Universidad de Guadalajara 1

Guía estudio Ingeniería Industrial

STUDY GUIDE

INDUSTRIAL ENGINEERING

BASED ON THE EGEL-IINDU GUIDE

UNIVERSITY OF GUADALAJARA

GENERAL COORDINATION OF UNIVERSITY

SERVICES
MASI HÉCTOR ALBERTO CAMACHO HERNANDEZ

CONTENT
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Introduction, 4

General structure of the guide by areas and sub-areas, 4

A Work study, 5

A Contents, 5

A Reagents, 6

A Bibliography, 9

B Supply chain management, 10

B Contents, 10

B Reagents, 12

B Bibliography, 17

C Project formulation and evaluation, 18

C Contents, 18

C Reagents, 20

C Bibliography, 23

D Productive systems, 25

D Contents, 25

D Reagents, 27

D Bibliography, 32

E Industrial management, 33

E Contents, 33

E Reagents, 35

E Bibliography, 39

F Annexes, 41
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F Arguments, 41

F Answers, 50

F Compendium of Recommended Bibliography, 51

F Leagues of interest, 51

INTRODUCTION
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The objective of this guide is to provide industrial engineering graduates with a reliable source of
information for the successful application of the EGEL-IINDU (CENEVAL) exam.

GENERAL STRUCTURE OF THE GUIDE BY AREAS AND SUB AREAS

Area and Sub area Reagents

A Work study
A.1. Design and measurement of work 8
A.2. Ergonomics and hygiene and industrial safety 5
B Supply chain management
B.1. Forecasting models 4

B.2. Capacity planning 7

B.3. Inventory Management 4
B.4. Production and logistics management 6
C Project formulation and evaluation
C.1. Market analysis 5
C.2. Project feasibility study 6
C.3. Analysis of the feasibility of the projects 5
D Productive systems
D.1. Process engineering 8
D.2. Facility design and productivity measurement 6
D.3. Manufacturing systems 5
D.4. Maintenance and material handling systems 4
E Industrial management
E.1. Strategic planning 6
E.2. Human capital management 5
E.3. Total Quality Management 8
total 92
Structure based on the EGEL –IINDU guide (2012)

TO WORK STUDY
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TO CONTENTS

To 1. Design and measurement of work

This subarea aims to measure whether the supporter is capable of:

 Perform analysis of current work operations through process, operations, route, man-
machine and bimanual flow diagrams
 Design proposals for the improvement of methods through graphic and numerical
representations
 Implement the proposed method in the work areas considering the necessary resources
 Evaluate the results of the application of the proposed improvements by analytical
methods (productivity, efficiency and effectiveness indices)
 Determine the normal time in operations under normal conditions, through the study of
timed times, work sampling and predetermined times
 Prepare the study of worker concessions (supplements) applicable in the calculation of
"standard time"

To 2. Ergonomics and hygiene and industrial safety

 This subarea aims to measure whether the supporter is capable of:

 Diagnose conditions current working conditions through ergonomic principles
(anthropometric and environmental working conditions)
 Diagnose the impact of the production system on the environmental conditions, health
and energy savings of the process
 Propose improvements to the production system that promote the sustainability of the
process
 Diagnose the risk factors that impact the safety, hygiene and health of the worker, under
current standards
 Propose safety, hygiene and health programs applicable to a process

TO REAGENTS
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A.1. Design and measurement of work

Read the following case and answer questions 1, 2 and 3.

An operator is assigned three machines. The machining time per piece is 0.50 hours. The
maintenance time is .10 hours and the productive time of each machine is .80 hours.

1. The average machining time per piece is:

A) 0.85 hours
B) 0.80 hours
C) 0.75 hours
D) 0.70 hours

2. The average number of pieces per hour they can produce is

A) 1 piece per hour

B) 2 pieces per hour
C) 3 pieces per hour
D) 4 pieces per hour

3. If the labor cost is $10.00 per hour and the machine cost is calculated at $15.00 per hour. The
cost per piece produced is:

A) $12.25
B) $13.00
C) $13.75
D) $14.50

4. In the domino theory for the sequence of an accident, five steps are considered: Lack of control,
________, immediate causes, ________, injury.

A) Accident - death
B) Fundamental causes - death
C) Root causes - accident
D) Accident – prevention

Read the following case and answer questions 5 and 6.

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An analyst has carried out a time study on a product that requires three operations, obtaining the
following results:

Operation TO b c
Average time 0.36 0.41 0.58
(minutes)
Performance 0.95 0.90 0.95

5. The normal time of the product is:

A) 0.439 minutes
B) 0.450 minutes
C) 1,350 minutes
D) 1,262 minutes

6. If only the basic clearance is considered, the standard time per product is:

A) 1.2620 minutes
B) 1.3755 minutes
C) 1.3500 minutes
D) 1.4715 minutes

7. An analyst has obtained the following data in an MTM -1 study. Calculate the process time in
seconds.

Left hand TMUS TMUS Right hand

R30B 25.8 16.70 R28A
G1A 2.0 3.5 G1B
M30C 30.7 25.5 M28A
RL1 2.0 10.6 T.A.
0 RL2

A) 2.1780 seconds
B) 2.0268 seconds
C) 2.5416 seconds
D) 2.1024 seconds

8. In a company, the bottleneck process lasts 30 minutes per piece and this process has five
machines. If the company works 48 hours, calculate its production capacity per week.
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A) 450 pieces
B) 460 pieces
C) 470 pieces
D) 480 pieces

A.2. Ergonomics and hygiene and industrial safety

9. Ergonomics facilitates the supervision task considering a work supervision model of 4 factors:
Personal, environmental, ________, ________.

A) Lighting - organizational
B) Experience - organizational
C) Supervision - organizational
D) Task – organizational

10. In designing workplaces, the aspects to consider are: personality, ________, sex, ________.

A) Hierarchy - territoriality
B) Hierarchy – own space
C) Age - territoriality
D) Age – own space

11. It is the production that is carried out periodically where the characteristics of the product
change.

A) Batch production
B) Unit production
C) Production by variable cycles
D) Serial production

12. A condition has been observed in a process at a metalworking company. This condition can
cause permanent partial disability. Furthermore, it is considered that a mishap may occur
immediately or within a short period of time. Determine the RAC risk code.

A) Minor
B) Moderate
C) Serious
D) Imminent danger

13. A worker is exposed to noise in a plant. The following readings were analyzed. Calculate the
noise dose to which the worker is exposed.

Schedule Decibels
8:00 am to 9:00 am 86
9:00 am to 11:00 am 84
11:00 am to 12:00 pm 81
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12:00 pm to 1:00 pm 101

1:00 pm to 4:00 pm 75

A) 75%
B) 80%
C) 85%
D) 90%

1+2+1+1 = 5
D = 100 (1/13.9 + 2/18.4 + 1/27.9 + 1/1.7)
D = 100 (0.071 + 0.108 + 0.035 + 0.588)
D = 80.2%

TO BIBLIOGRAPHY

Basic

Asfahl, Ray. (2000). Industrial safety and health. Mexico. Pearson education.

Niebel, Benjamin. (2009). Industrial engineering, methods and standards. Mexico. McGraw-Hill.

Ramirez, Cesar. (1999). Ergonomics and productivity. Mexico. Limusa.

Complementary

Chiavenato, Idalberto. (2000). Human resources management. Mexico. McGraw-Hill.

