SNFI Cluster South Sudan PDM Toolkit
SNFI Cluster South Sudan PDM Toolkit
This Post-Distribution Monitoring (PDM) Toolkit is the fruit of the collective effort of Shelter and Non-
Food Items (S-NFI) Cluster partners and relevant INGOs. The tools and template were developed by
the PDM taskforce under the Programme Quality Working Group of the Shelter - NFI Cluster South
Sudan. The taskforce is comprised of M&E officers, Operations staff, and specialists on cross-cutting
themes: Protection; Accountability to Affected Population (AAP); Communication with Communities;
Gender; Environment; and House, Land and Property (HLP). 16 organizations including 1 UN Agency,
5 National NGOs, and 10 International NGOs contributed to the creation of these tools and template,
and have convened 15 times within a span of six months from June to December 2018. The tool has
been field tested six times by one UN agency, two INGOs, and two NNGOs.
The tools and template were finalized on January 2019 and include: 1.) Household Questionnaire; 2.)
Focus Group Discussion (FGD) Facilitator’s Guide; 3.) FGD for Adults, Adolescent Girls and Boys, and
Non - Recipients; 4.) Key Informant Interview (KII) for Program Staff, Camp Coordinator/Manager,
Community Leaders, Concerned Implementing Partners, and Local Authorities; 5.) In-Depth Interview
(IID) for Persons with Special Needs; 6.) PDM Reporting Template; and 7.) Certificate for enumerators.
The PDM tools are developed with the objective of assessing the quality of items distributed, the
quality of the process of the intervention (from assessment to distribution) including cross-cutting
themes, and the immediate impacts of the response. Questions are tailored to the South Sudanese
context in recognition of different stakeholders and diversity of the affected population. The
‘quantitative tool’ - the household questionnaire – is comprehensive, focusing on 10 key aspects of
the S-NFI response: 1.) Profile of the interviewed household acknowledging age, sex and diversity; 2.)
Quality control of the response cycle from assessment, to verification, and distribution; 3.) Timeliness,
4.) Duplication of services; 5.) Protection, pertaining to the response in general, and also specific to
shelter materials and solar lamps; 6.) Housing, Land and Property; 7.) Accountability to Affected
Population including its three concepts – information provision/sharing, participation, and complaint
and feedback mechanisms; 8.) Resilience and coping mechanisms; 9.) Environment; 10.) Quality
control of S-NFIs, appropriateness and usage of S-NFIs, and impact of S-NFIs. The household
questionnaire takes 30 – 40 minutes and has 39 unconditional questions and 44 questions that are
conditional or follow a skip logic. The ‘Qualitative’ tools include FGD, KII and IID guides, which are also
centred on the 10 key aforementioned aspects. Further, the reporting template reflects these 10 key
aspects and the layout is developed to present findings in a concise and efficient manner.
It should be noted that the household questionnaire is a comprehensive tool best-suited for mobile
data collection and ideally, it is recommended to use it in its current form. However, recognizing that
the capacities, resources and mandates of each organization are different, the questionnaire can be
modified and tailored to the priorities of each organization. The ‘Qualitative’ tools present a list of
questions that serve as a guide and the facilitator can include or exclude questions depending on what
is relevant during the discussion. Further, the suggested graphs found in the reporting template
function as a guide and it is up to the M&E team to select the most pertinent graphs that reflect the
major findings and concerns of the PDM. The tools are compiled in this document and formatted in a
way that can be easily printed as independent or loose tools.
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Table of Contents
10.) Acknowledgement p. 34
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HOUSEHOLD QUESTIONNAIRE
Organization: ________________
ENUMERATOR DATA
Hello, my name is “[Your name]” and I work for "[Name of the organization]" and we have been here
to assist you in your SNFI needs. I would like to ask you some questions about items that were
distributed by "[Name of the organization]" in "[Month]" of this year. Would it be ok for you to
participate in this interview? It should take around 30 minutes to complete. Your answers will not
change your eligibility for support from "[Name of the organization". The questionnaire does not have
"good" or "bad" answers. You can stop the interview at any time or refuse to answer any questions
that you don't want to answer. The information will be kept confidential and will help "[Name of the
organization]" improve projects but it is not an assessment to give people more assistance; we are not
here to take names for another distribution.
• Did anyone in your household receive [enumerate items that organization has distributed] in
"[Month]" this year from "[Name of the organization]"? A. Yes; B. No; C. Refuse to answer [DO
NOT READ]
• Are you the head of household or the individual registered who collected the items? A. Yes; B.
No
• Do you agree to be interviewed about that distribution? A. Yes; B. No
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disclose; H. Refuse to answer; I. None of the above; J. If others, please
specify/explain
iii.) Question for adult female (Question will only show if age is 18-59 yrs. old and
female). Are you [enumerator read below] A. Pregnant woman; B. Lactating
woman; C. Single woman without children (unmarried, widowed, divorced, or
separated); D. Single woman with children (unmarried, widowed, divorced, or
separated); E. Unsafe to disclose; F. Refuse to answer; G. None of the above; H.
If others, please specify/explain
iv.) Question for adult male (Question will only show if age is 18-59 yrs. old and
male). Are you [enumerator read below] A. Single woman without children
(unmarried, widowed, divorced, or separated); B. Single woman with children
(unmarried, widowed, divorced, or separated); C. Unsafe to disclose; D. Refuse
to answer; E. None of the above; F. Others, please specify/explain
v.) Question for the elderly (Question will show if age is 60 yrs. old and above for
both male and female) Are you [enumerator read below] A. Single older person
(without any family members in the community or within the area where person
is staying. The person may or may not receive some assistance from the
community.); B. Older person with children (who is the only caregiver of children
(below the age of 18)); C. Older person unable to care for self (who is unable to
care for him-/herself on a daily basis. This includes older persons who are
physically weak, easily disoriented, without opportunity for economic or
income-generating activities and who lacks psychological, physical, economic,
social or other support from family members or others); D. Unsafe to disclose; E.
Refuse to answer; F. None of the above; G. If others, please specify/explain
3. [Enumerator DO NOT READ. Observe and select from below if the person has] A. Difficulties
seeing (including blindness); B. Difficulties hearing (including deafness); C. Physical disability;
D. Mental disability (apparent/visible) [DO NOT READ]; E. Difficulties focusing, remembering,
concentrating for a period of time; F. Difficulties speaking; G. None of the above; H. Refuse to
answer; I. Others, please specify/explain
4. How many people are living in your household (Household is a social unit living together
under the same shelter/s)? A. 1-3; B. 4-6; C.7-9; D. 10-15; E. more than 15
1These consecutive questions are proxy questions for “Did the assessment team correctly identify your most
urgent S-NFI needs?”. If three of the items they receive corresponds to the top three items they cited as most
important, then that is an indicator that the assessment team has correctly identified beneficiaries’ urgent
needs.
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i.) If yes, what was the item and the reason why item is needed?
9. Were you aware of selection criteria? A. Yes; B. No
i.) If yes, what was the selection criteria? A. Pregnant women; B. Lactating women;
C. Elderly; D. Separated children; E. People with disabilities; F. Widow; G.
Female-headed household; H. I don’t know; I. Others, please specify/explain
10. Were there challenges during distribution? A. Yes; B. No; C. Refuse to answer [DO NOT READ]
i.) If yes, what were the challenges during the distribution? A. Insufficient staff; B.
Security; C. Lack of shady area; D. Lack of drinking water facilities; E. Distribution
site was not suitable; F. Disorganized; G. Duration of distribution was too long;
H. Others, please specify/explain
11. Did you have challenges reaching the distribution site? A. Yes; B. No; C. Refuse to answer [DO
NOT READ]
i.) If yes, what were the challenges? A. Physical inability; B. Weather; C. Safety &
Security; D. Distance; E. Other people prevented me from going; F. Not the right
day/time; G. Refuse to answer [DO NOT READ]; H. Others, please specify/explain
3. TIMELINESS
12. Did you receive items when you needed it most? A. Yes; B. No; C. Refuse to answer [DO NOT
READ]
i.) If no, please explain
4. DUPLICATION OF SERVICES
13. When was the last SNFI distribution (indicate year, and month if possible)? [ENUEMRATOR: If
the interviewee did not receive SNFIs in any previous distribution, please write it down].
i.) What SNFIs did you receive? A. Plastic Sheet; B. Rubber Rope; C. Nylon Rope; D.
