RTGS

The RTGS transaction process depends on whether it is processed online or at the bank
branch.

For online RTGS transaction, the following steps must be followed:

Step 1: Login net banking of the bank.

Step 2: Add beneficiary account details.

Step 3: Go to the RTGS Funds Transfer tab.

Step 4: Select the amount to be transferred.

Step 5: Accept the terms and conditions mentioned.

Step 6: Submit the RTGS online form.

For RTGS transaction through the branch, the following steps must be followed:

Step 1: Visit the branch of the bank in which there is an account.

Step 2: Fill up the RTGS form with required details.

Step 3: Deposit the cash or cheque of the amount which needs to be transferred.

The following information is required for an RTGS transaction:

 The amount thats needs to be transferred in rupees
 Name of the payee/beneficiary as in the bank account
 IFSC code of the payee/beneficiary
 Account number of the payee/beneficiary
 Name of beneficiary bank and bank branch
The RTGS payment system is maintained by the Reserve Bank of India (RBI) and hence is a safe and
reliable method of sending and receiving money at any given point of time in the country. In fact, RTGS is
one among the fastest ways to send money to anyone.
 NEFT

How to do NEFT Online

 Log on to the bank’s official net bankingwebsite using user name and password
 Select ‘Add’ option and enter the beneficiary name, beneficiary account number,
address and inter bank transfer limit in the provided fields
 Later enter the IFSC code of the beneficiary bank branch by using the location
option or using the drop down menu provided
 Now click the ‘accept Terms of Service (Terms & Conditions)’ button followed by
‘confirm’
 Right after this,a security password will be sent to the mobile number offering an
additional security measure. Use this password to validate the beneficiary.
 For remitting funds to the Inter Bank Payee via NEFT select the ‘Inter Bank
Transfer’ link.
 Later select the transaction type, that is, NEFT. After this, select the
beneficiaryfrom the list of beneficiary accounts
 Enter the amountto be transfered
 Click on ‘accept Terms of Service (Terms & Conditions)’ followed by‘confirm’

How to do NEFT offline

NEFT fund transfer via online banking has acquired huge popularity in India. The
availability of smart phones in today’s time has assisted in the active usage of online
NEFT transfer. However, the availability of offline fund transfer through NEFT is easily
provided by a number of banks across the nation.

For the offline NEFT process, the possession of a NEFT form from your bank branch is
important. All the necessary details are filled in this form which is later handed over to
the bank official.

The later procedure is similar to the NEFT online mode since the request is forwarded by
the official through the internet.

Points to remember

 While aiming for a successful NEFT transaction, the remitter should maintain
necessary information such as bank account number from which the fund has to
be debited, beneficiary’s account number, IFSC code of the beneficiary’s bank
and obviously the fund transfer amount.
 All of these details need to be filled in the offline NEFT form available at the bank
branch.
 Always keep a check that the destination bank branch as well as the remitting
bank branch is part of the NEFT network across India.
 For fund transfer amount over Rs. 2 lakhvia offline route, the remitting customer
needs to attach a cheque leaflet along with the filled NEFT form.
 IMPS

The process of IMPS transfer through net-banking is as follows:

1. Log into your bank’s net-banking portal.

2. Add an IMPS beneficiary by inputting the beneficiary’s account no., account type,
IFSC Code, name and contact details.
3. After your bank confirms that the intended beneficiary has been included, go
to Fund Transfer.
4. Select the beneficiary to whom you want to transfer funds. Once you do that the
beneficiary’s account details will appear.
5. Enter Amount and Remarks (optional).

The process of IMPS transfer through mobile banking is as follows:

1. Log into your bank’s mobile banking application.

2. In the Send Money/Fund Transfer tab, go to the IMPS option.
3. Enter Beneficiary mobile no., Amount and the beneficiary’s Mobile Money
Identifier (MMID).
4. The application will then ask for your Mobile PIN (MPIN) to authenticate the
transfer.
5. Once you verify your Mobile PIN (MPIN), your money is transferred.
6. The bank will then send you a confirmation text message mentioning the
transaction no.

You can use that transaction no. while giving feedback/for queries and complaints.

Moreover, to receive money through IMPS, just provide your mobile no. and Mobile
Money Identifier (MMID) to the payer and then the payer will be able to transfer money
to you through IMPS.