Maynard. (2008). Industrial engineer's manual. Mexico. McGraw-Hill.

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B SUPPLY CHAIN MANAGEMENT

B CONTENTS

B 1. Forecasting models

This subarea aims to measure whether the supporter is capable of:

 Analyze the available historical information to select the ideal forecast model (with trend,
exponential smoothing, moving average, seasonality)
 Determine the model parameters to obtain the reliability of the forecast (proposes
number of parameters, estimates parameters, evaluates reliability, makes adjustments)
 Calculate the demand forecast using the model obtained

B2. Capacity planning

This subarea aims to measure whether the supporter is capable of:

 Determine gross production requirements based on demand forecast

 Plan the production capacity of the system considering capacity management strategies
(subcontract, extra shifts, accumulate inventories, not meeting demands)
 Schedule the supply of inputs according to the capacity of suppliers and facilities
 Schedule distribution capacity considering viable options
 Determine the net production requirements (master production plan) according to the
elements considered

B 3. Inventory Management

This subarea aims to measure whether the supporter is capable of:

 Identify supply alternatives (supply sources, supplier development and supply chain) to
choose the most appropriate one for the system
 Define the supply model (MRP, JIT, inventory systems) that satisfies the requirements of
the production system
 Determine the optimal inventory model (continuous review or periodic review) through
quantitative techniques
 Estimate the appropriate parameters for the model (reorder point, economic lot size,
order period)

B 4. Production and logistics management

This subarea aims to measure whether the supporter is capable of:

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 Select production systems based on the characteristics of the product or service, market,
technology (push, pull, lean manufacturing)
 Prepare line balancing proposals according to the workloads of the production chain
 Propose an MRP (materials requirement planning) appropriate to the conditions of the
production system
 Propose a CPM (Materials and Capacity Planning) appropriate to the conditions of the
production system
 Determine the elements of the distribution chain to satisfy market demand (productive
plants, warehouses, points of sale, collection centers)
 Determine the location of the facilities (plant, warehouses, offices, points of sale) for the
best distribution of the product
 Define the transportation mode and route that guarantees the desired level of service at
the minimum cost

B REAGENTS

B.1. Forecasting models

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14. Which method is characterized by depending on managerial judgment and does not use a
specific model?

A) Causal
B) Time series
C) Qualitative
D) Indicators

15. The qualitative forecasting method is recommended to make decisions in operations in the
area of:

A) Process design
B) Aggregate planning
C) Programming
D) Inventory management

Read the following case and answer 16 and 17.

A copier company has counted the number of daily calls requesting repair or maintenance of one
of its equipment.

Day Calls
1 92
2 127
3 105
4 164
5 133
6 111

16. Prepare a three-period moving average forecast. What is the trend of the data?

A) 23
B) 23.4
C) 34 avg(654)=136, avg(543)=134, avg(432)=132, avg(321)=108…….. total-pron.=164-108=56,
133-132=1, 111-134=-23 /: 56+1-23=34
D) 34.4

17. If a weighted moving average is calculated for three periods using the weights w 1 = .5, w 2 = .3
and w 3 = .2 If we give priority to the trend. Which forecast should be chosen?
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A) With the data we have, we cannot choose

B) Both forecasts have the same trend
C) The weighted moving average forecast
D) The moving average forecast

B.2. Capacity planning

18. It is the quantity of product or service that can be obtained in a certain productive unit during
a certain period of time.

A) Specification
B) Process
C) Forecast
D) Capacity

19. It is one of the three typical reaction activities in terms of increases in capacity that have been
defined, reflecting a situation where capacity exceeds demand.

A) Flat strategy
B) Expansionist strategy
C) Conservative strategy
D) Intermediate strategy

Read the following case and answer 3 and 4.

A company must decide the capacity of its new facilities considering an eight-year business
horizon. The marketing department has associated the following probabilities at four and eight
years.

Four years Eight years

40% high demand 80% high demand
20% low demand
60% low demand 70% high demand
30% low demand

20. Based on the assigned probabilities, how is demand expected to behave?

A) It will start low and stay that way

B) It will start low and become high
C) It will start discharged and stay that way
D) It will start high and become low

21. The company has determined the possible profits to determine the size of its plant. If you build
a large plant and the demand is high during the eight years you will not do anything about it and
you will earn 70,000 pesos. If, on the other hand, demand drops after eight years, prices will
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decrease and you will earn 48,000 pesos. If demand is low at first and rises later, you will double
shifts and earn 40,000 pesos. If demand is low and is maintained, prices will decrease and you will
lose 18,000 pesos.

If you build a medium-sized plant and demand is high during the eight years, you will not do
anything about it and you will earn 56,000 pesos. If, on the other hand, demand drops after eight
years, prices will decrease and you will earn 34,000 pesos. If demand is low at first and rises later,
you will double shifts and earn 60,000 pesos. If demand is low and is maintained, prices will
decrease and you will lose 4,000 pesos. Based on the total expected profit, determine the size the
plant should have and what action to carry out.

A) Medium company – double shifts

B) Medium company – lower prices
C) Large company – lower prices
D) Large company – no decision tree…

22. It is the set of several related mathematical techniques used to allocate limited resources
among competing demands in an optimal manner.

A) Transportation method
B) Critical path method
C) Linear programming
D) Waiting line

Read the following case and answer 23 and 24

A manufacturing plant wants to optimize the manufacturing of two of its products. Product A
requires 4 hours of machining and 4 hours of detailing while product B requires 3 hours of planing
and 8 hours of detailing. The total machine hours available for machining is 120 hours, for planing
it is 60 hours and for detailing it is 240 hours. The profit for product A is $100 per unit and product
B is $125 per unit.

23. The objective function that describes this problem can be written as:

A)Z = 100A + 125B

B) Z = 100B + 125A
C) Z = 100A + 100B
D) Z =125A + 125B

24. Calculate the optimal combination that maximizes profit.

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A) 30 pieces of A and 0 pieces of B

B) 20 pieces of A and 20 pieces of B
C) 30 pieces of A and 15 pieces of B
D) 0 pieces of A and 20 pieces of B

B.3. Inventory Management

25. In the desire to reduce the size of a company by eliminating office staff, it is an effect called

A) Outsourcing
B) Production
C) Supply chain
D) Inventory

26. It is the ongoing relationship that involves a commitment over an extended period of time that
requires an exchange of information and an understanding of the risks and rewards of the
relationship.

A) Just in time
B) PDCA
C) Strategic alliance
D) Material flow

27. The characteristics to consider about just-in-time purchasing are: Suppliers, ________,
________, and Dispatch.

A) Quantities - Quality
B) Operations - Quality
C) Quantities - Freight
D) Operations - Freight

28. A company has an annual demand of 3,500 pieces, a cost per order of $300 pesos and a
maintenance cost of $50 pesos annually. Calculate the optimal order quantity.

A) 200
B) 205
C) 210
D) 215

B.4. Production and logistics management

Read the following case and answer 1 and 2

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A company manufactures a product A. This requires 2 parts of B and 3 parts of C. In turn, each part
of B requires 1 part of D and 2 parts of E and each part of C requires 2 parts of D and 2 parts of F.