Mosquito Net; E. Kitchen Set; F. Blankets; G. Kanga; H. Sleeping Mat; I. Solar
Lamp; J. N/A; K. Others, please specify.
5. PROTECTION
14. Did you experience any safety/security issues on the distribution? A. Yes, B.
Partially/somehow, C. No; D. Refuse to answer [DO NOT READ]
i.) If yes or partially/somehow, what were the safety or security issues? A. Theft; B.
Overcrowding; C. Harassment; D. Fighting; E. Others, please specify/explain ; F.
Refuse to answer [DO NOT READ]
ii.) If yes or partially/somehow, where? A. Traveling to distribution site; B. Entrance
of distribution site; C. In line; D. Registration area; E. Actual distribution area; F.
Exit area of distribution; G. Traveling back to home; H. Others, please
specify/explain ; I. Refuse to answer [DO NOT READ]
iii.) If yes or partially/somehow, what could be done to address the safety/security
issues? A. More respectful crowd controllers; B. More respectful humanitarian
staff; C. Provision of security going to site and going back home; D. Change time
of distribution; E. Change site of distribution; F. Increase number of staff and/or
crowd controllers to ensure security; G. Separation of distribution days between
people with disabilities, and able-bodied people (people without disabilities) H.
Others, please specify/explain , I. Don’t know [DO NOT READ]
15. Were you treated with respect by the 'organization name' staff? A. Yes; B. Partially/somehow;
C. No; D. Don’t know; E. Did not interact with staff; E. Refuse to answer [DO NOT READ]
i.) If answer is ‘No’ or ‘Partially/somehow’, please explain why
16. Did you see/know if the most vulnerable population were given priority during distribution?
(pregnant and lactating women, elderly, PSN: children at risk, unaccompanied or separated
children, women at risk, older person at risk, single parent or caregiver, people with
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disabilities, people with serious medical condition) A. Yes; B. No; C. Refuse to answer [DO
NOT READ]
17. How long did you wait on the line for you to receive the SNFIs? [ENUMERATOR: Please read
answer options if the respondent does not say anything]
A. Less than 30 minutes, B. 30 minutes to 1 hour; C. 2 hours; D. 3 to 6 hours; E. 7 to 9 hours;
F. 10 to 12 hours; G. 13 hours and more
18. How did you come to the distribution site? A. Walking (Footing); B. Boat; C.
Bus/Car/Truck/Lorry/Tractor; D. Boda – boda; E. Donkey; F. Others, please specify/explain
19. How long did it take you to arrive to the distribution site (one way)? [ENUMERATOR: Please
read answer options if the respondent does not say anything]
A. Less than 30 minutes, B. 30 minutes to 1 hour; C. 1 to 2 hours; D. 3 to 6 hours; E. 7 to 9
hours; F. 10 to 12 hours; G. 13 hours and more
20. Did you have to pay or exchange anything to go and come back from the distribution point
(or to have your items carried home)? A. Yes; B. No; C. Refuse to answer [DO NOT READ]
i.) If yes, what did you give in exchange? A. Money; B. Others; C. Refuse to answer
[DO NOT READ]
ii.) If money is selected, how much (in SSP)?
iii.) If others is selected, which ones? A. Some of the SNFIs received, B. Livestock, C.
Food, D. Household items, E. Others, please specify/explain
21. Did you have to pay or give anything to receive the items? A. Yes; B. No; C. Refuse to answer
[DO NOT READ]
i.) If yes, who did you have to pay or give something to? A.) NGO/UN staff; B.)
Casual laborers; C.) Community leader; D.) Local authorities; E.) Military; F.)
Armed groups G. Others, if others specify; H. Refuse to answer [DO NOT READ]
22. Did you feel in danger/unsafe because of the SNFIs you received? A.) Yes; B.) No; C. Refuse to
answer [DO NOT READ] (Can be linked with HLP)
i.) If yes, what was the reason that you felt in danger/unsafe? A.) Eviction (being chased out
of the home/shelter); B.) Theft; C.) Exclusion; D.) Harassment; E.) Gender-Based Violence
(GBV) F.) Tension in the community, G.) Tension in the family; H.) Others, please explain; I.)
Refuse to answer [DO NOT READ]
23. Did you receive information that the services provided were free and should not be paid for?
A. Yes; B. No; C. Refuse to answer [DO NOT READ]
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27. Were you informed of the items you were going to receive? A. Yes; B. No; C. Refuse to answer
[DO NOT READ]
28. Did the distribution team show you how to use received materials properly? A. Yes; B. No; C.
Refuse to answer [DO NOT READ]
i.) If yes, was this information sufficient to allow you to correctly use the item? A.
Yes; B. No; C. Refuse to answer [DO NOT READ]
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9. ENVIRONMENT
(For disposal)
37. How do you dispose of the packaging from SNFIs? A.) Burn; B.) Throw in the environment
(land); C.) Throw in the river; D.) Bury; E.) Do not dispose of items (reuse); F. Others, please
specify/explain
38. How do you dispose of damaged and unusable SNFIs? A.) Burn; B.) Throw in the environment
(land); C.) Throw in the river; D.) Bury; E.) Do not dispose of items (reuse); F. Others, please
specify/explain
Plastic Sheets
39. Please can you show me the plastic sheets that you received? [ENUMERATOR: Verify by
observation of item] A. Used as shelter improvement (wall); B. Used as shelter improvement
(partition); C. Used as shelter improvement (roof); D. Used to build new shelter; E. Stored (item
seen but not being used); F. Used as a tarp to dry food; G. Used as part of animal shelter; H.
Item not able to be seen/observed; I. Respondent says that they do not have the item; G.
Others, please explain
i.) If ‘stored’, ‘item not able to be seen/observed’ or ‘respondent says they do not have the
item’ for which reasons did you not install it? A. Restriction from the government, B. Restriction
from the host community, C. Restriction from other people/groups/organizations, D. Fear of
being evicted, E. Insecurity, G. Not the right season, H. No one in the household is physically
able to install the materials. I. Not enough wood or other materials needed to install; J. Given
away; K. sold/exchanged; L. stolen; M. damaged; N. lost; O. Refuse to answer [DO NOT READ];
P. Surplus/ Extra; Q. Others, please explain (Question can be linked with HLP)
ii.) If sold/exchanged, what did you buy or what did you get in exchange?
40. Has the plastic sheet improved your privacy after it was installed (compared to before it was
installed)? (privacy is “being alone when you want to be alone, being with your wife/husband
alone when you want to be with him/her alone etc., not be seen by others when you don’t
want to be seen” etc.) A. Yes; B. No; C. Others, please specify/explain (Protection question)
41. Do you feel safer now after the plastic sheet is installed (compared to before it was installed)
? A. Yes; B. No; C. Others, please specify/explain (Protection question)
i.) If yes, how? A. Safe from the weather (rain, sun); B. Safe from people outside of
the household; C. Safe from animals; D. Others, please explain
ii.) If no, why? A. Does not protect adequately from the weather (rain, sun); B. Does
not protect adequately from people outside of the household; C. Does not protect
adequately from animals; D. Others, please specify/explain
42. Who sleeps in the shelter where plastic sheets are installed? A. Elderly Male; B. Elderly Female;
C. Adult Male; D. Adult Female; E. Adolescent boys; F. Adolescent girls; G. Boys; H. Girls; I. Baby
boy; J. Baby girl; J. People with disabilities; K. Relatives outside of households; L. Friends outside
of households; M. Nobody; O. N/A; P. Others, please specify
43. How satisfied are you with the quality of the plastic sheet? [ENUMERATOR: This question is
about QUALITY, not quantity] A. Satisfied; B. Partially satisfied; C. Dissatisfied; D. Others,
please specify/explain
i.) If partially satisfied or dissatisfied with quality of item, why? A. small size; B. material easily
damaged; C. Too thin; D. Color; E. Others, please specify/explain
N.B. Enumerator please verify item and statement of interviewee, if possible take photos
44. What was your shelter situation before distribution of plastic sheet? A. Sleeping under tree; B.
Sleeping in open space; C. Sleeping in public premises; D. Sleeping in shelters of
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relatives/friends; E. Sleeping in shelters of host community; F. Sleeping in my own shelter; J.
