical test shall be held for testing the skill of the
candidate .

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  Based on the marks awarded the candidate shall be further short-listed for a personnel
interview.

APPLICATION FORM:
The short listed candidates from the written/technical test shall be asked the company
application from before proceeding further .
PERSONAL INTERVIEW/SELECTION:
 On successful completion of the written /technical test, the short listed candidates
shall have to face personal interview .
 The candidates has to face an interview panel with the following members.
The concerned department and
o The HR head
The Interview shall record their evaluation and comments on the interview rating sheet.
OFFER LETTER:
 On being selected ,a candidate shall be issued an “Offer Letter” if he is not joining
immediately. Offer letter explains the terms &conditions of employment .
 A formal appointment letter shall be issued only after successful completion of pre-
employment formalities and on the date of joining for positions below general
level ,chief operations officer of the Visakhapatnam Lotus Hospitals For Women &
Children’s shall the offer letter.
 For positions below general manager level ,chief operations officer of the
Visakhapatnam Lotus Hospitals For Women & Children’s shall sign the letter.
 For coo positions, the Chairman of the Visakhapatnam Lotus Hospitals For Women &
Children’s shall sign the letter .
 All the selected candidates have to go through the following medical tests.
 Urine routine ,HB, total count ,blood grouping ,HIV screening ,blood sugar, VDRL.
 chest x-ray/pa view &ECG

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HUMAN RESOURCES :
 Once this procedure is completed, the candidate needs to submit the reports to the
department of HR for further processing.
APPOINTMENT LETTER:
 On completing all pre-employment formalities, a candidate shall be issued an
“APPOINTMENT LETTERS ” on the day of joining.
 For positions below general manager levels, the HR head of the Visakhapatnam Lotus
Hospitals For Women & Children’s shall sign the offer letter.
TERMS &CONDITIONS OF APPOINTMENT :
PROBATION
 Every employee employed by the organization irrespective of the qualification and
previous experience shall be probation for qualification and previous experience
shall be probation for period of 1year .
 This period gives both the employee and the organization an opportunity to determine
each other’s expectations .
 CCP probation .
 During the initial 3months employment will not be assigned direct responsibility but
will work under the supervision of a senior employee. On completion of 3months the
employee is put through a competent he/she will be assigned direct responsibility.
PLACEMENT :
 PLACEMENT OF employees in jobs shall solely be based on their competencies
evaluated during interview by the HOD.
 At the time of interview or during the period of employment staff requests for
assignment based on culture values &religious beliefs shall be considered.
Joining formalities:
On the day of joining:
 On the day of joining the candidates shall receives the “appointment letter” along with
their jobs description (refer to job description manual),a copy of service rules book
and a copy of induction manual.
 The candidate needs to submit the following on the date of joining.
A)submission of copies of certificates & testimonials.
b)proof of date of birth

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 c)relieving letter from the previous employer/service certificate from the previous
employer.
d)3passport size photographs .
 The candidate shall have to complete the following formats.
A) PF nomination from-where in candidate declares one of the his family members as
a nominee.
b) DEPENDANT’S declaration from for health insurance wherein he can nominate a
maximum of 5dependents from his family to be covered under this scheme.
c) GRAVITITY form.
D) BANK application form for opening a bank account.
 Once all these formalities have been done, the candidate shall be allotted an
“employment number” which shall serves as a basis for all future correspondence.
 The candidate shall be given a uniform requisition slip (wherever applicable) which
he needs to produce in the main stores & collect his/her uniform.
 The candidate shall be given two copies of “joining report ,”one which he submits at
the time office and the other to his department head.
 The candidate shall be given a temporary id card .he /she then has to sign in the
attendance register placed every day for attendance till he gets a permanent ID CARD
.A personal file shall be maintained for every employee joining the organization .
 All future corresponding pertaining to the employee shall have to filled in the
employee’s personal file.
CONTRACT EMPLOYEES:
 EMPLOYEES recruited through contractor are seen by the HR head before
he/she is recruited into the contractor’s rolls.
Difference between Recruitment and selection:
1.Recruitment is the process of searching for prospective candidates a motivating them to
apply for job in the organization .Whereas , selection is a process of choosing most
suitable candidates out of those, who are interested and also qualified for job.
2.In the recruitment process ,vacancies available are finalized ,publicity is given to them and
applications are collected from interested candidates. In the selection
process ,available applications are scrutinized .Tests, interview and are conducted in
order to select most suitable candidate.

