WHOLE HOUSE WATER SOFTENING SYSTEMS

INSTALLATION AND SERVICE MANUAL

pentair.com/homewater
WHOLE HOUSE WATER SOFTENING SYSTEM • 1
TABLE OF CONTENTS
Application Limitations................................................................................................................................... 3
System Information........................................................................................................................................ 4
Maintenance Requirements............................................................................................................................ 5
Pre-Installation Instructions........................................................................................................................... 5
Installation Instructions.................................................................................................................................. 6
Control Information.......................................................................................................................................10
Start Up Instructions......................................................................................................................................11
Programing The Control.................................................................................................................................14
Understanding the Diagnostic Level.............................................................................................................. 19
Sanitizing the Softener................................................................................................................................. 20
Exploded Views and Parts Lists................................................................................................................21-27
Troubleshooting Guide.............................................................................................................................28-30
Performance Data Sheet............................................................................................................................... 31

IMPORTANT INFORMATION
• Read these instructions carefully and determine the location of all system components before beginning installation.
• Check all applicable plumbing, building, and electrical codes for installation compliance.
• Install the system on the main water supply.
• The use of plumbers tape and/or pipe thread seal paste will be needed on all threaded connections.
• To condition all water in the home, install the water softening system close to the water supply inlet, and upstream of
all other plumbing connections, except outside water pipes. Outside faucets should remain on unfiltered water.
• Systems that contain electronic components cannot be installed outside in uncovered areas.

WARNING
Installing this system in a metal (conductive) plumbing system, i.e., copper or galvanized metal, will interrupt the
continuity of the plumbing system and grounding source in some homes. If your home’s electrical appliances are
grounded through the plumbing system, you will need to install a bypass that consists of the same material as the
existing plumbing or a grounded “jumper wire” to bridge the equipment and re-establish the contiguous conductive
nature of the plumbing before using this Pentair system. Failure to do so can result in errant electricity from improperly
grounded appliances or potential galvanic activity in the plumbing system, which could increase the risk of fire or injury

CAUTION
When adding a filtration/softening system to homes/buildings supplied by well water, the system should be installed
following the pressure tank. DO NOT USE this system for pneumatic or hydropneumatic applications. If you are using
a booster pump, then install this system following the booster pump. If you have questions, please call customer

Customer Service Contact Information Section

Homeowners Phone: 877.842.1635 Professionals Phone: 800.811.3489

2 • WHOLE HOUSE WATER SOFTENING SYSTEM

APPLICATION LIMITATIONS
• This system may be applied on municipality or well water systems. On hardness levels of 60 grains
and higher, the system may not achieve a hardness of less than 1 grain, due to high Total Dissolved
Solids (some bleed through is possible). Bleed through can also be caused by sodium levels higher
than 1000 ppm. In either case, your system can be programmed to minimize these effects.
See page 10.
• When this system is installed on water with ferrous iron, also known as clear water iron, the maximum
range of reduction is based on local water conditions. The range is generally below 3 parts per
million. Your equipment may require special programming, along with an additive to the brine tank,
to maximize the equipment’s ability to reduce iron. See page 10.

WHOLE HOUSE WATER SOFTENING SYSTEM • 3

SYSTEM INFORMATION
POWER REQUIREMENTS
The computer board receives power from an external wall-mount transformer, supplied with
each system.
Voltage: The voltage supplied to the computer board is 24V AC.
Frequency: The line frequency is 50 Hz or 60 Hz.

WATER PRESSURE
A minimum of 20 pounds of water pressure is required for proper operation of the system. The stated oper-
ating pressure range is 20 psi - 120 psi (138 kPa - 828 kPa).
BYPASS VALVE
The bypass valve enables the customer to bypass the system in situations of: emergency leaks in the
equipment, service calls and/or outdoor water use.

TEMPERATURE OPERATING RANGES

Operating Temperature Range: 40° F - 100° F (4.4° C - 38° C)
Storage Range: The computer board can be stored at temperatures -20°C (-4°F) - 70°C (158°F).
Humidity: The computer board operates properly with relative humidity 10% - 95%, non-condensing.

ENVIRONMENTAL REQUIREMENTS
Location: The water softener and control cannot be exposed to outdoor elements, such as direct
sunlight or atmospheric precipitation. The system may be installed in a covered, open-air structure such
as a carport, residential or commercial building. Weather covers are also available through the Order
Department (part number 72370).

OPERATIONAL SPECIFICATIONS

CAPACITY AT CAPACITY AT CAPACITY AT

SERVICE FLOW PSI DROP AT DRAIN FLOW EFFICIENCY
LOW SALT MEDIUM SALT HIGH SALT
UNIT SIZE MODEL RATE SERVICE FLOW RATE (GRAINS/LB. OF
SETTING SETTING SETTING
(GAL/MIN) RATE (GAL/MIN) SALT)
(GRAINS) (GRAINS) (GRAINS)

PENTAIR WATER
16,660 24,593 30,726
1.0 SOFTENING SYSTEM 10.0 9 2.5 4272
@ 3.9 LBS @ 7.9 LBS @ 15.8 LBS
1.0
PENTAIR WATER
24,990 36,889 46,089
1.5 SOFTENING SYSTEM 11.8 15 2.5 4272
1.5 @5.8 LBS @ 11.8 LBS @23.7 LBS

PENTAIR WATER
33,332 49,186 61,452
2.0 SOFTENING SYSTEM 14.5 15 3.5 4272
2.0 @7.8 LBS @ 15.8 LBS @31.6 LBS

SYSTEMS TESTED AND CERTIFIED BY WQA ACCORDING TO NSF/ANSI 44 FOR THE REDUCTION CLAIMS SPECIFIED ON
THE PERFORMANCE DATASHEET, CSA B483.1 AND NSF/ANSI 372.

