HP LaserJet Managed MFP E82540, E82550, E82560

HP LaserJet Managed Flow MFP E82540, E82550, E82560

HP Color LaserJet Managed MFP E87640, E87650, E87660
HP Color LaserJet Managed Flow MFP E87640, E87650, E87660

User Guide

www.hp.com/videos/a3
www.hp.com/support/ljE82500mfp
www.hp.com/support/colorljE87600mfp
HP LaserJet Managed MFP E82540, E82550,
E82560, HP LaserJet Managed Flow MFP
E82540, E82550, E82560, HP Color LaserJet
Managed MFP E87640, E87650, E87660, HP
Color LaserJet Managed Flow MFP E87640,
E87650, E87660

User Guide
Copyright and License Trademark Credits

© Copyright 2019 HP Development Company, Adobe®, Adobe Photoshop®, Acrobat®, and

L.P. PostScript® are trademarks of Adobe Systems
Incorporated.
Reproduction, adaptation, or translation without
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The information contained herein is subject to
change without notice. macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
The only warranties for HP products and
services are set forth in the express warranty AirPrint is a trademark of Apple Inc., registered in
statements accompanying such products and the U.S. and other countries.
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not Google™ is a trademark of Google Inc.
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Edition 3, 2/2019 of Microsoft Corporation.

UNIX® is a registered trademark of The Open

Group.
Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 3
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Interface ports ...................................................................................................................................................... 6
Control-panel view ............................................................................................................................................... 8
How to use the touchscreen control panel ................................................................................. 9
Printer specifications ............................................................................................................................................................. 11
Technical specifications .................................................................................................................................... 11
Supported operating systems ......................................................................................................................... 18
Printer dimensions ............................................................................................................................................ 20
Power consumption, electrical specifications, and acoustic emissions .................................................... 21
Operating-environment range ........................................................................................................................ 21
Printer hardware setup and software installation ............................................................................................................ 21

2 Paper trays .............................................................................................................................................................................................. 23

Introduction ............................................................................................................................................................................. 23
Load paper to Tray 1 ............................................................................................................................................................. 24
Load Tray 1 (multipurpose tray) ..................................................................................................................... 24
Tray 1 paper orientation ................................................................................................................................... 25
Use alternative letterhead mode .................................................................................................................... 29
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29
Load paper to Trays 2 and 3 ................................................................................................................................................ 30
Load Trays 2 and 3 ............................................................................................................................................ 30
Trays 2 and 3 paper orientation ...................................................................................................................... 31
Use alternative letterhead mode .................................................................................................................... 35
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 35
Load and print envelopes ..................................................................................................................................................... 36
Print envelopes .................................................................................................................................................. 36
Envelope orientation ......................................................................................................................................... 36

ENWW iii
 Load and print labels ............................................................................................................................................................. 38
Manually feed labels ......................................................................................................................................... 38
Label orientation ............................................................................................................................................... 38

3 Supplies, accessories, and parts .......................................................................................................................................................... 41

Order supplies, accessories, and parts ............................................................................................................................... 42
Ordering .............................................................................................................................................................. 42
Replace the toner cartridge .................................................................................................................................................. 43
Cartridge information ....................................................................................................................................... 43
Remove and replace the cartridge (E87640, E87650, E87660 models) ................................................. 43
Remove and replace the cartridge (E82540, E82550, E82560 models) ................................................. 45
Replace the toner collection unit ......................................................................................................................................... 48
Remove and replace the toner collection unit (E87640, E87650, E87660 models) .............................. 48
Remove and replace the toner collection unit (E82540, E82550, E82560 models) .............................. 49
Replace the staple cartridge ................................................................................................................................................. 51
Introduction ........................................................................................................................................................ 51
Remove and replace the inner finisher accessory staple cartridge ........................................................... 51
Remove and replace the stapler/stacker accessory staple cartridge ........................................................ 53
Remove and replace the booklet-maker accessory staple cartridge ........................................................ 55

4 Print .......................................................................................................................................................................................................... 59
Print tasks (Windows) ............................................................................................................................................................ 60
How to print (Windows) .................................................................................................................................... 60
Automatically print on both sides (Windows) ............................................................................................... 60
Manually print on both sides (Windows) ........................................................................................................ 61
Print multiple pages per sheet (Windows) .................................................................................................... 61
Select the paper type (Windows) .................................................................................................................... 62
Additional print tasks ........................................................................................................................................ 62
Print tasks (macOS) ............................................................................................................................................................... 64
How to print (macOS) ........................................................................................................................................ 64
Automatically print on both sides (macOS) ................................................................................................... 64
Manually print on both sides (macOS) ........................................................................................................... 65
Print multiple pages per sheet (macOS) ........................................................................................................ 65
Select the paper type (macOS) ........................................................................................................................ 65
Additional print tasks ........................................................................................................................................ 66
Store print jobs on the printer to print later or print privately ........................................................................................ 67
Introduction ........................................................................................................................................................ 67
Create a stored job (Windows) ......................................................................................................................... 67
Create a stored job (macOS) ............................................................................................................................ 68
Print a stored job ............................................................................................................................................... 69
Delete a stored job ............................................................................................................................................ 70

iv ENWW
 Delete a job that is stored on the printer .................................................................................. 70
Change the job storage limit ....................................................................................................... 70
Information sent to printer for Job Accounting purposes ........................................................................... 70
Print from a USB flash drive ................................................................................................................................................. 71
Enable the USB port for printing ..................................................................................................................... 72
Method one: Enable the USB port from the printer control panel ........................................ 72
Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only) .............................................................................................................. 72
Print USB documents ........................................................................................................................................ 72
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 74
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ................... 74
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
(network-connected printers only) ................................................................................................................. 74

5 Copy .......................................................................................................................................................................................................... 75
Make a copy ............................................................................................................................................................................. 75
Copy on both sides (duplex) ................................................................................................................................................. 77
Additional copy tasks ............................................................................................................................................................. 78

6 Scan .......................................................................................................................................................................................................... 81
Set up Scan to Email .............................................................................................................................................................. 82
Introduction ........................................................................................................................................................ 82
Before you begin ................................................................................................................................................ 82
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 82
Step two: Configure the Network Identification settings ............................................................................ 83
Step three: Configure the Send to Email feature .......................................................................................... 85
Method one: Basic configuration using the Email Setup Wizard ........................................... 85
Method two: Advanced configuration using the Email Setup ................................................ 88
Step four: Configure the Quick Sets (optional) .............................................................................................. 92
Step five: Set up Send to Email to use Office 365 Outlook (optional) ....................................................... 94
Introduction ................................................................................................................................... 94
Configure the outgoing email server (SMTP) to send an email from an Office 365
Outlook account ............................................................................................................................ 94
Set up Scan to Network Folder ............................................................................................................................................ 96
Introduction ........................................................................................................................................................ 96
Before you begin ................................................................................................................................................ 96
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 96
Step two: Set up Scan to Network Folder ...................................................................................................... 98
Method one: Use the Scan to Network Folder Wizard ............................................................ 98
Method two: Use Scan to Network Folder Setup ................................................................... 100
Step one: Begin the configuration ....................................................................... 100

ENWW v
 Step two: Configure the Scan to Network Folder settings .............................. 101
Step three: Complete the configuration ............................................................. 110
Set up Scan to SharePoint® ................................................................................................................................................ 112
Introduction ...................................................................................................................................................... 112
Before you begin ............................................................................................................................................. 112
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 112
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set ............................... 113
Scan a file directly to a Microsoft SharePoint site ...................................................................................... 114
Quick set scan settings and options for Scan to SharePoint ................................................................... 116
Set up Scan to USB Drive .................................................................................................................................................... 118
Introduction ...................................................................................................................................................... 118
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 118
Step two: Enable Scan to USB Drive ............................................................................................................. 119
Step three: Configure the Quick Sets (optional) ......................................................................................... 119
Default scan settings for Scan to USB Drive setup .................................................................................... 120
Default file settings for Save to USB Setup ................................................................................................. 120
Scan to email ........................................................................................................................................................................ 122
Introduction ...................................................................................................................................................... 122
Scan to email ................................................................................................................................................... 122
Scan to job storage .............................................................................................................................................................. 125
Introduction ...................................................................................................................................................... 125
Scan to job storage on the printer ................................................................................................................ 125
Print from job storage on the printer ........................................................................................................... 127
Scan to network folder ....................................................................................................................................................... 128
Introduction ...................................................................................................................................................... 128
Scan to network folder ................................................................................................................................... 128
Scan to SharePoint .............................................................................................................................................................. 130
Introduction ...................................................................................................................................................... 130
Scan to SharePoint .......................................................................................................................................... 130
Scan to USB drive ................................................................................................................................................................. 132
Introduction ...................................................................................................................................................... 132
Scan to USB drive ............................................................................................................................................ 132
Use HP JetAdvantage business solutions ........................................................................................................................ 133
Additional scan tasks .......................................................................................................................................................... 134

7 Fax .......................................................................................................................................................................................................... 135

Set up fax .............................................................................................................................................................................. 136
Introduction ...................................................................................................................................................... 136
Set up fax by using the printer control panel ............................................................................................. 136
Change fax configurations .................................................................................................................................................. 137
Fax dialing settings ......................................................................................................................................... 137

vi ENWW
 General fax send settings .............................................................................................................................. 138
Fax receive settings ........................................................................................................................................ 138
Send a fax ............................................................................................................................................................................. 139
Additional fax tasks ............................................................................................................................................................. 141

8 Manage the printer .............................................................................................................................................................................. 143

Advanced configuration with the HP Embedded Web Server (EWS) ........................................................................... 144
Introduction ...................................................................................................................................................... 144
How to access the HP Embedded Web Server (EWS) ................................................................................ 144
HP Embedded Web Server features ............................................................................................................. 146
Information tab ........................................................................................................................... 146
General tab .................................................................................................................................. 147
Copy/Print tab ............................................................................................................................. 148
Scan/Digital Send tab ................................................................................................................ 148
Fax tab .......................................................................................................................................... 149
Supplies tab ................................................................................................................................. 150
Troubleshooting tab ................................................................................................................... 150
Security tab ................................................................................................................................. 151
HP Web Services tab .................................................................................................................. 152
Networking tab ........................................................................................................................... 152
Other Links list ............................................................................................................................ 154
Configure IP network settings ........................................................................................................................................... 155
Printer sharing disclaimer .............................................................................................................................. 155
View or change network settings ................................................................................................................. 155
Rename the printer on a network ................................................................................................................ 155
Manually configure IPv4 TCP/IP parameters from the control panel ...................................................... 156
Manually configure IPv6 TCP/IP parameters from the control panel ...................................................... 156
Link speed and duplex settings .................................................................................................................... 157
Printer security features ..................................................................................................................................................... 159
Introduction ...................................................................................................................................................... 159
Security statements ....................................................................................................................................... 159
Assign an administrator password ............................................................................................................... 160
Use the HP Embedded Web Server (EWS) to set the password ......................................... 160
Provide user access credentials at the printer control panel .............................................. 160
IP Security ......................................................................................................................................................... 161
Encryption support: HP High Performance Secure Hard Disks ................................................................ 161
Lock the formatter .......................................................................................................................................... 161
Energy-conservation settings ........................................................................................................................................... 162
Print with EconoMode .................................................................................................................................... 163
Configure EconoMode from the print driver ........................................................................... 163
Configure EconoMode from the printer control panel .......................................................... 163

ENWW vii
 Set the sleep timer and configure the printer to use 1 watt or less of power ...................................... 163
Set the sleep schedule ................................................................................................................................... 164
HP Web Jetadmin ................................................................................................................................................................. 164
Software and firmware updates ........................................................................................................................................ 164

9 Solve problems ..................................................................................................................................................................................... 167

Customer support ................................................................................................................................................................ 168
Control panel help system ................................................................................................................................................. 168
Reset factory settings ......................................................................................................................................................... 169
Introduction ...................................................................................................................................................... 169
Method one: Reset factory settings from the printer control panel ....................................................... 169
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 169
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 169
Printer does not pick up paper or misfeeds .................................................................................................................... 171
Introduction ...................................................................................................................................................... 171
The printer does not pick up paper .............................................................................................................. 171
The printer picks up multiple sheets of paper ............................................................................................ 173
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 176
Clear paper jams .................................................................................................................................................................. 178
Introduction ...................................................................................................................................................... 178
Paper jam locations ........................................................................................................................................ 178
Auto-navigation for clearing paper jams ..................................................................................................... 179
Experiencing frequent or recurring paper jams? ....................................................................................... 179
Clear paper jams in the document feeder—31.13.yz .............................................................................. 180
Clear paper jams in tray 1—13.A1 ............................................................................................................... 181
Clear paper jams in tray 2, tray 3—13.A2, 13.A3 ...................................................................................... 182
Clear paper jams in the output bin—13.E1 ................................................................................................ 183
Clear paper jams in the fuser area—13.B9, 13.B2, 13.FF ........................................................................ 184
Resolve print-quality problems ......................................................................................................................................... 186
Introduction ...................................................................................................................................................... 186
Troubleshoot print quality ............................................................................................................................. 187
Print from a different software program ................................................................................ 187
Check the paper-type setting for the print job ...................................................................... 188
Check the paper type setting on the printer ..................................................... 188
Check the paper type setting (Windows) ........................................................... 188
Check the paper type setting (macOS) ............................................................... 188
Check toner-cartridge status .................................................................................................... 189
Step one: Print the supplies status page ........................................................... 189
Step two: Check supplies status .......................................................................... 189
Print a cleaning page .................................................................................................................. 189

viii ENWW
 Visually inspect the toner cartridge or cartridges ................................................................. 190
Check paper and the printing environment ............................................................................ 191
Step one: Use paper that meets HP specifications .......................................... 191
Step two: Check the environment ....................................................................... 191
Step three: Set the individual tray alignment .................................................... 191
Try a different print driver ......................................................................................................... 192
Troubleshoot image defects ..................................................................................................... 192
Solve wired network problems .......................................................................................................................................... 200
Solve wireless network problems ..................................................................................................................................... 200
Solve fax problems .............................................................................................................................................................. 201
Checklist for solving fax problems ............................................................................................................... 202
What type of phone line are you using? ................................................................................. 202
Are you using a surge-protection device? .............................................................................. 202
Are you using a phone company voice-messaging service or an answering machine? . 203
Does your phone line have a call-waiting feature? ............................................................... 203
Check fax accessory status ....................................................................................................... 203
General fax problems ..................................................................................................................................... 204
The fax failed to send ................................................................................................................ 204
No fax address book button displays ...................................................................................... 204
Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 204
The header is appended to the top of the page when the overlay option is enabled ..... 204
A mix of names and numbers is in the recipients box .......................................................... 204
A one-page fax prints as two pages ........................................................................................ 205
A document stops in the document feeder in the middle of faxing ................................... 205
The volume for sounds coming from the fax accessory is too high or too low ............... 205
USB flash drive is not responding ..................................................................................................................................... 206
Method one: Enable the USB port from the printer control panel .......................................................... 206
Method two: Enable the USB port from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 206

Index ........................................................................................................................................................................................................... 207

ENWW ix
x ENWW
1 Printer overview

Review the location of features on the printer, the physical and technical specifications of the printer, and where
to locate setup information.

● Warning icons

● Potential shock hazard

● Printer views

● Printer specifications

● Printer hardware setup and software installation

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.

● Caution: Electric shock

ENWW 1
 ● Caution: Hot surface

● Caution: Keep body parts away from moving parts

● Caution: Sharp edge in close proximity

● Warning

2 Chapter 1 Printer overview ENWW

Potential shock hazard
Review this important safety information.

● Read and understand these safety statements to avoid an electrical shock hazard.

● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric
shock.

● Read and understand all instructions in the user guide.

Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualified electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

ENWW Potential shock hazard 3

 Printer views
Locate key features on the printer and the control panel.

● Printer front view

● Printer back view

● Interface ports

● Control-panel view

Printer front view

Locate features on the front of the printer.

Figure 1-1 Printer front view

1 2

4
15
caps lock
A S
shift D F
Z X G H
C J

14
@ V B K L
alt N : “
M ; ‘ enter
, . ?
alt / shift

13 6

7
8
9
10
11
12
Item Description

1 Automatic document feeder cover, for access for clearing jams

2 Automatic document feeder input tray

3 Automatic document feeder output tray

4 Control panel with color touchscreen display (tilts up for easier viewing)

4 Chapter 1 Printer overview ENWW

 Item Description

5 Output bin

6 On/off button

7 Right door, for access for clearing jams

8 Tray 1

9 Front door, for access to the toner cartridges

10 Power connection

11 Tray 2

12 Tray 3

13 Retractable keyboard (Flow models only)

14 Hardware integration pocket (HIP), for connecting accessory and third-party devices

15 Easy-access USB port

Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware.

NOTE: An administrator must enable this port before use.

Printer back view

Locate features on the back of the printer.

ENWW Printer views 5

 Figure 1-2 Printer back view

Item Description

1 Formatter cover

2 Interface ports

3 Serial number and product number label

Interface ports
Locate the interface ports on the printer formatter.

6 Chapter 1 Printer overview ENWW

 Figure 1-3 Interface ports view

1
2
3
4

Item Description

1 USB host ports for connecting external USB devices (these ports might be covered)

NOTE: For easy-access USB printing, use the USB port near the control panel.

2 Slot for a cable-type security lock

3 Local area network (LAN) Ethernet (RJ-45) network port

4 Hi-Speed USB 2.0 printing port

ENWW Printer views 7

 Control-panel view
The control panel provides access to the printer features and indicates the current status of the printer.

● How to use the touchscreen control panel

NOTE: Tilt the control panel for easier viewing.

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by touching the Home button. Touch the Home button on the left
side of the printer control panel, or touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.

Figure 1-4 Control-panel view

2 3 4 5

i ? 12:42 PM

1 6

Item Control Description

1 Home button Touch the Home button to return to the Home screen.

2 Reset button The Reset button returns the printer to default settings and is always present if users
are not logged in. The Reset button is not present when the Sign Out button is present.
Touch the Reset button to resume and release jobs from the previous pause state and
interrupt mode, reset the quick copy count in the copy count field, exit special modes,
reset the display language and the keyboard layout.

3 Sign In or Sign Out button Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the printer. The printer restores all options to
the default settings.

