Unit - 4 (F&B Control)
Unit - 4 (F&B Control)
Grocery order
• This will be used for the request of non-perishable items.
• Request made should allow 1 - 2 weeks delivery time.
• Suppliers would be called upon to give their quotations.
• Record their quotations according to the items.
Purchasing Control
There are 3 purchasing procedures to receive all purchasing requisition from the
various ordering department:
4. Ordering
3. Selecting a
the goods or
services supplier
Receiving Control
• The primary task of receiving department is to ensure that the hotel is receiving the
correct quantity and quality of articles and the articles supplied are charged allowing to
contract rate. Items received are recorded in the receiving sheet. This may be kept in
the book form or on loose sheet. Again receiving sheets may be kept in a simple form
or in an analyzed form. It also facilitates subsequent study and comparison of day to
day purchases.
• Receiving sheets are usually made in duplicate, one copy is retained by the receiving
clerk and the other is sent to accounts department for verification of purchase and also
to the food cost accountant.
Goods Receiving Order
Inspection against the Purchase Order
Storage
Receiving Control
Receiving area is generally located at the back of the hotel. To perform the receiving tasks efficiently,
receiving area should be:
Large enough to handle large quality of foods.
It should be cleanable and washable.
Comprises of loading clock, of the same height as the back of most trucks, where un-loading of
goods can take place.
Area should be focused on natural light.
Area should comprise of different requirements, which helps in receiving and storing goods.
The receiving personnel should:
• In small/medium establishment – It is same person who does purchasing is
responsible for receiving.
• In bigger establishment – there is a receiving personnel / clerk with assistants takes
care of all kinds of receiving.
• Be able to read and understand purchase orders and invoices.
• Have knowledge of weight and measures.
• Have good knowledge of quantity of food.
• Be good at performing calculations.
Factors to be considered for effective receiving:
• A delivery note must accompany every consignment by the supplier.
• Everything delivered must be checked for the quantity and quality.
• The process for inspecting the goods should not be rushed or done carelessly.
• A request for a credit note should be prepared for all shortages and rejected goods.
Goods Receiving Procedure:
• All goods are received at the centralized receiving department within specified time
only, under the supervision of receiving clerk.
• The receiving clerk checks for quality, quantity, price and time, and matches with the
invoice.
• When everything is in order he/she signs on the copy of invoice or delivery note and
returns it to the supplier’s man.
• If there is any discrepancy, shortage or goods not up to the set standard, a credit note is
made and handed over to the supplier’s man.
Continue….
Goods Receiving Procedure:
• The invoices are posted on the receiving sheet / Daily Receiving Report (DRR) / Goods
Receiving Report (GRR). the invoice and the receiving sheet are sent to the F&B
controller’s office for checking.
• The goods are sent to appropriate sections, stores or departments.
• When receiving directs / perishables a chef of the concerned kitchen must be present at
the receiving area.
Blind Receiving
• Blind receiving refers to receiving goods without any paper (format). When
receiving, the concerned person receives items and then checks/compares it
with the purchase order for quality and quantity. It takes a lot of time and
manpower.
• The receiving clerk has to do his job more carefully preparing a blind
receiving report and weighting and counting all good as per the purchase order
and checking their quantities as per SPS with the help of list given by supplier.
The receiving clerk then sends the complete list to account department.
Storing Control
• Storing of goods should be handled by an expert. Since goods are of various natures,
some are perishable and can decay easily, while others need cool and dry conditions,
most beverages should be stored chilled. Some goods have to be issued frequently while
others may be kept stored for a long time. Also there is varied temperature range for
storage of different goods. Some have less shelf life, some can be stored for a very long
time. So storing needs a great deal of attention, proper shelves, space, atmospheric
condition etc.
• In stores, the refrigerators should be fitted with temperature dials so that they can be
easily checked. All modern cold rooms and refrigerators are fitted with the automatic
defrosting units.
Storing Control
• For the proper storage, undue items should not be accumulated in the main area e.g.
tins, empty bottles etc. The shelves should be made preferably of steel and should be
adjustable, generally, the shelves should be 2 feet deep. Rack bottoms should not touch
the floor, allow space for cleaning. As far as possible, do not keep anything on the
floor, for items like flour, special containers made of steel should be provided which
can be covered. sometimes concrete and wooden shelves may also be provided.
• Maintenance of wooden shelve is difficult and there is also the risk of foods being
affected because of insects, moisture and moulds. Where possible, provide mobile
adjustable shelving racks for the general store, this would allow for easy change in the
layout of the store room, assist in cleaning of the stores and the shelves.
Typical layouts of the stores are:
• Those having all items which are frequently issued located near to the door where
issues are made, and the remainder of items arranged by alphabetical sequence.
• By the grouping of items together e.g. all canned items arranged in sections of fruit,
vegetable, fish etc.