The participants for IMPS will be as follows:

 Remitter (Sender)
 Beneficiary (Receiver)
 Banks
 National Financial Switch - NPCI

Pre-Requisites for Mobile Banking through IMPS

Registration for Remitter:

 Register yourself with the mobile banking service of the bank.

 Get Mobile Money Identifier (MMID) and MPIN from the bank
 Download Software (Application) for mobile banking (ensure the compatibility of mobile with the
application) or use the SMS facility in your mobile if your bank provides IMPS on SMS
 Registration for Beneficiary:

 Link your mobile number to the account in the respective bank.

 Get Mobile Money Identifier (MMID) from the bank

For Remitter (To send money):

 Login to the application and select the IMPS menu from the IMPS or use the SMS facility in your mobile
if your bank provides IMPS on SMS
 Get Beneficiary Mobile number and MMID
 Enter Beneficiary Mobile number, beneficiary MMID, Amount and your MPIN to send
 Await confirmation SMS for the debit in your account and credit in beneficiary account
 Note the transaction reference number for any future query
 Share your Mobile number and MMID with the remitter
 Ask the remitter to send money using your Mobile number and MMID
 Check the confirmation SMS for credit to your account from the remitter
 Note the transaction reference number for any future quer

Fund transfer/Remittance
 Using Mobile number & MMID (P2P)
 Using Account number & IFS Code (P2A)

Using Mobile number & MMID (P2P)

IMPS offer an instant,24*7 interbank electronic fund transfer service capable of processing
person to person, person to account and person to merchant remittances via mobile, internet
and atms. It is a multichannel and multidimensional platform that make the payments
possible within fraction of seconds with all the standards and integrity maintained for security
required for even high worth transactions.

Sender & Receiver - Have to register for Mobile Banking & get a unique ID
called "MMID"

 Generation of MMID is a One-time process

 Remitter (Sender) transfer funds to beneficiary (Receiver) using Mobile no. & 7digit MMID of
beneficiary.

Additional information's:

MMID - Mobile Money Identifier (7 digit code) Each MMID is linked to a unique Mobile
Number. Different MMIDs can be linked to same Mobile Number

Using Account number & IFS Code (P2A)

Presently, IMPS Person-to-Person (P2P) funds transfer requires the Remitter customer to
make funds transfer using Beneficiary Mobile Number and MMID. Both Remitter as well as
Beneficiary needs to register their mobile number with their respective bank account and get
MMID, in order to send or receive funds using IMPS.
There may be cases where Remitter is enabled on Mobile Banking, but Beneficiary mobile
number is not registered with any bank account. In such cases, Remitter shall not be able to
send money to the Beneficiary using Mobile Number & MMID.

Hence on the merit of the feedback received from the banking community as well as to cater
the above mentioned need, the IMPS funds transfer has been made possible using Beneficiary
account number and IFS code as well, in addition to Beneficiary mobile number and MMID.

Additional information's:

IFS Code - 11 digit alphanumeric number, available in the users Cheque book.

** KEY POINTS to Remember

For transactions initiated using Mobile, transactions will be authenticated using mobile
number & MPIN.

Mobile number + MPIN

IMPS transactions can also be initiated from ATMs and Internet banking channels.
Authentication will be done for remitting customers while using the ATM channel as follows:

Card + ATM PIN

Authentication will be done for remitting customers while using the Internet banking channel
as follows:

User ID + Internet Banking Password/Transaction

Password
Appropriate existing two-factor authentication method would be used for all the channels.
The limit as prescribed by the bank for these channels would apply while transferring money
using either of these channels.

While initiating an IMPS transaction using either ATM or Internet channel, mobile banking
registration for a remitting customer is not mandatory. Similarly, for customers receiving
money using account number/IFSC, or using AADHAAR number, mobile banking
registration is not mandatory.
 UPI

Sending and receiving money via UPI is extremely easy. To send money through UPI,
follow the steps given below after successful UPI registration-

 Login to your bank’s UPI-enabled mobile application

 Go to UPI section
 Click on Make Payment/Send/Pay
 Enter the payee’s Virtual Payment Address (VPA)
 Enter the amount to be transferred
 In case you have linked a number of accounts, select the account from which the
amount should be debited
 Next you have to enter the mPIN to authenticate your payment
 Once you submit, the amount will be transferred in a matter of seconds

To receive money from a person or to request it from someone, you have to follow the
procedure given below-

 Login to the mobile app

 Select the option- Collect/Request Money
 Enter the payer/remitter’s VPA and the amount to be credited
 When you submit the request, a notification will be sent to the payer
 He will enter his mPIN to authenticate the transaction if he accepts the request
 When the transaction is complete, both the payer and payee will get notification
of debit and credit

Unified Payments Interface (UPI)

Unified Payments Interface (UPI) is a system that powers multiple bank accounts into a
single mobile application (of any participating bank), merging several banking features,
seamless fund routing & merchant payments into one hood. It also caters to the “Peer to
Peer” collect request which can be scheduled and paid as per requirement and convenience.

