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Problem Solving and Decision Making Course PROPOSAL

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Rizal de silva
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18 views

Problem Solving and Decision Making Course PROPOSAL

Uploaded by

Rizal de silva
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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PROBLEM SOLVING

AND DECISION MAKING


Course Outline Proposal
TARGET GROUP
• This workshop is very
appropriate for all levels of
Front-Liner Staff who are
involved in service and sales.
This program is also applicable
to Administrative Staff who
deals with internal and
external customers.

TARGET CLIENT:
HOSPITALITY, TOURISM COMPANY,
CUSTOMER SERVICE OPERATION
DEALING WITH AGENTS AND CLIENTS
AND BANKING INSTITUTIONS.
COURSE INTRODUCTION
• Correct and timely decision-making can be done using
specific techniques and enhanced knowledge of the self
and situations. During this Decision Making Training
Course, participants receive training in applying problem
solving to help decision making, identify appropriate
solutions, use creativity, evaluate situations and people,
predict outcomes, and more.
• Having a process to work through can take the anxiety
out of problem-solving and make decision-making easier.
That’s what this two-day workshop is all about.
COURSE OBJECTIVES
After completing this course, participants
will have learned to:
• Apply problem-solving steps and tools • Avoid common decision-making mistakes
• Analyze information to clearly describe • Understand problem-solving
problems • Make correct and timely decisions
• Identify appropriate solutions • Use problem-solving model and toolkit
• Think creatively and be a contributing • Use SWOT Analysis
member of a problem-solving team
• Make good group decisions
• Select the best approach for making
decisions • Analyze and select solutions
• Create a plan for implementing, evaluating, • Plan and organize
and following up on decisions
COURSE DURATION

• 1 DAY : 0900 – 1700 hrs


• METHOD :Power point slide-shows,
:Experiential learning,
:Group exercises,
:Small group discussions and role-plays.
PRE COURSE REQUIREMENT

• Complete a questionnaire on decision making


styles
• Identify a current work-related problem and
prepare a short presentation to share with the
group
• In consultation with your manager, identify 2-3
development goals relating to your problem solving
& decision-making skills
COURSE OUTLINE

• Decision making in groups


• Selecting the problem to solve
• Choosing the approach
• Problem environment: stakeholder analysis
• Defining the problem (SMART)
• Data collection Homework
• Improve the problem definition of the real-life
work case
COURSE OUTLINE
• Identify causes
• Root cause analysis
• Converging and selecting the cause to focus on (Pareto analysis)
• Solutions: generating ideas
• Designing solutions
• Decision making Post-class assignments
• Participants prepare a plan for solving the work-related problem
and agree with a buddy to give each other feedback within two
weeks
• Participants share their ideas on how to address the work-
related problem with their manager
TRAINER FACILITATOR
• Mazibah Mohd Zin
• Certified Corporate Trainer / Master Trainer
• Mazibah used to work in Collaborative College of Malaysia (CCM) as a
lecturer and was assigned for maintaining computer center at CCM. She was
involved in the design and operation of computer application packages, co-
operative computing systems, leadership, supervisory skills and cooperative
legislation. She left the civil service and joined the manufacturing sector in
Canon Camera (M) Sdn Bhd and after 2 years moved to Mattel (KL) Sdn Bhd
in the field of Human Resource Development. She experienced in Employee
Relations, Employee Welfare, Recruitment, Negotiation Skills Training and
Human Resource Development. While managing the Training and
Recruitment in Mattel (KL) Sdn Bhd, Mazibah ever operate several training
programmes for middle management and supervision in the field of Human
Resource Development, Supervision and Management Development, '
Domestic Inquiry ' and Handling "Grievances“, Negotiation Skill in industries
and the training process quality improvement.
TRAINING EXPERIENCE
Management Program • Change Management and Innovation
• Management Excellence • Conflict Management
• Successfully Women Managers
• Management Development programme
• Managing Problematic Staff
• Management Effective Techniques
• Performance Management
• Presentation Skills and Public Speaking • Leadership Skills
• Counselling at Work • Strategic Planning
• Corporate Entrepreneurs • Managing Change
• Strategic Management • Creativity and Innovation
• Basic management for New Manager • Problem Solving and Decision Making
• Negotiation Skills for Industries
TRAINING EXPERIENCE
Executive and Supervisory
Development • Meeting Management
• Executive Development Program • Domestic Inquiry
• Excellence in Supervision • Effective Management Supervisory
• Supervision Effective Skills Skills
• Supervisory Management • Coaching and Counselling Skills
• Teamwork • Performance Management
• Time Management • People Management
• Report Writing and Official Letter • Negotiation Skills for Industries
• Effective Delegation
TRAINING EXPERIENCE
Human Resource
• Performance Appraisal System
• Performance Management
• Recruitment and Interview Techniques
• Analysis of Training Needs Assessment
• Effective Training Evaluation
• HRDF CERTIFICATE
TRAINER FACILITATOR

Education

• B.Sc. (Hons) Management and Organisational


Behaviour (Oregon State University, USA)
• (MBA) in Business Administration and Advanced
Certificate in Personnel Administration And ' Decision
Support System ' (New Hampshire College,
Manchester, USA)
QUOTATION
Services Cost Price <RM> Remark
TRAINER FEE 1800 PER DAY
TRAINING MATERIAL FOC
TRANSPORTATION/ 500 ONLY APPLICABLE IF
ACCOMMODATION OUTSIDE KUALA
LUMPUR/ SELANGOR
REGION
CONTACT INFORMATION
• We look forward to working with your organisation and supporting
your efforts to improve your training sales cycle with integrated
Problem Solving and Decision Making training. We are confident
that we can meet the challenges ahead, and stand ready to partner
with you in delivering an effective training support solution.

• If you have questions on this proposal, feel free to contact


Captainryz at your convenience at
• [email protected]
• +60173843401
• https://www.facebook.com/Captainryz/
• https://www.linkedin.com/in/syarizal-zainuddin-9601254b/
• Thank you for your consideration

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