Other, please specify/explain
45. What is your current shelter situation after distribution of plastic sheet? A. Sleeping in my own
shelter made from distributed shelter materials; B. Sleeping under tree; C. Sleeping in open
space; D. Sleeping in public premises; E. Sleeping in shelters of relatives/friends; F. Sleeping in
shelters of host community; G. Sleeping in my old shelter (not using distributed shelter
materials) J. Other, please specify/explain
46. What were your shelter challenges before distribution of plastic sheet? A. Leaking; B. Flooding;
C. Temperature; D. Safety & security; E. Weather; F. Privacy; G. None; H. Others, please
specify/explain
47. What were your shelter challenges after distribution of plastic sheet? A. Leaking; B. Flooding;
C. Temperature; D. Safety & security; F. Weather; G. Privacy; H. None; I. Others, please
specify/explain
48. Did you need more wood to complete your shelter using the plastic sheets that were given to
you? A. Yes; B. No (Question linked to environment and protection)
i.) If yes, who collects the wood in your household? A. Elderly Male; B. Elderly
Female; C. Adult Male; C. Adult Female; D. Youth Male; E. Youth Female; F. Child
Male; G. Child Female; H. Others, please specify/explain
ii.) If yes, have you or any member in your household experienced any security issues
during wood collection? A. Yes; B. No; C. Refuse to answer [DO NOT READ]
iia.) If yes, please explain
Nylon/Rubber Rope
49. Please can you show me the nylon rope that you received? [ENUMERATOR: Verify by
observation of item] A. Used as shelter improvement (wall); B. Used as shelter improvement
(partition); C. Used as shelter improvement (roof); D. Stored (item seen but not being used); E.
Item not able to be seen/observed; F. Respondent says that they do not have the item; G.
Others, please explain
i.) If ‘stored’, ‘item not able to be seen/observed’ or ‘respondent says they do not
have the item’ for which reasons did you not install it? A. Restriction from the
government, B. Restriction from the host community, C. Restriction from other
people/groups/organizations, D. Fear of being evicted, E. Insecurity, F. Not the
right season, G. No one in the household is physically able to install the materials;
H. Not enough wood or other materials needed to install; I. Given away; J.
sold/exchanged; K. stolen; L. damaged; M. lost; N. Surplus/extra; O. Refuse to
answer [DO NOT READ]; P. Others, please explain (can be linked with HLP)
ii.) If sold/exchanged, what did you buy or what did you get in exchange?
50. Do you feel safer now after the nylon/rubber rope is installed? A. Yes; B. No; C. Others, please
specify/explain (Protection question)
i.) If yes, how? A. Safe from the weather (rain, sun); B. Safe from people outside of
the household; C. Safe from animals; D. Privacy; E. Others, please please
specify/explain (Protection question)
ii.) If no, why? A. Does not protect adequately from the weather (rain, sun); B. Does
not protect adequately from people outside of the household; C. Does not protect
adequately from animals; D. Others, please specify/explain
51. How satisfied are you with the quality of nylon rope/rubber rope? [ENUMERATOR: This
question is about QUALITY, not quantity] A. Satisfied; B. Partially satisfied; C. Dissatisfied; D.
Others, please specify/explain
i.) If partially or dissatisfied with quality of item, for which reason? A. Not long
enough; B. Not strong enough; C. Too thin; D. Not good for tying materials; E.
Others, please specify/explain
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N.B. Enumerator please verify item and statement of interviewee, if possible take photos
52. What were you using to tie shelter materials together before distribution of nylon/rubber
rope? A. Nylon/rubber rope; B. Rope (made of local materials); C. Mosquito net; D. Nails; E.
None; F. Others, please specify/explain
53. What are you using to tie shelter materials together after distribution of nylon/rubber rope?
A. Distributed nylon/rubber rope; B. Nylon rubber rope from before (not distributed); C. Rope
(made of local materials); D. Mosquito net; E. Nails; F. None; G. Others, please specify/explain
Mosquito Net
54. Please can you show me the mosquito net that you received? [ENUMERATOR: Verify by
observation of item] A. Item being used [hanging above bed or stored near bed]; B. Item
unopened (still in packaging); C. Item is used as rope for shelter materials; D. Item used as rope
for fence or other structures (e.g. animal pens, bed, chairs, others); E. Item used as a screen for
windows; G. Item not able to be seen/observed; H. Respondent says that they do not have the
item; I. Others, please specify/explain
i.) If ‘item unopened (still in packaging) – why do you not use it? A. Poor quality; B.
Surplus/extra; C. Seasonal; D. Others, please specify/explain
ii.) If ‘item not able to be seen/observed’ or ‘or respondents say they do not have the
item’ – for which reason? A. Given away; B. sold/exchanged; C. stolen; D.
damaged; E. lost; F. Surplus/extra; G. Others, please explain
iii.) If sold/exchanged, what did you buy or what did you get in exchange?
55. Who sleeps under the mosquito net that you received? A. Elderly Male; B. Elderly Female; C.
Adult Male; D. Adult Female; E. Adolescent boys; F. Adolescent girls; G. Boys; H. Girls; I. Baby
boy; J. Baby girl; J. People with disabilities; K. Relatives outside of households; L. Friends outside
of households; M. Nobody; N. N/A; O. Other people, please specify
56. How satisfied are you with the quality of mosquito net? [ENUMERATOR: This question is
about QUALITY, not quantity] A. Satisfied; B. Partially satisfied; C. Dissatisfied; D. Others,
please explain
i.) If partially satisfied or dissatisfied with quality of item, why? A. Material is
rough/ too hard; B. Material is itchy; B. Color; C. Smell; D. Material is easily
damaged; E. Others, please specify/explain
N.B. Enumerator please verify item and statement of interviewee, if possible take photos
57. What did you use to protect yourself from mosquitos before distribution of mosquito nets? A.
We use mosquito nets in good condition; B. We use mosquito nets with holes; C. We use smoke
from plants we burn; D. We use smoke from animal dung we burn E. We use mosquito spray;
F. We didn’t use anything; G. Others, please specify.
58. What are you using to protect yourself from mosquitos after distribution of mosquito nets? A.
We are using distributed mosquito nets; B. We are using our old mosquito nets C. We use
smoke from plants we burn; D. We use smoke from animal dung we burn; E. We use mosquito
spray; F. We don’t use anything; G. Others, please specify/explain
i.) If you are using distributed mosquito nets, what is the current condition? A. Good
condition; B. Torn/with holes; C. Others, please specify/explain
ii.) If you are using old mosquito nets, what is the current condition? A. Good
condition; B. Torn/with holes; C. Others, please specify/explain
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ii.) If ‘Stored’, do you use it and how? A. Yes; B. Occasional use (for example: used
only for visitors); C. No
iia.) If ‘Yes’ or ‘Occasional use’ how do you use it? A. Only cooking; B. Only
serving; C. Both for cooking and serving; D. Others, please specify
iib.) If ‘No’ why? A. Poor quality (material too thin); B. Poor quality (burns
food); C. Surplus/extra; D. Seasonal; E. Others, please specify/explain
iii.) If ‘item not able to be seen/observed’ or ‘respondents say they do not have the
item’ – why? A. Given away; B. sold/exchanged; C. stolen; D. damaged; E. lost; F.
Others, please specify/explain
iva.) If sold/exchanged, what did you buy or what did you get in exchange?
