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Communication Skills

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Suraj kumar Barnwal
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44 views18 pages

Communication Skills

Ppt of communication skills

Uploaded by

Suraj kumar Barnwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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COMMUNICATION SKILLS

WHY?

Presented by: Pallavi Vyas


Designation: Assistant Librarian
COMMUNICATION: MEANING
It is the imparting
and exchanging of
information by
speaking, writing or
using some other
medium.
COMMUNICATION PROCESS:
ELEMENTS
COMMUNICATION SKILLS: BASIC
NEED
Giving Information

Influencing People

Expressing emotions
COMMUNICATION: FACTORS
AFFECTING PERSPECTIVES

LANGUAGE PAST EXPERIENCE EMOTIONS/FEELINGS PERSONAL FACTOR

PERCEPTION PREDJUDICE ENVIORNMENT CULTURE


COMMUNICATION: EFFECTIVE
CRITERIAL
Correct Coherent Complete Courteous
clear Concise Concrete
Be clear Use Use Your your Be
about simple Use exact correct words message respectful
what you words words, language, should should have friendly
want to and say phrases spellings make all the and
say or what is use facts and sense and needed honest
write needed and grammar be related information
figures to the
main
topic
COMMUNICATION STYLES
Aggressive Passive/Submissive Passive-Aggressive Assertive

Trying to get
Avoiding
your own way
Wining at any conflicts, giving Respecting
without taking
cost, not control to others and
responsibility
respecting others and maintaining
and hurting
others. losing self- self-respect.
yourself and
respect.
others.
REFUSAL SKILLS- A.E.I.O.U MODEL
ASK •Ask question for clarification
ENGAGE •Using polite statements
INCLUDE •Reason for saying no
OFFER •Other Options
THANKS •Thanks the person
COMMUNICATION TYPES
Oral or spoken, written,
Reading and listening

Images, Pictures and


movies

Body language and


expressions
VERBAL COMMUNICATION

Merits Demerits
• Easy and quick • Confused Meanings
• You can be expressive • Based on perceptions
• Can be changed as per the individuals • Meaning may differ
VISUAL COMMUNICATION
VISUAL COMMUNICATION
Merits Demerits

• Gets attention of participants • Costly


• Easy to follow
• Learners experience difficulty
• Simple presentation
• More engaged participants
• Easy to loose focus

• Easy to understand • Complex presentation


• Easy to remember • Requires planning and resources
• Helps in oral communication • Stronger affects on children's’ behavior
NON-VERBAL COMMUNICATION
TYPES OF NON-VERBAL
COMMUNICATION
Facial
expression

Para
Posture
language

Non-verbal
communication
Eye
Gestures
contact

Space Touch
NON-VERBAL COMMUNICATION:
STRONGER AND POWERFUL

 Most basic part of our personality. Repetition contradiction


 Over 75% of social meaning of the message
sender sends are communicated non-
verbally. Effects
Accenting substitution
 It’s a important part of our personal and
professional life.
 It has following effects:
complementing
PUBLIC SPEAKING: MOST INFLUENCING
PART OF COMMUNICATION
KEY POINTS
 Planning
 Practice
 Engaging
 Body language
 Positive thinking
 Cope with nerves
 Watch recoding of speeches
Good Communication is the bridge between
confusion and clarity

Questions???

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