PaperCut MF - Canon (MEAP) Embedded Manual

Contents
1 Document revision history .............................................................................................................. 4
2 Installation....................................................................................................................................... 5
2.1 Supported devices................................................................................................................... 5
2.2 Compatible devices ................................................................................................................. 5
2.3 System requirements .............................................................................................................. 5
2.4 Setup procedure ..................................................................................................................... 6
2.4.1 Log in to the device’s web interface as an administrator........................................... 6
2.4.2 Configure the administrator login screen of the device’s web interface ................... 6
2.4.3 Configure the device’s use of peripheral devices ....................................................... 7
2.4.4 Configure the device to allow PaperCut MF to track device jobs .............................. 9
2.4.5 Configure the device to allow PaperCut MF to apply color copy restrictions ............ 9
2.4.6 Configure the device’s scanning ................................................................................. 9
2.4.7 Configure the device’s timeout ................................................................................ 10
2.4.8 Configure the device’s Status Monitor screen ......................................................... 10
2.4.9 Configure the device’s first screen and workflow .................................................... 11
2.4.10 Install the PaperCut MF embedded application ....................................................... 11
2.4.11 Enable communication with the PaperCut MF Application Server .......................... 13
2.4.12 Verify PaperCut MF installation ................................................................................ 15
2.5 Upgrade the PaperCut MF embedded application on the device ........................................15
3 Post-install testing ......................................................................................................................... 16
3.1 Test preparation: create test users .......................................................................................16
3.2 Simple printing and copying .................................................................................................18
3.2.1 Test preparation: configure simple test user ........................................................... 18
3.2.2 Simple printing.......................................................................................................... 18
3.2.3 Simple copying .......................................................................................................... 20
3.3 Advanced copying .................................................................................................................21
4 Configuration................................................................................................................................. 24
4.1 Additional network security ..................................................................................................24
4.2 User authentication options .................................................................................................24
4.3 User authentication via swipe cards .....................................................................................26
4.3.1 Supported card readers ............................................................................................ 27
4.3.2 Handling card identifiers........................................................................................... 28
 PaperCut MF - Canon (MEAP) Embedded Manual 2024-03-18

4.4 SNMP.....................................................................................................................................30
4.5 Secure print release ..............................................................................................................30
4.5.1 User selection of an account .................................................................................... 30
4.5.2 User selection of job attributes ................................................................................ 31
4.6 Device jobs ............................................................................................................................31
4.6.1 Tracking device jobs.................................................................................................. 31
4.6.2 User selection of an account .................................................................................... 32
4.6.3 Job costs and account balances (Zero Stop) ............................................................. 32
4.6.4 Color copying ............................................................................................................ 33
4.6.5 On-device printing .................................................................................................... 33
4.6.6 Device’s scanning ...................................................................................................... 34
4.6.7 PaperCut MF’s Integrated Scanning ......................................................................... 34
4.7 Language ...............................................................................................................................35
4.8 Keyboards .............................................................................................................................36
4.9 Screen headers......................................................................................................................36
4.9.1 Header colors ............................................................................................................ 36
4.9.2 Header logo .............................................................................................................. 36
4.10 Device’s Status Monitor screen ............................................................................................37
4.11 Device’s first screen and workflow .......................................................................................37
4.12 Timeouts ...............................................................................................................................38
4.13 Cancelling Print Jobs In Progress...........................................................................................38
4.14 Config Editor .........................................................................................................................38
5 Known Limitations......................................................................................................................... 52
5.1 Limitations of the configured Reference Page Cost and maximum number of Reference
Pages Allowed ...............................................................................................................................52
5.1.1 Limitation 1: Reference Page Cost is unavailable when using USB storage devices
for on-device printing and scanning ...................................................................................... 52
5.1.2 Limitation 2: Reference Page Cost is unavailable for fax jobs on some devices ...... 52
5.1.3 Limitation 3: Reference Page Cost is lower than the actual per page cost .............. 52
5.1.4 Limitation 4: Reference Page Cost is higher than the actual per page cost ............. 53
5.2 Limitations with PaperCut MF’s Integrated Scanning...........................................................53
5.3 Phonebook contacts .............................................................................................................54
6 FAQ & Troubleshooting ................................................................................................................. 55
6.1 Determine the Canon platform.............................................................................................55
6.2 IP addresses of the PaperCut MF Application Server ...........................................................55
6.3 "Device Setup: failed to connect to …" error ........................................................................55

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6.4 The device is unable to connect to the PaperCut MF Application Server using TLS 1.1/1.2 55
6.5 Sleep mode ...........................................................................................................................56
7 Uninstall PaperCut MF – Canon (MEAP) ....................................................................................... 56
7.1 Temporarily disable PaperCut MF – Canon (MEAP) .............................................................56
7.2 Permanently uninstall PaperCut MF – Canon (MEAP) ..........................................................57

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1 Document revision history

Published date or release Details of changes made

21.2.0 5.3 Phonebook contacts

19.2.0 4.9.2 Header logo

19.1.3 Document restructure (to support the PaperCut MF

embedded application PaperCut Gen3+)

19.0.4 4.6 Card Reader support

19.0.0 4.4 Application Settings; 7.3 SNMP; 11.6 Why is the device
unable to connect to the PaperCut MF Application Server
over TLS 1.1/1.2?

2018-11-07 4.2.3 Timeouts, 4.2.3.1 Auto Reset Time

4.2.8 Scan to Folder Settings
8 Advanced Configuration

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2 Installation
This section covers the installation of PaperCut MF – Canon (MEAP).

2.1 Supported devices

Ensure that the devices on the network are listed as supported devices on the PaperCut MF for
Canon page.

2.2 Compatible devices

Ensure that the supported Canon devices on the network are compatible with PaperCut’s embedded
software solution PaperCut MF – Canon (MEAP):
• they are any of the following:
o 1st generation device with 2nd generation firmware - are ONLY compatible with the
PaperCut MF embedded application PaperCut
o 2nd generation device - are ONLY compatible with the PaperCut MF embedded
application PaperCut
o 3rd generation device - are compatible with BOTH:
▪ the PaperCut MF embedded application PaperCut Gen3+ (this is
recommended, because it has more features)
▪ the PaperCut MF embedded application PaperCut (this is not recommended,
because it has limited features)
For more information, see 6.1 Determine the Canon platform.
• they have Canon’s Access Management System (AMS) installed and available

2.3 System requirements

Ensure that the following system requirements are met:
• The following entities are available:
o Physical device – administrator and user access, and credentials
o Device’s web interface – administrator access, URL (http://[Device IP
Address]:8000), and credentials
o PaperCut MF Admin web interface – administrator access, URL, and credentials
• The latest version of the PaperCut MF Application Server is installed and running on the
network. For more information, see the PaperCut MF manual.
Note: 3rd generation devices running the PaperCut MF embedded application PaperCut
Gen3+ require PaperCut MF 19.1.3 or above.
• The networking/firewall configuration allows inbound connections to the PaperCut MF
Application Server from the devices on the configured ports. For example:
o 9191 (TCP/HTTP)
o 9192 or 9193 (SSL/TLS/HTTPS)

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2.4 Setup procedure

To install PaperCut MF (i.e. device registration and integration):
• 2.4.1 Log in to the device’s web interface as an administrator

• 2.4.2 Configure the administrator login screen of the device’s web interface

• 2.4.3 Configure the device’s use of peripheral devices

• 2.4.4 Configure the device to allow PaperCut MF to track device jobs

• 2.4.6 Configure the device’s scanning

• 2.4.7 Configure the device’s timeout

• 2.4.8 Configure the device’s Status Monitor screen

• 2.4.10 Install the PaperCut MF embedded application

• 2.4.11 Enable communication with the PaperCut MF Application Server

• 2.4.12 Verify PaperCut MF installation

Note: The navigation, instructions and images of the device and the device’s web interface are of
Canon iR-ADV C5240 of the Canon Grasmere Series. This could vary on other Canon devices.

2.4.1 Log in to the device’s web interface as an administrator

To access the device’s web interface as an administrator:
1. Log in to the device’s web interface (http://[Device IP Address]:8000).
2. Enter the required administrator credentials (such as, User Name and Password or System
Manager ID and System PIN).
3. Click Administrator Login or Log In.

2.4.2 Configure the administrator login screen of the device’s web interface
To configure the administrator login screen of the device’s web interface to default to System
Manager ID and System PIN for all devices:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > User Management > System Manager/Contact Person
Information Settings.
3. Select the Set ID and PIN checkbox.
4. In System Manager ID, enter the required administrator credentials (ID).
5. Select the Change PIN checkbox.
6. In System PIN, enter the required administrator credentials (PIN).
7. Click OK.
Note: By default, the administrator login screen of the device’s web interface now only
displays these two administrator authentication fields (System Manager ID and System PIN).
Accessing the device’s web interface as an administrator is now only possible by entering the
required administrator credentials for these two fields.

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2.4.3 Configure the device’s use of peripheral devices

Depending on the needs of your environment, you can configure the device’s use of the following
peripheral devices:
• 2.4.3.1 USB storage devices

• 2.4.3.2 USB card readers

• 2.4.3.3 USB keyboards

• 2.4.3.4 USB card readers AND USB keyboards

2.4.3.1 USB storage devices

To configure the device to allow the use of USB storage devices for on-device printing and scanning:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Preferences > External Interface > USB Settings.
3. Select the Use as USB Device checkbox.
4. Ensure the Use MEAP Driver for USB External Device checkbox is not selected.
5. Navigate to Settings/Registration > Function Settings > Store/Access Files > Memory Media
Settings.
6. Configure the Use Scan Function and Use Print Function, as required.
7. Click Ok.
8. Access the physical device and restart it.

2.4.3.2 USB card readers

To configure the device to register the peripheral input device as a keyboard emulating USB card
reader:
1. Ensure the card reader is a supported card reader (see 4.3.1 Supported card readers).
2. Log in to the device’s web interface as an administrator.
3. Navigate to Settings/Registration > Preferences > External Interface > USB Settings.
4. Select the Use as USB Device checkbox.
5. Select the Use MEAP Driver for USB Input Device checkbox.
Note: If you are using BOTH USB card readers AND USB keyboards, then see 2.4.3.4 USB card
readers AND USB keyboards.
6. Click Ok.
7. Access the physical device.
8. Restart the device.
9. Connect the supported card reader to the device.
10. Complete the installation of PaperCut MF (i.e. device registration and integration). For more
information, see 2.4.10 Install the PaperCut MF embedded application, 2.4.11 Enable
communication with the PaperCut MF Application Server, 2.4.12 Verify PaperCut MF
installation.
11. After PaperCut MF is installed on the device, configure PaperCut MF as required (i.e. enable
the Swipe card authentication option). For more information, see 4.2 User authentication
options.

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2.4.3.3 USB keyboards

To configure the device to register the peripheral input device as a USB keyboard:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Preferences > External Interface > USB Settings.
3. Select the Use as USB Device checkbox.
4. Ensure the Use MEAP Driver for USB Input Device checkbox is not selected.
Note: If you are using BOTH USB card readers AND USB keyboards, then see 2.4.3.4 USB card
readers AND USB keyboards.
5. Click Ok.
6. Access the physical device and restart it.

