INDIAN SCHOOL DARSAIT

DEPARTMENT OF COMMERCE

Subject : Business Studies Topic : Directing Date of Issue:__/__/ 2019

Worksheet No.7
Resource Person: Joseph Martin Cherian Date of Submission:__/__/ 2019

Name of the Student :________________ Class & Division : Roll Number : __

XII C & D

Q.NO QUESTIONS MARKS

1. One of the employees of ‘Hindustan Agriculture Implements Limited’ receives an 1
order from the Departmental Manager and passes it on the to the Non – managerial
Members, therefore, even a little carelessness in delivering the message can lead to a
heavy loss. This employee performs the role of the Human Relations Specialist also.
Identify the designation of the employee described above.
2. Karthika is posted at Lower Level Management at ‘Libra Cosmetic Pvt. Ltd.’. The 1
daily sale of the company is about Rs. 50 lac only. The company has given the
responsibility that the production work of the company should continue uninterrupted.
The managing Director has asked her to focus her attention especially on the speed and
quality of production. She is doing her job efficiently. Her reputation is that of a
successful leader. She takes every decision after discussing it with all the concerned
persons. Her subordinates are very happy with her.

Identity the Leadership Style adopted by Karthika and explain it.

3. One of the newspapers had an article printed under the title: “Business Success Mantra: 1
Motivation”. Some portions of the article are as under:
“If an employee has a sense of fear or insecurity in his mind, that he can be removed
from his job any time, he will never work wholeheartedly and this worry continues
troubling him. On the other hand, if he has a feeling that his job is secure and
permanent and he cannot be removed from his job easily, he will work without any
worry and with an easy mind. Consequently, his efficiency increases. This is the reason
why people prefer a permanent job with less salary to a temporary job with more

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 salary.”
4. One of the teachers of Business Studies Class – 12 delivered lecture on a Concept of 1
Management. The main parts of lecture were as under.
“The chief function of a manager is to achieve the pre – determined objectives of the
organization by organizing the activities of various persons working in the
organization. By various persons we mean human factor in production on whose
efficiency the utility of non – human factors like machine, material, etc:- depends. It is
clear that human factor in production has an important place in the organization. Now
the important question is as to how to utilize the available ability of the human factor
efficiently. The efficiency of a person depends on two factors – firstly, the level of
ability to do a certain work and secondly, the willingness to do the work. As far as the
first factor is concerned, it can be acquired by education and training, but the second
factor can be created through a special concept of management.
Identify the concept of Management described in the lecture given above.
5. In the annual function of ‘Sharda Club’ some employees of ‘Sharda Ltd’. There were 1
Managers, supervisors, Foremen and others – all were among them. During the
function, some of the people were busy talking about their personal matters while some
others were sharing their company experiences. One of the foremen, Mr. Bhim
Rathore, had wanted to give a suggestion to the Manager of his department. But he
couldn’t dare doing so because of the official fear. In the party of the club, he got an
opportunity. There, in the course of conversation, he gave his suggestion to the
manager. The manager appreciated the suggestion very much. The manager gave an
Appreciation Letter to Mr. Rathore in the course of the function in order to encourage
him. This gesture has a positive effect on the other employees also.
What is the method of Motivation in giving the Appreciation Letter to one of the
employees?
6. The Chief Executive Officer - CEO of ‘Shri Ram Ltd’. sent the message to all 1
Departmental Managers: “ With effect from today, whatever communication they have
to do, they will do so in writing”. This communication reached to all departments. In
the company, this order began to be followed. Within a few days the unfavorable
consequences of this order became apparent. Mainly the speed of work became slow.
In this context, whatsoever went to the CEO to give a suggestion, he ignored all others.

