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2023course CustomerAccountsCustomerContracts

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26 views

2023course CustomerAccountsCustomerContracts

Uploaded by

ALH
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CUSTOMER ACCOUNTS AND DURATION

CUSTOMER CONTRACTS 20 HOURS (4 DAYS)

DESCRIPTION TRAINING CREDITS


This four-day course is for business users who manage and 2
process customer accounts and contracts. In this course, you
will learn how to create a new customer, create new customer
contracts, create and adjust customer invoices, record customer payments, process bad debts
and write-offs, and create and modify billing and revenue recognition schedules for a variety of
contract types. Lastly, you will process a customer contract through payment processing for
both deferred and non-deferred revenue. You will also explore many of the standard Workday
reports for revenue and customer accounts.

Individuals responsible for Workday accounts receivable configuration should take the Financial
Fundamentals course.

This course is approved for 24 hours Continuing Professional Education (CPE) with the National
Association of State Boards of Accountancy (NASBA).

COURSE OBJECTIVES
• Create a customer.
• Navigate and modify a customer profile.
• Create a customer contact.
• Create a sign-in for the customer portal.
• Create a customer invoice.
• Create a customer invoice adjustment.
• Perform invoice maintenance.
• Create a write-off.
• Create a customer refund.
• Create a customer contract.
• Create a billing schedule.
Customer Accounts and Customer Contracts

• Create a customer invoice for billing installments.


• Create a revenue recognition schedule.
• Describe the revenue life cycle.
• Identify revenue domains and business processes.
• Create revenue recognition accounting.
• Record and apply a customer payment.
• Configure auto-application of customer payments.

PRETRAINING CONSIDERATIONS

To be successful in this course, you should have a general understanding of basic accounts
receivable concepts and processes. No previous knowledge of Workday is required.

Suggested Prerequisites

Financial Fundamentals or Workday Foundations

COURSE DELIVERY METHOD

This course is offered as a:

Learn Virtual

COURSE OUTLINE

1: Revenue Framework

• Identify customer account domain security policies.


• Create and modify sales items.
• Create and modify revenue categories.
• Define worktag functionality.
• Associate tax applicability.
• Configure customer-based tenant requirements.
• Configure accounting posting rules for customer transactions.

2 Customer Accounts and Customer Contracts


Confidential © 2023 Workday, Inc.
Customer Accounts and Customer Contracts

2: Customers

• Identify customer domain and business process security policies.


• Navigate a customer profile.
• Configure profiles and profile groups.
• Configure customer profile requirements.
• Maintain customer categories and groups.
• Create a customer.
• Configure bill-to contacts.
• Configure a connection map.

3: Customer Invoices

• Identify customer invoice domains and business process security policies.


• Print customer invoices.
• Edit customer invoice layout rule.
• Configuring emailing customer invoices and attachments.
• Maintain invoice adjustment reasons.
• Perform customer invoice maintenance.
• Create customer invoice adjustment.
• Cancel customer invoices.
• Adjust customer invoices.
• Create customer invoices using an EIB.
• Explain multicurrency invoicing.

4: Customer Contracts

• Identify customer contract domain and business process security policies.


• Navigate the customer contract work area.
• Configure the customer contract event business process.
• Define contract line types.
• Create a customer contract.
• Configure the contract amendment business process.
• Maintain customer contract amendment types.
• Amend a contract.
• Allocate revenue for multiple-element arrangement contracts.

Customer Accounts and Customer Contracts 3


Confidential © 2023 Workday, Inc.
Customer Accounts and Customer Contracts

5: Billing Schedules

• Identify billing schedule domain and business process security policies.


• Define types of billing and installments.
• Configure milestones.
• Create a billing schedule.

6: Revenue Recognition

• Identify revenue recognition domain and business process security policies.


• Maintain schedule types.
• Edit a revenue recognition schedule template.
• Create a revenue recognition schedule.
• Create revenue recognition accounting.

7: Payments

• Identify customer payment domain and business process security policies.


• Record a customer invoice payment.
• Apply a customer invoice payment.
• Configure auto-application of customer payments.
• Place a customer invoice in dispute.
• Place a customer invoice in collection.

8: Other Contract Types

• Create a usage-based contract.


• Create contract billing rate sheets with tiered and volume pricing.
• Create usage-based billing and revenue schedules and their respective installments.
• Identify attributes of other contract types.

4 Customer Accounts and Customer Contracts


Confidential © 2023 Workday, Inc.

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