4 • WHOLE HOUSE WATER SOFTENING SYSTEM

MAINTENANCE REQUIRMENTS
SALT RECOMMENDATIONS
Two kinds of salt are recommended for water softeners:
1. Block Salt: Water softener block salt is reasonably priced, low in impurities and will not cake in
the salt container. Block Salt is pressed into the shape of a cattle block.
2. Solar Salt: Solar Salt is 98% pure salt, reasonably priced and low in impurities. Solar Salt is in the
shape of pellets.
THE REGENERATION VALVE
The regeneration valve is designed to last many years, but from time to time it may be necessary to clean
and lubricate the moving parts. Your water quality and the amount of regenerations necessary will affect
this maintenance schedule.
TESTING THE WATER
The water should be tested periodically (2 times a year minimum) with hardness test strips to ensure that
the system is performing accurately.

PRE-INSTALLATION INSTRUCTIONS
• Do not install this system where water is microbiologically unsafe or of unknown quality without
adequate disinfection before or after the system.
• This system must be installed in an area that is not affected by extreme heat, cold or the elements.
The selected installation area must be adequate for easy service of all parts.
• This system must be installed in accordance with all applicable state and local laws and regulations.
• This system is designed to treat cold water only and can be installed on any cold water supply.

WHOLE HOUSE WATER SOFTENING SYSTEM • 5

INSTALLATION INSTRUCTIONS
1. SAFETY PRECAUTIONS
• To prevent accident or injury, do not hoist the unit over your shoulder. Use a hand truck to transport
the unit.

Notice

Do not lay the unit on its side during transportation and/or installation.
• Wear safety glasses and work gloves during installation and service.
2. TEST THE WATER HARDNESS
• The test strip provided is for testing the water hardness after the installation is complete to ensure
the system is functioning properly and for periodic testing. When programming the control it is
necessary to know the exact water hardness in grains per gallon. If you are using municipal water,
your local water providers should be able to give you the hardness level. If you are using water from
a private well, if may be necessary to have the water tested locally.
3. CHECK WATER PRESSURE
• Use a pressure gauge to confirm that the water pressure does not exceed 120 psi. If the water
pressure does exceed this limit, install a pressure regulator on the inlet pipe of the unit. The minimum
pressure for a conditioner is 20 psi. 60 psi is the optimum operating pressure.
4. LOCATE A SITE FOR THE UNIT
• There are three primary requirements needed for a site: the main water source, a drain (the drain may
be a floor drain, a sewer trap, utility sink, vent stack, dry well, etc., depending on local plumbing codes)
and an electrical connection. Locate the system as close to these items as practical. Avoid drain
lines over 25 feet long. In most applications, bypass any outside faucets.
• Place the unit in the desired location. The location must have a level, smooth surface.
• If the system is located outdoors, protect the unit from direct sunlight. (Direct sunlight can damage
the fiberglass and other system components.) If necessary, build a box or shed.

Notice

The system can only be installed outdoors in climates that do not reach freezing levels.

6 • WHOLE HOUSE WATER SOFTENING SYSTEM

INSTALLATION INSTRUCTIONS CONTINUED
5. TURN OFF THE WATER AND DRAIN THE PLUMBING
• Turn off the water at the meter or the pressure tank.
• Drain all the pipes. Do not sweat the pipes with water in them; steam will damage plastic parts in
the valve.
• To drain the plumbing system, open all the faucets in the house and flush the toilets. This procedure
will allow air to enter the plumbing system. The water will drain out of the lowest faucet or outlet.
6. BYPASS THE OUTSIDE FAUCETS
• When possible, it is best to bypass the outside faucets. However in some cases the outside faucets
cannot be accessed. In this situation, the bypass valve should be used whenever watering outside
for extended periods of time. If the installation is outside or in a garage, a faucet can be installed on
the inlet water side to provide an option for untreated water.
7. CONNECT THE PLUMBING TO THE BYPASS VALVE AND BRINE TANK
• Do not point the soldering torch directly at the system. The thermo-plastic material will last a lifetime,
within normal operating temperatures, but will melt in a torch flame.
INLET
• To prevent hot water from backing up into the
conditioner, avoid short connections of pipe between
the softener and the hot water heater. If you can’t OUTLET
avoid a short connection, move the equipment to another
location. As a last resort, install a check valve. If the
check valve causes “water hammer”, install a
water hammer suppressor.
• Connect the raw water pipe to the INLET pipe connection of the bypass valve. hen looking at the front of
the unit, the inlet is the pipe connection on the LEFT side of the valve.
• Connect the treated water pipe to the OUTLET pipe connection of the bypass valve. When looking at
the front of the unit, the outlet is the pipe connection on the RIGHT side of the valve.
• Install the brine line to the brine tank.

WHOLE HOUSE WATER SOFTENING SYSTEM • 7

8. PLUMBING GROUND CONNECTION
• In some homes, metal piping may serve as a ground connection for the home electrical system.
Installing a Pentair Softener with its nonmetallic valve body will interrupt the ground connection.
Whenever a system is installed on metallic plumbing, we recommend you use grounding pipe clamps
and a ground cable to maintain continuity of the ground connection from the inlet to the outlet pipe.
¼” bare stranded wire is recommended for the ground cable. Check electrical continuity of the
connection after installation.
9. INSTALL THE DRAIN LINE AND AIR GAP
(AIR GAP NOT INCLUDED WITH THE UNIT)
• Using the supplied drain line fitting, use plumbers tape on the threads and attach to the top of the
valve. Run 1/2 inch I.D. flexible drain line tubing (not supplied) to an appropriate drain. Most local codes
require an air gap. See pictures below.

Notice

Drain line may be plumbed with rigid pipe or PEX, if required by local code. The drain connection on the valve will
accommodate any standard 3/4 inch NPT fitting.

• If you wish to use an air gap device (not included) you may purchase one from the Order Department.