29. How many parts of D are required to make 150 products A?

A) 1500
B) 1200
C) 900
D) 300

30. Calculate the time it takes to produce the 150 pieces of product A if it takes 1 week to produce,
B takes 2 weeks, C takes 2 weeks, D takes 3 weeks, E takes 1 week, and E takes 1 week to produce.
F 1 week.

A) 2 weeks
B) 10 weeks
C) 3 weeks
D) 6 weeks

Read the following case and answer 3 and 4

A company wants to bring a new product to the market for which it has defined the following
project:

Activity Predecessor Normal Critical Normal Cost Critical Cost

Duration Duration
TO - 5 months 3 months 10,000 20,000
b - 4 months 2 months 14,000 20,000
c TO 4 months 2 months 32,000 40,000
d b 3 months 2 months 13,000 10,000

31. Calculate the critical path of the project

A) 9 months
B) 7 months
C) 8 months
D) 16 months

32. Yes Reduce the project by 2 months for the smallest increase in cost. What activity needs to be
accelerated?
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A) Activity B
B) Activity C
C) Activity D
D) Activity A

33. It is defined as the time-phasing plan that specifies when the firm plans to build each end item.

A) Production master schedule

B) Planning of material requirements
C) Resource planning
D) computer integrated manufacturing

34. Advantages of a pure project are considered.

1. The manager has full authority over the project

2. A team member can work on multiple projects
3. Communication lines are cut
4. Technical expertise is maintained within each area
5. Decisions are made quickly

A) 1, 2 and 3
B) 1, 2 and 4
C) 1, 3 and 5
D) 2, 4 and 5

B BIBLIOGRAPHY

Basic

Chase, Richard. (2000). Production and operations management. Colombia. McGraw-Hill

Dominguez, José. (1997). Operations management. Spain. McGraw-Hill.

Schroeder, Roger. (1992). Operative administration. Mexico. McGraw-Hill.

Complementary

Gutiérrez, Humberto. (2010). Total quality and productivity. Mexico. McGraw-Hill.

Maynard. (2008). Industrial engineer's manual. Mexico. McGraw-Hill.

Steiner, George. (2000). Strategic planning. Mexico. CECSA.

C PROJECT FORMULATION AND EVALUATION

C CONTENTS
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C 1. Market analysis

This subarea aims to measure whether the supporter is capable of:

 Diagnose market sectors related to suppliers, distributors, consumers and competitors, to

determine the characteristics of the product (good or service)
 Establish opportunities for goods and services to satisfy specific market needs, taking into
account the real demand for the product, its price and the income of the population,
among other socio-econometric indicators.
 Identify the microeconomic and macroeconomic variables relevant to the incorporation of
a product into the consumer market
 Determine the optimal size and location of the facilities, equipment, financing and type of
organization required by the project, considering the availability and cost of supplies for
the production of goods and services.
 Identify the regulatory and legal framework that is required for the correct operation of
the project

C2. Project feasibility study

This subarea aims to measure whether the supporter is capable of:

 Analyze the economic variables identifying their influence on the cost-benefit of the
product
 Establish the indicators that are analyzed to evaluate the feasibility of the project
 Analyze the financial variables that influence the formulation of the project
 Determine project capital costs for product development (initial investment budget)
 Economically evaluate the project through economic engineering techniques (net present
value, internal rate of return and recovery time of the initial investment)

C 3. Analysis of the feasibility of the projects

This subarea aims to measure whether the supporter is capable of:

 Analyze the sensitivity of the project for the company in a relevant economic context
 Define the social impact of the project considering political, social and cultural factors
 Define the ecological impact of the project taking into account sustainable development
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 Propose financing alternatives for the implementation of the project

 Establish a monitoring and control system in order to schedule project implementation
activities

C REAGENTS

C.1. Market analysis

35. Due to their nature and use, the products and services that are acquired by specialty can be:

A) Cemeteries
B) Wines
C) Novel articles
D) Medical service
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36. A product has a production of 10,000 tons. It imports 3,000 tons and exports 2,000 tons.
Calculate apparent national consumption.

A) 11,000 tons
B) 12,000 tons
C) 13,000 tons
D) 14,000 tons

37. A lubricant company investigates the oil usage habits of its customers. To do this you must
determine the sample size. The annual oil consumption is 8 liters with a variation of 0.250 liters. If
you want to have a confidence level of 95% and the standard deviation is three sigma. Calculate
the sample size.

A) 493 surveys
B) 513 surveys
C) 533 surveys
D) 553 surveys

38. This type of supply is characterized because the market is dominated by only a few producers.

A) Competitive offer
B) Oligopolistic supply
C) Free market supply
D) Monopoly offer

39. The channel for the popular consumer product where the consumer goes directly to the
factory to buy products is:

A) Producer – wholesaler – retailer

B) Producer - Consumer
C) Producer – distributor – user
D) Producer – retailer – consumer

C.2. Project feasibility study

Read the following case and answer questions 1 and 2.

A project requires an initial investment of $100,000 pesos. This promises an income of $72,600
pesos in two years and $87,846 pesos in 4 years. The inflation interest rate is 20% annually.

40. Calculate Net Present Value

A) $220,000
B) $120,000
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C) $100,000
D) $20,000

41. If it has a 5-year salvage value of $32,210.20 pesos in the fifth year. Calculate the new net
present value.

A) $40,000
B) $45,000
C) $50,000
D) $55,000

42. They measure the company's ability to meet its short-term payments.

A) Profitability rate
B) Activity rates
C) Leverage ratios
D) Liquidity ratios

43. The rate of return is the net result of a large number of policies and decisions. It is composed
of the factors: profit margin rate on sales, ________, rate of return on the company's net value.

A) Ratio of total debt to total assets

B) Total asset turnover
C) Return on total assets
D) Current rate

Read the following case and answer 5 and 6.

A company shows the following financial analysis:

Concept Amount
current assets $153,000.00
Boxes and banks $80,000.00
Inventories $42,500.00
Current liabilities $85,000.00
Accounts payable $63,500.00
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44. Calculate the company's ability to meet its short-term obligations.

A) 1.6
B) 1.8
C) 2.0
D) 2.2

45. Calculate the company's ability to pay its short-term obligations without resorting to the sale
of inventory.

A) 0.9
B) 1.1
C) 1.3
D) 1.5

C.3. Analysis of the feasibility of the projects

46. It is the acquisition of all fixed or tangible and deferred or intangible assets to start operations
of the company, with the exception of working capital.

A) Schedule of activities
B) Financial cost
C) Initial investment
D) Amortizations

47. A desk has been purchased for $1,500 pesos. The authorized depreciation percentage is 10%
per year. Calculate the tax surrender value after 6 years.

A) $900
B) $1,100
C) $1,300
D) $1,500

48. A company has a total of $215.00 pesos of fixed costs, a variable cost per unit of $1,500 pesos
and a sales price per unit of $5,800. Calculate the number of pieces you must sell to reach your
break-even point.

A) 40 pieces
B) 50 pieces
C) 60 pieces
D) 70 pieces

49. They show the approach to the existing gaps, and indicative diagrams of the necessary
requirements for each task in terms of materials, labor, third-party services and financing.
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A) Direct and indirect costs

B) Breakdown of activities
C) Calendar and Gantt chart
D) Critical path

50. It is the time that an activity can be delayed without affecting the total duration of a project.

A) Critical path
B) Clearance
C) Normal time
D) Critical time

C BIBLIOGRAPHY

Basic

Baca, Gabriel. (1995). Project evaluation. Mexico. McGraw-Hill

ILPES. (2009). Guidelines for submitting projects. Mexico. Twenty-first century editors.

