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Advanced Support Worker Job Description

Supportworker

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mark caza
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52 views

Advanced Support Worker Job Description

Supportworker

Uploaded by

mark caza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Role Profile: Advanced Support

Worker

Vision and Values

At Community Integrated Care we make a positive difference: we change lives by caring with
passion, delivering life-changing support for people with support needs. Each and every one of us
has the potential to do amazing things in our work, which means we can enrich the lives of the
people we support, their loved ones and the communities we work in. Working here you’ll feel at
home: it’s welcoming, friendly and warm. This is a place you can be yourself, you’ll be welcomed no
matter who you are. And when we all come together, as one team, we do amazing things and make
a difference. We know that we are better together. We dare to challenge the expectations and
perceptions of the social care sector by delivering world-class support. With a relentless focus on
quality, we strive to be the best care provider possible. At Community Integrated Care we all share a
goal - we want the charity to be the best it can be.

Main Purpose of the Role

To be subject matter experts, providing personalised care and support to those with complex needs
utilising specialist knowledge and/or experience. Always daring to be the best you can be, taking
responsibility for assessing the effectiveness of support provided and to contribute to the multi-
agency care and support planning its successful implementation.

Key Accountabilities

1. Delivering tailored, life-enhancing support in line with the organisations complex care service
models, working with the complex care team and other specialists to ensure that the needs of
the people we support are met within a comprehensive and robust framework.
2. Support an environment where colleagues feel encouraged to reflect on their practices, and
guide, support and assess colleagues to promote continuous improvement and high levels of
competency.
3. To act as a role model and mentor to colleagues, by demonstrating excellent levels of practice
and ensuring specialist care and support is tailored to the people we support.
4. Identify, escalate, and contribute to the management of any risks that could affect customer
service or safety, or the effectiveness, efficiency and compliance of an individual's activities, to
ensure that the best interests of the people we support are always maintained.
5. To ensure the health, safety, and wellbeing of self, colleagues, and people supported by
following the appropriate policies and procedures and escalating any concerns, complaints or
poor practice.
6. To provide the best care and support possible, in accordance with a person’s support needs and
create personalised support plans using specialist knowledge and experience, gaining input from
other care professionals, so that people’s holistic needs are supported.
7. Delivering care and support in line with co-produced plans, and establishing meaningful
relationships with the people we support and their loved ones, to truly understand their needs,
and ensure they feel engaged, involved and fulfilled.

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8. To take the lead on monitoring and evaluating the health and behaviour needs of the people we
support, ensuring Health and Behaviour Plans are reviewed regularly and updated in line with
policy and best practice.
9. Motivate and lead self and colleagues to promote operational excellence, specialist support and
person-centred care.
10. Highlighting own learning and performance needs (particularly in specialist areas), always
striving to be the best they can be, and encouraging those around them to do the same.

Competencies

Demonstrating Personal Qualities – A Place I Belong/ Changing Lives


It’s all about you…you’ll have high level of self-awareness and continually reflect on your
interactions with others. Your values are important to you and aligned with ours – you role model
these at every opportunity; you do the right thing. Bringing fresh perspectives to your work you
always ask for feedback to make sure you’re doing the best you can.

Working with People – Better Together


We work better when we work together – you’ll be a natural at developing relationships with others,
working together as part of a team and encouraging others to contribute. An excellent
communicator, you’re adept at getting the best outcomes for the people we support through the
effective relationships you’ve built. A people person, you’ll identify opportunities to work in
partnership in your local community to enhance the lives of the people we support.

Leading/Managing Services – Purpose with Passion/ Changing Lives


You’re passionate about enabling people to live the life they want to lead. You take personal charge
of mistakes and learn from them, ensuring a “no blame” culture. You set a good example to others
and you’re a respected member of the team.

Delivering Results/Improving Services – Dare to be the Best


We all have the power to make a difference…you actively seek out opinions from people who use
the service, their families and carers to make improvements, and enable them to live the life they
want. You’re not afraid to speak out when it really matters, when you can see something that’s not
right. You’re always looking for opportunities to develop and improve our service and new ways of
doing things where you think something can be done better.

Knowledge

 SVQ Level 3 Health and Social Care (Scotland) or Level 4 Diploma in Care (England) Essential
 Evidence of continuing professional development Essential
 Medication Level 3 training and ability to undertake competency assessments for Desirable
Support Workers

Experience

 Able to demonstrate some experience of working with people previously e.g. Essential
customer service, caring for a relative
 Experience of getting to know people individually and ensuring their needs are Essential
met in a way that is caring, kind and respectful
 Experience working with MDT teams and participating in complex case reviews for Essential
people supported
 Experience of working independently Essential

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 Experience of working in complex care within a social or health care setting Essential
 Experience working with people supported who present behaviours that require Desirable
intensive support planning and management to ensure their safety and quality of
life at all times
 Proven understanding of person centred support Desirable

For office use only


Date Created: 01/08/2020
Agreed by:
NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to
give an indication of the main areas of activity and involvement.

This role profile is an outline of the key tasks and responsibilities of the post and the post holder
may be required to undertake additional duties appropriate to the pay band. The post may change
over time to reflect the developing needs of the Charity and its services, as well as the personal
development needs of the post holder.

advanced support worker v1.0


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