1/2 " DRAIN LINE

GAP-A-FLOW AIR GAP

DRAIN
STACK
"Mr. Drain"
AIR GAP

STAND PIPE
FOR
FLOOR DRAIN
WASHER,

Air Gap Floor Drain Air Gap Mr. Drain,

Part Number: 13142 Part Number: 14199 Standard Air Gap

8 • WHOLE HOUSE WATER SOFTENING SYSTEM

Special Attention for situations where a Filter and a Softener are installed together:

When a whole house filter and a softener are installed side by side, the preferred approach is to run a sepa-
rate drain line from each unit all the way to the point of termination. If this is not done, there is the potential
for drain water from the filter to back feed through the softener and overfill the brine tank, especially when
drain lines are run overhead. (Please note that back feed goes only into the brine tank, not the service line.)

If circumstances require you to tie the drain lines together, please use one of the following methods to
avoid back feed issues:

Option 1: Run the drain lines from both systems to the point of termination, and tee them together before
the air gap. (See figures below)

Option 2: Install a PVC check valve with a light spring on the Softener side to prevent back flow to the
Softener. (See figure below)

TO
LO APP
CA RO
TIO VE
NW DD
ITH RAI
AIR N
GA
P

2 SEPARATE DRAIN LINES

2 SEPARATE
DRAIN LINES

TEE

AIR GAP
WA
TE
RI
N
FILTER

SOFTENER

TREATED
WATER OUT APPROVED FLOOR DRAIN

TO
LO APP
CA RO
TIO VE
NW DD
ITH RAI
AIR N
GA
P

SPRING CHECK ON DRAIN

LINE AFTER SOFTENER

WA
TE
RI
N
FILTER

SOFTENER

TREATED
WATER OUT

WHOLE HOUSE WATER SOFTENING SYSTEM • 9

CONTROL INFORMATION
POWER ON LED
A green LED is ON when power is applied to the control and the microprocessor is operating properly.
SERVICE REQUIRED
If the message “For Service Call” or “Service Required” displays in the window of the control without
showing the time of day, the control valve has encountered a problem, such as failure to reach the proper
position during regeneration. The valve, the motor assembly, and board must be checked to diagnose and
fix this problem.

Notice

It is normal for the message ‘For Service Call’ followed by a phone number to scroll across the second line
of the display. The time of day & capacity remaining will appear on line 1 during normal operation.
TIME CLOCK
The time clock maintains the time of day for an extended period of time in the event of power loss. A super
capacitor provides this function and eliminates the need of a battery. In the event the power is off past the
charge of the capacitor only the time of day is lost. The rest of the programming is stored in the memory
and will not need to be reprogrammed. When the power is restored the clock will restart at 8 AM and will
need to be reset.
REGENERATION
Once an immediate regeneration is requested, a complete regeneration must occur to clear the request.
Once the regeneration starts, it must finish or the computer board will not clear. Manually walk (scroll) the
control through regeneration to clear the computer board. If the regeneration is aborted and the request is
not cleared, another immediate regeneration will occur.
HIGH-SPEED MOTOR OPERATION IN THE REGENERATION MODE
High-speed motor operation is achieved while stepping the control through the regeneration cycle.
Pressing the scroll button a second time, while in regeneration, activates the higher speed.
PROGRAM LEVELS
To enter any of the program levels, the control must display the time of day and gallons of capacity
remaining (Service Mode).
The system has three program levels available:
1. The Installer’s Level: To access the Installer’s Level, you must enter the five key sequence code
located on page 9. Please refer to pages 10-13 for programming information.
2. The End User’s Level: The End User’s Level does not require a special code to access. Please refer
to page 13 for programming information.
3. The Diagnostic Level: Please refer to page 14 for information.

10 • WHOLE HOUSE WATER SOFTENING SYSTEM

QUICK START GUIDE: SYSTEM START-UP INSTRUCTIONS
1. Connect the unit to the existing plumbing
(Facing the front of the system, the INLET is on the LEFT –the OUTLET is on the RIGHT)

Notice

The bypass is only hand tightened at the factory and must be fully tightened and checked for leaks
by installer.
Connect the drain line to a proper location; adhere to ALL LOCAL and STATE CODES.
When turning the water back on, leave the system in bypass mode and then turn water on to house
and check for leaks. Run the cold water in bathtub or outdoor faucet to flush debris and air from
lines. (Bathtubs and outdoor faucets do not have aerators that may plug with debris.) Then once the
programming is complete, follow start up procedure starting at step 10.
2. Understanding the face plate
There are 3 buttons on the face of the unit.
The button on the left with the 2 arrows in a circle is called the scroll button.
To the right are the up and down button.
3. Programing the system
To begin, place the control into the service mode.
Press and hold the DOWN arrow for 5 seconds; the control will display: SYSTEM CHECK
Then enter the following code by pressing and releasing the following buttons.
DOWN, DOWN, SCROLL, DOWN, THIS MUST BE DONE WITHIN 10 SEC. or the control will
return to the home screen. The screen will display “UNIT SIZE 1.5”. Use the UP or DOWN arrow to set the
size of the system, 1.0, 1.5, or 2.0.
4. Set the Hardness
Press the SCROLL to advance to the next setting.
The control will display “WATER HARD: 20 GRN” use the UP or DOWN arrow to adjust to correct
hardness of the water (if iron is present adjust Hardness +5 for every 1ppm of iron). When you adjust the
hardness, the unit will change the necessary settings automatically.
5. Salt Setting
Press the SCROLL to advance to the next setting.
The control will display “SALT LEVEL: MED”. This is the standard setting. In most all cases leave at the
factory setting.
If the hardness is above 50 grains use the UP arrow to change to “HIGH”.
If it’s 10 or less you may use the DOWN button to change to “LOW”. Note Using a low salt setting will
save salt but the system will use twice as much water.
The refill time will adjust automatically to use more or less salt to REGENERATE.
6. Enter desired phone number.
Press the SCROLL button to advance to the next setting.
The screen will read “CHANGE PHONE? NO” use
DOWN button change to “YES” Press the SCROLL button 1 time and the 1st number will flash.
Use the UP or DOWN button to program your phone number to display. After each number
press the SCROLL button 1 time to advance to the next number. After setting all the numbers, press
SCROLL to advance to the next setting.
7. The control will display “TIME OF DAY”, press the UP or DOWN arrow to program the time of day.

