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55 views2 pages

Sarah CV

Uploaded by

sarahkwofie41
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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KWOFIE SARAH

P.O.BOX MC 1811
[email protected]
0542733826 / 0503130014

A conscientious customer service assistant with experience in sales, customer service and
merchandizing. My role has been to act as a liaison between a company and its customers. I work to
ensure customers are satisfied, orders and payments are correctly processed.

EXPERIENCE
2020-2021
GOD’S WAY GUEST HOUSE
• Greeting and welcoming of customers.
• Consults customers to understand their needs and preferences related to merchandise.
• Answers customer’s questions about merchandise.
• Assists customers with purchase decisions.
• Retrieves merchandise from sales floor, stock, room or other inventory locations.
• Collects payments using the store point of sale system.
• Process returns and exchanges
• Perform other duties as assigned.

2021-2022
TECHCONSULT PREPAID VENDOR

• Managed vendor compliance according to the supplier risk management, supplier risk and
performance management and effective vendor management framework policies.

• Developed and implemented a continuous service improvement process that significantly reduced
process gaps and improved customer service satisfaction.

• Created service level agreements and implemented process improvements to better serve
customers and reduce project expenses.
• Developed vendors to exceed customer satisfaction by creating structured action plans and quality
campaigns.

2022 April-2022 November


LD COLLECTION (BOUTIQUE & MOMO)
• Help customers find items.
• Receive stock deliveries.
• Assist customers with their needs.
• Demonstrating how products work.
• Help customers who want to cash in or cash out of their MoMo accounts.
2022-TILL DATE
SECRETARY AND PRINTER, SEFAKOR PRINTING CENTRE.

• Welcome customers and make them comfortable.


• Answers telephones and respond to inquiries via telephone or email.
• Book meeting rooms, set up conference calls and take messages during meetings.
• Communicate and assist customers providing information about their requests.
• Communicate with clients to develop and maintain trust and confidence.
• Receive mail, print and send to the given or instructed address or mail.
• Operate various types of printing machines.
• Review client requests to understand scope and parameters of print jobs.
• Determine quantities required for print job.
• Order and maintain supplies
• Document financial information.
• Perform other related duties as assigned

EDUCATION
2015-2017
ANKYERNYIN D/A BASIC SCHOOL (BECE)

2017-2020
MPOHOR SENIOR SECONDARY SCHOOL (WASSCE)

LEVELX TRAINING ACADEMY


2024 – TILL DATE

SKILLS
• Communication • Excellent customer service skill
• Time management • Self-organizing
• Dealing with stressful situations in a calm • Motivated attitude
and professional manner. • Teamwork skills

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