Complementary

Alvarado, Victor. (2011). Economic engineering a new approach. Mexico. Homeland.

Chiavenato, Idalberto. (2000). Human resources management. Mexico. McGraw-Hill.

Gutiérrez, Humberto. (2010). Total quality and productivity. Mexico. McGraw-Hill.

Hillier, Frederick. (2010). Introduction to operations research. Mexico. McGraw-Hill

Longenecker, Justin. (2010). Small business administration. Mexico. McGraw-Hill.

Maynard. (2008). Industrial engineer's manual. Mexico. McGraw-Hill.

Steiner, George. (2000). Strategic planning. Mexico. CECSA.

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D PRODUCTIVE SYSTEMS

D CONTENTS

D 1. Process engineering

This subarea aims to measure whether the supporter is capable of:

 Establish the characteristics and specifications of goods and services to satisfy the
customer's explicit requirements
 Identify the manufacturing and/or service processes required to produce the product
(good or service)
 Determine the required production capacity of the system to satisfy customer
requirements
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 Propose suitable production models according to the characteristics of the product and
production volume (online production, process production, production cells, by fixed
component)

D 2. Facility design and productivity measurement

This subarea aims to measure whether the supporter is capable of:

 Establish the allocation of the necessary resources according to the proposed production
model
 Develop the design of the plant layout considering the factors of
 machines, spaces, physical facilities, materials handling, personnel and waste
management; through graphical (correlation, thread) and quantitative models (SLP, SHA)
 Identify the factors that represent productivity in the partial productivity and total
productivity models, to measure the performance of the production system
 Determine the measurement, control and feedback criteria for system productivity

D 3. Manufacturing systems

This subarea aims to measure whether the supporter is capable of:

 Analyze conventional manufacturing processes, taking into account the physical variables
of the materials to produce a product.
 Prepare process diagrams for the optimization of material and energy resources used in
each manufacturing process
 Integrate production chains and cells based on the functions performed by each process
(machining, forming, welding and treatment processes)
 Identify the production conditions that make the automation of processes feasible
 Propose projects for the integration of processes with a certain level of automation and
power means (mechanics, pneumatics, hydraulics and servomechanics)
 Design production systems applying flexible manufacturing processes

D 4. Maintenance and material handling systems

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This subarea aims to measure whether the supporter is capable of:

 Design the master flow of materials in production areas to improve their transfer, ensuring
their integrity and that of people.
 Establish a material handling and storage system that guarantees their integrity and that
of people.
 Design maintenance programs
 Evaluate the performance of maintenance programs in organizations producing goods and
services to guarantee their efficiency

D REAGENTS

D.1. Process engineering

51. Among the implications of product decisions on the organization, they affect the strength,
performance, duration and useful life of the product.

A) Processes
B) Equipment
C) Materials
D) Personnel

52. The product life cycle has four stages identified as: Introduction, ________, maturity and
________.

A) Growth - decline
B) Growth - development
C) Development - decline
D) Development – growth
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53. It aims to reflect the most important characteristics that it must present in its final state.

A) Pilot plant
B) Market test
C) Process testing
D) Prototype

54. It is the probability that a product or service will function properly, that is, in accordance with
its specifications during a certain period of time and under specific operating conditions.

A) Modular design
B) Standardization
C) value engineering
D) Reliability

55. This method studies customers to determine the characteristics they require from their
products.

A) QFD
B)CPM
C)DFMA
D)FMEA

56. Converting iron into sheets of steel or converting the ingredients listed on a toothpaste
package into toothpaste is an example of a process of:

A) Conversion
B) manufacturing
C) Link
D) Test

57. It is a way of manufacturing that has a series of steps that occur continuously and is highly
automated.

A) Work workshops
B) Lots
C) Assembly line
D) Continuous flow

58. A factory wants to manufacture a new part, for which it has three plans. The first is to have the
parts assembled at a subsidiary at a cost of $200 per piece. The second requires purchasing a lathe
for $80,000 and a production cost per piece of $75. The third requires the purchase of a machining
center for $200,000 and a production cost per piece of %15. If demand is expected to be 1,800
pieces, what is the cheapest production alternative?
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A) Buy the lathe

B) Buy the machining center
C) Maquilar
D) Any of the above

D.2. Facility design and productivity measurement

59. The objectives of plant layout are: ________, minimum circulation, ________ and flexibility.

A) Unit – optimal route

B) Unit - security
C) Adaptation - security
D) Adaptation – optimal route

60. It is a group of machines and workers that carry out a succession of multiple operations on
multiple units of an item or families of items.

A) Cellular distribution
B) Distribution by process
C) Distribution by fixed position
D) Distribution by product

Read the following case and answer 3 and 4.

A company is going to install an assembly line for one of its products. The required production is
800 pieces per workday of two 8-hour shifts.

The tasks, durations, and predecessors are shown in the following table:

Task TO b c d AND F g h Yo J. K
T(sec) 30 20 15 18 23 10 14 32 21 25 15
Pre - TO TO TO B,C d d AND F g H, I, J

61. Calculate the cycle time.

A) 68 seconds
B) 72 seconds
C) 76 seconds
D) 80 seconds

62. Calculate the minimum number of stations required to carry out the assembly.

A) 6 stations
B) 5 stations
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C) 4 seasons
D) 3 seasons

63. It is the relationship between the inputs and outputs of a production system.

A) Design
B) Cost
C) Productivity
D) Quality

64. The factors that affect productivity defined in the productivity wheel in the process area are:

1. Competition
2. Unions
3. Automation
4. Process Flow
5. Equipment

A) 4, 5 and 1
B) 1, 2 and 3
C) 2, 3, and 4
D) 3, 4 and 5

D.3. Manufacturing systems

65. Which dimension of performance for development projects considers the percentage of sales
that come from new products?

On time
B) Quality
C) Productivity
D) Compliance

66. A company contemplates adding two features that will increase its unit sales by 5% and the
cost of the product by 9%. Profits are expected to increase 15% from increased sales. Initially, the
product cost incurred by the company was 62% of the selling price. If expected sales are $120,000.
Should new features be added?

A) Yes, both characteristics must be added

B) The two characteristics should not be added
C) A random feature can be added
D) The result is not conclusive

67. It is a hardware system composed of a typical mechanical tool used to rotate, drill or grind
different types of parts.
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A) Industrial robots
B) Machining centers
C) Numerical control machines
D) Automated systems

68. A company wants to know how long it will take to recover the $150,000 investment it made in
a robot if the annual cost of labor replaced by it is $180,000, the annual cost of maintaining the
robot is $28,800, using an acceleration factor of 1.5 and an annual depreciation of $30,000.

A) 2 years
B) 1.5 years
C) 1 year
D) 1/3 year

69. It is the type of risk of acquiring unproven technology whose problems could disrupt the
company's operations.

A) Technological risks
B) Operational risks
C) Organizational risks
D) Environmental risks

D.4. Maintenance and material handling systems

70. For what reason in the overall decoupling process is minimum inventory holding required?

A) Protection against uncertainties

B) To allow production and purchase under advantageous conditions
C) To cover anticipated changes in demand or supply
D) To maintain traffic

71. The purchasing function identifies the four specialized activities that are: purchasing and
negotiation, ________, administration, and ________.