60. How satisfied are you with the quality of kitchen set? [ENUMERATOR: This question is about
QUALITY, not quantity] A. Satisfied; B. Partially satisfied; C. Dissatisfied; D. Others, please
explain
i.) If partially satisfied or dissatisfied with quality of item, why? A. Too small; B. Too
big; C. Material easily broken or damaged; D. Easily burnt; E. Others, please
specify/explain
N.B. Enumerator please verify item and statement of interviewee, if possible take photos
61. How was your meal preparation situation before distribution of kitchen sets? A. Used old
utensils; B. Borrowed kitchen utensils from relatives/community; C. We did not cook and only
gathered fruit/ leaves; D. We had enough utensils and preparing meals was not a problem; E.
We cooked without kitchen utensils; F. Other, please specify/explain
62. How was your meal preparation situation after distribution of kitchen sets? A. We use the
distributed utensils we received to cook; B. We use old kitchen utensils; C. Borrow kitchen
utensils from relatives/community; D. We do not cook and only gather fruit/leaves; E. We have
enough kitchen utensils so we sold/exchanged/do not use the kitchen set provided; F. We cook
without kitchen utensils; G. Other, please specify/explain
Blanket
63. Please can you show me the blanket that you received? [ENUMERATOR: Verify by
observation of the item] A. Being used; B. Stored; C. Item not able to be seen/observed; D.
Respondents say that they do not have the item, E. Others, please specify/explain
i.) If ‘Being used’ how? A. As cover for sleeping; B. Sleeping mat; C. Partition within
the house; D. Curtain/Door; E. Clothing D. Others, please specify
ii.) If ‘Stored’, do you use it? A. Yes, B. Occasional use (for example: used only for
visitors; C. No
iia.) If ‘Yes’ or ‘occasional use’ how do you use it? A. As cover for sleeping; B.
Sleeping mat; C. Partition within the house; D. Curtain/Door; E. Clothing D.
Others, please specify
iib.) If ‘No’ why? A. Poor quality; B. Surplus/extra; C. Seasonal; D. Others, please
explain
iii.) If ‘item not able to be seen/observed’ or ‘respondents say they do not have the
item’ – why? A. Given away; B. sold/exchanged; C. stolen; D. damaged; E. lost; F.
Others, please explain
iiia.) If sold/exchanged, what did you buy or what did you get in exchange?
64. Who uses the blanket that you received? A. Elderly Male; B. Elderly Female; C. Adult Male; D.
Adult Female; E. Adolescent boys; F. Adolescent girls; G. Boys; H. Girls; I. Baby boy; J. Baby girl;
J. People with disabilities; K. Relatives outside of households; L. Friends outside of households;
M. Nobody; N. N/A; O. Other people, please specify
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65. How satisfied are you with the quality of the blanket? [ENUMERATOR: This question is about
QUALITY, not quantity] A. Satisfied, B. Partially satisfied, C. Dissatisfied, D. Other, please
specify/explain
i.) If partially satisfied or dissatisfied with quality of item, why? A. Too thin, B. Too
thick; C. Rough/itchy; D. Smell; E. Color; F. Too short; G. Others, please
specify/explain
N.B. Enumerator please verify item and statement of interviewee, if possible take photos
66. How was your situation before distribution of blankets? A. We used blankets in bad condition;
B. We used blankets in good condition; C. We use bed sheets; D. We use our clothes; E. We
didn’t use anything; G. Others, please specify/explain
67. How was your situation after distribution of blankets? A. We use distributed blankets; B. We
use old blankets; C. We use bed sheets; D. We use our clothes; E. We don’t use anything; G.
Other, please specify/explain
i.) If you use distributed blankets, what is the current condition? A. Good condition,
B. Torn/with holes, C. Others, please specify/explain
ii.) If you use old blankets, what is the current condition? A. Good conditions; B.
Torn/with holes; C. Others, please specify/explain
Kanga
68. Please can you show me the kanga you received? [ENUMERATOR: Verify by observation of
the item] A. Being used; B. Stored; C. Item not able to be seen/observed; D. Respondents say
that they do not have the item, E. Others, please specify/explain
i.) If ‘Being used’ how? A. Clothing; B. Sleeping mat; C. Blanket; D. Partition within
the house; D. Curtain/Door; E. Decoration; D. Others, please specify
ii.) If ‘Stored’, do you use it? A. Yes; B. Occasional use (for example: used only for
visitors); C. No
iia.) If ‘Yes’ or ‘Occasional use’ how do you use it? A. Clothing; B. Sleeping mat;
C. Blanket; D. Partition within the house; D. Curtain/Door; E. Decoration; D.
Others, please specify/explain
iib.) If ‘No’ why? A. Poor quality; B. Surplus/extra; C. Seasonal; D. Others, please
explain
iii.) If ‘item not able to be seen/observed’ or ‘respondents say they do not have the
item’ – why? A. Given away; B. sold/exchanged; C. stolen; D. damaged; E. lost; F.
Others, please explain
iiia.) If sold/exchanged, what did you buy or what did you get in exchange?
69. Who uses the kanga that you received? A. Elderly Male; B. Elderly Female; C. Adult Male; D.
Adult Female; E. Adolescent boys; F. Adolescent girls; G. Boys; H. Girls; I. Baby boy; J. Baby girl;
J. People with disabilities; K. Relatives outside of households; L. Friends outside of households;
M. Other people outside of households; N. Nobody; O. N/A; P. Others, please specify
70. How satisfied are you with the quality of kanga? [ENUMERATOR: This question is about
QUALITY, not quantity] A. Satisfied; B. Partially satisfied; C. Dissatisfied; D. Others, please
specify/explain
i.) If partially satisfied or dissatisfied with quality of item, why? A. Too small; B. Too
big; B. color; C. easily damaged; D. color easily fades; E. too hot; F. too thick, G.
too thin; H. uncomfortable material; I. cultural issue; J. Others, please
specify/explain
N.B. Enumerator please verify item and statement of interviewee, if possible take photos
71. What did you use before in place of the kanga before distribution? A. Old clothes; B. Tobe/Lao;
C. Old kanga; D. Animal skins; E. Leaves; F. Bedsheets; G. Others, please specify/explain ; H.
Refuse to answer [DO NOT READ]
13
Sleeping Mat
72. Please can you show me the sleeping mat you received? [ENUMERATOR: Verify by
observation of the item] A. Being used; B. Stored; C. Item not able to be seen/observed; D.
Respondents say that they do not have the item, E. Others, please specify/explain
i.) If ‘Being used’ how? A. Sleeping; B. Sitting; C. Partition within the house; D.
Curtain/Door; D. Others, please specify
ii.) If ‘Stored’, do you use it? A. Yes; B. Occasional use (for example: used only for
visitors); C. No
iia.) If ‘Yes’ or ‘Occasional use’ how do you use it? A. Sleeping; B. Sitting; C. Partition
within the house; D. Curtain/Door; D. Others, please specify/explain
iib.) If ‘No’ why? A. Poor quality; B. Surplus/extra; C. Seasonal; D. Others, please
explain
iii.) If ‘item not able to be seen/observed’ or ‘respondents say they do not have the
item’ – why? A. Given away; B. sold/exchanged; C. stolen; D. damaged; E. lost; F.
Others, please explain
iiia.) If sold/exchanged, what did you buy or what did you get in exchange?
73. Who sleeps on the sleeping mat your received? A. Elderly Male; B. Elderly Female; C. Adult
Male; D. Adult Female; E. Adolescent boys; F. Adolescent girls; G. Boys; H. Girls; I. Baby boy; J.
Baby girl; J. People with disabilities; K. Relatives outside of households; L. Friends outside of
households; M. Other people outside of households; N. Nobody; O. N/A; P. Others, please
specify
74. How satisfied are you with the quality of sleeping mat? [ENUMERATOR: This question is
about QUALITY, not quantity] A. Satisfied; B. Partially satisfied; C. Dissatisfied; D. Others,
please explain
If partially satisfied or dissatisfied with quality of item, why? A. Too small; B. Color; C. Smell;
D. Material easily damaged; E. Rough/itchy ; F. Too thin; G. Other, please specify/explain
N.B. Enumerator please verify item and statement of interviewee, if possible take photos
75. How was your sleeping situation before distribution of sleeping mat? A. We slept on the floor
with no mat; B. We used a sleeping mat/bed/mattress which was in good condition and the
right size; C. We had a sleeping mat in very bad condition; D. We had a sleeping mat which was
too small for the whole family; E. We used papyrus/palm leaves sleeping mat; F. We used cloth
so sleep on the floor; G. We used sacks from food distribution; H. We use animal skins; H.