2.4.3.4 USB card readers AND USB keyboards

To configure the device to register and differentiate between the TWO peripheral input devices, i.e.
keyboard emulating USB card readers AND USB keyboards:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Preferences > External Interface > USB Settings.
3. Select the Use as USB Device checkbox.
4. To configure the device to register USB keyboards as peripheral input devices, ensure the
Use MEAP Driver for USB Input Device checkbox is not selected.
5. Access the physical device and restart it.
6. To configure the device to register the keyboard emulating USB card readers as peripheral
input devices:
a. Ensure the card reader is a supported card reader (see 4.3.1 Supported card
readers).
b. Complete the installation of PaperCut MF (i.e. device registration and integration).
For more information, see 2.4.10 Install the PaperCut MF embedded application,
2.4.11 Enable communication with the PaperCut MF Application Server, 2.4.12
Verify PaperCut MF installation.
c. After PaperCut MF is installed on the device, configure PaperCut MF as required (i.e.
enable the Swipe card authentication option). For more information, see 4.2 User
authentication options.
d. Use the config key ext-device.canon.card-reader-ids to list the card reader IDs (i.e.
the hexadecimal web/ HTML notation of VendorID:ProductID; for example,
09d8:0310) of the card readers that you are using. For more information, see 4.14
Config Editor.
e. Access the physical device.
f. Connect the supported card reader to the device.
g. Verify that the device’s web interface displays the following message, and then
restart the device as per the message:

Note: This message confirms that the device has registered the USB card reader as
peripheral input device. However, if this is not displayed then:

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a. Restart the device to prompt the device to register the USB card reader as
peripheral input device.
b. Verify that the device’s web interface displays the required message.
c. Restart the device as per the message.

2.4.4 Configure the device to allow PaperCut MF to track device jobs

To configure the device to allow PaperCut MF to track device jobs (such as, scan, copy, fax, on-device
printing):
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > Device Management > Display
Log.
3. Select the Obtain Job Log from Management Software checkbox.
4. Click OK.

2.4.5 Configure the device to allow PaperCut MF to apply color copy restrictions
To configure the device to allow PaperCut MF to apply color copy restrictions:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > License/Other > ACCESS
MANAGEMENT SYSTEM Settings.
Note: If ACCESS MANAGEMENT SYSTEM Settings is unavailable, it implies that it is not
installed. For more information, contact your reseller or Authorized Solution Center. You can
find their contact information in your PaperCut MF Admin web interface, on the About page.
3. Select the Use ACCESS MANAGEMENT SYSTEM checkbox.
4. Click Ok.

2.4.6 Configure the device’s scanning

Depending on the needs of your environment, you can configure the device to:
• 2.4.6.1 Allow the use of USB storage devices

• 2.4.6.2 Allow the use of the device’s Scan to Personal Folder

• 2.4.6.3 Suppress the SMTP verification prompt

2.4.6.1 Allow the use of USB storage devices

To configure the device to allow the use of USB storage devices for scanning (i.e. scanning to USB
storage devices):
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Preferences > External Interface > USB Settings.
3. Select the Use as USB Device checkbox.
4. Ensure the Use MEAP Driver for USB External Device checkbox is not selected.
5. Navigate to Settings/Registration > Function Settings > Store/Access Files > Memory Media
Settings.
6. Configure the Use Scan Function, as required.
7. Click Ok.
8. Access the physical device and restart it.

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2.4.6.2 Allow the use of the device’s Scan to Personal Folder

To configure the device to allow the use of the device’s Scan to Personal Folder:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Function Settings > Send > Limit Send Destination.
3. In Personal Folder Destination, select Login Server.

4. Click Ok.
5. Access the physical device and restart it.

2.4.6.3 Suppress the SMTP verification prompt

To configure the device to suppress the SMTP verification prompt when using the device’s Scan to
Email:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Function Settings > Common Settings > Set
Authentication Method > Device Settings.
3. Configure Information Used for SMTP Server Authentication as required.
4. Click Ok.
5. Access the physical device and restart it.

2.4.7 Configure the device’s timeout

To configure the device’s timeout:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/ Registration > Preferences > Timer/Energy Settings.
3. In Auto Reset Time, enter the required device timeout.
4. Click Ok.

2.4.8 Configure the device’s Status Monitor screen

By default, the device’s Status Monitor screen always displays its two tabs - Job Status and Job Log.
These tabs contain sensitive and personally identifiable user information (such as, usernames, e-mail
addresses, document names).
Depending on the needs of your environment, you can configure the device’s Status Monitor screen
to:
• 2.4.8.1 Always hide the Job Log tab

• 2.4.8.2 Conditionally hide the Job Status and the Job Log tab

2.4.8.1 Always hide the Job Log tab

To configure the device’s Status Monitor screen to always hide the Job Log tab:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > Device Management > Display
Log.

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3. Ensure the Display Job Log checkbox is not selected.

Note: The device always hides the Job Log tab.
4. Click Ok.

2.4.8.2 Conditionally hide the Job Status and the Job Log tab

To configure the device’s Status Monitor screen to conditionally hide the Job Status and the Job Log
tab (i.e. display only to authenticated users):
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > Device Management > Display
Job Status Before Authentication
3. Ensure the Display Job Status Before Authentication checkbox is not selected.
Note: The device conditionally displays the Job Status tab and the Job Log (i.e. displays only
to authenticated users). However, if the device is configured to always hides the Job Log tab,
then upon authentication, the device displays only the Job Status tab. The device always
hides the Job Log tab.
4. Click Ok.

2.4.9 Configure the device’s first screen and workflow

On some devices, after a user logs in, the device displays a white screen.
To configure the device’s first screen and workflow (preventing it from displaying a white screen):
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > User Management > Department ID Management >
Settings.
3. Ensure Enable Department ID Management is not selected.
4. Click Ok.

2.4.10 Install the PaperCut MF embedded application

To install the PaperCut MF embedded application on a device:
1. On your PaperCut MF Application Server, navigate to the following location:
[PaperCut MF Install Location]\providers\hardware\canon\[your
region]

2. Depending on your region, any one of the following is displayed:

• either, a README.txt file
• or, the PaperCut MF embedded application JAR file
3. If a README.txt file is displayed, then contact your reseller or Authorized Solution Center.
You can find their contact information in your PaperCut MF Admin web interface, on the
About page.
Note:
• For 3rd generation devices, the recommended PaperCut MF embedded application
versions are:
▪ either, PaperCut Gen3+ 1.0.0 or above

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▪ or, PaperCut 1.7.1 or above

• For 2nd generation devices, the recommended PaperCut MF embedded application
version is PaperCut 1.7.1 or above.
4. If the PaperCut MF embedded application JAR file is displayed, then you must:
a. Log in to the device’s web interface as an administrator.
b. Navigate to Enhanced System Application Management.
c. In Enhanced System Application File Path, click Choose File.
d. Navigate to the following location:
[PaperCut MF Install
Location]\providers\hardware\canon\[your region]
e. Depending on the device’s Canon platform, select the applicable PaperCut MF
embedded application JAR file:
• For 3rd generation devices, select any one of the following:
▪ either, pc-meap-gen3.jar
▪ or, pc-meap.jar
• For 2nd generation devices, select pc-meap.jar.
f. In License File Path, click Choose File.
g. Navigate to the location of the dealer supplied license file and select it.
h. Click Install; and then click Yes.
i. Verify that the PaperCut MF embedded application is installed:
• the Enhanced System Application Management’s Login Service table now
displays a new row.
• the new row’s Application Name column displays any one of the following,
together with the corresponding version number of the PaperCut MF embedded
application:
o For 3rd generation devices, this could be any one of the following:
▪ either, PaperCut Gen3+ x.x.x
(PaperCut Gen3+ 1.0.0 or above is recommended)
▪ or, PaperCut x.x.x
(PaperCut 1.7.1 or above is recommended)
o For 2nd generation devices, this is PaperCut x.x.x
(PaperCut 1.7.1 or above is recommended)
• the new row’s Status column displays Installed.
j. In the new row (PaperCut or PaperCut Gen3+), click SWITCH.

k. Verify that the new row’s Status column displays Start after Restart.

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l. Access the physical device and restart it.

2.4.11 Enable communication with the PaperCut MF Application Server

To enable communication between the PaperCut MF Application Server and the devices that have
been installed with the PaperCut MF embedded application:
1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Options > Advanced.
3. In the External Hardware Integration area, select Enable external hardware integration (for
supported devices only).
4. Click Apply.
5. Click Log out.
6. Log in to the device’s web interface as an administrator.
7. Click Configure PaperCut.
8. On the Configure PaperCut screen, enter the required details of the PaperCut MF
Application Server:

• Device Name — The unique name for the device that is used when registering the
device on the PaperCut MF Admin web interface.
• Server IP/Host — The IP or network address of the PaperCut MF Application Server.
• Server Port (HTTP) — The fallback HTTP port used to communicate with the
PaperCut MF Application Server (see 2.3 System requirements).
Note: If device is unable to communicate via the HTTPS/SSL port specified in the
Server port (HTTPS/binary) field, then the device attempts to communicate with the
PaperCut MF Application Server via this fallback HTTP port.
• Server Port (HTTPS/binary) — The HTTPS/ SSL port used to communicate with the
PaperCut MF Application Server (see 2.3 System requirements).
Note:
• This is mandatory for 3rd generation devices (running the PaperCut MF
embedded application PaperCut Gen3+) that will be configured with
PaperCut MF’s Integrated Scanning. This is to ensure that scanned
documents, which could have sensitive and personally identifiable user
information, are always transmitted over a secure connection.
• Ensure HTTPS/ SSL is enabled on the device.
• If device is unable to communicate via this HTTPS/SSL port, then the device
attempts to communicate with the PaperCut MF Application Server via the
fallback HTTP port specified in the Server Port (HTTP) field.
• Locale Override (optional) — Specify the default language of the device, if it is
different to the language of the locale in which the device is installed. The accepted

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values are: xx (language), xx_XX (language_region). For example, ja (Japanese),

en_US (English_United States of America).
Note:
• This is only relevant to 2nd generation devices (running the PaperCut MF
embedded application PaperCut).
• If this is not configured, then the device’s default language is the language of
the PaperCut MF Application Server (via the PaperCut MF Admin web
interface’s Options > General > Display Options > Location).
• Configuring this, however, does not change the device’s currency and paper
size values to correspond to the geographical locale of value. For example, if
the device is installed in Canada, and this field’s value is fr (French), the
device’s currency does not change to Euros. It remains Canadian Dollar.
• On 3rd generation devices (running the PaperCut MF embedded application
PaperCut Gen3+), this value is overridden by the value of the config key ext-
device.canon.locale-override.
• Debug mode — To view and access the PaperCut MF debug log files from the
device’s web interface, select the Debug mode checkbox. For more information, see
Obtaining debug logs from Canon Multi-Function Devices.
• Use SSL-TLS API — To enable 2nd generation devices (running the PaperCut MF
embedded application PaperCut) to communicate with the PaperCut MF Application
Server using the TLS 1.1/1.2 communication protocol, select the Use SSL-TLS API
checkbox.

