System Programming for Merlin Magix

At the operator's console, press "menu", and then press the button next to "sys program" and then "start" to begin programming. Use the
blank buttons ("soft keys") to make selections. All procedures show below are done from this point, where "system Programming" appears
on the top line of your screen.

Change phone system time (daylight savings time changes): Change Labels (names appearing on display phones:
1. Select "system"
2. Select "time" 1. Press "more" (right arrow)
3. Press backspace to delete time shown 2. Select "labels"
4. Type correct time using military time (i.e. 0800 for 8:00 3. Select "directory"
a.m., 1500 for 3:00 p.m.) 4. Select "extension"
5. Press "enter" to accept and save; then press "exit" to exit 5. Enter number of extension to change
6. Backspace to erase existing name
Change phone system date (leap year): 7. Remove plastic covers from line & feature buttons and turn
the white sheets over. Use screen buttons for letters A-F and
1. Select "system" line/feature buttons for letters G-Z.
2. Select "date" 8. Press enter to save. Repeat as needed. Press "exit" to quit.
3. Press backspace to delete date shown
4. Type new date in the format YYMMDD (year, month, day) Add System Speed Dial Numbers (can be used by all):
6. Press "enter" to accept and save, then press "exit" to exit
1. Press "more" (right arrow)
Backup programming changes: 2. Select "labels"
3. Select "directory"
1. Select "system" 4. Select "system"
2. Select "backup/restore" 5. Enter 3-digit code for 1 st telephone number (600-729)
3. Select "manual backup" 6. Type name using process described above (Changing
4. Select unused backup (with .xxxx) or use oldest backup date Labels, step #7)
5. Accept new title with today's date 7. Enter phone number, including 9 for outside line if needed
6. After system completes backup, press "exit" to exit 8. Select yes or no to determine whether phone # displays
when dialed
Restore programming after extended power outage: 9. Enter next 3-digit code to continue or press "exit" to quit

1. Select "system" Changing Restrictions on Specific Extensions

2. Select "backup/restore"
3. Select "restore" 1. Select "extensions"
4. Select "autoback.1" unless you have backed up the system 2. Select "restrictions"
since last Sunday (otherwise, select most recent backup) 3. Enter extension to be changed
5. System shuts down and comes on line with settings restored 4. Select one of the following:
1. Unrestricted - can call anywhere
Renumber extensions (swapping two office phones): 2. Outward restricted - can only call within your system
3. Toll restricted - can only call within your area code
1. Select "system renumber" 5. Select "enter" to save changes
2. Select "single" 6. Enter next extension or press "exit" to quit
3. Select "extensions"
4. When prompted for "old extension", enter number of 1 st Making Exceptions to Restrictions
extension to be swapped & press "enter"
5. When prompted for "new extension", enter an extension not 1. Select "tables"
currently used, (i.e. if swapping extension 105 and 106, 2. Select "Disallow" to restrict an extension from calling a
renumber 105 to 199) & press "enter" specific prefix, area code or telephone number or select
6. Select "extensions". When prompted for "old extension", "AllowList" to enable a restricted extension to call a specific
enter number of 2 nd extension & press "enter" prefix, area code or telephone number
7. When prompted for "new extension", enter original number 3. Enter list and entry number (see planning forms)
of 1 st extension (i.e. 105) & press "enter" 4. Enter specific prefix, area code or telephone number
8. Select "extensions". When prompted for "old extension", 5. When finished building list, select "AllowTo" or
enter temporary number from step 5 & press "enter" "DisallowTo" as appropriate
9. When prompted for "new extension", enter original number 6. Enter number of list to be assigned (from step 3)
of 2 nd extension (i.e. 106) & press enter if done or next if 7. Enter extension(s) to be assigned to list
there are more extensions to be swapped (repeat steps 4-9) 8. Select enter to save changes or delete to remove an
10. When finished, press "exit" to exit programming extension from the list
11. Unplug and swap telephones. Labels and personal speed 9. repeat steps 7 and 8 as needed.
dial numbers will stay on appropriate phones. 10. Press "exit" to quit
 Changing number of rings before voice mail picks up a call
Creating a "Phantom" Mailbox (voicemail w/ no phone): ("Cover Delay"):
This is a four-step process, of which the 1 st three are
accomplished at the operator's console. In short, you must first 1. Select "extensions"
renumber a digital adjunct into an extension range you want to 2. Press "more" (right arrow) twice
use. (Note: This procedure only works on systems with digital 3. Select cover delay
telephones.) The second step requires adding that new number to 4. Select group cover
the voice mail cover group, and the third involves creating a label 5. Enter extension to be changed
which will be seen on display phones. The fourth step is the 6. Type number of rings desired (1-9)
actual creation of the voice mailbox, which is accomplished by 7. Select "enter" to save change
logging in as system administrator in your voice mail system, 8. Repeat as needed, when finished press "exit" to quit
and can be done from any telephone. programming