NOTE: This button displays only if the administrator has configured the printer to
require permission for access to features.

8 Chapter 1 Printer overview ENWW

 Item Control Description

4 Information button Touch the information button to access a screen that provides access to several types
of printer information. Touch the buttons at the bottom of the screen for the following
information:

● Display Language: Change the language setting for the current user session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the printer using a
phone, tablet, or other device with Wi-Fi.

● Wireless: View or change wireless connection settings (only when an optional

wireless accessory is installed).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using
HP Web Services (ePrint).

5 Help button Touch the Help button to open the embedded help system.

The status line provides information about the overall printer status.

6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access
more applications.

NOTE: The available applications vary by printer. The administrator can configure
which applications appear and the order in which they appear.

7 Copy button Touch the Copy button to start a copy job.

8 Home-screen page indicator Indicates the number of pages on the Home screen or in an application. The current
page is highlighted. Swipe the screen sideways to scroll between pages.

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item Touch the Settings icon to open the Settings app.
or open that menu. Also, when scrolling through
menus, briefly touch the screen to stop the
scrolling.

ENWW Printer views 9

 Action Description Example

Swipe Touch the screen and then move your finger Swipe until the Settings app displays.
horizontally to scroll the screen sideways.

Scroll Touch the screen and then move your finger Scroll through the Settings app.
vertically to scroll the screen up and down. When
scrolling through menus, briefly touch the screen
to stop the scrolling.

10 Chapter 1 Printer overview ENWW

Printer specifications
Review hardware, software, and printer environment specifications in this section.

● Technical specifications

● Supported operating systems

● Printer dimensions

● Power consumption, electrical specifications, and acoustic emissions

● Operating-environment range

IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/
colorljE87640MFP.

Technical specifications
Review the printer technical specifications.

See http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP for current

information.

Table 1-1 Printer technical specifications—E87640, E87650, E87660 models

Model number E87640dn Flow E87640z E87650dn Flow E87650z E87660dn Flow E87660z

Product number X3A87A X3A86A X3A90A X3A89A X3A93A X3A92A

Paper handling Tray 1 (100-sheet Included Included Included Included Included Included
capacity)

Tray 2 (520-sheet Included Included Included Included Included Included

capacity)

Tray 3 (520-sheet Included Included Included Included Included Included

capacity)

2 x 520-sheet paper Optional Optional Optional Optional Optional Optional

feeder

2,000-sheet high- Optional Optional Optional Optional Optional Optional

capacity input tray

3,000-sheet side- Optional Optional Optional Optional Optional Optional

mount high-capacity
input tray

Printer stand Optional Optional Optional Optional Optional Optional

Tray heater 110V Optional Optional Optional Optional Optional Optional

Tray heater 220V Optional Optional Optional Optional Optional Optional

Stapler/stacker Optional Optional Optional Optional Optional Optional

finishing accessory

Booklet maker Optional Optional Optional Optional Optional Optional

finishing accessory

ENWW Printer specifications 11

 Table 1-1 Printer technical specifications—E87640, E87650, E87660 models (continued)

Model number E87640dn Flow E87640z E87650dn Flow E87650z E87660dn Flow E87660z

Product number X3A87A X3A86A X3A90A X3A89A X3A93A X3A92A

Inner finisher Optional Optional Optional Optional Optional Optional

accessory

● 2/3 hole punch Optional Optional Optional Optional Optional Optional

accessory

● 2/4 hole punch Optional Optional Optional Optional Optional Optional

accessory

● Swedish hole Optional Optional Optional Optional Optional Optional

punch accessory

HP Job Separator Optional Optional Optional Optional Optional Optional

HP Second Exit Optional Optional Optional Optional Optional Optional

HP Spacer Optional Optional Optional Optional Optional Optional

Automatic duplex Included Included Included Included Included Included

printing

Connectivity 10/100/1000 Ethernet Included Included Included Included Included Included

LAN connection with
IPv4 and IPv6

Hi-Speed USB 2.0 Included Included Included Included Included Included

Hardware Integration Included Included Included Included Included Included

Pocket for connecting
accessory and third-
party devices

Bluetooth Low Energy Optional Optional Optional Optional Optional Optional

(BLE) for printing from
mobile devices

HP Jetdirect 3000w Optional Optional Optional Optional Optional Optional

NFC/Wireless
Accessory for printing
from mobile devices

HP Jetdirect 3100w Optional Optional Optional Optional Optional Optional

BLE/NFC/Wireless
Accessory

Integrated HP near- Optional Optional Optional Optional Optional Optional

field communication
(NFC) and Wi-Fi Direct
functionality for
printing from mobile
devices

HP Jetdirect 2900nw Optional Optional Optional Optional Optional Optional

Print Server accessory
for wireless
connectivity

Memory 7 GB base memory Included Included Included Included Included Included

Mass storage 2 x 320 GB HP Secure Included Included Included Included Included Included
High-Performance
Hard Disk

12 Chapter 1 Printer overview ENWW

Table 1-1 Printer technical specifications—E87640, E87650, E87660 models (continued)

Model number E87640dn Flow E87640z E87650dn Flow E87650z E87660dn Flow E87660z

Product number X3A87A X3A86A X3A90A X3A89A X3A93A X3A92A

16 GB embedded Optional Optional Optional Optional Optional Optional

Multi-Media Controller
(eMMC)

Security HP Trusted Platform Included Included Included Included Included Included

Module for encrypting
all data that passes
through the printer

Control-panel display Color touchscreen Included Included Included Included Included Included
control panel

Retractable keyboard Not included Included Not included Included Not included Included

Print Prints 22 pages per Included Not included Not included Included Not included Not included
minute (ppm) on A4
and on letter-size
paper.

Prints 25 pages per Not included Included Not included Not included Included Not included
minute (ppm) on A4
and on letter-size
paper

Prints 30 pages per Not included Not included Included Not included Not included Included
minute (ppm) on A4
and on letter-size
paper

Easy-access USB Included Included Included Included Included Included

printing (no computer
required)

Mobile/cloud printing Included Included Included Included Included Included

Store jobs in the Included Included Included Included Included Included

printer memory to
print later or print
privately (requires a 16
GB or greater USB
thumb drive)

Fax Optional Optional Optional Optional Optional Optional

Copy and Scan Scans 90 pages per Included Not included Included Not included Included Not included
minute (ppm) on A4
and letter-size paper

Scans 120 pages per Not included Included Not included Included Not included Included
minute (ppm) on A4
and letter-size paper

100-page document Included Not included Included Not included Included Not included
feeder with dual-head
scanning for single-
pass duplex copying
and scanning

ENWW Printer specifications 13

 Table 1-1 Printer technical specifications—E87640, E87650, E87660 models (continued)

Model number E87640dn Flow E87640z E87650dn Flow E87650z E87660dn Flow E87660z

Product number X3A87A X3A86A X3A90A X3A89A X3A93A X3A92A

250-page document Not included Included Not included Included Not included Included
feeder with dual-head
scanning for single-
pass duplex copying
and scanning

HP EveryPage Included Included Included Included Included Included

Technologies including
ultrasonic multi-feed
detection

Embedded optical Included Included Included Included Included Included

character recognition
(OCR) provides the
ability to convert
printed pages into text
that can be edited or
searched using a
computer

SMART Label feature Included Included Included Included Included Included

provides paper-edge
detection for
automatic page
cropping

Automatic page Included Included Included Included Included Included

orientation for pages
that have at least 100
characters of text

Automatic tone Included Included Included Included Included Included

adjustment sets
contrast, brightness,
and background
removal for each page

Digital Send Send documents to Included Included Included Included Included Included
email, USB, and shared
folders on a network

Send documents to Included Included Included Included Included Included

SharePoint®

Table 1-2 Printer technical specifications—E82540, E82550, E82560 models

Model number E82540dn Flow E82540z E82550dn Flow E82550z E82560dn Flow E82560z

Product number X3A69A X3A68A X3A72A X3A71A X3A75A X3A74A

Paper handling Tray 1 (100-sheet Included Included Included Included Included Included
capacity)

Tray 2 (520-sheet Included Included Included Included Included Included

capacity)

Tray 3 (520-sheet Included Included Included Included Included Included

capacity)

14 Chapter 1 Printer overview ENWW

Table 1-2 Printer technical specifications—E82540, E82550, E82560 models (continued)

Model number E82540dn Flow E82540z E82550dn Flow E82550z E82560dn Flow E82560z

Product number X3A69A X3A68A X3A72A X3A71A X3A75A X3A74A

2 x 520-sheet paper Optional Optional Optional Optional Optional Optional

feeder

2,000-sheet high- Optional Optional Optional Optional Optional Optional

capacity input tray

3,000-sheet side- Optional Optional Optional Optional Optional Optional

mount high-capacity
input tray

Printer stand Optional Optional Optional Optional Optional Optional

Tray heater 110V Optional Optional Optional Optional Optional Optional

Tray heater 220V Optional Optional Optional Optional Optional Optional

Stapler/stacker Optional Optional Optional Optional Optional Optional

finishing accessory

Booklet maker Optional Optional Optional Optional Optional Optional

finishing accessory

Inner finisher Optional Optional Optional Optional Optional Optional

accessory

● 2/3 hole punch Optional Optional Optional Optional Optional Optional

accessory

● 2/4 hole punch Optional Optional Optional Optional Optional Optional

accessory

● Swedish hole Optional Optional Optional Optional Optional Optional

punch accessory

HP Job Separator Optional Optional Optional Optional Optional Optional

HP Second Exit Optional Optional Optional Optional Optional Optional

HP Spacer Optional Optional Optional Optional Optional Optional

Automatic duplex Included Included Included Included Included Included

printing

Connectivity 10/100/1000 Ethernet Included Included Included Included Included Included

LAN connection with
IPv4 and IPv6

Hi-Speed USB 2.0 Included Included Included Included Included Included

Hardware Integration Included Included Included Included Included Included

Pocket for connecting
accessory and third-
party devices

Bluetooth Low Energy Optional Optional Optional Optional Optional Optional

(BLE) for printing from
mobile devices

HP Jetdirect 3000w Optional Optional Optional Optional Optional Optional

NFC/Wireless
Accessory for printing
from mobile devices

ENWW Printer specifications 15

 Table 1-2 Printer technical specifications—E82540, E82550, E82560 models (continued)

Model number E82540dn Flow E82540z E82550dn Flow E82550z E82560dn Flow E82560z

Product number X3A69A X3A68A X3A72A X3A71A X3A75A X3A74A

HP Jetdirect 3100w Optional Optional Optional Optional Optional Optional

BLE/NFC/Wireless
Accessory

Integrated HP near- Optional Optional Optional Optional Optional Optional

field communication
(NFC) and Wi-Fi Direct
functionality for
printing from mobile
devices

HP Jetdirect 2900nw Optional Optional Optional Optional Optional Optional

Print Server accessory
for wireless
connectivity

Memory 7 GB base memory Included Included Included Included Included Included

Mass storage 2 x 320 GB HP Secure Included Included Included Included Included Included
High-Performance
Hard Disk

16 GB embedded Optional Optional Optional Optional Optional Optional

Multi-Media Controller
(eMMC)

Security HP Trusted Platform Included Included Included Included Included Included

Module for encrypting
all data that passes
through the printer

Control-panel display Color touchscreen Included Included Included Included Included Included
control panel

Retractable keyboard Not included Included Not included Included Not included Included

Print Prints 22 pages per Included Not included Not included Included Not included Not included
minute (ppm) on A4
and on letter-size
paper.

Prints 25 pages per Not included Included Not included Not included Included Not included
minute (ppm) on A4
and on letter-size
paper

Prints 30 pages per Not included Not included Included Not included Not included Included
minute (ppm) on A4
and on letter-size
paper

Easy-access USB Included Included Included Included Included Included

printing (no computer
required)

Mobile/cloud printing Included Included Included Included Included Included

16 Chapter 1 Printer overview ENWW

Table 1-2 Printer technical specifications—E82540, E82550, E82560 models (continued)

Model number E82540dn Flow E82540z E82550dn Flow E82550z E82560dn Flow E82560z

Product number X3A69A X3A68A X3A72A X3A71A X3A75A X3A74A

Store jobs in the Included Included Included Included Included Included

printer memory to
print later or print
privately (requires a 16
GB or greater USB
thumb drive)

Fax Optional Optional Optional Optional Optional Optional

Copy and Scan Scans 90 pages per Included Not included Included Not included Included Not included
minute (ppm) on A4
and letter-size paper

Scans 120 pages per Not included Included Not included Included Not included Included
minute (ppm) on A4
and letter-size paper

100-page document Included Not included Included Not included Included Not included
feeder with dual-head
scanning for single-
pass duplex copying
and scanning

250-page document Not included Included Not included Included Not included Included
feeder with dual-head
scanning for single-
pass duplex copying
and scanning

HP EveryPage Included Included Included Included Included Included

Technologies including
ultrasonic multi-feed
detection

Embedded optical Included Included Included Included Included Included

character recognition
(OCR) provides the
ability to convert
printed pages into text
that can be edited or
searched using a
computer

SMART Label feature Included Included Included Included Included Included

provides paper-edge
detection for
automatic page
cropping

Automatic page Included Included Included Included Included Included

orientation for pages
that have at least 100
characters of text

Automatic tone Included Included Included Included Included Included

adjustment sets
contrast, brightness,
and background
removal for each page

ENWW Printer specifications 17

 Table 1-2 Printer technical specifications—E82540, E82550, E82560 models (continued)

Model number E82540dn Flow E82540z E82550dn Flow E82550z E82560dn Flow E82560z

Product number X3A69A X3A68A X3A72A X3A71A X3A75A X3A74A

Digital Send Send documents to Included Included Included Included Included Included
email, USB, and shared
folders on a network

Send documents to Included Included Included Included Included Included

SharePoint®

Supported operating systems

Use the following information to ensure printer compatibility with your computer operating system.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printer-
support website for this printer, http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/
colorljE87640MFP, to download the print driver or the software installer to install the HP print driver

macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.

1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Table 1-3 Supported operating systems and print drivers

Operating system Print driver installed (for Windows, or the Notes

installer on the web for macOS)

Windows 7, 32-bit and 64-bit The "HP PCL 6" printer-specific print driver is
installed for this operating system as part of
the software installation.

Windows 8, 32-bit and 64-bit The "HP PCL 6" printer-specific print driver is
installed for this operating system as part of
the software installation.

Windows 8.1, 32-bit and 64-bit The "HP PCL-6" V4 printer-specific print
driver is installed for this operating system
as part of the software installation.

Windows 10, 32-bit and 64-bit The "HP PCL-6" V4 printer-specific print
driver is installed for this operating system
as part of the software installation.

Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specific print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

18 Chapter 1 Printer overview ENWW

 Table 1-3 Supported operating systems and print drivers (continued)

Operating system Print driver installed (for Windows, or the Notes

installer on the web for macOS)

Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is

available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is

available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

macOS 10.12 Sierra, macOS 10.13 High Download HP Easy Start from 123.hp.com/
Sierra, macOS 10.14 Mojave LaserJet, and then use it to install the print
driver.

NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP for HP's all-
inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.

Table 1-4 Minimum system requirements

Windows macOS

● Internet connection ● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection ● Dedicated USB 1.1 or 2.0 connection or a network connection

● 2 GB of available hard-disk space ● 1.5 GB of available hard-disk space

● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.

To uninstall the service, open the Windows Control Panel, select Programs or Programs and Features, and then
select Add/Remove Programs or Uninstall a Program to remove the service. The file name is
HPSmartDeviceAgentBase.

ENWW Printer specifications 19

 Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.

1
1

2
3
2
3

Table 1-5 Dimensions of the E87640du, E87650du, and E87660du models

Printer fully closed Printer fully opened

1. Height 883.7 mm 1300.5 mm

2. Depth 764.3 mm 1188 mm

3. Width 585 mm 1013.3 mm

Weight 105.8 kg

Table 1-6 Dimensions of the E82540du, E82550du, and E82560du models

Printer fully closed Printer fully opened

1. Height 883.7 mm 1300.5 mm

2. Depth 764.3 mm 1188 mm

3. Width 585 mm 1013.3 mm

Weight 86.05 kg

▲ These values are subject to change. For current information, go to http://www.hp.com/support/

ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

20 Chapter 1 Printer overview ENWW

Power consumption, electrical specifications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specifications.

See http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP for current

information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.

Table 1-7 Operating-environment specifications

Environment Recommended Allowed

Temperature 17° to 25°C 10° to 32.5°C

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.

Go to http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP for HP's all-

inclusive help for the printer. Find the following support:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW Printer hardware setup and software installation 21

22 Chapter 1 Printer overview ENWW
2 Paper trays

Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.

● Introduction

● Load paper to Tray 1

● Load paper to Trays 2 and 3

● Load and print envelopes

● Load and print labels

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Introduction
Use caution when loading the paper trays.

CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

All trays must be closed when moving the printer.

Keep hands out of paper trays and drawers when closing.

ENWW 23
 Load paper to Tray 1
The following information describes how to load paper into Tray 1.

● Load Tray 1 (multipurpose tray)

● Tray 1 paper orientation

● Use alternative letterhead mode

Load Tray 1 (multipurpose tray)

This tray holds up to 100 sheets of 75 g/m2 paper or 10 envelopes.

NOTE: Select the correct paper type in the print driver before printing.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

24 Chapter 2 Paper trays ENWW

3. Use the adjustment latch to spread the paper
guides outward.

4. Load paper in the tray.

Make sure that the paper fits under the fill line on
the paper guides.
NOTE: The maximum stack height is 10 mm, or
approximately 100 sheets of 75 g/m2 paper.

5. Using the adjustment latch, adjust the side guides

so that they lightly touch the paper stack, but do
not bend it.

Tray 1 paper orientation

Position paper correctly in Tray 1 to ensure the best print quality.

