HOUSE RULES │ Malaysia

April 2024

These are our House Rules which may change from time to time and apply to all our facilities operating under different brands.

Accommodation
1. Centre access: Office and Co-working customers have 24/7 access to their centre (unless local restrictions apply). Virtual Office
and Membership customers have access to centres during manned hours (weekdays, 8:30 a.m. to 6:00 p.m.) unless otherwise
arranged with the Community Manager of the designated centre. We shall provide use of conference rooms and private offices
subject to availability and upon reservation only. We shall also provide business and administrative support services on demand
(to the extent available). Use of these services may be subject to additional fees.

2. You may not put up any signs on the doors of your accommodation or anywhere else that is visible from outside the rooms you
are using without written approval from the local business centre team. We reserve the right to charge a fee for any signage and
to specify its design to ensure it remains in keeping with the Centre's design.

3. Taking care of your property: You must take good care of all parts of the business centre, its equipment, fittings and furnishings
that you use. You must not alter any part of it.

4. Keys and security: Any keys, entry cards or key fobs which we let you use remain our property at all times. You must not make
any copies of the keys and/or entry cards or allow anyone else to use them without our consent. Any loss must be reported to
us immediately and you must pay a reasonable fee for replacement keys or cards and of changing locks, if required.
Access devices (keys, cards, fobs) – Access devices to the building, centre, and offices are limited to the number of occupied
workstations. Additional devices may be purchased for a one-time activation fee; fee is available upon request. Where
applicable, all persons receiving access devices must complete the ID verification process, including two forms of ID, one being a
photo ID. This rule improves security levels of the business centre. If you are permitted to use the business centre outside
normal working hours, it is your responsibility to lock the doors to your accommodation and to the business centre when you
leave. This is to ensure the safety of individuals and property at the business centre.

5. Day Office and Coworking monthly allocation policy: For 5 day and 10 day Memberships as well as Virtual Office Plus, cancelation
of a Day Office or Coworking booking less than 10 days from the booking date will not be refunded to the monthly allocated days.
The monthly allocated days cannot be carried over to future months or used for meeting rooms. Private office assignment is at
our sole discretion and all usage subject to our house rules.

Use
6. You shall not leave open any corridor doors, exit doors or door connecting corridors during or after business hours. For security
purposes and if you do so, it will be at your own risk. All corridors, halls, elevators and stairways shall not be obstructed by you
or used for any purpose other than egress and ingress. You can only use public areas with our consent and those areas must
always be kept neat and attractive.

7. Your name and address: At your request and cost, we are happy to include your name in the house directory at the business
centre, where this facility is available. You must not use our name in any way in connection with your business.

8. You and your guests shall conduct themselves in a business-like manner both inside Your office(s) accommodation and
throughout the property; proper business attire shall be worn at all times; the noise level will be kept to a level so as not to
interfere with or annoy other customers; and you will abide by our directives regarding security, keys, parking, and other such
matters common to all occupants. You agree to maintain your accommodation in good condition throughout the duration of the
agreement, specifically, your accommodation will be kept clean (e.g., free of rubbish and any food storage) so as not to draw or
attract pests/vermin. You confirm your office(s) is free of items not related to general office use, including without limitation
medical waste, needles, bodily fluids and the like.

9. Equipment: You shall not, without our prior written consent, store or operate in your office(s) or the business centre(s), any
computer (excepting a personal computer) or any other large business machine, reproduction equipment, heating equipment,
stove, radio, stereo equipment or other mechanical amplification equipment, audio and/or video surveillance equipment,
security alarms, vending or coin operated machine, refrigerator, boiler, or coffee equipment. Additionally, you must not conduct
a mechanical business therein, do any cooking therein, park any electric powered vehicle, or use or allow to be used in the building
where the business centre is located, oil burning fluids, gasoline, kerosene for heating, warming, or lighting. No article deemed
hazardous on account of fire, or any explosives shall be brought into the business centre. No offensive gases, odours or liquids
shall be permitted. No firearms shall be permitted. The business centre is intended to be used solely for office use.