WHOLE HOUSE WATER SOFTENING SYSTEM • 11

QUICK START GUIDE: SYSTEM START-UP INSTRUCTIONS CONTINUED
8. Optional advanced menu:
Press the SCROLL button to advance to the next setting.
The control will then display “Go to ADVANCED menu? No”
If you want to view the advanced settings, press the UP or DOWN arrow, change to “YES” and press the
SCROLL button (Default settings on ADVANCED MENU will not need to be changed for
most applications).
*The ADVANCED MENU consist of RESET AVERAGE: NO, RESERVE CAPACITY: VARIABLE, TIME OF
REGENERATIONS: 2 AM, DAYS OVERRIDE: OFF, BACKWASH: 10min, BRINE/SLOW RINSE
9. If you don’t want to access the advanced settings, leave at “NO”. Press SCROLL button 1 time. The
control will display “EXIT: PRESS ↓”, press DOWN to exit installer’s program level. The Time of day and
rolling message “For Service, Call (your number)” will be displayed.
SYSTEM START UP:

CAUTION
When a carbon or any other filter is installed ahead of the softener, perform the start up on that
system first, then the softener. This will prevent possible damage to the softener valve
10. Confirm system is plumbed correctly: inlet on left, outlet on right –
Is the drain properly connected? Place the softener system on bypass. Open a faucet without an
aerator, such as a bath tub or outdoor faucet, and close all other faucets. Turn on the water and allow
the system to rinse for a few minutes to rinse the plumbing. Next open the bypass valve and rinse
the softener. It is normal to see some yellow color throw from the system. That will rinse clear
right away.
11. Advance to backwash:
Press the SCROLL button 2 times. The display will start a 10 second count down. At zero the motor will
start and advance to cycle 1. Wait for the motor to stop in cycle 1. Air will purge from tank. Allow to
run until there is a steady flow of water at the drain.
12. Advance to brine and rinse:
Press the SCROLL button to advance to the next cycle. The motor will start and advance to cycle 2.
Wait for it to stop. Disconnect brine line at the brine tank to confirm suction by placing thumb on the
end of the tubing, and then leave disconnected for the next step.
13. Advance to Fast Rinse/Brine refill:
Press the SCROLL button to advance to the next cycle. The motor will start and advance to cycle 3.
Wait for the motor to stop. Water will flow to the drain and the brine line at the same time. Verify you
are achieving the proper flow (0.5 GPM for 1.5 models and 1.0 GPM for the 2.0 model). Then reconnect
and lift up on the float in the brine tank while checking all fittings for leaks (this will pressurize the brine
connections and is a common mistake).

12 • WHOLE HOUSE WATER SOFTENING SYSTEM

QUICK START GUIDE: SYSTEM START-UP INSTRUCTIONS CONTINUED
14. Return to the Home Screen and then advance back to refill:
Press the SCROLL button to advance to the home position. The control will display the home screen,
press the scroll button 2 times. The 10 second Countdown will begin and the cycle will start again.
Wait for the motor to stop at cycle 1, then advance by pressing scroll button 1 time. Wait for the motor
to stop at cycle 2, then advance to cycle 3 by pressing the scroll button 1 time. Stay in cycle 3 for the
duration of the cycle, confirm refill and add salt to the tank. The system will add the correct amount of
water to the salt tank.
15. Test the cold water and verify meter operation:
Open a cold faucet, Run the cold water until you achieve soft water. While the water is flowing, check
the gallons remaining on the home screen and verify that the number is decreasing. This will confirm
that the system is counting gallons. Open a faucet on the hot water side until it turns cold in order to
drain the hot water tank to ensure all of the water is treated. Explain the system basics and answer any
questions they may have.

WHOLE HOUSE WATER SOFTENING SYSTEM • 13

HOW TO CONTROL THE INSTALLER’S LEVEL

To

KEY BUTTONS:
SCROLL BUTTON
UP ARROW POWER

DOWN ARROW

begin, verify that the control is in the Service Mode.

Time of Day GL Remaining
• Press the DOWN ARROW and hold it for 5 seconds; the control will display:
System Check
• Within 10 seconds, enter the following key sequence:
DOWN ARROW
DOWN ARROW
SCROLL BUTTON
DOWN ARROW
The control is now in the Installer’s Level. Use the SCROLL BUTTON to advance through the
different settings.
The following settings are available in the Installer’s Level:
1. UNIT SIZE
The control will display:
Unit Size: 1.5
• Press the UP or DOWN ARROW to select a different unit size. Available units are 1.0, 1.5 and 2.0.
Press the SCROLL BUTTON to advance to the next setting.
2. HARDNESS
The control will display:
WaterHard: 20 Grn
• Press the UP or DOWN ARROW to set the number to the correct incoming hardness, in grains per gallon.
The setting range is 1-99.

Notice

If you have iron in the water or very high total dissolved solids, you can increase this number for better
performance.
Press the SCROLL BUTTON to advance to the next setting.

14 • WHOLE HOUSE WATER SOFTENING SYSTEM

3. SALT LEVEL
The control will display:
Salt Level: Med
• Press the UP or DOWN ARROW to select Low, Medium, or High. Medium is a good setting for most
circumstances. For small families and low hardness, Low will provide greater salt efficiency. For large
families and high hardness, High will provide the most capacity.
Press the SCROLL BUTTON to advance to the next setting.
4. SERVICE PHONE NUMBER
The control will display:

Change Phone? No
000-000-0000

If you do not want to change the phone number, leave this setting at NO. Press SCROLL to advance to the
next setting.
To change the number, select YES; Press the UP or DOWN ARROW and then enter the service phone
number. Press SCROLL to advance through the digits. After setting the number, press SCROLL to advance
to the next setting.
5. TIME OF DAY
The control will display:
Set Time of Day
• Press the UP or DOWN ARROW to program the time of day.
Press SCROLL BUTTON to advance to the next setting
The control will display:
Go to ADVANCED menu? No
If you want to go to the advanced settings, press the UP or DOWN ARROW, change to YES and press the
scroll button. (see ADVANCED MENU on page 16)
If you do not want to access the advanced settings, leave this at NO. Press Scroll to advance to
the Exit screen.

