9-12

TLE/TVL – HE
Housekeeping NCII
Quarter 1 – Module 3
The Housekeeping Department
TLE/Technical-Vocational-Livelihood 9-12
Self-Learning Mode
Quarter 1 – Module 3: The Housekeeping Department
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Published by: Department of Education – SCHOOLS DIVISION OF CAPIZ

Schools Division Superintendent: Salvador O. Ochavo, Jr.
Assistant Schools Division Superintendent: Nicasio S. Frio

Development Team of the Module

Writers: Eduardo G. Barona Jr.

Editors and Reviewers:
Evelyn Callar, Rossinni G. Medel, Christian Oropeo, Nilda Gallardo, Mark Villaruz,
Reynold Baes, Rechille Ann Denisado, Rezyl Fatima Lamier, Ethel L. Lopez,
Darrel Duran, Rodolyn Pemintel, Julie Magallanez, Suzette Bagares, Sheila
Marie F. Bergancia, Charmane Kae B. Fagutao, Dalene Dice, Louchemie D.
Corpin, Judith C. Betita, and Chimene Subere
Illustrator: Eduardo G. Barona Jr.
Layout Artist: Julius E. Ubas
Management Team:
Salvador O. Ochavo, Jr.
Nicasio S. Frio
Segundina F. Dollete
Shirley A. De Juan
Rolando B. Jamora

Printed in the Philippines by Department of Education – SCHOOLS DIVISION OF

CAPIZ

Office Address: Banica, Roxas City

Telephone No.: (036) 6210-974
 9-12

TLE/TVL – HE
Housekeeping NCII
Quarter 1 – Module 3:
The Housekeeping Department
Introductory Message
For the facilitator:

Welcome to the TVL Housekeeping NCII Self-Learning Module (SLM) Module

on The Housekeeping Department.

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher or
facilitator in helping the learners meet the standards set by the K to 12 Curriculum
while overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this also
aims to help learners acquire the needed 21st century skills while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them
to manage their own learning. Furthermore, you are expected to encourage and
assist the learners as they do the tasks included in the module.

ii
For the learner:

Welcome to the TVL Housekeeping NCII Self-Learning Module (SLM) Module

on The Housekeeping Department.

The hand is one of the most symbolized part of the human body. It is often
used to depict skill, action and purpose. Through our hands we may learn, create
and accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant
competencies and skills at your own pace and time. Your academic success lies in
your own hands!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning resource while being an
active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to competencies you are expected to learn in
Know the module.

This part includes an activity that aims to

check what you already know about the
What I Know lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you

link the current lesson with the previous
one.
In this portion, the new lesson will be
introduced to you in various ways; a story,
What’s New a song, a poem, a problem opener, an
activity or a situation.

This section provides a brief discussion of

What is It the lesson. This aims to help you discover
and understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

iii
 This includes questions or blank
sentence/paragraph to be filled in to
What I Have Learned
process what you learned from the lesson.

This section provides an activity which will

help you transfer your new knowledge or
What I Can Do skill into real life situations or concerns

This is a task which aims to evaluate your

Assessment level of mastery in achieving the learning
competency.

In this portion, another activity will be

Additional Activities given to you to enrich your knowledge
or skill of the lesson learned.

Answer Key This contains answers to all activities in

the module.

At the end of this module you will also find:

References This is a list of all sources used in developing this module.

The following are some reminders in using this module:

1. use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises;
2. don’t forget to answer What I Know before moving on to the other activities
included in the module;
3. read the instruction carefully before doing each task;
4. observe honesty and integrity in doing the tasks and checking your answers;
5. finish the task at hand before proceeding to the next; and
6. return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are not
alone.

We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

iv
 What I Need to Know

This module is designed for students to know the duties and responsibilities
of all personnel in the housekeeping department.

After going through this module, you are expected to:

 list down and describe the basic functions of each personnel in the
housekeeping department.
Code: TLE_HEHK9-12HS-Ia-e-1

1
 What I Know

Multiple Choice: Choose the correct answer for the following sentences. The
answers are given inside the box. Write your answer on a separate sheet of paper.