10. Weapons: No weapons concealed or otherwise, shall be permitted. No member of the community or sales team has the ability
to waive this provision, or to authorize you to have weapons on these premises. If you are found to be in violation of this rule,
your agreement will be immediately terminated, with zero tolerance.

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11. The electrical current shall be used for ordinary lighting, powering personal computers and small appliances only unless written
permission to do otherwise shall first have been obtained from us at an agreed cost to you. If you require any special installation
or wiring for electrical use, telephone equipment or otherwise, such wiring shall be done at your expense by the personnel
designated by us.

12. You may not conduct business in the hallways, reception area or any other area except in your designated office without our
prior written consent.

13. You shall bring no animals into the building other than assistance animals.
Basepoint and Central Working locations: Dogs are permitted provided they are kept strictly under control and do not become a
nuisance to other occupiers. Whilst in the centre unless in the customers’ unit, dogs should always be on a lead. Fouling by
dogs is not permitted under any circumstances within the centre and they should be exercised away from the centre.

14. Complimentary Office/Virtual Office membership: Your complimentary membership can be used in any of our participating
locations. Use of our business lounges is governed by the membership terms and conditions.

15. Co-work and Office memberships: All members must check in at reception. Checking in will constitute a day’s usage against the
member’s allocated days per month.

16. When booking a day office, you must select the correct number of people to attend. This will ensure the correct size room is
available and pricing can be correctly quoted for you. All day office occupants included in the booking may access and use
internet services free of charge. The day office customer must provide their guest(s) with the booking reference so they can
access the internet. Office Membership customers are permitted one guest free of charge.

17. You shall not use the business centre for manufacturing or storage of merchandise except as such storage may be incidental to
general office purposes. You shall not occupy or permit any portion of the business centre to be occupied or used for the
manufacture, sale, gift or use of liquor, narcotics or tobacco in any form.

18. No additional locks or bolts of any kind shall be placed upon any of the doors or windows of the business centre by you nor shall
any changes be made to existing locks or the mechanisms thereof.

19. Customers may only solicit other customers for business or any other purpose through centre approved channels (e.g., through
noticeboards and networking events held at the centre).

20. All property belonging to you or any of your employees, agents or invitees shall be at the risk of such person only and we shall
not be liable for damages thereto or for theft or misappropriation thereof.

21. Smoking: Smoking of any type i.e., nicotine, electronic, vaping or any other form, shall be prohibited in all public areas, including
conference and training rooms. No smoking shall be permitted at any time in any area of the Business Center (including open or
closed offices).

22. Health & safety: In order to ensure that all Centre users have a safe and secure working environment, you, your employees and
visitors must comply with all health and safety requirements set out by us, by law and as are otherwise applicable to the Centre.
Therefore, in the event that you expect to have multiple/numerous visitors, depending on the specific circumstances, we may
require you take an additional office or meeting room space at current rates to accommodate those visitors, or those visitors
may be refused access to the centre. So please discuss any high-volume visitor requirements you may have with your centre
team in advance.

23. You will not use the co-working shared space for meetings or free guests. Day offices or meeting rooms should be used to
accommodate these needs, charged at the standard rates.

24. Our employees and customers have the right to work and carry out their duties in an environment free from any threatening or
abusive behaviour. We reserve the right to terminate your agreement in the event of any such behaviour towards our staff or
customers in our centres.

25. You may use your designated office for hybrid working (excluding coworking desks). Hybrid working is defined as having more
individuals registered with access to your office than the specified maximum allowable occupants for that office at any one time.
The management of individuals accessing your office is your responsibility and should be managed through your online account.
At no time may the number of individuals working in your accommodation exceed the maximum number of occupants allowed.
A hybrid supplemental monthly fee will be payable by you for each individual above the maximum occupants allowed. This hybrid
supplement is MYR169 per occupant per month.