Note: This is only applicable to relevant 2nd generation devices (running the
PaperCut MF embedded application PaperCut) that support the TLS 1.1/1.2
communication protocol (i.e. only devices with MEAP Specification Version 98). For
more information, see 6.4 The device is unable to connect to the PaperCut MF
Application Server using TLS 1.1/1.2.
9. Click Save.
Note: If the Server Port is an HTTPS/ SSL port, then the device prompts you to accept the
PaperCut MF Application Server’s SSL certificate. If the device’s SHA-1 fingerprint matches
the PaperCut MF Application Server’s SSL certificate, click Accept. For more information, see

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the PaperCut MF manual, Where is the “Fingerprint” of my Server?

2.4.12 Verify PaperCut MF installation

To verify that PaperCut MF is successfully installed (i.e. device registration and integration) on the
required devices:
1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Devices.
3. Verify that the required devices are listed without any errors in the Status column.
4. Click Log out.
5. Access the physical device.
6. Verify that the first screen on the device displays the PaperCut MF Login screen:

2nd generation devices running 3rd generation devices running

the PaperCut MF embedded the PaperCut MF embedded
application, PaperCut application, PaperCut Gen3+

2.5 Upgrade the PaperCut MF embedded application on the device

• Devices running the PaperCut MF embedded application 1.1.1 or below, cannot be
seamlessly upgraded to a newer version; and must be first uninstalled before newer version
is installed. Other settings previously configured are not retained.
• Devices running the PaperCut MF embedded application 1.2.0 or above can be seamlessly
upgraded to a newer version, while also retaining all other settings previously configured. To
upgrade the PaperCut MF embedded application on the device:
• Ensure that the device is connected to the PaperCut MF Application Server.

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• Disable the existing PaperCut MF embedded application on the device:

a. Log in to the device’s web interface as an administrator.
b. Navigate to Enhanced System Application Management.
c. In the Login Service table’s Default Authentication row, click SWITCH:

d. Access the physical device and restart it.

• Install PaperCut MF – Canon (MEAP) on the device. For more information, see 2
Installation.
• Verify that the PaperCut MF embedded application’s version number reflects the
expected value.

3 Post-install testing
After PaperCut MF is installed on the device (i.e. device registration and integration is completed), it
is recommended that you test some common usage scenarios. This is important for two reasons:
• To ensure that PaperCut MF works as expected.
• To familiarize yourself with the features and functionality of PaperCut MF.

This section covers the following post-install testing scenarios for PaperCut MF – Canon (MEAP).
• 3.2 Simple printing and copying

• 3.3 Advanced copying

3.1 Test preparation: create test users

To execute the post-install testing scenarios, ensure at least two test users are created:
• Simple test user – A user who performs simple printing and copying.
• Advanced test user – A user who performs advanced copying.

To create test users:

1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Options > User/Group Sync.
3. In Internal User Options, select Enable internal users.
4. Click Apply.

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5. Navigate to Users.
6. Click Create internal user…
7. Enter the required details for the test users as required (simple test user, advanced test
user):

8. Click Register.

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3.2 Simple printing and copying

3.2.1 Test preparation: configure simple test user

To test the simple test scenarios, ensure at least one simple test user is created. For more
information, see 3.1 Test preparation: create test users. Once created, ensure the simple test user is
configured.
To configure the simple test user:
1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Users.
3. From the User List, select the simple test user.
4. In the Account Details area, set the Balance to $50.00 and select Restricted:

5. In the Account Selection area’s Print account selection, select Automatically charge to
personal account:

6. Click Apply.

3.2.2 Simple printing

Simple printing does not involve providing the simple test user with a choice of accounts to choose
from. Printing is charged to the simple test user’s default My Personal Account.
To test simple printing, ensure the following test preparation requirements are met:
• Simple test user - A simple test user is created and configured. For more information, see
3.1 Test preparation: create test users and 3.2.1 Test preparation: configure simple test user.
• Printer queue settings - The printer queue’s Hold/Release Queue Settings are configured.
For more information, see the PaperCut MF manual.
To configure the printer queue’s Hold/Release Queue Settings:
• Log in to the PaperCut MF Admin web interface.
• Navigate to Printers.
• Select the Printer that is applicable to the device being tested.
• In the Hold/Release Queue Settings area, select the Enable hold/release queue.

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• Click Apply.
Print jobs to this printer queue are held until released by a user.
• Device functions – Printing is enabled. To enable printing:
• Log in to the PaperCut MF Admin web interface.
• Navigate to Devices.
• Select the required device being tested.
• In the Print Release area, select Enable print release.
• In the This device will display jobs for release from the selected source queues,
select at least one source queue for print release that corresponds to this device’s
configured printer queue.
• Click Apply.
• Verify that the Devices > External Device List displays the device with Print Release
in the Function column.

To test simple printing:

1. Log in to a computer as the simple test user.
2. Print a few jobs to the source queue that was selected in the Devices > External Device List
> Device Details > Print Release > Enable print release area of the device being tested.
3. Log in to the PaperCut MF Admin web interface.
4. Navigate to Printers > Jobs Pending Release.
5. Verify that the print jobs for the simple test user are being held and listed:

6. Log out of the PaperCut MF Admin web interface.

7. Log in to the device as the simple test user.
8. Verify that the print jobs for the simple test user are being held and listed.
9. To release one or many held print jobs at once, select all the required held print jobs and
click Print.
10. To delete one or many held print jobs at once, select all the required held print jobs and click
the Bin icon.
11. Log out of the device.

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12. Log in to the PaperCut MF Admin web interface.

13. Navigate to Logs.
14. After printing is completed, verify that Job Log page displays the test user’s name, simple
test user, in the User column and the Charged To column:

15. Log out of the PaperCut MF Admin web interface.

3.2.3 Simple copying

Simple copying does not involve providing the simple test user with a choice of accounts to choose
from. Copying is charged to the simple test user’s default My Personal Account.
To test simple copying, ensure the following test preparation requirements are met:
• Simple test user - A simple test user is created and configured. For more information, see
3.1 Test preparation: create test users and 3.2.1 Test preparation: configure simple test user.
• Device functions – Copying is enabled. To enable copying:
• Log in to the PaperCut MF Admin web interface.
• Navigate to Devices.
• Select the required device being tested.
• In the External Device Settings > Tracking area, select Track & control copying.
• Click Apply.
• Verify that the Devices > External Device List displays the device with Copier in the
Function column.

To test simple copying:

1. Log in to the device as the simple test user.
2. Verify that the simple test user is not provided with a choice of accounts to choose from,
and copying is charged to the simple test user’s default My Personal Account.
3. Complete copying.
4. Log out of the device.
5. Log in to the PaperCut MF Admin web interface.
6. Navigate to Logs.

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7. After copying is completed, verify that Job Log page displays the test user’s name, simple
test user, in the User column and the Charged To column:

8. Log out of the PaperCut MF Admin web interface.

3.3 Advanced copying

Advanced copying involves providing the advanced test user with a choice of accounts to choose
from. Copying is charged to the account that is selected by the advanced test user.
To test advanced copying, ensure the following test preparation requirements are met:
• Advanced test user – An advanced test user must be created. For more information, see 3.1
Test preparation: create test users.
Once created, the advanced test user must be configured.
To configure the advanced test user:
• Log in to the PaperCut MF Admin web interface.
• Navigate to Users.
• From the User List, select the advanced test user.
• In the Account Details area, set the Balance to $50.00 and select Restricted:

• In the Account Selection area’s Print account selection, select Show standard
account selection and select the required options:

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• Click Apply.
• Device functions – Copying is enabled. To enable copying:
• Log in to the PaperCut MF Admin web interface.
• Navigate to Devices.
• Select the required device being tested.
• In the External Device Settings > Tracking area, select Track & control copying.
• Click Apply.
• Verify that the Devices > External Device List displays the device with Copier in the
Function column.
• Advanced account – A test account is created. To create a test account:
• Log in to the PaperCut MF Admin web interface.
• Navigate to Accounts.
• Click Create a new account….
• In the Details & Balance area’s field Account Name, enter the name of the test
account (test account).
• Click Apply.
• Verify that the Accounts > Shared Account List page displays the test account
created.
• Click the test account.
• Navigate to Security.
• In the Control access to this account > Groups area, select [All Users]; then click
Add:

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• Verify that the Control access to this account > Groups area displays [All Users]:

To test advanced copying:

1. Log in to the device as the advanced test user.
2. Verify that the advanced test user is provided with a choice of accounts to choose from.
3. Select the required account, Test account 1.
4. Continue copying by following the device’s workflow.
5. Copying is charged to the account selected by the advanced test user, Test account 1.
6. Log out of the device.
7. Log in to the PaperCut MF Admin web interface.
8. Navigate to Logs.
9. After copying is completed, verify that Job Log page displays the test user’s name, advanced
test user, in the User column and the selected account’s name, test account, in the Charged
To column:

10. Log out of the PaperCut MF Admin web interface.

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4 Configuration
PaperCut MF is installed on the device with default settings, which are reasonable for most
environments. However, these settings can be further tweaked to suit your environment.
This section covers the configuration changes that can be made to the default settings of PaperCut
MF – Canon (MEAP).

4.1 Additional network security

By default, the PaperCut MF Application Server allows device connections from any network
address. However, communication between the PaperCut MF Application Server and the device can
be further restricted to a set range of network addresses. This provides an additional level of
security and ensures that only approved devices are connected to the PaperCut MF Application
Server.
To restrict communication between the PaperCut MF Application Server and the device to a subset
of IP addresses or subnets:
1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Options > Advanced.
3. In the Security area’s field Allowed device IP addresses, enter a comma-separated list of
device IP addresses or subnets (<ip-address1 or subnet-mask1>, <ip-address2 or subnet-
mask2>).
4. Click Apply.

4.2 User authentication options

PaperCut MF provides you with several authentication options to authenticate users when logging in
to PaperCut MF on the device.
To configure the device’s user authentication:
1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Devices.
3. Select the required device.
The available authenticate options are in the Device Details page’s External Device Settings
area:

Note: You may use any one or a combination of all the available authentication options,
including the guest and anonymous access authentication options.
The available user authentication options are:

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User authentication option Description

Username and password This is the default authentication option.

With this option, users use their domain/network username and
password.

Identity number With this option, users use their ID number. For more
information, see the PaperCut MF manual.
• Require PIN: With this option, users use their id number
and the PIN associated with the id number.
Note: Users can use an id number with or without a pre-
set and associated PIN. If using an id number without a
pre-set and associated PIN, users are prompted to set a
valid PIN to associate with the id number.

