g]kfn 6]lnsd

g]kfn b"/;+rf/ sDkgL lnld6]8

k|fljlws ;]jf, 6]lnsd O{lGhlgol/‹ ;d"x, tx -*_, al/i7 O{lGhlgo/ kbsf] v'Nnf tyf
cfGtl/s k|ltof]lutfTds lnlvt k/LIffsf] kf7\oqmd
kf7\oqmdsf] ?k/]vf M— o; kf7\oqmdsf] cfwf/df lgDgfg';f/ r/0fdf k/LIff lnOg] 5 M
k|yd r/0f M— lnlvt k/LIff k"0ff{Í M— @))
låtLo r/0f M— cGtjf{tf{ k"0ff{Í M— #)
k/LIff of]hgf (Examination Scheme)

!= k|yd r/0f M lnlvt k/LIff (Written Examination) k"0ff{Ë M– @))

kq ljifo k"0ff{Í pQL0ff{Í k/LIff k|0ffnL k|Zg ;+Vof X cÍ ;do
;+:yfut tyf
k|yd !)) $) ljifout !) k|Zg x !) cÍ Ö !)) # 306f
Joj:yfksLo 1fg
ljifout ^ k|Zg x !) cÍ Ö ^)
låtLo ;]jf ;DaGwL !)) $) ljifout – # 306f
@ k|Zg x @) cÍ Ö $)
;d:of ;dfwfg
@= låtLo r/0f M
ljifo k"0ff{Í k/LIff k|0ffnL ;do
cGtjf{tf{ #) df}lvs

b|i6Jo M
1. of] kf7\oqmdsf] of]hgfnfO{ k|yd r/0f / låtLo r/0f u/L b'O{ efudf ljefhg ul/Psf] 5 .
2. lnlvt k/LIffsf] dfWod efiff g]kfnL jf c+u|]hL cyjf g]kfnL / c+u|]hL b'a} x'g]5 .
3. k|yd / låtLo kqsf] lnlvt k/LIff 5'§f5'§} x'g]5 .
4. lnlvt k/LIffdf ;f]lwg] k|Zg ;+Vof / cÍ ef/ oyf;Dej ;DalGwt kq, ljifodf lbO{P cg';f/ x'g ' ]5 .
5. ljifout k|Zgx?sf] xsdf Pp6} k|Zgsf b'O{ jf b'O{ eGbf a9L efu (Two or more parts of a single
question) jf Pp6f k|Zg cGtu{t b'O{ jf a9L l6Kk0fLx? (Short notes) ;f]Wg ;lsg] 5 .
6. ljifout k|Zgdf k|To]s kq÷ljifosf k|To]s v08sf nflu 5'§f5'§} pQ/k'l:tsfx? x'g]5g\ . kl/IffyL{n]
k|To]s v08sf k|Zgx?sf] pQ/ ;f]xL v08sf pQ/k'l:tsfdf n]Vg'kg]{5 .
7. o; kf7\oqmd of]hgf cGtu{tsf kq÷ljifosf ljifoj:t''df h];'s} n]lvPsf] ePtfklg kf7\oqmddf
k/]sf sfg"g, P]g, lgod, ljlgod tyf gLltx? k/LIffsf] ldlteGbf # dlxgf cufl8 -;+zf]w gePsf jf
;+zf]wg eO{ x6fO{Psf jf yk u/L ;+zf]wg eO{_ sfod /x]sfnfO{ o; kf7\qmddf k/]sf] ;Demg'' kb{5 .
8. k|yd r/0fsf] k/LIffaf6 5gf}6 ePsf pDd]bjf/x?nfO{ dfq låtLo r/0fsf] k/LIffdf ;lDdlnt
u/fOg]5 .
9. kf7\oqmd nfu' ldlt M–@)&*.)$.)!