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Services & obligations
26. Furnished office accommodation: You will not affix anything to the windows, walls or any other part of the office or the business
centre or make alterations or additions to the office or the business centre without our prior written consent.
Your office(s) and the property will be used in a business-like manner at all times by you and your guests and free of behaviour
which could be considered a material breach of the agreement including but not limited to sleeping, inappropriate or indecent
conduct, or unsanitary use of the accommodation.

27. Use of the facilities: We are happy to discuss special arrangements for the use of the facilities outside the business centre
standard opening hours or, the standard working days where the business centre is located. There may be an additional charge
for such special arrangements. This can be discussed at the time of arrangement.

28. All the pay-as-you-use services are subject to the availability of the business centre staff at the time of any service request. We
will endeavour to deal with a service request at the earliest opportunity and provide the additional service you require, but we
will not be held responsible for any delay.

29. If in our opinion, we decide that a request for any pay-as-you-use service is excessive, we reserve the right to charge an additional
fee at our usual published rates based on the time taken to complete the service. This will be discussed and agreed between us
at the time you make such a request.

30. Services provided by your community team will be available during standard opening hours. Internet access and phone lines are
available after hours and weekends. Where an active phone line is in use, if you/we move your agreement to another location
or your agreement is suspended due to non-payment, your phone number associated with the line will no longer be available
and a new number will need to be assigned.

31. Mail acceptance policy: For Virtual Office customers with mail handling service, we will not accept any items exceeding 4.5 kgs
(10 lbs.) in weight, 46 cms (18”) in any dimension, 0.03 cubic meters (1 cubic foot) in volume. Items of larger size will only be
accepted upon mutual prior agreement.
For all customers, receipt of packages that contain any dangerous, live or perishable goods shall be entitled in our absolute
discretion to return any uncollected items or refuse to accept any quantity of items it considers unreasonable or unlawful. We
do not guarantee or assume responsibility for any of the services hereunder.
Note: We may charge an administrative fee if we feel that there is an excessive volume of mail received and processed by our
team on your behalf.
Note: We may charge an administrative fee if we feel that there is an excessive volume of mail received and processed by our
team on your behalf.

32. We hold no liability over loss or damage of delivered or any in transit goods.

33. In selected centres we use camera recording for security purposes, whereby signage will be clearly posted.

34. Know Your Customer (KYC) requirements: For some services we provide, local regulation may require that we obtain confirmation
of personal and business identification/documentation from you. Where this is a requirement, we will only be able to commence
those services you have contracted for once you have provided the requested information.

35. Harassment: You and your officers, directors, employees, shareholders, partners, agents, representatives, contractors,
customers, or invitees shall be prohibited from participating in any type of harassing, discriminatory or abusive behaviour to our
team members, other customers or invitees, verbal or physical in the business center for any reason. We have a zero tolerance
policy towards any workplace harassment and violence. Any breach of this rule is a material breach of your agreement (not
capable of remedy), and your agreement may be terminated immediately, and services will be suspended without further notice.

36. Fair usage: Where unlimited services (e.g., telephone calls, printing, scanning etc.) are included within a service package, these
are subject to a fair usage as defined by us. We reserve the right to limit or withdraw your use without notice if we feel you are
in breach of fair usage.

37. Parking: You and your guests agree to follow and comply with the parking rules we and the building management set forth as it
relates to the use of the parking lot. A copy of the rules is available to you upon request or will be posted within the parking
area.

38. Disputes: If you dispute any amount in an invoice, you must give us prompt written notice of the disputed amount. You have the
duty to prove the disputed amount was billed in error and, if there is an actual billing error, we shall correct it with a credit note,
and the outstanding invoice will be immediately payable. If you fail to prove an error in the billing, the disputed amount shall be
undisputed, due immediately and subject to applicable late fees.