To Exit Press Down Arrow

Press the DOWN ARROW to exit the Installer’s Level.

Notice

If you need to recheck settings or make a change, pressing SCROLL when “EXIT” is displayed will take you
back to the start of Installer Settings.

CAUTION

To active the new settings, you must execute a complete regeneration. If you DO NOT manually
regenerate the system, the settings WILL NOT become active until the unit has completed the next
scheduled regeneration.

WHOLE HOUSE WATER SOFTENING SYSTEM • 15

ADVANCED MENU
1. RESET AVERAGE
The control will display:
Reset Average No
• If you want to reset the average daily volume, press the UP or DOWN ARROW to select YES. •
If YES is selected, the control will reset the average volume per day to 25% of the capacity.
Press the SCROLL BUTTON to advance to the next setting.
2. RESERVE CAPACITY
The control will display:
Rsrv: Variable
• The reserve capacity will be calculated automatically, based on the registered daily water consumption.
The initial setting is 25% of the capacity, which will adjust over time to accurately reflect daily
water use.
• If you prefer, you can select a Fixed Reserve. While at the Reserve screen when “variable” is flashing,
press the UP OR DOWN ARROW.
The control will display:
Rsrv: 200 GL Fxd
• To adjust the reserve, press the SCROLL BUTTON. Use the UP OR DOWN ARROW to set the reserve
capacity in increments of 10 gallons, up to 70% capacity of the bed.
• To calculate the reserve capacity, take the number of people in the home and multiply it by 70 gallons
per day. The reserve capacity will equal one day of water use.
Example: 3 people X 70 gallons per day = 210 gallons (suggested reserve capacity)
Press the SCROLL BUTTON to advance to the next setting.
3. TIME OF REGENERATION
The control will display:
Regen @ 2:00 am
• Press the UP or DOWN ARROW to adjust the time of regeneration.
Regeneration should be set for a time when water use is minimal. 2:00 AM is good for most households.

Notice

The system diverts hard water to the home during regeneration. If any water is drawn during
regeneration, some hard water will enter the plumbing system and possibly the hot water tank. Keep in
mind that the regeneration cycle can last up to two hours after the starting time.
Press the SCROLL BUTTON to advance to the next setting.

16 • WHOLE HOUSE WATER SOFTENING SYSTEM

ADVANCED MENU CONTINUED
4. DAYS OVERRIDE
The control will display:

Override: OFF

• Press the UP or DOWN ARROW to set the number of days between regenerations. The setting range
is OFF to 30 days.

Notice
In most situations with a meter equipped valve, override can remain “OFF”. Set a number if days if you
wish to have the system regenerated periodically regardless of water use.
Press the SCROLL BUTTON to advance to the next setting.
5. CYCLE 1 - BACKWASH
The control will display:
Backwash: 10 min
• Press the UP or DOWN ARROW to change the length of the backwash cycle. The setting range is 5 to
99 minutes. We do not recommend a backwash of less than 10 minutes.
Press the SCROLL BUTTON to advance to the next setting.
6. CYCLE 2 - BRINE/SLOW RINSE
The control will display:
BRN/RNS: 74 min
Press the Up or Down ARROW to change the length of the brine/slow rinse cycle. The minimum length is
preselected based on unit size and salt level, and cannot be reduced. The maximum setting is 99 minutes.
Press Down Arrow to exit Installer’s Mode.

To Exit Press Down Arrow

Notice

IMPORTANT NOTE: TO ACTIVATE THE NEW SETTINGS, YOU MUST EXECUTE A COMPLETE REGENERATION.
IF YOU DO NOT MANUALLY REGENERATE THE SYSTEM, THE SETTINGS WILL NOT BECOME ACTIVE UNTIL
THE UNIT HAS COMPLETED THE NEXT SCHEDULED REGENERATION.

WHOLE HOUSE WATER SOFTENING SYSTEM • 17

HOW TO PROGRAM THE END USER’S LEVEL
To began, verify that the control is in the Service Mode:
Time of Day GL Remaining
Press the SCROLL BUTTON to advance to the next setting.
The following settings are available in the End User’s Level:
1. TIME OF DAY
The control will display:

Set Time of Day

• Press the UP or DOWN ARROW to program the time of day.
Press the SCROLL BUTTON to advance to the next setting.
2. IMMEDIATE REGENERATION MODE
The control will display:

Regen in 10 sec
• If the control is left in this position, the timer will countdown from 10 to 0, initiating a regeneration at 0.
• To avoid an immediate regeneration, press the SCROLL BUTTON before the timer reaches 0.
Press the SCROLL BUTTON to advance to the next setting.
3. DELAYED REGENERATION MODE
The control will display:
Regen @ (2.00 am)
• If the control is left in this position, the unit will regenerate at the programmed time. The display will
remain in the Delayed Regeneration Mode until the regeneration has begun.
• To cancel the Delayed Regeneration Mode, press the SCROLL BUTTON.
Press the SCROLL BUTTON to return to the Service Mode.

