Credentialed Community Language (CCL)

Candidate Instructions

OFFICIAL

1
 Credentialed Community Language (CCL) Candidate Instructions

Contents
Credentialed Community Language (CCL) Candidate Instructions 1

Reminder for candidates.....................................................................................................................3

Equipment & system requirements.....................................................................................................3

Rules and policies................................................................................................................................4

Test rules....................................................................................................................................................4
Repeats policy............................................................................................................................................5
Pauses & corrections..................................................................................................................................5
Direct vs indirect speech............................................................................................................................6

Test instructions..................................................................................................................................7
Pre-test instructions...................................................................................................................................7
Check your equipment 7
Practice test 7
Online system check at least 48 hours before your test 7
Receive link to your test 7
On test day.................................................................................................................................................7
Before the test starts 8
During the test 8
After your test 9
Support.......................................................................................................................................................9
Troubleshooting 9

2
 Credentialed Community Language (CCL) Candidate Instructions

Reminder for candidates

 Familiarise yourself with the Credentialed Community Language test page.
< https://www.naati.com.au/migration-assessments/ccl/ >
 Read the Terms and conditions < http://naati.com.au/resources/terms-conditions >
 Understand the assessment process including how NAATI will assess your language use.
Note: This test is not a professional certification. If you pass the CCL test, you are not certified to work as an
interpreter or a translator.

Equipment & system requirements

Please read the specifications carefully below.

You will need the following to sit this test:

Laptop or computer with the following:

 Working camera and microphone.

 A power cord/connector.
 Windows 10 or higher, Mac OS 11 (Big Sur) or higher, ChromeOS and most Linux distributions (64-bit
Ubuntu 14.04+, Debian 8+, openSUSE 13.3+, or Fedora Linux 24+).
 Latest version of Google Chrome browser installed.
 You will be prompted to download and install the ProctorExam Google Chrome extension during your
system check.
 Note: The test platform requires the use of Google products. Candidates must be able to access and
use these without interference to sit the test.
 Note: A laptop or computer issued by your workplace may block access to the test platform due to
firewall settings.

Wired headset or earphones, compatible with your laptop or computer are recommended to minimise
external noise.

 The use of Bluetooth or wireless headsets is not allowed due to risk of connectivity issues during the
test.

Phone or tablet (in addition to the laptop or computer):

 With a working camera

 You will be prompted to download and install the ProctorExam app (34MB) during your system check.
This app is compatible with Android 4.1 or higher or iOS (Apple) 10 or higher.
 Note: Huawei P30, Google Pixel, Sony Xperia, Iphone 6 and OnePlus are not compatible with the
ProctorExam app.

3
 Credentialed Community Language (CCL) Candidate Instructions

Internet connection:

 At least 10mbps download speed, 1.5mbps upload speed, and internet speed (ping) of 25 milliseconds
or less
 You can check your internet speed on < www.speedtest.net >
 Note: using a public WiFi network or computer with firewalls (such as a computer issued by your
workplace) that block access to the test platform may result in access to the test being restricted.

It is your responsibility to make sure your equipment is suitable and will function for the entire test. Failure to
do so may result in your test being invalidated or cancelled with no refund. Small screens (such as laptop
screens) may make it harder for you to see everything clearly. We recommend that your electronic devices be
connected to a power source for the duration of your test.

Rules and policies

Any non-compliance with NAATI’s test rules and policies below may result in the test being invalidated or
cancelled with no refund.
In addition to the below, you must also read and familiarise yourself with the Terms and Conditions.

Test rules
 You are expected to be courteous and respectful towards NAATI support staff before, during and after
the test.
 If the identity of the person taking the test cannot be confirmed, test results will not be issued.
o NAATI only accepts current passports (from any country) or Australian or New Zealand-issued
ID documents, such as driver’s licences or a proof of age card. You can see the different forms
of ID we accept here < https://www.naati.com.au/resources/application-requirements/ >. If
you need assistance, please email us at [email protected] a week before your test
day.
 If you miss your test date or time, you will not be tested and will not receive a refund.
 You must ensure you have reliable equipment (laptop, phone and headphones) and the minimum
required internet speed available on their test day. If the test cannot proceed due to a faulty device or
slow internet, it will be cancelled.
 Devices (including mobile phones, laptops, tablets and other smart devices such as smart watches)
other than the devices being used to take the test must be turned off and positioned in a different
room. Only one screen is allowed at any given time.
 The test is audio and video recorded.
 All suspicious behaviour will be flagged, and you may be contacted for clarification.
 Any candidates caught cheating, including using a device to record or photograph test materials or
communicate with a third party, will have their test cancelled, test results will not be issued, and the
candidate may be banned from sitting future NAATI tests.

