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NSDC Sample Test Paper For Students

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saurav nerkar
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495 views

NSDC Sample Test Paper For Students

Uploaded by

saurav nerkar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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NSDC Test Paper (Hospitality Part 2)

1. which of the following things should make guest comfortable

 Asking personal questions


 staring at guest
 Laughing at Guest
 Talking with smile

2. What should be considered while checking for availability of rooms

 Your personal relations with gust


 behavior of guest
 Guest request
 none of the above

3. Which of the following things are required for completing the registration details

 Tariff Details
 Room type
 Meal plan or Payment Method
 All of the above

4. Late Night registrations must be handled according to __________________

 Company policy
 your mood
 anyway you want
 Customer mood

5. Before allotting a room, which of the following things you must do?

 Cross check the details with guest


 Build personal relationship
 Take tip from the guest
 Both A&C

6. If Preferred room is not available then, what are you suppose to do?

 Ask the guest to leave


 Tell them about better hotels
 Allot alternative room
 none of the above

7. How much discount should be given to the customer?

 Any amount that you want


 more than what they have asked for
 According to wish
 minimal amount
8. Which of the following things are expected from good front office associate

 knowledge of organizational procedures


 convincing a walk in guest to stay in the hotel
 both A&B
 none of the above

9. What should you must do with guest during check in

 ask personal questions


 ask for any requirement
 tell them your story
 ask for tip

10. Which of the following things will insure that guest are satisfied all the time

 guest should be attended at every instance of their request


 guest should be assisted on their every query
 guest should be ignored when you are not in mood to interact
 both A&B

11. If a guest requests for some material consumable in the front office then what will you
do?

 arrange and deliverer the material asked


 tell them its not your job
 ignore them
 none of the above

12. What must be insured in all of the invoices

 guest signature is present


 everything is priced heavily
 no discount is provided
 All of the above

13. Which of the following statement is true in regards to invoice

 you must ask for tip before you present the invoice
 heavy discount should be provided
 payment should be made with out informing the guest
 bill should be correct and updated.

14. Entire payment should be settled, after deducting which of the following things

 advance
 discount
 both A&B
 tips

15. What should be done if the payment is directly done by the corporate entity

 ask extra payment from the guest


 the bill should be made under company name
 both A&B
 none of the above

16. A good front office associate should understand, which of the following thing.

 work output requirements


 company's targets
 importance of punctuality
 All of the above

17. Which of the following things is important for proper work flow

 trust between colleagues


 showing respect to your colleagues
 supporting your colleagues
 All of the above

18. How should you communicate with your customers

 rudely
 as per your mood
 politely
 none of the above

19. Which of the following things can insure that a customer is happy with the service

 talking rudely
 developing good repot
 embarrassing the guest
 being insensitive

20. How can you provide appropriate product and services to customer

 by understanding customer expectations


 by asking too many personal questions
 by telling jokes to customer
 by going against company's policies
21. What is necessary to improve your services

 tips
 customers feedback
 service can not be improved
 none of the above

22. Which of the following things could help you to excel at your job

 honesty
 transparency with customer
 both A&B
 none of the above

23. While engaging with customer what should be done

 intruding customer privacy


 smiling while talking
 treating customer with respect
 none of the above

24. How items or various products should be stacked

 in disorganized manner
 in organized manner
 anyway you like it
 none of the above

25. What can be done to maximize the safety where the floor is constantly wet

 give the task to junior


 use acid or detergent
 use rubber mats
 make excuses

26. Which of the following things will help you achieve top quality safety standards

 using personal protective equipments when required


 following safe techniques
 following organizational procedures
 All of the above

27. What is the benefit of learning foreign language


 you can abuse foreign customer
 you can say anything to your supervisor
 better interaction with foreign customer
 All of the above

28. What is the most suitable way to learn foreign language

 practicing without hesitation


 not practicing at all
 intruding guest privacy
 none of the above

29. How should you use the knowledge of foreign language

 mislead the customer


 objectifying women customer
 both A&B
 none of the above

30. After learning a foreign language, you must be able to do which of the following

 exhibit basic vocabulary


 speak rudely with customer
 make personal relationship with customer
 ask for extra tips

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