ENWW Load paper to Tray 1 25

 Table 2-1 Tray 1 paper orientation

Paper type Image orientation Duplex mode How to load paper

Letterhead or preprinted Portrait 1-sided printing Face-down

Bottom edge leading into the printer

Face-down

Left side of pre-printed image leading into the printer

Automatic 2-sided printing or Face-up

with Alternative Letterhead
Mode enabled Top edge leading into the printer

Letterhead or preprinted Portrait Automatic 2-sided printing or Face-up

with Alternative Letterhead
(continued) (continued) Mode enabled Right side of pre-printed image leading into the printer

(continued)

26 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Landscape 1-sided printing Face-down

Left side of pre-printed image leading into the printer

Automatic 2-sided printing or Face-up

with Alternative Letterhead
Mode enabled Right side of the pre-printed image leading into the printer

Letterhead or preprinted Landscape 1-sided printing Face-down

(continued) (continued) Bottom edge leading into the printer

Automatic 2-sided printing or Face-up

with Alternative Letterhead
Mode enabled Top edge leading into the printer

ENWW Load paper to Tray 1 27

 Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Prepunched Portrait 1-sided printing Face-down

Holes toward the back of the printer

Prepunched Portrait Automatic 2-sided printing or Face-up

with Alternative Letterhead
(continued) (continued) Mode enabled Holes toward the back of the printer

Landscape 1-sided printing Face-down

Holes away from the printer

Automatic 2-sided printing or Face-up

with Alternative Letterhead
Mode enabled Holes towards the printer

28 Chapter 2 Paper trays ENWW

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.

● Enable Alternative Letterhead Mode by using the printer control-panel menus

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● Copy/Print or Print

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

ENWW Load paper to Tray 1 29

 Load paper to Trays 2 and 3
The following information describes how to load paper into Trays 2 and 3.

● Load Trays 2 and 3

● Trays 2 and 3 paper orientation

● Use alternative letterhead mode

CAUTION: Do not extend more than one paper tray at a time.

Load Trays 2 and 3

These trays hold up to 520 sheets of 75 g/m2 paper.

NOTE: The procedure to load paper to Tray 2 and Tray 3 is the same. Only Tray 2 is shown here.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Before loading paper, adjust the paper-width

guides by holding down the blue lock/unlock toggle
switch on the rear paper-width guide, pinching the
blue adjustment latch on the front paper-width
guide, and then sliding the guides to the fully open
position.

3. Adjust the paper-length guide by pushing in at the

bottom of the blue adjustment latch while sliding
the guide to the size of the paper being used.

30 Chapter 2 Paper trays ENWW

4. Load paper into the tray.

5. Adjust the paper-length and paper-width guides to

the size of the paper being used. Check the paper
to verify the guides lightly touch the stack, but do
not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full
indicator.

6. Close the tray.

7. The tray configuration message displays on the

printer control panel.
8. Select OK to accept the detected type and size, or
select Modify to choose a different paper size or
type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.

Trays 2 and 3 paper orientation

Position paper correctly in Trays 2 and 3 to ensure the best print quality.

ENWW Load paper to Trays 2 and 3 31

 Table 2-2 Trays 2 and 3 paper orientation

Paper type Image orientation Duplex mode How to load paper

Letterhead or preprinted Portrait 1-sided printing Face-up

Top edge at the back of the tray

Face-up

Top edge at the left side of the tray

Automatic 2-sided printing or Face-down

with Alternative Letterhead
Mode enabled Top edge at the back of the tray

NOTE: This is the preferred orientation when

printing on A4 or Letter.

Face-down

Top edge at the right side of the tray

32 Chapter 2 Paper trays ENWW

Table 2-2 Trays 2 and 3 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Letterhead or preprinted Landscape 1-sided printing Face-up

(continued) Top edge at the left side of the tray

Face-up

Top edge at the back of the tray

Automatic 2-sided printing or Face-down

with Alternative Letterhead
Mode enabled Top edge at the right side of the tray

Face-down

Top edge at the back of the tray

Prepunched Portrait 1-sided printing Face-up

Holes at the left side of the tray, with the top of

the form at the rear of the printer

ENWW Load paper to Trays 2 and 3 33

 Table 2-2 Trays 2 and 3 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Face-up

Holes at the back of the tray

Automatic 2-sided printing or Face-down

with Alternative Letterhead
Mode enabled Holes at the right side of the tray

Face-down

Holes at the back of the tray

34 Chapter 2 Paper trays ENWW

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.

● Enable Alternative Letterhead Mode by using the printer control-panel menus

Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● Copy/Print or Print

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

ENWW Load paper to Trays 2 and 3 35

 Load and print envelopes
Use only tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.

● Print envelopes

● Envelope orientation

Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Envelope orientation
Envelopes need to be loaded in a specific manner in order to print correctly.

36 Chapter 2 Paper trays ENWW

 Tray Envelope size How to load envelopes

Tray 1 Envelope #9, Envelope #10, Envelope Face-down

Monarch, Envelope DL, Envelope B5,
Envelope C5 (wallet), Envelope C6 Top edge toward the front of the printer

Envelope B5, Envelope C5 (pocket) Face-down

Bottom edge leading into the printer; top

flap open

ENWW Load and print envelopes 37

 Load and print labels
To print on sheets of labels, use tray 1. Tray 2 and the optional 550-sheet trays do not support labels.

● Manually feed labels

● Label orientation

Manually feed labels

Use the manual feed mode for Tray 1 to print sheets of labels.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the Print button to print the job.

Label orientation
Labels need to be loaded in a specific manner in order to print correctly.

38 Chapter 2 Paper trays ENWW

 Tray How to load labels

Tray 1 Face-down

Bottom edge leading into the printer

Tray 2 or 3 Face-up

Top edge at the left side of the tray

ENWW Load and print labels 39

40 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts

Order supplies or accessories, replace the toner cartridges, or remove and replace another part.

● Order supplies, accessories, and parts

● Replace the toner cartridge

● Replace the toner collection unit

● Replace the staple cartridge

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 41
 Order supplies, accessories, and parts
Find out how to order replacement supplies, accessories, and parts for the printer.

● Ordering

Ordering
Contact the managed service representative. Make sure to have the product model number, which appears on
the product label on the back of the printer.

42 Chapter 3 Supplies, accessories, and parts ENWW

Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.

● Cartridge information

● Remove and replace the cartridge (E87640, E87650, E87660 models)

● Remove and replace the cartridge (E82540, E82550, E82560 models)

Cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

To purchase cartridges, contact the managed service representative. Make sure to have the product model
number, which appears on the product label on the back of the printer.

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the cartridge (E87640, E87650, E87660 models)

Follow these steps to replace a toner cartridge.

1. Open the front door.

ENWW Replace the toner cartridge 43

 2. Pull the cartridge straight out of the printer.

3. Remove the new toner cartridge from its package.

Save all packaging for recycling the used toner
cartridge.

4. Align the toner cartridge with its slot, and then

insert the toner cartridge into the printer.

44 Chapter 3 Supplies, accessories, and parts ENWW

5. Close the front door.

6. Pack the used toner cartridge into the box that the
new cartridge came in. See the enclosed recycling
guide for information about recycling.
In the U.S. and Canada, a pre-paid shipping label is
included in the box. In other countries/regions, go
to www.hp.com/recycle to print a pre-paid
shipping label.
Adhere the pre-paid shipping label to the box, and
return the used cartridge to HP for recycling.

Remove and replace the cartridge (E82540, E82550, E82560 models)

Follow these steps to replace the toner cartridge.

1. Open the front door.

ENWW Replace the toner cartridge 45

 2. Release the cartridge latch and pull the cartridge
straight out of the printer.

3. Remove the new toner cartridge from its package.

Save all packaging for recycling the used toner
cartridge.

4. Align the toner cartridge with its slot, insert the

toner cartridge into the printer, and secure the
latch.

46 Chapter 3 Supplies, accessories, and parts ENWW

5. Close the front door.

6. Pack the used toner cartridge into the box that the
new cartridge came in. See the enclosed recycling
guide for information about recycling.
In the U.S. and Canada, a pre-paid shipping label is
included in the box. In other countries/regions, go
to www.hp.com/recycle to print a pre-paid
shipping label.
Adhere the pre-paid shipping label to the box, and
return the used cartridge to HP for recycling.

ENWW Replace the toner cartridge 47

 Replace the toner collection unit
Replace the toner collection unit if you receive a message on the printer, or if you have print quality problems.

● Remove and replace the toner collection unit (E87640, E87650, E87660 models)

● Remove and replace the toner collection unit (E82540, E82550, E82560 models)

Remove and replace the toner collection unit (E87640, E87650, E87660 models)
Follow these steps to replace the toner collection unit (TCU).

1. Open the front door.

2. Pull on both sides ot the toner collection unit to

release the tabs, and then pull it straight out of the
printer.

NOTE: Maintain the position of the TCU as you pull it

out from the printer. This will ensure that you do not
spill any waste toner in the printer. Once the TCU is fully
removed, do not place it on its side. Place the unit in an
upright position.

48 Chapter 3 Supplies, accessories, and parts ENWW

3. Install the new TCU by pushing in on both sides
until the tabs snap into place.

4. Close the front door.

Remove and replace the toner collection unit (E82540, E82550, E82560 models)
Follow these steps to replace the toner collection unit (TCU).

1. Open the front door.

ENWW Replace the toner collection unit 49

 2. Pull on both sides ot the toner collection unit to
release the tabs, and then pull it straight out of the
printer.

NOTE: Maintain the position of the TCU as you pull it

out from the printer. This will ensure that you do not
spill any waste toner in the printer. Once the TCU is fully
removed, do not place it on its side. Place the unit in an
upright position.
3. Install the new TCU by pushing in on both sides
until the tabs snap into place.

4. Close the front door.

50 Chapter 3 Supplies, accessories, and parts ENWW

Replace the staple cartridge
Install a new staple cartridge when your current cartridge is empty.

● Introduction

● Remove and replace the inner finisher accessory staple cartridge

● Remove and replace the stapler/stacker accessory staple cartridge

● Remove and replace the booklet-maker accessory staple cartridge

Introduction
The following information provides instructions to replace the staple cartridges.

Remove and replace the inner finisher accessory staple cartridge

Follow these steps to replace the staple cartridge in the inner finisher accessory.

1. Open the inner finisher front door.

2. Grasp the colored tab on the staple cartridge

carriage, and then pull the staple cartridge carriage
straight out.

ENWW Replace the staple cartridge 51

 3. Lift two tabs on the staple cartridge, and then lift
up to remove the empty staple cartridge from the
staple cartridge carriage assembly.

NOTE: Do not discard the staple cartridge carriage. It

must be reused with the new staple cartridge.
4. Insert the new staple cartridge into the staple
cartridge carriage.

52 Chapter 3 Supplies, accessories, and parts ENWW

5. Reinstall the staple cartridge carriage into the
stapler by pressing the colored handle inward until
it snaps into place.

6. Close the inner finisher front door.

Remove and replace the stapler/stacker accessory staple cartridge

Follow these steps to replace the staple cartridge in the floor-standing finisher stapler/stacker accessory.

1. Open the finisher front door.

ENWW Replace the staple cartridge 53

 2. Rotate the knob counterclockwise to move the
staple cartridge assembly all the way to the front.

3. Hold the knob to immobilize the staple cartridge

assembly, grasp the colored tab on the staple
cartridge carriage, and then pull the staple
cartridge carriage straight out.

4. Lift two tabs on the staple cartridge, and then lift

up to remove the empty staple cartridge from the
staple cartridge carriage assembly.

NOTE: Do not discard the staple cartridge carriage. It

must be reused with the new staple cartridge.

54 Chapter 3 Supplies, accessories, and parts ENWW

5. Insert the new staple cartridge into the staple
cartridge carriage.

6. Hold the knob to immobilize the staple cartridge

assembly, insert the new staple cartridge into the
assembly, and then press the colored handle
inward until it snaps into place.

7. Close the finisher front door.

Remove and replace the booklet-maker accessory staple cartridge

Follow these steps to replace the booklet-maker accessory staple cartridge in the floor-standing finisher.

ENWW Replace the staple cartridge 55

 1. Open the finisher front door.

2. Pull out the booklet finisher assembly until it stops.

3. Pull the colored tabs away from the assembly, and

then pull them up remove the two staple
cartridges.

56 Chapter 3 Supplies, accessories, and parts ENWW

4. Push in the two blue tabs, and then lift up to open
the top of the staple cartridge carriage.

5. Lift two tabs on each staple cartridge, and then lift

up to remove the empty staple cartridges from the
staple cartridge carriages.

NOTE: Do not discard the staple cartridge carriages.

They must be reused with the new staple cartridges.
6. Insert the new staple cartridges into the staple
cartridge carriages, and then close the top of the
staple cartridge carriers.

7. Reinstall the two staple cartridge carriages into the

booklet maker by pressing the colored handles
until they snap into place.

ENWW Replace the staple cartridge 57

 8. Slide the booklet assembly into the finisher.

9. Close the finisher front door.

58 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

Print using the software, or print from a mobile device or USB flash drive.

● Print tasks (Windows)

● Print tasks (macOS)

● Store print jobs on the printer to print later or print privately

● Print from a USB flash drive

● Print using high-speed USB 2.0 port (wired)

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 59
 Print tasks (Windows)
Learn about common printing tasks for Windows users.

● How to print (Windows)

● Automatically print on both sides (Windows)

● Manually print on both sides (Windows)

● Print multiple pages per sheet (Windows)

● Select the paper type (Windows)

● Additional print tasks

How to print (Windows)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

60 Chapter 4 Print ENWW

 NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the first side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

ENWW Print tasks (Windows) 61

 NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.

6. In the Print dialog, click Print to print the job.

Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print
job, select that specific paper type.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be configured, a tray configuration message displays on the printer control panel.

6. Load the tray with the specified type and size of paper, and then close the tray.

7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different
paper size or type.

8. Select the correct type and size, and then touch the OK button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

62 Chapter 4 Print ENWW

 Go to http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to fit a specific paper size

● Print the first or last pages of the document on different paper

● Print watermarks on a document

ENWW Print tasks (Windows) 63

 Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.

● How to print (macOS)

● Automatically print on both sides (macOS)

● Manually print on both sides (macOS)

● Print multiple pages per sheet (macOS)

● Select the paper type (macOS)

● Additional print tasks

How to print (macOS)

Use the Print option from a software application to select the printer and basic options for your print job.

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint®.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

64 Chapter 4 Print ENWW

Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for different software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.

8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (macOS)

When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print
job, select that specific paper type.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

ENWW Print tasks (macOS) 65

 NOTE: The name of the item varies for different software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality or Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks

Locate information on the Web for performing common printing tasks.

Go to http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

Instructions are available for print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to fit a specific paper size

● Print the first or last pages of the document on different paper

● Print watermarks on a document

66 Chapter 4 Print ENWW

Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.

● Introduction

● Create a stored job (Windows)

● Create a stored job (macOS)

● Print a stored job

● Delete a stored job

● Information sent to printer for Job Accounting purposes

Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
flash drive. These jobs can be printed at a later time or printed privately.

Create a stored job (Windows)

Store jobs on the USB flash drive for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences.

NOTE: The name of the button varies for different software programs.

In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option:

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, the person who prints the job must provide the required PIN at

ENWW Store print jobs on the printer to print later or print privately 67
 the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.

Create a stored job (macOS)

Store jobs on the USB flash drive for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages, and then click the Job Storage menu.

NOTE: If the Job Storage menu is not showing, close the Print window and then reopen it to activate the
menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identification number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identification number (PIN), the person who prints the job must provide the required PIN at
the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.

NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

68 Chapter 4 Print ENWW

 6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job,
the printer prompts them to enter this PIN.

7. Click the Print button to process the job.

Print a stored job

Use the following procedure to print a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. To adjust the number of copies, select the number of copies field in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.

6. Select Start or Print to print the job.

ENWW Store print jobs on the printer to print later or print privately 69
 Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You also can
adjust the maximum number of jobs for the printer to store.

● Delete a job that is stored on the printer

● Change the job storage limit

Delete a job that is stored on the printer

Use the control panel to delete a job that is stored in the printer memory.

1. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Select the Trash button to delete the job.

Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest.

To change the number of jobs that the printer can store, complete the following procedure:

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Copy/Print or Print

● Manage Stored Jobs

● Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.

4. Select OK or Done to save the setting.

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.

70 Chapter 4 Print ENWW

Print from a USB flash drive
This printer features easy-access USB printing, for quickly printing files without sending them from a computer.

● Enable the USB port for printing

● Print USB documents

The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following
types of files:

● .pdf

● .prn

● .pcl

● .ps

● .cht

ENWW Print from a USB flash drive 71

 Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.

● Method one: Enable the USB port from the printer control panel

● Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)

Use one of the following methods to enable the port:

Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus

● Copy/Print or Print

● Enable Device USB

3. Select Enabled to enable the USB port.

Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers
only)
Use the HP Embedded Web Server to enable the USB port for printing.

1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.

3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

4. In the left menu, select Print from USB Drive Settings.

5. Select Enable Print from USB Drive.

6. Click Apply.

Print USB documents

Print documents from a USB flash drive.

1. Insert the USB flash drive into the easy-access USB port.

72 Chapter 4 Print ENWW

 NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.

2. From the Home screen on the printer control panel, navigate to the Print application, and then select the
Print icon.

3. Select Print from USB Drive.

4. Select Choose, select the name of the document to print, and then select Select.

NOTE: The document might be in a folder. Open folders as necessary.

5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.

6. Select Print to print the document.

ENWW Print from a USB flash drive 73

 Print using high-speed USB 2.0 port (wired)
This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports
area and is disabled by default.

● Method one: Enable the high-speed USB 2.0 port from the printer control panel menus

● Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected
printers only)

Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the
product software in order to print using this port.

Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
Use the control panel to enable the port.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus

● General

● Enable Device USB

3. Select the Enabled option.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server
(network-connected printers only)
Use the HP EWS to enable the port.

1. Find the printer IP address. On the printer control panel, select the Information button, and then select
the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

3. Select the Security tab.

4. On the left side of the screen, select General Security.

5. Scroll down to the Hardware Ports and select the check box to enable both of the items:

● Enable Device USB

● Enable Host USB plug and play

6. Click Apply.

74 Chapter 4 Print ENWW

5 Copy

Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the
web.

● Make a copy

● Copy on both sides (duplex)

● Additional copy tasks

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Make a copy
Copy a document or picture from the scanner glass or automatic document feeder.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.

3. In the Options pane, select the number of copies.

4. Select Optimize Text/Picture to optimize for the type of image being copied: text, graphics, or photos.
Select one of the predefined options.