Swipe card With this option, users use their registered swipe card (e.g.
magnetic strip, smart card, RFID). For more information, see the
PaperCut MF manual.
Note: If you select this option, then see 4.3 User authentication
via swipe cards.
• Require PIN: With this option, users use their registered
swipe card and the PIN associated with the card.
Note: Users can use a swipe card with or without a pre-
set and associated PIN. If using a swipe card without a
pre-set and associated PIN, users are prompted to set a
valid PIN to associate with the swipe card.
• Enable self-association with existing user accounts: With
this option, users can use a registered swipe card or a
new, unregistered swipe card. If using new, unregistered
swipe cards, users are prompted to complete card self-
association using their username and password (i.e.
associating a new unregistered card with a required, valid
user account). After card self-association is completed,
subsequent use of the registered swipe card does not
require users to enter their credentials. You may use the
config keys: ext-device.card-self-association.use-
secondary-card-number and ext-device.self-association-
allowed-card-regex. For more information, see 4.14
Config Editor.

Allow guest/anonymous access With this option, you may choose to activate guest or
anonymous access, enabling users to be authenticated as guest
or anonymous users, as per the user specified in the Inherit
settings from user field.

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• Inherit settings from user: Enter the username of the

PaperCut MF user’s profile that is used while
authenticating users as guest or anonymous users on the
device.
• Guest access - Selecting the Allow guest/anonymous
access authentication option and also selecting one
or more of the other authentication options
(Username and password, Identity number, Swipe
card), activates Guest access. With this option:
o A Guest button, which may be customized, is
displayed on the PaperCut MF Login screen
on the device, together with the other
authentication options selected.
Note: To customize the text of the Guest
button that appears on the PaperCut MF
Login screen, use the config key ext-device.
canon.guest-access.label. For more
information, see 4.14 Config Editor.
o A user clicking this Guest button is
authenticated as a guest user, as per the user
specified in the Inherit settings from user
field.
• Anonymous access - Only selecting the Allow
guest/anonymous access authentication option
without selecting any other authentication option,
activates Anonymous access. With this option:
o A user is authenticated as an anonymous
user, as per the user specified in the Inherit
settings from user field.
o This anonymous user can view held print jobs
belonging to all users.

4.3 User authentication via swipe cards

If the Swipe card authentication option is selected (see 4.2 User authentication options, 4.3.2
Handling card identifiers), then:
1. Ensure the card reader is a supported card reader (see 4.3.1 Supported card readers).
2. For 2nd generation devices (running the PaperCut MF embedded application PaperCut),
ensure that the version of the PaperCut MF embedded application installed on the device is
at least 1.7.0 or above.
3. Depending on the peripheral input devices required, configure the following accordingly:
• ONLY USB card readers:
i. Log in to the device’s web interface as an administrator.
ii. Navigate to Settings/Registration > Preferences > External Interface > USB
Settings.

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iii. Select the Use as USB Device checkbox.

iv. Select the Use MEAP Driver for USB Input Device checkbox.
v. Click Ok.
vi. Access the physical device.
vii. Restart the device.
viii. Connect the supported card reader to the device.
• BOTH USB card readers AND USB keyboards:
i. Log in to the device’s web interface as an administrator.
ii. Navigate to Settings/Registration > Preferences > External Interface > USB
Settings.
iii. Select the Use as USB Device checkbox.
iv. Ensure the Use MEAP Driver for USB Input Device checkbox is not selected.
This enables the device to register USB keyboards as peripheral input
devices.
v. Log in to the PaperCut MF Admin web interface.
vi. Ensure the config key ext-device.canon.card-reader-ids lists the card reader
IDs (i.e. the hexadecimal web/ HTML notation of VendorID:ProductID; for
example, 09d8:0310) of the card readers that you are using. This enables the
device to register keyboard emulating USB card readers as peripheral input
devices. For more information, see 4.14 Config Editor.
vii. Access the physical device.
viii. Connect the supported card reader to the device.
ix. Verify that the device’s web interface displays the following message, and
then restart the device as per the message:

Note: This message confirms that the device has registered the USB card
reader as peripheral input device. However, if this is not displayed then:
a. Restart the device to prompt the device to register the USB card reader
as peripheral input device.
b. Verify that the device’s web interface displays the required message.
c. Restart the device as per the message.
4. You may also use the config key ext-device.canon.swipe-to-logout to allow users to use
their swipe cards to log out. For more information, see 4.14 Config Editor

4.3.1 Supported card readers

PaperCut MF – Canon (MEAP) supports the following configured and compatible keyboard emulating
USB card readers:
• Elatec TWN3 and TWN4
• RF IDeas PcProx Plus
• RF IDeas MS3-00m1aku Mag reader
• RFIDeas RDR-80581AKU
• RFIDeas RDR-805H1AKU

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• RFIDeas RDR-805T1AKU
• NTWare MiCard PLUS
• MiFare and HID iClass Readers
• RD300-FH1-G (RD300 series) Fingerprint Readers

4.3.2 Handling card identifiers

By default, PaperCut MF handles each card’s unique identifier using the following pre-configured
option:
• Cards whose identifiers consist of a number followed by special character and a checksum,
are modified to include only the number (the special character and everything after it is
ignored). This extracted, shortened identifier is used to identify the card and the
corresponding user within PaperCut MF. For example, a card with the unique identifier
5235092385=8 is modified to 5235092385.

You can also tweak the way PaperCut MF handles each card’s identifier by using any of the following
options:
• Using utility or configuration tools directly on the card reader’s hardware.
• Using third party applications to decrypt card identifiers. For more information, contact your
Reseller or Authorized Solution Center.
• Using the following options within PaperCut MF:
o Regular expression filters
o Converters (standard format converters and custom JavaScript converters)
Note: If you use both an expression and a converter, then the card’s identifier is handled
first by the expression and then further by the converter
Verify the results of the expressions, convertors, or both applied using the PaperCut MF
Admin web interface’s Application Log.

4.3.2.1 Regular expression filters

To extract card identifiers using regular expression filters, use the config keys ext-device.self-
association-allowed-card-regex and ext-device.card-no-regex. For more information, see 4.14
Config Editor.
Some regular expression filters include:

Expression Description Example

(.{10}) Extract the first 10 characters AST%123456789 is modified

to AST%123456

(\d{5}) Extract the first 5 numbers AST%123456789 is modified

to 12345

\d*=(\d*)=\d* Extract only the numbers between the 2 123453=292929=1221 is

special characters modified to
1234532929291221

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For more information, see www.regular-expressions.info.

4.3.2.2 Standard format converters

To modify card identifiers using standard format converters, use the config key ext-device.card-no-
converter. For more information, see 4.14 Config Editor.
Some examples of standard format converters are:

Converter Description Example

hex2dec Convert a hexadecimal (base 16) 946EBD28 is modified to

encoded card identifier to the decimal 2490285352
format. Note: Hexadecimal numbers
usually contain 0-9 and A-F.

dec2hex Convert a decimal encoded card 2490285352 is modified to

identifier to the hexadecimal format. 946EBD28

ascii-enc Unpack an ASCII encoded card identifier 3934364542443238 is

to its encoded ASCII number. modified to its ASCII code
946EBD28.

ascii- First unpack an ASCII encoded card

enc|hex2dec identifier to its encoded ASCII number.
Then convert it to the decimal format.
Note: Use a delimiting pipe (|) to chain
or pipeline converters.

4.3.2.3 Custom JavaScript converters

To use a custom JavaScript converter:

1. Create a JavaScript file. For example:
[install-path]/server/custom/card.js
2. Define a single JavaScript function in this file called convert. It must accept and return a
single string. For example:
function convert(cardNumber) {
return cardNumber.substring(3,10).toLowerCase();
}
3. Include a converter in the form: javascript:custom/card.js
4. Optionally, include a JavaScript script in the pipeline. For example:
ascii-enc|hex2dec|javascript:custom/card.js
5. Verify the JavaScript converter from the following log:
[install-path]/server/log/server.log
6. Use the config key ext-device.card-no-converter to modify card identifiers using custom
JavaScript converters. For more information, see 4.14 Config Editor.

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4.4 SNMP
PaperCut MF uses SNMP to:
• block the release of jobs to the device when it is in error, and
• retrieve the device’s printer toner levels.
By default, PaperCut MF uses SNMPv1/v2c to perform these actions. You can, however, select to use
SMPv3 for better security and encryption.
For more information about SNMP, see the PaperCut MF manual.
To configure PaperCut MF to use SNMP:
1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Devices.
3. Select the device.
4. In the External Device Settings, to enable PaperCut MF to use:
• SNMPv1/v2c, ensure the Use SNMPv3 for Toner Retrieval and Device Error
Monitoring checkbox is not selected (default).
• SNMPv3, select the Use SNMPv3 for Toner Retrieval and Device Error Monitoring
checkbox; and enter the following fields:
• Context name – Enter GWNCS.
• Username, Privacy password, Authentication password - If these values are
available at the device’s web interface, then use the same values. It not,
leave them blank or enter your own value.
• Authentication protocol – Select either MD5 or SHA.
• Privacy protocol – Select either DES or AES.
5. Click Apply.

4.5 Secure print release

Secure Print Release causes all print jobs to be held at the device until a user releases the job. If the
device is configured with Secure Print Release, then when releasing held print jobs, users can select
the following:
• the account
• the job attributes

To configure Secure Print Release:

1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Devices.
3. Select the required device.
4. In the Print Release area, select Enable print release.
5. In the This device will display jobs for release from the selected source queues, select the
required Hold/Release queue. For more information, see the PaperCut MF manual.

4.5.1 User selection of an account

All print jobs must be allocated to an account before they can be released (printed). This account can
be either:
• a user's personal account, or

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• a shared account for cost center, faculty, or client billing purposes.

Users can allocate an account to a print job via the User Client and/or at the device. For more
information about configuring cost allocation for users, see the PaperCut MF manual.
At the device, users can:
• allocate the same account to multiple held print jobs without an account.
• allocate an account to a single held print job without an account or change a previously
allocated account.
Note: By default, PaperCut MF allows users to select accounts at the device. However, you also have
the option of disabling this. For more information, see the PaperCut MF manual.

4.5.2 User selection of job attributes

PaperCut MF allows users to change the attributes of held print jobs at the device, before releasing
(printing) them. Based on the changes made, PaperCut MF shows the updated cost and savings, to
give immediate positive feedback to the user, encouraging behavior change.
Users can make the following changes to one or many jobs, simultaneously:
• Print as grayscale (from color to grayscale)
• Print as 2-sided (from 1-sided to 2-sided)
Clicking the arrow to the right of a single held print job displays all the attributes for that job,
allowing users to make the following additional changes:
• Copies
• Duplex mode (from 1-sided to 2-sided)
• Color mode (from color to grayscale)
To toggle the display of the cost of held print jobs on the PaperCut MF Print Release screens use the
following config keys:
• on 2nd generation devices (running the PaperCut MF embedded application PaperCut), use
the config key ext-device.canon.release.show-cost
• on 3rd generation devices (running the PaperCut MF embedded application PaperCut
Gen3+), use the config key ext-device.canon.release-show-cost
For more information, see 4.14 Config Editor.
Note: By default, PaperCut MF allows users to select jobs attributes at the device. However, you also
have the option of disabling this. For more information, see the PaperCut MF manual.