18 • WHOLE HOUSE WATER SOFTENING SYSTEM

UNDERSTANDING THE DIAGNOSTIC LEVEL
To begin, verify that the control is in the Service Mode.
Time of Day GL Remaining
• Press the UP ARROW and hold it for 5 seconds; the control will display:
Regen _ Days Ago
The control is now in the Diagnostic Level. Use the SCROLL BUTTON to advance to each diagnostic. If no
button is pressed within 5 minutes, the display will return to the Service Mode.
The following items are available in the Diagnostic Level (Read Only):
• Regen _ Days Ago: Displays how many days ago the unit last regenerated.
• In Srvc: Displays how many days the control has been in service.
• # of Regens: Displays the number of regenerations that have taken place since the control was
first installed.
• Tot Vol: Displays the total volume of water used since installation.
• Last Rgn @: Displays the amount of water used before the last regeneration.
• Flow Rate: Displays the current flow rate.
• Avg Vol: Displays the average daily water consumption.
• Water Hard: Displays the amount of hardness programmed into the control.
• Rsrv: Displays whether the control is programmed for a Fixed or Variable Reserve.
• Regen @: Displays the time of day the unit will regenerate.
• Override: Displays the override mode by reading “OFF” or the number of days programmed into
the control.
• Backwash: Displays the minutes of backwash programmed into the control.
• BRN/RNS: Displays the minutes of brine and slow rinse programmed into the control.
• FILL/RNS: Displays the minutes of fast rinse and brine refill programmed into the control. This is
calculated based on unit size and salt level, and is not settable by the user.
• Units: English - US
• Salt Level: Displays the amount of salt ( Low, Medium, or High) for regeneration.
• M P Resets: Displays how many times the control has lost power.
• Memory Reset: Displays how many times the control lost power long enough to lose the time of day.
• SP1Sc PlumbR20: Displays the current program.
To exit the Diagnostic Level, press the DOWN ARROW at the EXIT display.

WHOLE HOUSE WATER SOFTENING SYSTEM • 19

SANITIZING THE SOFTENER

Notice

The unit may be sanitized with or without salt in the brine tank.
After the installation is complete, the following procedure can be used to sanitize the water conditioner:
1. Mix a 3/4 cup of common (unscented) 5.25% household bleach with 1 quart of water. Pour this
solution into the brine well.

Notice

Do not pour undiluted bleach into the water conditioner.
2. Initiate a manual regeneration. The solution will be drawn into the water conditioner during the
regeneration process.
3. When the regeneration is complete, the water conditioner has been sanitized.

20 • WHOLE HOUSE WATER SOFTENING SYSTEM

VALVE EXPLODED VIEW

WHOLE HOUSE WATER SOFTENING SYSTEM • 21

VALVE PARTS LIST

ITEM QUANTITY PART # DESCRIPTION

1 1 70793 3/4” NPTF TO 1/2” I.D. HOSE MALE DRAIN ELBOW
75053 BACKWASH FLOW CONTROL 2.5 GPM (UNIT SIZE 1.0 & 1.5)
2 1
72175 BACKWASH FLOW CONTROL 3.5 GPM (UNIT SIZE 2.0)
3 6 72678 SCREW 1/4-20 X 1-1/4 LG HEX WASHER HD
4 1 71083 VALVE BODY COVER
5 1 70658 VALVE COVER O-RING
6 1 72327 WASHER
7 1 70665 TEFLON O-RING
8 1 71089 WORM GEAR
9 1 71087 CAM SHAFT
10 1 70656 ROTOR O-RING
11 1 71132 ROTOR PLATE
12 1 71084 SEAL DISK
13 1 71182 INSERT PLATE
14 1 71183 GASKET
15 1 71006 FLOAT VALVE SPRING
16 1 71127 FLOAT VALVE
17 1 70660 FLOAT VALVE O-RING
18 1 72770 VALVE BODY ROTARY GEN-3 W/INSERTS
71063 INJECTOR #1 (UNIT SIZE 1.0 & 1.5) RED
19 1
71064 INJECTOR #2 (UNIT SIZE 2.0) YELLOW
20 1 70655 INJECTOR O-RING LOWER
21 1 70664 INJECTOR O-RING UPPER
23 1 71947 SPRING CLIP
24 1 71344 RISER INSERT GASKET
25 1 71118 RISER INSERT
26 1 70662 RISER TUBE O-RING
27 1 70663 TANK O-RING
28 1 71010 ADAPTER RING
29 2 71512 SCREW 6-20 X 21/32 LG SS
30 1 71060 WORM DRIVE SHAFT
31 1 70616 WORM DRIVE SHAFT WASHER
32 2 70666 WORM DRIVE SHAFT O-RING
33 1 70661 PACKING GLAND O-RING
34 1 72772 PLASTIC PACKING GLAND ROTARY
35 1 70667 O-RING
36 1 70659 O-RING
37 1 71124 BRINE REFILL ELBOW
38 1 71961 REFILL ELBOW CHECK BALL 1/4” DIA
39 1 70984 REFILL ELBOW SPRING
40 2 70797 COMPRESSION NUT FOR 3/8” TUBE JACO
41 1 71184 BRINE REFILL FLOW CONTROL
70994 FLOW CONTROL WASHER 0.5 GPM (UNIT SIZE 1.0 & 1.5)
42 1
70995 FLOW CONTROL WASHER 1.0GPM (UNIT SIZE 2.0)
43 1 71129 BRINE TEE
44 1 70871 BRINE TEE CHECK BALL 3/8” DIA
45 2 12625 3/8” TUBE SUPPORT
46 1 13604 BRINE REFILL TUBE 3/8” O.D.X. 250” I.D. X 12” L
47 1 70797 COMPRESSION NUT FOR 3/8” TUBE JACO PG-6
48 1 72458 FLOW DIFFUSER
49 1 72544 IMPELLER ASSEMBLY WITH BUSHING
50 1 72545 HUB FLOW METER ASSEMBLY
51 1 72519 FLOW METER SENSOR CABLE 20”