4
 Credentialed Community Language (CCL) Candidate Instructions
 No electronic resources (dictionaries, web browsing, live caption or transcription features) or typing of
notes are permitted. You may take notes with a pen and loose sheets of paper.
 Your test performance must be less than 20 minutes. That includes the recordings of the dialogue
segments and your performance only.
o The time taken to navigate between dialogues or segments, read instructions or upload your
responses is not counted towards this time.
o NAATI may stop assessing your test performance when the recording reaches 20 minutes if your
test runs for longer than that.
 Candidates must begin interpreting within 5 seconds of the chime sound. Long pauses may result in
marks being deducted, particularly if it results in the total test recording going for longer than 20
minutes.
 By participating in the test, you agree to maintain the confidentiality of the test materials.
 Refer to the Terms and Conditions < https://www.naati.com.au/resources/terms-and-conditions/ >
for the rescheduling and cancellation policy.

Repeats policy
If you do not understand a segment and need to repeat it, press ‘Finish attempt’ then press the ‘Start’ button
again. The whole segment will replay.
Note: You can only repeat one segment per dialogue without penalty. If you repeat more than one segment
per dialogue, marks will be deducted from your score.
Please see the graphic below which explains the difference between a dialogue and a segment.

5
 Credentialed Community Language (CCL) Candidate Instructions

Pauses & corrections

If you take long pauses or repeatedly correct your interpreting, this will distract from the flow of the
“conversation” assessed during the test. Marks may be deducted by the examiners.
 If you realise that you have made an error, you are allowed to correct yourself before continuing. You
should preface your correction with an explanation, such as “Sorry, I’ll just say that part again.”
 Candidates must begin interpreting within five (5) seconds of the chime sound. Long pauses may
result in marks being deducted, particularly if it results in the total test recording going for longer than
20 minutes.

Direct vs indirect speech

Direct speech or speaking in the first person is more common and acceptable in both formal (legal, medical
and law enforcement scenarios) and informal (community interpreting) interpreting settings.
Indirect speech or third-person style is not acceptable in interpreting.
If you interpret a sentence or a segment in indirect speech during your test, marks may be deducted by the
examiners. Your test may be invalidated if you interpret the entire dialogue(s) in indirect speech.

Below are two examples demonstrating the difference between direct and indirect speech.

Example 1
Direct speech: “I’m asking local residents how we can improve our park facilities.”
Indirect speech: “The councillor said to the residents, ‘How can we improve our park facilities?'”

Example 2
Direct speech: “We had to spend 10 hours at the airport to get a connecting flight.”
Indirect speech: “They said that they had to spend 10 hours at the airport to get a connecting flight.”

6
 Credentialed Community Language (CCL) Candidate Instructions

Test instructions
Pre-test instructions
Check your equipment
Make sure you have the right equipment to take the test, including a laptop/computer, wired headphones,
second device such as phone or tablet and fast internet connection. See section: ‘Equipment & system
requirements’ above.
Note: If you use hearing aids, please inform NAATI at least one week before your test date. Send pictures and
the model number of your hearing aids to [email protected]

Practice test
You will receive a link to a practice test in your test confirmation email from NAATI. These practice tests are
run on the test platform, Televic, so you will have the chance to get familiar with the system before your test
day. You can use this as many times as you like before your test starts.

Online system check at least 48 hours before your test

One week before your test day, you will receive an email from ProctorExam with instructions on how to set up
for your test.
You must complete a system check, following the instructions in the email, at least 48 hours before your test.
This must be completed using the same setup as you will use on your test day (i.e. same computer, phone,
headphones, location, internet connection).
If you have not received this email from ProctorExam one week before your test, check your spam/junk folder.
If it is not there, please email us at [email protected] so that we can follow up for you.