4.6 Device jobs

Device jobs include jobs initiated at the device, such as, scan, copy, fax, on-device printing.

4.6.1 Tracking device jobs

To specify the device jobs that PaperCut MF tracks and controls:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > Device Management > Display
Log.
3. Select the Obtain Job Log from Management Software checkbox.
4. Click OK.
5. Log in to the PaperCut MF Admin web interface.

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6. Navigate to Devices.
7. Select the required device.
8. In the External Device Settings area, select the required device jobs:
• Track & control copying – PaperCut MF tracks and controls copy jobs, and tracks on-
device print jobs
• Track & control scanning – PaperCut MF tracks and controls scan jobs
• Track & control faxing – PaperCut MF tracks and controls fax jobs
Note: If both Track & control scanning and Track & control faxing are selected, then use
the config key ext-device.canon.timeout.complete-scan-job.secs. For more information,
see 4.14 Config Editor.

4.6.2 User selection of an account

If tracked device jobs (scan, copy, fax, on-device printing) are also being charged, then users must
allocate them to an account. This account can be either:
• a user's personal account, or
• a shared account for cost center, faculty, or client billing purposes.
The options available to users at the device, is based on the way users and the device are
configured:
• For more information about configuring cost allocation for users, see the PaperCut MF
manual.
• To toggle the display of the PaperCut MF Account Confirmation screen, use the Show
account confirmation checkbox on the PaperCut MF Admin web interface (Devices Details >
Summary > External Device Settings > Device Options).
• To configure the PaperCut MF Select Account screen, use the config key ext-
device.canon.accounts.initial-tab. For more information, see 4.14 Config Editor.

4.6.3 Job costs and account balances (Zero Stop)

When scanning, copying, or faxing, as a restricted user’s job proceeds, PaperCut MF recalculates the
restricted user’s account balance after each sheet of paper is produced, based on a Reference Page
Cost. As soon as the balance reaches zero, PaperCut MF attempts to stop the job. However,
depending on the device’s capabilities, the job could overrun a few pages, causing the account’s
balance to drop below zero.
The Reference Page Cost works as follows:
• If a restricted user’s account balance is insufficient for even one Reference Page Cost, then
PaperCut MF prevents the user from being able to start a scan, copy, or fax job.
• If a restricted user’s account balance is sufficient for at least one Reference Page Cost, then
PaperCut MF allows the user to start a scan, copy, or fax job.
As the job is in progress, if the maximum number of reference pages allowed is reached,
then PaperCut MF:
o stops the job,
o prevents it from being completed, and
o deletes the job from the device’s Job Status screen.
For more information, see 4.6.3.1 Reference Page Cost and maximum number of Reference Pages
Allowed.

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Further restrictions can also be applied to restricted users to prevent their account balances from
dropping below zero. For more information, see 4.6.3.2 Multiple Jobs.

4.6.3.1 Reference Page Cost and maximum number of Reference Pages Allowed

To configure the Reference Page Cost that is used to calculate the maximum number of Reference
Pages Allowed for scan, copy, or fax jobs, use the following config keys:
• ext-device.canon.limit-reference.duplex
• ext-device.canon.limit-reference.grayscale
• ext-device.canon.limit-reference.paper-size

For more information, see 4.14 Config Editor.

Note: This Reference Page Cost that is used to calculate the maximum number of Reference Pages
Allowed for scan, copy, or fax jobs, has some limitations. For more information, see: 5.1 Limitations
of the configured Reference Page Cost and maximum number of Reference Pages Allowed.

4.6.3.2 Multiple Jobs

To further prevent restricted users’ account balances from dropping below zero, you can prevent
restricted users from being able to perform multiple transactions simultaneously on the device, by
using the config key ext-device.canon.restricted.allow-multiple-login.
For more information, see 4.14 Config Editor.

4.6.4 Color copying

If PaperCut MF is configured to apply color copy restrictions (i.e. on the PaperCut MF Admin web
interface’s Devices > External Device List > Device Details > Filters & Restrictions), then ensure the
device is also configured as required:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > License/Other > ACCESS
MANAGEMENT SYSTEM Settings.
Note: If ACCESS MANAGEMENT SYSTEM Settings is unavailable, it implies that it is not
installed. For more information, contact your reseller or Authorized Solution Center. You can
find their contact information in your PaperCut MF Admin web interface, on the About page.
3. Select the Use ACCESS MANAGEMENT SYSTEM checkbox.
4. Click Ok.

4.6.5 On-device printing

On-device printing or box printing refers to print jobs that are initiated from within the device. For
example, printing documents stored in local mailbox inside the device, from a network shared folder
accessible from the device, or from USB storage media. On most devices, users can access this from
the Access Stored Files menu option.
To configure the device to allow the use of USB storage devices for on-device printing (i.e. printing
from USB storage devices):
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Preferences > External Interface > USB Settings.
3. Select the Use as USB Device checkbox.
4. Ensure the Use MEAP Driver for USB External Device checkbox is not selected.

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5. Navigate to Settings/Registration > Function Settings > Store/Access Files > Memory Media
Settings.
6. Configure the Use Print Function as required.
7. Click Ok.
8. Access the physical device and restart it.

4.6.6 Device’s scanning

Depending on the needs of your environment, you can configure the device to:
• 2.4.6.1 Allow the use of USB storage devices

• 2.4.6.2 Allow the use of the device’s Scan to Personal Folder

• 2.4.6.3 Suppress the SMTP verification prompt

4.6.7 PaperCut MF’s Integrated Scanning

Note: This is only applicable to 3rd generation device (running the PaperCut MF embedded
application PaperCut Gen3+).
To enable users to use PaperCut MF’s Integrated Scanning:
1. Ensure that the device is configured communicate with the PaperCut MF Application Server
using HTTPS/ SSL:
a. Log in to the device’s web interface as an administrator.
b. Click Configure PaperCut.
c. On the Configure PaperCut screen’s Server Port (HTTPS/binary) field, enter the
HTTPS/ SSL port used to communicate with the PaperCut MF Application Server (see
2.3 System requirements).
Note: This is to ensure that scanned documents, which could have sensitive and
personally identifiable user information, are always transmitted over a secure
connection. For more information, see 2.4.11 Enable communication with the
PaperCut MF Application Server.
2. Configure Integrated Scanning on the PaperCut MF Admin web interface. For more
information, see Integrated Scanning or the PaperCut MF manual.
3. Depending on the needs of your environment, you may need to change the default settings
of the following config keys:
o ext-device.canon.scan.high-compression-pdf.enabled (see 4.14 Config Editor)
o ext-device.canon.scan.prompt.checkbox.checked (see 4.6.7.1 Integrated scan
workflow)
o ext-device.canon.timeout.scan-prompt-send.secs (see 4.6.7.1 Integrated scan
workflow, 4.12 Timeouts)
o ext-device.canon.timeout.complete-scan-job-screen.secs (see 4.6.7.1
Integrated scan workflow, 4.12 Timeouts)

4.6.7.1 Integrated scan workflow

If Integrated Scanning is enabled, then you can use the config key ext-
device.canon.scan.prompt.checkbox.checked to specify whether the Prompt for more pages
checkbox on the Scan Details screen and the Scan Settings screen, is checked or unchecked by
default (see 4.14 Config Editor):

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• A checked Prompt for more pages checkbox enables the device to display the Scan More or
Finish screen, providing users with the ability to add more pages to the current scan job or
start new scan jobs retaining the current scan job's settings and account selection attributes.
Note: To specify the user inactivity timeout on this screen, use the config key ext-
device.canon.timeout.scan-prompt-send.secs. For more information, see 4.12 Timeouts,
4.14 Config Editor.
• An unchecked Prompt for more pages checkbox enables the device to complete the current
scan and send it to the user (scan transfer).
Note: To specify the user inactivity timeout on this screen, use the config key ext-
device.canon.timeout.complete-scan-job-screen.secs. For more information, see 4.12
Timeouts, 4.14 Config Editor.

4.7 Language
To configure the device’s default language:
• On 3rd generation devices (running the PaperCut MF embedded application PaperCut
Gen3+), use the config key ext-device.canon.locale-override. For more information, see
4.14 Config Editor.
• On 2nd generation devices (running the PaperCut MF embedded application PaperCut):
• Log in to the device’s web interface as an administrator.
• Click Configure PaperCut.
• On the Configure PaperCut screen’s Locale override (optional) field, specify the
default language of the device, if it is different to the language of the locale in which
the device is installed. The accepted values are: xx (language), xx_XX
(language_region). For example, ja (Japanese), en_US (English_United States of
America).

Note:
• If this is not configured, then the device’s default language is the language of
the PaperCut MF Application Server (via the PaperCut MF Admin web
interface’s Options > General > Display Options > Location).
• Configuring this, however, does not change the device’s currency and paper
size values to correspond to the geographical locale of value. For example, if
the device is installed in Canada, and this field’s value is fr (French), the
device’s currency does not change to Euros. It remains Canadian Dollar.
• On 3rd generation devices (running the PaperCut MF embedded application
PaperCut Gen3+), this value is overridden by the value of the config key ext-
device.canon.locale-override.

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4.8 Keyboards
To configure the device to allow the use of USB keyboards:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Preferences > External Interface > USB Settings.
3. Select the Use as USB Device checkbox.
4. Ensure the Use MEAP Driver for USB Input Device checkbox is not selected.
Note: If you are using BOTH USB card readers AND USB keyboards, then this setting disables
the device’s ability to register USB card readers as peripheral input devices. For more
information, see 4.3 User authentication via swipe cards
5. Click Ok.
6. Access the physical device and restart it.

4.9 Screen headers

4.9.1 Header colors

To customize the colors (background and text) of the headers on all PaperCut MF screens:
1. For all devices, use the config key ext-device.canon.header.textcolor. For more information,
see 4.14 Config Editor.
2. Only on 3rd generation devices (running the PaperCut MF embedded application PaperCut
Gen3+), use the config key, ext-device.canon.header.color. For more information, see 4.14
Config Editor.
3. Log in to the device as a test user (simple test user).
4. Verify that the device’s header background and text colors are as required.

4.9.2 Header logo

To customize the logo on the headers of all PaperCut MF screens:

1. Create the device’s header logo as per the following specifications:
• On 3rd generation devices (running the PaperCut MF embedded application
PaperCut Gen3+):
• Image height = 45 pixels
• Image width = 360 pixels
• Image file format = .png
• Image filename = logo.png
• Image file location = [PaperCut MF Application Server
Location]\server\custom\web\device\canon\
• On 2 generation devices (running the PaperCut MF embedded application
nd

PaperCut):
• Image height = 80 pixels (50 + 30).
Note: Of the 80 pixels, ensure that the logo is first 50 pixels, while the
remaining 30 pixels is any background color:

• Image file format = .png

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Note: Some devices do not support PNG images with an alpha channel
(transparency). It is recommended that you use an image editing tool to
remove the alpha channel.
• Image filename = header.png
• Image file location = [PaperCut MF Application Server
Location]\server\custom\web\device\canon\
2. Log in to the device as a test user (simple test user).
3. Verify that the device’s header logo is as required.

