SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.

Sc IN H&HA

BHM151 - FOUNDATION COURSE IN FOOD PRODUCTION – II (THEORY)

HOURS ALLOTED: 30 MAXIMUM MARKS: 100
S.No. Topic Hours Weight
age
01 SOUPS 02 10%
A. Basic recipes other than consommé with menu examples
a. Broths
b. Bouillon
c. Puree
d. Cream
e. Veloute
f. Chowder
g. Bisque etc
B. Garnishes and accompaniments
C. International soups
02 SAUCES & GRAVIES 03 10%
A. Difference between sauce and gravy
B. Derivatives of mother sauces
C. Contemporary & Proprietary
03 MEAT COOKERY 04 15%
A. Introduction to meat cookery
B. Cuts of beef/veal
C. Cuts of lamb/mutton
D. Cuts of pork
E. Variety meats (offals)
F. Poultry
(With menu examples of each)
04 FISH COOKERY 03 10%
A. Introduction to fish cookery
B. Classification of fish with examples
C. Cuts of fish with menu examples
D. Selection of fish and shell fish
E. Cooking of fish (effects of heat)
05 RICE, CEREALS & PULSES 01 5%
A. Introduction
B. Classification and identification
C. Cooking of rice, cereals and pulses
D. Varieties of rice and other cereals
06 i) PASTRY 02 5%
A. Short crust
B. Laminated
C. Choux
D. Hot water/Rough puff
 Recipes and methods of preparation
 Differences
 Uses of each pastry
 Care to be taken while preparing pastry
 Role of each ingredient
 Temperature of baking pastry
ii) Flour 03 10%
A. Structure of wheat
B. Types of Wheat
C. Types of Flour
D. Processing of Wheat – Flour
E. Uses of Flour in Food Production
F. Cooking of Flour (Starch)

iii) SIMPLE BREADS

A. Principles of bread making
B. Simple yeast breads

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

C. Role of each ingredient in break making

D. Baking temperature and its importance
07 PASTRY CREAMS 02 5%
A. Basic pastry creams
B. Uses in confectionery
C. Preparation and care in production
08 BASIC COMMODITIES: 15%

i) Milk 02
A. Introduction
B. Processing of Milk
C. Pasteurisation – Homogenisation
D. Types of Milk – Skimmed and Condensed
E. Nutritive Value

ii) Cream 01
A. Introduction
B. Processing of Cream
C. Types of Cream

iii) Cheese 02
A. Introduction
B. Processing of Cheese
C. Types of Cheese
D. Classification of Cheese
E. Curing of Cheese
F. Uses of Cheese

iv) Butter 01
A. Introduction
B. Processing of Butter
C. Types of Butter
09 BASIC INDIAN COOKERY 02 5%

i) CONDIMENTS & SPICES

A. Introduction to Indian food
B. Spices used in Indian cookery
C. Role of spices in Indian cookery
D. Indian equivalent of spices (names)
ii) MASALAS
A. Blending of spices
B. Different masalas used in Indian cookery
 Wet masalas
 Dry masalas
C. Composition of different masalas
D. Varieties of masalas available in regional areas
E. Special masala blends
10 KITCHEN ORGANIZATION AND LAYOUT 02 10%

A. General layout of the kitchen in various organisations

B. Layout of receiving areas
C. Layout of service and wash up
TOTAL 30 100%

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

FOUNDATION COURSE IN FOOD PRODUCTION – II (PRACTICAL)

PART A - COOKERY
HOURS ALLOTED: 60 MAXIMUM MARKS: 50
S.No Topic Method Hours
1  Meat – Identification of various cuts, Carcass
demonstration
 Preparation of basic cuts-Lamb and Pork Chops , Demonstrations & simple
04
Tornado, Fillet, Steaks and Escalope applications
 Fish-Identification & Classification
 Cuts and Folds of fish
2  Identification, Selection and processing of Meat, Fish Demonstrations at the
and poultry. site in local
04
 Slaughtering and dressing Area/Slaughtering
house/Market
3 Preparation of menu