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Our service agreement
39. Cross default: You agree that, if you are in default under any agreement with us (or with any of our affiliates), we may, without
prejudice to any other rights, withhold any services to be provided under this agreement with respect to such default (including
access to any accommodation). We may use any funds held by way of retainer under this agreement to discharge any unpaid
sums due to us (or our affiliates) under any agreement with us (or with any of our affiliates).

40. Company and contact information: It is your responsibility to keep the information and key contact details we use to
communicate with you up to date through the app or online account. This includes but is not limited to email addresses, phone
numbers and company address.

41. Company name change: If there is a need to change the name of your company, requests must be made through your online
account. Please note that you can request to receive up to three invoices regenerated with your new company name. These
invoices can only be generated for the last three invoice periods before the date the change was made.
Depending on your country there might be additional documentation required before the name change can take effect.

42. Subordination: This agreement is subordinate to our lease or agreement with the owner of the building in which the centre is
located and to any other agreements to which our agreement with the building owner is subordinate.

43. Address usage: Our address can be used as a business address but not always as a legal company address. Please check with
the Community Team if our building address may be used as a legal company address.
Where available and with our approval, you can use our building address as your legal company address whilst there is an
active service agreement in place, and you are compliant with local Know Your Customer (KYC) regulations.
There is a monthly charge for this service; please confirm pricing with your Community Team.
It is your responsibility to remove any reference to our address as your business or legal address when the agreement ends, or
you fail to comply with our use of legal address requirements. Failure to do so within ten working days of the agreement end
date will result in a charge of MYR8,260.

44. Online account/app: All day-office and meeting-room bookings, copies of your agreement, correspondence and a downloadable
statement of account are available via your online account or on the app. These are accessible at your convenience to actively
manage your account. All administration of your agreement can be managed online through our website or mobile app.
You can log into your online account simply by going to the website and clicking ‘Log in’ at the top of the screen. The app is
available in both the Apple and Android stores.

45. Each company can receive mail at their home centre but is only allowed one company name per agreement. Office customers
may receive mail for each occupant’s name. Virtual Office customers may receive mail for up to three named contacts per
agreement. Service for additional company names or contacts must be purchased under separate agreements.

Fees
46. Activation fees: There will be a one-time, non-refundable per-occupant fee for Office and Coworking (dedicated desk) customers,
a per-location fee for Virtual Office customers and a per-person fee for Memberships. This fee will cover all aspects of onboarding,
administration and setup. For Office and Coworking (dedicated desk) customers, there will be a fee for each new occupant that
is added. If there is no occupant, one activation fee will be charged. If there is a move to a different office in the same location
no fees will be assessed if the occupants do not increase. For moves to a new location (at your request) all occupants will be
assessed a fee as they will have to be set up again at the new location. For Virtual Office customers a new activation fee will only
be assessed if there is a move to a new location (at your request). If you switch product (e.g., change from Virtual Office to Office)
you will be charged the relevant activation fee for the new product.

47. Standard services: The standard fee and any fixed, recurring services requested by you are billed in advance. Where a daily rate
applies, the charge for any such month will be 30 times the standard fee. For a period of less than a month the standard fee will
be applied daily. All services will renew automatically at the prevailing market rate.
If you would like to stop a recurring service, please speak with your community team; they will be able to remove the service
starting from the next calendar month from your request.

48. Pay-as-you-use (one off) services: Fees for pay-as-you-use services, plus applicable taxes, in accordance with our published rates
which may change from time to time, are billed in arrears.

49. Unlimited coffee & tea/Kitchen amenity service: Allows you and your visitors access to unlimited self-service coffee and hot
beverages and is charged per office occupant. You can opt out of this service through your online account.

50. Office restoration service: A fee of MYR72 per square meter for each occupied office will be charged upon your departure or if
you, at your option, choose to relocate to different rooms within the centre. We reserve the right to charge additional reasonable
fees for any repairs needed above and beyond normal wear and tear.