A) Vendor location – purchase research

B) seller location – document tracking
C) Tracking and dispatch – purchase investigation
D) Tracking and issuance – document tracking
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72. What is one of the key prerogatives if the objectives of an optimal purchase are to be met,
which refers to being the expert with knowledge of who has the capacity to produce the necessary
items and how to analyze the reliability of the seller ?

A) Quotation method
B) Seller selection
C) Specification Objection
D) Cost control

73. Refers to the function that physically controls and maintains all inventoried items.

A) Reception
B) Warehouse
C) Purchases
D) Traffic

D BIBLIOGRAPHY

Basic

Chase, Richard. (2000). Production and operations management. Colombia. McGraw-Hill

Dominguez, José. (1997). Operations management. Spain. McGraw-Hill.

Leenders, Michiel. (1999). Purchasing and materials management. Mexico. CECSA

Schroeder, Roger. (1992). Operative administration. Mexico. McGraw-Hill.

Complementary

Gutiérrez, Humberto. (2010). Total quality and productivity. Mexico. McGraw-Hill.

Maynard. (2008). Industrial engineer's manual. Mexico. McGraw-Hill.

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E INDUSTRIAL MANAGEMENT

AND CONTENTS

E 1. Strategic planning

This subarea aims to measure whether the supporter is capable of:

 Diagnose the current situation of the company based on internal and external factors
(MEFI, MEFE, MCP and SWOT techniques)
 Coordinate the definition of the vision, mission and objectives of the organization in order
to establish its development plan
 Formulate strategies that contribute to the achievement of the organization's
development plan, taking into account analysis tools (SWOT, SCORE CARD) Define an
action plan based on the established strategies
 Identify the environmental regulations applicable to the organization according to its
productive activity for the establishment of the environmental policy
 Identify the elements of an organizational environmental system

E 2. Human capital management

This subarea aims to measure whether the supporter is capable of:

 Prepare the analysis and description of positions in the organization according to its
needs, for the efficient fulfillment of objectives
 Measure the worker's performance to determine a system of incentives and stimuli
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 Develop plans for human development in order to improve their skills and increase their
knowledge

E 3. Total Quality Management

This subarea aims to measure whether the supporter is capable of:

 Analyze the functions of the areas of the organization that are related to product quality
to establish a quality master plan
 Prepare the necessary documents for a quality management system (manuals,
procedures, instructions and records documents)
 Establish quality improvement proposals using world-class tools (six sigma, benchmarking,
Kaisen, poka yoke, 5's, lean manufacturing, TPM, TQM) to maintain a continuous quality
system
 Coordinate the activities necessary for accreditation and certification before the
corresponding bodies based on the applicable standards (ISO 9000, 17025, TS16949)
 Establish control methods for the characteristics and properties of the product and
materials based on the principles and instruments of metrology (international system of
units, dimensional metrology, mechanical metrology and electrical metrology).
 Establish the statistical control tools appropriate to the quality characteristics of the
process and product to determine its control and adjustment to specifications (seven
tools, sampling systems, process skill, design of experiments
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E REAGENTS

E.1. Strategic planning

74. One of the most important duties in strategic planning is to determine the mission of the
business. What area of the company is responsible for designing this mission?

A) Accounting
B) Address
C) Production
D) Administration

75. Define objective

A) They identify the design, goal or thrust implicit in a company

B) Use economic resources efficiently by satisfying consumer desires
C) Result that is desired or needs to be achieved within a given period of time
D) Implementation of strategies

76. Planning based on events with a high probability of occurring and that when they occur tend to
create serious difficulties in a company requires a plan of:

A) Manufacturing plan
B) Financial plan
C) Contingency plan
D) Personnel plan
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77. The management control process seeks to ensure that performance is in accordance with
plans, for which it considers: Establishing standards, ________, ________, taking corrective action.

A) Measure performance – evaluate performance

B) Establish objective – evaluate performance
C) Measure performance – set objective
D) Set goal – take preventive action

78. It consists of formulating specific plans for the next six to twelve months to implement
strategies that achieve longer-term objectives.

A) Formulate strategies
B) Action plans
C) Affirm long-term objectives
D) Analysis of the situation

79. The non-profit sector is divided into two groups:

A) State organizations – Government organizations

B) Financial organizations – Civil organizations
C) Government organizations – Financial organizations
D) Government organizations – Civil organizations

E.2. Human capital management

80. List the three elements of collaboration - competition that exist in an organization:

1. Mutual consultation
2. Working conditions
3. Negotiation
4. Layoffs
5. Conflict

A) 1, 2 and 4
B) 1, 3 and 4
C) 1, 4 and 5
D) 1, 3 and 5

81. Herzberg's two-factor theory says that motivation depends on factors classified into two types:
hygiene factors and motivational factors. Which of the following factors is considered a hygiene
factor?
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A) Promotions
B) Delegation of responsibility
C) Working conditions and comfort
D) Simplification of the position

82. A company wants to make a human resources plan and to do so it has determined to know the
personnel turnover rate. Last year, the 490-employee company hired 35 people and laid off 15.
Determine the staff turnover rate.

A) 8%
B) 7%
C) 6%
D) 5%

83. A company conducted 50 exams on people applying for a supervisor position, of the 50
interested parties it hired 6. Determine the selection coefficient.

A) 12%
B) 13%
C) 14%
D) 15%

84. The OD process consists of 4 stages. Which refers to the identification of strategies and action
plans?

A) Data collection and analysis.

B) Organizational diagnosis.
C) Intervention action.
D) Evaluation.

E.3. Total Quality Management

85. Poor quality means poor use of financial and human resources, so the more deficiencies and
failures there are, the higher the costs of achieving quality and not having it.

The four categories of quality costs are: __________, Evaluation Cost, __________, and External
Failure Cost.

A) Inspection cost – cost for internal failures

B) Prevention cost – cost for warranty services
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C) Prevention cost – cost due to internal failures

D) Inspection cost – cost for warranty services

86. There are eight quality management principles that are identified in the introduction of the
ISO-9000 standard and that are expanded in different parts of the other standards. The first
principle of quality management is:

A) Continuous improvement
B) System approach to management
C) Staff participation
D) Customer focus

87. Five Ss is a methodology that allows you to organize workplaces with the purpose of keeping
them functional, clean, orderly, pleasant and safe. Order the five principles as indicated by said
methodology.

A) Select, order, clean, standardize, discipline.

B) Clean, standardize, discipline, select, order.
C) Standardize, discipline, select, order, clean.
D) Select, order, standardize, discipline, clean.

88. A chef wants to make tres leches flavor cakes, each of these cakes needs 1,000 grams of flour.
The exact flour content is essential for a delicious cake. To do this, it has decided to evaluate four
brands by weighing 10 brands to see which is the most reliable.

The results are shown in the following table.

BRAND
TO b c d
1003 991 1015 1002 1015 993 1006 1002
1002 1007 1002 992 1000 1010 1000 989
1000 1006 1014 994 1010 999 1002 1008
999 992 1007 999 984 1010 1008 1013
1002 1010 1000 1005 998 1000 998 1007

Based on the previous data, it has been determined that the standard deviation (variability) the
most reliable mark is:
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A) Brand D
B) Brand B
C) Brand C
D) Brand A

89. An important characteristic of cement bags is that their weight must be 50 Kg. It has a lower
specification of 49.8 Kg and a higher specification of 50.2 Kg. Your sampling has determined that
the standard deviation is .36

Based on the potential capacity index of the process (C p ), rate its performance.