Others, please specify/explain
76. How was your sleeping situation after distribution of sleeping mat? A. We use the distributed
sleeping mat we received; B. We sleep on the floor with no mat; C. We use our old sleeping
mat/bed/mattress; D. We used papyrus/palm leaves sleeping mat; E. We use cloth to sleep on
the floor; F. We used sacks from food distribution; G. We use animal skins; H. Others, please
specify/explain
i.) If you are using the distributed sleeping mat, what is the condition? A. Good
condition; B. Torn/damaged; C. Others, please specify/explain
ii.) If you are using old sleeping mat/bed/matress, what is the condition? A. Good
condition; B. Torn/damaged; C. Others, please specify/explain
Solar Lamp
77. Please can you show me the solar lamp you received? [ENUMERATOR: Verify by observation
of the item] A. At home/charging under sun; B. Stored; C. Item not able to be seen/observed;
D. Respondents say that they do not have the item, E. Others, please specify/explain
i.) If ‘At home/charging under the sun’ or ‘Stored’, do you use the solar lamp? A.
Yes; B. Occasional use (for example: used only for visitors); C. No
ia.) If ‘No’ why? A. Poor quality/Damaged; B. Surplus/extra; C. Safety/security
reasons; D. Others, please explain
14
ib.) If ‘Yes’ or ‘Occasional use’, when do you use the solar lamp? (PROTECTION
QUESTION) A. To walk to latrines at night; B. Walking/moving at night; C. At
home at night (studying); D. At home at night (cooking/other household chores);
E. At home at night (lighting); F. At home at night (child care); G. Others, please
specify/explain
ii.) If ‘item not able to be seen/observed’ or ‘respondents say they do not have the
item’ – why? A. Given away; B. sold/exchanged; C. stolen; D. damaged; E. lost; F.
Others, please explain
iia.) If sold/exchanged, what did you buy or what did you get in exchange?
78. Do/would you feel in danger/unsafe using the solar lamp at night? (PROTECTION QUESTION)
A. Yes; B. No; C. Refuse to answer [DO NOT READ]
i.) If yes, why? A. Government restrictions; B. Camp restriction; C. Draws attention;
D. Safety and Security; E. Refuse to answer [DO NOT READ]; F. Others, please
specify/explain
79. Who uses the solar lamps? A. Elderly Male; B. Elderly Female; C. Adult Male; D. Adult Female;
E. Adolescent boys; F. Adolescent girls; G. Boys; H. Girls; I. Baby boy; J. Baby girl; J. People with
disabilities; K. Relatives outside of households; L. Friends outside of households; M. Other
people outside of households; N. Nobody; O. N/A; P. Others, please specify/explain
80. How satisfied are you with the quality of solar lamp? [ENUMERATOR: This question is about
QUALITY, not quantity] A. Satisfied; B. Partially satisfied; C. Dissatisfied; D. Others, please
specify/explain
i.)If partially satisfied or dissatisfied with quality of item, why? A. Not bright enough; B. Life
span of battery too short; C. takes a long time to charge; D. Too small; E. Too big; F. Others,
please specify/explain
N.B. Enumerator please verify item and statement of interviewee, if possible take photos
81. How was your lighting situation before distribution of solar lamps? A. We had no lighting
solution at all; B. We had our own solar lamps; C. We used candles; D. We used a torch; E. We
used firewood; F. Fuel lamp; G. Others, please explain
82. How was your lighting situation after distribution of solar lamps? A. We are now using solar
lamp received; B. We still do not have any lighting solution; C. We are using old solar lamps; D.
We still use candles; E. We still use torch; F. We still use firewood; F. Fuel lamp; H. Others,
please specify
We have reached the end of this interview. Thank you very much for your participation, the
information you shared with me will be very useful for "Name of organization" to improve its
services.
15
SNFI PDM FOCUS GROUP DISCUSSION (FGD) FACILITATOR’S GUIDE
This guiding document serves to ensure that the facilitator understands key concepts of each topic found
in the FGD tool to obtain appropriate information pertinent to the PDM activity of a specific distribution.
The list of questions found in the FGD tool is not mandatory and should be used and adapted as relevant.
Purpose of FGD: The FGD will help to gather information not addressed through the household (HH)
questionnaire or cross-check information provided during quantitative surveys and vice-versa. Focus
groups are a qualitative tool, meaning that they are useful in obtaining descriptive information such as
opinions and perspectives, often to complement or more fully explain quantitative data.
16
10. The group’s privacy should be respected, and places that are likely to draw a crowd should be
avoided.
11. Ideally, presence of local chiefs, authorities or anyone who can potentially inhibit, limit, or
influence the group’s ability to express themselves freely should not be included in the FGD. Unless
this is not feasible, explain politely/diplomatically to the person who insists to be included that the
FGD is meant for a specific group.
12. The FGD should ideally finish between 1 and 1.5 hours.
(During)
1. Once participants start to arrive, prior to beginning of FGD, confirm that they are beneficiaries of
the specific distribution you are monitoring, unless the FGD is specifically for non-beneficiaries.
2. The discussion leader must introduce him/herself and his/her assistant, explain purpose of the
meeting and format of questions.
3. Communicate the time frame of FGD (1-1.5 hours), ensure that FGD is held within that time frame.
If you are conducting a semi-structured FGD and intend to take less time, communicate your
intended timeframe. Note that participants may be reluctant to participate in future FGDs if you
do not start on time or if you go beyond the expected timeframe.
4. Explain that the information collected will only serve to monitoring the distribution, that their
feedback will be communicated to relevant stakeholders, and will not be used for any other
purpose.
5. Explain that participants are asked to mainly answer questions below and that further comments
and questions will be addressed at the end.
6. These questions serve as a checklist and it is the team who will decide based on the progress of
the discussion which questions to include, exclude and further develop. In general, the FGD is to
compliment the HH questionnaire and are designed to address information that cannot be
gathered through the HH interview.
7. In the event that a few participants start to dominated the group, the facilitator should be able to
moderate the discussion diplomatically and in ways that can solicit others perspectives, providing
an environment for others to communicate their views comfortably.
8. Don’t forget to thank the participants for their time and ask them if they appreciated the FGD, and
if it was beneficial and how.
(After)
9. Soon after the focus group concludes, the moderator and note-taker should compare notes and
discuss views to make sure they have a consistent and accurate interpretation in the same day of
the FGDs.
10. This information should be summarized and placed in a standard reporting format that can be
used to analyze the results of the various focus groups.
17
FOCUS GROUP DISCUSSION - Adults
Hello, my name is [facilitator name] with [name of colleague taking notes and translator]. Thank you
for taking the time to participate in this focus group discussion on the distribution of SNFIs last (date
of distribution). This focus group discussion (FGD) is part of a larger post-distribution monitoring
(PDM) process that [name of the organization] is conducting to understand the quality of the
distribution, quality of the items distributed, and the impact of our response. The information will be
kept confidential and will help "[Name of the organization]" improve projects but it is not an
assessment to give people more assistance; we are not here to take names for another distribution
and your answers will not change your eligibility for future assistance. During this FGD, I will ask
questions and facilitate a conversation on your experience and views about the intervention and the
SNFIs distributed. Please keep in mind that there are no “right” or “wrong” answers to any of the
questions I will ask. I hope you will be comfortable speaking honestly and sharing your thoughts with
us. Please note that [name of colleague taking notes] will be taking notes during the discussion to
ensure we adequately capture your views, suggestions, opinions during the conversation. Comments
from the FGD will remain confidential and your name will not be attached to any comments you make.
