Written Questions

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Student Name: ____________________________________________________________

Answer all the following questions and submit to your Trainer.

1. Give three reasons it is important to have up-to-date industry

information.

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2. List four examples of written materials that can be used to obtain and
update industry knowledge and information.

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3. What is identified in the notes as an important source of industry

information and ‘probably the first contact you should make when
seeking to develop local industry knowledge in relation to hotels and
travel’?

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4. What is identified in the notes as the key to obtaining any information?

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5. Identify four practical ways to obtain industry information.

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6. In relation to the hospitality industry, what do the following stand for?

(A)MICE
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(B)SME

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(C)F&B

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7. List three different business types operating within the broad definition
of the hospitality industry.

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8. List three possible tasks in the F&B department.

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9. Name four departments (other than F&B) that could be found in the
hospitality industry.

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10. Give three examples of natural attractions.

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11. Identify five roles involved in the job of Tour Guide.

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12. List three personal attributes required of employees in the hospitality

industry.

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13. List four factors that combine to produce what is characterized as a

good/acceptable ‘work ethic’.

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14. At a personal/career level identify four topics about your role which you
should capture information on.

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15. What are the three steps that should be followed when asked a question
by a customer that you do not know the answer to?

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16. Answer ‘True’ or ‘False’ to the following statement: In order for what you
have learned to be of some use, you have to put it into practice – you
have to change what you do based on the new knowledge you have
acquired.

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True False
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17. Explain what is meant by the term ‘scope of authority’.

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18. Give three generic examples of how industry knowledge can be used to
enhance workplace performance.

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19. What are the four pieces of basic information you should know about
industries/businesses in your area in order to be able to enhance work
performance?

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