Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?

attempt=2953115&cmid=273762

Started on Wednesday, March 20, 2024, 10:13 AM

State Finished
Completed on Wednesday, March 20, 2024, 10:16 AM
Time taken 3 mins 19 secs Back Next
Feedback Congratulations, you passed the quiz.

Question 1

Correct

Points out of 1.00

In IBM Process Mining, what does “conformance checking”

do?

Compares the activity, performance, and costs of a current

process with various “what-if” scenarios.

Compares expectations about process behavior with 

reality.

Identifies process key users, relations between resources

and roles, and ensures compliance.

Verifies that a human user actually follows the steps that a

documented process says they are supposed to take.

Question 2

Correct

Points out of 1.00

According to the World Economic Forum, what percentage of of

organizations are expected to reduce costs by cutting
operational expenses?

80%

77%

63%

86% 

1 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 3

Correct

Points out of 1.00

Back Next

IBM Robotic Process Automation requires the use of a

particular database management system to be able to operate
on Red Hat OpenShift. The client needs to provide entitlement
for this database software. What is the required database
management system?

IBM Db2

Oracle Database

Microsoft SQL Server 

Amazon Redshift

Question 4

Correct

Points out of 1.00

What do the Process Mining and Task Mining capabilities in

IBM Process Mining allow you to do?

Combine system behavior from process mining and 

desktop activity from task mining for a detailed view of
the process at a different level of granularity.

Compute the return-on-investment (ROI) for an

automation activity.

Extract and transform data from disparate data sources,

such as relational databases.

Extract process information from an application’s event

logs.

2 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 5

Correct

Points out of 1.00

Back Next

The IBM Robotic Process Automation (RPA) capability can be

purchased as a standalone offering or by using IBM Cloud Pak
entitlements. Which of the following statements about the
availability of the standalone offering is true?

The standalone offering is only available for on-premises

deployments using Red Hat OpenShift.

The standalone offering is only available for on-premises

deployments using a traditional installer.

The standalone offering is available for both on- 

premises and software-as-a-service (SaaS)
deployments.

The standalone offering is only available through a

software-as-a-service (SaaS) deployment model.

Question 6

Correct

Points out of 1.00

Which one of the following competitors does NOT play in the

Process Mining space?

Microsoft

Appian

Celonis

Pegasystems 

3 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 7

Correct

Points out of 1.00

Back Next

IBM is relatively new to the Robotic Process Automation (RPA)

market, having acquired this technology through the WDG
Automation acquisition in 2020. However, analysts are already
impressed by what IBM now offers in this space. Which analyst
firm ranked IBM as a “Major Contender” in 2022?

Forrester

Everest Group 

International Data Corporation (IDC)

Gartner

Question 8

Correct

Points out of 1.00

When selling IBM Process Mining it is important to identify the

buyer persona for the business process a build a relationship.
For an Order to Cash process who is the typical buyer persona?

Chief Risk Officer

Chief Revenue Officer 

Chief Information Officer

Chief Operating Officer

4 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 9

Correct

Points out of 1.00

Back Next

You are presenting IBM Robotic Process Automation (RPA) to a

room full of people as part of a client briefing. Somebody
raises a concern about the use of robots eliminating jobs. How
do you respond?

You admit that this is a regrettable side-effect of new

technology, but that it’s no different than other technical
revolutions throughout the last 100 years and is
something we must accept.

You describe how RPA does not change people’s jobs or

tasks in any way. RPA is only used to make existing
automated digital processes more efficient than they
already are.

You explain that the use of robots should improve 

productivity, allowing people to focus on more high
value work. This can accelerate growth and create
jobs.

You agree that most companies will reduce their

workforce due to automation, but this will be offset by all
of the new jobs related to designing and programming
robots and AI software.

Question 10

Correct

Points out of 1.00

Process Mining software-as-a-service (SaaS) is available in the

SaaS offering for which one of the following Cloud Paks?

Cloud Pak for Business Automation 

Cloud Pak for Network Automation

Cloud Pak for Watson AIOps

Cloud Pak for Integration

5 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 11

Correct

Points out of 1.00

Back Next

Which one of the following steps is NOT a typical step in the

Process Mining journey?

Design improvement strategy

Data collection & preparation

User interview 

Process discovery & intelligence

Question 12

Correct

Points out of 1.00

You just completed a proof of concept and are ready to

validate your sizing with the client so you can complete the
proposal. The client is not interested in hosting the RPA
Control Center in their own cloud and asked to have IBM host it
using a SaaS offering. Which of the following is the correct
sizing tool to use?

Sales Configurator

Excel Sizing Calculator

COOL

FlexPoint Calculator 

6 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 13

Correct

Points out of 1.00

Back Next

IBM Robotic Process Automation Studio includes a number of

business-friendly commands for building bots. What number
below is closest to the amount of commands available?