Salads & soups- waldrof salad, Fruit salad, Russian salad,

salade nicoise,
Cream (Spinach, Vegetable, Tomato),
Puree (Lentil, Peas Carrot)
International soups

Chicken, Mutton and Fish Preparations-

Fish orly, a la anglaise, colbert, meuniere, poached, baked
Entrée-Lamb stew, hot pot, shepherd’s pie, grilled steaks & Demonstration by
lamb/Pork chops, Roast chicken, grilled chicken, Leg of Lamb, instructor and 52
Beef applications by students

Simple potato preparations-

Basic potato dishes

Vegetable preparations-
Basic vegetable dishes

Indian cookery-
Rice dishes, Breads, Main course, Basic Vegetables, Paneer
Preparations
TOTAL 60

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

PART B - BAKERY & PATISSERIE

HOURS ALLOTED: 60 MAXIMUM MARKS: 50
S.No Topic Method Hours
1 PASTRY:

Demonstration and Preparation of dishes using varieties of Pastry Demonstration by

 Short Crust – Jam tarts, Turnovers instructor and 20
 Laminated – Palmiers, Khara Biscuits, Danish Pastry, applications by students
Cream Horns
 Choux Paste – Eclairs, Profiteroles
2 COLD SWEET

 Honeycomb mould
 Butterscotch sponge
Demonstration by
 Coffee mousse
instructor and 20
 Lemon sponge
applications by students
 Trifle
 Blancmange
 Chocolate mousse
 Lemon soufflé
3 HOT SWEET
Demonstration by
 Bread & butter pudding
instructor and 12
 Caramel custard
applications by students
 Albert pudding
 Christmas pudding
4 INDIAN SWEETS Demonstration by
instructor and 08
Simple ones such as chicoti, gajjar halwa, kheer applications by students
TOTAL 60

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-II) BHM151

MAXIMUM MARKS : 100

PASS MARKS : 50
TOTAL TIME ALLOWED : 06.00 HRS
TIME ALLOWED FOR INDENTING & PLAN OF WORK : 30 MINUTES
SCULLERY & WINDING UP : 30 MINUTES

All menu items to be made from the prescribed syllabus only

Part – A (Cookery)
1. One salad OR soup 10
2. One main course (Fish/Chicken/Mutton/Beef/Pork) 15
3. One potato preparation 05
4. One vegetable preparation 05
5. Journal 05
40
Part – B (Bakery)
1. Bread or bread rolls 10
2. One dish made from short crust/laminated/Choux paste 10
3. One dessert hot or cold 15
4. Journal 05
40
Part – C (General Assessment)
1. Uniform & Grooming 05
2. Indenting and plan of work 05
3. Scullery, equipment cleaning and Hygiene 05
4. Viva 05
20

PARAMETERS OF ASSESMENT OF EACH DISH

A) Temperature 20%
B) Texture / Consistency 20%
C) Aroma / Flavour 20%
D) Taste 20%
E) Presentation 20%
100%
NOTE:
1. Journal is not allowed during indenting or practical. It must be handed over to the examiner before commencement
of examination.
2. Invigilation will be done by both internal and external persons.
3. Each student will cook 04 portions of each dish/item.
4. Extra ingredients may be made available in case of failure but of limited types and quantity (groceries and dairy
products only). Only one extra attempt may be permitted.
5. Uniform and grooming must be checked by the examiners before commencement of examination.
6. Students are not allowed to take help from books, notes, journal or any other person.

