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No.
of Printed Pages : 2 MMPC-011
MASTER OF BUSINESS ADMINISTRATION (MBA) Term-End Examination December, 2022 MMPC-011 : SOCIAL PROCESSES AND BEHAVIOURAL ISSUED Time : 3 Hours Maximum Marks : 100 Weightage : 70%
Note : Answer any five questions. All questions
carry equal marks.
1. Explain which social processes act as
foundations of Human Behaviour in organizations. Briefly discuss how individuals who work in the organisation operate at different levels of society i.e. from micro to macro.
2. What do you understand by the term
“Behaviour” ? Explain. Describe models to understand Human Behaviour and their limitations. Give examples.
P. T. O. [2]
3. Describe Behaviour modification. Explain its
process. How does behaviour modification work in organisations ?
4. Briefly describe and discuss different sources of
conflict and their effects on organisations.
5. Write short notes on any four of the following :
(a) Dimensions of OCB
(b) Attribution
(c) Stages of Group Development
(d) Negotiation
(e) Empowerment
6. Evaluate the concept and dynamics of group
formation. Cite suitable examples.
7. Discuss the salient features of employee
empowerment. Cite the process of measuring empowerment.