4.10 Device’s Status Monitor screen

By default, the device’s Status Monitor screen always displays its two tabs - Job Status and Job Log.
These tabs contain sensitive and personally identifiable user information (such as, usernames, e-mail
addresses, document names). Depending on the needs of your environment, you can configure the
device to:
• always hide the Job Log tab,
• conditionally hide the Job Status and the Job Log tab
To configure the device’s Status Monitor screen to always hide the Job Log tab:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > Device Management > Display
Log.
3. Ensure the Display Job Log checkbox is not selected.
Note: The device always hides the Job Log tab.
4. Click Ok.

To configure the device’s Status Monitor screen to conditionally hide the Job Status and the Job Log
tab (i.e. display only to authenticated users):
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Management Settings > Device Management > Display
Job Status Before Authentication
3. Ensure the Display Job Status Before Authentication checkbox is not selected.
Note: The device conditionally displays the Job Status tab and the Job Log (i.e. displays only
to authenticated users). However, if the device is configured to always hides the Job Log tab,
then upon authentication, the device displays only the Job Status tab. The device always
hides the Job Log tab.
4. Click Ok.

4.11 Device’s first screen and workflow

On some devices, after a user logs in, the device displays a white screen. To configure the device to
prevent it from displaying this white screen:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > User Management > Department ID Management >
Settings.
3. Ensure Enable Department ID Management is not selected.
4. Click Ok.

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4.12 Timeouts
A user who is detected as being idle (on a PaperCut MF screen or a non-PaperCut MF device screen)
is automatically logged out after a certain interval of time, based on the following conditions:
• Device timeout - If the user is idle on a non-PaperCut MF device screen, then the user is
logged out based on the device’s timeout. To configure the device’s timeout:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/ Registration > Preferences > Timer/Energy Settings.
3. In Auto Reset Time, enter the required device timeout.
Note: If the user is idle on a non-PaperCut MF device screen, then the user is logged
out based on this value. However, if the user is idle on a PaperCut MF screen and if
this value is lower than the PaperCut MF timeout (the config key ext-
device.inactivity-timeout-secs), then the user is logged out based on this value (i.e.
this value supersedes and overrides the higher value of the config key). For more
information, see 4.14 Config Editor.
4. Click Ok.
• PaperCut MF timeout - If the user is idle on a PaperCut MF screen, then the user is logged
out based on the config key ext-device.inactivity-timeout-secs or the device’s timeout,
whichever has the lower value. For more information, see 4.14 Config Editor.
• PaperCut MF integrated scanning timeouts – If the user is using Integrated Scanning, then
timeouts are based on the following config keys:
o PaperCut MF Scan More or Finish timeout – ext-device.canon.timeout.scan-
prompt-send.secs
o PaperCut MF Scan Complete timeout – ext-device.canon.timeout.complete-scan-
job-screen.secs
For more information, see 4.6.7.1 Integrated scan workflow, 4.14 Config Editor.

4.13 Cancelling Print Jobs In Progress

To configure a device to allow users to cancel or interrupt an in progress print job:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Device Management > Restrict Access to Other User
Jobs
3. Ensure the Copy/Print checkbox is selected.
4. Click Ok.

4.14 Config Editor

PaperCut MF provides you with several global and device-specific config keys that you can modify to
suit your environment. While some keys are only global (impacting PaperCut MF on all devices) or
only device-specific (impacting PaperCut MF on the selected device), other keys are both global and
device-specific simultaneously. Such keys initially inherit their global settings (GLOBAL) as their
default settings. However, changes made at the device-level overrides these globally inherited
default settings.
To configure the device using the available global config keys (impact PaperCut MF on all devices):

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1. Log in to the PaperCut MF Admin web interface.

2. Navigate to Options > Actions > Config editor (advanced).
Note: For more information, see the PaperCut MF manual.
To configure the device using the available device-specific config keys (impact PaperCut MF on the
selected device):
1. Log in to the PaperCut MF Admin web interface.
2. Navigate to Devices.
3. Select the required device.
4. Click Advanced Config.

The available config keys are:

Config name Description

Device screens

ext-device.canon.locale-override This is only applicable to 3rd generation devices (running the

PaperCut MF embedded application PaperCut Gen3+).
Specify the default language of the device, if it is different to the
language of the locale in which the device was installed.
This is a device-specific config key.
• Values: xx (language), xx_XX (language_region), DEFAULT
For example, ja (Japanese), en_US (English_United States
of America)
• Default: DEFAULT (language of the locale in which the
device was installed)

Note:
• Changing this config key’s default value does not change
the device’s currency and paper size values to correspond
to the geographical locale of config key’s value. For
example, if the device is installed in Canada, and this
config key’s value is French, the device’s currency does
not change to Euros. It remains Canadian Dollar.
• This config key’s value overrides the value of the
Configure PaperCut screen’s Locale override (optional)
field. For more information, see 2.4.11 Enable
communication with the PaperCut MF Application Server,
4.7 Language.

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ext-device.canon.header.color This is only applicable to 3rd generation devices (running the

PaperCut MF embedded application PaperCut Gen3+).
Customize the background color of headers on all PaperCut MF
screens.
This is a device-specific config key.
• Values: Valid CSS color specifications (color names or
HTML RGB, HEX #rrggbb, HSL, RGBA, HSLA values),
DEFAULT
• Default: DEFAULT (white)

Note: For more information, see 4.9.1 Header colors.

ext-device.canon.header.textcolor Customize the text color of headers on all PaperCut MF screens.

This is a device-specific config key.
• Values: Valid CSS color specifications (color names or
HTML RGB, HEX #rrggbb, HSL, RGBA, HSLA values),
DEFAULT
• Default: DEFAULT (white for 2nd generation devices
running the PaperCut MF embedded application
PaperCut; black for 3rd generation devices running the
PaperCut MF embedded application PaperCut Gen3+)

Note: For more information, see 4.9.1 Header colors.

ext-device-msg.welcome This is only applicable to 2nd generation devices (running the

PaperCut MF embedded application PaperCut).
Customize the text that appears on the PaperCut MF Login
screen, when the device is online. For example, instructions to
help users log in to PaperCut MF on the device.
This is a device-specific config key.
• Values: Any text, DEFAULT
• Default: DEFAULT (device-specific PaperCut MF text)

Note: To add a line break, use \n. For example, PaperCut

Software\nSwipe your card to log in.

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ext-device.canon.login-instruction This is only applicable to 3rd generation devices (running the

PaperCut MF embedded application PaperCut Gen3+).
Customize text that appears on the PaperCut MF Login screen.
For example, instructions to help users log in to PaperCut MF on
the device.
This is a device-specific config key.
• Values: Any text, DEFAULT
• Default: DEFAULT (device-specific PaperCut MF text)

Note: To add a line break, use \n. For example, PaperCut

Software\nSwipe your card to log in.

ext-device.canon.welcome-text This is only applicable to 3rd generation devices (running the

PaperCut MF embedded application PaperCut Gen3+).
Customize text on the PaperCut MF Home screen’s header (after
users have successfully logged in to the device from the PaperCut
MF Login screen). For example, "Hello there!".
This is a device-specific config key.
• Values: Any text, patterns using {0} for username
substitution, DEFAULT
• Default: DEFAULT ("Welcome, {0}", where "{0}" is used to
substitute the user’s name)

Note: To add a line break, use \n. For example, PaperCut

Software\nHello there!

ext-device. canon.guest-access.label Customize the text of the Guest button that appears on the
PaperCut MF Login screen.
This is a device-specific config key.
• Values: Any text, DEFAULT
• Default: DEFAULT (Guest)

Note: This is only applicable if guest access is activated (the Allow

guest/anonymous access authentication option is selected and at
least any one other authentication option is also selected). For
more information, see 4.2 User authentication options.

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ext-device.canon.device-functions- This is only applicable to 3rd generation devices (running the

on-login
PaperCut MF embedded application PaperCut Gen3+).
Configure the workflow after users have successfully logged in to
the device to:
• Either, show the PaperCut MF Home screen
• Or, show the screen with all the device jobs
This is a device-specific config key.
• Values: N (show the PaperCut MF Home screen), Y (show
the screen with all the device jobs)
• Default: N

Note: Setting this to N – enables the following config keys to take

effect on 3rd generation devices (running the PaperCut MF
embedded application PaperCut Gen3+):
• ext-device.canon.direct-to-release-page
• ext-device.canon.skip-release-screen-when-no-jobs

ext-device.canon.direct-to-release- This is only applicable to 3rd generation devices (running the

page
PaperCut MF embedded application PaperCut Gen3+).
When the device is configured to show the PaperCut MF Home
screen, further configure the workflow to:
• Either, show the PaperCut MF Home screen
• Or, show the PaperCut MF Print Release screen
This is a device-specific config key.
• Values: N (show the PaperCut MF Home screen), Y (show
the PaperCut MF Print Release screen)
• Default: N

Note:
• This is only applicable if the device is configured to show
the PaperCut MF Home screen (i.e. the config key ext-
device.canon.device-functions-on-login is set to N).
• Setting this to Y –
o is required if Enable print release is selected.
o enables the config key ext-device.canon.skip-
release-screen-when-no-jobs to take effect on
3rd generation devices (running the PaperCut MF
embedded application PaperCut Gen3+.

ext-device.canon.skip-release- When the device is configured to show the PaperCut MF Home

screen-when-no-jobs screen and the PaperCut MF Print Release screen, further
configure the workflow to:
• Either, always show the PaperCut MF Print Release
screen

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• Or, hide the PaperCut MF Print Release screen, if there

are no held print jobs waiting to be released
This is a device-specific config key.
• Values: N (always show the PaperCut MF Print Release
screen), Y (hide the PaperCut MF Print Release screen,
based on other settings)
• Default: N

Note: On 3rd generation devices (running the PaperCut MF

embedded application PaperCut Gen3+), this is only applicable if
the device is configured to:
• show the PaperCut MF Home screen (i.e. the config key
ext-device.canon.device-functions-on-login is set to N),
and
• show the PaperCut MF Print Release screen screen (i.e.
the config key ext-device.canon.direct-to-release-page is
set to Y).

ext-device.canon.release.show-cost This is only applicable to 2nd generation devices (running the

PaperCut MF embedded application PaperCut).
Toggle the display of the cost of held print jobs on the PaperCut
MF Print Release screens.

This is a device-specific config key.

• Values: Y, N
• Default: Y

Note: Setting this to N –

• hides the account balance, and
• does not display the savings based on other changes
made to held print job settings.
For more information, see 4.5.2 User selection of job attributes.

ext-device.canon.release-show-cost This is only applicable to 3rd generation devices (running the

PaperCut MF embedded application PaperCut Gen3+).
Toggle the display of the cost of held print jobs on the PaperCut
MF Print Release screens.

This is a device-specific config key.

