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26 views

Tester

Uploaded by

pubgvicca84
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© © All Rights Reserved
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PRANAV MITTAL

[email protected] Phone No. +1-425-520-3069

EDUCATION
Indian School of Business (ISB)
Post-Graduate Program in Management (Information Technology and Marketing Major) Mohali, India, April-2018 – April-2019
● Campus Finalists (10/60+) in IIM-A’s PM Live; proposed gamification and recommendation features using ML for fitness app Cult.Fit
National Institute of Technology (AIEEE: Rank 10069/5L+, top 1 percentile)
Bachelor of Technology (Electronics and Telecommunication Engineering) Raipur, India, July-2008 to May-2012
● National Finalists (10/10000+) in Paper Presentation competition (topic: Invisible Electronics) at IIT Kharagpur’s technology fest

WORK EXPERIENCE (10 Years and 6 months)


AMAZON
Sr. Technical Program Manager, Delivery Experience (DEX) Bellevue, USA, Jan-2023 to Present
Drove product and technical roadmap for Amazon Day (AD) delivery option in retail checkout page that generates $1B+ annualized in cost
reduction (CR) through order consolidation and precision delivery
● Delivered $200MM+ CR savings by expanding AD to Germany, France, Italy and Spain with 30+ member cross-functional team
̶ Managed open risks, stakeholder escalation and sent bi-weekly status reports to 75+ stakeholders including 5 Directors and 2 VPs
̶ Unblocked local challenges such as below par business metrics (Italy, Spain), legal constraints (Italy), peak blockers (EU4), localized
string availability (Germany, France) and attrition (EU4) through collaboration across 3 VP orgs
● Spearheaded operational excellence reporting of 10 key metrics for 6 tech teams within a 400+ VP organization to over 100 tech leaders
● Reduced AD opt-out rate by 7.2% ($136M revenue increase) by leveraging machine learning to optimize AD delivery option selection
● Executing a multi-year greenfield project with Amazon CEO visibility to empower customers with a 7-day delivery window selection,
enhancing order flexibility and customer satisfaction with launch planned for 4/23

Sr. Technical Program Manager, Customer Service (CS) Hyderabad, India, May-2019 to Jan-2023
Managed 50+ projects across 10 WW Customer Service products leading to $12.5MM+ annualized contact reduction (CR) savings. Partnered
with Product Managers to envision, build and launch features to improve CS experience for customers, customer service associates and sellers
● Launched ability for customer to send order images to CS associates for return/refund related issues leading to $1.25MM+ CR savings
̶ Co-ordinated with 15+ external teams and resolved Catch-22 situations to streamline development to delivery
● Delivered simplified and intuitive Contact Us revamped experience for IN with IN first features leading to $6.5MM CR savings
̶ Led 8-member tech team to build 5 pages from order selection to CSA contact with IN first features such as order filtering,
availability of cancelled orders and preferred language selection
● Drove project for engagement based mobile app with 10+ features such as Polls, Notifications to be launched for 13K+ associates
● Led a new strategic investment to build a middleware i.e. SPACEBridge for faster CS products’ onboarding for new business categories
̶ Aimed to be the category’s source of truth through data aggregation and decrease onboarding effort with single integration needed
for launching features across all CS products
̶ Launched 8 categories through SPACEBridge enabling 217 SDE weeks reduction and influencing $1.75MM CR savings
● Delivered CEO-level goal to launch solution cards in Caracara (used by 100K+ associates) for India market due to Indian central bank
legal compliance requirement
● Collaborated with people managers in recruitment for 8 SDE I, SDE II, Sr. TPM and Sr. Product Manager roles
Key Product/Program Skills
● Stakeholder management, Managing Ambiguity, Project management, Agile, Recruitment, Leadership communication, Privacy bar raiser

THOMSON REUTERS (TR)


Associate Technical Lead, Tax and Accounting Hyderabad, India, July-2012 to April-2018
Managed Software Development Life Cycle for Thomson Reuters’ financial reporting product (ONESOURCE Statutory Reporting)
Led cross-functional & cross-cultural teams across India, U.K. and U.S. to deliver product to 10K+ customers such as GE across 35+ countries
● Accomplished firm’s one of the top 5 initiatives in 2015 of transitioning from desktop financial product to web application which went
live in Sep 2017 and generated revenues of $2M+ in the first six months
̶ Researched and selected the technology stack with the leadership team that became the firm’s standard for 12 other TR products
̶ Identified gaps in product’s user experience based on different metrics such as Heatmaps, pagination clicks, back button clicks
● Persuaded the leadership team to move towards Test Driven Development that led to 65% decrease in overall development defects
● Generated $2M+ revenue by penetrating Middle Eastern markets through implementation of right to left writing using customer
understanding from Product Managers
̶ Formed high performing 10-member team by providing customized training sessions that led to early product launch by 3 weeks
̶ Led adoption of agile and kanban processes for assigning responsibilities, thus improving team’s efficiency by 60%
● Participated in 5+ on-campus and off-campus recruitment drives and recruited 30+ candidates from intern to leadership positions
Key Technical Skills
● Proficient in AngularJS, JS, CSS, HTML5, C#, XML, NodeJS, SQL Server, TFS, REST API, Testing tools; Basic skills in Java, AWS

EXTRACURRICULAR ACTIVITIES & ACHIEVEMENTS


● Promoted in 2.75 yrs. (vs. avg. 4 yrs.) to become the youngest Senior Software Engineer among 1000+ TR employees at India site level
● Led a team of 16 delegates as Thomson Reuters ambassadors at the 2016 One Young World (OYW) conference in Ottawa, Canada
● Founded an NGO “Parivartan” to implement a 50-cent monthly charge to curb public waste disposal for 10K+ residents, creating 50+ jobs
● Adventure travel enthusiast and took challenges such as swimming in the Arabian Sea, skydiving in Ottawa and trekking in Scotland

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