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3.In recruitment the purpose is to attract maximum numbers of suitable and interested
candidates through applications .In selection process the purpose is that the
best candidate out of those qualified and interested in the appointment .
4.Recruitment is prior to selection .It creates proper base for actual selection .Selection is
next to recruitment .It is out of candidates available /interest.
5.Recruitment is the positive function in which interested candidates are encouraged to
submit application .Selection is a negative function in which un suitable
candidates are eliminated and the best one is selected
6.Recruitment is the short process .In recruitment publicity is given to vacancies and
applications are collected from different sources selection is a lengthy process.
It involves scrutiny of applications ,giving tests, arranging interviews.
7.In recruitment services of expert is not required whereas in selection ,services of expert is
required .
8.Recruitment is not costly .Expenditure is required mainly for advertising the posts.
Selection is a costly activity, as expenditure is needed for testing candidates
and conduct of interviews.
NEED FOR THE STUDY:
 It is necessary for any Visakhapatnam Lotus Hospitals For Women & Children’s to
stand in the competition which is possible only when it has better individuals whose
attitudes ,skills and knowledge match with the job requirements .Training would an
employee to reach the expectations of the organization.
 Every organization wants to increase the profits with efficient ,new and economic
methods which imply that employees should be acquainted with those methods .
 Technology is changing tremendously and can revolutionize any Hospital industry .It
is therefore essential for the organizations to develop and enrich the employees to
cope up with the technological changes.
 Globalization made the world a small village .It is necessary that every organization
has to meet global standards .Therefore there is requirement to introduce new skills
and procedures to meet the standards .

19
Therefore every organization should provide recruitment and selection to all employees
irrespective o their position ,qualification, skill or suitability of the job .This is not a one-time
process but an ongoing HRD function for the betterment of individual and the organization.
In view of its importance, the study is proposed to be conducted in Visakhapatnam Lotus
Hospitals For Women & Children’s, Visakhapatnamam.
Therefore Recruitment and Selection in the Visakhapatnam Lotus Hospitals For Women &
Children’s is an area where much research is required .Hence the need for the study.

SCOPE OF THE STUDY

 The study helps to know the satisfaction of workers with regard to the work
environment and Recruitment and Development programmes undertaken by the
organization.
 The study helps the researcher to meet academic requirements and also makes the
researcher to understand about the practical problems that come across in an
organization.

OBJECTIVES
Every task is taken with an objective .Without any objective task is rendered meaningless.
The main objective for undertaking this project are:
1. To know the perception of employees regarding recruitment and selection process.
2. To know the recruitment process followed in Visakhapatnam Lotus Hospitals For Women
& Children’s .
3. To know the selection process followed in Visakhapatnam Lotus Hospitals For Women &
Children’s.
4. To review HR policies pertaining to recruitment and selection .
5. To suggest measures to make recruitment and selection more effective based on the
findings.

HYPOTHESIS
The Research is conducted with a Hypothesis that Recruitment and Selection is productive
and effective in Visakhapatnam Lotus Hospitals For Women & Children’s,
Visakhapatnamam.

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RESEARCH METHODOLOGY
Research methodology is a systematic procedure of collecting information in order to analyze
and verify a phenomenon .The proposed research is based on descriptive study.
DATA COLLECTION AND SOURCES:
The data is collected through two principles sources.
 Primary
 secondary
 Primary Data:
It is the information collected directly without any reference .In this study it is
gathered through structured questionnaire and interview of concerned officers and
staff either individually or collectively and supplemented with personal observation.
 Secondary data:
The secondary data are collected from already published sources such as pamphlets
of annual reports ,returns and internal records. The data collection includes
 Collection of required data from annual records of Visakhapatnam Lotus
Hospitals For Women & Children’s, Visakhapatnamam.
 Reference from textbooks and journals related to recruitment and selection .
 Use of Internet and other electronic media for collecting current and updated
information for the study .
QUESTIONNAIRE CONSTRUCT:
A questionnaire is constructed in consultation with the concerned persons for data on
employee opinion. The questionnaire is presented in the annexure.
STATISTICAL TOOLS, TECHNIQUES AND DATA ANALYSIS:
The collected data is tabulated and the percentages are calculated on the responses received
against each factor in the scale. The percentage of responses is shown through a graphical
representation .Necessary inferences are drawn after testing the hypothesis .
LIMITATIONS:
 Some confidential information is not given due to fear of loss of secrecy.
 Time has been a major limiting factor to conduct an in depth study of the topic .
 Inhibition of the employees to participate in the study due to busy schedule of the
organizational personnel
 Some information given by the employees may be biased .
 Respondents may not provide accurate information due to various reasons

21
  The size of the sample is small .Therefore inaccuracy may creep.

SCHEME OF PRESENTATION :
The study is presented in the following format:
1.Chapter 1: Theoretical Review of Literature on Recruitment and Selection .
2.Chapter2:The study and Methodology .
3.Chapter 3:a)Hospital industry profile
b)Profile of VIJIANAGAR BIOTECH PVT., LTD.,
c) Recruitment and Selection in Vijianagar Biotech Pvt., Ltd.,
Visakhapatnamam.
4.Chapter 4:Data Analysis
5.Chapter 5:Findings ,suggestions and conclusion.