A. Tailor or Upholsterers F. Uniform Room Supervisor

B. Control Desk Supervisor G. Linen Room Supervisor
C. Laundry Supervisor H. Room Attendants
D. Executive Housekeeper I. Assistant Housekeepers
E. Floor Supervisors J. Laundry and Linen Room Attendants
1. The head of the housekeeping and serves several responsibilities.
2. Responsible in coordinating the exchange of soiled linen for clean ones.
3. Employed on-site to mend uniforms, linens and upholstery or repurpose
rippled linens into aprons and rags.
4. Responsible in checking the cleanliness and maintenance of guest rooms.
5. Keeping all uniforms in safe conditions and to issue laundered uniforms to
hotel staff.
6. The head of a given shift and is responsible in managing the resources
provided by the executive housekeeper.
7. They are the ones who are responsible for the cleaning and maintenance of
assigned guest rooms.
8. Ensuring that laundry attendants are doing their job-washing, drying,
folding and pressing items-properly.
9. Responsible for laundering linens, towels, napkins, aprons, uniforms and
any other items.
10.Ensure the communication with housekeeping personnel is coordinated to
all staff of the hotel.

B. Supply the organizational chart of the housekeeping department.

11.

Assistant Executive Housekeeper

Section Supervisors

12. Linen Supervisor 13. Laundry Supervisor Control Desk Supervisor

Guestroom Attendant 14. Public Area Attendant 15.

Pool Attendant

2
 Lesson
The Housekeeping
1 Department
A housekeeping department might not be as celebrated as income-generating
positions such as sales, but housekeeping employees are essential to keeping
businesses running smoothly. Some businesses, such as hotels and hospitals,
might have large housekeeping departments. Smaller companies that own their
own buildings and government organizations, including schools, are likely to have
at least a few people on the housekeeping payroll. No matter what, the duties of a
housekeeping department remain the same.

What’s In

Interpersonal skills or people skills are the life skills we use in

communicating and interacting with people.

Intrapersonal skills or personal skills are the abilities and talents that exist
within individual, which aids him or her in problem solving.

Notes to the Teacher

The teacher must consider the prerequisite skills needed in
the development of this competency including the schema or
background knowledge which may reinforce learning. This
module will help the learners bridge the gap of learning to
attain mastery of the lesson in its spiral progression.

3
 What’s New

Personnel in the Housekeeping Department

The duties and responsibilities of all the personnel in a housekeeping
department differ from each other but there is one common denominator in all of
their functions- ensuring guest’s safety, security and satisfaction. We all know that
no hotel can exist without the patronage of its guests, and it is also true that the
only reason for the existence of the staff is to provide service for their guests’
comfort and convenience. Thus, all personnel in a housekeeping department must
not only assemble as a team, but should work as a coordinated group of people
cooperating or working together for a common goal, that is to create a satisfied
guest.

The Executive Housekeeper

The executive housekeeper is the head of the housekeeping and serves
several responsibilities that include: managing the housekeeping team; translating
all hotel policies, procedures, and standards into housekeeping operations; serving
as the representative of the department during top management meetings; and
ensuring all resources are effectively utilized.

Assistant Executive Housekeeper

Hotel provides 24 hours service. An assistant housekeeper is the head of a
given shift and is responsible in managing the resources provided by the executive
housekeeper to achieve its goal of cleanliness, maintenance and attractiveness of
the hotel during a given shift. It is also his or her responsibility to translate into
practice all the housekeeping supervisors and executive housekeeper’s policies,
procedures and standards making sure that executive housekeepers actualize them
at the grass root level of operations. In the absence of a housekeeper, an assistant
housekeeper will take over.

Floor Supervisors
Floor supervisors are responsible in checking the cleanliness and
maintenance of guest rooms on allotted floors for quality assurance. They are also
responsible in controlling the housekeeping personnel which compose of room
attendants and housemen. They are also responsible in controlling the material
assets of the floor such as bed and bath linen, guests and room amenities, and
cleaning equipment and detergents. They are the ones who supervise the changing
of floor linens with the assistance of laundry department and ensure their proper
storage in the floor pantry. They also give feedback to the front desk office of the
availability of guest rooms in each shift for occupancy.