5. Set options marked with a yellow triangle before using the preview feature.

ENWW 75
 NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.

Using the preview feature is optional.

6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.

Use these buttons to toggle between two-page view and thumbnail view. More options are
available in thumbnail view than in two-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

7. When the document is ready, touch Start to begin copying.

76 Chapter 5 Copy ENWW

Copy on both sides (duplex)
Copy or print on both sides of the paper.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
Copy icon.

3. In the Options pane, select Original Sides, and then select the option that describes the original document:

● Use Automatically detect to detect whether the original is printed on one or both sides of the page.

● Use 1-sided for originals that are printed on one side of the page.

● Use 2-sided (book-style) for originals that flip on the right/left edge of the page, like books. If the
image is portrait, the output flips on the long edge of the page. If the image is landscape, the output
flips on the short edge of the page.

● Use 2-sided (flip-style) for originals that flip on the top/bottom edge of the page, like calendars. If the
image is portrait, the output flips on the short edge of the page. If the image is landscape, the output
flips on the long edge of the page.

4. Select Output Sides, and then select one of these options:

● Match original: The output will match the format of the original. For example, if the original is 1-sided,
the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the
original is 1-sided, the output will be 2-sided book-style.

● 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the
output will be 2-sided book-style.

● 2-sided (book-style): The output will flip on the right/left edge of the page, like a book. If the image is
portrait, the output flips on the long edge of the page. If the image is landscape, the output flips on
the short edge of the page.

● 2-sided (flip-style): The output will flip on the top/bottom edge of the page, like a calendar. If the
image is portrait, the output flips on the short edge of the page. If the image is landscape, the output
flips on the long edge of the page.

5. Set options marked with a yellow triangle before using the preview feature.

NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.

Using the preview feature is optional.

6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.

ENWW Copy on both sides (duplex) 77

 Use these buttons to toggle between two-page view and thumbnail view. More options are
available in thumbnail view than in two-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

Use this button to clear the changes made in the preview and start over.

7. When the document is ready, touch Start to begin copying.

Additional copy tasks

Locate information on the Web for performing common copy tasks.

Go to http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

Instructions are available for copy tasks, such as the following:

● Copy or scan pages from books or other bound documents

● Copy mixed-size documents

78 Chapter 5 Copy ENWW

 ● Copy or scan both sides of an identification card

● Copy or scan a document into a booklet format

ENWW Additional copy tasks 79

80 Chapter 5 Copy ENWW
6 Scan

Scan using the software, or scan directly to email, a USB flash drive, a network folder, or another destination.

● Set up Scan to Email

● Set up Scan to Network Folder

● Set up Scan to SharePoint®

● Set up Scan to USB Drive

● Scan to email

● Scan to job storage

● Scan to network folder

● Scan to SharePoint

● Scan to USB drive

● Use HP JetAdvantage business solutions

● Additional scan tasks

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 81
 Set up Scan to Email
The printer has a feature that enables it to scan a document and send it to one or more email addresses.

● Introduction

● Before you begin

● Step one: Access the HP Embedded Web Server (EWS)

● Step two: Configure the Network Identification settings

● Step three: Configure the Send to Email feature

● Step four: Configure the Quick Sets (optional)

● Step five: Set up Send to Email to use Office 365 Outlook (optional)

Introduction
To use this scan feature, the printer must be connected to a network; however, the feature is not available until it
has been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard for
basic and Email Setup for advanced.

Use the following information to set up the Scan to Email feature.

Before you begin

To set up the Scan to Email feature, the printer must have an active network connection.

Administrators need the following information before beginning the configuration process.

● Administrative access to the printer

● DNS suffix (e.g., companyname.com)

● SMTP server (e.g., smtp.mycompany.com)

NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically found by doing an Internet search. For example, use terms like "Gmail
smtp server name" or "Yahoo smtp server name" to search.

● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.

NOTE: Consult your email service provider's documentation for information on digital sending limits for your
email account. Some providers may temporarily lock your account if you exceed your sending limit.

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the set-up process.

82 Chapter 6 Scan ENWW

 1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

Step two: Configure the Network Identification settings

Configure advanced setting for network identification.

NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance
of a system administrator.

1. Using the EWS top navigation tabs, click Networking.

NOTE: For configuring the network settings for use with Office 365, Step five: Set up Send to Email to use
Office 365 Outlook (optional) on page 94

2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the
Network Identification tab of the EWS.

3. On the TCP/IP Settings dialog, click the Network Identification tab.

ENWW Set up Scan to Email 83

 4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email
client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.

NOTE: If the Domain Name suffix is not set up, use the IP address.

5. Click Apply.

6. Click OK.

84 Chapter 6 Scan ENWW

Step three: Configure the Send to Email feature
The two options for configuring Send to Email are the Email Setup Wizard for basic configuration and Email
Setup for advanced configuration. Use the following options to configure the Send to Email feature:

● Method one: Basic configuration using the Email Setup Wizard

● Method two: Advanced configuration using the Email Setup

Method one: Basic configuration using the Email Setup Wizard

Peform basic configuration using the Email Setup Wizard.

This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration.

1. Using the EWS top navigation tabs, click Scan/Digital Send.

2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.

3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.

NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to
proceed with the configuration and enable the Scan to Email feature upon completion.

4. On the Configure Email Servers (SMTP) dialog, select one of the following options and complete the steps:

Option one: Use a server already in use by Email

▲ Select Use a server already in use by Email, and then click Next.

NOTE: This option finds outgoing SMTP servers inside your firewall only.

ENWW Set up Scan to Email 85

 Option two: Search network for outgoing email server

a. Select Search network for outgoing email server, and then click Next.

b. Select the appropriate server from the Configure Email Server (SMTP) list, and then click Next.

c. Select the option that describes the server’s authentication requirements:

– Server does not require authentication: Select Server does not require authentication, and then
click Next.

-OR-

– Server requires authentication: From the drop-down list, select an authentication option:

○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.

-OR-

○ Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.

Option three: Add SMTP server

a. Select Add SMTP server

b. Enter the Server Name and Port Number, and then click Next.

NOTE: In most cases, the default port number does not need to be changed.

NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.

Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.

c. Select the appropriate server authentication option:

– Server does not require authentication: Select Server does not require authentication, and then
click Next.

-OR-

– Server requires authentication: Select an option from the Server requires authentication drop-
down list:

○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.

-OR-

○ Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.

5. On the Configure Email Settings dialog, enter the following information about for the sender’s email
address, and then click Next.

86 Chapter 6 Scan ENWW

 NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is
unchecked, users will not be able to edit those fields at the printer control panel when sending an email.

Option Description

From Select one of the following options from the From drop-down list:

(Required) ● User’s address (sign-in required)

● Default From: Enter a default email address and display name in the Default From Email
Address and Default Display Name fields

NOTE: Create an email account for the printer, and use this address for the default
email address.

NOTE: Configure the email feature so that users must sign in before using it. This
prevents users from sending an email from an address that is not their own.

Subject Provide a default subject line for the email messages.

(Optional)

Message Create a custom message.

(Optional) To use this message for all emails sent from the printer, clear the User editable check box for
Message.

6. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next.

Option Description

File Type Select the default file type that the for the scanned document:

● PDF

● JPEG

● TIFF

● MTIFF

● XPS

● PDF/A

Color/Black Select the default color setting for the scanned document:

● Color

● Black

● Black/Gray

● Automatically detect

ENWW Set up Scan to Email 87

 Option Description

Quality and File Size Select the default output quality for the scanned document:

● Low (small file)

● Medium

● High (large file)

Resolution Select the default scan resolution for the scanned document:

● 75 dpi

● 150 dpi

● 200 dpi

● 300 dpi

● 400 dpi

● 600 dpi

7. Review the Summary area, and then click Finish to complete the setup.

Method two: Advanced configuration using the Email Setup

Perform advanced Email Setup using the embedded web server (EWS).

1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation
pane.

NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access
additional settings, click the Advanced Settings button at the bottom of the page.

2. On the Email Setup dialog, select the Enable Send to Email check box. If this check box is not selected, the
feature is unavailable at the printer control panel.

88 Chapter 6 Scan ENWW

 3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:

● Select one of the displayed servers

● Click Add to start the SMTP wizard.

1. In the SMTP wizard, select one of the following options:

○ Option one:I know my SMTP server address or host name: Enter the address of an SMTP
server, and then click Next

○ Option two: If you do not know the address of the SMTP server, select Search network for
outgoing email server, and then click Next. Select the server, and then click Next.

NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then configure it to be
used for the email function.

2. On the Set the basic information necessary to connect to the server dialog, set the options to
use, and then click Next.

NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split emails if larger
than (MB).

NOTE: In most cases, the default port number does not need to be changed. However, when
using the Enable SMTP SSL Protocol option, port 587 must be used.

NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol
check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the
SSL should be enabled.

Please refer to online sources to confirm these server settings are current and valid at the time
of configuration.

3. On the Server Authentication Requirements dialog, select the option that describes the server’s
authentication requirements:

○ Server does not require authentication, and then click Next.

○ Server requires authentication

○ From the drop-down box, select Use credentials of user to connect after Sign In at
the control panel, and then click Next.

○ From the drop-down box, select Always use these credentials, enter the Username
and Password, and then click Next.

NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in
the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog
of the Security tab. The icon in the check box changes from a check mark to a lock.

4. On the Server Usage dialog, choose the printer functions that will send email through this SMTP
server, and then click the Next button.

NOTE: If the server requires authentication, a user name and password for sending automatic
alerts and reports from the printer will be required.

ENWW Set up Scan to Email 89

 5. On the Summary and Test dialog, enter a valid email address in the Send a test email to: field,
and then click Test.

6. Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.

4. In the Address and Message Field Control area, enter a From: setting and any of the other optional settings.

Address and Message Field Control settings:

Feature Description

Address Field Restrictions1 Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.

CAUTION: If Users must select from address book is selected, and any of the address fields are
also set as User editable, changes to those editable fields also change the corresponding values in
the address book.

To prevent users from changing contacts in the Address Book at the printer control panel, go to
the Access Control page on the Security tab, and deny Device Guest access to address book
modifications.

Allow invalid email address Select to allow an invalid email address format.
formats1

User editable To use the Default From address and Default Display Name for all emails sent from this printer
(unless a user is signed in), do not select the User editable check box.

When setting up the address fields, if the User editable check box is unchecked, users will not be
able to edit those fields at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address fields, including the
From:To:CC:, and BCC: fields, and then set that user's send email From: their own email address
and To: their own email address.

Default From: and Default Provide an email address and name to use for the From: address for the email message.
Display Name:
NOTE: Create an email account for the printer, and use this address for the default email
address.

NOTE: Configure the email feature so that users must sign in before using it. This prevents users
from sending an email from an address that is not their own.

To:1 Provide a To (recipient) email address for emails.

CC:1 Provide a CC email address for emails.

BCC:1 Provide a BCC email address for emails.

Subject: Provide a default subject line for the email messages.

Message: Create a custom message. To use this message for all emails sent from the printer, clear or do not
select the User editable check box for Message:.
1
This setting is available only on the Advanced Settings page.

5. In the Signing and Encryption area, set the signing and encryption preferences.

NOTE: These settings are available only on the Advanced Settings page.

Signing and Encryption settings:

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 Feature Description

Signing Select whether to sign the security certificate.

Select the User editable check box to make this setting editable at the printer control panel.

Hashing Algorithm Select the algorithm to use for signing the certificate.

Encryption Select whether to encrypt the email.

Select the User editable check box to make this setting editable at the printer control panel.

Encryption Algorithm Select the algorithm to use for encrypting the email.

Attribute for Recipient Public Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP.
Key

Use the recipient public key Select this setting to use the recipient’s public key certificate to verify the recipient.
certificate to verify the
recipient

6. In the Notification Settings area, select when users will receive notifications about sent emails. The default
setting is using the signed in user's email address. If the recipient email address is blank, no notification is
sent.

7. In the Scan Settings area, set the default scanning preferences.

NOTE: These settings are available only on the Advanced Settings page.

Scan settings:

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light background color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.

8. In the File Settings area, set the default file settings preferences.

File settings:

Feature Description

File Name Prefix1 Set the default file name prefix used for files saved to a network folder.

ENWW Set up Scan to Email 91

 Feature Description

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control panel.

File Name Suffix1 Set the default file name suffix used for files saved to a network folder.

Duplicate filename suffix default [filename]_YYYYMMDDT

File Name Preview1 Enter a file name, and then click the Update Preview button.

File Numbering Format1 Select a file name format for when the job is divided into multiple files.

Add numbering when job has Select this setting to add numbering to a file name when the job is only one file instead of multiple
just one file (ex. _1–1)1 files.

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control panel.

High Compression (smaller Select this setting to compress the scanned file, which reduces the file size. However, the scanning
file)1 process for a High compression file might take longer than for a Normal compression file.

PDF encryption1 If the file type is PDF, then this option encrypts the output PDF file. A password must be specified
as part of the encryption. The same password must be used to open the file. The user will be
prompted to enter a password prior to scanning their job if one has not been set prior to pressing
start.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but the
file size is smaller.

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality
images, and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only.

Suppress blank pages1 If the Suppress blank pages option is enabled, blank pages will be ignored.

Create Multiple Files1 Select this setting to scan pages into separate files based on a predetermined maximum number
of pages per file.
1
This setting is available only on the Advanced Settings page.

9. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.

Step four: Configure the Quick Sets (optional)

Configure Quick Sets for the printer. Quick Sets are optional short-cut jobs that can be accessed on the main
Home screen or within the Quick Sets application at the printer.

1. In the Email Setup area of the left navigation pane, click Quick Sets.

2. Select one of the following options:

● Select an existing Quick Set under Quick Sets Application in the table.

-OR-

● Click Add to start the Quick Set Wizard.

3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:

92 Chapter 6 Scan ENWW

 ● Quick Set Name: Enter a title for the new Quick Set.

● Quick Set Description: Enter a description of the Quick Set.

● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.

4. Define the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption,
Notification Settings, Scan Settings, File Settings.

5. Click Finish to save the Quick Set.

ENWW Set up Scan to Email 93

 Step five: Set up Send to Email to use Office 365 Outlook (optional)
Set up the Send to Email feature to send email from an Office 365 Outlook account.

● Introduction

● Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account

Introduction
Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple
Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to
send an email with an Office 365 Outlook account from the control panel.

NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the EWS.

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
Configure the outgoing email server using the following procedure.

1. Using the EWS top navigation tabs, click Networking.

2. In the left navigation pane, click TCP/IP Settings.

3. In the TCP/IP Settings area, click the Network Identification tab.

4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email
client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc.

NOTE: If the Domain Name suffix is not set up, use the IP address.

5. Click Apply.

6. Click the Scan/Digital Send tab.

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 7. On the left navigation pane, click Email Setup.

8. On the Email Setup page, select the Enable Send to Email check box. If this check box is not available, the
feature is unavailable at the printer control panel.

9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.

10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next.

11. On the Set the basic information necessary to connect to the server dialog, in the Port Number field, type
587.

NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB).
These problems can be prevented by entering a number in Split emails if larger than (MB).

12. Select the Enable SMTP SSL Protocol check box, and then click Next.

13. On the Server Authentication Requirements dialog, complete the following information:

a. Select Server requires authentication.

b. From the drop-down list, select Always use these credentials

c. In the Username field, type the Office 365 Outlook email address.

d. In the Password field, type the Office 365 Outlook account password, and then click Next.

14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and
then click the Next button.

15. On the Summary and Test dialog, enter a valid email address in the Send a test email to: field, and then click
Test.

16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.

ENWW Set up Scan to Email 95

 Set up Scan to Network Folder
Set up the Scan to Folder feature to scan documents directly to network folder.

● Introduction

● Before you begin

● Step one: Access the HP Embedded Web Server (EWS)

● Step two: Set up Scan to Network Folder

Introduction
This document explains how to enable and configure the Scan to Network Folder function. The printer has a
feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer
must be connected to a network; however, the feature is not available until it has been configured. There are two
methods for configuring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and
Save to Network Folder Setup for advanced setup.

Before you begin

Have the following items available before you set up the Scan to Network feature.

NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection.

Administrators need the following items before beginning the configuration process.

● Administrative access to the printer

● The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the

destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).

NOTE: The use of the term "server" in this context refers to the computer where the shared folder resides.

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the set-up process.

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

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ENWW Set up Scan to Network Folder 97
 Step two: Set up Scan to Network Folder
Set up Scan to Network Folder using one of the following methods.

● Method one: Use the Scan to Network Folder Wizard

● Method two: Use Scan to Network Folder Setup

Method one: Use the Scan to Network Folder Wizard

Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network Folder
wizard.

NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon, and
then touch the Network icon on the printer's control panel.

1. Using the EWS top navigation tabs, click Scan/Digital Send tab. The Email and Scan to Network Folder Quick
Setup Wizards dialog opens.

2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.

3. Click the Save to Network Folder Quick Set Wizard link.

4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.

NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.

NOTE: The Save to Network Folder feature can be minimally configured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Save to Network Folder metadata.

5. On the Add Folder Quick Set dialog, complete the following information:

a. In the Quick Set Title field, type a title.

NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").

b. In the Quick Set Description field, type a description explaining what the Quick Set will save.

c. Click Next.

6. On the Configure Destination Folder dialog, complete the following information:

a. In the UNC Folder Path field, type a folder path where the scan will go.

The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans).
Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP,
the IP address can change. However, the connection with an IP address might be faster because the
printer does not need to use DNS to find the destination server.

b. From the Authentication Settings drop-down, select one of the following options:

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 ● Use credentials of user to connect after Sign In at the control panel

● Always use these credentials

NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding fields, and the printer’s access to the folder must be verified by clicking
Verify Access.

c. In the Windows Domain field, type the Windows domain.

TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System.

To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click
System.

The domain is listed under Computer name, domain, and workgroup settings.

d. Click Next.

7. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then
click Next.

8. Review the Summary dialog, and then click Finish.

ENWW Set up Scan to Network Folder 99

 Method two: Use Scan to Network Folder Setup
This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web
Server (EWS) for the printer.

● Step one: Begin the configuration

● Step two: Configure the Scan to Network Folder settings

● Step three: Complete the configuration

NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon, and
then touch the Network icon on the printer's control panel.

