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QCRC

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15 views

QCRC

Uploaded by

Karim JAOUHARY
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Q.R.Q.

C
Quick Response Quality
Control

M Davies - Aug 2009


WHAT IS QRQC ?
(Quick response Quality Control)

QRQC is based on "San Gen Shugi".

San Gen Shugi is a Japanese expression meaning "the three reals":


Gen-ba: the real place
Gen-butsu: the real part
Gen-jitsu: reality

Apply QRQC principles in the field each day, and by learning from experience
in the field:

NO IMAGINATION, JUST FACTS.


Q.R.Q.C Methodolgy

Data driven activity based on either


•Voice of the customer
•Voice of the process
HOW DOES QRQC WORK ?
• Multi Skilled Teams (QA/Eng./Prod./Logistics)
• Daily Meetings to evaluate Concerns (Data Collection)
• Top 3 Concerns Targeted
• Quality Tools used to investigate Root Cause of Concerns
• Team members Tasked with activities
• Aggressive task completion times ( TODAY !!!) - CONTAINMENT
• Feedback on Task progress in Daily meeting
• Track & Monitor Improvements – Display - Highly Visible to all
• Update data record sheets to capture Improvements - ratchets
• Brief whole Team on introduced changes – inc. operators
QRQC in Action

• The 1st step in QRQC is to agree STANDARDS

• Standards agreed with customer or set Internally

Standards make Quality Control

OBJECTIVE not SUBJECTIVE


QRQC in Action

• The 2nd step in QRQC is to ensure TRACEABILITY

• Traceability back to Shift, Operator & Time of


Production

This would highlight any Special Cause events


QRQC in Action

• The 3rd step in QRQC is ‘Monitoring & Data Collection’


Any Root Cause Analysis must use Accurate and current
data
Utilise 8D Problem Solving
Core Tools to be used for Root Cause Analysis
Two Failure Types – Process Failure – How defect made
Inspection Failure – Why Not Deteceted

Data Driven Decision


QRQC in Action

• The 4th step in QRQC is FEEDBACK

• Feedback to Operators all Concerns


•Visual Management

THE MAN ON THE JOB KNOWS THE PROCESS BEST


QRQC in Action

• The 5th step in QRQC is to IMPROVE THE PROCESS

• Any Improvements introduced have to be highlighted


to all and any Process control documentation updated
with any new parameters (Ratchet Device to hold gains)
•E.g Countermeasure Audits

Display Highly Visible for all to see


QRQC SUMMARY

The QRQC attitude: Quick Response Quality Control


How can we make more progress in quality?
The future is decided in the field, by being in close touch with day-to-day production.
Commitment from everybody is vital.
The principle of QRQC as applied by My Company.

QRQC is a change of culture, of mindset.


QRQC is not a tool or a system. It is a quality culture.
Key factors for success: management commitment to the change of culture.
The key question: What did you improve yesterday?
Why QRQC?
QRQC improves responsiveness and efficiency in problem -solving.
How?
By defining priorities and assigning responsibilities.

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