• Values: Y, N
• Default: Y

Note: Setting this to N –

• hides the account balance, and

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• does not display the savings based on other changes

made to held print job settings.
For more information, see 4.5.2 User selection of job attributes.

ext- Specify whether or not the device’s scan to email (Scan-to-Me)

device.canon.email.personalized- auto-populates the From and Sender fields with the user’s email
sender address as configured in PaperCut MF.
This is a device-specific config key.
• Values: Y (auto-populate From and Sender fields with
users’ PaperCut MF email address), N (do not auto-
populate From and Sender fields)
• Default: Y

Note: This is only applicable if users’ email addresses are already

configured while creating and configuring users in PaperCut MF
(Users > User List > User Details > Primary email).

ext-device.canon.scan.high- This is only applicable to 3rd generation devices (running the

compression-pdf.enabled
PaperCut MF embedded application PaperCut Gen3+).
Specify whether or not PaperCut MF attempts to produce high-
compression PDFs (if possible), when using Integrated Scanning
for PDF scans.
This is a device-specific config key.
• Values: Y (high-compression PDFs), N (standard PDFs)
• Default: DEFAULT (N)
Note: This is only applicable to color and grayscale Integrated
Scan PDFs at 300dpi; this has no effect on monochrome (black &
white) Integrated Scan PDFs or other file types or resolutions. For
more information, see 4.6.7 PaperCut MF’s Integrated Scanning

ext- This is only applicable to 3rd generation devices (running the

device.canon.scan.prompt.checkbox
.checked PaperCut MF embedded application PaperCut Gen3+).
Specify the default setting of the PaperCut MF Scan screens’
Prompt for more pages checkbox (checked or unchecked) and
the display of the PaperCut MF Scan More or Finish screen (with
the three buttons – Scan next page, Scan new document, Finish).
This is a device-specific config key.
• Values: Y (checked by default; can be changed by the
user), N (unchecked by default; can be changed by the
user)
• Default: Y

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Note: For more information, see 4.6.7.1 Integrated scan

workflow.

ext-device.canon.accounts.initial-tab Specify the tab that is displayed by default on the PaperCut MF

Select Account screen.
This is a device-specific config key.
• Values: Any one of the following tabs:
o LIST
o SEARCH
o CODE
• Default: LIST

Note: This is only applicable to users configured with the required

Account Selection options. For more information about
configuring cost allocation for users, see the PaperCut MF
manual.

"Swipe card" authentication option

ext-device.canon.swipe-to-logout Enable or disable swipe-to-logout.

This is a device-specific config key.
• Values: Y (swipe-to-logout), N (no swipe-to-logout),
• Default: Y

Note: This is only applicable if the Swipe card authentication

option is selected. For more information, see 4.2 User
authentication options and 4.3 User authentication via swipe
cards.

ext-device.canon.card-reader-ids Specify the card reader IDs of the card readers that you are using.
This is a device-specific config key.
• Values: any one or a comma-separated list of required
card reader IDs (hexadecimal web/ HTML notation of
VendorID:ProductID; for example, 09d8:0310)

Note: This is only applicable if the Swipe card authentication

option is selected. For more information, see 4.2 User
authentication options and 4.3 User authentication via swipe
cards, 4.3.1 Supported card readers.

ext-device.card-self-association.use- Specify the use of the primary or the secondary card number slot
secondary-card-number to save card identifiers during card self-association.
This is a global and device-specific config key.

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Device-specific:
• Values: Y, N, GLOBAL (inherited from global settings)
• Default: GLOBAL (inherited from global settings)

Global:
• Values: N (Primary), Y (Secondary)
• Default: N

Note: This is only applicable if the Swipe card - Enable self-

association with existing user accounts authentication option is
selected. For more information, see 4.2 User authentication
options.

ext-device.self-association-allowed- Specify the regular expression filter to be used to validate card

card-regex identifiers during card self-association.
This is a device-specific config key.
• Values: Any valid regular expression, DEFAULT
• Default: DEFAULT

Note: This is only applicable if the Swipe card - Enable self-

association with existing user accounts authentication option is
selected. For more information, see 4.2 User authentication
options and 4.3.2 Handling card identifiers.

ext-device.card-no-regex Specify the regular expression filter to be used to extract card

identifiers for authentication.
This is a global and device-specific config key.
Device-specific:
• Values: Any valid regular expression, GLOBAL (inherited
from global settings)
• Default: GLOBAL (inherited from global settings)

Global:
• Values: Any valid regular expression

Note: This is only applicable if the Swipe card authentication

option is selected. For more information, see 4.2 User
authentication options and 4.3.2 Handling card identifiers.

ext-device.card-no-converter Specify the converters (standard format converters, custom

JavaScript converters, or both) to be used to modify card
identifiers for authentication.
This is a global and device-specific config key.
Device-specific:

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• Values: Any valid converter (standard format converters,

custom JavaScript converters, or both), GLOBAL
(inherited from global settings)
• Default: GLOBAL (inherited from global settings)

Global:
• Values: Any valid converter (standard format converters,
custom JavaScript converters, or both)

Note: This is only applicable if the Swipe card authentication

option is selected. For more information, see 4.2 User
authentication options and 4.3.2 Handling card identifiers.

Job costs and account balances (Zero Stop)

ext-device.canon.limit- When configuring the Reference Page Cost that is used to

reference.duplex calculate the maximum number of Reference Pages Allowed for
device jobs (such as, scan, copy, fax), specify whether the
Reference Page used is a simplex page or a duplex page.
This is a device-specific config key.
• Values: N (simplex), Y (duplex)
• Default: N

Note: For more information, see 4.6.3.1 Reference Page Cost and
maximum number of Reference Pages Allowed.

ext-device.canon.limit- When configuring the Reference Page Cost that is used to

reference.grayscale calculate the maximum number of Reference Pages Allowed for
device jobs (such as, scan, copy, fax), specify whether the
Reference Page used is a color page or a grayscale page.
This is a device-specific config key.
• Values: Y (grayscale), N (color)
• Default: Y

Note: For more information, see 4.6.3.1 Reference Page Cost and
maximum number of Reference Pages Allowed.

ext-device.canon.limit- When configuring the Reference Page Cost that is used to

reference.paper-size calculate the maximum number of Reference Pages Allowed for
device jobs (such as, scan, copy, fax), specify the paper size of the
Reference Page used.
This is a device-specific config key.
• Values: Any valid paper size, DEFAULT
• Default: DEFAULT (Worldwide: A4; North America: Letter)

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Note: For more information, see 4.6.3.1 Reference Page Cost and
maximum number of Reference Pages Allowed.

ext-device.canon.restricted.allow- Specify whether or not restricted users are permitted to perform

multiple-login multiple transactions simultaneously on the device, charging the
jobs to the same restricted account. For example, perform a copy
job while another print job is in progress, and charge them both
to the same account.
This is a device-specific config key.
• Values: N (multiple transactions not permitted), Y
(multiple transactions permitted)
• Default: N

Note:
• This is only applicable to restricted users.
• Setting this to N – is recommended to ensure that
restricted users’ account balances do not drop below
zero.
• For more information, see 4.6.3.2 Multiple Jobs.

ext-device.canon.timeout.complete- Specify the interval of time (seconds) that the device waits after
scan-job.secs the completion of a scan job, before starting a new fax job.
This is a device-specific config key.
• Values: Any positive number (seconds), DEFAULT
• Default: DEFAULT (60 seconds)

Note:
• This is only applicable if:
o PaperCut MF is configured to track scanning and
faxing (see 4.6.1 Tracking device jobs), but only
scanning is charged.
o A completed scan job is immediately followed by
a fax job.
• Setting this value – ensures that the user is not charged
for the scanning component of the fax job.

Network resilience, security, debug logs, uninstallation

ext-device.canon.period.error This is only applicable to 3rd generation devices (running the

PaperCut MF embedded application PaperCut Gen3+).
Specify the interval of time (seconds) between each attempt
made by PaperCut MF to connect to the device, after
encountering an error when installing PaperCut MF on the device
(i.e. device registration and integration).

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This is a device-specific config key.

• Values: 1-3600 (seconds)
• Default: 60 (seconds)

ext-device.canon.period.ping This is only applicable to 3rd generation devices (running the

PaperCut MF embedded application PaperCut Gen3+).
Specify the interval of time (seconds) between each attempt
made by PaperCut MF to connect to the device, after successfully
installing PaperCut MF on the device (i.e. device registration and
integration).
This is a device-specific config key.
• Values: 1-3600 (seconds)
• Default: 300 (seconds)

ext-device.block-release-on- Specify the errors that will prevent jobs from being released.
error.snmp-error-list This is a global config key.
• Values: DEFAULT, any one or a comma-separated
combination of the following printer error types (not case
sensitive):
o lowPaper
o noPaper
o lowToner
o noToner
o doorOpen
o jammed
o offline
o serviceRequested
o inputTrayMissing
o outputTrayMissing
o markerSupplyMissing
o outputNearFull
o outputFull
o inputTrayEmpty
o overduePreventMaint
• Default: DEFAULT (noPaper, doorOpen, jammed, offline,
inputTrayMissing, outputTrayMissing,
markerSupplyMissing, outputFull)

ext-device.block-release-on- Specify the byte order used to notify PaperCut MF of printer

error.snmp-byte-order-mode errors.
This is a global config key.

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• Values: FORWARD, REVERSE, DEFAULT

• Default: DEFAULT (FORWARD)

Note:
• Setting this to DEFAULT – is recommended if you do not
know the byte order used by the device.
• Setting this to REVERSE – is recommended if SNMP
notifications are incorrect.

ext- Specify the interval of time (hours and minutes) after which a
device.canon.timeout.session.mins user’s session details are discarded.
This is a device-specific config key.
• Values: Any positive numbers (hours and minutes),
DEFAULT
For example, for 60 hours and 1440 minutes specify 60,
1440.
• Default: DEFAULT (24 hours, 1440 minutes)

Note: A user’s session details are stored on the device if the user
has logged out while there are jobs in progress.