Step one: Begin the configuration

Use the following steps to begin Scan to Network Folder setup.

1. Click the Scan/Digital Send tab.

2. On the left navigation menu, click the Scan to Network Folder Setup link.

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Step two: Configure the Scan to Network Folder settings

Use the following procedure to complete Scan to Network Folder setup.

● Step one: Begin the configuration

● Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel

● Dialog two: Folder Settings

● Dialog three: Notification settings

● Dialog four: Scan Settings

● Dialog five: File Settings

● Dialog six: Summary

Step one: Begin the configuration

Use the following steps to begin configuration.

1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box
is not selected, the feature is unavailable at the printer control panel.

2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick
Sets Setup dialog.

NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.

NOTE: The Scan to Network Folder feature can be minimally configured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Scan to Network Folder metadata.

Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature.

Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel

Set the Quick Set details for user interaction at the printer's control panel.

Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to
configure where the Quick Set button will display on the printer control panel and to configure the level of user
interaction at the printer control panel.

1. In the Quick Set Name field, type a title.

NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").

2. In the Quick Set Description field, type a description explaining what the Quick Set will save.

3. From the Quick Set Start Option list, select one of the following options:

● Option one: Enter application, then user presses Start

● Option two: Start instantly upon selection

Select one of the following prompt options :

ENWW Set up Scan to Network Folder 101

 ○ Prompt for original sides

○ Prompt for additional pages

○ Require Preview

NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next
step.

4. Click Next.

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Dialog two: Folder Settings

Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to.

● Configure the destination folder for scanned documents

● Select the destination folder permissions

There are two types of destination folders to select from:

● Shared folders or FTP folders

● Personal shared folders

There are two types of folder permissions to select from:

● Read and write access

● Write access only

The following information describes how to configure the folder settings.

ENWW Set up Scan to Network Folder 103

 Configure the destination folder for scanned documents

Select one of the following options to set up a destination folder.

● Option 1: Configure the printer to save to a shared folder or FTP folder

● Option 2: Configure the printer to save to a personal shared folder

Option 1: Configure the printer to save to a shared folder or FTP folder

To save scanned documents to a standard shared folder or an FTP folder, complete the following steps.

1. If it is not already selected, select Save to shared folders or FTP folders.

2. Click Add.... The Add Network Folder Path dialog opens.

3. On the Add Network Folder Path dialog, select one of the following options:

● Option one: Save to a standard shared network folder

NOTE: For more information about creating shared network folders see Set up a shared folder
(c04431534).

1. If it is not already selected, select Save to a standard shared network folder.

2. In the UNC Folder Path field, type a folder path.

The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \
\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.

NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via
DHCP, the IP address can change. However, the connection with an IP address might be faster
because the printer does not need to use DNS to find the destination server.

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 3. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.

To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder
access to user.

4. To view the complete folder path for scanned documents, click Update Preview.

5. From the Authentication Settings list, select one of the following options:

○ Use credentials of user to connect after Sign In at the control panel

○ Always use these credentials

NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding fields.

6. In the Windows Domain field, type the Windows domain.

NOTE: To find the Windows domain in Windows 7, click Start, click Control Panel, click System.

To find the Windows domain in Windows 8, click Search, enter System in the search box, and
then click System.

The domain is listed under Computer name, domain, and workgroup settings.

NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name and password must be entered in the corresponding
fields. However, if the folder is within a particular user’s folders and not Public, the user name
and password of that user must be used.

NOTE: An IP address might be necessary instead of a computer name. Many home routers do
not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is
best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a
new IP address. On a typical home router, this is done by setting a static IP address that is on the
same subnet, but outside the DHCP address range.

7. Click OK.

● Option two: Save to an FTP Server

ENWW Set up Scan to Network Folder 105

 NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network
settings These settings are located in the EWS Networking tab, under the Advanced options.

1. Select Save to an FTP Server.

2. In the FTP Server field, type the FTP server name or IP address.

3. In the Port field, type the port number.

NOTE: In most cases, the default port number does not need to be changed.

4. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.

5. To view the complete folder path for scanned documents, click Update Preview.

6. From the FTP Transfer Mode list, select one of the following options:

○ Passive

○ Active

7. In the Username field, type the user name.

8. In the Password field, type the password.

9. Click Verify Access to confirm the destination can be accessed.

10. Click OK.

Option 2: Configure the printer to save to a personal shared folder

To save scanned documents to a personal shared folder, complete the following steps.

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 NOTE: This option is used in domain environments where the administrator configures a shared folder for each
user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer
control panel using Windows credentials or LDAP authentication.

1. Select Save to a personal shared folder.

2. In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in the
Microsoft Active Directory.

NOTE: Verify that the user knows where this home folder is located on the network.

3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name.

To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to
user.

ENWW Set up Scan to Network Folder 107

 Select the destination folder permissions

Select one of the following options to set up destination folder permissions.

● Option 1: Configure read and write access

● Option 2: Configure write access only

Option 1: Configure read and write access

To send scanned documents to a folders configured for read and write access, complete the following steps.

NOTE: Send only to folders with read and write access supports folder verification and job notification.

1. If it is not already selected, select Send only to folders with read and write access.

2. To require the printer to verify folder access before starting a scan job, select Verify folder access prior to
job start.

NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected;
however, if the folder is unavailable, the scan job will fail.

3. Click Next.

Option 2: Configure write access only

To send scanned documents to a folder configured for write access only, complete the following steps.

NOTE: Allow sending to folders with write access only does not support folder verification or job notification

NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename for
all scans.

Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file,
and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog
in the Quick Set Wizard.

1. Select Allow sending to folders with write access only.

2. Click Next.

Dialog three: Notification settings

Complete the notification settings as follows.

▲ On the Notification Settings dialog, complete one of the following tasks:

NOTE: In order to send notification emails, the printer must be set up to use an SMTP server for sending
email jobs. For more information about setting up the SMTP server for sending emails see Set up Scan to
Email (c04017973).

● Option one: Do not notify

1. Select Do not notify.

2. To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.

● Option two: Notify when job completes

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 1. Select Notify when job completes.

2. Select the method for delivering the notification from the Method Used to Deliver Notification
list.

If the method of notification selected is Email, type the email address in the Notification Email
Address field.

3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.

4. To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.

● Option three: Notify only if job fails

1. Select Notify only if job fails.

2. Select the method for delivering the notification from the Method Used to Deliver Notification
list.

If the method of notification selected is Email, type the email address in the Notification Email
Address field.

3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.

4. To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.

Dialog four: Scan Settings

Complete the scan settings as follows.

On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.

Scan settings:

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light background color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.

ENWW Set up Scan to Network Folder 109

 Dialog five: File Settings

Complete the file settings as follows.

On the File Settings dialog, set the default file settings for the Quick Set, and then click Next.

File settings:

Feature Description

File Name Prefix Set the default file name prefix used for files saved to a network folder.

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control panel.

File Name Suffix Set the default file name suffix used for files saved to a network folder.

File Name Preview Enter a file name, and then click the Update Preview button.

File Numbering Format Select a file name format for when the job is divided into multiple files.

Add numbering when job has Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
just one file (ex. _1–1)

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control panel.

High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.

PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only.

Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.

Meta Data File Format Use the drop-down list to select the file format for meta-data information.

Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.

Dialog six: Summary

Review the summary as follows.

On the Summary dialog, review the Summary dialog, and then click Finish.

Step three: Complete the configuration

Use the following steps to complete Scan to Network Folder setup.

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 1. In the left-navigation pane, click Scan to Network Folder.

2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the
setup.

ENWW Set up Scan to Network Folder 111

 Set up Scan to SharePoint®
Use Scan to SharePoint® to scan documents directly to a Microsoft® SharePoint site. This feature eliminates the
need to scan the documents to a network folder, USB flash drive, or e-mail message, and then manually upload
the files to the SharePoint site.

● Introduction

● Before you begin

● Step one: Access the HP Embedded Web Server (EWS)

● Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set

● Scan a file directly to a Microsoft SharePoint site

● Quick set scan settings and options for Scan to SharePoint

Introduction
Set up the Scan to SharePoint® feature, and then scan documents directly to a SharePoint® site.

Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text files or searchable PDFs.

The feature is disabled by default. Enable Save to Sharepoint® in the HP Embedded Web Server (EWS).

Before you begin

Before this procedure can be completed, the destination folder that the scanned files will be saved to must exist
on the SharePoint site, and write access must be enabled to the destination folder. Scan to SharePoint® is
disabled by default.

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the set-up process.

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

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Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set
Follow the steps to enable the Scan to SharePoint feature and create a Scan to SharePoint Quick Set.

1. Using the top navigation tabs, click Scan/Digital Send.

2. In the left navigation pane, click Scan to SharePoint®.

NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.

3. Select Enable Scan to SharePoint®, and then click Apply.

4. In the Scan to SharePoint® area of the left navigation pane, click Quick Sets. Click Add to launch the Quick
Set Wizard.

5. Enter a Quick Set Name (for example, “Scan to Sharepoint”) and a Quick Set Description.

6. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click the Next button.

7. Use the following steps to add the path to the SharePoint folder.

a. Click Add on the SharePoint® Destination Settings page to open the Add SharePoint® Path page.

b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder
path for the SharePoint folder from that browser window.

c. Paste the SharePoint folder path into the SharePoint® Path: field.

d. By default, the printer overwrites an existing file that has the same file name as the new file. Clear
Overwrite existing files so that a new file with the same name as an existing file is given an updated
time/date stamp.

e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.

ENWW Set up Scan to SharePoint® 113

 NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permissions to write to the
specified SharePoint site.

NOTE: For security purposes, the printer does not display credentials entered in the Quick Set
Wizard.

f. Click OK to complete the SharePoint path setup and navigate back to the SharePoint Destination
Settings page.

8. Select Verify folder access prior to job start to ensure that the SharePoint folder specified as the destination
folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be saved to the
SharePoint folder more quickly. However, if this option is not selected and the SharePoint folder is
inaccessible the job will fail.

9. Click Next.

10. Set a Condition on Which to Notify: on the Notification Settings page. This setting configures the Quick Set
to either not notify, or to send email messages or print a summary page if a job either completes
successfully or fails. Select one of the following options from the Condition on Which to Notify: drop-down
menu:

● Select Do not notify for the Quick Set to not perform any notification action when a job completes
successfully or fails.

● Select Notify when job completes to for the Quick Set to send a notification when a job completes
successfully.

● Select Notify only if job fails to for the Quick Set to send a notification only when a job fails.

Selecting either Notify when job completes or Notify only if job fails requires the Method Used to Deliver
Notification: to be set. Select from the following options:

● Email: Use this option to send an email when the selected notification condition occurs. This option
requires a valid email address in the Notification Email Address: field.

NOTE: To use the email notification feature, first configure the email feature on the printer.

● Print: Use this option to print the notification when the selected notification condition occurs.

NOTE: Select Include Thumbnail for either notification option to include a thumbnail image of the first
page of the scanned page of the job.

11. Click Next.

12. Select options from the Scan Settings page, and then click Next. For more information, see Table 6-1 Scan
settings for Scan to SharePoint® on page 116.

13. Select options from the File Settings page, and then click Next. For more information, see Table 6-2 File
settings for Scan to SharePoint on page 116.

14. Review the summary of settings, and then click the Finish button to save the Quick Set, or click the Previous
button to edit the settings.

Scan a file directly to a Microsoft SharePoint site

Follow the steps to scan a document directly to a SharePoint site.

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 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to SharePoint®.

NOTE: It might be necessary to sign in to the printer to use this feature.

3. To select a Quick Set, in the Quick Sets and Defaults area touch Load. Select a Quick Set, and then touch
Load.

4. Touch the File Name: text field to open a keyboard, and then type the name for the file using either the on-
screen keyboard or the physical keyboard. Touch Enter .

5. Touch Options to view and configure settings for the document.

6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.

Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.

Use these buttons to zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Use this button to rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Use this button to delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.

NOTE: These buttons are available only in the thumbnail view.

Use this button to add a page to the document. The printer prompts to scan additional pages.

ENWW Set up Scan to SharePoint® 115

 Use this button to clear the changes made in the preview and start over.

Touch this button to collapse the preview screen and return to the Copy screen.

7. Touch the Start button to save the file.

Quick set scan settings and options for Scan to SharePoint

Review the settings and options available in the Quick Set Wizard when adding, editing, or copying a Scan to
SharePoint® Quick Set.

Table 6-1 Scan settings for Scan to SharePoint®

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light background color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.

Table 6-2 File settings for Scan to SharePoint

Feature Description

File Name Prefix Set the default file name prefix used for files to be saved.

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control panel.

File Name Suffix Set the default file name suffix used for files to be saved.

Duplicate filename suffix default [filename]_YYYYMMDDT

File Name Preview Enter a file name, and then click the Update Preview button.

File Numbering Format Select a file name format for when the job is divided into multiple files.

Add numbering when job has Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
just one file (ex. _1–1)

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 Table 6-2 File settings for Scan to SharePoint (continued)

Feature Description

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control panel.

High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.

PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only

Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.

Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.

ENWW Set up Scan to SharePoint® 117

 Set up Scan to USB Drive
Enable the Scan to USB feature, which allows you to scan directly to a USB flash drive.

● Introduction

● Step one: Access the HP Embedded Web Server (EWS)

● Step two: Enable Scan to USB Drive

● Step three: Configure the Quick Sets (optional)

● Default scan settings for Scan to USB Drive setup

● Default file settings for Save to USB Setup

Introduction
The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not
available until it has been configured through the HP Embedded Web Server (EWS).

Step one: Access the HP Embedded Web Server (EWS)

Open the EWS to start the set-up process.

1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

118 Chapter 6 Scan ENWW

Step two: Enable Scan to USB Drive
Enable Scan to USB Drive using the following steps.

1. Select the Security tab.

2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.

3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

4. Select the Enable Save to USB check box.

5. Click Apply at the bottom of the page.

NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage
devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and hard
drive

Step three: Configure the Quick Sets (optional)

Use the following steps to set up Quick Sets for Scan to USB Drive. Quick Sets are short-cut jobs that can be
accessed on the printer Home screen or within the Quick Sets application.

1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.

2. Select one of the following options:

● Select an existing Quick Set under Quick Sets Application in the table.

-OR-

● Click Add to start the Quick Set Wizard.

3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:

● Quick Set Name: Enter a title for the new Quick Set.

● Quick Set Description: Enter a description of the Quick Set.

● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.

4. Select a default location where scanned files are saved on USB storage devices inserted into the USB port
on the control panel, and then click Next. The default location options are:

● Save at root directory of the USB storage device

● Create or place in this folder on the USB Storage Device — The path to the folder on the USB storage
device must be specified when using this file location option. A backslash \ must be used to separate
folder\subfolder names in the path.

5. Select an option from the Condition on Which to Notify: drop-down list, and then click Next.

This setting determines if, or how, users are notified when a Save To USB Quick Set job completes or fails.
The options for the Condition on Which to Notify: setting are:

ENWW Set up Scan to USB Drive 119

 ● Do not notify

● Notify when job completes

● Notify only if job fails

6. Choose the Scan Settings for the Quick Set, and then click Next.

NOTE: For more information on the available scan settings, see Default scan settings for Scan to USB
Drive setup on page 120

7. Choose the File Settings for the Quick Set, and then click Next.

NOTE: For more information on the available file settings, see Default scan settings for Scan to USB Drive
setup on page 120

8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.

Default scan settings for Scan to USB Drive setup

Review the default settings in the following table.

Table 6-3 Scan settings for Scan to USB Drive Setup:

Feature Description

Original Size Select the page size of the original document.

Original Sides Select whether the original document is single-sided or double-sided.

Optimize Text/Picture Select to optimize for the output of a particular type of content.

Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.

Background Cleanup Select a value to remove faint images from the background or to remove a light background color.

Darkness Select a value to adjust the darkness of the file.

Contrast Select a value to adjust the contrast of the file.

Sharpness Select a value to adjust the sharpness of the file.

Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.

Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.

Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.

Default file settings for Save to USB Setup

Review the default settings in the following table.

Table 6-4 File settings for Save to USB Setup:

Option name Description

File Name Prefix Set the default file name prefix used for files saved to a network folder.

120 Chapter 6 Scan ENWW

 Table 6-4 File settings for Save to USB Setup: (continued)

Option name Description

File Name Default file name for the file to be saved.

Select the User editable check box to make this setting editable at the printer control panel.

File Name Suffix Set the default file name suffix used for files saved to a network folder.

Duplicate filename suffix default [filename]_YYYYMMDDT

File Name Preview Enter a file name, and then click the Update Preview button.

File Numbering Format Select a file name format for when the job is divided into multiple files.

Add numbering when job has Select this setting to add numbering to a file name when the job is only one file instead of multiple files.
just one file (ex. _1–1)

File Type Select the file format for the saved file.

Select the User editable check box to make this setting editable at the printer control panel.

High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning
process for a High compression file might take longer than for a Normal compression file.

PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as
part of the encryption. The same password must be used to open the file. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.

Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.

Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images,
and they take more time to send.

Color/Black Specify whether copies are to be printed in color, black and gray, or black only.

Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.

Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of
pages per file.

ENWW Set up Scan to USB Drive 121

 Scan to email
Scan a document directly to an email address or contact list. The scanned document is sent as an email message
attachment.

● Introduction

● Scan to email

Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses.

Scan to email
Use the following steps to scan a document directly to an email address or contact list.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to Email.

NOTE: If prompted, type your user name and password.

3. Touch the To field to open a keyboard.

NOTE: If you are signed in to the printer, your user name or other default information might appear in the
From field. If so, you might not be able to change it.

4. Specify the recipients by using one of these methods:

▲ Enter the address in the To field. To send to multiple addresses, separate the addresses with a
semicolon, or select the Enter button on the touchscreen keyboard after typing each address.

a. Select the Contacts button that is next to the To field to open the Contacts screen.

b. Select the appropriate contact list.

c. Select a name or names from the list of contacts to add the name to the recipients list, and then
select Add.

5. Complete the Subject, File Name, and Message fields by touching the field and using the touchscreen
keyboard to enter information. Select the Close button whenever you need to close the keyboard.

6. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.

NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.

7. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.

8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

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 Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.

Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or
right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

9. When the document is ready, select Send to email it.

ENWW Scan to email 123

 NOTE: The printer might prompt you to add the email address to the contact list.

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Scan to job storage
Scan a document and save it to a job storage folder on the printer.

● Introduction

● Scan to job storage on the printer

● Print from job storage on the printer

Introduction
The printer has a feature that enables it to scan a document and save it to a job storage folder on the printer. You
can retrieve the document from the printer and print it when needed.

NOTE: Before you can scan to a storage folder on the printer, your printer administrator or IT department must
use the HP Embedded Web Server to enable the feature and configure the settings.

Scan to job storage on the printer

Use this procedure to scan a document and save it to a job storage folder on the printer so that you can print
copies at any time.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to Job Storage.

NOTE: If prompted, enter your user name and password.

3. Select the default storage folder name shown under Folder.

NOTE: If the printer administrator has configured the option, you can create a new folder. Follow these
steps to create a new folder:

a. Select the New Folder icon.

b. Select the New Folder field, type the folder name, and then select OK.

4. Make sure that you have selected the correct folder.

5. Touch the Job Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter button.

6. To make the job private, select the PIN button, enter a four-digit PIN in the PIN field, and then close the
touchscreen keypad.

7. To configure settings, such as Sides and Content Orientation, select Options in the lower left corner, and
then select the settings from the Options menus. Select Done for each setting if prompted.

8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

ENWW Scan to job storage 125

 Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.

Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or
right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

9. When the document is ready, select Save to save the file to the storage folder.

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Print from job storage on the printer
Use this procedure to print a scanned document that is in a job storage folder on the printer.

1. From the Home screen on the printer control panel, navigate to the Print application, select the Print icon,
and then select Print from Job Storage.

2. Under Stored Jobs to Print, select Choose, select the folder in which the document is saved, select the
document, and then select Select.

3. If the document is private, enter the four-digit PIN in the Password field, and then select OK.

4. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.

5. Select Print to print the document.

ENWW Scan to job storage 127

 Scan to network folder
Scan a document and save it to a folder on the network.

● Introduction

● Scan to network folder

Introduction
The printer can scan a file and save it in a shared folder on the network.

Scan to network folder

Use this procedure to scan a document and save it to a network folder.

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to Network Folder.

3. Specify a folder destination. Folder options must first be configured by the printer administrator.

● To select a folder location that the administrator already set up, select Load under Quick Sets and
Defaults, select the folder, and then select Load.

● To specify a new folder location, touch the Folder Paths field to open a touchscreen keyboard, type
the path to the folder, and then select the Enter button. Enter user credentials if prompted and
then select Save to save the path.

NOTE: Use this format for the path: \\server\folder, where “server” is the name of the server
that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside
other folders, complete all necessary segments of the path to reach the folder. For example: \
\server\folder\folder

NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this
situation, the administrator has configured this folder for common access.

4. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter button.

5. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation, select
Options in the lower left corner, and then select the settings from the Options menus. Select Done for each
setting if prompted.

6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

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 Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.

Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or
right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

7. When the document is ready, select Send to save the file to the network folder.

ENWW Scan to network folder 129

 Scan to SharePoint
Scan a document directly to a SharePoint site.

● Introduction

● Scan to SharePoint

Introduction
You can scan a document at the printer and send that document to a Microsoft® SharePoint site. This feature
eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then
manually upload the files to the SharePoint site.

Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text files or searchable PDFs.

NOTE: Before you can scan to SharePoint, your printer administrator or IT department must use the HP
Embedded Web Server to enable the feature and set it up.

Scan to SharePoint
Use the following steps to scan a document directly to a SharePoint site.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to SharePoint®.

NOTE: It might be necessary to sign in to the printer to use this feature.

3. To select a Quick Set, touch Select under Quick Sets, select a Quick Set, and then select Load.

4. Select the File Name: text field to open a keyboard, type the name for the file, and then select the Enter
button.

5. To configure settings, such as File Type and Resolution, Sides, and Content Orientation, select Options in the
lower left corner, and then select the settings from the Options menus. Select Done if prompted.

6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.

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 Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or
right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

7. When the document is ready, select Send to save it to the SharePoint location.

ENWW Scan to SharePoint 131

 Scan to USB drive
Scan a document directly to a USB drive.

● Introduction

● Scan to USB drive

Introduction
The printer can scan a file and save it to a USB flash drive.

Scan to USB drive

Use the following steps to scan a document directly to a USB drive.

NOTE: You might be required to sign in to the printer to use this feature.

1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. Insert the USB drive into the USB port near the printer control panel.

3. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
and then select Scan to USB Drive.

4. Select the USB drive under Destination, and then select the save location (either the root of the USB drive or
an existing folder).

5. Touch the File Name text field to open a touchscreen keyboard, type the name for the file, and then select
the Enter button.

6. To configure settings, such as File Type and Resolution, Original Sides, and Content Orientation select
Options in the lower left corner, and then select the settings from the Options menus. Select Done if
prompted.

7. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.

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 Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.

Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or
right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

8. When the document is ready, select Save to save the file to the USB drive.

Use HP JetAdvantage business solutions

HP JetAdvantage solutions are workflow and printing solutions that are easy-to-use, and both network and
cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare,
financial services, manufacturing, and public sector, manage a fleet of printers and scanners.

HP JetAdvantage Solutions include:

● HP JetAdvantage Security solutions

● HP JetAdvantage Management solutions

ENWW Use HP JetAdvantage business solutions 133

 ● HP JetAdvantage Workflow solutions

● HP JetAdvantage Mobile Printing solutions

For more information about HP JetAdvantage business workflow and printing solutions, go to www.hp.com/go/
PrintSolutions.

Additional scan tasks

Locate information on the Web for performing common scan tasks.

Go to http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

Instructions are available for performing specific scan tasks, such as the following:

● Copy or scan pages from books or other bound documents

● Send a scanned document to a folder in the printer memory

● Copy or scan both sides of an identification card

● Copy or scan a document into a booklet format

134 Chapter 6 Scan ENWW

7 Fax

Configure the fax features, and send and receive faxes using the printer.

● Set up fax

● Change fax configurations

● Send a fax

● Additional fax tasks

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 135
 Set up fax
Set up the fax features for the printer.

● Introduction

● Set up fax by using the printer control panel

Introduction
This information applies to fax models, or to other printers when an optional analog fax accessory has been
installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax
service.

Set up fax by using the printer control panel

Configure the fax features using the control panel.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Fax

● Internal Fax Modem Setup

NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet
fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and
the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog
fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP
Embedded Web Server to disable LAN fax.

3. Select the location from the list on the right side of the screen, and then select Next.

4. Touch the Company Name text field, and use the keypad to type the company name.

5. Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next.

6. Verify that the date and time settings are correct. Make changes as necessary, and then select Next.

7. If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad to
enter the number.

8. Review all the information on the left pane, and then select Finish to complete the fax setup.

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Change fax configurations
Change or update fax settings.

● Fax dialing settings

● General fax send settings

● Fax receive settings

NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web
Server.

Fax dialing settings

Use the following steps to change the fax dialing settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Fax

● Fax Send Settings

● Fax Dialing Settings

Configure any of the following settings, and then select Done:

Menu item Description

Redial on Error The Redial on Error feature sets the number of times a fax number will be redialed when an
error occurs during a fax transmission.

Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.)
or 0 to 2, depending on the location setting. The interval between retries is set by the redial
interval setting.

Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the Redial
Interval setting.

Redial Interval The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.

NOTE: You might observe a redial message on the control panel when both the Redial on
Busy and Redial on No Answer settings are set to off. This occurs when the fax accessory
dials a number, establishes a connection, and then loses the connection. As a result of this
error condition, the fax accessory performs three automatic redial attempts regardless of
the redial settings. During this redial operation, a message displays on the control panel to
indicate that a redial is in progress.

Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.

● Fast (v.34 – 33.6k)

● Medium (v.17 – 14.4k)

● Slow (v.29 – 9.6k)

ENWW Change fax configurations 137

 Menu item Description

Line Monitor Volume Use the Line Monitor Volume setting to control the printer's dialing volume level when
sending faxes.

Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).

Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an
outside line) when dialing. This prefix number is automatically added to all phone numbers
when dialed.

Detect dial tone The Detect dial tone setting determines whether the fax checks for a dial tone before
sending a fax.

General fax send settings

Use the following steps to change the fax send settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Fax

● Fax Send Settings

● General Fax Send Settings

Configure any of the following settings, and then select Done:

Menu item Description

Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.

PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.

Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or
receiving a fax. If the fax accessory detects an error during the transmission and the Error
Correction Mode setting is on, the fax accessory can request that the error portion of the
fax be sent again.

The Error Correction Mode feature is enabled by default. You should turn it off only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in the
transmission and a probable quality reduction in the image. Turning off the setting might be
useful when you are trying to send a fax overseas or receive one from overseas, or if you
are using a satellite telephone connection.

NOTE: Some VoIP providers might suggest turning off the Error Correction Mode setting.
However, this is not usually necessary.

Fax Header Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlaid on top of the previous header.

Fax receive settings

Use the following steps to change the fax receive settings.

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 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Fax

● Fax Receive Settings

● Fax Receive Setup

Configure any of the following settings, and then select Done:

Menu item Description

Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of
the following options:

● Automatic

● TAM

● Fax/Tel

● Manual

Rings to Answer The Rings to Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.

NOTE: The default range for the available options for the Rings to Answer setting is
location-specific. The range of possible Rings to Answer options is limited by location.

If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it
to 2.

Ring Volume The Ring Volume setting allows you to adjust the ringer volume.

Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options:

● Fast (v.34 – 33.6k)

● Medium (v.17 – 14.4k)

● Slow (v.29 – 9.6k)

Extension Phone This setting allows you use a separate telephone in conjunction with the fax functions.

Allow Reprinting This setting allows you to reprint received faxes.

Receive to PC This setting allows you to receive faxes directly to your computer.

Fax Polling This setting allows you to enable or disable the fax polling function.

Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel mode
initiates.

Send a fax
Use the following steps to send a fax from the printer.

ENWW Send a fax 139

 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to fit the size of the document.

2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the Fax
icon.. You might be prompted to type a user name and password.

3. Specify the recipients by using one of these methods:

▲ Touch the Fax Recipients text field, and then use the keypad to enter the fax number. To send to
multiple fax numbers, separate the numbers with a semicolon, or select the Enter button on the
touchscreen keyboard after typing each number.

a. Select the Contacts button that is next to the Fax Recipients field to open the Contacts screen.

b. Select the appropriate contact list.

c. Select a name or names from the list of contacts to add to the recipients list, and then select Add.

4. To load a Quick Set, select Load, select the Quick Set, and then select Load under the Quick Sets list.

NOTE: Quick Sets are predefined settings for various types of output, such as Text, Photograph, and High
Quality. You can select a Quick Set to view the description.

5. To configure settings, such as Resolution, Sides, and Content Orientation, select Options in the lower left
corner, and then select the settings from the Options menus. Select Done if prompted.

6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and
Collapse buttons on the left side of the preview pane to expand and collapse the preview screen.

Expand button Collapse button

Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or
remove pages.

Toggle between the two-page view and the thumbnail view. More options are available in the
thumbnail view than in the two-page view.

140 Chapter 7 Fax ENWW

 Zoom in or out on the selected page.

NOTE: Select only one page at a time to use these buttons.

Rotate the page 180 degrees.

NOTE: This button is available only in the thumbnail view.

Delete the selected pages.

NOTE: This button is available only in the thumbnail view.

Rearrange the pages within the document. Select one or more pages and move them to the left or
right.

NOTE: These buttons are available only in the thumbnail view.

Add a page to the document. The printer prompts you to scan additional pages.

Clear the changes made in the preview and start over.

7. When the document is ready, select Send to send the fax.

Additional fax tasks

Locate information on the Web for performing common fax tasks.

Go to http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

Instructions are available for fax tasks, such as the following:

● Create and manage fax speed dial lists

● Configure fax billing codes

● Use a fax printing schedule

● Block incoming faxes

● Fax archiving and forwarding

ENWW Additional fax tasks 141

142 Chapter 7 Fax ENWW
8 Manage the printer

Utilize management tools, configure security and energy-conservation settings, and manage firmware updates
for the printer.

● Advanced configuration with the HP Embedded Web Server (EWS)

● Configure IP network settings

● Printer security features

● Energy-conservation settings

● HP Web Jetadmin

● Software and firmware updates

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 143
 Advanced configuration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.

● Introduction

● How to access the HP Embedded Web Server (EWS)

● HP Embedded Web Server features

Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray configurations

● View and change the printer control-panel menu configuration

● View and print internal pages

● Receive notification of printer and supplies events

● View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)

Use the following steps to open the EWS.

1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

To use the HP Embedded Web Server, the browser must meet the following requirements:

144 Chapter 8 Manage the printer ENWW

 Windows® 7

● Internet Explorer (version 8.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

Windows® 8 or greater

● Internet Explorer (version 9.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

macOS

● Safari (version 5.x or greater)

● Google Chrome (version 34.x or greater)

Linux
● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

ENWW Advanced configuration with the HP Embedded Web Server (EWS) 145
 HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.

● Information tab

● General tab

● Copy/Print tab

● Scan/Digital Send tab

● Fax tab

● Supplies tab

● Troubleshooting tab

● Security tab

● HP Web Services tab

● Networking tab

● Other Links list

Information tab
Refer to the table for settings in the Information tab.

Table 8-1 HP Embedded Web Server Information tab

Menu Description

Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.

Job Log Provides a list of the jobs that have been printed.

Configuration Page Shows the information found on the configuration page.

Supplies Status Page Shows the status of the supplies for the printer.

Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.

Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.

Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.

Control Panel Snapshot Shows an image of the current screen on the control panel display.

Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop
or laptop.

Print Allows the user to send a print-ready file to the printer to be printed.

146 Chapter 8 Manage the printer ENWW

 Table 8-1 HP Embedded Web Server Information tab (continued)

Menu Description

Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.

Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.

General tab
Refer to the table for settings in the General tab.

Table 8-2 HP Embedded Web Server General tab

Menu Description

Control Panel Customization Reorder, show, or hide features on the control-panel display.

Change the default display language and keyboard layouts.

Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.

Alerts Set up email alerts for various printer and supplies events.

Control Panel Settings App Shows the Settings app options that are available on the printer control panel.

General Settings Configure how the printer recovers from jams and other general printer settings.

AutoSend Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.

Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.

Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.

Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.

Language Set the language in which to display the HP Embedded Web Server information.

Firmware Upgrade Download and install printer firmware upgrade files.

Date/Time Settings Set the date and time or synchronize with a network time server.

Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule
for each day of the week and for holidays.

Set which interactions with the printer cause it to wake from sleep mode.

Back up and Restore Create a backup file that contains printer and user data. If necessary, use this file to restore
data to the printer.

Reset Factory Settings Restore printer settings to the factory defaults.

Solution Installer Install third-party software packages that extend or modify the functionality of the printer.

Job Statistics Settings Provides connection information about third-party job-statistics services.

Quota Settings Provides connection information about third-party job-quota services.

ENWW Advanced configuration with the HP Embedded Web Server (EWS) 147
 Copy/Print tab
Refer to the table for settings in the Copy/Print tab.

Table 8-3 HP Embedded Web Server Copy/Print tab

Menu Description

Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.

Configure job-storage options.

Default Print Options Configure the default options for print jobs.

Restrict Color Permit or restrict color printing and copying.

(Color printers only) Specify permissions for individual users or for jobs that are sent from specific software
programs.

PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received
faxes.

Print Quality Configure the print quality settings, including color adjustment, image registration, and
allowed paper types.

Manage Supplies Use this page to apply settings for the product supplies.

Copy Settings Configure the default options and Quick Sets for copy jobs.

NOTE: If job-specific copy setting options are not set from the control panel at the start of
a job, the default settings will be used for the job.

Manage Trays Configure settings for paper trays.

Scan/Digital Send tab

Refer to the table for settings in the Scan/Digital Send tab.

Table 8-4 HP Embedded Web Server Scan/Digital Send tab

Menu Description

Email Setup Configure the default email settings for digital sending, including the following:

● Settings for the outgoing mail (SMTP) server

● Settings for Email Quick Sets jobs

● Default message settings, such as the "From" address and the subject line

● Settings for digital signatures and encryption

● Settings for email notifications

● Default scan settings for email jobs

● Default file settings for email jobs

148 Chapter 8 Manage the printer ENWW

 Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued)

Menu Description

Scan to Network Folder Configure the network folder settings for digital sending, including the following:

● Settings for Quick Sets jobs saved in a network folder

● Settings for notifications

● Default scan settings for jobs saved in a network folder

● Default file settings for jobs saved in a network folder

Scan to SharePoint® Configure the Microsoft SharePoint® settings for digital sending, including the following:

(Flow models only) ● Settings for Quick Sets jobs saved in a document library on the SharePoint® site

● Default settings for jobs saved in a document library on the SharePoint® site

Scan to USB Drive Configure the USB settings for digital sending, including the following:

● Settings for Quick Sets jobs saved on a USB flash drive

● Settings for notifications

● Default scan settings for jobs saved on a USB flash drive

● Default file settings for jobs saved on a USB flash drive

Contacts Manage contacts, including the following:

● Add email addresses into the printer one at a time.

● Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.

● Export contacts from the printer into a .CSV file on the computer to use as a data
backup, or import the records onto another HP printer.

● Edit email addresses that have already been saved in the printer.

Preferences Manage general scanning settings.

Email and Scan to Network Folder Quick Configure the printer to send scanned images as email attachments.
Setup Wizards
Configure the printer to save scanned images to network-folder Quick Sets. Quicks Sets
provide easy access to files saved on the network.

Digital Sending Software Setup Configure settings related to using optional Digital Sending software.

Fax tab
Refer to the table for settings in the Fax tab.

ENWW Advanced configuration with the HP Embedded Web Server (EWS) 149
 Table 8-5 HP Embedded Web Server Fax tab

Menu Description

Fax Send Setup Configure settings for sending faxes, including the following:

● Default settings for outgoing faxes

● Settings for fax Quick Sets jobs

● Settings for notifications

● Default setting for sending faxes using the internal fax modem

● Settings for using a LAN fax service

● Settings for using an Internet fax service

Fax Speed Dials Manage speed dials, including the following:

● Import .CSV files containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.

