Human Behavior
Human Behavior
AND CRISIS
MANAGEMENT
I am Number Eight
What is Behavior?
Needs are the triggering factor that drives or moves a person to act. It is
a psychological state of tissue deprivation.
Drives are aroused state that results from some biological needs. The
aroused condition motivates the person to remedy the need.
Motivation on the other hand refers to the causes and “why’s” of
behavior as required by a need.
water - thirst
sex – a powerful motivator but unlike food and water, sex is not vital for
detour
substitution
withdrawal or retreat
aggression
1. Anxiety disorders
2. Somatoform Disorders
3. Dissociative Disorders
4. Affective Disorders
Anxiety Disorders
- These are commonly known as “neurotic fear”.
When it is occasional but intense, it is called
“panic”. When it is mild but continuous, it is
called “worry”. They are considered as the
central feature of all neurotic patterns. They are
characterized by:
mild depressions
fear and tensions
mild stresses
Anxiety disorders are grouped as:
Obsessive-compulsive disorders
is envisioned to address crisis situations in phases the Proactive and the Reactive
Phase in four stages:
Phases of Crisis Management
Crisis management is a continuing activity that has two distinct phases: The Pro-
Active and the Re-Active phases.
a. Pro-Active Phase
This phase is designed to predict or prevent the probability of occurrence of crisis at
the same time prepared to handle them when they occur. It compasses the first 3ps of
the 4P Crisis Management Model; prediction, prevention, preparation.
1. Prediction
This stage involves foretelling of the likelihood of crisis occurring either
natural or man-made through the continuous assessment of all possible threat and
threats groups as well as the analysis of developing or reported events and incidents.
Crisis incidents can be predicted through updated inputs from intelligence
reports as well as the continuous monitoring and analysis of the confluence of related
events.
2. Prevention
With most man-made crisis/emergencies, this stage involves
the institution of passive and active security measures, as well as the
remedy or solution of establishing factors and or security flaws leading
to such crisis emergencies.
Prophylactic actions may well be applied to both natural
and man – made crisis emergencies to prevent them from developing to
uncontrollable proportions.
3. Prepare
Preparation for crisis emergencies entails planning,
organization, training and stockpiling of equipment and supplies
needed for such crisis emergencies.
b. The Reactive Phase – Performance
The objectives in this stage are to ensure a high probability
of success in neutralizing the perpetrators; to minimize, or
cushion the adverse effects of the crisis incidents and to ensure a
smooth and speedy rehabilitation or return to normalcy.
The performance of crisis management action for terrorist
– based crisis management is done in three sub – stage:
- Initial action
- Action
- Post action
1. Initial action
All unit commanders are required to understand and acquaint themselves on crisis
management doctrine. As such, they will be held responsible for all their actions.
Any military police unit taking cognizance of a crisis incident shall immediately
undertake appropriate actions to contain the crisis situation and report the matter to the
cognizant agencies through channels, regardless whether such crisis situation is within or
beyond its capability to handle.
2. Action
The action phase begins as soon as the On-Scene Command Post (OSCP) is established
and the Tactical/ Intervention, service supports units, Negotiation Teams and the Public
Affairs personnel arrive and are deployed.
The On-Scene Commander (OSC) gradually relieves the initial action, unit commander
and complete staffing of the OSCP.
The OSC discusses the incident with the commanders and staff of the units and agencies
involved and plans what actions to take and establish positive contact with Crisis
Management Committee (CMC) to ensure that all his succeeding actions are cleared.
3. Post Action
This stage begins as soon as the perpetrators
surrender, or when they are captured or neutralized
and the crisis situation is deemed cleared.
The On-Scene Commander ensures that
necessary Post Action activities are undertaken to
restore normalcy and bring those responsible to court.
Threat Groups
a. Political terrorist
These are ideologically-inspired individuals or groups.
They want prestige and power for a collective goal or higher cause. Many of
its members have intensive criminal backgrounds. They often recruit new
members from prisons, beginning their indoctrination and training while still
confined thereat.
b. Criminals
These are people who commit terrorist act for personal rather than
ideological gain. Some of their terroristic acts such as kidnapping or extortion
are planned. Others are not planned, but happen as a result of the
confrontation and encounter with the law enforcement agencies to an on-
going crime. For instance, a number of bank robberies have involved into
hostage-taking situations when policemen arrive in response to an alarm
while the robbery is still in progress.
c. Mentally – Deranged Individuals
These people commits terrorists acts during period of
psychiatric disturbance. This type maybe the most difficult terrorists to
deal with. Many of them are unpredictable.
d. Religious Extremists
mainly belonging to Southern Religious Fundamentals.
Intolerant of other faiths, they are apt to execute hostages belonging to
other religions.
Hostage negotiation
A hostage negotiation happens when a criminal uses innocent people as
bargaining chips. This can happen in a range of circumstances, including:
- A desperate mother who barricades herself in with her own child.
- A bank robber who is disturbed on the job.
- Terrorists who take foreign nationals.
CONTAIN
ISOLATE
EVACUATE
NEGOTIATE
The eight-stage negotiation process
The FBI's Hostage Barricade Database System shows that roughly 27% of victims show
evidence of Stockholm syndrome.
The Stockholm syndrome
it was named after the Norrmalmstorg robbery of Kreditbanken at
Norrmalmstorg in Stockholm, Sweden, in which several bank employees were held
hostage in a bank vault from August 23 to August 28, 1973.
During this situation, the victims became emotionally attached to their
captors, rejected assistance from government officials at one point and even defended
them after they were freed from their six-day ordeal.
The term “Stockholm syndrome” was coined by the criminologist and
psychiatrist Nils Bejerot, using the term in a news broadcast.
The Lima syndrome