100

400

300

600 

Question 14

Correct

Points out of 1.00

IBM Robotic Process Automation (RPA) allows clients to

quickly and easily create chatbots. These chatbots can be
accessed through a variety of channels. Which one of the
following answers correctly lists some of the channels
supported by RPA?

Zendesk, Facebook, Kik

Microsoft Teams, Slack, Instagram

Slack, Telegram, Facebook 

Kik, WhatsApp, Zendesk

7 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 15

Correct

Points out of 1.00

Back Next

Your client is very interested in getting started with IBM

Robotic Process Automation (RPA), but they want to start
small. You’ve mutually decided that a starter pack – the IBM
RPA Platform – would be a great way for them to embark on
their RPA journey, but still allows them to grow in the future.
What is included in the IBM RPA Platform?

2 x Environment, 1 x Attended Bot, 2 x Unattended Bot,

Decisions

1 x Environment, 2 x Attended Bot, 1 x Unattended 

Bot, RPA Studio, OCR, NLP

2 x Environment, 4 x Attended Bot, 4 x Unattended Bot,

RPA Studio, OCR

1 x Environment, 2 x Attended Bot, 2 x Unattended Bot,

Workflow, Decisions

Question 16

Correct

Points out of 1.00

In IBM Process Mining what feature is used to trigger actions

when specific process behavior is detected?

Insights

Services

Monitors 

Triggers

8 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 17

Incorrect

Points out of 1.00

Back Next

IBM Process Mining can use data from application event logs
to automatically generate a visual representation of a process.
Only three pieces of information are required to create process
visualizations. What are these three pieces of information?

Process ID, owner logged into the application, and

elapsed time of event

Process ID, activity name, and timestamp

Business unit name, activity name, and elapsed time of 

event

Activity name, owner logged into the application, and

timestamp

Question 18

Correct

Points out of 1.00

Which IBM product can be used to transform RPA automations

into skills, allowing business users to leverage existing
automation in their everyday activities?

IBM watsonx Orchestrate 

IBM watsonx.ai

IBM API Connect

IBM watson.data

9 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 19

Correct

Points out of 1.00

Back Next

IBM Process Mining is a technology that can be applied in any

kind of industry and to any kind of business process. What are
two core business processes that almost every company has
within its supply chain, where there are usually several
opportunities for process improvement and automation?

Account management, procure to pay

Order to cash, procure to pay 

Customer services, order to cash

Customer services, meter to cash

Question 20

Correct

Points out of 1.00

Which of the following is NOT a competitive advantage for IBM

Process Mining?

SaaS only 

Task Mining

Flexible deployment

Multilevel Support

10 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 21

Correct

Points out of 1.00

Back Next

What tool is used to monitor usage of both the server and

client components of the IBM Robotic Process Automation
(RPA) standalone offering?

RPA License Manager (RLM)

IBM License Metric Tool (ILMT) 

RPA Deployment Tracker (RDT)

Cloud Pak License Service (CPLS)

Question 22

Correct

Points out of 1.00

If a client wishes to raise suggestions for future product

enhancements to IBM Robotic Process Automation, how can
they do that?

They can post their suggestion to the client-accessible

#rpa_client_feedback channel in Slack.

They can enter their suggestions on the IBM Ideas 

portal.

They can open a customer support ticket and raise the

suggestion with the support agent.

They should contact their IBM Sales representative to

have them pass it along to the product management team.

11 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 23

Correct

Points out of 1.00

Back Next

Which one of the following is NOT a driver of licensing and

pricing for IBM Process Mining in Cloud Paks?

Analyst Users

Processes
Events

Operations Users 

Question 24

Correct

Points out of 1.00

Expert Lab Services offers a number of services to assist

clients with IBM Robotic Process Automation. Which one of the
following is NOT a service that is offered?

Quickstart

Discovery Workshop

Teacher Days 

Infrastructure Build

12 z 13 20.03.2024, 15:23
Introduction to Robotic Process Automation and Process Mining Level... https://learn.ibm.com/mod/quiz/review.php?attempt=2953115&cmid=273762

Question 25

Correct

Points out of 1.00

Back Next

Why is the “digital twin” in IBM Process Mining considered to

be a key differentiator?

It is the digital representation, in an IBM proprietary

format, of physical mouse movements and keystrokes
registered from a human user.

It uses muliti-object process mining to represent 

complex processes in a simple way.

It uses a foundational model to discover actionable

insights from the event log.

It is an automated, but unoptimized, bot that performs the

exact same steps that a human user takes to accomplish a
task.

13 z 13 20.03.2024, 15:23