22 • WHOLE HOUSE WATER SOFTENING SYSTEM

CONTROL EXPLODED VIEW

5
10

9 7

2
3

1
8

12
19 3
13

21 11

16
15
17
18
20

14

WHOLE HOUSE WATER SOFTENING SYSTEM • 23

CONTROL PARTS LIST

ITEM QUANTITY PART # DESCRIPTION

1 1 39497 FRONT COVER ASSY, PENTAIR ROTARY
2 1 38751 BOARD ASSY SOFTENER WITH 2 LINE DISPLAY
3 3 70618 SCREW #4-24 X 3/8 LG SELF-THREADING
4 1 72519 FLOW METER SENSOR CABLE NGC
5 1 72134 HEYCO BUSHING, SR 5P-4
6 1 70971 POWER LEAD
7 1 70312 HEYCO BUSHING, SR 2P-4
8 1 70962 ELECTRONIC CONTROL BACKPLATE
9 3 71502 SCREW #8-18 X 3/8 LG, SELF-THREADING
10 4 71497 SCREW #10-16 X 1 LG, TYPE BT SS, SELF-THREADING
11 1 75156 ROTARY WORM DRIVE GEAR
12 1 71656 MOTOR, 24VCD WITH INTERNAL CAPACITORS
13 1 75157 ROTARY WORM COUPLING
14 1 72451 MICROSWITCHES SUBASSY 2401
15 2 70622 SCREW #2-28 X 3/4 LG, SELF-THREADING
16 1 71185 BRACKET
17 1 71106 HUB AND GEAR
18 1 70625 SCREW #6-32 X 7/16 LG
19 1 70965 CAM SHAFT
20 1 71679 MOTOR LEAD
21 1 72138 TRANSFORMER 120VAC .5 A

24 • WHOLE HOUSE WATER SOFTENING SYSTEM

BYPASS VALVE EXPLODED VIEW AND PARTS LIST

BYPASS VALVE ASSEMBLY PART NUMBER 72668

ITEM QUANTITY PART # DESCRIPTION
1 2 72599 SCREW 6X32X1/2 TYPE
2 1 72580 BYPASS END CAP 541
3 1 13328 017 O-RING 8730
4 2 72584 RETAINING RING VS-15
5 2 71161 568-363 NUT, BYPASS VALVE
6 2 71162 568-364 RING, NUT RETAINER
7 2 71110 568-320 GASKET
8 1 72669 BYPASS BODY ROTARY
9 2 72585 O-RING 220 EPC 70 DURO
10 2 72586 O-RING 222 EPC 70 DURO
11 2 72583 SEAL BYPASS VALVE
12 2 72670 BYPASS HANDLE ROTARY

WHOLE HOUSE WATER SOFTENING SYSTEM • 25

 SYSTEM EXPLODED VIEW AND PARTS LIST

6
4

5 4

5 2

1
SS

ITEM QUANTITY PART # DESCRIPTION

1 1 38571 BRINE TANK BLACK 18X33 ASSY
38946 10” PENTAIR PRINTED TANK COLLAR 1.0 & 1.5
2 1
38947 12” PENTAIR PRINTED TANK COLLAR 2.0
38256 10 X 44 TANK BLACK W/BASE 1.0
3 1 38257 10 X 54 TANK BLACK W/BASE 1.5
38258 12 X 48 TANK BLACK W/BASE 2.0
83487 PENTAIR ROTARY VALVE 1.0 & 1.5 WITH BYPASS
4 1
83488 PENTAIR ROTARY VALVE 2.0 WITH BYPASS
18961 RISER PIPE ASSY 1.0
5 1 18962 RISER PIPE ASSY 1.5
38013 RISER PIPE ASSY 2.0
6 1 70793 3/4” NPT TO 1/2 ID ELBOW

26 • WHOLE HOUSE WATER SOFTENING SYSTEM

 Tank Size DIM A DIM B DIM C
10x44 10-1/4 in 46 in 51 in
10x54 10-1/4 in 55-7/8 in 61-1/4 in
12x48 12 in 50 in 55-1/4 in

3 in

8 3/4 in

14 1/2 in

4 3/4 in

Ø DIM A

DIM C
DIM B

33 1/2 in
Ø 18 1/2 in

WHOLE HOUSE WATER SOFTENING SYSTEM • 27

TROUBLESHOOTING GUIDE

SYMPTOM CAUSE SOLUTION

1. Hard (untreated) 1. Open bypass valve. 1. Close the bypass valve.

water to service
2. Loss of resin. 2. Refer to SYMPTOM #9.

3. The valve is in regeneration. 3. Wait for the regeneration to complete.

4. Excessive water use. 4. Check the frequency of regenerations.

5. Change in raw water hardness. 5. Adjust settings accordingly.

6. Refer to SYMPTOM #2.

6. The unit fails to regenerate.
7. Refer to SYMPTOM #3.
7. The valve fails to draw brine.
8. Clean or replace the resin bed.
8. Decreasing exchange capacity
of resin. 9. Add salt to the brine tank.

9. No salt in the brine tank. 10. Check the rotor and seal disk;
replace if necessary.
10. Leak between rotor and seal disk.
11. Verify that the riser tube is seated
11. Leak at the riser tube. correctly and is not cracked.

12. The valve body and timer are out 12. Synchronize the valve body
of synchronization. and timer.

2. The unit fails 1. Faulty electrical supply. 1. Check the electrical items
to regenerate (fuse, transformer).
2. The control is not set properly.
2. Verify the correct regeneration
schedule and reset the control.
3. The drive motor is defective.
3. Replace the drive motor.
4. The flow meter is defective.
4. Replace the flow meter.
5. The computer board is defective.
5. Replace the computer board.
6. The microswitches are defective. 6. Replace the microswitches.

If the troubleshooting guide did not resolve the unit’s symptoms, please contact your local Dealer for service.
28 • WHOLE HOUSE WATER SOFTENING SYSTEM
TROUBLESHOOTING GUIDE CONTINUED

SYMPTOM CAUSE SOLUTION

3. The valve fails to 1. Low operating pressure. 1. Verify the operating pressure
draw brine (20 psi min.).
2. The injector is plugged.
2. Clean the injector.
3. The injector filter is plugged. 3. Clean the injector filter.

4. Check the drain line for kinks or

4. The drain line is restricted.
restrictions. Verify that the backwash
flow control is free of debris.
5. The brine line is restricted.
5. Check the brine line for kinks
6. Leak in the brine line. or restrictions.