A) Partially suitable
B) World class
C) Not suitable
D) Adequate

90. In a continuous improvement strategy of a business, it was found that the PPM out of
specifications corresponds to 66,807. This means that the process has:

A) 5 sigma
B) 1 sigma
C) 3 sigma
D) 7 sigma

Read the following case and answer questions 7 and 8.

A pen company has taken a sample of 200 to find defects. For this purpose, the following table
was created.

Defects 0 1 2 3
Units 136 41 20 3

91. Calculate the defect per unit (DPU) rate.

A) 0.45
B) 0.48
C) 0.66
C) 1.00

92. Calculate the defect rate per million opportunities (DPMO). If it is estimated that each pen has
3 opportunities for error.
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A) 45,000
B) 90,000
C) 145,000
D) 150,000

E BIBLIOGRAPHY

Basic

Chiavenato, Idalberto. (2000). Human resources management. Mexico. McGraw-Hill.

Gutiérrez, Humberto. (2010). Total quality and productivity. Mexico. McGraw-Hill.

Steiner, George. (2000). Strategic planning. Mexico. CECSA.

Complementary

Maynard. (2008). Industrial engineer's manual. Mexico. McGraw-Hill.

Niebel, Benjamin. (2009). Industrial engineering, methods and standards. Mexico. McGraw-Hill.

Ramirez, Cesar. (1999). Ergonomics and productivity. Mexico. Limusa.

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F ANNEXES

F Arguments

1. The correct answer is C. The average machining time per part is calculated by adding the
machining and maintenance times and dividing them by the machine productivity (0.50 +
0.10)/0.80

2. The correct answer is D. The average number of pieces is determined by a rule of three. (3
pieces / 0.75 hours)* 1 hour =4 pieces per hour.

3. The correct answer is C. The cost per piece produced is calculated ($10 + (3 * $15))/15 = 13.75

4. The correct answer is C. The domino theory marks the immediate causes and injuries as second
and fourth.

5. The correct answer is D. To calculate the time per operation based on performance and add it:
(0.36 * 0.95) + (0.41 * 0.90) + (0.58 * 0.95).

6. The correct answer is B. The standard time is calculated with the normal time multiplied by the
clearance: 1.626 * 1.09. Basic fatigue only considers two factors: personal slack of 5% and basic
fatigue slack of 4%.

7. The correct answer is C. The highest value is chosen from the TMUS and added: 25.8 + 3.5 +
30.7 + 10.6 = 70.6 TMUS. A TMU = 0.036 seconds therefore: 70.6 * 0.036 = 2.5416 seconds.

8. The correct answer is D. To calculate the number of pieces: multiply the number of pieces by
the available machines by the machining time: (48 * 5) / .5 = 480 pieces per week.

9. The correct answer is D. The factors are: personal, environmental, task and organizational.

10. The correct answer is A. The aspects to consider are: personality, hierarchy, sex and
territoriality.

11. The correct answer is C. The characteristics described belong to production by variable cycles.
Batch production is analogous to series production but with periodic model changes. Unit
production is the production of batches reduced to one unit. And mass production generates
different units with the same characteristics every certain time interval.

12. The correct answer is D. This condition has been classified with the RAC matrix as an imminent
danger.
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13. The correct answer is B. To determine the noise dose to which a worker is exposed, the sum of
the ratio of the worker's exposure time over the recommended exposure time (determined in a
table) is calculated. Values less than 80 decibels are calculated as normal noise that does not affect
the worker. D = 100(1/13.9 + 2/18.4 + 1/27.9 + 1/1.7) = 80%

14. The correct answer is C. The qualitative method is characterized by depending on managerial
judgment and does not use a specific model. Time series and qualitative methods require data.
The indicator does not exist.

15. The correct answer is A. The qualitative forecasting method is used in the design of the
process, the other sections require a quantitative method.

16. The correct answer is C. The trend is calculated by obtaining the sum of the error as shown in
the table trend = 56 +1 – 23 = 34.

Day Calls At ft Dt – Ft
(average) (forecast) (mistake)
1 92
2 127
3 105 108
4 164 132 108 + 56
5 133 134 132 (+1)
6 111 136 134 (-23)

17. The correct answer is C. To obtain the weighted average, each value is multiplied by the
assigned weight: At3= 105*.5 + 127*.3 + 92*.2 = 109. In the previous question it is determined
that the trend is 34 and in this question the result is 23.4. Because the trend is a measure of
variation, the lowest should be chosen, therefore part C is chosen.

Day Calls At ft Dt – Ft
(average) (forecast) (mistake)
1 92
2 127
3 105 109
4 164 138.9 109 + 55
5 133 136.7 138.9 (-5.9)
6 111 128.2 136.7 (-25.7)

18. The correct answer is D. Capacity is the amount of product or service that can be obtained in a
certain productive unit during a certain period of time. Specification refers to a characteristic of
the product. Process to the way of transforming a product or offering a service and forecast to a
projection that may be demand.
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19. The correct answer is B. The expansionary strategy is one of the three typical reaction activities
in terms of increases in capacity that have been defined and reflects a situation where capacity
exceeds demand. The conservative strategy is below the demand, the mixed strategy is a
combination of expansionist and conservative where at times the demand is covered and at times
it is below it, the flat one does not exist.

20. The correct answer is B. If we multiply the probabilities we will obtain that the low demand at
4 years and the high demand at 8 years will have a percentage of 42%, compared to the others
that give 32%, 8% and 18% respectively. The May that indicates it is most likely is chosen.

21. The correct answer is A. If a sum of the profit for each option is calculated, for the large plant
you will obtain 140,000 and for the medium plant 146,000, because you choose to build the
medium company. Each case is then compared based on the probabilities and it is expected that
with the percentage of 42% obtained in the previous question, turns will be doubled.

22. The correct answer is C. Linear programming is the set of several related mathematical
techniques used to allocate limited resources between competing demands in an optimal manner.
The transportation method is for assigning resources by origin and destination, the critical path
method is the shortest time required to carry out all the tasks of a project and the waiting line
speaks of phenomena where there are lines.

23. The correct answer is A. The objective function refers to the relationship of the profit of each
product with the number of products expected to be sold. Therefore it is: 100 (profit for product
A) * A (Quantity to sell of A) and 125 (profit for product B) * B (Quantity to sell of B).

24. The correct answer is C. Taking into account the objective function Z = 100A + 125B, which
gives us profits of 3,000 for part A), 4,500 for part B), 4,875 for part C) and 2,500 for part D). The
highest profit is chosen.

25. The correct answer is A. Outsourcing is an option used for companies that want to reduce their
size, production is the process of manufacturing raw materials, supply chain is the linking of the
organization through the production of raw materials and inventory is warehouse control.

26. The correct answer is C. Strategic alliance is the ongoing relationship that involves a
commitment over an extended period of time that requires an exchange of information and an
understanding of the risks and rewards of the relationship. Just in time are activities designed to
handle high levels of production while maintaining minimum inventory, the PDCA or Deming circle
is a tool used for problem solving and material flow is the route through which the material flows.

27. The correct answer is A. The characteristics to consider about just-in-time purchases are:
Suppliers, Quantities, Quality, and Shipping.