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 Identify and explain two of the Barriers in the communication stated in the paragraph
given above.
7. Mr. Sanjeev Sharma after completing his studies in M.B.A. was appointed in the 3
Research and development Department of ‘Dimple Flour Mills Pvt. Ltd’. Soon after his
appointment, the company placed a problem before him. The company said that most
of its employees did not appear to be happy, and that he should do a research on this
problem and give his suggestion to them. Mr. Sharma interacted with hundreds of
employees of the company and tried to ascertain why they were not happy. In the
course of his interaction with the people he tried to know their expectations from the
company. About 22% of people told him that they were happy with the company. The
remaining 78% people stated different reasons for their not being happy. About 80%
out of them told that they were never consulted regarding any of the decisions of the
company; every decision was imposed up on them. After doing complete analysis, Mr.
Sharma told the company that the people who were working as Managers would have
to change their leadership style.
On the basis of the paragraph given above identify the leadership style being often used
in the company, and state its meaning.
8. Kumari Ekta Bandari is working as the Personnel Manager in ‘Jaishri Limited’. The 4
specialty of her company is that the financial position of all its employees is good. The
CEO OF Kumari Ekta asked her to suggest a Method of Motivation. He said that the
method should be such as should be happily acceptable to all the employees. Ekta
spoke to several employees in this connection. The thoughts of some of the employees
gave the feeling that they give more importance to Individual Autonomy. One group of
the company stressed that good performance should be rewarded. Another group of
employees pleaded for recognizing the importance of the employees in the company.
On the basis of this investigation Ekta suggested to the CEO a very good method
motivation, which made him very happy. This method was immediately implemented.
Consequently, within a few days the company’s growth rate appeared to have become
fast.
a) Identify the sub – function of management described in the paragraph above.
b) Which Motivation Method, in your view, might have been suggested by the
Personnel Manager? Explain this Motivation Method.

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 c) Identify the Value that has been discussed here.
9. iThe Chief Executive Officer – CEO OF ‘Bharat Textile Limited’, Mr. Om Sahukar had 5
gone to attend the marriage of one of his friend’s daughter. There, he happened to meet
an old friend of his, Mr. Ram Tripathi, who was posted as Marketing manager in
another Textile Company. Both of them began chatting. While doing so, they came to a
stage when they started sharing the secret information of their respective companies.
Mr. Tripathi told Mr. Sahukar that some of the big customers of the latter’s company
were getting associated with the former’s company. All of them were unhappy with the
treatment given to them by the latter’s company. Mr. Sahukar made a note of this fact.
No sooner did he reach his office than he called his P.A. and asked him to arrange an
urgent meeting of all the big customers. The P.A. prepared a brief form of the message
and e-mailed it to all the big customers. Very soon, the acknowledgements of the
message from the customers and the information of their attendance of the meeting
started reaching the company’s office.
a) Between which people the Formal and Informal Communication is taking place
in the above paragraph?
b) Identify the different stages of communication process along with some clues.
c) Which value has been destroyed here?
10. Mr. Ekant Miglani, after completing his studies of B.B.A is working in the production 6
Department of ‘Jai Chemicals Limited’. There are fifty persons working in different
posts in his department. He tries hard to keep a watch over the Routine Activities of all
the employees. He observed one of the employees, Bhola Ram and a few others
working on machines. They were running the machines in a wrong manner. The
machines were very sophisticated. Mr. Miglani at once explained the right method of
working to them. He wanted to solve this problem of the employees for good. He
called a meeting of his subordinates. He took this decision that the company
Will have to organize training to employees immediately. They also decided that all the
employees will drop a suggestion each in the suggestion – box daily, so that the
different activities of the department may be improved speedily. It was announced that
the employees giving valuable suggestions shall be rewarded.
On the basis of the above paragraph answer the following questions:
a) Which function of management is being discharged by Mr. Miglani by keeping

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 a watch over the Routine Activities?
b) Which method of training of the employees will be suitable to be adopted here?
Explain.
c) Which style of leadership is being followed by Mr. Miglani?
d) Which method of motivation will be decided to be adopted in the meeting of
employees?

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