Watch the video on how to complete the system check < https://youtu.be/tUPCHT66CWo >
Note: We recommend you use wired headphones for your test to provide the best quality audio, but it is not a
requirement. However, Bluetooth headphones are not allowed.

Receive link to your test

You will receive a link for your actual test from ProctorExam once you have completed your system check.

On test day
On your test day, you will have access to live chat support from NAATI during your test to assist with any basic
technical issues. You can also get help by emailing [email protected]
Note: You will not receive a link to sit the test until you have completed the system check. See pre-test
instructions above.

7
 Credentialed Community Language (CCL) Candidate Instructions
Your test confirmation email will tell you what time you can access the test until. We recommend accessing the
test at least 30 minutes before the end of the test session so that we can assist with any basic technical issues.

Before the test starts

 Set yourself up in a location free from distractions, background noise and other people. The test
location will be checked at the start of the test.
 Have a glass of water, loose sheets of paper and pen, and your identity document ready (see rules
about the type of ID allowed in the 'Test rules' section above).
 Set up your equipment, using your computer or laptop to do the test on (wired headphones are
recommended) and a phone or tablet used as a second camera to record your equipment. This device
must be positioned beside you so that NAATI can see you taking notes. See section: ‘Equipment &
system requirements’ above.
 No second screen allowed.
 Turn off any other devices in the room and remove them from the room.
 Click the test link in your email to begin the test.
 Your test will be recorded for assessment and security purposes. This recording will be retained by
NAATI for a period of 3 months after the marking of your test is completed. The recording will begin
immediately to capture what is happening before and after the test to ensure candidates are
complying with the test rules and policies.
 ProctorExam will perform the pre-test administration and set up including checking your identity and
your surroundings. It may take up to 10-15 minutes to complete the set up, but this won’t affect your
test time.
o You will need to provide proof of your identity by showing your identity document (see rules about
the type of ID allowed in the 'Test rules' section above) to the camera when asked. Read about
identity verification of test candidates here < https://www.naati.com.au/resources/identity-
verification/ >
Watch the video about setting up on test day here < https://youtu.be/Y-ze7CTMsBY >

During the test

 Leaving the test environment during a test session is not allowed. You are not able to pause the test or
leave the room until your test is complete due to security requirements.
 A sample dialogue segment will be available for you to test your microphone and headphones.
 During the test, you will hear an audio recording of the first person speaking. After each segment has
played, a chime will sound, and then you will interpret what they have said back to the other person in
the other language.
 You must begin interpreting within 5 seconds of the chime sound. Long pauses may result in marks
being deducted, particularly if it results in the total test recording going for longer than 20 minutes.
Read the full list of rules and policies above.
 Your test performance must be less than 20 minutes. That includes the recordings of the dialogue
segments and your performance only. Time taken to navigate between dialogues or segments, read

8
 Credentialed Community Language (CCL) Candidate Instructions
instructions or upload your responses is not counted towards this time. NAATI may stop assessing your
test performance when the recording reaches 20 minutes if your test runs for longer than that.
 Once your test is complete and you have uploaded all of your responses, you should click ‘Finish Exam’
to stop the recording. The test session will end.

Watch the video on how to complete your test here < https://youtu.be/Q_6iiGRgXTE >

After your test

Congratulations on finishing your test!
Your test will now be marked by NAATI examiners, and you will receive your results via email within 4-6 weeks
from [email protected]
Read more about test assessment, results and applying for a review of your test results here.
< https://www.naati.com.au/migration-assessments/ccl/ >

Support
Please note:
NAATI operates during business hours. We will respond to emails between 9am to 5pm Australian Eastern
Time < https://www.timeanddate.com/worldclock/australia/canberra >.
 For general help or assistance, including help with rescheduling or refunds that you cannot resolve
through your myNAATI account, email us at [email protected]
 For technical questions or queries relating to your specific test, email us
at [email protected]
 On your test day, you will have access to live chat support from NAATI staff during your test to assist
with any technical issues or you can get help be emailing [email protected]

Troubleshooting
Watch a video on troubleshooting during an online test here < https://youtu.be/m0HABXksX_E >