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 INFORMATION REGARARDING ORGANIZATION STRUCTURE

Organization structure of Lotus Hospitals For Women & Children’s Visakhapatnam

Board of Directors

CMD

MEDICAL SUPERINTENDENT Consultants &

Doctors

General Manager

HR Nursing Front Office Maintena HK &

Marketing
Security

The organization structure of Lotus Hospitals For Women & Children’s Visakhapatnam
Pvt., Ltd., as follows:

OUR MOTTO:
To must the growing and changing need of our customers continuously to strivefor
establishing our solves as the market leader.
Objectives of the study in Lotus Hospitals For Women & Children’s Visakhapatnam
Limited:
The main objective of this study is to study the organization of various
departments ,the origin growth and development of the Hospital industry and
organization ,the present status of the Hospital industry future prospects of the Hospital
industry as well as the organization .
The study also helps to identify the specific management problems and come
out with the possible solution and recommendations.

The overall objectives of the study :

 To study the organization structure
 To know about its products and service activities.
 To know the different functions of all the departments .

23
  To know the responsibilities of top management and how to execute responsibility in
a competitive economy.

COMPASSION:
We value a quality of presence and caring that accepts people as they are and fosters
healing and wholeness.
TEAM WORK :
System effectiveness is built on the collective strength and cultural diversity of
everyone working with open communication and mutual respect.
RESPECT FOR ALL:
We use “Namaste” as the salutation when meeting patient’s guests, employees in
person or telephonically.
2. HUMAN RESOURCE DEPARTMENT (HRD)
According to Edward Flippo ,”Human Resource Management is the
Organizing ,Directing, and controlling of the Procurement ,Development ,Compensation,
Integration , Maintenance and Separation of Human Resources to the end the individual,
organizational and societal objectives are accomplished. ”Human Resource Management is a
management function that helps manages, recruits, select, train and develops members for an
organization. Visakhapatnam Lotus Hospitals For Women & Children’s is a vibrant company
with over employees. It is rare mixture of cultures. Visakhapatnam Lotus Hospitals For
Women & Children’s is today in the eminent position of the India’s top most best powered by
its most important resources ‘’people’’
Visakhapatnam Lotus Hospitals For Women & Children’s “people Philosphy’’ is driven by
the Apollo hospitals human resources general manager says:
 Attract good people
 Retain the better people
 Advance the best people

Lotus Hospitals For Women & Children’s Visakhapatnam Limited:

Visakhapatnam Lotus Hospitals For Women & Children’s give an opportunity to work with
one of the exporting company.

24
  Career growth based on performance.
 Attractive, market based pay that is linked to performance.
 Structured career leadership program for high performers to manage their careers.
 Need based and value added training program to prepare employees for future growth.

No discrimination policy
Lotus Hospitals For Women & Children’s Visakhapatnam Limited is on equal opportunity
employer which employees personnel irrespective of class , creed, family, background,
religion and sex.
Recruitment
‘’It is the process of searching for and obtaining application for job among them the right
people can be selected’’
The process of recruitment is as selected.
1. Pre –recruitment process
2. Planning recruitment
3. searching
4. Screening
5. evaluation &control
 Walk- ins- usually through media and from other people.
Selection
Lotus Hospitals For Women & Children’s Visakhapatnam Limited uses the below procedure
for selection.
1. Preliminary interview
2. Application form: Detail about age ,education etc
3. Final selection
After the selection of candidate he has been given temporary period for 12 months. He
work effectively and efficiency than he becomes a permanent employee.

25
 STRUCTURE OF THE DEPARTMENTS
Deputy General Manager

Senior Manager

Assistant Manager

Executive

Functions:
 The Vice President manufacturing: Project is overall in change of manufacturing
biotech plant and in improvement functions all the projects.
 The Vice President Finance: Finance is in terminal audit secretarial functions. I work
forced by under link control.
 The Vice President Marketing: The market change of overall marketing of Lotus
Hospitals For Women & Children’s Visakhapatnam Limited finished products as well
as by products like.
 General Manager: Operational Manager operations is responsible for smooth
requiring of all process plants including operations one ton &other process plant head
will directly report to him.
 Term Operations: Assistant General Manager of operations responsible for efficient
requiring or bargaining 2 products handling plants in addition to management order
mention system of all operation department.
 Senior Manager Finance: Senior Manager of Finance is responsible for maintaining
statutory accounts and other find records.
 AGM Purchase: Assistant General Manager purchasing is responsiblefor all purchase
activities raw materials purchase and maintenance of spares at an optimum.
 Assistant General Manager Maintenance: Assistant General Manager maintenance is
responsible for prevention maintenance of plant and machinery and building. He
looks after all capital projects.