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 51. Annual Indexation: For all agreements with a term greater than 12 months, or a month-to-month agreement not terminated
within 12 months, the indexation applied is 2.5%. In high-inflation countries, indexation may be applied on a quarterly basis based
on the start date of the agreement. The indexation rate that is applied is based on the current inflation rate at the time of it
being applied (not at the time of signing the agreement). Please speak to your Community Team at any time to request the
current indexation rate.

52. Business continuity service: Business continuity is a service that is provided for 3 months following your departure (agreement
end date) from the business centre, to cover the management of mail, calls and visitors. Prices can be obtained upon request.
Description:
a) We will provide a pre-recorded message on your existing phone confirming your new number.
b) Should any visitors come to the centre, our professional receptionist team will give them the new office address. Also
provided is a one-page flyer with your new contact information to make it easy for visitors to find you.
c) We will continue to collect mail to ensure correspondence is not missed. If you choose to have them forwarded to the new
address, we will do so at the preferred customer rates and a credit card must be on file.
For customers who sign an office agreement dated August 1st, 2016 to present, the Business continuity service is optional.
If the Business Continuity package is not purchased:
• Phones will be disabled with no forwarding message.
• Mail will be returned to sender.
• No information will be given to customers other than they no longer have space there

53. Late payment: We incur extra costs if you pay late. We will therefore charge you an administration fee of,
a) Office: MYR110 as well as the late payment charge equal to 5% of your overdue balance under MYR4000 if the payment
is late. For balances equal to or greater than MYR4000, an administration fee of MYR220 and as well as the late
payment charge equal to 5% will apply.
b) Virtual Office: MYR50 as well as the late payment charge equal to 5% of your overdue balance if the payment is late.
If your account becomes grossly overdue, you may be charged further collection fees that we incur in administering your account.

54. Insufficient funds: You will pay a fee of MYR132 or the maximum amount permitted by law for failed payments due to declined
credit cards, insufficient funds from direct debit payments or returned checks.

55. Call charges: Charges will not be applied for call transfers to your voicemail but will be applied when transferring a call to a
nominated number. Call charges are based on local telecom rates and vary dependent on destination to local, national and
international numbers.

56. Main line answering: The ‘main line answering’ service for any of the Office and Virtual Office products is not intended for main
sales lines, large marketing campaigns, call centres and/or main customer support lines. We reserve the right to charge an
additional fee of MYR5.30 per call, should your business exceed 80 calls a month.

57. Retainer/deposit: For Office customers, retainers are calculated at least two times the highest agreed monthly fee during the
term, unless otherwise agreed in writing. For Virtual Office and Co-Working customers, retainers are calculated at least one time
the highest agreed monthly fee during the term, unless otherwise agreed in writing. Top up retainers are charged automatically
to meet the minimum amount for each product which is calculated upon renewal or when moving to a different office.
For security we will only return retainers/deposits via bank transfer or ACH (North America only).

58. Heating and air-conditioning (HVAC): Where HVAC is provided in the building and on the floor, it will be available during our
business hours. Any out of hours requests for additional HVAC may incur a fee. Please speak to your Community Team for more
information.

Liability
59. Mail: You release us from any liability arising out of or incurred in connection with any mail or packages sent or received on your
behalf.

Force majeure
60. We shall have no liability to you under this agreement if it is prevented from, or delayed in, performing our obligations under this
agreement or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including
(without limitation) strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious
damage, disease or quarantine restrictions compliance with any law or governmental order, rule, regulation or direction,
accident, fire, flood, storm or default of suppliers or subcontractors.
Our obligation to perform our obligations shall be suspended during the period required to remove such force majeure event.
We shall notify you as soon as reasonably possible of the force majeure event and propose a suitable alternative accommodation
(if any) in the same business centre or in another available business centre.