With the above context in mind, NPCI conducted a pilot launch with 21 member banks. The
pilot launch was on 11th April 2016 by Dr. Raghuram G Rajan, Governor, RBI at Mumbai.
Banks have started to upload their UPI enabled Apps on Google Play store from 25th August,
2016 onwards.

How is it unique?

 Immediate money transfer through mobile device round the clock 24*7 and 365 days.
 Single mobile application for accessing different bank accounts.
 Single Click 2 Factor Authentication – Aligned with the Regulatory guidelines, yet provides for a very
strong feature of seamless single click payment.
 Virtual address of the customer for Pull & Push provides for incremental security with the customer not
required to enter the details such as Card no, Account number; IFSC etc.
 Bill Sharing with friends.
 Best answer to Cash on Delivery hassle, running to an ATM or rendering exact amount.
 Merchant Payment with Single Application or In-App Payments.
 Utility Bill Payments, Over the Counter Payments, Barcode (Scan and Pay) based payments.
 Donations, Collections, Disbursements Scalable.
 Raising Complaint from Mobile App directly.

Participants in UPI

 Payer PSP
 Payee PSP
 Remitter Bank
 Beneficiary Bank
 NPCI
 Bank Account holders
 Merchants

UPI - Benefits to the Ecosystem participants

Benefits for banks:

 Single click Two Factor authentication

 Universal Application for transaction
 Leveraging existing infrastructure
 Safer, Secured and Innovative
 Payment basis Single/ Unique Identifier
 Enable seamless merchant transactions

Benefits for end Customers:

 Round the clock availability

 Single Application for accessing different bank accounts
 Use of Virtual ID is more secure, no credential sharing
 Single click authentication
 Raise Complaint from Mobile App directly

Benefits for Merchants:

 Seamless fund collection from customers - single identifiers

 No risk of storing customer’s virtual address like in Cards
 Tap customers not having credit/debit cards
 Suitable for e-Com & m-Com transaction
 Resolves the COD collection problem
 Single click 2FA facility to the customer - seamless Pull
 In-App Payments (IAP)

Registration in UPI enabled application

Steps for Registration:

 User downloads the UPI application from the App Store/Banks website
 User creates his/her profile by entering details like name, virtual id (payment address), password etc.
 User goes to “Add/Link/Manage Bank Account” option and links the bank and account number with the
virtual id
 Generating UPI – PIN:

 User selects the bank account from which he/she wants to initiate the transaction
 User clicks one of the option -

a. Change M-PIN

In the case of 3(a) -

 User receives OTP from the Issuer bank on his/her registered mobile number
 User now enters last 6 digits of Debit card number and expiry date
 User enters OTP and enters his preferred numeric UPI PIN( UPI PIN that he would like to set) and clicks
on Submit
 After clicking submit, customer gets notification (successful or decline)

In the case of 2(b) -

 User enters his old UPI PINand preferred new UPI PIN (UPI PIN that he would like to set) and clicks on
Submit
 After clicking submit, customer gets notification (successful or failure)

Performing a UPI Transaction:

A. PUSH – sending money using virtual address

 User logs in to UPI application

 After successful login, user selects the option of Send Money/Payment
 User enters beneficiary’s/Payee virtual id, amount and selects account to be debited
 User gets confirmation screen to review the payment details and clicks on Confirm
 User now enters UPI PIN
 User gets successful or failure message

PULL – Requesting money:

 User logs in to his bank’s UPI application

 After successful login, user selects the option of collect money (request for payment)
 User enters remitters/payers virtual id, amount and account to be credited
 User gets confirmation screen to review the payment details and clicks on confirm
 The payer will get the notification on his mobile for request money
 Payer now clicks on the notification and opens his banks UPI app where he reviews payment request
 Payer then decides to click on accept or decline
 In case of accept payment, payer will enter UPI PINto authorize the transaction
 Transaction complete, payer gets successful or decline transaction notification
 Payee/requester gets notification and SMS from bank for credit of his bank account

Product
A. Financial Transactions: UPI supports the following financial transactions viz.
 Pay Request: A Pay Request is a transaction where the initiating customer is pushing funds
to the intended beneficiary. Payment Addresses include Mobile Number & MMID, Account
Number & IFSC and Virtual ID

Collect Request: A Collect Request is a transaction where the customer is pulling funds from
the intended remitter by using Virtual ID.