28. The correct answer is B. To calculate the optimal order quantity, the formula Q=Root (2DS/H)
is used. Q=Root ((2*3,500*300)/50) = 204.93
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29. The correct answer is B. To obtain 150 pieces of product A, 300 parts of B and 450 parts of C
are required, in turn 300 of D are required for B and 900 of D are required for C, which gives a
total of 1200 parts of D.

30. The correct answer is D. The duration is calculated by adding the durations in the production
time per piece; in the case of simultaneous ones, the longest is taken. You start with product A 1
week, B and C 2 weeks to give a cumulative 3 weeks, parts D, E and F are produced simultaneously
with 3, 1 and 1 weeks respectively. It takes 3 weeks. To accumulate a total of 6 weeks.

31. The correct answer is A. The critical path is determined by graphing the network of four
activities. Two routes are obtained: AC = 9 and BD = 7. The oldest is chosen.

32. The correct answer is B. To reduce the duration of a project, the activities of critical path A and
C are chosen. The cost per reduction of each period for A is 5,000 and for C is 4,000. The smallest
increment is chosen, which is C.

33. The correct answer is A. The master production schedule is defined as the time-phasing plan
that specifies when the firm plans to build each final item.

34. The correct answer is C. Points 1, 3 and 5 refer to advantages of a pure project, points 2 and 4
to advantages of a functional project.

35. The correct answer is D. The products that are purchased by specialty are those that need a
professional to provide them.

36. The correct answer is A. Apparent national consumption is calculated by adding production
plus imports and subtracting exports. 10,000 + 3,000 – 2,000.

37. The correct answer is D. The sample size is determined (3 2 * 1.96 2 )/.25 2 = 553

38. The correct answer is B. Oligopolistic supply is one where the market is dominated by only a
few producers.

39. The correct answer is B. The most direct purchasing channel is the producer-consumer
channel.

40. The correct answer is D. The net present value is calculated by converting all income and all
expenses to a present amount using engineering economic formulas.
Income = $72,600/(1.1) 2 + $87,846/(1.1)4 = $120,000 (two future amounts converted to a present
amount and Expenses = $100,000. (it is already in year 0 which is the present).
NPV = $120,000 – $100,000 = $20,000.
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41. The correct answer is A. The equivalent present quantity is obtained by economic engineering
formula. $32,210.20/(1.10)5 = $20,000. Thus the income remains at $140,000 and the Expenses
=$100,000. NPV =$140,000 - $100,000 = $40,000

42. The correct answer is D. Liquidity ratios measure the company's ability to meet its short-term
payments.

43. The answer is C. The missing factor in the rate of return is return on total assets.

44. The correct answer is B. To obtain the company's ability to meet its short-term obligations, the
current ratio must be calculated. RC = current assets / current liabilities. RC = $153,000.00 /
$85,000.00 = 1.8

45. The correct answer is C. A company's ability to pay its obligations without resorting to selling
its inventories is calculated using the acid test rate. TPA = (Current assets – Inventory) / Current
liabilities. APR = ($153,000.00 - $42,500.00) / $85,000.00

46. The correct answer is C. The initial investment is the acquisition of fixed and deferred assets.

47. The correct answer is A. The tax bailout is calculated. RF = $1,500 x .10 x 6 = $900

48. The correct answer is B. To obtain the ideal quantity of pieces that should be produced/sold, it
is calculated based on the relationship between costs and the sales price.
$215,000/($5,800$1,500)=50 pieces.

49. The correct answer is C. The calendar and Gantt chart have the function of existing clearances,
and indicative diagrams of the necessary requirements for each task in terms of materials, labor,
third-party services and financing.

50. The correct answer is B. Slack is the time that an activity can be delayed without affecting the
total duration of a project.

51. The correct answer is C. Materials affect the strength, performance, durability and useful life
of the product. The processes, equipment and personnel are secondary although they influence.

52. The correct answer is A. The stages are: Introduction, growth, maturity and decline.

53. The correct answer is D. The prototype aims to reflect the most important characteristics that
the one that it should present in its final state. Pilot plant is a company that is dedicated to
carrying out tests that hope to be applied in other companies. Market testing is bringing the
product or service for the customer to evaluate. The process test as such exists but an inspection
can be carried out.
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54. The correct answer is D. Reliability is the probability that a product or service will function
properly, that is, in accordance with its specifications over a certain period of time and under
specific operating conditions. Standardization is the way a process is intended to be equalized,
value engineering is a process that applies tools that focus on increasing the value of the product
and modular design is intended to facilitate production.

55. The correct answer is A. QFD is the method that studies customers to determine the
characteristics they require from their products. CPM is critical path method, DFMA is
manufacturing design for assemblies and FMEA is failure mode analysis and testing.

56. The correct answer is A. Converting iron into sheets of steel or converting the ingredients
listed on a toothpaste package into toothpaste is an example of a conversion process. Where the
final product is the result of the mixture of previous products.

57. The correct answer is D. Continuous flow is a way of manufacturing that has a series of steps
that occur continuously and is highly automated. Unlike a line, this one should not be stopped.
Batch is similar to the line, however it handles specific quantities of products and workshops are
the traditional work method.

58. The correct answer is A. If we compare production costs for the option, we obtain: Maquilado
200 * 1800 = 360,000, for the purchase of the lathe 80,000 + (75*1800) = 215,000, for the
purchase of the machining center 200,000 + (15*1800) = 227,000. The smallest is chosen.

59. The correct answer is B. The objectives of the plant layout are: Unity, minimum circulation,
safety and flexibility.

60. The correct answer is A. Cellular distribution is a grouping of machines and workers that carry
out a succession of multiple operations on multiple units of an item or families of items. Unlike the
others, this one focuses on multiple functions.

61. The correct answer is B. First the number of units per hour required is calculated. 800 pizzas /
16 hours = 50 pieces. The cycle time is then calculated, based on the inverse of the number of
pieces produced per hour times 3600 seconds in an hour. (1/50 pieces) * 3600 seconds = 72
seconds.

62. The correct answer is D. First, the total assembly time is calculated and 223 seconds are
obtained, then it is divided by the cycle time. 223 / 72 = 3.09 which gives us 3 seasons.

63. The correct answer is C. Productivity is the relationship between the inputs and outputs of a
production system. Design refers to characteristics and/or specifications that a product and/or
service has. Cost is the price the company pays to manufacture something and quality is a
measure of customer satisfaction.
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64. The correct answer is D. The factors that affect productivity defined in the productivity wheel
in the process area are: automation, process flow and equipment. The competition belongs to
outsiders and labor unions.

65. The correct answer is C. Productivity considers the percentage of sales that come from new
products. Time speaks of frequency, quality of reliability and accountability and compliance
belongs to the quality dimension.

66. The correct answer is B. The increase in sales in money is equivalent to $120,000 * 6% =
$7,200. Therefore, the increase in profits based on the increase in sales is $7,200 * 15% = $1,080.
The cost of the product increases by 9% compared to the 62% previously paid, giving 120,000 *
62% * 9% = $6,696. It is concluded that the cost is greater than the benefit, so the two
characteristics are not added. (You cannot choose any at random because the relevant data is not
available).

67. The correct answer is C. Numerical control machines are a hardware system composed of a
typical mechanical tool used to rotate, drill or grind different types of parts. Industrial robots are
used to generate repetitive tasks, machining centers are multifunctional machines, and automated
systems are designed to improve efficiency in transportation and storage.