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IT and technology policy
61. Introduction

This policy applies where you wish to use our Telecommunication and Internet connectivity services and equipment.
We are considered a Downstream Service Provider (DSP), which means we provide a personalised connection to the Internet
which is managed and protected via a firewall.
Our Internet service provides you with an Internet connection that provides regular business activity such as web browsing, the
ability to send and receive electronic communications, access to business applications and the like.

62. Our Internet and telecommunications

a) Content. You acknowledge that we do not monitor the content of information transmitted through our telecommunications
lines or equipment, which includes, but is not limited to, Internet access, telephone and data lines (“Telecommunications
Lines”).
You further acknowledge that we are merely providing a conduit for your Internet transmissions, similar to a telephone
company, and that we accept no liability for the content of transmissions by you.

b) Restrictions. Our Internet service may be used only for lawful purposes and shall not be used in connection with any
criminal or civil violations of state, federal, or international laws, regulations, or other government requirements. Such
violations include without limitation theft or infringement of copyrights, trademarks, trade secrets, or other types of
intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; violation of
export control laws or regulations; libel or defamation; threats of physical harm or harassment; or any conduct that
constitutes a criminal offence or gives rise to civil liability. You are responsible for maintaining the basic security and virus
protection of your systems to prevent their use by others in a manner that violates the service agreement. You are
responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

c) You cannot interfere or install equipment that interferes with or disrupts the functioning of our own equipment or the
equipment of our other customers. This will be considered as a breach to these house rules.

d) We take no responsibility for personal or other third-party data that belongs to customers and is left on our copiers or
visible on the network.

e) Security violations. You are prohibited from engaging in any violations of system or network security.
Our Internet service may not be used in connection with attempts - whether or not successful - to violate the security of a
network, service, or other system. Examples of prohibited activities include, without limitation, hacking, cracking into,
monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing
viruses or other harmful software. We reserve the right to suspend the Internet access upon notification from a recognized
Internet authority or ISP regarding such abuse. We may disconnect your equipment and withhold services if we consider
that your hardware or software is, or has become, inappropriate for connection to our network. You are responsible for
your own virus or malware protection on your systems and hardware.

f) Our Internet services are only available at our locations and connection to our network is only permitted at those locations
or via our provided services. You must not create any links between our network and any other network or any
telecommunications service without our consent.

g) Revisions to this policy. We may modify this policy at any time, with or without notice.

h) Special requirements:
− It is to note that a number of ports are blocked through our firewall for outbound traffic such as: H323, Napster_8888,
Nbdatagram, Nbname, RealPlayer-grp, TCP-135, TCP-139, TCP-1433, TCP-1434, UDP-1434.

i) DISCLAIMER OF LIABILITY FOR THIRD PARTY PRODUCTS. As part of our services to you, we may provide third-party Internet
access and computer hardware and software (“Third-party services”). WE DISCLAIM ANY AND ALL LIABILITY, INCLUDING
ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR WRITTEN, FOR SUCH THIRD-PARTY SERVICES.
YOU ACKNOWLEDGE THAT NO REPRESENTATION HAS BEEN MADE BY US AS TO THE FITNESS OF THE THIRD-PARTY SERVICES
FOR YOUR INTENDED PURPOSE.

j) DISCLAIMER OF LIABILITY FOR YOUR EQUIPMENT. ALL CUSTOMER EQUIPMENT STORED IN OUR TELECOMMUNICATIONS
ROOM IS STORED AT YOUR OWN RISK. WE DISCLAIM ANY AND ALL LIABILITY FOR SUCH EQUIPMENT AND SHALL NOT BE
LIABLE FOR ANY LOSSES OR DAMAGE TO SUCH EQUIPMENT.

k) DISCLAIMER OF INDIRECT DAMAGES FROM LOSS OF SERVICE. We do not provide any service level agreement to you
regarding provision or loss of service for your Internet services. We shall not be liable for any indirect damages, including
lost profits, arising out or resulting from any loss of service or degradation of connectivity/access to the Internet with the
service agreement, even if the other party has been advised of the possibility of such damages. The foregoing shall apply,
to the fullest extent permitted by law, regardless of the negligence or other fault of either party.