1|Page
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cfGtl/s k|ltof]lutfTds lnlvt k/LIffsf] kf7\oqmd
k|yd kqM ;+:yfut tyf Joj:yfksLo 1fg
v08 -s_ M – ;+:yfut 1fg -$)cÍ_
1. ;+:yfut 1fg
1.1 g]kfn b"/;+rf/ sDkgL :yfkgfsf] p2]Zo, ;+u7gfTds ;+/rgf, sfo{If]q, SWOT
Analysis
1.2 g]kfn b"/;+rf/ sDkgL lnld6]8sf] z]o/ ;+/rgf, vision, mission, goal, objective
& strategy
1.3 g]kfn b"/;+rf/ sDkgL lnld6]8sf] k"g{;+/rgfsf] cfjZostf / cf}lrTo
1.4 g]kfn b"/;+rf/ sDkgL lnld6]8n] k|jfx ug]{ ;]jfsf k|sf/, cjnDjg ul/Psf
k|ljlw, ;f] sf] u'0f:t/, u'0f:t/ lgoGq0f tyf ;]jfu|fxLsf] ;Gt'i6L tyf ;]jfsf]
d"No lgwf{/0f ;DjGwL Joj:yf
1.5 cGo b"/;+rf/ ;]jf k|bfos ;+:yfx?;+usf] k|ltikwf{, r'gf}TfL tyf efjL sfo{lbzf
1.6 g]kfn b"/;+rf/ k|flws/0fsf] :yfkgf, nIo, p2]Zo, sfo{x? / lgodgsf/L e"ldsf
1.7 g]kfndf ;fj{hlgs ;+:yfgsf] cfjZostf, p2]Zo, :jfoQtf, pQ/bfloTj, ;d:of
/ r'gf}tL
1.8 ;+:yfut ;'zf;gsf] cjwf/0ff / sDkgLsf] ;+:yfut ;'zf;gsf] cj:yf
1.9 cfjlws of]hgfdf ;+rf/ If]q
1.10 g]kfn b"/;+rf/ sDkgL / g]kfn ;/sf/ tyf ;Dj4 lgsfox? ;+usf] ;DjGw /
;dGjo
2. b"/;~rf/ ;]jf ;DaGwL gLlt
2.1 b"/;~rf/ gLlt, @)^)
2.2 ;"rgf tyf ;~rf/ If]qsf] lb3{sflng gLlt, @)%(
2.3 ;"rgf k|ljlw gLlt, @)^&
2.4 /]l8of] lkm|Sj]lG; gLlt, @)^(
2.5 VOIP sf] lgodg ;DaGwL laBdfg Joj:yf (Call Bypass, Grey market of VOIP)

3. ;+ljwfg / ;Dj4 sfg'gx?

3.1 g]kfnsf] jt{dfg ;+ljwfgsf] df}lns xs / st{Ao, gLlt tyf bfloTj, /fHosf
lgb]{zs l;åfGt
3.2 b"/;+rf/ P]g, @)%# tyf b"/;+rf/ lgodfjnL, @)%$
3.3 g]kfn b"/;+rf/ sDkgL lnld6]8sf] k|jGwkq / lgodfjnL
3.4 g]kfn b"/;+rf/ sDkgL lnld6]8sf] sd{rf/L ljlgodfjnL, @)&*
3.5 g]kfn b"/;+rf/ sDkgL lnld6]8sf] cfly{s ljlgodfjnL, @)&!
3.6 ljB'tLo -On]S6«f]lgs_ sf/f]af/ P]g, @)^#
3.7 e|i6«frf/ lgjf/0f P]g,@)%(
3.8 sDkgL P]g, @)^#
3.9 cfaZos ;]jf ;~rfng P]g, @)!$
3.10 ;'zf;g -Joj:yfkg tyf ;~rfng_ P]g, @)^$
3.11 Nepal Engineering Council Act, 2055; and regulations, 2056