Control Desk Supervisor

Housekeeping control desk is considered as the main communication center
of the housekeeping department. A control desk supervisor has a very important

4
role to play, that is to ensure the communication with housekeeping personnel is
coordinated to all staff of the hotel. The major responsibility of a control desk
supervisor is to coordinate with the maintenance department to make sure that all
maintenance requests are attended to and done.

Public Area Supervisor

The public area supervisor is responsible for ensuring that the public area
attendants or housemen are doing their job in maintaining the cleanliness,
orderliness, and upkeep of the aesthetic image of all public areas in the hotel like
the lobby, hallways, banquets, space and public restrooms.

Linen Room Supervisor

Linen room supervisor is responsible in coordinating the exchange of soiled
linen for clean ones. He or she is also the custodian of all linens used and the one
responsible for the maintenance and proper storage of linens to minimize loss. The
linen room supervisor is tasked to coordinate closely with the laundry supervisor
for the supply of the clean linens.

Laundry Supervisor
Laundry supervisor is responsible for ensuring that laundry attendants are
doing their job-washing, drying, folding and pressing items-properly.

Uniform Room Supervisor

The major responsibilities of a uniform room supervisor include keeping all
uniforms in safe conditions and to issue laundered uniforms to hotel staff.

Room Attendants
Room attendants are also called chambermaids since mostly women are
employed for the job. They are the ones who are responsible for the cleaning and
maintenance of assigned guest rooms. They serve as the eyes and ears of the
security team to report any untoward incidents. Room attendants also make sure
that the privacy of all their guests are not invaded.

Laundry and Linen Room Attendants

Laundry and linen room attendants are responsible for laundering linens, towels,
napkins, aprons, uniforms and any other items.

Tailor or Upholsterers
Tailor is employed on-site to mend uniforms, linens and upholstery or
repurpose rippled linens into aprons and rags.
(Housekeeping 2016 Edition Pages 10-13, by Laarni A. Urbiztondo)

5
 What is It

Organizational Structure of a Housekeeping Department

Executive Housekeeper

Assistant Executive Housekeeper

Section Supervisors

Floor Supervisor Linen Supervisor Public Area Supervisor Laundry Supervisor Control Desk Supervisor

Guestroom Attendant Linen and Uniform Valet or Laundry

Attendant Public Area Attendant
Attendant

Pool Attendant

( Housekeeping 2016 Edition Page 11, by Laarni A. Urbiztondo)

What’s More

Case Study

Career in the Housekeeping Department

Case:
Ana is a university student who is taking a degree in Hospitality and
Tourism Management. This summer, she has been assigned to start her internship
as a room attendant in a hotel for three months. Expecting to be an event planner
in the future, Ana had a strong feeling that what she did in her internship seemed
to be irrelevant to her career objective. She disliked being a room attendant
because of the long working hours, low pay, and heavy physical workloads
involved.
Instructions:
Supposed you are the internship supervisor of Ana, how would you
encourage and help Ana to have a worthwhile internship and see it as an
opportunity and to treasure it?

6
 What I Have Learned

Complete the statement below.

In this lesson, I have learned that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

What I Can Do

Interview a housekeeping attendant to get the best answer to this questions.

1. Do you think the workload of being a room attendant is heavy?
2. How much does a full-time room attendant can earn monthly?
3. For how many hours should a room attendant work per day?

7
 Assessment

A. Multiple Choice: Choose the correct answer for the following sentences.
The answers are given inside the box.

A. Tailor or Upholsterers F. Uniform Room Supervisor

B. Control Desk Supervisor G. Linen Room Supervisor
C. Laundry Supervisor H. Room Attendants
D. Executive Housekeeper I. Assistant Housekeepers
E. Floor Supervisors J. Laundry and Linen Room Attendants

1. The head of the housekeeping and serves several responsibilities

2. Responsible in coordinating the exchange of soiled linen for clean ones.
3. Employed on-site to mend uniforms, linens and upholstery or repurpose rippled
linens into aprons and rags.
4. Responsible in checking the cleanliness and maintenance of guest rooms
5. Keeping all uniforms in safe conditions and to issue laundered uniforms to hotel
staff.
6. The head of a given shift and is responsible in managing the resources provided by
the executive housekeeper.
7. They are the ones who are responsible for the cleaning and maintenance of
assigned guest rooms.
8. Ensuring that laundry attendants are doing their job-washing, drying, folding and
pressing items-properly.
9. Responsible for laundering linens, towels, napkins, aprons, uniforms and any other
items.
10. Ensure the communication with housekeeping personnel is coordinated to
all staff of the hotel.