26
MANPOWER PARTICULARS:
Visakhapatnam Lotus Hospitals For Women & Children’s has a reputation for providing
quality healthcare with experienced workforce spanning over a decade.
The authorities ensures availability of the right mix of manpower required to provide quality
healthcare services taking into consideration the patient load, bed capacity , type of
procedures ,type and level of care , specialization , infrastructure etc., Providing scope of
growth &development . The criteria includes the basic educational qualification required for
every position , experience, registration with professional bodies, special qualification interns
of training etc.
The workforce is continuously trained to upgrade their technical skills and experience levels
are being backed by relevant academic professionals available here.

MAN POWER PARTICULARS:

As a Lotus Hospitals For Women & Children’s Visakhapatnam Limited highly
accumulated plant the requirement of man power very less the man power is totally 237
employees which competitive by less with respect to other Hospital industry of
manufacturing sector.
1. Management.
2. Non-management.
Total there is no contract employees in the Lotus Hospitals For Women & Children’s
Visakhapatnam Limited. They are all regular employment on the Hospital industry.
1 Quality Services 2
2 Doctors 5
3 Management 4
4 Nursing & Other Staff 226

2.HUMAN RESOURCE MANAGENT

HRM is a management function that helps managers plan, recruit, select, train ,develop,
remunerate and maintain members for an organization .It involves the applicant of
management functions, policies and principles. The functions and principles are applied to
develop , maintain and remunerate employees in an organization.
HRM functions are not confined to business establishments only, they are applicable
to non-business organizations too, such as education, healthcare, recreation and the like .
27
PHILOSPHY OF HRM:
Human Resource Management is the process of hiring and developing employees so
that they are more useful to both their specific fields of work and the organization as a
whole .This process includes recruiting, training and evaluating employees, analyzing jobs ,
communicating with staff members ,and managing salaries .
The human resource management Philosophy is based on the following beliefs:
Human resource is the most important asset in the organization and can be developed and
increased to an unlimited extent.
A healthy climate with values of openness ,enthusiasm, trust, mutuality and collaboration is
essential for developing human resources.
HRM can be planned and monitored in ways that are beneficial both to the individuals and
the organizations.

HR POLICY:
 Same treatment for same illness irrespective of ability to pay.
 Selection of all employees shall be on the basis of merit.
 All departments shall be run by full time consultant.

HUMAN RESOURCE PLANNING PRACTICES

1. Recruitment ,selection & Introduction
2. Personal administration
3. Recruitment and Selection
4. Performance management
5. Talent management
6. Succession & Career planning
7. Labor relations
8. HR planning

28
 RECRUITMENT PROCESS
Objective:
The purpose of this policy is to provide clear guidelines regarding the process of
recruitment at all levels in the Hospital industry
Scope:
The scope of this policy shall be limited to Lotus Hospitals For Women & Children’s
Visakhapatnam Limited.
Policy:
1. Recruitment at all levels in the organization shall be strictly carried out on the basis
of a sanctioned “manpower plan”
2. The company shall provide equal employment opportunities irrespective of sex, caste,
creed, religion or community.
3. The company shall not recruit any candidate to work in a position that requires a
certification, registration and /or license that is not valid and current.
4. Recruitment at all levels in the organization shall have to follow the set process of
selection.
5. Selection of the candidate shall be carried out only if the candidate meets all the
requirements as per the job description.
EMPLOYEE REQUISITION FORM (ERF):
For new positions recruitment process shall be initiated only after an Employee
requisition form is duly filled in by the concerned HOD and forwarded to HR head.

RECRUITMENT SOURCING:
A) INTERNAL
Whenever a vacancy arises, it is preferred to fill the position from within the
organization.
In certain cases the HR may also advertise the positions through internal
advertisements process so that interested employees can forward their applications to the HR
department through their HODs.

29
b) EXTERNAL
1. Data Bank:

The first step in external recruitment is to go through the already available databank
of applicants and shortlist a few who meet the said job criteria.
2. Employee Referrals:
In certain cases the HR may also advertise the position through internal advertisement
so that the existing employees can refer candidates for the vacant positions.
3. Advertisement:
Advertisements may be used as a method of sourcing under the following
circumstances:
a) When the requirement is large and necessitates wide scale coverage .
b) When there is a requirement for specialists who may not be easily available.
4. Web Recruitment:
The positions can be advertised on the official jobs website.