B. Non-Financial Transactions: UPI will support following types of non-financial

transactions on any PSP App viz.

 Mobile Banking Registration*

 Generate One Time Password (OTP)
 Set/Change PIN
 Check Transaction Status
 Raise Dispute/Raise query

* Mobile Banking Registration is possible only if the mobile number (which is to be

registered) is registered with the Issuer Bank for SMS Alerts/mobile alerts.

UPI can be accessed on all platforms viz. Android / iOS – The Apps have been developed by
members on Android 4.2.2 and above/iOS 8.1 and above platforms.
 Bharat Interface for Money (BHIM)

is an app that lets you make simple, easy and quick payment transactions using Unified
Payments Interface (UPI). You can make instant bank-to-bank payments and Pay and collect
money using just Mobile number or Virtual Payment Address (UPI ID).

The following are the features of BHIM:

 Send Money: Send money by entering Virtual Payment Address (UPI ID), Account number and QR Scan.
 Request Money: Collect money by entering Virtual Payment Address (UPI ID). Additionally through
BHIM App, one can also transfer money using Mobile No. (Mobile No should be registered with BHIM or
*99# and account should be linked).
 Scan & Pay: Pay by scanning the QR code through Scan & Pay or generate your to let others make easy
payments to you.
 Transactions: Check your transaction history and also pending UPI collect requests (if any) You can raise
complaint for the declined transactions by clicking on report issue in transactions.
 Profile: You can view the static QR code and Payment addresses linked to your account. You can also
share the QR code through various messenger applications like WhatsApp, Email etc. available on phone
and can also download the QR code.
 Bank Account: Switch between multiple bank accounts linked with your BHIM App. You can set/change
your UPI PIN or check your balance.
 Language: Currently BHIM is available in 13 languages, i.e., Hindi, English, Tamil, Telugu, Malayalam,
Bengali, Odia, Kannada, Gujarati, Marathi, Assamese and Bengali.
 Block User: Block/Spam users who are sending you collect requests from illicit sources.
 Privacy: Allow a user to disable and enable mobilenumber@upi in the profile if a secondary UPI ID is
created (QR for the disabled UPI ID is also disabled).
 Payment Reminders: Schedule payments as per your convenience.
 Split Bill: Splitting bills with multiple UPI users at a click of a button.

*BHIM APP is available in play store (android version 5.0 & above) and App Store
(iOS 8.1 and above)**

HOW TO USE BHIM APP:

First Time User:

 Step 1: Download and Install BHIM app from Google Play store/Apple App Store.
 Step 2: Select your preferred language.
 Step 3: Select SIM card which has the mobile number registered with your respective bank.
 Step 4: Set the application passcode required to enter the app.
 Step 5: Link your bank accounts using bank account option.
 Step 6: Set your UPI PIN by providing last 6 digits of debit card and expiry date of debit card.
 Step 7: Click on send and enter UPI ID or Aadhaar number. You can also Scan & Pay the QR of the person
to whom you want to send money.
 Step 8: Enter the UPI Pin you set earlier to authenticate the transaction.
 Step 9: Check transaction history to see the status of the transaction.
UNSTRUCTURED
SUPPLEMENTARY SERVICE
DATA (USSD)

The innovative payment service *99# works on Unstructured Supplementary Service Data
(USSD) channel. This service allows mobile banking transactions using basic feature mobile
phone, there is no need to have mobile internet data facility for using USSD based mobile
banking. It is envisioned to provide financial deepening and inclusion of underbanked society
in the mainstream banking services.
*99# service has been launched to take the banking services to every common man across the
country. Banking customers can avail this service by dialling *99#, a “Common number
across all Telecom Service Providers (TSPs)” on their mobile phone and transact through an
interactive menu displayed on the mobile screen. Key services offered under *99# service
include, interbank account to account fund transfer, balance enquiry, mini statement besides
host of other services. *99# service is currently offered by 51 leading banks & all GSM
service providers and can be accessed in 12 different languages including Hindi & English as
on 30.11.2016 (Source: NPCI). *99# service is a unique interoperable direct to consumer
service that brings together the diverse ecosystem partners such as Banks & TSPs (Telecom
Service Providers).
How to get it:
 Provide KYC (Know Your Customer) information to open a new account