This FGD will take around 30 minutes. If anything is unclear or you do not agree with what we have
explained, please let us know before we begin. Does anyone have any questions? Are you okay to
participate?
Date:
Location:
Name of
facilitators/translators
Sex of the facilitator/translator
FGD Type
Sex and number of participants Male Female
Age bracket Youngest Oldest
I. ADULTS
QUALITY CONTROL OF PROCESS (Assessment, verification, distribution)/ EFFECTIVENESS OF
RESPONSE
1. Were you aware of selection criteria? If yes, can you tell me what the criteria was?
2. Was anybody excluded from the selection criteria?
3. How was the response (assessment, targeting, distribution)?
4. Was anyone fitting the selection criteria excluded? Should there have been different criteria?
5. Did the intervention contribute to responding to your main urgent S-NFI need? Please explain
your situation before and now
QUALITY CONTROL (ITEMS)
6. What was the overall quality of SNFI items provided? please explain why good or bad.
QUANTITY CONTROL
7. How was the quantity of items you received? Please explain and specify items
TIMELINESS
18
8. Did you feel you received the items in time to respond to your needs?
DUPLICATION OF SERVICES
9. When was the last time you received SNFIs?
PROTECTION
10. Did you have any challenges or security issues during the intervention?
AAP (INFORMATION PROVISION/SHARING)
11. What is the best way to pass a message to the community?
12. Were the main observations of the needs assessment communicated to you after the
assessment?
HOUSE, LANDING AND PROPERTY
13. Have you faced any land/property dispute or evictions since SNFIs were provided? Please
explain what was the dispute and was it resolved?
14. Have you installed the distributed shelter materials to improve your shelter? If no, please
explain (only ask if plastic sheets were distributed)
ACCOUNTABILITY TO AFFECTED POPULATION (CFM)
15. Was there a complaint desk or a way to give a complaint or feedback during the response? If
yes, what was it? Did people feel comfortable using the complaints and feedback
mechanisms? If no, please explain. Is there a way to improve the CFM?
ENVIRONMENT
16. How do people dispose of packaging of SNFIs? (PROMPT: throw in land, throw in water,
burning, burying, reuse)
17. How do people dispose of old/damaged/unusable SNFIs? (PROMPT: throw in land, throw in
water, burning, burying, reuse)
RESILIENCE AND COPING MECHANISM:
18. If the distribution had not happened do you have another way get to SNFI? Please explain
how? (Facilitator, please probe per item, and some examples can be: buy them, borrow them,
make them, exchange existing/owned assets to obtained SNFI, make clay pots, what did the
community do in the past before humanitarians came)
19. Do you have any plans to improve your current situation? Please explain
CONCLUDING QUESTIONS
20. Do you think this (focus group) discussion is important or not? Please explain
21. Do you have any other questions, feedback, complaints suggestions?
19
FOCUS GROUP DISCUSSION – Adolescent Girls/Boys
Hello, my name is [facilitator name] with [name of colleague taking notes and translator]. Thank you
for taking the time to participate in this focus group discussion on the distribution of SNFIs last (date
of distribution). This focus group discussion (FGD) is part of a larger post-distribution monitoring
(PDM) process that [name of the organization] is conducting to understand the quality of the
distribution, quality of the items distributed, and the impact of our response. The information will be
kept confidential and will help "[Name of the organization]" improve projects but it is not an
assessment to give people more assistance; we are not here to take names for another distribution
and your answers will not change your eligibility for future assistance. During this FGD, I will ask
questions and facilitate a conversation on your experience and views about the intervention and the
SNFIs distributed. Please keep in mind that there are no “right” or “wrong” answers to any of the
questions I will ask. I hope you will be comfortable speaking honestly and sharing your thoughts with
us. Please note that [name of colleague taking notes] will be taking notes during the discussion to
ensure we adequately capture your views, suggestions, opinions during the conversation. Comments
from the FGD will remain confidential and your name will not be attached to any comments you make.
This FGD will take around 30 minutes. If anything is unclear or you do not agree with what we have
explained, please let us know before we begin. Does anyone have any questions? Are you okay to
participate?
Date:
Location:
Name of
facilitators/translators
Sex of the facilitator/translator
FGD Type
Sex and number of participants Male Female
Age bracket Youngest Oldest
20
AAP (PARTICIPATION)
4. Do you know of adolescents who were interviewed/consulted in the community?
5. Do you know of adolescent who participated in the intervention? If no, why? If yes, how?
Explain
6. Do you want to participate in future interventions? How do you want to participate?
7. How is the youth represented in the community (for adolescent girls, for adolescent boys)?
AAP (INFORMATION PROVISION/SHARING)
8. What is the best way to pass a message to adolescents in the community? Were the main
observations of the needs assessment communicated to you after the assessment?
9. Were you shown how to use the items?
ACCOUNTABILITY TO AFFECTED POPULATION (CFM)
10. Do you have a way to give a complaint or feedback about the intervention (selection,
distribution)?
- If yes, what is it? Do you feel comfortable using the complaints and feedback mechanism?
- If no, please explain. Is there a way the CFM can be improved? Is there a way to make it
more comfortable and accessible for adolescents?
PROTECTION
11. Were there people in the community who felt unsafe during the response? If yes, please
explain (assessment, verification, targeting, distribution, submitting complaints, after
distribution, any other moment). If yes, how can we address these issues?
12. Was the response safe for adolescents?
USAGE
13. Which items from those that your household received are you able to use? Which items are
you not able to use and why?
CONCLUDING QUESTIONS
14. Do you think this (focus group) discussion is important or not? Please explain
15. Do you have any other questions, feedback, complaints suggestions?
21
FOCUS GROUP DISCUSSION – Non-Recipients
Hello, my name is [facilitator name] with [name of colleague taking notes and translator]. Thank you
for taking the time to participate in this focus group discussion on the distribution of SNFIs last (date
of distribution). This focus group discussion (FGD) is part of a larger post-distribution monitoring
(PDM) process that [name of the organization] is conducting to understand the quality of the
distribution, quality of the items distributed, and the impact of our response. The information will be
kept confidential and will help "[Name of the organization]" improve projects but it is not an
assessment to give people more assistance; we are not here to take names for another distribution
and your answers will not change your eligibility for future assistance. During this FGD, I will ask
questions and facilitate a conversation on your experience and views about the intervention and the
SNFIs distributed. Please keep in mind that there are no “right” or “wrong” answers to any of the
questions I will ask. I hope you will be comfortable speaking honestly and sharing your thoughts with
us. Please note that [name of colleague taking notes] will be taking notes during the discussion to
ensure we adequately capture your views, suggestions, opinions during the conversation. Comments
from the FGD will remain confidential and your name will not be attached to any comments you make.
This FGD will take around 30 minutes. If anything is unclear or you do not agree with what we have
explained, please let us know before we begin. Does anyone have any questions? Are you okay to
participate?
Date:
Location:
Name and sex of
facilitators/translators
FGD Type
Sex and number of participants Male Female
Age bracket Youngest Oldest
22
6. Have there been any tensions or bad feelings in the community related to the intervention
(selection, distribution)? If yes, what are those tensions and what are the reasons for the
tensions?
AAP (INFORMATION PROVISION/SHARING)
7. What is the best way to pass a message to the community? Were the main observations of
the needs assessment communicated to you after the assessment?
AAP (PARTICIPATION)
8. Even though you did not receive items, were you able to participate in the response (e.g.
selection, casual labourers, community meetings)?
9. Were there any people who were excluded from participation (e.g. selection, casual
labourers, community meetings)? Please explain
ACCOUNTABILITY TO AFFECTED POPULATION (CFM)
10. Was there a way to give a complaint or feedback during the response? If yes, what was it? Did
people feel comfortable using the complaints and feedback mechanisms? If no, please explain.
Is there a way to improve the CFM?
