ISO 18788:2015-09 (E)

Management system for private security operations - Requirements with guidance for
use

Contents Page

Foreword .......................................................................................................................................................... v

Introduction ..................................................................................................................................................... vi

1 Scope ............................................................................................................................................... 1

2 Normative references ..................................................................................................................... 2

3 Termsanddefinitions ...................................................................................................................... 2

4 Context of the organization ......................................................................................................... 14

4.1 Understanding the organization and its context ...................................................................... 14
4.1.1 General .......................................................................................................................................... 14
4.1.2 Internal context ............................................................................................................................. 14
4.1.3 External context ........................................................................................................................... 14
4.1.4 Supply chain and subcontractor mapping and analysis ......................................................... 15
4.1.5 Defining risk criteria ..................................................................................................................... 15
4.2 Understanding the needs and expectations of stakeholders .................................................. 15
4.3 Determining the scope of the security operations management system .............................. 16
4.4 Security operations management system ................................................................................. 16

5 Leadership .................................................................................................................................... 17
5.1 Leadership and commitment ...................................................................................................... 17
5.1.1 General .......................................................................................................................................... 17
5.1.2 Statement of Conformance ......................................................................................................... 17
5.2 Policy ............................................................................................................................................. 18
5.3 Organization roles, responsibilities and authorities ................................................................ 18

6 Planning ........................................................................................................................................ 19
6.1 Actions to address risks and opportunities .............................................................................. 19
6.1.1 General .......................................................................................................................................... 19
6.1.2 Legal and other requirements ..................................................................................................... 20
6.1.3 Internal and external risk communication and consultation ................................................... 20
6.2 Security operations objectives and planning to achieve them ............................................... 21
6.2.1 General .......................................................................................................................................... 21
6.2.2 Achieving security operations and risk treatment objectives ................................................. 22

7 Support .......................................................................................................................................... 22
7.1 Resources ..................................................................................................................................... 22
7.1.1 General .......................................................................................................................................... 22
7.1.2 Structural requirements .............................................................................................................. 23
7.2 Competence .................................................................................................................................. 24
7.2.1 General .......................................................................................................................................... 24
7.2.2 Competency identification .......................................................................................................... 24
7.2.3 Training and competence evaluation ......................................................................................... 25
7.2.4 Documentation ............................................................................................................................. 25
7.3 Awareness .................................................................................................................................... 25
7.4 Communication ............................................................................................................................ 25
7.4.1 General .......................................................................................................................................... 25
7.4.2 Operational communications ...................................................................................................... 26
7.4.3 Risk communications .................................................................................................................. 26

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7.4.4 Communicating complaint and grievance procedures ........................................................... 26
7.4.5 Communicating whistle-blower policy ...................................................................................... 26
7.5 Documented information ............................................................................................................ 27
7.5.1 General ......................................................................................................................................... 27
7.5.2 Creating and updating ................................................................................................................ 27
7.5.3 Control of documented information .......................................................................................... 28

8 Operation ...................................................................................................................................... 29
8.1 Operational planning and control .............................................................................................. 29

8.1.1 General .................................................................................................................................................. 29

8.1.2 Performance of security-related functions ............................................................................... 30
8.1.3 Respect for human rights ........................................................................................................... 30
8.1.4 Prevention and management of undesirable or disruptive events ........................................ 30
8.2 Establishing norms of behaviour and codes of ethical conduct ............................................ 30
8.3 Use of force .................................................................................................................................. 30
8.3.1 General ......................................................................................................................................... 30
8.3.2 Weapons authorization ............................................................................................................... 31
8.3.3 Use of force continuum .............................................................................................................. 31
8.3.4 Less-lethal force .......................................................................................................................... 32
8.3.5 Lethal force .................................................................................................................................. 32
8.3.6 Use of force in support of law enforcement ............................................................................. 32
8.3.7 Use of force training .................................................................................................................... 33
8.4 Apprehension and search .......................................................................................................... 33
8.4.1 Apprehension of persons ........................................................................................................... 33
8.4.2 Search ........................................................................................................................................... 33
8.5 Operations in support of law enforcement ............................................................................... 33
8.5.1 Law enforcement support ........................................................................................................... 33
8.5.2 Detention operations ................................................................................................................... 34
8.6 Resources, roles, responsibility and authority ........................................................................ 34
8.6.1 General ......................................................................................................................................... 34
8.6.2 Personnel ..................................................................................................................................... 34
8.6.3 Procurement and management of weapons, hazardous materials and munitions .............. 36
8.6.4 Uniforms and markings .............................................................................................................. 36
8.7 Occupational health and safety ................................................................................................. 36
8.8 Incident management .................................................................................................................. 36
8.8.1 General ......................................................................................................................................... 36
8.8.2 Incident monitoring, reporting and investigations .................................................................. 37
8.8.3 Internal and external complaint and grievance procedures ................................................... 37
8.8.4 Whistle-blower policy .................................................................................................................. 38

9 Performance evaluation .............................................................................................................. 38

9.1 Monitoring, measurement, analysis and evaluation ................................................................ 38
9.1.1 General ......................................................................................................................................... 38
9.1.2 Evaluation of compliance ........................................................................................................... 39
9.1.3 Exercises and testing .................................................................................................................. 39
9.2 Internal audit ................................................................................................................................ 39
9.3 Management review .................................................................................................................... 40
9.3.1 General ......................................................................................................................................... 40
9.3.2 Review input ................................................................................................................................. 40
9.3.3 Review output .............................................................................................................................. 41

10 Improvement ................................................................................................................................ 41
10.1 Nonconformity and corrective action ........................................................................................ 41
10.2 Continual improvement .............................................................................................................. 42
10.2.1 General ......................................................................................................................................... 42
10.2.2 Change management .................................................................................................................. 42
10.2.3 Opportunities for improvement .................................................................................................. 42

Annex A (informative) Guidance on the use of this International Standard ........................................... 43

Annex B (informative) General principles .................................................................................................. 89

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Annex C (informative) Getting started - Gap analysis ............................................................................... 92

Annex D (informative) Management systems approach ........................................................................... 93

Annex E (informative)Qualifierstoapplication ............................................................................................ 96

Bibliography ................................................................................................................................................... 97

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