6. Check the brine line and connections

7. Not enough water in the brine tank.
for leaks.

7. Refer to SYMPTOM #6.

4. The valve cycles 1. Defective or shorted microswitch(es). 1. Replace the microswitch(es).

continuously

5. Excessive water 1. The valve fails to draw brine. 1. Refer to SYMPTOM #3.
in the brine tank
2. Improper or missing brine refill 2. Verify that the flow control is installed
flow control. and properly sized.

3. Leak between the rotor and seal disk. 3. Check the rotor and seal disk;
replace if necessary.

6. The valve fails 1. Blockage in the brine line or 1. Remove the blockage.
to refill the brine valve.
brine tank 2. Verify that the flow control is installed
2. Improper or missing brine refill
and properly sized.
flow control.

3. Plugged brine refill flow control. 3. Remove the debris.

If the troubleshooting guide did not resolve the unit’s symptoms, please contact your local Dealer for service.
WHOLE HOUSE WATER SOFTENING SYSTEM • 29
TROUBLESHOOTING GUIDE CONTINUED

SYMPTOM CAUSE SOLUTION

7. The unit uses too 1. Excessive water in the brine tank. 1. Refer to SYMPTOM #5.
much salt
2. The unit regenerates too frequently. 2. Check the hardness, salt,
reserve capacity and calendar
override settings.

8. Salt water 1. Excessive water in the brine tank. 1. Refer to SYMPTOM #5.
to service
2. Low water pressure. 2. Check the injector size and increase
the brine/slow rinse time.

9. Loss of resin 1. Excessive backwash/fast rinse flow. 1. Verify that the backwash flow control
through the is installed and sized correctly.
drain line 2. The lower and/or upper distributor
is damaged. 2. Replace the distributor(s).

3. A leak between the riser tube and 3. Verify that the riser tube is seated
upper distributor. correctly and is not cracked.

10. Loss of 1. Mineral or iron build up in the 1. Clean the resin bed and control valve.
water pressure resin tank. Increase the regeneration frequency.

2. Plugged lower and/or 2. Remove the debris from

upper distributor. the distributor(s).
3. Crushed lower and/or 3. Replace the distributor(s).
upper distributor.
4. Remove and clean the riser pipe.
4. Plugged the riser pipe.

11. Constant water 1. Drive motor failure. 1. Replace the drive motor.
flow to the drain
2. Computer board failure. 2. Replace the computer board.

3. Defective microswitch(es). 3. Replace the microswitch(es).

4. The valve body and timer are out 4. Synchronize the valve body and timer.
of synchronization.

If the troubleshooting guide did not resolve the unit’s symptoms, please contact your local Dealer for service.

30 • WHOLE HOUSE WATER SOFTENING SYSTEM

PERFORMANCE DATA SHEET
Pentair Whole House Water Softening System

Pentair Water Softening Pentair Water Softening Pentair Water Softening

Model System 1.5
System 1.0 System 2.0

Rated Service Flow (gpm) 10.0 11.8 14.5

Pressure Drop at Rated

9.0 15 15
Service Flow Rate (psi)

16,660 @3.9 lbs of salt 24,990 @5.8 lbs of salt 33,332 @7.8 lbs of salt
Rated Capacity
24,593 @7.9 lbs of salt 36,889 @11.8 lbs of salt 49,186 @15.8 lbs of salt
(grains @ lb of salt)
30,726 @15.8 lbs of salt 46,089 @23.7 lbs of salt 61,452 @31.6 lbs of salt

Rated Efficiency
[email protected] lb of salt [email protected] lb of salt [email protected] of salt
(grains/lb Salt @ lb of salt)

Ion Exchange Resin (cu ft) 1.0 1.5 2.0

Tank Size 10x44 10x54 12x48

Drain Flow Rate (gpm) 2.5 2.5 3.5

Operating Pressure: 20 -120 psi (138 kPa - 828 kPa), Operating Temperature: 40 - 100° F (4.4° C - 38° C) Acceptable Salt
Type: Sodium Chloride – Pellet or solar salt water softeners
All Systems tested at 35psi +/- 5 psi, pH of 7.5 +/- 0.5, Capacity Testing Flow Rate = 50% of the rated service flow rate
for the various size systems.
These water softener systems have been tested by WQA and conform to NSF/ANSI 44
for specific performance claims as verified and substantiated by test data. The rated
salt efficiencies above were also determined in accordance with NSF/ANSI 44 and
are only valid at the salt dosage referenced above. An efficiency rated water softener
is a demand initiated regeneration (DIR) softener which also complies with specific
performance specifications intended to minimize the amount of regenerant brine and
water used in its operation. Efficiency rated water softeners shall have a rated salt
efficiency of not less that 3350 grains of total hardness exchanged per pound of salt
(based on NaCl equivalency) (477 grams of total hardness exchanged per kilogram of
salt), and shall not deliver more salt than its listed rating. The rated efficiency of the Tested and Certified by WQA
water softener, the salt dosage at that efficiency, the capacity at that salt dosage and against NSF/ANSI Std. 44
that of the efficiency is only valid at the stated salt dosage. Efficiency is measured by a for softener performance,
laboratory test described in NSF/ANSI 44. The test represents the maximum possible 372 for “lead free” compli-
efficiency the system can achieve. Operational efficiency is the actual efficiency ance & CSA B483.1.
achieved after the system has been installed. It is typically less than the stated
efficiency due to individual application factors including water hardness, water usage,
and other contaminants that reduce the water softener’s capacity. These systems are
not intended to be used for treating water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after the system.
Refer to the Owner’s Manuals for set-up and programming instructions.
See owner’s manual for warranty information.

Pentair
13845 BISHOPS DR., SUITE 200
BROOKFIELD, WI 53005 USA

WHOLE HOUSE WATER SOFTENING SYSTEM • 31

 For Pentair Product Warranties visit: pentair.com/assets/residential-filtration-warranty

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