ENVIRONMENT
11. How has the SNFI response impacted the environment of your community? (PROMPT: cutting
more trees to get wood, there is more rubbish in the community)
12. How do people dispose of old/damaged/unusable SNFIs? (PROMPT: throw in land, throw in
water, burning, burying, reuse)
CONCLUDING QUESTIONS
13. Do you think this (focus group) discussion is important or not? Please explain
14. Do you have any other questions, feedback, complaints suggestions?
23
Field Code Changed
▪ Program staff
▪ Camp coordinator/manager
▪ Community leaders
▪ Concerned implementing partner
▪ Local authorities
Hello, my name is [facilitator name] with [name of colleague taking notes and translator]. Thank you
for taking the time to participate in this key informant interview on the distribution of SNFIs last [date
of distribution]. This interview is part of a larger post-distribution monitoring (PDM) process that
[name of the organization] is conducting to understand the quality of the distribution, quality of the
items distributed, and the impact of our response. The information will be kept confidential and will
help [Name of the organization] improve projects but it is not an assessment to give people more
assistance; we are not here to take names for another distribution and your answers will not change
your eligibility for future assistance. During this interview, I will ask questions and facilitate a
conversation on your experience and views about the intervention and the SNFIs distributed. Please
keep in mind that there are no “right” or “wrong” answers to any of the questions I will ask. I hope
you will be comfortable speaking honestly and sharing your thoughts with us. Please note that [name
of colleague taking notes] will be taking notes during the interview to ensure we adequately capture
your views, suggestions, opinions during the conversation. Comments from this interview will remain
confidential and your name will not be attached to any comments you make. This interview will take
around 30 minutes. If anything is unclear or you do not agree with what we have explained, please let
us know before we begin.
Date
Location
Name of
facilitators/translators
Sex of the facilitator/translator
KII Type
Sex of participant
Age of interviewee
Various sets of questions that could be posed to each interviewee could be as follows:
A. Program Staff
1. How and when did you receive information about affected population? Do you think that the
time between alert date, assessment and distribution is a reasonable timeframe?
24
2. Did you participate in the design/planning of the intervention? (e.g. deciding on which items
to distribute, who to target, how to do the distribution, etc.)
3. What was the selection criteria? Do you know if anybody fitting the criteria was excluded?
4. Did you consider protection and AAP when planning the intervention? Are there other cross-
cutting issues which have been integrated or considered in the design of the project?
5. How did you communicate with the community and why did you choose those channels/ways
of communicating?
6. Was the logistics and administrative components well prepared? Any suggested
improvement?
7. Do you think that the field staff has delivered the task efficiently and effectively? If yes, what
were the best practices? If no, what are the reasons it was not efficient and effective? Can it
be improved?
8. How was protection mainstreamed in the intervention? If it was not, why? Were there other
organizations/agencies involved or consulted in the planning of the intervention? Would it be
relevant and good to include them for the next interventions?
9. Was the design of the intervention okay? If no, why not?
10. What were any other major challenges, best practices and lessons learnt? And suggested
recommendations to improve our future interventions
B. Camp Coordinator/Manager
1. Were you aware in advance of the influx of IDPs? When and how did you receive information
about the influx of IDPs in this community?
2. How did you respond to the influx?
3. What was your role in the intervention (assessment, verification, targeting, distribution)
4. Were you aware of the selection criteria? Do you know if people fitting the selection criteria
were excluded?
5. What were the items distributed?
6. Were the items provided relevant to the needs assessed of affected population
7. Were the items given to beneficiaries of good quality and provided in time?
8. What were the key consideration for selecting the particular distribution site? (Were
security/access risks considered prior to distribution?)
9. How was the distribution and what were the main challenges?
10. Were there any other organizations providing similar assistance in this PoC/collective centre/
targeted locations in SNFI sector? (Which organization, when, what, where, for whom)
11. What was the impact of the response (social, economic, security, environmental, political,
psychological, others)?
12. What were the major complaints/feedback from the whole intervention?
13. What recommendations do you suggest to improve future
C. Community Leaders
1. What was your role in the intervention? Please explain
2. Do you think that the response was conducted fairly (targeting criteria, queuing during
distribution, others)?
3. What was the most urgent SNFI needs of the targeted people in your community?
4. Did the assistance meet the above needs?
5. How was the assistance provided in terms of (timeliness, quality of materials, location, others)
6. What was the community’s situation before and after this intervention?
7. What were the main challenges faced /complaints or feedback provided during this
intervention (assessment, verification, distribution)?
8. What challenges did you face as community leader in this intervention?
9. How did we ensure that the most vulnerable are considered in the intervention?
25
10. What was the impact of the response (social, economic, security, environmental, political,
psychological, others)?
11. If the organization had not provided these items, how else would the targeted population
have these SNFIs? (ex. Borrow from community members/relatives, casual work, borrow
items from neighbours/relatives, continue living without them, etc.)
12. What efforts have been put in place by the community and community leaders to improve
their current situation?
13. What suggestions do you propose to improve our future intervention?
14. Do you have any other comments/questions for us?
E. Local Authority
1. How were you involved in the intervention?
2. Are you still receiving demands for SNFI from the POC/collective centre or in your area?
3. What feedback/complaints are you receiving from the communities who have received SNFI
assistance?
4. Were you regularly informed by the program staff about the target criteria, type of assistance,
approach, quantity and nature of SNFI items being provided?
5. Do you think that the intervention process/approach of [name of organization] is efficient
and provided timely and quality assistance to the affected population?
6. Are you satisfied with the contribution of the organization towards the affected population?
7. What coordination mechanisms are in place for the government to collaborate with other
organizations in humanitarian/development response? which organizations and what
assistance is provided?
8. What was the impact of the response (social, economical, security, environmental, political,
psychological, others)?
9. What suggestions do you propose to improve our future intervention?
10. Do you have any other comments/questions for us?
26
Field Code Changed
Hello, my name is [facilitator name] with [name of colleague taking notes and translator]. Thank you
for taking the time to participate in this in-depth interview on the distribution of SNFIs last [date of
distribution]. This interview is part of a larger post-distribution monitoring (PDM) process that [name
of the organization] is conducting to understand the quality of the distribution, quality of the items
distributed, and the impact of our response. The information will be kept confidential and will help
[Name of the organization] improve projects but it is not an assessment to give people more
assistance; we are not here to take names for another distribution and your answers will not change
your eligibility for future assistance. During this interview, I will ask questions and facilitate a
conversation on your experience and views about the intervention and the SNFIs distributed. Please
keep in mind that there are no “right” or “wrong” answers to any of the questions I will ask. I hope
you will be comfortable speaking honestly and sharing your thoughts with us. Please note that [name
of colleague taking notes] will be taking notes during the focus group to ensure we adequately capture
your views, suggestions, opinions during the conversation. Comments from this interview will remain
confidential and your name will not be attached to any comments you make. This interview will take
around 30 minutes. If anything is unclear or you do not agree with what we have explained, please let
us know before we begin.
Date:
Location:
Name of interviewer/translators
Sex of interviewer/translator
PSN Type
Sex of interviewee
Age of interviewee
1. Were you aware of the S/NFI assistance? If yes, how did you receive information about this
assistance?
2. Is this communication channel convenient for you? If no, how would you like to receive such
kind of information?
3. How were you involved during the response process? (Assessment, Verification, targeting,
distribution.)
4. Were you given priority during the distribution?
5. Suggest possible ways how people with special needs can always be supported to access
such kind of assistance in your community
6. What were your most urgent SNFI needs at the time? And did the items you receive meet
your most urgent SNFI needs above?
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7. How did you receive your items? (how it was delivered i.e. if staff delivered items, if family
members collected items, etc.)
8. What challenges did you face during the response? (Assessment, Verification, targeting and
distribution). Are you using the S/NFIs received? How are they helping you?
9. How did you install the shelter materials you received?
10. Did you feel safe during the response? (Assessment, Verification, targeting and distribution)
11. Did your safety increase or decrease after receiving the S/NFIs?
12. Do you know of other PSNs whom you think urgently needed this assistance but were
excluded? Why so?
