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Supplier Tutorial

This document summarizes a supplier performance report for AMT, a division of Senior Operations. It contains the following key points: 1) The report measures supplier performance in quality, delivery, and customer service based on data from the previous month. Performance in these areas determines a supplier's rating of Gold, Silver, Green, Yellow or Red. 2) Suppliers must maintain a minimum Green rating to bid on new work or retain existing business. Falling to Yellow puts suppliers on probation and at risk of losing work. 3) The report is used internally for bid selection and identifying top/underperforming suppliers, and is shared with suppliers for recognition, corrective action and supplier development purposes.

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Ranjita08
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46 views

Supplier Tutorial

This document summarizes a supplier performance report for AMT, a division of Senior Operations. It contains the following key points: 1) The report measures supplier performance in quality, delivery, and customer service based on data from the previous month. Performance in these areas determines a supplier's rating of Gold, Silver, Green, Yellow or Red. 2) Suppliers must maintain a minimum Green rating to bid on new work or retain existing business. Falling to Yellow puts suppliers on probation and at risk of losing work. 3) The report is used internally for bid selection and identifying top/underperforming suppliers, and is shared with suppliers for recognition, corrective action and supplier development purposes.

Uploaded by

Ranjita08
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
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Supplier Performance Report

Supplier Tutorial
May 2008

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The ultimate goal of any effective Supply Chain Management System is to optimize the deployment of assets to maximize fulfillment of demand (or customer service).

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Objective:
Upon review of these materials Suppliers should have an understanding of:
Supplier Performance Report Performance Categories Contested Rating Process
Supplier Rating Appeal Form

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Supplier Performance Report

Overview
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Supplier Performance Report


AMTs growth and the reliance we place on our supply base necessitates improved performance in support of the demands of our shared customers The SPR is a single source of information containing important data to track supplier performance and significant trends Used to recognize Top Performers and identify suppliers requiring improvement

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Supplier Performance Report


Why Measure Supplier Performance?
In 2007 the AMT Purchasing department spend represented 45% of our total sales dollars Supplier performance impacts AMTs ability to support cost and delivery expectations of our customers, as well as our ability to retain and garner new work opportunities Expectations of continuous improvement
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Supplier Performance Report


What is the SPR?
The SPR is the format AMT has developed to collect, compare and share supplier performance both internally and externally Supplier Ratings are categorized as: Gold, Silver, Green, Yellow and Red All suppliers are required to sustain a minimum Supplier Rating of Green

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Supplier Performance Report


Suppliers are provided Performance Reports on a monthly basis Face to face meetings will be established on a monthly, quarterly or annual basis, as required The Supplier Performance Report Measures Three (3) Main Components:

Quality Delivery Customer Service

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Supplier Performance Report


Quality Performance
Scope: The scope of this measurement encompasses acceptance results
of parts from source/receiving inspection activities, through the customers manufacturing process, including only non-conformances that have been determined to be the responsibility of the supplier.

Method/Criteria:
Quality acceptance is calculated by part count acceptance divided by part count received in the specified time frame Escapes are the percentage of parts rejected as a result of discovery by AMT Quality personnel Supplier Corrective Action Requests are measured and reported but not currently calculated in the Supplier Rating

Measurement Period:
Measures all receiving inspections performed from the 1st to the last day of the month

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Supplier Performance Report


Delivery Performance
Scope: The scope of this measurement is from delivery of material from
the supplier to AMTs receiving dock, against purchase orders.

Method/Criteria:
Delivery performance is based upon the receipt date vs. the supplier promise/commitment date on the purchase order. All deliveries measured to no more than 7 days early to 0 days late unless specified otherwise on the AMT purchase order

Measurement Period:
All deliveries received from the 1st to the last day of the month

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Supplier Performance Report


Customer Service
Scope: The scope of this measurement encompasses the quality of interaction
and results between the AMT Buyer and all supplier representatives from initial bid through receipt of product

Method/Criteria:
Customer Service is measured using the following scale
0 Poor 1 Needs Improvement 2 Good 3 Excellent

Items critiqued include; Shipment, Contract/PO Review and Acknowledgement, Prior/Proactive notification of issues, Responsiveness and Pricing Customer Service is measured and reported but not currently calculated in the Supplier Rating

Measurement Period:
Measures all interactions between the supplier and AMT from the 1st to the the last day of the month
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AMT- A Division of Senior Operations LLC Supplier Rating Formula 1/1/2009 Rev B

RM ST PC OP OV ADL QAR OTDP AR Tags

Raw Material Standards Purchase Complete Parts Outside Processing Outside Vending Average Days Late Quality Acceptance Rate On Time Delivery Performance Advanced Rejection

RM, ST & PC

(QAR) + (OTDP - ADL) 2 (QAR + 2% AR Tags) + (OTDP - ADL) 2

OP & OV

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Supplier Performance Report


Classification Rating Description

GOLD

99-100

Preferred Supplier Top Performer Consistently Exceeding Requirements Preferred Supplier Exceeds Minimum Requirements Meets Current Minimum Requirements Allows Bidding of New Work Does Not Meet Minimum Requirement Management Approval to Bid New Work Requires Written Corrective Action Trending Positive to Avoid Work Loss Probation No New Bid Opportunities Present Corrective Action Plan to AMT Management Must be Yellow Within 60 Days Work Is Being Shopped to Preferred Suppliers 15

SILVER

97-98

Minimum Requirement

90-96

Unsatisfactory

76-89

Probationary

0-75

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Supplier Performance Report


How is the SPR used within AMT?
Used for initial bid opportunities in Estimating and in the selection process for contract award in Purchasing Used to identify top performing and unsatisfactory suppliers for recognition and corrective action Presented for review at monthly Senior Staff Meetings Considered in supplier reduction efforts

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Contested Rating Process


The contested rating process provides a means for suppliers to provide data disputing AMT provided metrics Preferred Method: Supplier contacts their AMT Buyer and identifies the specific metric they find in dispute. If resolution is not easily achieved with the Buyer, Supplier will be contacted by the AMT Supply Chain Coordinator to coordinate a formal appeal Sample Appeal Form Appears on Next Page A downloadable version of the appeal form is available on the supplier page of the AMT website (www.amtnw.com)

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