 Mobile no. should be linked with bank a/c

 Register for USSD/Mobile Banking

 Get MMID (Mobile Money Identifier)

 Get MPIN (Mobile PIN)

Service Activation:
  None

 1-2 minutes

What is required for Transaction:

 Remember MMID

 Remember MPIN

 Dial *99#

 Registered mobile number with any phone (feature or smart)

 Self Service mode

Transaction Cost:
 NIL by system

 Rs. 0.50 charged to customer

Disclaimer: The transaction costs are based on available information and may vary based on
banks.
Services Offered:
 Balance enquiry

 Mini Statement

 Funds transfer

 MMID

 A/c no.

 Aadhaar

 Know MMID

 Change M-PIN

 Generate OTP

Funds Transfer limit:

 Rs 5,000/day
  Rs 50,000/annum

Disclaimer: The funds transfer limits are based on available information and may vary based
on banks.
Service Available from no. of operators:
 51 banks List of Banks providing USSD Mobile Banking Service as on 30.11.2016
 Interoperable

Product Overview
*99#, a USSD based mobile banking service of NPCI was initially launched in November
2012. The service had limited reach and only two TSPs were offering this service i.e. MTNL
& BSNL.Understanding the importance of mobile banking in financial inclusion in general
and of *99# in particular, various regulatory/trade bodies came together to ensure on
boarding of all TSPs on *99# (USSD 1.0). With the wider ecosystem (11 TSPs), *99# was
dedicated to the nation by Hon’ble Prime minister on 28th August 2014, as part of Pradhan
Manti Jan Dhan Yojna.

NPCI launched Unified Payments Interface (UPI) with member banks on 25th August, 2016.
UPI allows account holders across banks to send and receive money using a unique id known
as UPI id or payment address. UPI allows users the facility to generate their own UPI ID.
Besides UPI ID, user can also send money using the conventional financial address i.e.
Account number + IFSC and also, through emerging option of AADHAAR number.
Conceptualized as a mobile application based solution primarily catering to internet
compatible phones ( smart-phone users) , UPI is now available for non-internet based
mobile devices ( smartphone as well as basic phones ) in the form of dialing option (*99# )
and is known as USSD 2.0 .This functionality i.e. USSD 2.0 is launched along with BHIM on
30th December 2016.

*99# service has been launched to take the banking services to every common man across the
country. Banking customers can avail this service by dialing *99#, a “Common number
across all Telecom Service Providers (TSPs)” on their mobile phone and transact through an
interactive menu displayed on the mobile screen. Key services offered under *99# service
include, Sending and Receiving interbank account to account funds, balance enquiry, setting /
changing UPI PIN besides host of other services. *99# service is currently offered by 41
leading banks & all GSM service providers and can be accessed in 13 different languages
including Hindi & English. *99# service is a unique interoperable direct to consumer service
that brings together the diverse ecosystem partners such as Banks & TSPs (Telecom Service
Providers).

It is a common technology platform developed by NPCI which allows the Banks and TSPs to
seamlessly integrate with each other to provide banking services to the customers at large
over the mobile phones (basic as well as smartphone).

Currently, following Financial, Non-financial and Value Added Services (VAS) are offered
through *99# service.
 Sending Money using Mobile No

Sending Money using UPI ID

Financial Services Sending Money using Aadhaar No.

Sending Money using Account No. + IFSC

Requesting Money using UPI ID / Mobile No.

Account Balance

Set UPI PIN

Non-Financial Services
Change UPI PIN

Last 5 transactions

Aadhaar linking Status

Value Added Services(*99*99#)
PMJDY A/C Overdraft Status

Features of *99# Service

 Uses USSD as the access channel that works across all GSM handsets (smartphone or otherwise)making it
reach the last mile user
 Supports menu-based applications that is easy to maneuver for the users
 Does not require data connectivity (works on signaling channel) that makes it high availability service
 Round the clock availability (works even on holidays)
 Accessible through a common code *99# across all GSM Operators and mobile handsets
 Additional channel for using BHIM app and key catalyst for financial inclusion
AADHAAR ENABLED PAYMENT
SYSTEM (AEPS)