13. Suggest ways how organisations can improve future response to benefit PSNs? (Assessment,
Verification, targeting and distribution)
14. Do you have any other comment/question for us?
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Field Code Changed
State*
County*
Payam*
Exact location/Boma*
Site/settlement Type* PoC ☐ Collective Centers ☐ Spontaneous ☐ Others_________ ☐
Displacement Type* Conflict affected ☐ Disaster affected ☐ Other (Specify) _____________ ☐
PDM Team Details
Name Agency Title Contact (email, mobile, sat-phone)
(Name of Place)
Enumerators
TOTAL Male Female
Report prepared Contributions
by: from:
Sample size information
Total
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Total female
headed
households
Total male
headed
households
PDM SCHEDULE
Location Date No. of interviews collected
Payam Boma
S-NFI Distributed
Quantity of each item distributed per
household
Targeting criteria
IDPs ☐ Host community ☐ Returnees ☐
- Include whether IDPs, host community,
Others_________ ☐
returnees, most vulnerable, etc.
Background: SNFI Response overview (provide any other additional information that is relevant to PDM -
guidance below. N.B. This should come from distribution report )
- Give a brief introduction of context from alert date, assessment/verification, to distribution?
- Where was the distribution held and how was it organised?
- What and how were beneficiaries informed?
- How was equal access ensured for men, women, girls and boys?
- How was order maintained during the distribution?
- What were the challenges?
Executive summary
- Provide a concise summary of PDM activity
- Provide summary of major findings, conclusions and recommendations
Aim of activity
-Briefly explain the objective of your activity including the intervention processes you are monitoring and which
items you are specifically monitoring
Methodology
-Briefly explain the different preparations and relevant steps undertaken for the PDM including desk review and
which documents, preparation of tools (paper back or mobile data collection), sampling, preparation of field
visit, mobilising and training of enumerators, data collection methods, documenting and analysis of data, and
other important and relevant information
Key Findings
- Provide graphs on the question indicated under each aspect being measured
- Include triangulation of data from other information based on other questions in HH, FGD, KII, observations,
desk review documents (assessment/verification, distribution report)
- Include photos at the section ‘Anecdotes, Stories, Photos’ and ensure that you refer to them in the analysis part
1.) Profile of interviewed households
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(Include relevant comparative graphs on ‘Sex of respondent?’, ‘How old are you?’, and diversity questions
i.),ii.),iii.),iv.),v.)
3.) Timeliness
(Include graph on ‘Did you receive the items when you needed it most?’)
4.) Duplication of Services
(Include comparative graph on ‘When was the last SNFI distribution?’ and ‘What SNFIs did you receive?’)
5.) Protection
(Include graph on ‘Did you experience any safety/security issues on the distribution? If yes, where?’
(Include graph on ‘Did you feel unsafe because of the SNFIs you received? If yes, what were the reasons?’)
(Include graph on ‘How long did it take you to arrive to the distribution site (one way)?’)
(Include graph on ‘If yes or partially/somehow, what could be done to address the safety/security issues?’)
5a) Protection (Only for Shelter materials)
(Include graph on ‘Has the plastic sheet improved your privacy?’)
(Include graph on ‘Do you feel safer after the plastic sheet is installed?’)
(Include comparative graph if relevant on sub question 50 ‘Who collects the wood in your household’ and ‘Have
you or any member in your household experienced any security issues during wood collection?’)
5b) Protection (Only for the solar lamp)
(Include graph on ‘Do/would you feel unsafe using the solar lamp at night? If yes, why?’)
6.) Housing, Land and Property
(Include graph on ‘Have you faced any land/property dispute/disagreement or evictions (being chased away from
the shelter or area where you stay) since S-NFIs were provided?‘)
7a.) Accountability to Affected Population (Information Provision/Sharing)
(Include graph on ‘How did you hear about the intervention?’)
(Include comparative graph on ‘Were you aware of time and day of distribution?’, ‘Were you informed of the items
you were going to receive? ’ ‘Did the distribution team show you how to use received materials properly?‘)
9.) Environment
(For disposal)
(Include comparative graph on ‘How do you dispose of the packaging from SNFIs? How do you dispose of damaged
and unusable SNFIs?’)
(If plastic sheets are distributed)
(‘Did you need more wood to complete your shelter using the plastic sheets that were given to you?’)
10.) Quality Control, Appropriateness, Usage, and Immediate Impacts of SNFIs
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(Include graphs per item monitored)
(Include comparative graph of all items respondent received on ‘Who uses the items?’
(Include comparative graph of all items respondent received on ‘Are you satisfied with the quality (not quantity)
of ____________?’)
Plastic Sheets
(Include graph on ‘Please show me the plastic sheet you received’ and the sub questions if relevant)
(Include comparative graph on ‘What is your current shelter situation BEFORE & AFTER distribution of shelter
material?’)
Mosquito Net
(Include graph on ‘Please show me the mosquito net you received’ and the sub questions if relevant)
(Include comparative graph on ‘What did you use to protect yourself from mosquitos BEFORE & AFTER distribution
of mosquito nets?’)
Kitchen Set
(Include graph on ‘Please show me the kitchen set you received’ and the sub questions if relevant)
(Include comparative graph on ‘How was your meal preparation situation BEFORE & AFTER distribution of kitchen
sets?’)
Blanket
(Include graph on ‘Please show me the kanga you received’ and the sub questions if relevant)
(Include comparative graph on ‘How was your situation BEFORE & AFTER distribution of blankets?’)
Kanga
(Include graph on ‘Please show me the kanga you received’ and the sub questions if relevant)
(Include comparative graph on ‘What did you use before in place of the kanga before distribution??’)
Sleeping Mat
(Include graph on ‘Please show me the sleeping mat you received’ and the sub questions if relevant)
(Include comparative graph on ‘How was your sleeping situation BEFORE & AFTER distribution of sleeping mat?’)
Solar Lamp
(Include graph on ‘Please show me the solar lamp you received’ and the sub questions if relevant)
(Include comparative graph on ‘How was your lighting situation BEFORE & AFTER distribution of solar lamps?’)
Conclusions & Recommendations
- Provide major findings, concerns and recommendations.
- Elaborate on findings of the S-NFI HRP 2019 Indicators
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Certificate of Participation
This certificate is awarded to:
Mr/Mrs __________________________________________
This is to certify that the above-mentioned enumerator has successfully participated in the training and digital data
collection using the Kobo App in tablets/phones conducted in _____________[location]________________ from
____________[start date of PDM]_________________ to _________[end date of PDM]______________. During the
exercise, he/she has understood the overall objective, rationale and methodology of the assessment and has acquired
the necessary skills to conduct household surveys independently using the device.
This Post-Distribution Monitoring (PDM) Toolkit would not have been possible without the efforts and
expertise of many contributors, who made time to attend lengthy meetings, review and revise
documents, and test the tools in the field. The S-NFI PDM Taskforce benefited immensely from the
diversity of voices and the enthusiastic discussions on how to make the tools both practical and
appropriate for the myriad realities of fieldwork, as well as broad in terms of research questions. The
PDM Taskforce aspired to design tools which could be applied in different contexts of South Sudan,
by staff and enumerators of different backgrounds, and which could measure a range of concepts and
topics, from accountability to affected population and resiliency to protection and environment
questions. It is our hope that this toolkit has met these challenges, and that it will improve
understanding of the outcomes and impact of S-NFI interventions in South Sudan.
The Shelter and NFI Cluster would like to acknowledge the contributors by name and
organization/agency, as a recognition of the fact that collaborative products are the result of
individuals’ time and effort.
World Vision – Lyndsay Hockin (Gender), Elizabeth Mayer (S-NFI Cluster Co-Coordinator)
IOM – Agnes Olusese (Protection), Christie Joy Bacal-Mayencourt (AAP), Ibere Lopes (HLP), Imade
Anombawa (Information Management), Lisa Lim Ah Khen (Environment), Phillip Boterere (Pipeline),
Sukhwant Kaur (Pipeline)
Internews – Fan-Man Tsang (CCE)
Gender Working Group – Elizabeth Awate, Aleksandra Vidojevic
DRC – Babette Schots (Protection)