SELECTION PROCEDURE

Scrutiny of Application:
Applicants received from the candidates are scrutinized and short listed as per the job
description detailed.
This activity is done by the concerned Department Head/HR personnel.
Call Letter:
The short listed applicants are called for the selection process through an” Interview
call Letter “by post/email, courier or telegram.
Verification:
Once the candidate has appeared for the interview , the authority of the original
certificates ,licensure, and registration , testimonials of age ,qualification and experience shall
be verified and recorded by the HR personnel.
Any candidate who is not able to provide proof of current certification ,registration
and / or license shall not be allowed to proceed further in the selection process.
The duplicate copies of the candidate’s educational certificates are sent to the primary source.
Written /Technical Test (only for few positions):
30
A written test or a practical test shall be held for testing the skill of the candidate.
Based on the marks awarded the candidate shall be further short–listed for a personal
interviews.

Application form:
The short listed candidates from the written / technical test shall be asked the fill the company
Application from before proceeding further.
Personal Interview:
 The candidates shall have to face personal interview.
 The candidates have to face an interview panel with the following members.
 The concerned department Head
 The HR head
The Interviews shall record their evaluation and comments on the interview Rating sheet.
Offer Letters:
 On being selected, a candidate shall be issued an “Offer Letter” if he is not joining
immediately. Offer letter explains the terms & conditions of employment.
 A formal appointment letter shall be issued only after successful completion of pre-
employment formalities and on the date of joining for positions below
general ,level ,the HR head of the hospital shall sign the offer letter.
 For positions below general manager level, chief operations officer of the
Visakhapatnam Lotus Hospitals For Women & Children’s shall sign the letter.
HUMAN RESOURCES:
 Once this procedure is completed, the candidate needs to submit the reports to the
department of HR for further processing.
Appointment letter
on completing all pre-employment formalities , a candidate shall be issued an “Appointment
Letter” on the day of joining.
Terms & conditions of Appointment:
Probation:
 Every employee employed by the organization irrespective of the qualification
and previous experience shall be probation for a period of 1 year.
 This period gives both the employee and the organization an opportunity to
determine each other’s initial expectations.

31
  His employment shall be confirmed only after the successful completion of
probation.

 During the initial 3 months employment will not be assigned direct

responsibility but will work under the supervision of a senior employee. On
completion of 3 months the employee is put through a competency test by the
concerned HOD, if found competent he/she will be assigned direct
responsibility.
Placement:
 Placement of employees in jobs shall solely be based on their competencies
evaluated during interview by the HOD.
 At the time of interview or during the period of employment staff requests
for assignment based on cultural values & religious beliefs shall be
considered.
Joining formalities:
On the day of joining-
 On the day of joining the candidate shall receive the “appointment Letter” along with
their jobs description (refer to job description manual), a copy of service rules book
and a copy of induction manual.
 The candidate needs to submit the following on the date of joining.
a) Submission of copies of certificates & testimonials.
b) Proof of date of birth.
c) Relieving letter from the previous employer / service certificate from the previous
employer.
d) 3-pass port of size photographs.
The candidate shall have to complete the following formats.
a)PF Nomination from – wherein the candidate declares one of the family member as a
nominees.
b)Dependent’s declaration from for Health Insurance wherein he can nominate a maximum of
5 dependents from his family to be covered under this scheme.
c) gratuity Form
d)Bank Application from for opening a Bank Account.

32
  Once all these formalities have been done, the candidate shall be allotted an
“Employment Number “which shall serves as a basis for all future correspondence.
 The candidate shall be given a uniform requisition slip (wherever applicable) which
he needs to produce in the main stores & collect his/her uniform.
 The candidate shall be given two copies of “joining report”, one which he submits at
the time office and the other to his department Head.
 The candidate shall be given a temporary ID card. He/she then has to sign in the
attendance register placed everyday for attendance till he gets a permanent ID card.
 A personal file shall be maintained for every employee joining the organization.
 All further correspondence pertaining to the employee joining the organization
Contract Employees:
Employees recruited through contractor are seen by the HR head before he/she is
recruited into the contractor’s rolls.
INDUCTION:
All new Employees of the organization shall attend a Hospital industry Program(IP)
within 2 weeks of joining the organization. The (IP) shall be conducted at the quality office,
wherein the Human Resources Dept.co-ordinates with the quality office in providing
Company Orientation Program for the new employees on basic information and functional
aspects of the job whenever posted. The Visakhapatnam Lotus Hospitals For Women &
Children’s shall cover aspects such as
 History of Hospital industry
 Vision/mission of the organization
 Quality policy
 Top Management
 Employee Benefits
 An introduction to the various departments and its functional aspects and relevance .
 Quality systems and its functionalities
 Employee rights and responsibilities
 Orientation to service standards
 Departmental training with regards to on job requirements