Whatever form of layout be used, it is advisable that the stores stock list should be printed
in relation to the layout so that the stock taking may be quickly done. It is further advised
that stock list should be further divided into groups of similar items.
Storing Control
• All food stuffs should be simply categorized as perishable and non-perishable items. It is
advisable, whenever possible, to have two types of stores (perishable and non-perishable)
sectionalized.
• The security of the store room is essential to efficient control and cold rooms having strong
locks and door to the stores being strong and fitted with heavy duty locks. There should be
fixed opening hour for the store and only the storekeeper be allowed to pass the necessary
entries and make stock tidy. During the open hour, the only person entering the stores must
be the staff of the store room and senior staffs such as purchasing officer held by the
storekeeper only, with the duplicate set of key kept in purchasing office.
Issuing Control
The process of issuing is a critical control point. The issues must be done accurately as it
represents the future food costs. Before an issue is made there are procedure and practices
that the storekeeper must follow:
• Each item in the store must have a bin card mentioning arrivals, issue and balance
stock.
• Each item must have par stock to ensure proper supply to the operation. par stocks
are the minimum quantity in stock before re-ordering take place.
• The storekeeper must know the lead time for the supply of each item. A lead time is
the time taken by supplier to supply products from the time they are ordered.
Issuing Control
• The storekeeper is responsible for the inventory and must ensure to keep the optimum
required for operation and not over stock items.
• The storekeeper must refuse early deliveries for suppliers to avoid gluts of his store with
excess inventory.
• He must also keep a minimum range of items. This can considerably reduce high
inventory costs. This taken care of during menu planning.
• There should be separate store for beverages.
• The beverage store must have a bonded section under lock and key for imported liquor.
Issuing Control
• Issue is done against a formal document called the requisition form. Requisitions are
approved by only senior authorized person like the F&B Manager or Executive Chef
because each requisition represents money. The storekeeper therefore will only issued as
requisitioned are against authorized signatories.
• The storekeeper must ensure that only the exact amounts are issued as requisitioned for.
This is done by weighing, measuring, and counting each items at the time of issue. The
requisition form, gets the signatures of the person issuing and the person receiving so that
there is no ambiguity of amounts being issued. The person receiving the stocks is then
accountable for delivering the exact amounts to the concerned sections for use.
Beverages are issued using same procedures as food items with
some modifications are mentioned below:
• Maintain bar par stock.
• Issue bottles strictly against consumption which means that the beverage storekeeper
has account for empty bottles against which he issues filled one.
• Beverage issues are made once a day only as a measure of control and accuracy in
requisitioning.
• All bottles are stamped to identify them as belonging to the property. It eliminates
bartenders from bringing their own bottles and selling making unauthorized sales.
Production and Service Control
• A production system needs to be organized to produce the right quantity of food at
correct standards, for the required number of people, on time, making best possible use
of staff, equipment and material available. A method of predicting the number of
customers using the catering facilities on a specific day, and also of predicting as
accurately as possible what items they will eat and drink. A method of controlling food
and beverage costs in advance of the preparation and service stages. It is done by
preparing and using standard recipes for all food and beverage items and also by using
portion control equipment.
Production and Service Control
Preparation of various food items and fresh beverages. The cooks prepare various foods and the
bar tenders prepare cold beverages such as mocktails and cocktails. They also make the dish most
presentable by arranging food on platter and decorating it in an attractive manner. The beverages
are also decorated by using fruit slices, decorating the glasses, and stirrers. It includes,
• Minimizing food waste/ maximizing nutrient retention
• Pre-costing
• Portion control
• Standard recipe and amount
• Delivering and presentation
• Requirements of food and employee safety
Revenue Control
• To control the revenue of a unit, particular attention must be paid to the major factors
which can have an influence on the profitability. Therefore it is essential to control the
main factors which can affect the revenue of a business, such as the menu-beverage list,
the total volume of food and beverage sales, the sales mix, the average spend of
customers in each selling outlet at different times of the day, the number of covers
served and the gross profit margins.
• The payment for food and beverage may be made in many forms such as cash, foreign
currency, credit cards, cheques, travelers' cheques, lunch type vouchers and signed
bills.
Revenue Control
• There are two basic approaches to recording and controlling food and beverage sales.
1. A manual system:
which is commonly used in small and in-exclusive type catering units.
2. An automated system:
which is commonly used in units with several outlets with a very high volume of business
and in up-to-date companies with many units
Revenue Control
• It is important to note, particularly in commercial operations that somewhere in the total
control system there is a need for the accountability of what has been served to the
customer and the payment for what has been issued from the kitchen or the bar.
• Allstaff handling cash should be adequately trained in the respective company’s
methods. It is a common practice for a cashier’s or waiter’s handbook/manual to be
produced so that an established procedure may be followed with the specific aim of
ensuring that cash security is efficiently carried out at all times.