AEPS is a bank led model which allows online interoperable financial transaction at PoS
(Point of Sale / Micro ATM) through the Business Correspondent (BC)/Bank Mitra of any
bank using the Aadhaar authentication.
How to get it:
 Provide KYC (Know Your Customer) information to open a new account

 Aadhaar Number should be linked with bank a/c

Service Activation:
 None

 1-2 minutes post Aadhaar seeding

What is required for Transaction:

 MicroATM

 Remember Aadhaar

 Give Bank name

 Present self (Aadhaar holder) with Bio-metrics (Finger and/or IRIS)

  Assisted mode

Transaction Cost:
 NIL to customer

 Merchant or BC may get charged or paid based on bank‘s discretion

Disclaimer: The transaction costs are based on available information and may vary based on
banks.
Services Offered:
 Balance Enquiry

 Cash Withdrawal

 Cash Deposit

 Aadhaar to Aadhaar funds transfer

 Payment Transactions (C2B, C2G Transactions)

Funds Transfer limit:

 Banks define limit. No limit for RBI.

Disclaimer: The funds transfer limits are based on available information and may vary based
on banks.
Service Available from no. of operators:
 118 banks

 Interoperable

Background
In order to further speed track Financial Inclusion in the country, Two Working Groups were
constituted by RBI on MicroATM standards and Central Infrastructure & Connectivity for
Aadhaar based financial inclusion transactions with members representing RBI, Unique
Identification Authority of India, NPCI, Institute for Development and Research in Banking
Technology and some special invitees representing banks and research institutions.

The working group on MicroATM standards & Central Infrastructure & Connectivity has
submitted its report to RBI. As a part of the working group it was proposed to conduct a Lab
level Proof of concept (PoC), integrating the authentication & encryption standards of
 UIDAI, to test the efficacy of MicroATM standards and transactions using Aadhaar before
they are put to actual use. The PoC was successfully demonstrated at various venues.

AePS is a bank led model which allows online interoperable financial inclusion transaction at
PoS (MicroATM) through the Business correspondent of any bank using the Aadhaar
authentication.AePS allows you to do six types of transactions.

The only inputs required for a customer to do a transaction under this scenario are:-

 IIN (Identifying the Bank to which the customer is associated)

 Aadhaar Number
 Fingerprint captured during their enrollment

Objectives
 To empower a bank customer to use Aadhaar as his/her identity to access his/ her respective Aadhaar
enabled bank account and perform basic banking transactions like cash deposit, cash withdrawal, Intrabank
or interbank fund transfer, balance enquiry and obtain a mini statement through a Business Correspondent
 To sub-serve the goal of Government of India (GoI) and Reserve Bank of India (RBI) in furthering
Financial Inclusion.
 To sub-serve the goal of RBI in electronification of retail payments.
 To enable banks to route the Aadhaar initiated interbank transactions through a central switching and
clearing agency.
 To facilitate disbursements of Government entitlements like NREGA, Social Security pension,
Handicapped Old Age Pension etc. of any Central or State Government bodies, using Aadhaar and
authentication thereof as supported by UIDAI.
 To facilitate inter-operability across banks in a safe and secured manner.
 To build the foundation for a full range of Aadhaar enabled Banking services.

Services Offered by AePS

 Cash Withdrawal
 Cash Deposit
 Balance Enquiry
 Aadhaar to Aadhaar Fund Transfer
 Mini Statement
 Best Finger Detection

BHIM Aadhaar Pay

BHIM Aadhaar Pay is meant for merchants to receive digital payments from customers over
the counter through Aadhaar authentication. It allows for any merchant associated with any
acquiring bank on BHIM Aadhaar Pay service, to allow the merchant to accept payment from
a customer of any bank, by authenticating the customer’s biometrics – currently only
fingerprints, directly from the customer’s Aadhaar enabled bank account and receive the sale
proceeds instantaneously directly into merchant’s own bank account.

To be able to effect the same, the merchant must have an Android mobile with the BHIM
Aadhaar app and a certified biometric scanner attached with the mobile phone on the USB
port AND both the merchant and customer should have had linked their Aadhaar numbers to
their bank accounts respectively.

The Bharat bill payment system is a Reserve Bank of India (RBI) conceptualised system
driven by National Payments Corporation of India (NPCI). It is a one-stop ecosystem for
payment of all bills providing an interoperable and accessible “Anytime Anywhere” bill
payment service to all customers across India with certainty, reliability and safety of
transactions.