Timeouts

ext-device.canon.message- Specify the interval of time (seconds) for which messages are
timeout.secs displayed on the device.
This is a device-specific config key.
• Values: Any positive or negative number (seconds)
• Default: DEFAULT (10 seconds)

Note:
• Setting this to a positive number – displays all device
messages for the duration of the value, after which they
disappear.
• Setting this to a negative number – displays all device
messages for the entire duration of the user’s active
session, and they do not disappear.

ext-device.inactivity-timeout-secs PaperCut MF timeout: Specify the interval of time (seconds) after

which a user who is detected as being idle on PaperCut MF is
automatically logged out.
This is a device-specific config key.
• Values: Any positive number (seconds)

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• Default: 60 (seconds)

Note: This is only applicable if is lower than the value of the

device’s timeout. However, if it is higher, then it is overridden by
the lower value of device’s timeout. For more information, see
4.12 Timeouts.

ext-device.canon.timeout.scan- This is only applicable to 3rd generation devices (running the

prompt-send.secs
PaperCut MF embedded application PaperCut Gen3+).
PaperCut MF Scan More or Finish timeout: Specify the interval of
time (seconds) after which a user who is detected as being idle on
the PaperCut MF Scan More or Finish screen (with the three
buttons – Scan next page, Scan new document, Finish) is
automatically taken to the PaperCut MF Scan Complete screen
(with scan completed or failed status). The process of sending the
completed scan job to the user (scan transfer) is also
automatically initiated, and the user is logged out.
This is a device-specific config key.
• Values: 1-300 (seconds)
• Default: 30 (seconds)

Note: This timeout temporarily deactivates the PaperCut MF

timeout (ext-device.inactivity-timeout-secs) and the device
timeout. For more information, see 4.6.7.1 Integrated scan
workflow, 4.12 Timeouts.

ext-device.canon.timeout.complete- This is only applicable to 3rd generation devices (running the

scan-job-screen.secs
PaperCut MF embedded application PaperCut Gen3+).
PaperCut MF Scan Complete timeout: Specify the interval of time
(seconds) after which a user who is detected as being idle on the
PaperCut MF Scan Complete screen (with scan completed or
failed status), is automatically logged out.
This is a device-specific config key.
• Values: 1-300 (seconds)
• Default: 5 (seconds)

Note: This timeout temporarily deactivates the PaperCut MF

timeout (ext-device.inactivity-timeout-secs) and the device
timeout. For more information, see 4.6.7.1 Integrated scan
workflow, 4.12 Timeouts.

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5 Known Limitations
5.1 Limitations of the configured Reference Page Cost and
maximum number of Reference Pages Allowed
The Reference Page Cost that is used to calculate the maximum number of Reference Pages Allowed
for scan, copy, fax jobs, has the following limitations.

5.1.1 Limitation 1: Reference Page Cost is unavailable when using USB storage
devices for on-device printing and scanning

The Reference Page Cost that is used to calculate the maximum number of Reference Pages Allowed
for device jobs is unavailable when using USB storage devices for on-device printing or scanning. As a
result, when printing from or scanning to a USB storage device, a restricted user’s account balance
can drop below zero.
However, you can configure the device to prevent the use of USB storage devices for on-device
printing and scanning:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Settings/Registration > Function Settings > Store/Access Files > Memory Media
Settings.
3. Configure the Use Scan Function and Use Print Function, as required.

5.1.2 Limitation 2: Reference Page Cost is unavailable for fax jobs on some
devices

The Reference Page Cost that is used to calculate the maximum number of Reference Pages Allowed
for device jobs is unavailable for fax jobs on some devices. This is because these devices do not have
the mechanisms required for the application of PaperCut MF’s Zero Stop. As a result, if faxing is
charged, then when faxing on these devices, a restricted user’s account balance can drop below
zero.
In addition, these jobs are logged as scan jobs on the PaperCut MF Admin web interface (Logs > Job
Log), if PaperCut MF is configured to track and control scanning (see, 4.6.1 Tracking device jobs)
For more information about these devices, see the PaperCut MF for Canon page or contact your
reseller or Authorized Solution Center. You can find their contact information in your PaperCut MF
Admin web interface, on the About page.

5.1.3 Limitation 3: Reference Page Cost is lower than the actual per page cost

If the Reference Page Cost is lower than the actual per page cost of the restricted user’s scan, copy,
or fax job, then the restricted user’s account balance could drop below zero. This is because the cost
of the equivalent number of pages of the actual job would be much higher than the cost of the same
number of Reference Pages Allowed.
Example 1 – Reference Page Cost is lower than actual job cost
The following is an example of what could happen if the Reference Page Cost is based on an A4
paper size (which costs less than Letter), but the actual job is a Letter paper size. The job is allowed,
and the restricted user’s account balance drops below zero.
• Account’s opening balance = $4.50
• Attributes and costs of references:

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o Configured attribute of one Reference Page = A4

o Calculated cost of one Reference Page = $1.00
o Maximum number of Reference Pages Allowed = 4
o Total cost of maximum number of Reference Pages Allowed = $4
o Account’s closing balance using References = $0.50 (actual job is allowed)
• Attributes and costs of actuals:
o Attribute of actual page = Letter
o Cost of actual page = $1.50
o Number of actual pages = 4
o Total cost of actual pages = $6
o Account’s closing balance using actuals = $-1.50 (account balance is negative)

5.1.4 Limitation 4: Reference Page Cost is higher than the actual per page cost

If the Reference Page Cost is higher than the actual per page cost of the restricted user’s scan, copy,
or fax job, then even if the restricted user’s account balance has enough funds to cover the actual
cost of the job, the following could occur:
• the user could be incorrectly prevented from starting a scan, copy, or fax job
• the user could be prematurely stopped in the middle of a scan, copy, or fax job.
This is because the cost of the number of Reference Pages Allowed would be higher than the cost of
the equivalent number of pages of the actual job.
Example 2 – Reference Page Cost is higher than actual job cost
The following is an example of what could happen if the Reference Page Cost is based on a Letter
paper size (which costs more than A4), but the actual job is an A4 paper size. The job is not allowed
although the account balance has enough funds to cover the job without dropping below zero.
• Account’s opening balance = $1.50
• Attributes and costs of references:
o Configured attribute of one Reference Page = Letter
o Calculated cost of one Reference Page = $2.00
o Maximum number of Reference Pages Allowed = 0 (actual job is not allowed)
• Attributes and costs of actuals:
o Attribute of actual page = A4
o Cost of actual page = $0.50
o Number of actual pages = 2
o Total cost of actual pages = $1.00
o Account’s closing balance using actuals = $0.50 (account balance would not have
been negative, if the actual job was allowed)

5.2 Limitations with PaperCut MF’s Integrated Scanning

• PaperCut MF’s Integrated Scanning is unavailable on 2nd generation devices (running the
PaperCut MF embedded application PaperCut).
• PaperCut MF’s Integrated Scanning is only available on 3rd generation device (running the
PaperCut MF embedded application PaperCut Gen3+).

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• Although PaperCut MF’s Integrated Scanning is available on 3rd generation devices (running
the PaperCut MF embedded application PaperCut Gen3+), it does not support the following
File Type and Color mode combinations on the Scan Settings screen:
a. JPEG > B&W scanning is unavailable
b. TIFF > Color and TIFF > Grayscale scanning is unavailable

5.3 Phonebook contacts

The list of phonebook contacts visible on the MFD can be limited using the config key
system.scan.fax.contact.max-limit. The default limit is set to 50.

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6 FAQ & Troubleshooting

6.1 Determine the Canon platform
To determine whether the device is a 2nd or 3rd generation device:
1. Log in to the device’s web interface as an administrator.
2. Navigate to Service Management Service > System Management > System Information.
3. The Platform Information table’s MEAP Specifications row determines whether the device
is a 2nd or 3rd generation device:
• 123 indicates this is a 3rd generation device
• any other number indicates this is a 2nd generation device

6.2 IP addresses of the PaperCut MF Application Server

To get the IP addresses of the PaperCut MF Application Server, run any one of the following
applicable commands from the command line prompt:
• For Windows: ipconfig
• For Linux, Mac OS: ifconfig

6.3 "Device Setup: failed to connect to …" error

If the device displays Device Setup: failed to connect to …, it implies that the device is unable to
establish connection with the PaperCut MF Application Server. This occurs because of any one of the
following reasons:
• There is a network outage that is preventing network connection
• The PaperCut MF Application Server is not running
• The PaperCut MF Application Server’s firewall or network routing configuration is preventing
network connection
• The details of the PaperCut MF Application Server are incorrect.
To resolve this, ensure the following:
• there is no network outage
• the PaperCut MF Application Server is running
• the PaperCut MF Application Server’s firewall or network routing configuration is not
preventing network connection
• the PaperCut MF Application Server details are accurate. For more information, see 2.4.11
Enable communication with the PaperCut MF Application Server, 6.4 The device is unable to
connect to the PaperCut MF Application Server using TLS 1.1/1.2.

6.4 The device is unable to connect to the PaperCut MF Application

Server using TLS 1.1/1.2
ALL 3rd generation devices (running the PaperCut MF embedded application PaperCut Gen3+) not
only support the TLS 1.1/1.2 communication protocol, but also seamlessly communicate with the
PaperCut MF Application Server using this protocol.
However, if a 2nd generation device (running the PaperCut MF embedded application PaperCut) is
unable to connect to the PaperCut MF Application Server using TLS 1.1/1.2, it displays Device Setup:
failed to connect to ….

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This is because:
• Only some 2nd generation devices running the PaperCut MF embedded application
PaperCut, support the TLS 1.1/1.2 communication protocol (i.e. only devices with MEAP
Specification Version 98).
• These devices need to be manually configured to enable them to communicate with the
PaperCut MF Application Server using this protocol (i.e. they do not seamlessly use this
protocol)

To enable relevant 2nd generation devices (running the PaperCut MF embedded application
PaperCut) to communicate with the PaperCut MF Application Server using the TLS 1.1/1.2
communication protocol:
1. Ensure that the 2nd generation device (running the PaperCut MF embedded application
PaperCut) supports the TLS 1.1/1.2 communication protocol:
a. Log in to the device’s web interface as an administrator.
b. Navigate to Service Management Service > System Management > System
Information.
c. Verify that the Platform Information table’s MEAP Specifications row displays 98:

2. Log in to the device’s web interface as an administrator.

3. Click Configure PaperCut.
4. On the Configure PaperCut screen, select the Use SSL-TLS API checkbox:

5. Click Save.

6.5 Sleep mode

Enabling sleep mode on a device helps minimize the device’s energy consumption. However, on
some devices, users need click the Energy Saver hard button to wake the device’s touchscreen and
use the device.

7 Uninstall PaperCut MF – Canon (MEAP)

7.1 Temporarily disable PaperCut MF – Canon (MEAP)
To temporarily disable PaperCut MF – Canon (MEAP):
1. Log in to the PaperCut MF Admin web interface.

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2. Navigate to Devices.
3. Select the required device.
4. In the Configuration area’s Enable/Disable, select a Disable option.
5. Verify that PaperCut MF – Canon (MEAP) is disabled:

6. Verify that PaperCut MF – Canon (MEAP) is not available on the device to users:

7.2 Permanently uninstall PaperCut MF – Canon (MEAP)

To permanently uninstall PaperCut MF – Canon (MEAP):
1. Log in to the device’s web interface as an administrator.
2. Navigate to Enhanced System Application Management.
3. In the Login Service table’s Default Authentication row, click SWITCH:

4. Access the physical device and restart it.

5. In the Login Service table’s PaperCut or PaperCut Gen3+ row, click Uninstall.

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6. Confirm this by clicking Yes.

7. Log in to the PaperCut MF Admin web interface.
8. Navigate to Devices.
9. Select each required device.
10. Click Actions > Delete this device.
11. Click Devices and verify that the required devices are no longer listed.
12. Click Log out.
13. Access the physical devices.
14. Verify that PaperCut MF – Canon (MEAP) is not available on the required devices.

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