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

BHM152 - FOUNDATION COURSE IN FOOD & BEVERAGE SERVICE – II (THEORY)

HOURS ALLOTED: 30 MAXIMUM MARKS: 100
S.No. Topic Hours Weight
age
01 MEALS & MENU PLANNING:

A. Origin of Menu 01
B. Objectives of Menu Planning 02
C. Types of Menu 01
D. Courses of French Classical Menu 05
 Sequence
 Examples from each course
 Cover of each course
 Accompaniments
E. French Names of dishes 03
F. Types of Meals 03
 Early Morning Tea
 Breakfast (English, American Continental, Indian)
 Brunch
 Lunch
 Afternoon/High Tea
 Dinner
 Supper

02 I PREPARATION FOR SERVICE 02

A. Organising Mise-en-scene
B. Organising Mise en place

II TYPES OF FOOD SERVICE 04

A. Silver service
B. Pre-plated service
C. Cafeteria service
D. Room service
E. Buffet service
F. Gueridon service
G. Lounge service

03 SALE CONTROL SYSTEM 06

A.KOT/Bill Control System (Manual)

 Triplicate Checking System
 Duplicate Checking System
 Single Order Sheet
 Quick Service Menu & Customer Bill
B. Making bill
C. Cash handling equipment
D. Record keeping (Restaurant Cashier)
04 TOBACCO 03

A. History
B. Processing for cigarettes, pipe tobacco & cigars
C. Cigarettes – Types and Brand names
D. Pipe Tobacco – Types and Brand names
E. Cigars – shapes, sizes, colours and Brand names
F. Care and Storage of cigarettes & cigars
TOTAL 30 100%

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

FOUNDATION COURSE IN FOOD & BEVERAGE SERVICE – II (PRACTICAL)

HOURS ALLOTED: 60 MAXIMUM MARKS: 100
S.No Topic Hours
01 REVIEW OF SEMESTER -1 04
02 TABLE LAY-UP & SERVICE 16
Task-01: A La Carte Cover
Task-02: Table d’ Hote Cover
Task-03: English Breakfast Cover
Task-04: American Breakfast Cover
Task-05: Continental Breakfast Cover
Task-06: Indian Breakfast Cover
Task-07: Afternoon Tea Cover
Task-08: High Tea Cover

TRAY/TROLLEY SET-UP & SERVICE

Task-01: Room Service Tray Setup

Task-02: Room Service Trolley Setup
03 PREPARATION FOR SERVICE (RESTAURANT) 04

A. Organizing Mise-en-scene
B. Organizing Mise-en-Place
C. Opening, Operating & Closing duties
04 PROCEDURE FOR SERVICE OF A MEAL 08

Task-01: Taking Guest Reservations

Task-02: Receiving & Seating of Guests
Task-03: Order taking & Recording
Task-04: Order processing (passing orders to the kitchen)
Task-05: Sequence of service
Task-06: Presentation & Encashing the Bill
Task-07: Presenting & collecting Guest comment cards
Task-08: Seeing off the Guests
05 Social Skills 04

Task-01: Handling Guest Complaints

Task-02: Telephone manners
Task-03: Dining & Service etiquettes
06 Special Food Service - (Cover, Accompaniments & Service) 12

Task-01: Classical Hors d’ oeuvre

 Oysters  Snails
 Caviar  Melon
 Smoked Salmon  Grapefruit
 Pate de Foie Gras  Asparagus
Task-02: Cheese
Task-03: Dessert (Fresh Fruit & Nuts)

Service of Tobacco

 Cigarettes & Cigars

07 Restaurant French: To be taught by a professional French language teacher. 12

 Restaurant Vocabulary (English & French)

 French Classical Menu Planning
 French for Receiving, Greeting & Seating Guests
 French related to taking order & description of dishes
TOTAL 60

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-II) BHM152

MAXIMUM MARKS 100 PASS MARKS 50

DURATION 03.00HRS

All Technical Skills to be tested as listed in the syllabus

MARKS
1. Uniform / Grooming : 10
2. Misc-en-place : 20
3. Service efficiency : 20
4. Silver Service skills : 20
5. Menu Knowledge : 20
6. Journal : 10

TOTAL : 100

NOTE:

1. The examination should test skills and knowledge of the students by assigning sets of tasks as listed in the
practical syllabus under each category.

2. Each should be responsible for laying of 4 covers. The student must also ensure that sideboard contains
everything necessary for service.

3. During table service each guest should pose one question to the candidate on the item being served. The
invigilators can brief guests prior to service.