Renumbering digital adjuncts: Changing number of rings before another extension designated as
1. Select "system renumber" "primary cover" begins ringing:
2. Select "single"
3. Select "adjuncts" 1. Select "extensions"
2. Press "more" (right arrow) twice
4. Enter 1 st adjunct number (see planning forms or press 3. Select cover delay
"inspect" to inspect for available numbers)
4. Select primary cover
5. Enter the number you want to use 5. Enter extension to be changed
6. Press "enter" to make change 6. Type number of rings desired (1-9)
7. Repeat as needed, then press "exit" a couple of times until 7. Select "enter" to save change
you return to where "system programming" is on top line 8. Repeat as needed, when finished press "exit" to quit
programming
Adding new numbers to voice mail coverage:
1. Select "extensions" Creating a Paging Group:
2. Press "more" (right arrow) You can page all phones by picking up the handset and dialing
3. Select "group cover" 799. This automatically activates all speakerphones. Use this
procedure to create a smaller group of extensions (i.e. sales or
4. Enter number of voice mail cover group (see planning
service) that will receive a voice intercom announcement.
forms, typically voice mail is group 30)
5. Enter the extension you wish to add to coverage by typing 1. Select "extensions"
the number and pressing "enter" 2. Select "more" (right arrow)
6. Repeat as needed, then press "exit" a couple of times until 3. Select "group page"
you return to where "system programming" is on top line 4. Enter extension of new paging group. Available groups are
typically 793-798 (see system planning forms). Press
Creating new label for phantom mailbox: "enter" to continue.
1. Press "more" (right arrow) 5. Enter extensions you want to add to this group, pressing
2. Select "labels" "enter" after each extension number you add.
3. Select "directory" 6. Repeat as needed, press "exit" when finished to exit
4. Select "extension" programming
5. Enter number of new extension
6. Enter new name (see "Change Labels, step #7) and press Note: To modify an existing paging group, follow steps 1-2; at
"enter" to save step 3 enter the number of the group you wish to change (see
7. Repeat as needed, then press "exit" to exit programming planning forms) and press "enter". To remove an extension from
the group, enter the extension number and press "delete" or
Creating new mailbox follow steps 4-5 to add members.
1. Dial into your voice mail and log in as system administrator
(typically extension "0"). After entering your password, Allowing an extension to transfer "outside to outside"
press "9"
2. Press "2" to administer extensions Use this procedure to allow an extension to transfer a call from
3. Enter extension of new mailbox outside the system to another telephone, also outside the system.
4. Following prompts, indicate whether there is a telephone To prevent the potential for toll fraud, this allowance should be
associated with this mailbox. granted most sparingly.
5. Refer to "Merlin Messenging" cheatsheet to add name to
mailbox and modify mailbox to meet needs. 1. Select "extensions"
6. When finished modifying mailbox, press **9 to exit Merlin 2. Press "more" (right arrow) twice
Messenging programming. 3. Select "trunk transfer
4. Enter extension number
5. Select "enter" to save. Repeat as needed.