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cfGtl/s k|ltof]lutfTds lnlvt k/LIffsf] kf7\oqmd
v08 -v_ M – Joj:yfkg -^)cÍ_
4. General Management
3.1 Modern approaches to management
3.2 Motivation, Leadership, Control, Coordination and Team work
3.3 Role of manager and managerial functions
3.4 Managerial decision making and problem solving
3.5 Managing Work Force diversity
3.6 Succession Planning
3.7 Quality management & TQM techniques
3.8 Corporate planning, strategic management & corporate social
responsibility
3.9 Forces of organizational change
3.10 Resistance to change & overcoming the resistance to change
3.11 Concept and characteristics of organizational development
4 Management Information System.
4.1 Information and decision making.
4.2 Role and importance of MIS.
4.3 Managers and environment.
4.4 Management as a control system.
4.5 System view of business.
4.6 Impact of information system in the organization and the society.
4.7 MIS a tool for management process.
5. Application of Information Technology (IT) in office management
5.1 Basic knowledge of IT
5.2 Role of IT in employee and organizational performance
5.3 Use of IT in Nepal Telecom HRM and accounting system
5.4 ERP(Enterprise Resource Planning)
6. Marketing & Customer Care
6.1 Role of Advertising and Promotion in Marketing
6.2 Electronic Media
6.3 Customer Attraction, Satisfaction and Retention
6.4 Customer Relation, Communication skills, Interpersonal Relations
7. Project Management and Project Evaluation
7.1 Project concept, objectives, project implementation schedule, project
implementation alternative solutions, and project leadership.
7.2 Preparation of cost estimate and budget, variation in project cost,
opportunity cost concept, incremental cost and revenue analysis, cost
benefit analysis, present value of project cost, Internal Rate of Return,
Average Rate of Return on Investment, Net worth, cost of capital.
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cfGtl/s k|ltof]lutfTds lnlvt k/LIffsf] kf7\oqmd

8. Risk Management
8.1 Concept, Identification and Measurement
8.2 Types of risks (Business, Project, System, Market)
8.3 Risk Analysis and risk factors
8.4 Techniques of managing risks
8.5 Emergency management

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v08 -s_ M – -%)cÍ_
1. Services

1.1 Introduction
1.1.1General concept on National Telecommunication Planning
1.1.2Importance of Telecommunication in National development
1.1.3Social & Cultural aspects of Telecommunication
1.1.4Relevance of global information network
1.1.5Global trends in Telecom Development
1.1.6Convergence of Services and Technologies

1.2 Telecom Services

1.2.1Services demand & supply status in Nepal & SAARC Region
1.2.2Services' Forecasting Methods
1.2.3Key Performance Indicators of Services from Consumers
Perspective
1.2.4Telecommunication system analysis and planning
1.2.5Numbering Plan
1.2.6Telecom Services' Charging & Billing Systems
1.2.7Telecom business support systems (BSS)
1.2.8VAS in telecom
1.2.9Point of Interconnection & Interconnection services
1.2.10Mediation services

2. Technologies

2.1 Telecommunication Systems and Engineering Design

2.1.1Wireless systems
2.1.1.1 Satellite Communication
2.1.1.2 Microwave/Ultra High Frequency (UHF)
2.1.1.3 Cellular (GSM, CDMA, LTE)
2.1.1.4 Emerging technologies
2.1.2Wireline systems
2.1.2.1 PSTN
2.1.2.2 Optic fiber
2.1.2.3 LAN, WAN, MAN
2.1.2.4 Broadband Cable
2.1.2.5 Copper cable network