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

BHM153 - FOUNDATION COURSE IN FRONT OFFICE OPERATIONS – II (THEORY)

HOURS ALLOTED: 30 MAXIMUM MARKS: 100
S.No. Topic Hours Weight
age
01 TARIFF STRUCTURE 04 10%

A. Basis of charging
B. Plans, competition, customer’s profile, standards of service & amenities
C. Hubbart formula
D. Different types of tariffs
 Rack Rate
 Discounted Rates for Corporates, Airlines, Groups & Travel Agents
02 FRONT OFFICE AND GUEST HANDLING 04 10%

 Introduction to guest cycle

 Pre arrival
 Arrival
 During guest stay
 Departure
 After departure
03 RESERVATIONS 07 25%

A. Importance of reservation
B. Modes of reservation
C. Channels and sources (FITs, Travel Agents, Airlines, GITs)
D. Types of reservations (Tentative, confirmed, guaranteed etc.)
E. Systems (non automatic, semi automatic fully automatic)
F. Cancellation
G. Amendments
H. Overbooking
04 ROOM SELLING TECHNIQUES 02 05%

A. Up selling
B. Discounts
05 ARRIVALS 05 20%

A. Preparing for guest arrivals at Reservation and Front Office

B. Receiving of guests
C. Pre-registration
D. Registration (non automatic, semi automatic and automatic)
E. Relevant records for FITs, Groups, Air crews & VIPs
06 DURING THE STAY ACTIVITIES 06 20%

A. Information services
B. Message and Mail Handling
C. Key Handling
D. Room selling technique
E. Hospitality desk
F. Complaints handling
G. Guest handling
H. Guest history
07 FRONT OFFICE CO-ORDINATION 02 10%

With other departments of hotel

TOTAL 30 100

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

FOUNDATION COURSE IN FRONT OFFICE OPERATIONS – II (PRACTICALS)

HOURS ALLOTED: 30 MAXIMUM MARKS: 100
Hands on practice of computer applications on PMS.
S.No. Suggested tasks on Fidelio
1 Hot function keys
2 Create and update guest profiles
3 Make FIT reservation
4 Send confirmation letters
5 Printing registration cards
6 Make an Add-on reservation
7 Amend a reservation
8 Cancel a reservation-with deposit and without deposit
9 Log onto cashier code
10 Process a reservation deposit
11 Pre-register a guest
12 Put message and locator for a guest
13 Put trace for guest
14 Check in a reserved guest
15 Check in day use
16 Check –in a walk-in guest
17 Maintain guest history
18 Issue a new key
19 Verify a key
20 Cancel a key
21 Issue a duplicate key
22 Extend a key
23 Programme keys continuously
24 Re-programme keys
25 Programme one key for two rooms

MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-II) BHM153

MAXIMUM MARKS 100 PASS MARKS 50

DURATION 03.00 HRS

MARKS

1. Uniform & Grooming : 10

2. Courtesy & Manners : 10
3. Speech & Communication : 10
4. Technical Knowledge : 20
5. Four Tasks on PMS (4x10=40) : 40
6. Journal : 10

TOTAL : 100

NOTE:

1. Speech, Communication, Courtesy and Manners should be observed throughout.

2. PMS tasks as per syllabus.

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

BHM154 - FOUNDATION COURSE IN ACCOMMODATION OPERATIONS – II (THEORY)

HOURS ALLOTED: 30 MAXIMUM MARKS: 100
S.No. Topic Hours Weight
age
01 ROOM LAYOUT AND GUEST SUPPLIES 04 15%

A. Standard rooms, VIP ROOMS

B. Guest’s special requests
02 AREA CLEANING 06 20%

A. Guest rooms
B. Front-of-the-house Areas
C. Back-of-the house Areas
D. Work routine and associated problems e.g. high traffic areas, Façade cleaning
etc.
03 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT 10 35%