33
 INDUCTION &ORIENTATION
ACTIVITY AND RESPONSIBILITY:
S.NO ACTIVITY RESPONSIBILITY

1. The Induction shall be conducted HR Department& Hospital

at a centralized location at the industry Administrator
corporate office and the first day
shall be common for all functional
categories of employees.
2. conduct a company specific HR Department & Quality
orientation program to familiarize Office
all employees with the Hospital
industry environment in which
they shall be working

3. Conduct a Departmental specific HOD

Orientation Program to familiarize
all employees with the
environment in which they shall
be working

34
 DATA ANALYSIS AND INTERPRETATION

4.1. Which of the sources of recruitment and selection are used in Visakhapatnam Lotus
Hospitals For Women & Children’s?
a. Internal b. External c. Both
Table:4.1: . Sources used in recruitment and selection

Options Internal External Both Total

Responses 10 30 10 50
Percentage 20 60 20 100%

Chart :4.1

10 10

External
Internal
Both

30

INTERPRETATION:
It was found that about 60% of the recruitment and selection is done internal by external and
both sources, internal sources are used more than the external, both sources. Employees are
hired mostly from internal sources like present employees, employee referrals, previous
applicants etc…..

35
 4.2. Which of the following external sources are used for recruitment in Visakhapatnam
Lotus Hospitals For Women & Children’s?
a. Advertisement b. Campus recruitment
c. Consultancies d. All of the above

Table: 4.2: External Sources used in recruitment

Options Advertisement Campus Consultancies All of the Total
recruitment above
Responses 32 6 2 10 50
Percentage 64 12 4 20 100%

Chart:4.2:

Respondents

10

Advertisement
campus recruitment
2 Consultancies
All of the above

6
32

INTERPRETATION: It was found that 64%of the employees are recruited through the
advertisement and all the above and10% of the employees are selected by the campus
recruitment 6%and employees are selected by the 2% consultancies. Advertisement and

36
campus recruitment and consultancies are the major sources which provided eligible
candidates for the hiring in Visakhapatnam Lotus Hospitals For Women & Children’s.

4.3 Are you satisfied with the recruitment process ?

a. Strongly Agree b. Agree c. Can’t say
d. Disagree e. Strongly Disagree

Table:4.3EMPLOYEES PERCEPTION ABOUT RECRUITMENT PROCESS:

Options Strongly Agree Can’t say Disagree Strongly Total
Agree Disagree
Responses 19 24 3 1 3 50
Percentage 32 48 6 2 6 100%

Chart:4.3:

Respondents
3
3 1
Strongly Agree
Agree
19 Can't say
Disagree
Strongly disAgree

24

INTERPRETATION: It was found that 48% of employees are satisfied with the recruitment
process, 32?% of employees strongly agree, 6% of employees can’t say and strongly disagree
and 2% of employees disagree adopted by Company. However, some of the respondents
thought there should be some changes in the existing recruitment process of the organization.

37
INTERPRETATION: Employees likely most personal interviews and written exams in
organization. Personal interview is mostly used method of selection followed by written
exam. Employees selected in Apollo hospitals are finally selected by a personal interview
taken by the HOD.
4.5. Myself satisfied with the selection process.
a. Strongly Agree b. Agree c. Can’t say
d. Disagree e. Strongly Disagree
Table:4.5: Perception of employees towards selection process:

Options Strongly Agree Can’t say Disagree Strongly Total

Agree Disagree
Responses 25 15 7 3 0 50
Percentage 50 30 14 6 0 100%

Chart:4:5.

Responses
3
7
Strongly Agree
Agree
Can't say
Disagree
25
Strongly disAgree

15

38
INTERPRETATION: Employees are satisfied with the selection of organization is 50%
strongly agree , 30% is agree,14% is can’t say,6% is disagree to the responses. However, the
remaining is of the opinion that there should be some change in the recruitment and selection
process of the organization.

4.6. Do you think innovative techniques like stress test, psychometric test and personality
test should be used for selection?
a. Yes b. No

Table:4.6:Techniques used for selection

Options Yes No Total
Responses 14 36 50
Percentage 28 72 100%

Chart:4:6.

Responses

14 yes
No

36

INTERPRETATION: It was found that 28% of the respondents were of the opinion that
stress test, psychometric test and personality tests should be used for the selection, while the
others were satisfied with the existing recruitment and selection process. Most of the
employees in Visakhapatnam Lotus Hospitals For Women & Children’s are unaware of these
types of tests as they are mostly fresher’s.
4.7.Does your company follow different recruitment process for different grades of
employment?

39
a. Yes
b. No

Table: 4.7:Recruitment process used for different grades of employees:

Options Yes No Total
Responses 42 8 50
Percentage 84 16 100%

Chart: 4.7:

Responses

8 yes
No

42

INTERPRETATION: It was found that different recruitment process is adopted for

different grades of employment. Like, for the recruitment of trainers in Visakhapatnam Lotus
Hospitals For Women & Children’s knowledge is considered more and for the developers
technical knowledge is given importance. Some employees not understanding the grades of
organization .

