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Chapter 3 Listening

Listening

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11 views13 pages

Chapter 3 Listening

Listening

Uploaded by

khankingg903
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Kabul University

Economics Faculty
BBA Department

Business Communication
Listening

Chapter-3

Instructor: Asst. Prof. Abdullah Nael Academic Year: 2024


Chapter 3.3 – Listening Skills
 SWBAT:
 Explain the listening process
 Identify types of listening and describe the reasons for which they are used
 List barriers to effective listening
 Describe effective listening techniques
 Essential Question: What are the different types of listening?

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Chapter 2.2
 What are the four most frequentlly used types of communication?
 Reading
 Writing
 Speaking
 Listening
 Of these, which is the most common?
 Right on! Listening
 Most people spend half of their waking time communicating – much of
this time is spent listening

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The Listening Process

Hearing/ Decoding Remembering Evaluating Responding


Receiving / understanding

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Types of Listening
 Casual listening- hearing and understanding a message
but not trying to remember the message in the long term
 Sometimes called “passive listening”
 Active listening- hearing and trying to understand and
remember a message
 Informative listening- used to obtain specific information
or understand a message

Casual listening is relaxed and involves


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little energy or effort.
Types of Listening
 Evaluative listening- involves judging the importance or
accuracy of what a speaker is saying.
 Emphatic listening- trying to understand the speaker’s
point of view, attitudes, and emotions
 Reflective listening- understanding and restating the
speaker’s message.

Casual listening is relaxed and involves


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little energy or effort.
Barriers to Effective Listening
Lack of Concentration

Unequal Statuses

Complexes

A Closed Mind

Poor Retention

Language Barrier

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Listening Effectively

Share the responsibility Listening in specific situations

Focus on the main idea Small groups


Evaluate the message Conference settings
Provide feedback
Take notes
Overcome poor listening habits

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GUIDELINES FOR IMPROVING LISTENING SKILLS
Speak Speak less, listen more

Do not be Do not be a sponge

Observe Observe body language

Focus on Focus on the speaker

Listen Listen for what is left unsaid

Avoid Avoid becoming emotional

Do not jump Do not jump to hasty conclusions

Empathize Empathize with the speaker

Respect Respect the speaker as a person

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Quad Pod!
Individually read and understand the six different types of listening on pgs
80-82.

Form into your quad pod groups and discuss how each is different

Don’t read all of the six and then discuss!

Ex - Read about casual listening then discuss it. Read about active
listening then discuss it and continue.
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ILA
 ILA: International Listening Association
 Questions
1. When was ILA formed?
2. In what areas do members of the ILA work?
3. What are some activities of the ILA?

school.cengage.com/bcomm/buscomm

2.2 Listening Skills 11


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