A. Reporting Staff placement

B. Room Occupancy Report
C. Guest Room Inspection
D. Entering Checklists, Floor Register, Work Orders, Log Sheet.
E. Lost and Found Register and Enquiry File
F. Maid’s Report and Housekeeper’s Report
G. Handover Records
H. Guest’s Special Requests Register
I. Record of Special Cleaning
J. Call Register
K. VIP Lists
04 TYPES OF BEDS AND MATTRESSES 02 5%
05 PEST CONTROL 20%

A. Areas of infestation 03
B. Preventive measures and Control measure 03
06 KEYS 02 5%
A. Types of keys
B. Computerised key cards
C. Key control

TOTAL 30 100%

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

FOUNDATION COURSE IN ACCOMMODATION OPERATIONS – II (PRACTICAL)

HOURS ALLOTED: 30 MAXIMUM MARKS: 100
S.No. Topic Hours
01 Review of semester 1 2
02 Servicing guest room(checkout/ occupied and vacant) 6
ROOM
Task 1- open curtain and adjust lighting
Task 2-clean ash and remove trays if any
Task 3- strip and make bed
Task 4- dust and clean drawers and replenish supplies
Task 5-dust and clean furniture, clockwise or anticlockwise
Task 6- clean mirror
Task 7- replenish all supplies
Task 8-clean and replenish minibar
Task 9-vaccum clean carpet
Task 10- check for stains and spot cleaning
BATHROOM
Task 1-disposed soiled linen
Task 2-clean ashtray
Task 3-clean WC
Task 4-clean bath and bath area
Task 5-wipe and clean shower curtain
Task 6- clean mirror
Task 7-clean tooth glass
Task 8-clean vanitory unit
Task 9- replenish bath supplies
Task 10- mop the floor

03 Bed making supplies (day bed/ night bed) 8

Step 1-spread the first sheet(from one side)
Step 2-make miter corner (on both corner of your side)
Step 3- spread second sheet (upside down)
Step 4-spread blanket
Step 5- Spread crinkle sheet
Step 6- make two folds on head side with all three (second sheet, blanket and crinkle sheet)
Step 7- tuck the folds on your side
Step 8- make miter corner with all three on your side
Step 9- change side and finish the bed in the same way
Step 10- spread the bed spread and place pillow
04 Records 4
 Room occupancy report
 Checklist
 Floor register
 Work/ maintenance order]
 Lost and found
 Maid’s report
 Housekeeper’s report
 Log book
 Guest special request register
 Record of special cleaning
 Call register
 VIP list
 Floor linen book/ register

05 Guest room inspection 2

06 Minibar management 2
 Issue
 stock taking
 checking expiry date

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

07 Handling room linen/ guest supplies 4

 maintaining register/ record
 replenishing floor pantry
 stock taking
08 Guest handling 2
 Guest request
 Guest complaints

MARKING SCHEME FOR PRACTICAL EXAMINATION (SEM-II) BHM154

MAXIMUM MARKS 100 PASS MARKS 50

DURATION 03.00HRS

MARKS

1. Uniform & Grooming : 10

2. Bed Making : 20
3. Two different Tasks (2x10=20) : 20
4. Plan of Work : 10
5. Guest Handling (Situation) : 10
6. Viva : 20
7. Journal : 10

TOTAL : 100

NOTE:

1. Time limit of the examination should be strictly adhered to.

2. Tasks should be limited to the syllabus

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

BHM117 - PRINCIPLES OF FOOD SCIENCE

HOURS ALLOTED: 30 MAXIMUM MARKS: 100
S.No. Topic Hours Weight
age
01  Definition and scope of food science and 02 5%
 It’s inter-relationship with food chemistry, food microbiology and food processing.
02 A. CARBOHYDRATES 04 15%
A. Introduction
B. Effect of cooking (gelatinisation and retrogradation)
C. Factors affecting texture of carbohydrates (Stiffness of CHO gel & dextrinization
D. Uses of carbohydrates in food preparations
03 B. FAT & OILS 05 20%
A. Classification (based on the origin and degree of saturation)
B. Autoxidation (factors and prevention measures)
C. Flavour reversion
D. Refining, Hydrogenation & winterisation
E. Effect of heating on fats & oils with respect to smoke point
F. Commercial uses of fats (with emphasis on shortening value of different fats)
04 C. PROTEINS 04 15%
A. Basic structure and properties
B. Type of proteins based on their origin (plant/animal)
C. Effect of heat on proteins (Denaturation, coagulation)
D. Functional properties of proteins (Gelation, Emulsification, Foamability,
Viscosity)
E. Commercial uses of proteins in different food preparations(like Egg gels, Gelatin
gels, Cakes, Confectionary items, Meringues, Souffles, Custards, Soups, Curries
etc.)
05 D. FOOD PROCESSING 03 10%
A. Definition
B. Objectives
C. Types of treatment
D. Effect of factors like heat, acid, alkali on food constituents
06 E. EVALUATION OF FOOD 03 10%
A. Objectives
B. Sensory assessment of food quality
C. Methods
D. Introduction to proximate analysis of Food constituents
E. Rheological aspects of food
07 F. EMULSIONS 03 10%
A. Theory of emulsification
B. Types of emulsions
C. Emulsifying agents
D. Role of emulsifying agents in food emulsions
08 G. COLLOIDS 02 5%
 Definition
 Application of colloid systems in food preparation
09 H. FLAVOUR 02 5%
 Definition
 Description of food flavours (tea, coffee, wine, meat, fish spices
10 I. BROWNING 02 5%
 Types (enzymatic and non-enzymatic)
 Role in food preparation
 Prevention of undesirable browning
J. TOTAL 30 100%

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

BHM108 - ACCOUNTANCY
HOURS ALLOTED: 60 MAXIMUM MARKS: 100
S.No. Topic Hours Weight
age
01 INTRODUCTION TO ACCOUNTING 04 5%

A. Meaning and Definition

B. Types and Classification
C. Principles of accounting
D. Systems of accounting
E. Generally Accepted Accounting Principles (GAAP)
02 PRIMARY BOOKS (JOURNAL) 10 15%

A. Meaning and Definition

B. Format of Journal
C. Rules of Debit and Credit
D. Opening entry, Simple and Compound entries
E. Practicals
03 SECONDARY BOOK (LEDGER) 06 10%

A. Meaning and Uses

B. Formats
C. Posting
D. Practicals
04 SUBSIDIARY BOOKS 06 10%

A. Need and Use

B. Classification
 Purchase Book
 Sales Book
 Purchase Returns
 Sales Returns
 Journal Proper
 Practicals
05 CASH BOOK 10 15%

A. Meaning
B. Advantages
C. Simple, Double and Three Column
D. Petty Cash Book with Imprest System (simple and tabular forms)
E. Practicals
06 BANK RECONCILIATION STATEMENT 04 5%

A. Meaning
B. Reasons for difference in Pass Book and Cash Book Balances
C. Preparation of Bank Reconciliation Statement
D. No Practicals
07 TRIAL BALANCE 06 10%

A. Meaning
B. Methods
C. Advantages
D. Limitations
E. Practicals
08 FINAL ACCOUNTS 12 25%

A. Meaning
B. Procedure for preparation of Final Accounts
C. Difference between Trading Accounts, Profit & Loss Accounts and Balance
Sheet

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

D. Adjustments (Only four)

 Closing Stock
 Pre-paid Expenses
 Outstanding Expenses
 Depreciation
09 CAPITAL AND REVENUE EXPENDITURE 02 5%

A. Meaning
B. Definition of Capital and Revenue Expenditure
TOTAL 60 100%

NOTE: USE OF CALCULATORS IS PERMITTED

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

BHM109 - COMMUNICATION
HOURS ALLOTED: 30 MAXIMUM MARKS: 50
S.No. Topic Hours Weight
age
01 BUSINESS COMMUNICATION 7 20%
A. Need
B. Purpose
C. Nature
D. Models
E. Barriers to communication
F. Overcoming the barriers
02 LISTENING ON THE JOB 6 20%