Bharat BillPay - The One stop destination for all recurring payments
Bharat BillPay has multiple modes of payment and provides instant confirmation of payment
via an SMS or receipt. It offers myriad bill collection categories like electricity, telecom,
DTH, gas, water bills, etc. and also other repetitive payments like insurance premium, mutual
funds, school fees, institution fees, credit cards, fastag recharge, local taxes, housing society
payments, etc. at one single window. An effective mechanism for handling consumer
complaints has also been put in place to support consumer regarding any bill related problems
in Bharat BillPay

Different Payment Channels

Bharat BillPay transaction can be initiated through multiple payment channels like Internet,
Internet Banking, Mobile, Mobile-Banking, POS (Point of Sale terminal), Mobile Wallets,
Kiosk, ATM, Bank Branch, Agents and Business Correspondents, by just looking at the
Bharat BillPay logo

Different Payment Modes

Bharat BillPay facilitates myriad payment modes enabling bill payments. The payment
modes options facilitated under the ecosystem are Cards (Credit, Debit and Prepaid), NEFT
Internet Banking, UPI, Wallets, Aadhar based Payments and Cash.

Key Features

Bharat BillPay is an integrated ecosystem connecting banks and non-banks in bills

Interoperable
aggregation business, Billers, payment service providers and retail bill outlets.

Accessible Facilitate seamless payment of bills through any channel : Digital and physical.

Cost-effective Most cost-effective for entire ecosystem – Flat fee charge vs current ad valorem.

Integration BBPOUs will have to connect only to BBPCU to get access to all the billers. Utility
 companies just need to connect to maximum two BBPOUs to enable all customers
to pay bills.

Complaint Standardised system to handle customer grievances for both ON-US and OFF-US
Management transactions.

Dispute Facilitate BBPOU’s to raise and resolve disputes relating to transactions that have
Management passed through the Bharat BillPay ecosystem.

Clearing & Multiple Clearing & Guaranteed Settlements between different parties,
Settlement standardised TAT.

Standardisation Standardisation of processes for entire Bharat BillPay ecosystem.

Brand Connect Single and trusted brand connect and Bharat BillPay Assurance.

Key Participants

About Bharat Bill Payment Central Unit (BBPCU)

National Payments Corporation of India (NPCI) has
been authorized by RBI as the Bharat Bill
Payment Central Unit (BBPCU) and is responsible for setting business standards, rules and
procedures for technical and business requirements for all participants. The BBPCU
undertakes clearing and settlement activities related to transactions routed through Bharat
BillPay.

About Bharat Bill Payment Operating Unit (BBPOU)

Bharat Bill Payment Operating Unit aka BBPOU is
the entity that is authorized by Reserve Bank of
India. It can be a Bank or a Non-Bank. BBPOU may choose to integrate either with the
customers, (COU: Customer OU) or with the billers (Biller OU) or may wish to participate as
both – which means such BBPOU will be integrated with customers as well as billers.
Going forward, only authorised BBPOU - both banks and non-banks authorised by RBI - can
handle payment and aggregation of payment services relating to bills under the scope of
Bharat BillPay.

Agent Institutions
Eligible Entities who wish to offer or those who are currently in bill payment, collection and
aggregation business, would operate under a COU (Customer BBPOU)
Customer BBPOU will on-board Agent institutions which may further on-board agents and/
or set up customer service points in various regions and locations.

Agents
Agents are the customer touch points and service points in the Bharat BillPay ecosystem
available in the form of agent outlets, Business Correspondent outlets, Bank branches,
collection centres, retail outlets

Biller/Utility Company
Service providers, who shall receive payments from customers for services rendered. By
participating in the Bharat BillPay scheme, the biller will be able to receive payments from
third party channels for the services provided to the customer. A biller may tie up with up to
two BBPOUs to access the entire universe of its consumers and all payment channels.

Category of Billers in Bharat

BillPay: All recurring payments will be a part of Bharat BillPay.
The current key utilities part of Bharat BillPay are as follow:
1. Electricity
2. Telecom (Mobile Post-paid, Landline Post-paid and Broadband)
3. DTH
4. Gas-Pipedline and LPG
5. Water
Other categories like insurance premium, mutual funds, school fees, institution fees, credit cards, local taxes, invoice
payments, etc. may be covered under Bharat BillPay