House rules, page 6 / 7

Additional clauses for Signature and Spaces branded locations
1. Business Club:

a) Access: All members will have access to the Business Club between 8am – 6pm Monday to Friday or such time as is agreed
with us. Outside of these hours the area will be closed and secured. We are however entitled to reserve parts of the Business
Club at any time.

b) Fair usage: The Business Club is designed to be enjoyed by members and guests for temporary use and not as a place for
continuous everyday work. If we feel that a member’s use of the space is impeding other members from having fair use of
the space, we might ask that they adjust their membership or moderate their use. If you are leaving a seat that you are
working from for any length of time, please take your belongings with you or place them in a locker. We reserve the right to
move a member’s belongings if left too long and taking up required seats.

c) Meeting rooms: All members have access to the business club which includes a number of informal meeting room spaces.

d) Events: Events can be hosted in various areas within the business club. If you are interested in holding an event, please ask
reception for further details. Setting up and dismantling an area of the business club for an evening event should only take
place after 3pm in order to prevent noise disturbing other members.

2. Café-deli: Where available the Café deli is generally open during office hours. Typical hours of operation will vary per location,
but we are permitted to vary those hours of operation without notice. Each member is required to clear away consumed food
and drinks and leave the area clean for other members and guests. Alcohol purchased from the Café deli may only be consumed
on the premises. We don’t allow alcohol to be consumed in the business club that has been bought off the premises. All members
consuming alcohol must be above the local legally approved drinking age. We are not responsible for injury, damage or other
incidents related to alcohol consumption within the Business Club. Anyone who appears to be intoxicated will be asked to leave
the premises.

3. Food and drink (including alcoholic drinks) brought in from outside the centre should not be consumed in the café area or meeting
rooms within the Business Club.

Additional clauses for The Clubhouse branded locations

1. Access: The Clubhouse is exclusively for The Clubhouse members (pay as you use options available for other IWG brand
members).
All members will have access to the Business Club between 7:30am – 7pm Monday to Friday or such time as is agreed with The
Clubhouse.
Outside of these hours the area will be closed and secured. The Clubhouse are however entitled to reserve parts of the Business
Club at any time.

2. Fair usage: With the exception of the dedicated desks and private office space The Clubhouse is designed to be enjoyed by
members and guests for temporary use and not as a place for continuous everyday work. If we feel that a member’s use of the
space is impeding other members from having fair use of the space, we might ask that they adjust their membership or moderate
their use accordingly. No more than 4 hours on average is considered fair.
If you are leaving a seat that you are working from for any length of time (30 minutes or longer), please take your belongings
with you or place them in a locker. We reserve the right to move a member’s belongings if left too long and taking up required
seats.
If working alone, please make use of the Hot Desk Area rather than space designed for Meetings.
When making or receiving long/loud phone calls, use of the phone booths should be made where possible.

3. Events: Events can be hosted in various areas within the Business Club. If you are interested in holding an event, please ask
Reception for further details. Setting up and dismantling an area of the Business Club for an evening event should only take place
after 3pm in order to prevent noise disturbing other members.
We don’t allow alcohol to be consumed in The Clubhouse other than for agreed, organised event bookings.
Any attendees consuming alcohol must be above the local legally approved age, the Clubhouse is not responsible for injury,
damage or other incidents related to alcohol consumption within The Clubhouse. Anyone who appears to be intoxicated will be
asked to leave the premises.

4. Food and drink: Where available the Clubhouse Deli is generally open during office hours. Food and beverage (including alcoholic
drinks) brought in from outside the centre should not be consumed in the meeting rooms or open area within The Clubhouse.

House rules, page 7 / 7