A. Definition
B. Levels and types of listening
C. Listening barriers
D. Guidelines for effective listening
E. Listening computerization and note taking
03 EFFECTIVE SPEAKING 7 20%
A. Restaurant and hotel English
B. Polite and effective enquiries and responses
C. Addressing a group
D. Essential qualities of a good speaker
E. Audience analysis
F. Defining the purpose of a speech, organizing the ideas and delivering the
speech
04 NON VERBAL COMMUNICATION 4 15%
A. Definition, its importance and its inevitability
B. Kinesics: Body movements, facial expressions, posture, eye contact etc.
C. Protemies: The communication use of space
D. Paralanguage: Vocal behaviour and its impact on verbal communication
E. Communicative use of artifacts – furniture, plants, colours, architects etc.
05 SPEECH IMPROVEMENT 4 15%
A. Pronunciation, stress, accent
B. Important of speech in hotels
C. Common phonetic difficulties
D. Connective drills exercises
E. Introduction to frequently used foreign sounds
06 USING THE TELEPHONE 2 10%
A. The nature of telephone activity in the hotel industry
B. The need for developing telephone skills
C. Developing telephone skills
TOTAL 30 100%

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

IGNOU COMPONENT
FOUNDATION COURSE IN TOURISM (TS-01)

Tourism has been acknowledged as one of the most rapidly growing industries in recent years. Yet it has not
received adequate attention as an academic discipline which it rightly deserves. This course has been designed with the
objective of making up for this lacuna by introducing to you some foundational concepts of tourism studies. The emphasis
here has been on the situation obtaining in India, though we have not been unduly different about borrowing concepts and
terms from similar studies undertaken in other parts of the world. You will thus find details on the historical evolution of
tourism along with core definitions of tourism industry in this course. Tourism services and operations, planning and policy,
and marketing and communications form other Blocks of the course. Finally we have also dealt with the geography and
tourism and the relationship between cultural heritage and tourism development in this course.
Syllabus

Block-1 Tourism Phenomenon

Unit 1 Understanding Tourism – I

Unit 2 Understanding Tourism – II
Unit 3 Historical Evolution and Development

Block-2 Tourism Industry

Unit 4 Tourism System

Unit 5 Constituents of Tourism Industry and Tourism Organisations
Unit 6 Tourism Regulations
Unit 7 Statistics and Measurements

Block-3 Tourism Services and Operations – 1

Unit 8 Modes of Transport

Unit 9 Tourist Accommodation
Unit 10 Informal Services in Tourism
Unit 11 Subsidiary Services: Categories and Roles
Unit 12 Shops, Emporiums and Melas (Fairs)

Block-4 Tourism Services and Operations – 2

Unit 13 Travel Agency

Unit 14 Tour Operators
Unit 15 Guides and Escorts
Unit 16 Tourism Information

Block-5 Geography and Tourism

Unit 17 India’s Biodiversity: Landscape, Environment and Ecology

Unit 18 Seasonality and Destinations
Unit 19 Map and Chart Work

Block-6 Tourism Marketing and Communications

Unit 20 Tourism Marketing – 1: Relevance, Product Design, Market Research

Unit 21 Tourism Marketing – 2: Promotional Events, Advertising Publicity, Selling
Unit 22 Role of Media
Unit 23 Writing for Tourism
Unit 24 Personality Development and Communicating Skills

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 SECOND SEMESTER SYLLABUS OF SIX SEMESTER B.Sc IN H&HA

Block-7 Tourism: The Cultural Heritage

Unit 25 Use of History

Unit 26 Monuments and Museums
Unit 27 Living Culture and Performing Arts
Unit 28 Religions of India

Block-8 Tourism: Planning and Policy

Unit 29 Tourism Policy and Planning

Unit 30 Infrastructural Development
Unit 31 Local Bodies, Officials and Tourism
Unit 32 Development, Dependency and Manila Declaration

Block-9 Tourism Impact

Unit 33 Economic Impacts

Unit 34 Social, Environmental and Political Impacts
Unit 35 Threats and Obstacles to Tourism

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