68. The correct answer is D. It is calculated based on the formula P = I / (LE +q(L+Z) referring to the
initial investment over the costs and the acceleration factor.
P=$150,000/($180,000-$28,800+1.5($180,000+$30,000)= 1/3

69. The correct answer is A. Technology risks are the type of risk of acquiring unproven technology
whose problems could disrupt the company's operations. Operational risks refer to the application
of new technology, organizational risks refer to work culture and commitment of senior
management, and environmental risks refer to the risk of investing in obsolete or prohibited
technology in the future.

70. The correct answer is A. Minimum inventory stocks are required to be maintained in
protection against uncertainties. To allow production and purchase under advantageous
conditions, it is oriented to lower production costs through batches, to cover anticipated changes
in demand or supply, it is oriented to anticipate changes in prices or availability and to maintain
traffic, it is aimed at maintaining the material flow in the plant.

71. The correct answer is C. The purchasing function identifies the four specialized activities that
are: purchasing and negotiation, tracking and shipping, administration, and purchasing research.

72. The correct answer is B. Seller selection refers to being the expert with knowledge of who has
the ability to produce the needed items and how to analyze the seller's reliability.

73. The correct answer is B. Warehouse is the function that physically controls and maintains all
inventoried items. Reception the way to receive the material, purchasing the acquisition process
and traffic the transportation of materials.
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74. The correct option is B. Management is responsible for the development of the mission.

75. The correct option is C. Objective is a result. Option A refers to mission, B to fundamental
socioeconomic purposes and D to tactics.

76. The correct option is C. The contingency plan has the function of evaluating risks to anticipate
them and make better decisions when they arise.

77. The correct option is A. Measuring and evaluating performance are stages 2 and 3 of the
management control process.

78. The correct option is B. The action plan, as its name indicates, consists of formulating specific
plans. The other options talk about actions prior to the formulation of the action plan.

79. The correct option is D. State organizations are synonymous with government organizations
and financial organizations are for-profit.

80. The correct option is D. The concepts of working conditions and dismissals are not
contemplated in collaboration – competition.

81. The correct option is C. Working conditions and comfort are hygienic. The other factors
mentioned are motivational.

82. The correct option is D. The index is obtained (((35 + 15)/2)*100) / 500. Employees who
entered more employees who left over 2 which multiplies to 100 and all this divided by the
average number of employees who work in the company (employees at the end of the cycle minus
employees at the beginning of the cycle)

83. The correct option is A. The coefficient is obtained (6/50)*100.

84. The correct option is B. The diagnosis contains the identification of strategies and action plans.

85. The correct option is C. Prevention cost and cost due to internal failures. The inspection cost
belongs to the evaluation cost category and the warranty service cost belongs to the warranty
service cost category and belongs to external failure costs.

86. The correct option is D. Customer focus is the first principle.

87. The correct option is A. The order of the five S's is select, order, clean, standardize and
discipline.

88. The correct option is D. Brand A has the smallest standard deviation value: 6.088, which makes
it have less variability and therefore more reliable. The brand that is closest to this value is D, with
a value of: 6,717.

89. The correct option is C. The value resulting from applying the formula is 0.1851, which
indicates in the table of values as an unsuitable process. To be partially adequate requires that the
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value be equal to or greater than 1, to be adequate equal to or greater than 1.33 and for world
class equal to or greater than 2.

90. The correct option is C. A table of values was established to determine the level of sigmas that
a process has. The value 66,807. It corresponds to 3 sigma.

91. The correct option is A. The defect rate per unit is calculated by dividing the number of defects
by the number of units: 90 / 200 = 0.45

92. The correct option is D. The DPO is calculated 90 /(200*3) = 0.15 and multiplied by 10 6 to
obtain 150,000.

F Answers

Sec Pre op Sec Pre op Sec Pre op Sec Pre op

A.1 1 c B.2 24 c C.3 47 TO D.4 70 TO
A.1 2 d B.3 25 TO C.3 48 b D.4 71 c
A.1 3 c B.3 26 c C.3 49 c D.4 72 b
A.1 4 c B.3 27 TO C.3 50 b D.4 73 b
A.1 5 d B.3 28 b D.1 51 c E.1 74 b
A.1 6 b B.4 29 b D.1 52 TO E.1 75 c
A.1 7 c B.4 30 d D.1 53 d E.1 76 c
A.1 8 d B.4 31 TO D.1 54 d E.1 77 TO
A.2 9 d B.4 32 b D.1 55 TO E.1 78 b
A.2 10 TO B.4 33 TO D.1 56 TO E.1 79 d
A.2 11 c B.4 34 c D.1 57 d E.2 80 d
A.2 12 d C.1 35 d D.1 58 TO E.2 81 c
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Guía estudio Ingeniería Industrial

A.2 13 b C.1 36 TO D.2 59 b E.2 82 d

B.1 14 c C.1 37 d D.2 60 TO E.2 83 TO
B.1 15 TO C.1 38 b D.2 61 b E.2 84 b
B.1 16 c C.1 39 b D.2 62 d E.3 85 c
B.1 17 c C.2 40 d D.2 63 c E.3 86 d
B.2 18 d C.2 41 TO D.2 64 d E.3 87 TO
B.2 19 b C.2 42 d D.3 65 c E.3 88 d
B.2 20 b C.2 43 c D.3 66 b E.3 89 c
B.2 21 TO C.2 44 b D.3 67 c E.3 90 c
B.2 22 c C.2 45 c D.3 68 d E.3 91 TO
B.2 23 TO C.3 46 c D.3 69 TO E.3 92 d

F Compendium of recommended bibliography

Asfahl, Ray. (2000). Industrial safety and health. Mexico. Pearson education.

Baca, Gabriel. (1995). Project evaluation. Mexico. McGraw-Hill

Chiavenato, Idalberto. (2000). Human resources management. Mexico. McGraw-Hill.

Chase, Richard. (2000). Production and operations management. Colombia. McGraw-Hill

Dominguez, José. (1997). Operations management. Spain. McGraw-Hill.

ILPES. (2009). Guidelines for submitting projects. Mexico. Twenty-first century editors.

*Gutiérrez, Humberto. (2010). Total quality and productivity. Mexico. McGraw-Hill.

Hillier, Frederick. (2010). Introduction to operations research. Mexico. McGraw-Hill

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Guía estudio Ingeniería Industrial

Longenecker, Justin. (2010). Small business administration. Mexico. McGraw-Hill.

Leenders, Michiel. (1999). Purchasing and materials management. Mexico. CECSA

Maynard. (2008). Industrial engineer's manual. Mexico. McGraw-Hill.

*Niebel, Benjamin. (2009). Industrial engineering, methods and standards. Mexico. McGraw-Hill.

Ramirez, Cesar. (1999). Ergonomics and productivity. Mexico. Limusa.

Steiner, George. (2000). Strategic planning. Mexico. CECSA.

Schroeder, Roger. (1992). Operative administration. Mexico. McGraw-Hill.

F Leagues of interest

Ceneval: http://www.ceneval.edu.mx/

Egel Industrial engineering: http://www.ceneval.edu.mx/ceneval-web/content.do?page=2216

University library: http://www.cucei.udg.mx/nuestro-centro/quienes-somos/infraestructura/

biblioteca