● Export email, fax, or user records from the printer into a file on the computer to use
as a data backup, or import the records onto another HP printer.

Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing schedule.

Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for each:

● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.

● Fax forwarding is a method to forward incoming faxes to a different fax device.

Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.

Supplies tab
Refer to the table for settings in the Supplies tab.

Table 8-6 HP Embedded Web Server Supplies tab

Menu Description

Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.

Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.

150 Chapter 8 Manage the printer ENWW

 Table 8-7 HP Embedded Web Server Troubleshooting tab

Menu Description

General Troubleshooting Use the following options as appropriate:

● Reports and Tests area: Select and print several types of reports and tests. Some
reports can be viewed in the EWS by clicking the View button.

● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital Sender
products only)

● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for
Web Services option

● Auto Recovery area: Enable or disable the Enable Auto Recovery option.

Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.

Diagnostic Data Export printer information to a file that can be useful for detailed problem analysis.

NOTE: This item is available only if an

administrator password is set from the
Security tab.

Calibration/Cleaning Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
(Color printers only)

Reset Factory Settings Restore printer settings to factory defaults.

Firmware Upgrade Download and install printer firmware upgrade files.

Security tab
Refer to the table for settings in the Security tab.

Table 8-8 HP Embedded Web Server Security tab

Menu Description

General Security Settings for general security, including the following:

● Configure an administrator password to restrict access to certain features on the

printer.

● Set PJL password for processing PJL commands.

● Set file system access and firmware upgrade security.

● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.

● View the status of all security settings.

Account Policy Enable administrator account settings.

Access Control Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.

Protect Stored Data Configure and manage the internal hard drive for the printer.

Configure settings for jobs that are stored on the printer hard drive.

ENWW Advanced configuration with the HP Embedded Web Server (EWS) 151
 Table 8-8 HP Embedded Web Server Security tab (continued)

Menu Description

Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow devices to
use this product.

Certificate Management Install and manage security certificates for access to the printer and the network.

Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to which the
printer can send messages.

Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.

Self Test Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.

Table 8-9 HP Embedded Web Server HP Web Services tab

Menu Description

Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.

Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.

HP JetAdvantage Access solutions that extend the capabilities of the printer

Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.

Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.

Table 8-10 HP Embedded Web Server Networking tab

Menu Description

Configuration

Wireless Station Configure the initial wireless settings.

Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.

NOTE: The configuration options available depend on the print server model.

TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.

NOTE: The configuration options available depend on the print server model.

Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.

152 Chapter 8 Manage the printer ENWW

 Table 8-10 HP Embedded Web Server Networking tab (continued)

Menu Description

Other Settings Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update, LPD
queues, USB settings, support information, and refresh rate.

AirPrint Enable, set up, or disable network printing from Apple supported printers.

Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.

Select Location Select a country/region for the printer.

Google Cloud Print

Setup Set up Google Cloud Print options.

Web Proxy Configure proxy settings.

Security

Settings View and restore current security settings to factory-default values.

Configure security settings using the Security Configuration Wizard.

NOTE: Do not use the Security Configuration Wizard to configure security settings using
network-management applications, such as HP Web Jetadmin.

Authorization Control configuration management and use of this printer, including the following:

● Set or change the administrator password to control access to configuration

parameters.

● Request, install, and manage digital certificates on the HP Jetdirect print server.

● Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).

Secure Communication Configure security settings.

Mgmt. Protocols Configure and manage security protocols for this printer, including the following:

● Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.

● Configure the SNMP (Simple Network Management Protocol) operation. Enable or

disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and configuration-
management protocols.

802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.

CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.

IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy.

Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.

ENWW Advanced configuration with the HP Embedded Web Server (EWS) 153
 Table 8-10 HP Embedded Web Server Networking tab (continued)

Menu Description

Diagnostics

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.

Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.

Other Links list

Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu
on the General tab.

NOTE: The following are the default links.

Table 8-11 HP Embedded Web Server Other Links list

Menu Description

HP Instant Support Connect to the HP website to find solutions to printer problems.

Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.

Product Support Connect to the support site for the printer to search for help on various topics.

154 Chapter 8 Manage the printer ENWW

Configure IP network settings
Use the EWS to configure the printer network settings.

● Printer sharing disclaimer

● View or change network settings

● Rename the printer on a network

● Manually configure IPv4 TCP/IP parameters from the control panel

● Manually configure IPv6 TCP/IP parameters from the control panel

● Link speed and duplex settings

Printer sharing disclaimer

Review the following disclaimer.

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.

ENWW Configure IP network settings 155

 b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Open the General tab.

3. On the Device Information page, the default printer name is in the Device Name field. You can change this
name to uniquely identify this printer.

NOTE: Completing the other fields on this page is optional.

4. Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Networking

● Ethernet

● TCP/IP

● IPV 4 Settings

● Config Method

3. Select the Manual option, and then touch the Save button.

4. Open the Manual Settings menu.

5. Touch the IP Address, Subnet Mask, or Default Gateway option.

6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button.

Repeat the process for each field, and then touch the Save button.

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. To enable manual configuration, open the following menus:

● Networking

● Ethernet

156 Chapter 8 Manage the printer ENWW

 ● TCP/IP

● IPV6 Settings

3. Select Enable, and then select On.

4. Select the Enable Manual Settings option, and then touch the Done button.

5. To configure the address, open the Address menu, and then touch the field to open a keypad.

6. Use the keypad to enter the address, and then touch the OK button.

7. Touch Save.

Link speed and duplex settings

Use the following steps to make changes to link speed and duplex settings.

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Networking

● Ethernet

● Link Speed

3. Select one of the following options:

● Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.

● 10T Half: 10 megabytes per second (Mbps), half-duplex operation

● 10T Full: 10 Mbps, full-duplex operation

● 10T Auto: 10 Mbps, automatic-duplex operation

● 100TX Half: 100 Mbps, half-duplex operation

● 100TX Full: 100 Mbps, full-duplex operation

ENWW Configure IP network settings 157

 ● 100TX Auto: 100 Mbps, automatic-duplex operation

● 1000T Full: 1000 Mbps, full-duplex operation

4. Touch the Save button. The printer turns off and then on.

158 Chapter 8 Manage the printer ENWW

Printer security features
The security features allow you to restrict who has access to configuration settings, to secure data, and to
prevent access to valuable hardware components.

● Introduction

● Security statements

● Assign an administrator password

● IP Security

● Encryption support: HP High Performance Secure Hard Disks

● Lock the formatter

Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.

Security statements
Review this important security statement.

The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.

ENWW Printer security features 159

 Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.

● Use the HP Embedded Web Server (EWS) to set the password

● Provide user access credentials at the printer control panel

Use the HP Embedded Web Server (EWS) to set the password

Use the following steps to set a password for the printer.

1. Open the HP Embedded Web Server (EWS):

a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username field.

5. Enter the password in the New Password field, and then enter it again in the Verify Password field.

NOTE: To change an existing password, first enter the existing password in the Old Password field.

6. Click the Apply button.

NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.

Provide user access credentials at the printer control panel

Use the following steps to sign into the control panel.

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.

1. From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

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 NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.

IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by
using the Networking tab in the HP Embedded Web Server.

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to configure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable.

Locking the formatter prevents someone from removing valuable components from it.

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 Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.

● Print with EconoMode

● Set the sleep timer and configure the printer to use 1 watt or less of power

● Set the sleep schedule

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Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.

● Configure EconoMode from the print driver

● Configure EconoMode from the printer control panel

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.

NOTE: If this option is not available in the print driver, set it using the printer control panel.

Configure EconoMode from the print driver

Select EconoMode using the print driver.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box to enable the feature, and then click OK.

Configure EconoMode from the printer control panel

Use the printer control panel to change the EconoMode setting.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● Copy/Print or Print

● Default Print Options

● Economode

3. Select On or Off to enable or disable the feature.

Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.

To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto Off after sleep settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

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 ● General

● Energy Settings

● Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.

4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.

NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).

5. Select Done to save the settings.

Set the sleep schedule

Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific
times on specific days of the week.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● General

● Energy Settings

● Sleep Schedule

3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.

4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save
the setting.

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to
www.hp.com/go/webjetadmin for more information.

Software and firmware updates

HP regularly updates features that are available in the printer firmware. To take advantage of the most current
features, update the printer firmware.

Download the most recent firmware update file from the web:

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 Go to http://www.hp.com/support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP. Click Drivers
& Software.

ENWW Software and firmware updates 165

166 Chapter 8 Manage the printer ENWW
9 Solve problems

Troubleshoot problems with the printer. Locate additional resources for help and technical support.

● Customer support

● Control panel help system

● Reset factory settings

● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

● Printer does not pick up paper or misfeeds

● Clear paper jams

● Resolve print-quality problems

● Solve wired network problems

● Solve wireless network problems

● Solve fax problems

● USB flash drive is not responding

For video assistance, see www.hp.com/videos/a3.

The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 167
 Customer support
Find support contact options for your HP printer.

Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box
with the printer or at support.hp.com.
Have the printer name, serial number, date of purchase, and
problem description ready

Get 24-hour Internet support, and download software utilities and http://www.hp.com/support/ljE82540MFP or http://www.hp.com/
drivers support/colorljE87640MFP

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Register the printer www.register.hp.com

Control panel help system

The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.

Some Help screens include animations that show specific procedures, such as clearing paper jams.

If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.

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Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.

● Introduction

● Method one: Reset factory settings from the printer control panel

● Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)

Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.

Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

● General

● Reset Factory Settings

3. Select Reset.

A verification message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.

1. On the printer control panel, select the Information button, and then select the Network icon to
display the IP address or host name.

2. Open the General tab.

3. On the left side of the screen, click Reset Factory Settings.

4. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

A “Cartridge is low” or “Cartridge is very low” message displays on

the printer control panel
Review the possible solutions to this issue.

ENWW Reset factory settings 169

 Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.

HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or the HP Embedded Web Server (EWS) for the status.

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Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper
at one time.

● Introduction

● The printer does not pick up paper

● The printer picks up multiple sheets of paper

● The document feeder jams, skews, or picks up multiple sheets of paper

Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

ENWW Printer does not pick up paper or misfeeds 171

 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.

Figure 9-1 Size markings for Tray 1 or the multipurpose tray

Figure 9-2 Size markings for cassette trays

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 5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 9-3 Technique for flexing the paper stack

1 2

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.

ENWW Printer does not pick up paper or misfeeds 173

 Figure 9-4 Technique for flexing the paper stack
1 2

2. Use only paper that meets HP specifications for this printer.

3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

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 5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.

The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

Figure 9-5 Stack-height markings

Figure 9-6 Tab for the paper stack

ENWW Printer does not pick up paper or misfeeds 175

 6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.

Figure 9-7 Size markings for Tray 1 or the multipurpose tray

Figure 9-8 Size markings for cassette trays

7. Make sure the printing environment is within recommended specifications.

The document feeder jams, skews, or picks up multiple sheets of paper

Review the possible solutions to this issue.

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 NOTE: This information applies to MFP printers only.

● The original might have something on it, such as staples or self-adhesive notes, that must be removed.

● Make sure that the top document-feeder cover is closed.

● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.

● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.

● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.

● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.

● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.

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 Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.

● Introduction

● Paper jam locations

● Auto-navigation for clearing paper jams

● Experiencing frequent or recurring paper jams?

● Clear paper jams in the document feeder—31.13.yz

● Clear paper jams in tray 1—13.A1

● Clear paper jams in tray 2, tray 3—13.A2, 13.A3

● Clear paper jams in the output bin—13.E1

● Clear paper jams in the fuser area—13.B9, 13.B2, 13.FF

Introduction
The following information includes instructions for clearing paper jams from the printer.

Paper jam locations

Jams can occur in these locations.

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 1

Item Description

1 Document feeder

2 Output bin

3 Tray 1

4 Right door and fuser area

5 Tray 2 and Tray 3

Auto-navigation for clearing paper jams

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.

When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.

Experiencing frequent or recurring paper jams?

Review the possible solutions to this issue.

To reduce the number of paper jams, try these solutions.

ENWW Clear paper jams 179

 NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.

1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the printer.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.

8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.

9. Make sure the printing environment is within recommended specifications.

Clear paper jams in the document feeder—31.13.yz

The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.

1. Open the document-feeder cover.

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2. Remove any jammed paper.

3. Close the document-feeder cover.

NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the
document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all
staples and paper clips from original documents.

NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.

Clear paper jams in tray 1—13.A1

Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.

ENWW Clear paper jams 181

 1. Gently remove the jammed paper.

2. Open and then close the front door to resume

printing.

Clear paper jams in tray 2, tray 3—13.A2, 13.A3

Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3. When a
jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

NOTE: The procedure to clear a paper jam in Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.

1. Open the right door.

2. Gently remove any jammed paper.

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3. Close the right door.

4. Open the tray.

5. Gently remove any jammed paper.

6. Close the tray. Printing automatically resumes.

Clear paper jams in the output bin—13.E1

Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs,
the control panel displays an animation that assists in clearing the jam.

ENWW Clear paper jams 183

 1. If paper is visible in the output bin, grasp the
leading edge and remove it.

Clear paper jams in the fuser area—13.B9, 13.B2, 13.FF

Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the control
panel displays an animation that assists in clearing the jam.

NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

1. Open the right door.

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2. Gently remove any jammed paper.

3. Close the right door.

ENWW Clear paper jams 185

 Resolve print-quality problems
Use the information below to troubleshoot print-quality problems, including issues with image quality and color
quality.

● Introduction

● Troubleshoot print quality

Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality.

The troubleshooting steps can help resolve the following defects:

● Blank pages

● Black pages

● Curled paper

● Dark or light bands

● Dark or light streaks

● Fuzzy print

● Gray background or dark print

● Light print

● Loose toner

● Missing toner

● Scattered dots of toner

● Skewed images

● Smears

● Streaks

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Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.

● Print from a different software program

● Check the paper-type setting for the print job

● Check toner-cartridge status

● Print a cleaning page

● Visually inspect the toner cartridge or cartridges

● Check paper and the printing environment

● Try a different print driver

● Troubleshoot image defects

To troubleshoot specific image defects, see Troubleshoot Image Defects.

Print from a different software program

Try printing from a different software program.

If the page prints correctly, the problem is with the software program from which you were printing.

ENWW Resolve print-quality problems 187

 Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

● Check the paper type setting on the printer

● Check the paper type setting (Windows)

● Check the paper type setting (macOS)

Check the paper type setting on the printer

Check the paper type setting on the printer control panel, and change the setting as needed.

1. Open the tray.

2. Verify that the tray is loaded with the correct type of paper.

3. Close the tray.

4. Follow the control panel instructions to confirm or modify the paper type settings for the tray.

Check the paper type setting (Windows)

Check the paper type setting for Windows, and change the setting as needed.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, select the type of paper.

5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.

Check the paper type setting (macOS)

Check the paper type setting for macOS, and change the setting as needed.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages.

4. Open the menus drop-down list, and then click the Paper/Quality menu.

5. Select a type from the Media Type drop-down list.

6. Click the Print button.

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Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.

● Step one: Print the supplies status page

● Step two: Check supplies status

Step one: Print the supplies status page

The supplies status page indicates the cartridge status.

1. From the Home screen on the printer control panel, navigate to the Reports application, and then select the
Reports icon.

2. Select the Configuration/Status Pages menu.

3. Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status

Check the supplies status report as follows.

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the printer paper path.

1. From the Home screen on the printer control panel, navigate to the Support Tools application, and then
select the Support Tools icon.

2. Select the following menus:

ENWW Resolve print-quality problems 189

 ● Maintenance

● Calibration/Cleaning

● Cleaning Page

3. Select Print to print the page.

A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the
printed page.

Visually inspect the toner cartridge or cartridges

Follow these steps to inspect each toner cartridge.

1. Remove the toner cartridges from the printer.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

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Check paper and the printing environment
Use the following informtion to check the paper selection and the printing environment.

● Step one: Use paper that meets HP specifications

● Step two: Check the environment

● Step three: Set the individual tray alignment

Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.

● Always use a paper type and weight that this printer supports.

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that does not contain metallic material, such as glitter.

● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:

● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

● Do not place the printer in a confined space, such as a cabinet.

● Place the printer on a sturdy, level surface.

● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.

● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.

Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Select the following menus:

ENWW Resolve print-quality problems 191

 ● Copy/Print or Print

● Print Quality

● Image Registration

3. Select Tray, and then select the tray to adjust.

4. Select Print Test Page, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6. Select Done to save the new settings.

Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP printer support website: http://www.hp.com/support/
ljE82540MFP or http://www.hp.com/support/colorljE87640MFP.

Driver Description

HP PCL 6 V3 driver This printer-specific print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.

HP PCL-6 V4 driver This printer-specific print driver supports Windows 8.1 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.

HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs

● Provides support for printing from postscript emulation needs, or for postscript flash
font support

HP UPD PCL 6 ● Recommended for printing in all Windows environments

● Provides the overall best speed, print quality, and printer feature support for most
users

● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments

● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5

Troubleshoot image defects

Review examples of image defects and steps to resolve these defects.

192 Chapter 9 Solve problems ENWW

Table 9-1 Image defects table quick reference

Sample Description Possible solutions

Table 9-8 Light print on page 198 Table 9-6 Gray background or dark print Table 9-4 Blank page — No print on page 195
on page 197

Table 9-3 Black page on page 195 Table 9-2 Banding defects on page 194 Table 9-10 Streak defects on page 200

Table 9-5 Fixing/fuser defects on page 196 Table 9-7 Image placement defects on page 197 Table 9-9 Output defects on page 199

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.

ENWW Resolve print-quality problems 193

 1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.

2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.

3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a different ream of media or a different tray. Try using a different print mode.

4. Make sure that the printer is within the supported operating temperature/humidity range.

5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.

NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.

The following examples depict letter-size paper that has passed through the printer short-edge first.

Table 9-2 Banding defects

Sample Description Possible solutions

Dark or light lines which repeat down the

length of the page, and are wide-pitch 1. Reprint the document.
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in 2. Try printing from another tray.
areas of fill, not in text or sections with no
printed content. 3. Replace the cartridge.

4. Use a different paper type.

5. Enterprise models only: From the

Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.

6. If the issue persists, go to

support.hp.com.

194 Chapter 9 Solve problems ENWW

 Table 9-3 Black page

Sample Description Possible solutions

The entire printed page is black.