Preventing Pilferage & Theft of Revenues
1. Define a Company Policy.
• Make sure your staff know that you will not tolerate dishonesty. Establishing a "zero-
tolerance" policy is the first step; this should include theft of time as well as product or
cash: things such as taking a long lunch break without approval, using sick leave when
not sick, arriving late for a shift, or leaving early without permission. Write and
distribute a company policy that outlines exactly what constitutes stealing.
Preventing Pilferage & Theft of Revenues
• It is an important aspect of the standard recipe is that the quantities expressed are the net
quantities after removing husks, covering, fat, etc. each raw material goes through many
processes before it is finally served to the guest. During these processes there is loss in
quantity giving a yield of edible portion much less than the original quantity.
• A standard yield is obtained when an item is processed as per the particular standard
methods of preparation, cooking and portioning of an establishment. It establishes a
standard for the quantity and number of portions obtainable from a specific item of food.
Standard Yield
• The yield itself is the percentage of the specified product that is usable. For example,
bananas, at a 68% yield, means that you throw away 32% of the banana (the peel), use
the other 68% of it, and obviously pay for the whole thing. This is very useful to know
for when you are cooking for a large banquet and don’t want to over order the food.
• To express the efficiency of a reaction, you can calculate the percent yield using this
formula: % yield = (actual yield / theoretical yield) x 100. A percent yield of 90% means
the reaction was 90% efficient, and 10% of the materials were wasted (they failed to
react, or their products were not captured).
To calculate yield there are some terms and formulas that have to
be understood:
• AP = As Purchased this is the amount of raw material one begins with before it goes
through preparation and cooking processes. It is measured at the time of receiving from
the supplier. It represents 100% of ingredient.
• EP = Edible Portion this is the refined amount that is served to the customer. It is
generally less in quantity to AP. It is the portion weighed before service.
• W = Waste. it is the amount of AP lost to obtain EP. Waste is always a part of AP.
AP = W + EP
EP = AP – W
W = AP – EP
Example:
The chef is required to feed 200 people 100 g each of beef inside round. How much is
them required in its raw state? through historical data each round losses 30% in
trimming.
Solution:
First calculate EP which is 200 x 100 g = 20000 g. or 20 kg. Now use the formula to
calculate AP.
AP = 20/70 x 100
= 28.57 kg.
The chef will need to buy 29 kg of inside round to feed this catering event.
Calculating Daily Food & Beverage Cost
Most of F&B Manager and Independent Owners like to see the food cost on a daily basis
rather than each individual dish basis. In the hotel this activity is the responsibility of the
Food Cost Controller while independent restaurants have the Chef who calculates the food
cost. Daily food cost is calculated as follows:
• Total Cost of Food Stock = Cost of Opening Food Stock (which is the cost of closing
stock of the previous day) + Cost of Purchase for the Day - Cost of Food Requisitions
During the Day
• Food Cost Percentage = Total Food Requisitioned for the Day x 100
Total Food Sales for the Day
Calculating Daily Food & Beverage Cost
The food cost report can include a date - to - date column that progressively reflects the
fluctuations in food cost due to various reasons and evens out the food cost percentage at
the end of a month. The advantages of this procedure are many:
• It is easy to calculate.
• It monitors the daily stock levels.
• It monitors the daily requisitions.
• It necessitates the calculation of daily food revenue.
Elements of Cost
The elements of cost are the primary classification of cost according to the facts upon
which the expenditure has made. The breakup of cost in its element is essential for the
purpose of accounting and cost control. In order arrive at the cost of any meal served, it is
necessary to analyze the total expenditure under distinct headings. The total elements of
cost are material, labor and overheads.
Elements of costs:
• Material cost (Food Cost)
• Labor cost ( Wages Cost)
• Overhead cost
Material Cost (Food Cost)
Material cost refers to 3 principle cost e.g. Food Cost, Beverage Cost, sundries as Cigar
And Tobacco.
Food Cost = Cost of Food Consumed - Cost of Staff Meals
Cost of Food Consumed = Opening Stock + Purchases – Closing Stock
Total Food Cost = Cost of Food Consumed – Cost of Staff Meal
It includes all the remuneration of the employees both in the form of cash and any kind.
These are salaries, wages, bonus, commissions and similar cash payments (for staff meals
and accommodation)
Labor cost percentage (%) = Total Labor Cost
* 100 %
Total Sales
Overhead Cost
The overheads are all cost other the material and labor cost e.g. rent, depreciation,
insurance, repair, stationary advertisement etc.
In catering industry all the elements of cost are expressed in terms of % of sale. For the
purpose of food cost reporting, any percentage given should be calculated in relation to
the sale volume of the business.
Overhead Cost percentage (%) = Total Overhead cost
* 100 %
Total Sales
Relation between Cost, Profit and Sales