PECB Certified ISO 21001

Lead Implementer Training

Exercises

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 Certified ISO 21001 Lead Implementer
Exercises Form
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Exercise 1: Reasons to implement the ISO 21001 standard

You have approached the top management of an educational organization to suggest
them to implement a management system for educational organizations (EOMS)
based on ISO 21001. You have already presented them the potential benefits as
stated in the Introduction of the standard, but they seem to remain unconvinced.
Therefore, please explain some additional benefits (other than those mentioned in
the standard) that the educational organization can achieve if they choose to
implement an EOMS based on ISO 21001.
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 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 2: Context of the organization

When it comes to determining the current state or analyzing the context of the
organization, there are a number of ways through which information can be gathered.
Please list and elaborate at least four (4) types of information-gathering techniques
below.
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 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 3: EOMS scope boundaries

Based on the information provided in Section 5 of the ISO 21001 Lead Implementer
training course (Scope of the EOMS), please outline the boundaries that an
educational organization should take into account when defining its EOMS scope
boundaries.
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Page 4 of 16
 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 4: The EOMS policy

For this exercise, please refer to the “Move Ahead” Language Academy case study,
and combine your knowledge of the leadership, commitment and policies in order to
provide an explanation of the importance that an educational organization’s
leadership plays in establishing, reviewing and maintaining an educational
organization policy.
In your opinion, what are the main issues in regards to the EOMS policy writing
presented in the cases study? Please elaborate and support your answer by referring
to ISO 21001 requirements and best practices provided thus far in this training.
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Page 5 of 16
 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

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 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 5: EOMS objectives

Assuming that one of the established EOMS objectives of the “Move Ahead”
Language Academy is to “cooperate with a renowned publishing house of language
learning materials, by the end of next year”, what steps would you need to take to
communicate and monitor this objective? Please elaborate your answer based on the
information gained thus far in this training.
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 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 6: Risk assessment

When referring to the “Move Ahead” Language Academy case study, one can notice
that the consultant observed – among other things – that the two new facilities did not
have any “exit” signs. Knowing that such signs are generally a requirement by
respective regulatory authorities, and that this could lead to potential risks in the
future, please elaborate what potential consequences this risk could bring and what
steps you would need to take to eliminate (control) them. Please follow the steps
provided below for all three examples.

Risk: There are no exit signs

Potential consequences
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Risk: A considerable number of employees (teaching staff that is mostly

inexperienced) are being hired to meet the increasing needs of the academy
Potential consequences
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Page 8 of 16
 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Control
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Risk: Door handles

Potential consequences
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Control
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Page 9 of 16
 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 7: Communication with interested parties

Based on the requirements of the ISO 21001 standard, please choose a topic to
communicate to the interested parties of the ABC University, and complete the rest of
the table below based on the chosen topic.

Who to
communicate Students Staff External providers
with?
Topic –
What to
communicate?

Why to
communicate?

When to
communicate?

How to
communicate?

Who
communicates?

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 Certified ISO 21001 Lead Implementer
Exercises Form
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Exercise 8: Documented information

ISO 21001 states that a management system for educational organizations shall
include documented information that is determined by the organization as necessary
for the effectiveness of the EOMS. Please list at least three (3) types of documented
information that an educational organization is required to establish to comply with
the requirements of ISO 21001. In addition, please specify at least three (3) EOMS
documented information that should be maintained as evidence by an organization.
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Page 11 of 16
 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 9: Implementation of the requirements of Clause 8 in the

ABC University
For each of the following clauses of ISO 21001, please provide an action plan with at
least two (2) concrete actions that the ABC University must undertake that would
ensure conformity to the requirements of the respective clause.

Example: Clause 10.1 Nonconformity and corrective action

 Elaboration and communication of a documented procedure defining how to identify
the required corrective actions and how to treat them.
 Maintenance of an updated list of corrective actions showing the responsible person,
the status and the deadline for each corrective action.

1. Clause 8.1.2 Specific operational planning and control of educational products

and services
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2. Clause 8.5.2 Identification and traceability

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 Certified ISO 21001 Lead Implementer
Exercises Form
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3. Clause 8.5.1.4 Summative assessment

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4. Clause 8.3.6 Design and development changes

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5. Clause 8.5.3 Property belonging to interested parties

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 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 10: Monitoring, measuring and performance evaluation

Let’s assume that the Alps Arts High School has hired you as the ISO 21001 Lead
Implementer.
 How would you measure the satisfaction of the students with the current living
and studying conditions at AAHS?

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Page 14 of 16
 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 11: Management reviews

Let’s assume that the Alps Arts High School has hired you as the ISO 21001 Lead
Implementer. They have given you the necessary human and financial resources to
perform a management review.
 How would you prepare a Management Review at AAHS? What are some of
the major subjects that should be discussed during the management review?

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Page 15 of 16
 Certified ISO 21001 Lead Implementer
Exercises Form
© 2018 PECB

Exercise 12: Treatment of nonconformities

During the internal audit that was conducted by the AAHS appointed staff, two
nonconformities were identified. Please elaborate your answers by following the
structure below.

1. A nonconformity has been raised because AAHS failed to reply in a timely

manner to students and other stakeholders’ complaints.

2. A nonconformity has been raised because AAHS failed to reply in a timely

manner to students and other stakeholders’ complaints.

Root causes:
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Corrective actions:
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3. A nonconformity has been raised related to the lack of performance evaluation of

the AAHS’s teaching staff.

Root causes:
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Corrective actions:
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