4.8. How do you rate HR practices of the Hospital industry?

a. Excellent b. Good
c. Average d. Bad

40
 Table:4.8:Hospital industry HR practices:
Options Excellent Good Average Bad Total
Responses 15 30 5 0 50
Percentage 30 60 10 0 100%

Chart:4.8.

Responses

Excellent
5 Good
Average
20 Bad

25

INTERPRETATION:
60% of the employees feel that HR department is good where and 30% say that excellent,
where as 10% says it average .some employees are not happy as they have to spend a little
more time if they have to take demo training sessions.

4.9.Is there any contract signed by employees while joining the organization?
a. Yes b. No

INTERPRETATION: Above chart shows that almost 20% employees said no and 80% said
yes they have to sign a bond while joining . Employees have to submit one of their original
certificates in the time of their joining and they cannot leave this organization before one
year. If the employees agree to these conditions then they are moved to next round of
interview. some employees are not signed in bonded.

41
4.10. Are you comfortable with the HR policies of the Hospital industry?
a. Yes b. No

Table:4.10Comfortable with the HR Policies

Options Yes No Total

Responses 50 0 50
Percentage 100 0 100%

Chart:4.10:

Responses

Yes
No
100%

INTERPRETATION: 100% of employees are comfortable to HR policies of the

organization.

4.11. Since how many years have you been working with this organization?
a.0-3Years b.3-5 Years
c.5-10 Years d. More than 10Years

42
 Table:4.11:How many years have you been working:

Options 0-3years 3-5years 5-10years More than Total

10years
Responses 20 5 15 10 50
Percentage 40 10 30 20 100%

Chart:4.11

Responses

10 0-3years

20 3-5years
5-10years
more than 10 years

15
5

INTERPRETATION: From the chat that 20% employees are working for more than 20%
years. Even no of employees working between 10% employees are working for 5-10 years.
And 10% employees are working in 3-5 years,20% employees are working 0-3 years.

4.12.For internal recruitment are the vacancies declared public?

a. Yes b. No

43
 Table:4.12: Internal recruitment vacancies are declared public

Options Yes No Total

Responses 35 15 50
Percentage 70 30 100%

Chart:4.12:

Responses

15
Yes
No

35

INTERPRETATION: Vacancies are declared in 70% of the employees. some

vacancies are don’t declared in 30% of the organization.

4.13. Do you think organization is using satisfactory methods of interview?

a. Yes b. No

44
Table: 4.13Using satisfactory methods of interview
Options Yes No Total
Responses 35 15 50
Percentage 70 30 100%

Chart:4.13:

Responses

15 Yes
No

35

INTERPRETATION: Employees said that the using in 70% of the using satisfy
methods.30% of the employees not satisfying the interview methods.

4.14. How do you rate the selection method of the organization?

a. Good b. Average c. Poor

Table: 4.1: Rate the selection method:

Options Good Average Poor Total
Responses 35 12 3 50
Percentage 70 24 6 100%

45
 Chart: 4.14.Rate the selection method:

Responses

3 Good
Average
12 Poor

35

INTERPRETATION: In this organization selection method is good.70% 0f the good,24%

of the average and 6% of the poor .

4.15. In selection procedure, which types of interview process do you like the most?
a.HR interviews b. Functional interview
c. HOD interviews d. None
Table:4.15: Selection procedure ,interview process like
Options HR Functional HOD None Total
interviews interviews interviews
Responses 14 8 28 0 50
Percentage 28 16 56 0 100

Chart:4.15

46
 Responses

14
HR Interviews
Functional Interviews
HOD Interviews

28 None

INTERPRETATION: Employees said that the 56% of the HOD interviews ,28% of the HR
interviews and 16% of the functional interviews .Employees most like the HOD interviews
and HR interviews in this organization.

4.16. Which is the most important quality of organization looks for in a candidate?
a. Knowledge b. Past experience
c. Discipline d. All

Table: 4.16Quality of organization looks for in a candidate

Options Knowledge Past Discipline ALL Total
experience
Responses 24 6 11 9 50
Percentage 48 12 22 18 100%

Chart:4.16

47
 Responses

9 Knowledge
Past experience

24 Discipline
All

11
6
INTERPRETATION: Employees said that the 48% of the knowledge,12% of the past
experience, 22% of the discipline,18% of the all. Most important quality in employee is
knowledge and experience.
4.17. Which the information is asked about gender, marital status, race & age are classified?
a. Validity questions b. Legal questions
c. Illegal questions d. Leading questions