1. Visually inspect the cartridge to check
for damage.

2. Make sure that the cartridge is

installed correctly.

3. Replace the cartridge

4. If the issue persists, go to

support.hp.com.

Table 9-4 Blank page — No print

Sample Description Possible solutions

The page is completely blank and contains

no printed content. 1. Make sure that the cartridges are
genuine HP cartridges.

2. Make sure that the cartridge is

installed correctly.

3. Print with a different cartridge.

4. Check the paper type in the paper tray

and adjust the printer settings to
match. If necessary, select a lighter
paper type.

5. If the issue persists, go to

support.hp.com.

ENWW Resolve print-quality problems 195

 Table 9-5 Fixing/fuser defects

Sample Description Possible solutions

Slight shadows or offsets of the image are

repeated down the page. The repeated 1. Reprint the document.
image might fade with each recurrence.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.

3. If the issue persists, go to

support.hp.com.

Toner rubs off along either edge of the

page. This defect is more common at the 1. Reprint the document.
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the 2. Check the paper type in the paper tray
page. and adjust the printer settings to
match. If necessary, select a heavier
paper type.

3. Enterprise models only: From the

printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.

4. Enterprise models only: From the

printer control panel, select Auto
Include Margins and then reprint the
document.

5. If the issue persists, go to

support.hp.com.

196 Chapter 9 Solve problems ENWW

 Table 9-6 Gray background or dark print

Sample Description Possible solutions

The image or text is darker than expected

and/or the background is gray. 1. Make sure that the paper in the trays
has not already been run through the
printer.

2. Use a different paper type.

3. Reprint the document.

4. Mono models only: From the Home

screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.

5. Make sure that the printer is within the

supported operating temperature and
humidity range.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

Table 9-7 Image placement defects

Sample Description Possible solutions

The image is not centered, or is skewed on

the page. The defect occurs when the paper 1. Reprint the document.
is not positioned properly as it is pulled from
the tray and moves through the paper path. 2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.

3. Make sure that the top of the paper

stack is below the tray-full indicator.
Do not overfill the tray.

4. Make sure that the paper guides are

adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.

5. If the issue persists, go to

support.hp.com.

ENWW Resolve print-quality problems 197

 Table 9-8 Light print

Sample Description Possible solutions

The printed content is light or faded on the

entire page. 1. Reprint the document.

2. Remove the cartridge, and then shake

it to redistribute the toner.

3. Mono models only: Make sure that the

EconoMode setting is disabled, both at
the printer control panel and in the
print driver.

4. Make sure that the cartridge is

installed correctly.

5. Print a Supplies Status Page and check

the life and usage of the cartridge.

6. Replace the cartridge.

7. If the issue persists, go to

support.hp.com.

198 Chapter 9 Solve problems ENWW

 Table 9-9 Output defects

Sample Description Possible solutions

Printed pages have curled edges. The curled

edge can be along the short or long side of 1. Reprint the document.
the paper. Two types of curl are possible:
2. Positive curl: From the printer control
● Positive curl: The paper curls toward panel, select a heavier paper type. The
the printed side. The defect occurs in heavier paper type creates a higher
dry environments or when printing temperature for printing.
high-coverage pages.
Negative curl: From the printer control
● Negative curl: The paper curls away panel, select a lighter paper type. The
from the printed side. The defect lighter paper type creates a lower
occurs in high-humidity environments temperature for printing. Try storing
or when printing low-coverage pages. the paper in a dry environment prior to
use, or use freshly-opened paper.

3. Print in duplex mode.

4. If the issue persists, go to

support.hp.com.

The paper does not stack well in the output

tray. The stack might be uneven, skewed, or 1. Reprint the document.
the pages might be pushed out of the tray
and onto the floor. Any of the following 2. Extend the output bin extension.
conditions can cause this defect:
3. If the defect is caused by extreme
● Extreme paper curl paper curl, refer to the
troubleshooting steps for "Output
● The paper in the tray is wrinkled or curl."
deformed
4. Use a different paper type.
● The paper is a non-standard paper
type, such as envelopes 5. Use freshly-opened paper.

● The output tray is too full 6. Remove the paper from the output
tray before the tray gets too full.

7. If the issue persists, go to

support.hp.com.

ENWW Resolve print-quality problems 199

 Table 9-10 Streak defects

Sample Description Possible solutions

Light vertical streaks that usually span the

length of the page. The defect displays only 1. Reprint the document.
in areas of fill, not in text or sections with no
printed content. 2. Remove the cartridge, and then shake
it to redistribute the toner.

3. If the issue persists, go to

support.hp.com.

NOTE: Both light and dark vertical streaks

can occur when the printing environment is
outside the specified range for temperature
or humidity. Refer to your printer's
environmental specifications for allowable
temperature and humidity levels.

Dark vertical lines which occur down the

length of the page. The defect might occur 1. Reprint the document.
anywhere on the page, in areas of fill or in
sections with no printed content. 2. Remove the cartridge, and then shake
it to redistribute the toner.

3. Print a cleaning page.

4. Check the toner level in the cartridge.

5. If the issue persists, go to

support.hp.com.

Solve wired network problems

Contact your managed service representative. Make sure that you know your product model number, which
appears on the product label on the back of the printer.

Solve wireless network problems

Contact your managed service representative. Make sure that you know your product model number, which
appears on the product label on the back of the printer.

200 Chapter 9 Solve problems ENWW

Solve fax problems
Use the following sections to solve issues involving the printer fax functions.

● Checklist for solving fax problems

● General fax problems

ENWW Solve fax problems 201

 Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:

● What type of phone line are you using?

● Are you using a surge-protection device?

● Are you using a phone company voice-messaging service or an answering machine?

● Does your phone line have a call-waiting feature?

● Check fax accessory status

● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the
supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the
analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.

● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is
correctly seated in the outlet. Insert the connector into the outlet until it "clicks."

NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports
are similar.

● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone, and can you make or receive a phone call?

What type of phone line are you using?

Verify the type of phone line you are using, and review the recommendations for that type of line.

● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.

NOTE: The phone line should be for printer fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notifications to a monitoring
company.

● PBX system: A business-environment phone system. Standard home phones and the fax accessory use an
analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory.
You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX
systems.

● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first
incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers
the phone after it rings the number of times set in the rings-to-answer setting.

Are you using a surge-protection device?

A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal.

If you are having problems sending or receiving faxes and are using one of these devices, connect the printer
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device.

202 Chapter 9 Solve problems ENWW

Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes.

If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory
answers all calls.

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error.

Ensure that a call-waiting feature is not active on the fax telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the
status.

1. From the Home screen, scroll to and select Reports.

2. Open the following menus:

● Configuration/Status Pages

● Configuration Page

3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.

NOTE: The printer IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the
Modem Status. The following table identifies the status conditions and possible solutions.

NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you
are using LAN fax or Internet fax, those configurations could be disabling the feature.

Operational / Enabled1 The analog-fax accessory is installed and ready.

Operational / Disabled1 The fax accessory is installed, but you have not configured the
required fax settings yet.

The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the printer fax feature
or has enabled LAN fax. When LAN fax is enabled, the analog-fax
feature is disabled. Only one fax feature, either LAN fax or analog
fax, can be enabled at a time.

NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable

on the printer control panel.

Non-Operational / Enabled/Disabled1 The printer has detected a firmware failure. Upgrade the firmware.

Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
turned off).

ENWW Solve fax problems 203

 General fax problems
The following are some common fax problems.

● The fax failed to send

● No fax address book button displays

● Not able to locate the Fax settings in HP Web Jetadmin

● The header is appended to the top of the page when the overlay option is enabled

● A mix of names and numbers is in the recipients box

● A one-page fax prints as two pages

● A document stops in the document feeder in the middle of faxing

● The volume for sounds coming from the fax accessory is too high or too low

The fax failed to send

Verify the fax issue, and try the suggested solution.

JBIG is enabled, and the receiving fax machine does not have JBIG capability.

Turn off the JBIG setting.

No fax address book button displays

Verify the fax issue, and try the suggested solution.

None of the contacts in the selected contacts list have fax information associated with them. Add the necessary
fax information.

Not able to locate the Fax settings in HP Web Jetadmin

Verify the fax issue, and try the suggested solution.

Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.

Select Digital Sending and Fax from the drop-down menu.

The header is appended to the top of the page when the overlay option is enabled
This fax issue is a normal part of operation.

For all forwarded faxes, the printer appends the overlay header to the top of a page.

This is normal operation.

A mix of names and numbers is in the recipients box

This fax issue is a normal part of operation.

Names and numbers can both display, depending on where they are from. The fax address book lists names, and
all other databases list numbers.

This is normal operation.

204 Chapter 9 Solve problems ENWW

A one-page fax prints as two pages
Verify the fax issue, and try the suggested solution.

The fax header is being appended to the top of the fax, pushing text to a second page.

To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting.

A document stops in the document feeder in the middle of faxing

Verify the fax issue, and try the suggested solution.

A jam is in the document feeder.

Clear the jam, and send the fax again.

The volume for sounds coming from the fax accessory is too high or too low
Verify the fax issue, and try the suggested solution.

The volume setting needs to be adjusted.

Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.

ENWW Solve fax problems 205

 USB flash drive is not responding
The USB port is disabled by default. Before using this feature, enable the USB port.

● Method one: Enable the USB port from the printer control panel

● Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)

Use one of the following methods to enable the port:

Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus

● Copy/Print or Print

● Enable Device USB

3. Select Enabled to enable the USB port.

Method two: Enable the USB port from the HP Embedded Web Server (network-
connected printers only)
Use the HP Embedded Web Server to enable the USB port for printing.

1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.

3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

4. In the left menu, select Print from USB Drive Settings.

5. Select Enable Print from USB Drive.

6. Click Apply.

206 Chapter 9 Solve problems ENWW

Index

Symbols/Numerics copy settings E

520-sheet trays HP Embedded Web Server 144, easy-access USB port
jams 182 146, 148 locating 4
copying easy-access USB printing 71
A overview 75 EconoMode setting 186, 187
accessories customer support electrical specifications 21
ordering 42 online 168 Embedded Web Server
overview 41 changing network settings 155
acoustic specifications 21 D changing printer name 155
alternative letterhead mode 24, 29, default gateway, setting 155 opening 155
35 deleting Embedded Web Server (EWS)
stored jobs 67, 70 assigning passwords 159, 160
B digital send settings features 144
bin, output HP Embedded Web Server 144, network connection 144
locating 4 146, 148 energy use, optimizing 162
Bonjour digital sending envelopes
identifying 144 folders 128 orientaion, loading 36
browser requirements printer memory 125 orientation 24
HP Embedded Web Server 144 sending documents 122 envelopes, loading 36
USB 132 Ethernet (RJ-45)
C dimensions, printer 20 locating 4, 6
calibrate document feeder Explorer, versions supported
colors 186 jams 180 HP Embedded Web Server 144
cartridge locating 4
replacing 43 paper-feeding problems 171, F
cleaning 176 fax
paper path 186, 187 double-sided printing feeding problems 201, 204
color options Mac 64 overview 135
changing, Windows 186 Windows 60 required settings 136
color theme duplex printing settings 137
changing, Windows 186 Mac 64 setup 136
colors duplex printing (double-sided) fax port
calibrate 186 settings (Windows) 60 locating 4
control panel Windows 60 fax settings
help 168 duplexing HP Embedded Web Server 144,
locating 4 manually (Mac) 64 146, 149
locating features 4, 8 manually (Windows) 60 required 136
feeding problems 201, 204

ENWW Index 207

 folders HP Embedded Web Server (EWS) labels
sending to 128 features 144 orientaion, loading 38
formatter network connection 144 printing (Windows) 60
locating 4, 5 HP JetAdvantage business solutions printing on 38
front door 133 labels, loading 38
locating 4 HP Web Jetadmin 164 LAN port
fuser HP Web Services locating 4, 6
jams 184 enabling 144, 146, 152 loading
paper in Tray 1 24
G I paper in Trays 2 and 3 30
gateway, setting default 155 image quality local area network (LAN)
general configuration check toner-cartridge status 186, locating 4, 6
HP Embedded Web Server 144, 187, 189 lock
146, 147 try a different print driver 192 formatter 159, 161
information pages
H HP Embedded Web Server 144, M
hard disks 146 Mac driver settings
encrypted 159, 161 interface ports Job Storage 67
hardware integration pocket (HIP) locating 4, 5, 6 managing network 155
locating 4 Internet Explorer, versions supported managing the printer
Help button HP Embedded Web Server 144 overview 143
locating 4, 8 IP Security 159, 161 manual duplex
help, control panel 168 IPsec 159, 161 Mac 64
Hi-Speed USB 2.0 printing port IPv4 address 155 Windows 60
locating 4, 6 IPv6 address 155 memory
Home button included 11
locating 4, 8 J multiple pages per sheet
HP Customer Care 168 jams printing (Mac) 64
HP Embedded Web Server 520-sheet trays 182 printing (Windows) 60
changing network settings 155 auto-navigation 179
changing printer name 155 causes of 179 N
copy settings 144, 146, 148 document feeder 180 Netscape Navigator, versions
digital send settings 144, 146, fuser 184 supported
148 locations 178 HP Embedded Web Server 144
fax settings 144, 146, 149 output bin 183 network
general configuration 144, 146, right door 184 printer name, changing 155
147 Tray 1 181 settings, changing 155
HP Web Services 144, 146, 152 Tray 2 182 settings, viewing 155
information pages 144, 146 Tray 3 182 network duplex settings, changing
network settings 144, 146, 152 Jetadmin, HP Web 164 155
opening 155 JetAdvantage 133 Network Folder, scan to 128
other links list 144, 146, 154 jobs, stored network link speed settings,
print settings 144, 146, 148 creating (Windows) 67 changing 155
scan settings 144, 146, 148 deleting 67, 70 network settings
security settings 144, 146, 151 Mac settings 67 HP Embedded Web Server 144,
supplies 150 printing 67 146, 152
troubleshooting tools 144, 146, networks
150 L default gateway 155
label HP Web Jetadmin 164
orientation 38 IPv4 address 155

208 Index ENWW

 IPv6 address 155 paper types required settings
subnet mask 155 selecting (Mac) 64 fax 136
supported 11 paper, ordering 42 reset factory settings 169
parts right door
O overview 41 jams 184
on/off button ports locating 4
locating 4 locating 4, 6 RJ-45 port
online help, control panel 168 potential shock hazard 3 locating 4, 6
online support 168 power
operating systems, supported 18 consumption 21 S
ordering power connection Save to printer memory 125
supplies and accessories 42 locating 4 scan settings
orientation power switch HP Embedded Web Server 144,
envelopes 36 locating 4 146, 148
labels 38 power usage Scan to Network Folder 128
other links list 1 watts or less 162 initial setup 96
HP Embedded Web Server 144, print drivers Scan to USB Drive 132
146, 154 download from printer support enabling 118
output bin website 192 scanning
clear jams 183 print media overview 81
locating 4 loading in Tray 1 24 scanning to email
print on both sides sending documents 122
P Mac 64 scanning to folder 128
pages per minute 11 manually, Windows 60 scanning to printer folder 125
pages per sheet Windows 60 scanning to printer memory 125
selecting (Mac) 64 print settings scanning to USB 132
selecting (Windows) 60 HP Embedded Web Server 144, secuity settings
paper 146, 148 HP Embedded Web Server 144,
jams 179 printer 146, 151
loading Tray 1 24 overview 1 security
loading Trays 2 and 3 30 printer memory encrypted hard disk 159, 161
selecting 186, 187, 191 sending to 125 included 11
Tray 1 orientation 24, 25 printer memory, scan to 125 sending to email
Trays 2 and 3 orientation 30, 31 printer specifications sending documents 122
paper jams overview 11 serial number
520-sheet trays 182 printing locating 4, 5
document feeder 180 from USB storage accessories 71 settings
fuser 184 overview 59 fax 137
locations 178 stored jobs 67 reset to factory (default) settings
output bin 183 printing on both sides 169
right door 184 settings (Windows) 60 Sign In button
Tray 1 181 private printing 67 locating 4, 8
Tray 2 182 product number Sign Out button
Tray 3 182 location 4, 5 locating 4, 8
paper pickup problems sleep delay
solving 171, 173 R setting 162
paper trays replacing special paper
overview 23 staples 51 printing (Windows) 60
paper type toner cartridge 43
selecting (Windows) 60 toner collection unit 48

ENWW Index 209

 specifications toner collection unit W
electrical and acoustic 21 replacing 48 web browser requirements
printer dimensions 20 toner-collection unit HP Embedded Web Server 144
speed, optimizing 162 locating 4 websites
staples touchscreen customer support 168
replacing 51 locating features 4, 8 HP Web Jetadmin, downloading
Start Copy button transparencies 164
locating 4 printing (Windows) 60 weight, printer 20
status, fax accessory page 201, 202 Tray 1
storage, job jams 181
Mac settings 67 loading envelopes 36
store print jobs 67 locating 4
stored jobs paper orientation 24, 25
creating (Mac) 67 Tray 2
creating (Windows) 67 jams 182
deleting 67, 70 loading 30
printing 67 locating 4
storing jobs paper orientation 30, 31
with Windows 67 Tray 3
subnet mask 155 jams 182
supplies loading 30
HP Embedded Web Server 150 locating 4
low threshold settings 169 paper orientation 30, 31
ordering 42 trays
overview 41 capacity 11
replacing staples 51 included 11
replacing toner cartridge 43 locating 4
replacing toner collection unit 48 use alternative letterhead mode
using when low 169 29, 35
support troubleshooting
online 168 check toner-cartridge status 186,
supported operating systems 18 187, 189
system requirements jams 178, 179
HP Embedded Web Server 144 overview 167
paper feed problems 171
T try a different print driver 192
TCP/IP troubleshooting tools
manually configuring IPv4 HP Embedded Web Server 144,
parameters 155 146, 150
manually configuring IPv6 two-sided printing
parameters 155 settings (Windows) 60
technical specifications 11
technical support U
online 168 USB
toner cartridge sending to 132
components 43 USB port
low threshold settings 169 enabling 71, 72, 74, 206
replacing 43 locating 4, 6
using when low 169 USB storage accessories
printing from 71

210 Index ENWW