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2.2 Voice systems
2.2.1TDM based Transmission and Switching systems
2.2.2Multiplexing techniques
2.2.3Signaling & protocols
2.2.4Alerting & supervision
2.2.5Call traffic engineering (Erlang, grade of service, jitters, routing)
2.2.6Network optimization
2.3 Data systems
2.3.1IP Transmission systems
2.3.2Digital Multiplexing
2.3.3Broadband technologies –XDSL, ATM, SONET
2.3.4VoIP, IPTV
2.3.5Wireless broadband- WiMAX, Wi-Fi, Hotspot.2, EVDO,
WCDMA, LTE
2.3.6FTTH, EPON, GPON
2.4 Internet system
2.4.1Internet and World Wide Web, Web .2, Web.3
2.4.2Protocols used in network and applications
2.4.3IPV4, IPV6
2.4.4Privacy and security issues
2.5 Digital Networks
2.5.1Architecture
2.5.2Network components
2.5.3Framing-E1, STM
2.5.4Channelization and signaling
2.5.5Digital voice and video
2.5.6Packet and Switched services-ATM, xDSL,
2.5.7Encryption and security issues
2.6 Radio spectrum management
2.6.1Spectrum management principles & Pricing
2.6.2National spectrum management policies
2.6.3Equipment Authorization and monitoring
2.6.4Spectrum measurements and monitoring
2.6.5General methodology for approval of transmitting and radiating
equipment
2.6.6Engineering spectral analysis and interference resolving
2.7 Power supply system
2.7.1Basic Power supply in telecommunication
2.7.2Basic rectifier principle, Type of rectifiers
2.7.3Basic Generator principles
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2.7.4Solar power system
2.7.5Battery Technologies, Power System
2.7.6Environmental Control Systems: air-condition, humidifier/
dehumidifier
2.7.7Backup Power & Load shedding management
2.7.8Alternative energy
2.7.9 Earthing, lightening Arrestor / Surge protection
2.7.10Green energy in telecom
2.7.11Emerging Technologies
v08 -v_ M – -%)cÍ_

3. Operation, Maintenance & Quality Assurance in Telecom Network &

Service

3.1 Network & service quality

3.1.1Network Availability
3.1.2Traffic Analysis & Monitoring reports
3.1.3Network performance indicator
3.1.4Development of efficiency indicators for operators
3.1.5Quality of service in telecom services (basic telecom, mobile
service, internet and VAS)
3.1.6Number portability and its scope in service delivery
3.1.7Telecom infrastructure sharing, principles, impact, benefits,
readiness in Nepal

3.2 Operation& Maintenance

3.2.1 Structure for O&M, monitoring and support
3.2.2 Setting Objectives and key Indicators for O&M
3.2.3 Operation Support Systems (OSS)
3.2.4 Trouble ticketing, escalation of maintenance services
3.2.5 Safety and Maintenance of Telecom Networks
3.2.6 Fault analysis
3.2.7 Typical fault rates of network components & power equipments
3.2.8 Spares dimensioning basis & Inventory Control
3.2.9 Network operation centre- its role and importance
3.2.10Customer Care Centers and its role& importance
3.2.11Managed service outsourcing in telecom sector
3.2.12Preventive & corrective maintenance

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4. Information Systems Management
4.1 Types of information Systems, their importance in Telecom
Sector
4.1.1 Management Information System
4.1.2 Decision Support System
4.1.3 Executive Information System
4.1.4 Enterprise Resource Planning (ERP) System
4.1.5 Database Management System

4.2 Information Security: Detection and Protection

4.2.1 Intrusion Detection Systems and approaches for defending
4.2.2 Types of Malicious software and defending against them
4.2.3 Information Security Policy and role of Information Security
Officer

4.3 Business Analytics in Telecom Industry

4.3.1 Business Intelligence and its variances
4.3.2 Data model for Telecom Business

4.4 Data center management

4.4.1 Types of data centers
4.4.2 Major components of data center (power, air condition,
building management system)
4.4.3 Low density and high density server racks
4.4.4 Data Warehouse and Data Mart
4.4.5 Cloud computing: Architecture & services- IaaS, SaaS, PaaS,
DaaS

5. Telecom Development Organizations, Regulators and Operators

5.1 International Agencies : ITU, APT, WTO - their major roles and
relations with telecom operators, Network Readiness Index,
Digitization Index
5.2 UAO, USO, USF
5.3 Telecom regulations : Regulatory Objectives, Sector Reform
Initiatives in Nepal
5.4 Major National Telecom Operators: Their Services and market Shares
Comparative strengths and weaknesses

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