Table:4.17:Gender ,Marital status ,Race & Age,

Options Validity Legal Illegal Leading Total

questions questions questions questions
Responses 23 2 10 15 50
Percentage 46 4 20 30 100%

Chart:4.17

48
 Responses

15 Validity questions
23 Legal questions
Illegal questions
Leading

10
2

INTERPRETATION: Employees said that the gender, martial status, race & age are 46%
validity questions , 30% leading question, 20% illegal questions and 4% is legal question that
is response of employees.
4.18.The employees are satisfied with the health, safety, welfare facilities provided by the
organization?
a. Strongly Agree b. Agree c. Can’t say
d. Disagree e. Strongly Disagree

Table:4.18:Satisfied with the Health, Safety, Welfare facilities

Options Strongly agree Can’t say disagree Strongly Total

agree disagree
Responses 18 12 12 7 1 50
Percentage 36 24 24 14 2 100%

Chart:4.18

49
 Responses

1
7
Strongly Agree
Agree
18 Cant say
Disagree
Strongly Disagree
12

12

INTERPRETATION: Employees are satisfied with the health, safety and welfare facilities
said that 36%of the strongly agree,24% of the agree, 24% of the can’t say,14% of the
disagree,2% of the strongly disagree.

4.19.Are you satisfied with your organization salary increment policy?

a. Yes b. No c. Can’t say
Table:4.19: Satisfied with organization salary increment policy
Options Yes No Can’t say Total
Responses 20 19 11 50
Percentage 40 38 22 100

Chart:4.19:

50
 Responses

11 20 Yes
No
Can't say

19

INTERPRETATION: about 40% of employee are satisfied the organization salary

increment policy because most of the employee in the organization consider that the salary
increment policy is good, 38% of employee are not satisfied the organization salary
increment policy because most of the employee is not agree what increment they had given is
not up to the mark as per their profession and 22% can’t say anything because they want to
do the work what salary organization provide to the employee they are happy. So alternative
hypothesis is accepted.

4.20.Are you satisfied with pre- employment health checks to the organization?
a. Agree b. Disagree c. Satisfied d. Can’t say

Table:4.20: Satisfied with pre-employment health checks

Options Agree Disagree Satisfied Can’t say Total

Responses 27 13 10 0 50
Percentage 54 26 20 0 100

51
 Chart:4.20

Responses

10

Agree
Disagree
Satisfied
Can't say
27

13

INTERPRETATION: Employees are satisfied with the pre-employment health checks

54%of the agree,26% of the disagree and 20%of the satisfied with the organization.

FINDINGS
The collected data are analyzed and general observations has proven that Visakhapatnam
Lotus Hospitals For Women & Children’s has done remarkable job in its Human Resource
Department.
The main findings are as follows:
1. In Visakhapatnam Lotus Hospitals For Women & Children’s employees feel that the
HR department is good.
2. The recruitment and selection process is satisfied the employees.
3. About 90% of the employees are satisfied with the recruitment and selection.
4. Most of the employees prefer in HOD interviews.
5. Mostly external sources of recruitment are considered.
6. About 100% of employees feel that they are comfortable working with the current HR
policies of the organization .
7. The policy of the organization is to submit one of the original educational documents
and cannot leave the company for 1 year.
52
 SUGGESTION

From the findings I can suggest Visakhapatnam Lotus Hospitals For Women & Children’s
Limited, New Kopperla, Visakhapatnamam District following things for the more
effectiveness of recruitment and selection process and HR policies.
 Recruitment must be done analyzing the job firstly which will make it easier
and will be beneficial from the hospital point of view.
 More emphasis should be given on internet and advertisement so that more
and more candidates apply for the jobs and it will be easy to find the right
employee among them.
 The recruitment and selection procedure should not be too lengthy and time
consuming .
 Company should try to use the internal recruitment process first because it
incurs less cost and acts as a motivational factor to the employees.
 Provided training to employees so that get better knowledge , skills and
attitude.
 Company should amend some parts of their HR policies for better
effectiveness.

53
 CONCLUSION

Recruitment is the process of searching for perspective employees and stimulating and
encouraging them to apply for jobs in the organization. And selection is selecting the
candidate at the right time in the right place.
Employees of Apollo hospitals are satisfied with the current/ existing recruitment and
selection process. Apollo hospitals is recruiting their employees mainly through consultancies
are the mediator between the organization and the candidates as it serves the requirements of
employees as well as the organization. Lotus Hospitals For Women & Children’s
Visakhapatnam Limited recruits their employees in a external sources.
Employees are also well aware about the various sources and methods of recruitment and
selection. Lotus Hospitals For Women & Children’s Visakhapatnam Limited has to
implement innovative techniques in selection process like HOD interviews.

54