B. Supply the organizational chart of the housekeeping department.

8
 11.

Assistant Executive Housekeeper

Section Supervisors

12. Linen Supervisor 13. Laundry Supervisor Control Desk Supervisor

Guestroom Attendant 14. Public Area Attendant 15.

Pool Attendant

Additional Activities

Activity 1.3
Draw an organizational structure of a hotel and give its functions. Please refer to
activity sheet 1.3.

9
 Answer Key

What I Know Assessment

1. D 1. D
2. G 2. G
3. A 3. A
4. E 4. E
5. F 5. F
6. I 6. I
7. H 7. H
8. C 8. C
9. J 9. J
10. B 10. B
11. Executive Housekeeper 11. Executive Housekeeper
12. Floor Supervisor 12. Floor Supervisor
13. Public Area Supervisor 13. Public Area Supervisor
14. Linen and Uniform Attendant 14. Linen and Uniform Attendant
15. Valet or Laundry Attendant 15. Valet or Laundry Attendant

What's More

Answers may vary.

10
References
Urbiztondo, Laarni A. “Housekeeping” 2016 edition.

https://work.chron.com/housekeeping-department-duties-20906.html.

11
 Republic of the Philippines
Department of Education
Region VI-Western Visayas
Schools Division of Capiz
___________________________________

Activity/Worksheet No. 1.3

Learner’s Name: Score:

Grade Level Section:
Learning area TLE/TVL - HOUSEKEEPING NC II
Lesson Title The Housekeeping Department
Objective/s At the end of this activity you will be able to;
List down and describe the basic functions of each personnel in the
housekeeping department
Supplies/Materials Module, Activity Sheet
Tools/Equipment none
Suggested TVL Home Economics HOUSEKEEPING NC II (DepEd)
Reference/s Quarter 1 – Module 1 Pages 1-10
Background
Information/ Refer to the self-learning module on TLE/TVL – HE Housekeeping
Resources for NC II
Learners
Instructions Draw an organizational structure of a hotel and give its functions.
Guide Questions What are the different positions in an organizational structure?
Answer:

Specify their functions.

Answer:

12
 Assessment a. Why is it organizational structure important in an organization or
department?
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
____________________________________________________________
Activity will be evaluated using the criteria given below.

CRITERIA

Excellent Very Satisfactory Satisfactory Poor Score

(29-30) (26-28) (24-25) (22-23)
Clear relationship Relationship Unclear Little or No
Clarity 30% between concepts between concepts relationship attempt at all to
is evident between concepts explain
(24-25) (21-23) (19-20) (17-18)
Comprehensiveness Information is Information is Information is Little or No
25% clear accurate and accurate inaccurate attempt at all to
precise explain
(24-25) (21-23) (19-20) (17-18)
Logical Components and Components and Little or no
organization from sub-components sub-components attempt at all to
Coherence 25% components to are present are not organized explain
sub-components
(19-20) (16-18) (14-15) (12-13)
Presentation is Presentation Presentation is not Little or no
Presentation 20% orderly and is orderly orderly attempt at all to
effective explain

13
 DISCLAIMER

This Self-Learning Module (SLM) was developed by DepEd, Schools Division

of Capiz with the primary objective of preparing for and addressing the new normal.
Contents of this module were based on DepEd’s Most Essential Learning
Competencies (MELC). This is supplementary material to be used by all learners of
the Schools Division of Capiz in all public schools beginning SY 2020-2021. The
process of LR development was observed in the production of this module. This is
version 1.0. We highly encourage feedback, comments, and recommendations.

14
For inquiries or feedback, please write or call:

Department of Education – SCHOOLS DIVISION OF CAPIZ

Learning Resource Management System (LRMS)

Address: Banica, Roxas City

Telephone No.: (036) 6210-974

15